Kai Of Mayfair in City of London, Westminster

The food was good! the wasabi prawns, pork belly, duck etc.. quite good. the dessert superb! decoration was fun. but that’s it! food was constantly late, service was not good at all, atmosphere but boring. Just not what you get in other Michelin Star restaurants

It's definitely worth going for afternoon tea

Came here to celebrate my partner and I’s anniversary and we had such a beautiful dinner here! Didn’t know what to expect as the reservation was kept as a surprise for me but from the moment we came in the staff were friendly and attentive, and I remember the vibe of the restaurant being fun and modern. The food was amazing, we got the soft shell crab, pork belly, broccolini, and ginger and sesame oil fried rice - all of which were my favourites of the night and I highly reccomend. We also got the salt and pepper squid and lamb chop which were also delicious and worth getting too but didn’t stand out to me the way the other dishes did. I don’t reccomend coming here and not getting a dessert though because the fun Asian twist on French desserts like the durian and salted caramel soufflé, and pandan and milo creme brûlée with coffee ice cream are so fun and delicious and really stand out compared to the other similar desserts I’ve had at other restaurants. Overall a really lovely time thanks to the delicious food and really lovely staff here, especially the amazing woman whose name I never got but she wore a green suit and was always fun to chat with whenever she came to check in on our table.

You should try this restu is you visit London, all what we had was delisious

Dining at Kai was a treat, with several standout dishes. The sweet and sour pork was the best I’ve had—perfectly balanced in flavor and texture. The open bao appetizer was fantastic, and the coconut mango and durian ice creams were a memorable end to the meal. The cocktails were skillfully made and added to the experience. However, a few items felt overpriced, especially compared to other high-end spots. While the abalone, cocktails, and even plain rice didn’t quite justify their price tags, the overall quality and unique flavors make Kai worth a visit.

Kai Mayfair offers a pleasant atmosphere and decent food, but it falls short in both value and service. I ordered the General Tso's Chicken, which was crispy and nicely done, but the Wagyu dish left me disappointed. The portion size was tiny, especially for the steep price—definitely not what you'd expect for a one-star restaurant. The service was also lacking. Our waiter seemed irritated when we asked several questions about the menu, which dampened the overall experience. For the high prices, I was expecting more attentive service and better value. Overall, it wasn’t a terrible meal, but for what you pay, I expected a lot more. 2/5.

We had an amazing meal here on a special occasion. The soft shell crab to start with was perfectly light and crispy, with the nuts and mango topping complimenting it. The chilli lobster was wonderfully done as well, the sauce was fantastic and the crispy bread paired so well. The black pepper beef and the fried rice were also good, but didn't stand out as much as the other dishes did. The dessert was surprisingly our favourite part - the pandan crème brulé blended in so many flavours so well, from the Malaysian coffee ice cream to the milo powder, it all just worked amazingly together. Would definitely recommend this restaurant for a special occasion, especially the lunch menu. It's clear why they have maintained their Michelin star for so long.

Nice Place to hangout with friends！

This restaurant was incredible. The service the quality of food and just the whole experience was amazing. We took my sister in law for her birthday and the staff went out of their way to make it special. There was a little error on the bill and the manager was just so helpful and made it so smooth in rectifying . I really can’t thank the restaurant enough!

Excellent food, and staff that are clearly proud of what they are serving

Expensive, tasty, beautiful. I recommend!

This place is very special! The food is super delicious comes with great portion and considering its presentation and the taste, it is very reasonable. The ambience is fine dining. Yet the food is to die for! Excellent!! And no wonder they’re a Michelin Star Restaurant!! Magnifique!

My favorite Chinese restaurant in London for over 20 years! Food and service have always been top notch at Kai. Menu is packed with tasty dishes, we usually go as a group and share the dishes. The crispy duck, wasabi prawns, and sweet and sour chicken are must haves every time. Highly recommended

This place has gone downhill since my last visit a few years ago. I ordered a chicken dish and the chicken was really over done and dry, I could have made better at home. They were also informed I was dairy free but for some reason they served me a special birthday dessert, I asked if it was dairy free and the checked and told me it wasn't and they told my partner to tell me what it tasted like. Honestly shocking for a Michelin starred restaurant. I will not return.

