Norton Canes Services, M6 in Cannock Chase

Good parking, decent setting, variety of food options. The toilets were ok -fairly clean. It’s a popular stop so it’s going to be busy at most times. Everything overpriced of course but that’s normal for service stations.

The design of this place is terrible. The disabled toilets are miles from the entrance and it is difficult to put together meals from different outlets as the seating areas are branded. Costa in particular seems unwelcoming to those who want food from a different stall to go with their coffee. Everywhere seems to want you to order by machine. And the Costa app wouldn’t work on my phone without me typing in a password Ive long forgotten and Ive no email access to retrieve it.

Worst breakfast ever! Hard bacon, burned sausage, rubbery eggs, beans that had been reheated many times and chewey mushrooms. Have stopped here many times in the past but won't be again. We were in a hurry otherwise I would have taken this back as it was as near inedible as you can get. I wouldn't mind but we waited 10 mins after ordering for it to be cooked! Do not recommend at all.

Stopped here about 1030 am as before these have been very pleasant. Not sure what's happened but standards have seriously slipped. Men's toilets were filthy, only one cubicle not disgusting. From the ingrainedness of the dirt they clearly haven't been properly / deep cleaned for months, so this can't be a once off. Needs investigating.

Called in to use facilities. Very clean. Well equipped wheelchair friendly loos. Then onto McDonalds for a quick calorie top up.

Travelled up on a Sunday evening and stopped at services. Arrived at around 7:30 and lots of the food outlets already closed so difficult to make healthy choices. Recycled plastic bins were overflowing in entrance. Hand dryers in men’s toilets are positioned right i doorway so creates a bottleneck for people leaving/coming in. Fuel prices were ridiculously high compared to standard pump prices. Not a drop off I would recommend at all.

On a coach tour returning from Ireland heading for Warwickshire. Not impressed looked like a pig sty . Another coach pulled out as we arrived. The tables had empty food bags and empty drinks cups. All the bins were overflowing so hadn’t been emptied for hours, this was at 4.30 am . So why couldn’t the McDonald’s staff clear in between when it got quieter

Went to cost was served by Taylor and Evie very polite abd friendly and quick service will be definitely poping back.i had a americano qas very nice

Came with my family recently and had a lovely time. Accommodated my son’s allergy perfectly and the service was the best I’ve had at a Toby Carvey. We will be back soon!

I loved that this services was Dog friendly indoors, made It so much easier for myself and my boys. Very nice inside, plenty of choices , good toilet facilities too. Also outside eating area .

Generally a good services to stop at. We've always found it clean and presentable. There's a number of fast food (or sit in) cafe style places to get snacks and good coffee. If you're in a rush, there's a drive through Costa that are super friendly and fast. The petrol station is also quick to access and we've never had to queue. Quick on/off the motorway, well designed.

Do not under any circumstances use this service station if you have an electric vehicle. I have wasted so much time here, queuing for one of the 3 ccs chargers which are very very unreliable and most of the time have issues.

Stopped in for a desperately needed coffee. I opted for a Costa……..well I won’t make that mistake a second time. The costa concession was heaving, I wasted nearly 20 minutes waiting for my order. Quite frankly, if the staff put in as much effort in making the drinks (as per their job description) as they did talking to each other i might have received a decent cappuccino. Well worth avoiding

Fresh foods outlet. Bacon Bap, sausage and egg bap 2 coffees ☕ £17.88 all under done not cooked through no colour on any of the food no taste, smoked bacon used Not to be recommended. Services clean only saving grace.

Without doubt the worst motorway services that I have ever visited. It was presumably built to cater for a tenth of the people that were there yesterday. Long queue from the slip road to the car park, male lavatories so full of people I turned away, food outlets all had vast queues, and if you perservered in the queue, you’d be one of the many who were forced to eat and drink standing up as there were no spare tables at all. DO NOT STOP HERE.

