Notcutts Maidstone in Maidstone

Please 🙏 don’t make this a habit. The breakfast was very disappointing. Tomato rock hard and hardly cooked, as was the fatty, again hardly cooked bacon. Not your best for sure.

Worst service I have ever had. Rude. Especially Jen!! Never had such a bad experience in a cafe. They need sacking!!

If you want no nonsense fry ups and bog standard sandwiches , washed down with Costa standard coffee , seated on plastic bucket seats this is the place for you. Even the staff in the garden centre in which it's sited go next door !!

Visited the garden centre for lunch. Had to queue as so busy. Tasty, reasonably priced food that was served quickly. Great front of house waitress who was clearing tables so they were easy to use and then escorting people from the queue to them. A few people were not keen on queuing and one man just walked in and sat down. When the same waitress asked if he had just walked in and told that there was a queuing system in place at busy times, he was really abusive to her - she hadn't even told him to move and was just reminding him for next time he might visit. You could tell she was visibly upset by his rude manner she was just trying to be fair and keep the resturant clean and running smoothly Totally unnecessary of him and not nice to witness! I did speak to her after the incident to check she was ok but she was still upset but glad that we had had a positive experience. The garden centre itself had lots of different things to look at and some good bargains. Worth a visit for both cafe and garden centre.

Disappointing visit. Seems they’ve changed the menu and not for the benefit of customers, ordered cheese and tomato and ham and tomato sandwiches. One brown one white. Told “No, sorry you can’t have a slice of tomato, just plain sandwiches”. But, I could pay extra for a whole side salad. Funny that. I said OK. Girls on the hot drinks and till are lovely, very friendly. Eventually, after 25 minutes and teas now gone cold the sandwiches arrived, both on whoemeal (which I have a slight intolerance to), and the salad smothered in a gloopy dressing with 1/4 chunks of tomato which of course were useless to put in a sandwich, I sent the salad straight back because of the dressing, it returned and clearly the dressing had been rinsed off under the tap and was now swimming in water. What sort of restaurant would not allow you to have a slice of tomato in a sandwich? I have previously given a glowing review of this coffee shop, being regulars, but unfortunately with that attitude and lack of customer service I’m not sure I would eat there again any time soon. Shame.

Decided to spend the afternoon here as my father had an appointment next door at Kim's hospital. After browsing the centre for a while we decided it would be good to grab a coffee and bite to eat soon. I went to see if there were any tables free and spoke to a gentleman who asked how many places I needed. I requested a table for 5 with enough room for 2 wheelchair spaces and told him that we was happy to wait 20/30minutes as they were very busy. To say he went above and beyond is an understatement. He said to leave it with him and he would see what he could to. 5 minutes later he came and found me to let me know he hadn't forgotten. 10 minutes after that he called me over make sure what he had done met our requirements. While still being busy he had rearranged the tables so the wheelchairs had easy access while not being in the way or being bumped by passers by. We ordered our coffees and food and having a laugh with the ladies behind the counter, I asked who the gentleman was, only to be told that he was the owner. I am a great believer in leading from the front and seeing how accommodating and professional yet friendly he was is the perfect way to inspire your workforce. Our food arrived (all day breakfasts and jackets potatoes) and it was fantastic , some of us had to loosen our belts once we had finished. We did hear him telling the girls that he was off home before coming over to us to say that if there is anything else we needed do not hesitate in asking the girls. 25 minutes later we saw him finally go. There wasn't anything else we needed but stayed seated for a while chatting. Not once did we feel rushed or that we needed to vacate our table. We will definitely be heading back in the future and will be recommending to our friends and family.

Went to the cafe for the first time ever on the 8-11-22 as a group of 5 of us, Two in wheelchairs. The centre was very busy with customers we had planned to stop off and have lunch, the cafe was packed so my son spoke to a man and asked if they could accommodate our needs a bit later on he replied No problem. And we arranged to return when it was a bit quieter when we returned he had set out 3 tables together and reserved them for us. ( turned out he was the owner ) to say we were waited on like Royalty was an understatement it was wonderful and made our day.

Having been through the garden centre many times, chose to stop off at the restaurant for the 1st time. Wont do that again. Every wall, bit of furniture and the carpet were covered in flies. They were landing on the food before we even paid for it. I've never experienced this anywhere before, in UK or abroad. A really unpleasant experience and leaves you wondering where these flies are coming from. And to too off this brief visit, the staff were rude and snappy. Avoid.