Firstly, the service here really is great. Theresa and Evan hosted us and were fantastic. Great engagement with customers but didn't interrupt the food either. The decor and atmosphere is also unmatched as it really is a beautiful restaurant inside. The food was good/very good and only really drops a star for value. I understand this is the epitome of fine dining but a few dishes, imo, weren't up to high standard of what I would expect. The prawns were all incredible, as was the sea bass, which genuinely melted in my mouth. The lamb chop however was a bit more disappointing, especially at £39. It is very easy to spend £100pp on a single (non-alcoholic) drink, a shared starter, a main each and a shared dessert. It was a wonderful experience but unsure I'd return or pay out of pocket for unless some dishes and their value improved a bit more. A largely halal menu also was greatly appreciated - only the wagyu and duck weren't halal with no alcohol hidden in other dishes.

This is a Chinese Michelin restaurant serving fine Chinese food, including abalone and Pecking duck. The latter is to die for and among the best in the world. Totally recommended.

We were disappointed as Kai had been one of our favorite restaurants In London. The duck serving was mostly skin and no rice. The restaurant has lost its Asian appeal and the service is inadequate

A Truly Magnificent Experience at Kai Mayfair It is worthy of Michelin star it has earned. From the moment we stepped inside, we were enveloped in an atmosphere of elegance, with stunning decor that perfectly complements the culinary journey ahead. The service was impeccable,staff members were not only kind but also exceptionally attentive, ensuring that every detail of our meal was perfect. My favourite starter was salt/pepper Squid, tasted best wherever I have tried them. Barnsley lamb was top tier.Their warmth and professionalism added a personal touch to the entire dining experience. As for the food, it was simply extraordinary. Each dish was a masterpiece, showcasing an incredible balance of flavors and textures. The culinary craftsmanship was evident in every bite, making it clear why Kai Mayfair is held in such high esteem. Overall, world-class cuisine come together to create a truly magnificent evening.

Overall the whole experience was underwhelming. The food wasn't anything special, the team serving were overstretched resulting in poor service, and with the layout we felt crammed in. There was nothing that felt "Michelin star" about our experience. It was supposed to be a special meal for our anniversary, but instead it was just an expensive disappointment.

Excellent Chinese food. Expensive because of the area. Even their 'spicey' dishes were not that hot. The Tofu was excellent, but the ginger fried rice was so-so and the Hot and Sour Soup was ridiculously overpriced.

We love our experience in Kai. The decor is nice and well thought out. Our aromatic duck came in two types of wrap and the duck meat was tender and delicious. We also had the wasabi prawn and lobster noodles. Highly recommended.

Although my favourite Chinese restaurant in London for years - on my last visit this August, I was disappointed with the service. This legendary restaurant should work on consistency and address the summer traffic to maintain its great reputation.

The food and setting is superb. This is not the first time nor will it be the last time I eat in Kai. On this occasion the restaurant was let down by the lack of attention of the sommelier. We ordered wine (eventually) and every time we needed our glasses filled we had to ask a member of the serving team, not the service I would expect, if you don’t want to top up the glasses leave the bottle at the table. The poor experience with the wine was made up by the service of the assistant manager who we later found out likes to be hands on, if only her team were more like her.

I was so disappointed with the afternoon tea here that I sent an email to the team, despite giving them a week to respond, they haven't bothered to do so, therefore, I will post the email below to identify all of the issues. It is definitely not worth wasting money on, I have no idea how they have managed to hold a Michelin star for 15 years and have won various accolades in that time... This wasn't the experience we received. "When we arrived it took a while for anyone to acknowledge us. We were shown to our table next to your bathrooms and left for a while until our server came and explained the champagne options etc. The food selection was unceremoniously dumped in the middle of the table and we were told that our server would be over shortly to introduce the food. At this point, I will say, that our server, who was a lady, was wonderful, polite, friendly and helpful, the food looked great and the concept is fantastic, but in actual fact it's thoroughly disappointing. To continue with the problems... The vegetable bao smelt vile and tasted very unpleasant. The duck egg was sloppy and inedible. The chocolate bird biscuit was very underwhelming and quite possibly stale. My wife described the money cake as like eating a wet sock and the jellied flower as like eating an eyeball. Revolting. The creme brulé was overcooked and resembled scrambled eggs. The other savouries were ok, but let me stress only ok, you hold a Michelin star and therefore we were expecting Michelin star worthy food, which none of this was. A thoroughly underwhelming experience and a complete waste of time and money. We left you having spent £150 on food that I would have preferred not to have paid for... I can't even put a value to what I would have been happy to pay, it was that bad. We were still hungry, so we went and paid for yet more food elsewhere... Is that really what you're striving for? For guests to leave you angry, disappointed and hungry?"