Dirty. Litter everywhere. Toilets a disgrace. Charges for a sandwich extortionate. Avoid if possible

Ate at Leon and it was the worst food I've ever had at a motorway services. Ordered fish fingers wrap but got jerk and jam. Didn't have time to wait in queue and return it so decided to make the most and eat it anyway. There were bones in the meat. The baked fries with the meal were lukewarm and soggy. The tea was more milk than anything else. Add to this that the cubicle walls in the ladies' toilets was encrusted with something brown and drippy looking that had obviously been there for some time and several hand driers were not working. Not even a one star experience unless a minus sign comes before it!

Lots of parking (two hours free) so plenty of time to take a break from driving, toilets are a bit smelly, plenty of choice if you want to grab food.

Called in for an early dinner and chose the fresh food kitchen. Fish and chips were freshly cooked and Mac n cheese both delicious. A Young woman called Katie served us with a smile and efficiency . Busy girl obviously but she found time for a chat and a joke between customers as I waited. Delighted to see my meal plated but served on a hygienic newspaper wrapper. I haven t had that since I was a kid so as I munched I was able to read about the history of the British favourite meal. Old school and a nice touch. Pete from Mc’Donalds looked after us at our table and gave us some tips and hints about what the services has to offer. A great advocate for his restaurant and the services . Toilets shops and facilities all up to scratch just as you d expect on the toll road.

Toilets are the filthiest I have ever seen, cubicle walls and doors covered in who knows what, loo roll dispensers had brown stains all over them. If they can’t keep the toilets clean god knows what the rest of the place is like, they should take a leaf out to Warwick services, very clean toilets and great service!

Called to charge ev.. only two points and had to wait so long I had to pay the £13 parking charge before I went over the two hour limit and get fined £100.. Absolutely disgraceful.. get some more charging points for electric vehicles!!!! SHAME ON YOU!!

So many rats in carpark really needs control some really big ones won’t be stopping there in future

Plenty of parking space but glad I wasn't driving electric - all available chargers full and cars waiting. Thank goodness for Costa - the only outlet that had decaf tea, but by the time I queued and got it, on returning to the family, they had finished their food and had to watch me dispose of mine. Toilets adequate although a couple of taps didn't seem to work and one hand drier was out of order. Been in a lot worse but for goodness sake, can the big boys of Moto, Welcome Break and Roadchef try and support the motorist with a proper restaurant.

The staff are professional the rooms are clean and it’s surprisingly quiet considering it’s close to the toll road . Fee parking WiFi and everything you need on site .. A nice thing about this place is the walk for dogs it’s a pet friendly hotel.. That last time I stayed I was blessed by wildlife on a different level . Two Wild stag grazing just next to hotel

Called in for a break during our journey South and whilst the services are reasonable, we were appalled by the staff at McDonalds. The 2 female assistants we spoke to were very rude and unhelpful. We won't be using McD's again anywhere.

Quite an uncomfortable visit today. They’ve removed all the things they put in place to help with covid (one way systems, one exit door/one entrance, etc)… just a free-for-all….avoid if you’re still trying to keep a safe distance from people.

I stopped on the way back up north at the Norton Canes services. I paid £13 for Chilli Chicken, Loaded fries and a fresh sqeezed orange juice.The Chilli Chicken came in a small cardboard tray with some rice and a tub of sauce. There were about 6 pieces of chicken in the meal I wouldn't have thought it was more than half a breast of chicken. Obviously microwaved and not that appealing to the eye.The loaded fries were even worse. The portion size was OK, but what came was a cardboard tray of potato lattices, covered with what I'm guessing is some form of liquid american cheese and some jalapeños. The chips were soggy and again quite Obviously microwaved.There is a big slogan above the counter "Naturally Good Food". Its just a rip off! I should have just gone to McDonald's. When you look in comparison to my earlier meal driving South I had a Subway Salad box. Loads of chicken, bacon and cheese. Plenty of salad a packet of crisps and a coffee for about £8.I would definitely never stop at a LEON again. Terrible meal fkr the price. They think they can slap money on the top and call it health food. How about concentrating on the quality before you charge the earth for a poxy meal!

We stopped at the service station for a snack and I had A chicken salad and my daughter had an egg and cress both sandwiches. These were very good quality and not expensive

Turning off the almost deserted M6 Toll we were staggered to discover a full car park and the place heaving with people. Many were not wearing masks and the place did not seem very clean, this being especially true of the ladies loos. Didnt feel like eating in here at all. Dont know if this is the usual level of customers or whether management were caught out by a sudden influx, but goodness knows where all the people had come from. We s hg asll avoid in future.