Had lunch at this charming little cafe within the garden centre. How refreshing! Good old fashioned simple menu extremely well done. The decor was a little worrying and it was tucked away in a dingey part of the garden centre but I think it could be a treasure. I ordered quiche, chips and peas with a coffee. Nicest quiche I have had in years! What a delight to have sensible portions at sensible prices and the coffee was lovely. Staff were charming and helpful and the service was prompt. Give it a try

Often pop in to look around the garden centre and stop for a bite to eat. In fact this last visit we visited just for lunch and left! They now serve freshly made sandwiches instead of the pre packed they used to offer. Staff are always friendly, usually plenty of seats.

Been here a few times in the past few weeks with family and have been disappointed each time. Food has not been as good as previously. On last visit asked for hot quiche and it was cold, asked for toast and it was burnt. Standards seem to have slipped.

Very over priced, £8.50 for a large breakfast, 1 egg, 2 bacon , 2 sausage, beans and a fried tomato, sauté potatoes and Luke warm bread not quite toast

I hope this review goes to the right department. I am writing this review about our new patio garden furniture We visited this store on the 14th May 2021 to look at garden furniture , looking the ratten style. As we only have a small patio so we was limited. A lady approached us to ask if she could help. Her name is Kelly, she was very helpful, and was surprised how quickly it was going to be delivered. We was very happy with the delivery company, which rang us, to arrange a delivery date, and on the date they rang in the morning and gave us a time. The man that delivered our furniture was very polite and was on time he said it would be delivered. Just like to say would recommend Nott cutts for the garden furniture and staff in the garden department

During this virus problem, I accept most coffee shops etc only want card payments. In fact they are not by law to refuse cash. The problem is they just cannot be bothered to count money/cash up on closing. As a customer I don’t always have cards with me. I prefer to pay cash for just a coffee. The women was extremely rude. I joked about it and she returned by saying to me put your mouth away. I sincerely hope she gets the sack. You do not be rude to customers. We have the right to pay cash at anytime. What the sign should say is, we would appreciate customers pay by card/contactless. Thank you for your cooperation. No their sign says NO CASH. Card payments only. Not the way to go. I will not go there for coffee again. Walk with your feet.

I’ve visited coffee corner for years. I regularly visit with my elderly mother as we can always guarantee great service, and very friendly staff. In recent times my mother has understandably been nervous to eat out, but the staff always clearly explain their operations/sanitation, giving clear instructions on what to do. I’ve yet to find any other coffee shop in Maidstone that meets this high standard during this time. Thank you everyone at coffee corner!

I don’t know why I order food here every time I come here. I come up with my grandparents as they enjoy a walk around the garden centre and a cup of coffee beforehand. My mother and I both ordered the chilli jacket potato, my grandparents had a scone and a sandwich. The food did arrive earlier than we were told, which was 25 minutes, the food arrived in around 15 min. The lady who took my order and then brought us the food over was very polite. The jacket potatoes with chilli cost £6.50 and the portion size was tiny! The jacket potato was like warm at best but the chilli lacked any flavour and tasted almost watered down. I asked for a refund and the lady who served me originally was very nice and offered me a replacement which I did not want after tasting the bland chilli. The manager (short brown hair and glasses) did not talk to me at all through the entire transaction! She did not even try and hide what she was saying to the other staff about the food and how I was wrong but in her words ‘it’s not worth arguing about it.’ This is not the first time she has been rude and it’s no surprise with her attitude that the staff turnover is very high. There seems to be different staff members on every visit! The coffees were very nice and the cups were warmed up. How about concentrating on heating up your bland overpriced food and working on your customer service too... I was polite throughout the whole situation and don’t appreciate being ignored by the manager and being blatantly talked about between the staff on how wrong I was for not enjoying your food!!

Visited with our son and family who wanted some garden plants. When you visit a garden centre you surely get what you might expect. There was the usual selection of plants, tools, ornaments and furniture. If you look carefully you can spot reductions for the gardener able to restore plants back to health. The prices for some or the items, notably garden furniture, were at a level where only a minority of people might wish to part with their hard earned cash. Items for children are in their usual location where they can be grabbed by inquisitive hands. The cafe was ok for a drink and a snack, but if we had wanted a meal we wouldn’t have chosen a garden centre. It was an interesting visit.