A bit underwhelming and unauthentic.

Delicious food, good portions and excellent service as well as a lovely ambiance.

I ordered the Lobster And Lobster and it was really delicious staff is extremely Professional and helpful and very positive they were very helpful I will come back for sure ❤️❤️

We have been to Kai now a few times and every single time we thought that it was excellent. The food is excellent - there are way too many great dishes on the menu. We already had a few times the duck with the pancakes which is out of this world. Service in the restaurant is very friendly but also of a certain standard. The dish portions are pretty generous and every time our waiter has warned us that we were ordering too much food. Seems normal but in many restaurants they wouldn't care. Wine list is extensive, good quality with reasonable prices for this level of restaurant. We will go again.

Went to Kai on Sunday night. Immaculate decor, phenomenal service, and - most crucial of all - a SUCCULENT Chinese cuisine. Would highly recommend this establishment for a special occasion!

I used to love dining at Kai but my last two experiences were just not great when it came to service- what happened yesterday was just terrible, myself and my partner came from outside london and got caught in the protests, I called Kai to let them know we were running 15 mins late (in the grace period) and was told the kitchen was closing (it didn’t make sense cause why offer a booking at a time were there is only 15 mins to choose from the menu) I then asked if I could give my order over the phone as I knew the menu well and they have my info/ card details from open table and we were told no. So so disappointed- luckily we were outside Nobu who accommodated us straight away and we had a fantastic afternoon- I will NOT be returning it’s not what it used to be.

The new mystery of life. How does Kai have (and keep) a Michelin star? It starts to go wrong as soon as you walk through the front door. The non welcome, welcome surprises. The arrogant, standoffish service grates. The food being just very average disappoints. The fact that the only standout element is the stupidly expensive price point makes you angry. A totally unremarkable dining experience. Avoid!

This was right up my street. Neighborhood Chinese but just really high end. Best tofu I can remember eating. Lovely service. Will return.

One of the main courses arrived when we had already finished all our main course !

My experience at Kai has been consistently great, but the extra mile some would go to better your time there like what Cheryl did for me my last visit inspired this review. I’d give the place 6 stars if I could keep a team this awesome!

Great but service as a tad slow having to ask multiple times for the same thing etc

The bought in carboard dried up pancakes were terrible. The Duck was like Rubber the wine was good but wouldn’t be in a rush back .

I came here before and it was wonderful when there was actually Chinese management.Unfortunately , it is turned into a very racist establishment with horrible people that are servers. Not only were they incredibly rude but did not honor our reservation & tried to charge us. The manager a white older man, was racist and mistreated us horribly. The level of distress we had to face was unexpected and unnecessary. We called and asked them for changes and a delay in time due to our experience of our horrible car accident but in person everything was denied and not honored. Come here If you're white. Otherwise there are countless Michelin starred Chinese restaurants in London you can go to. Wilhem is incredibly racist and incredibly rude. He was not only horrific but insulted our ethnicity even though one if us was from China. They only support a certain type of rich elite and even though we had the means, we were treated like second class citizens, worse like property. It has been the most jarring experience I have ever been through and the saddest. Go to Core instead. Or literally even side street vendors because they won't treat you like trash. Shame on you all.

10/10 dining experience here! The salt and pepper squid was so delicious we ordered it again! A fantastic evening in a lovely ambient setting!

Great atmosphere, very correct, friendly and attentive service. Good food and a very good experience.

Food is amazing as usual . Wasabi prawns are to die for !

A brilliant experience to say the least. The food was exquisitely served and meticulously prepared. We tried a duck dish and the Lobster & Lobster. Both were incredibly tasty and filling. The Nest of the Celestial Dragon is a highly recommended dessert in my view. We had our usual favourites from the Mocktail range:

My drinks took 45 min. I am absolutely amazed how this place got Michelin star.... the service is awful..... please please don't visit... you will spoil your day and mood

Excelent food and service! Wasabi shrimps are amazing!