Called in for pit stop, refuelling car and myself. As with most service stations the loos are miles from the door. It a marketing ploy. Make you walk past the retail and food offering. However it’s a design error if you’re disabled. I can’t walk that far. So had to get the wheelchair out.Next fuel for the car. They operate an attendant fill service for the disabled. It’s on an app. Log in, enter pump number, and someone arrives. Magic.

So many changes. Now a Single entrance into the car park. I've been going here for a long time and it isn't as attractive as it used to be. Very busy inside and still expensive. Serves a purpose though.

Having come across the service station on a return journey to the south from Scotland last summer, we decided to stop there again when returning back south this year. Norton Canes is a great place to stop with good facilities.The service station is well laid out, nice and clean and with good COVID precautions remaining in place. The outside picnic area and landscaping with walks is a bonus especially as we travel with our dog. On our recent visit unfortunately I managed to leave my mobile phone behind, however on contacting the duty manger the phone had been handed in and was subsequently posted back to me. Great customer service. So thanks to the person who found my phone/handed it in and thanks to the staff for returning it to me.

Service Stations are generally a necessity when on a long journey & I have certainly visited a few over the years. This one at Norton Canes is superb. Clean & tidy with very clear Covid rules which are adhered too. All the usual outlets inside McDonald’s, Costa etc. Plenty of outdoor tables & chairs along with plenty of areas to walk & exercise your dog. Most bizarrely though was the herd of deer happily grazing on the grass !!!!

We regularly travel to see my son down south, well not during Covid lockdown of course!When we drive down there we always take the M6 toll road and always stop at the service station.We find it clean and tidy and a pleasant stop when driving on the M6 motorway.During Covid we have found that this service station has made an extra special effort to make sure that everybody is safe and the Covid procedures are very good.Lots of facilities, food and clean toilets, we will continue to stop here.

Raelly good well laid out and covid very aware. Toilets excellent and clean. shops very good ad plenty of parking space. Hate services but this one is ok

I find I write reviews these days that say businesses are trying their hardest to comply with Covid measures but you really do have to mind other people. This services is well set up with sanitiser, one way routes, spaced tables etc. However each time I stop here people cut across, come in exits, walk the wrong way in one way zones. I mean, how hard is it to follow arrows and save the world???

Called here a couple of days ago. Everywhere very well organised and the restaurant area where I was, by McDonalds was being kept spotless with cleaning happening the all the time. After a bad experience at Stafford services it was a pleasure to stop there.

We stopped here heading north just for coffee and a toilet break. Although the car park was very busy, inside wasn’t too crowded and well organised with strict mask enforcement and good COVID arrangements. We visited Costa which had plenty of inside seats available but we chose to take our coffee outside where again we had no problem in finding a seat. There are plenty of eating options on site and the toilets were very clean.

Just visited for a quick toilet stop and coffee. This is my favourite service station after Tebay. Sadly the toilets were filthy, definitely not cleaned this morning. Can’t understand in this covid 19 period how this can happen ???

Always visit here on my travels, stay at Days Inn. Very convenient and comfortable Great food, loads of parking, choice is great. Staff are friendly and helpful

Great choice of eating places including g Costa and McDonald's. Good shops including Spar. Great facilities

On a day when there were issues on the main M6, the toll road was busy and this the only service station on the Toll road,was extremely busy, so much so traffic Marshalls were deployed in the car parks to try and ensure people could get parked and out again fairly easily Inside the service area, which are clean and there is the normal range of service station offerings fast food, seats, newspapers etc. A good experience considering how busy they were

No water fountain. No aluminium recycling bin. Very busy. Very expensive petrol. Poor selection of food and drinks.