I fancied a nice breakfast bap and thought for £5.75 it would be of a nice size but was disgusted to receive a hard unbuttered round roll with 1 small sausage 1 small piece of bacon and a broken egg When I complained I was told that the manager thought the price was very expensive as well but was told Tony Dunlop the owner didn’t care If you are on a diet and like being ripped off this is the place for you

Went into a restaurant and ordered rice with sweet and sour chicken and they just poured sweet and sour chicken soup that tasted like a can soup along with chicken nuggets over the rice. This is horrible to serve people such in a restaurant. Better to be honest to customers when you don't have properly fresh cooked meals. It appears like they're only good with breakfast and sandwiches NOT other cooked meals

Visited the Christmas shop today. It was excellent. Lots to choose from, very well priced and some unusual bits not to be found at other garden centres. The children loved it. The staff must have worked very hard indeed. We had a sandwich and coffee in the small cafe and that too was very good, sandwich freshly made and coffee just right.

I come here often with my dad to have a look around and grab a coffee from the cafe. Normally no issues here. But today was another story. They have now launched Xmas which I love but the whole centre just felt unloved. It was messy, untidy, Empty racks. Being a manager of a shop myself I would be horrified if my shop looked like this. Nothing blew me away and will delay in return here. On leaving 4 members of staff were stood at the till area chatting. Think really they should have been tidying.

My other half & I regularly come here for brunch as it's consistently good. Fine quality food cooked beautifully. The only suggestion to improve it would be to bring the toast out at the same time as the rest of it, as having it ten minutes before means it's cold by the time everything else arrives.

Garden centre, food, clothes . Other bits and bobs to look for. Coffee shop can get a bit crowded at times . plenty of parking

We arrived at about 6pm, looked around and could see there were empty tables. A sign told us to wait to be seated and we could see staff wandering around, but it was like we were invisible. When someone eventually came over to see us, we were told the restaurant was fully booked but we could go in the bar area. Strange considering that there were plenty of empty tables, whereas in the bar area there was only one table left. It was unpleasant as it was so noisy, no soft furnishings and too many children to make plenty of noise, unlike the restaurant. When we got our food, well, I've been disappointed but this was dreadful. My husband had meat pie, chips and mushy peas. The pie had hardly any meat in it, and the mushy peas were an afterthought, as he had a tablespoon at most. I had lasagne and had asked to have chips and salad instead of garlic bread. I ended up with garlic bread, a few chips and a mouthful of salad that must have been hanging around for hours. As for the lasagne, it looked more like something I would feed to my dog! It's not the first time we've been here and been disappointed, but after this experience we will not be going back. I'd have had a better meal at McDonalds!

Friends and family came for my birthday meal, Sunday Roasts were brilliant, portions great,vegans enjoyed their food, everyone very happy Thank You

The restaurant itself looked ok, busy but tables free so we went to place our order at the till for sandwiches and a coffee only to be informed that it would be at least a 45 min wait!

The garden centre has a wide range of products so you will definitely find what you need although the prices are a bit higher than elsewhere. The cafe is terrible - it’s a throwback to 80’s transport cafes! It’s really uninviting - dark, no daylight, basic seating and smelly. It really needs to up its game. Just horrid.

Very good lunchtime visit . Highly recommend chicken & bacon club sandwich with chips . Great flavour & good value especially if using their loyalty card .

Visited today for shopping and lunch. Although it was not even 3pm all hot food was finished courtesy of a big paper sign stuck to the board. The menu displays various items under the heading SERVED ALL DAY but obviously this isn’t true? Suspecting then that this may be either reduced hours due to winter months (?) or a problem in the kitchen, we asked the lady serving on the till if this was a one off. We just got a very stony look and a “cheese scone then?” reply. We bought the tea and a cheese scone. Scone was so dry and there was long strips of aluminium in the butter pats. Teapots leaked and tea tasted cheap. Coming from Tenterden to Maidstone to enjoy our afternoon, we realised best not to bother next time as we certainly have nicer cafes nearer home. Makes me think, when retail business close, why customers are often blamed for not using the businesses? Maybe the businesses should try harder to give people a good service and make them want to return? Definitely would not recommend.

Standard garden center with a few extra shops around it, it's average and I felt exspensive. Has a coffee shop which seemed OK.

This garden centre has a good range of plants and at Christmas it sell every thing you would need to decorate the tree. The cafe is good too.

Every year it’s been the place to visit at Christmas to see Father Christmas and it’s been fabulous but this year the garden centre itself is rather disappointing. The kitchen section has gone and been replaced by oldtat that’s far too expensive for what it is. Pet shop also gone only a tropical/cold water fish section. The Christmas section was not as spectacular as other years and where’s the book section gone? The food section was dire too. Bought nothing left disappointed.