We had the worst service ever in my whole entire life at this restaurant, I cannot recall worst service than this, even your corner kebab shop will probably give you a better service. We arrived at 8pm and we tried to order cosmopolitan, the first waitress that came said she doesn't know what that is, then she sent someone else and this guy came and I requested a cosmopolitan, he said he doesn't know what that is and can only take food order. We specifically said that we would like to get a drink first before ordering our starters. He said he will send another staff member who will take the drinks order and he insisted we order starters with him, we said atkeast about 3 to 4 times that please bring our drinks before the starters. Then a third waitress came and took my drinks order. Out food came in next 10 minutes by 8:20 and our drinks didn't come, they kept saying it's coming. Also, there was only 3 waiters servicing the diners in the basement area so you would hardly see any waiter around if you need anything. I literally had to get up everytime I needed the attention of a waiter. Anyway, so this was now 8:45 and we still were waiting for our drinks , our starters were finished as otherwise they would have gone cold. By this time I was pretty upset and getting angry, I had to again get off my seat to get the attention of a waiter and I then demanded to speak to the manager as 45 minutes to get a cosmopolitan is unacceptable. The manager just kept apologising and saying we will offer the cosmo on the house, I said I would have rather paid and get it in time This spoilt our whole experience. To top it all up, the waitress who took my drinks order forgot which bottle of wine we ordered that we wanted with our mains. We didn't expect such service from a Michelin rated restaurant. The background music in the restaurant kept cutting off as well, so there would be like silence for quite some time which spoils the whole ambience.

A gorgeous and delicious meal. Don't skip the desserts.

I’m sorry I didnt take proper food pics, once the food came, I set my phone down and just enjoyed. The duck, the duck, the duck! Oh lord the duck was insane!!! The black pepper beef was also incredible and the chicken nanyang chicken. This was a truly remarkable dining experience, service was good but not necessarily memorable. Overall I really rate this place as one of my go too Chinese restaurants. Thank you

Excellent food with lovely flavours and depth. We all loved all the dishes and I wanted to drink the sizzling seabass broth from the bowl. Very tasty!

Delicious afternoon tea. Everything was tasty and beautiful.

Food was excellent, no question. But the lack of warmth from the reception and service were far from that of other restaurants of similar quality.

Food is incredible. Staff is a 10/10. Management is on point.

The wasabi prawns were delicious. We also had sweet and sour pork, spicy filet, and fried rice. All were excellent.

The food is outstanding. Such yum Chinese food with very creative flavours. Must recommend

The food was very good, the ambiance is interesting but the service was appalling. Definitely not a one star Michelin experience

Fabulous food and vibe. Not surprised it was busy on Monday night as food was outstanding. Wasabi Prawns… prawn toast. Asked for Singapore noodles which weren’t on the menu, they said no problem…. Needless to say they were awesome. Already booked again

Amazing !!! The food are so spectacular !! The service and the place !

Nice place, attentive staff, generous portions, good but not exceptional food.

Just got back from a fantastic lunch. Absolutely incredible! All the staff were so lovely and the food was TOP notch, I cannot wait to come back. Make sure you order a second portion on wasabi prawns!

My family and I had an incredible experience at Kai. The staff were the nicest and most attentive that we’ve ever encountered. The food was to die for, and it was a beautiful restaurant. The wagyu, wasabi shrimp, and the lobster and lobster were particularly spectacular. My dad specifically said that this was the best peking duck he’s ever had! We will 100% be going back to Kai on our next trip to London.

Excellent food and lovely staff. They couldn’t do enough for us.

best high end Chinese restaurant

The food was just ok for a good Chinese restaurant but definitely not worthy of a Michelin star. The service is catastrophic: they bring us back and impose the dishes when we have barely started the starters, they put pressure on us every 2 seconds “Are you finished? ”, basically we had to finish our meal in less than an hour and a half! And finally, we want to order a second drink, bar closed at 11:30 p.m. even though our reservation was at 10 p.m. We share our experience with the manager who explains to us that this is the restaurant's policy and that complaints are multiplying in this direction and that she can't do anything about it!

Awfull service!! Do not worth a Michelin star at all, just a good Chinese Restaurant.