Some services are not clean and welcoming - but not this place. Considering it's on the Toll road it's surprisingly busy, but I can see why; it's clean, fresh and I'm happy to use it. usual fast food places, with McDonald being particularly busy. Worth stopping off here if on the Toll Road.

was hungry and stopped for a burger Mac'donalds staff were polite took my order and 1/4 pounder was fresh but why do i always get the cold fries even if no one else was there !! went to sit down and most of the tables had rubbish on found a clean table by was a bit wobbly so lost some of my drink but it was only a quick stop so won't have to go there again i hope

Stopped off on way home. Always try to stop here as very good overall. Clean toilets and spacious facilities. Mcdonalds is always busy and to be fair always supplies what we need. Toll charges creeping up so if gets any higher we shall not be revisiting.

One of the worst costa coffee’s black Americano weak and tasteless, hot chocolate the same use McDonald’s instead ! 🥴

Stopped here for something to eat tried McD's didn't use screens went straight to counter ordered immediate and food brought to table within minutes great service for a motorway services

Stopped for a short break and was surprised at how busy it was. Plenty of places to eat and drink and various shops. Toilets were reasonably clean considering the constant flow of people. Lots of car parking space although it was rather full while we were there. There are better services to stop at.

Very busy services -we visited at around 11.45 am on a Friday. Parking spaces were rather narrow but we found one with free spaces either side so it was easy to park.

Can't beat it. The M6 toll road is a treat to the weary driver. I love driving on it and consider the £5 toll a treat well worth the price. I always stop at the services and begrudge it if I find the need to stop anywhere else on my journeys up north. They are clean, comparably empty of fellow travellers and the service is speedy and friendly not only in McDonald's & WHSmiths but Leon which I have recently discovered to be a wonderful restaurant/diner with deliciously different food.

Good looking service station since refurb. Love the addition of drive thru Costa. However, toilets are quite simply the most disgusting ive ever been in, especially the cubicles in the gents. Please sort them out.

We called twice within a few days going in each direction although it was the same service area.

The woman serving at the Harry Ramsden counter was rude, unresponsive, disengaged, slow and ignorant. I am sure I could think of other words to describe her too, but I'll stop there. She completely ignored the fact that we were stood waiting to be served and walked away into the staff area. When she eventually came back she was just unpleasant and only barely stopped short of throwing our food at us.

We visited here on a long journey because it was voted the best service station in the UK. Really disappointed. We ordered from Leon, it wasn’t busy, and our order took 15 mins to arrive. The tables and floor were littered with left over food and everywhere looked like it hadnot been cleaned all day. In future we’ll drive on to any other service station.

Always stop here on way up to and from Scotland. Great place for our dog to stretch his legs. The drive through Costa is great also, saves you joining the huge queues inside.

Pulled in here for a coffee and breakfast thinking this is newish and hi tech when in fact it's just a large hangar with not a great selection and no windows. Like being in a tent. This is for a splash and dash only.

Stopped off here after a long drive and found a parking space easily. Held my breath whilst walking through The clouds of cigarette smoke at the entrance. Went to the toilets and the place stung your eyes from the smell of urine. McDonald's was ok and seating area half clean.

Plenty of parking with clean toilets. There are a few places to get food and and a few shops. Will always stop here on route.

Not bad service area, they are all overpriced but that is what you get, plenty choice, clean toilets and if you want cheaper but good food and drink use the Spar.

I've left a review on some sites for this same review just to say how great my experience was the other day! Served my Lucy who was so lovely and helped explain the meals to me! Joe and Chris (I think his name was) were great in the kitchen who answered some questions for me too about allergies as my husband is intolerant to quite a few things! These three are a credit to this team, there was one fault which was the grumpy girl cleaning the tables with longish brown hair:/ many thanks to these three for helping us with the food and deserve the credit for it all! Will come back again but will eat in the car LOL!!! Xxxx

Fantastically sign posted directions to the allocated 8 caravan slots Unfortunately 6 of them are taken up with vans and cars so we have to do a circuit and come back to the same place which is still full with non complient vehicles oh well Hopefully in this day and age of automatic reg recognition the owners of the above establishment will feel so ashamed that I will be reimbursed my 10.20 toll fee

Definitely above your average motorway stop, as is the driving experience on the toll motorway. But our last use hit the busiest period we have ever seen and it was the good old motorway manic experience, although still more civilised than average!