We visited the Notcutts Christmas Grotto in 2017 and it was fabulous. The script enabled Father Christmas to really engage with my daughter - she was completely taken with him and I was thrilled.

The café was very nice. Clean, with plenty of space. They have a range of drinks and food, such as cakes, which taste amazing. Highly recommended

went to Notcutts today 19.10.18 for lunch ordered cod and chips and plaice and chips we waited 35 mins which was acceptable and it was very busy.

Had lunch here after a visit to the garden center. The food was ok but just ok. It's a cafe that makes you think of a school dining hall. Will have lunch again here if visiting the center over lunch.

Went today fantastic decorations for Christmas as usual, good to know they are the trainers for other branches and nice newly refurbished restaurant

Newnham Court garden centre has a nice little cafe inside the garden centre where you can get a cup of tea or coffee and a small rage of sweet and savoury nibbles.

Visited here for a change to our local notcutts in Tunbridge Wells. We were disappointed! The restaurant is drab and un-inviting. We had the large breakfast, it tasted very greasy and the sausage and bacon was cheap quality. It's a shame that the cafe is so different to Tunbridge Wells as that is lovely. Will not return here.

I went to Notcutts to buy some plants and other items . But the shop was full of nothing but Christmas stuff big time . It’s early September for gods sake . We all walked out and talking to others outside who were also flabbergasted we went on to find a real garden centre .

We both had roasts on Sunday nice friendly staff not too busy at 1pm got table ok! The dinners were good size portions I wasn’t able to have the nut roast as they no longer do It I didn’t like the alternative. (So for that reason as I don’t eat roast meat) I wouldn’t return the gravy was a bit scarce & the roast potatoes tasted not home cooked but frozen cauliflower cheese as an extra was nice also no parsnips was a bit of a downer !

As my friend and I are both Notcutts members, we decided to give our nearest café another try as it was supposed to be upgraded. It was quite busy as it seemed to have a group booking. When we went to order we were told we needed a table number - you need to get a reserved plaque from the counter, go and find a table, lose your place in the queue, etc. The jacket potato was OK, but £1.25 extra for a spoonful of baked beans was a bit excessive. The ambience is sadly lacking . . . it was very hot and clammy with poor, if any, air conditoning. (Not a particularly hot day). Notcutts is a garden centre with both fresh and dried plants and flowers that could really make the café so much more appealing. The outside area is frankly depressing - old and tatty tables and chairs, no view, just grey.

Call here every few weeks on a weekday morning for the small breakfast, consisting of bacon rasher, sausage, fried egg, fried tomato and the menu says baked beans, but as my friend and I don’t like those for breakfast, they are good enough to swap them for fried potatoes that come with the bigger breakfast. Now few places do fried sliced potatoes and I can recommend these. Far better than a manky hash brown most places do. However, if you want breakfast after 11am they do chips instead of fried potatoes. With the small breakfast you also get one slice of toast, and can choose brown or white. You can help yourself to a portion of jam or marmalade near the checkout.

We called in on Sunday as we wanted to purchase a plant. There was a huge choice and the prices are very good. They also have an area selling gifts and toys etc and a cafe. We ate in the cafe and it was nice but the sandwich selection was very limited. Also there is no air conditioning so it was extremely warm inside. The toilets are very clean and all the staff seemed friendly and helpful. If we are in the area we would go there again

We use this place reasonably often for coffee and occasionally for lunch. Nothing about it is outstanding but the hot meals are acceptable and quickly served. There is often a poor selection of sandwiches/baguettes on offer. There is a cake selection but not very tempting and somewhat over priced. The menu never seems to change just the same choices on a board at the back of the counter. With a little effort it could be so much better I.e toasted sandwiches would be a useful addition and so easy to do.

A part of Notcutts garden centre,you can get snacks, breakfast and lunches. The food and drink are good but not special, and prices are reasonable

Not impressed by luke warm coffee. Poor value for money. Also draught from cooler unit in the ceiling. Won't be going back.

Go there every year to pick something new for Christmas! Love the variations and can see children love it too would highly recommend!

Well stocked with ever garden thing you would ever need. Visited yesterday Christmas has arrived early it's only September, it may be early but what a wonderful selection of Christmas decorations and presents. Well worth a visit.