Amazing food and real upscale Chinese cuisine. Very tasty food

Food is great and service is attentive. Crispy duck is tasty😊 The painting on the wall, however, makes me uncomfortable.

Service was amazing, you could tell that the staff really prided themselves on wanting you to have the best experience and that it mattered to them, they also brought an extra little desert for my wife’s birthday, and actually gave an extra portion of it when we finished it which they didn’t have to. The food was overall very good, but somewhat inconsistent, some dishes were incredible (chicken cashew, crispy aromatic duck, prawn toast and beef starters) but others disappointing (lobster essence noodles were the biggest letdown, appeared to be basic noodles boiled in a lobster broth, but I had expected something more. 80% of the pork belly was extremely tender and delicious, with an incredible sauce, but the other 20% was a little dry and overall I wished I’d gone for the sweet and sour pork instead). Overall great service and atmosphere, and a good experience, food was good, but for the price point and Michelin star, I suppose I was expecting the food to blow me away which it didn’t.

the food is 5/5 Chinese cosine ££££

Fantastic service and delicious food. Looking forward to returning.

Amazing halal Chinese food. Great experience

Kai Mayfair is a luxurious dining experience situated in the heart of Mayfair, London. I visited Kai with my Fiance for a birthday celebration and it did not disappoint. I have visited before and was glad to see that the standard of service and food had been maintained. The restaurant's elegant decor sets the tone for a sophisticated meal. The attentive staff ensures a top-notch service, and the menu offers a delightful fusion of Chinese and Japanese cuisine. Each dish is beautifully presented and bursting with flavours. The cocktails were lovely and complemented the meal. Kai Mayfair is a must-visit for those seeking a memorable dining experience in a refined setting. It is not a vibey/jumpy atmosphere so dont go there expecting tones of entertainment it is definitely a more chilled vibe.

Staff extremely helpful and attentive. Excellent food in pleasant surroundings. The evening however was spoiled by a loud table of 8 who were talking, shouting and laughing loudly.

My wife and I wanted to try a Michelin starred restaurant for her birthday on our London holiday. We chose Kai as it seemed a bit more approachable than some of the others. Amazing food and top-notch service showed that we made the right choice.

Best Chinese in London! Unique and delicious food.

Great experience lovely food. Will visit again when in London.

Love Kai. One of the top Chinese restaurants in London. Great Crispy Duck and Hot & Sour Soup.

Lovely restaurant with very friendly staff. Had a great birthday celebration here.

One of the luxurious and delicious Asian restaurants in London. No advance reservation is required. The food is delicious and the staff are wonderful, they advise you on the most delicious dishes and provide you with recommendations from the chef. The place and its atmosphere are worth a visit. The restaurant offers afternoon tea (but to be honest, I haven't tried it) Delicious and I recommend it Food 10/8 Service 10/10 Prices are high

Very good food and very attentive staff. Good selection of wines.

We opted for the Peking Duck to share 1st course was delicious but the 2nd course was tough which was disappointing

Can’t say the good was bad but it wasn’t worth the price. Service was a bit of a gamble to be Michelin (plates didn’t come out together) We hadn’t yet finished the main dish and the waitress immediately asked to clean the dishes and started without waiting for a yes. Overpriced

There’s quite a lot of hype about this restaurant and some of food certainly lived up to the hype. The wasabi prawns were just delicious. The duck starter and main was good but not amazing and the duck brain was an odd offering that they served with a wry smile as if to say ‘I dare you’. The salt and pepper squid was nice but unremarkable and the Chilean Sea Bass was also good. Steamed rice is steamed rice and the long life noodles were nice enough but also unremarkable The desserts were interesting but looked prettier than they tasted. What wasn’t great is that the staff started hoovering and clanging plates and cutlery before our desserts were even served as if to say it’s home time soon and we were largely ignored until the bill arrived when we were chatted up in a rather unsubtle attempt to gain an uplift on the service charge. The sommelier was good and the wine we ordered was nice. I was glad I went but I think it’s ticked off the list and I probably wouldn’t bother returning. Stalwarts like Yauatcha and Hutong will see me returning again and again for delicious food at more reasonable prices rather than returning to Kai. I think Kai is possibly more suited to companies hosting clients on their expense account and both would leave feeling they chose well.