A part of Notcutts garden centre. They supply drinks, snacks, breakfast and lunches. The food and drink are fine but nothing special. Seating is about 90 people, but when it is busy and most tables are taken it seems to me to be a bit claustrophobic, there are no outside windows just views of Norcutts stock. Prices are reasonable, the service is good and the staff efficient, we normally do not wait long for our order. The garden centre itself has quite good stock and has a very good display of Christmas items. There are also a lot more independent shops and outlets on site. All of the shops and Norcutts are on the same site which is known as Newham Court

Notcutts offers a lovely place to walk around and to have a leisurely browse. The Bricks coffee shop has an excellent range of paninis and the coffee is of a good quality. There are also plenty of seats so you can normally find a table, even at busy periods. I was also impressed by the customer service. I used to visit on an almost daily basis for lunch and the staff were consistently friendly and polite.

Great lunch. Staff very polite & helpful. Prices good. Nice atmosphere. Service good. Just wish they did brown bread with samdwiches

Food was awful. As no baguettes, had jacket potato with tuna and beans. Potato was awful. Hard and tasteless. Will not be returning. This place has definetely gone downhill.

A little expensive however you get what you pay for. Good quality products with staff on hand who are more than willing to give advice

We were staying at the Hilton but went for our breakfast to Notcutts and found it excellent value and quality.

Drove almost 50miles to visit this place going on the hype of people....what a load of tosh this place actually is....was told they sold decent birds in the pet shop lol really a few budgies and few other birds waste of time wouldn't come back here again much better places around tbh my rating is a 1 out 10....

Often visit but normally use the brick house cafe. Visited here and found very quick counter service and good coffee.

Ok for tea or coffee. Saw a lot of people eating but wasn't hungry so can't comment on the food. Only reviewing as it's worth mentioning that a couple of staff could do with a trip to the happy store as sometimes they are truly miserable and seem to resent the fact that you've had the cheek to turn up there in the first place. This has only happened about 3 out of 5 times so not all bad.

I use to visit Notcutts on a regular basis. I have not gone for a while due to work commitments etc. I went a couple of days age just to look at decorations for Christmas. I use to love their Christmas displays. I went into the cafe, I don't usually go into the cafe because I feel for what it is, its far to expensive. I was very disappointed. My partners coffee was horrid, the service was appalling. The woman who served me looked like she couldn't care less. There was little communication, her vocal communication was just grunting. She slammed the tea pot down in front of me so hard that the tea split out of it!

We have visited this garden centre several times but our latest trip surprised us, plants looked healthy but the inside area was like a maze, more 'shops' have been added, the cafe didn't look at all appealing and the member of staff who served us was off hand, we felt the place had gone downhill and will not be visiting again.

No sauces out when ordering and not asked if we needed any. Chips hard and under cooked too. Waitress almost tossed the plates onto the table. I think she was having a busy and a very bad day - so took it out on our food the moody mare. Only pleasant person who smiled and was halpful was a dark haired lady at the till with glasses who was very friendly

This place always seems so dated with it's stuffy looking stores inside and rather slow till operators. These things have never changed since day one many years ago. The cafe has hard rigid plastic seats reminiscent of a bus station waiting room and smells at times like a greasy spoon.This would not be my idea of place to spend an hour or two on a wet afternoon even. The plant prices are hardly competitive and overall the site could do with a major facelift and revamp.

This is my local garden centre and come here for most of my garden things and plants. But they didn't have a plant that I wanted but all in all it is a great garden centre, the cafe is also very nice too!!

Had a nice coffee here plus sausage, beans and chips today. It was good and the sausage tasted a good quality one. A very busy place when we visited today. Some lovely plants to see in the main shop area.

I love coming here any time of the year, because it's a beautiful garden centre with a large variety of items for both indoor and outdoor living, but it is truly special at Christmastime. Floor to ceiling in lights and sparkles, with a lovely Father Christmas grotto to visit, it's really a lovely place to go. Worth a visit any time of year though.

Notcutts is predominantly a garden centre surrounded by other retail outlets on the Newnham Court Farm site. The cafeteria is definitely a place not to be missed. It is very clean and well set out. The staff are very helpful and welcoming. The food is cooked to order and is better than food I have had in many restaurants. I had an all day breakfast and my daughter had jumbo sausage, beans and chips. The food was all piping hot and delicious. I would go out of my way to eat here it is so good. I would say the price range is somewhere between cheap eats and mid-range but very good value for money