Wonderful service! Very welcoming staff and great ambience! Excellent and high quality good

Outstanding Chinese restaurant! It's definitely worth a try

The fact this place has a Michelin Star is ludicrous. The food is fine; not good, fine, not bad either, though. The menu is laid out poorly with no real steer as to how much food to order. We tried to ask, but our waiter was mostly incomprehensible. We were curious about what we definitely should have and about what was meant by the duck offerings, he said some things, and we said we would have a think and he left us. We planned to order some white wine to have with some fish starters, then some red wine to have with our mains. The next time we saw the waiter, two of the starters we talked about turned up with him. One was the wasabi prawns, and one was the yellow tail ceviche - which is what we wanted so great but we didn't actually order them, nor did we get the wine. After we finished the starters, my wife loved the prawns, I thought both things were OK, we ordered our mains and sides. We got the black bean beef (Wagyu) and the lamb. Both were OK but the Wagyu at £102 was definitely not worth the extra £70. We also got the broccolini, the aubergine and the garlic - too much food but we wanted to be wowed and experience what they did. They were all fine. They brought us the desert menu after the mains, we asked for recommendations, they said a little bit and left us to it. It must have been 10 minutes after they brought us the menus that we ordered the Durian desert and the creme brulee, then they told us that the durian fruit dessert took 25 minutes. Again, they were both fine, apart from the coffee ice cream with the creme brulee which was exceptional. We both ordered desert wines, the Banyuls and the Chinese Ice Wine, the waiter poured the ice wine and there was only a half glass, they spent the next 10 minutes looking for another bottle, but couldn't find one. He gave us that one the house. All in all the meal was OK, if it had cost £120 we would both have been satisfied, it was over £420. I have eaten in a couple of dozen Michelin Starred restaurants and for this one to be put on a par with Cail Bruich, L'Orangerie, Number One, Nomicos, Bardal (it had one when I went, not two) is doing those places a real injustice.

Unique menu - best Chinese food I’ve ever experienced - always majorly impressed with Kai .

Afternoon tea with a twist. Grade A service and the tea and food (with a great Asian twist) was perfect. Just go!

Amazing food and service. Had an awesome birthday. Staff attentive. Great ambience. Excellent choice of veggie food. Definitely go again. It’s not cheap! But worth it

I should have known looking at the pictures of the food online. All that fancy plating is often a sign of a restaurant’s need to impress if the food doesnt. But a Michelin Star Chinese restaurant always needs to be tried. Walking in I had the second negative signal. The restaurant decor is so tacky that calling it “90s style” would be a compliment. The pork was extremely tough, the sauce basic china town cuisine. The chicken way too sweet. Full of MSG which I don’t even mind that much when going to the local spot but had hoped a michelin star restaurant would steer away from. After we finished, the waiter asked for our feedback. I pointed out that the meat had been too tough. In the US one would at least get a dessert offered in return. Here: nada. Go to China Tang or Imperial Chinese instead!

Outstanding food. Chilean sea bass soup was the best I’ve ever had!

Outstanding food, great vegetarian options, great wine

Extremely slow and unattentive service… good food not amazing Excellent roasted Sea Bass, squid was average, Taiwanese eggplant below average, mocktail average,

We had lunch at the Kai. All the dishes we enjoyed were very good. Particularly outstanding were the whole turbot, squid and A5 Wagyu. A look at the wine list is also recommended. The entire staff was very attentive, always helpful and courteous.

Favourite restaurant in Mayfair which never fails to amaze me every time I go back.

I have been a lot of times, and this time I was a little disappointed. The waitress wasn’t very kind. The food came in 3 minutes. Unfortunately the worst time.

Food is always good at Kai! They also have an very good wine list and the staff is quite knowledgable about food and wine parings. One of my favorite "go to" London restaurants.

Wonderful attentive staff, very nice cocktails, and amazing food! The squid was my personal favourite, that and the pork appetiser. Would recommend!

Best real Chinese food in London

All starters was very interesting - vege option and pork in boa was my faw. Main menu - Sea bass in all version was delicious. Dessert was the best part of dinner.

Perfection, the food and cocktails were immaculate, the staff were extremely friendly and kind, this is a great place for a special occasion

Really great service and amazing food. One of the best restaurants in London.

Amazing restaurant and food! My favourite Chinese! A must try