It's been a couple of years since we have visited these Services and they have undergone a revamp in the eating areas - there is now much more seating. The toilets don't seem to have changed much and could have done with a refurbishment! Most items at the food outlets are more expensive here than on the high street but of course we are all a captive audience and this is the only services on the M6 toll road.

The food options are good at this services (had an amazing Piri Piri southern fried chicken wrap from one of the independent stalls), but unfortunately, left these services feeling gross. The place urgently needs more cleaning staff to regularly clean the toilets, which absolutely stink in the men's. There was a massive party for bacteria happening in the cubicles! The seating areas were also messy with cluttered, dirty tables. The services are too busy not to have regular staff cleaning the place. Sort it out Roadchef!

The services are a victim of their own success. Great experience but for the toilets. I use a wheelchair so have to use accessible toilets. I went into one, which frankly was appalling. I know you can’t be held responsible for the way customers leave them. I have a radar key so I tried the changing place instead, which was at least clean, but the toilet was blocked, so I couldn’t use that, so it was back to one of the accessible ones. The floor was very wet, and soiled incontinence pad left on the toilet seat. The only person to blame was the person who left it. However there was no one around to report the state of the place or the blocked toilet to. Perhaps they could be checked/cleaned a bit more frequently.

Beans and scrambled eggs, how can you get that wrong? Toast burnt and soggy. Absolute garbage. Got my order wrong had to wait an additional ten minutes. Avoid avoid avoid

They were not very busy and as we were in a rush we decided to go to McDonald’s as it is fast food. However the food was anything but fast. We had to wait for over 25 minutes for two veggie burgers and two drinks. All the staff seem to been very young and we did not see any adult staff. They were all standing around chatting rather than actually working. I wouldn’t recommend if you need to get some food in a rush. The milkshake we got were really Watery and the ice drink we got had melted by the time to food was ready. Was not impressed.

We always call in here as there is a considerably large area to exercise the dog before an onward journey. The inside is like most motorway service area with overpriced food and drink. We used the toll road both ways therefore costing £12.80 to walk the dog!

This is meant to be their flagship service area, Well don't ask for toast after 1300, as the toaster is turned off, because it's industrial , It must have been the B shift working, Some staff are really helpful and Cherie, while others shouldn't be let near the public, If this is your Flagship gawd help the rest of the fleet.

Services okay. Leon slow, small portions and pretty tasteless 'chilli' chicken box. Didn't think there was anything positive to say about the food.

one of the better services we have stopped off at plenty of choices on were to drink & eat very clean & tidy also if travelling with kids then mcdonalds is a MUST.

I haven’t stopped here in a very long time because my previous experiences were so awful. However, I have now stopped here twice in four days, and will do so again. There has been a huge revamp. There is a good selection of food on offer as well as two shops - Spar and WH Smiths - as always the food is expensive but at least the quality is much, much better. The eating areas are much cleaner with plenty of staff around to keep it that way. Biggest gripe is cost of goods in the shops which are massively inflated but this is common in all services. Toilets were clean, hand driers worked. Nicest thing were the staff in the outlets who were friendly and helpful. Wish more service areas were like this.

I ate at the noodle bar and the food was expensive & sparse but tasty.

Dreadful place. At least it’s clean. Brightly lit. Expensive. No real redeeming features apart from the fact you can fill the car and empty your bladder.

We called here on Jan 2 Nd is I guess they were busy with the new year rush . But Costa had run out of cream !! Not the best services, but not the worst.

Stoped here for breakfast, No bacon was available that day! but got a extra sausage. Sausage was tastless, scrambled egg were gray and bland, toast, a extra cost option with breakfast, was soggy and limp. Baked beans and black pudding were OK, Mushrooms were bland, not as a fresh mushroom should be. Overall a very poor breakfast and expensive for the the quality, perhaps the chef was on day off? I will not give them another chance, sorry.

Have stopped at these services on numerous occasions and have always rated it highly. However, just prior to Christmas I made a stop there with my 95 year old father. We used the toilets, queued for 45 minutes to get food, sat down and ate the food, used the toilets and left. Today I have been sent a notice to pay £100.00 for parking longer than 2 hours. I have always understood that the car park was for the use of patrons, and on this occasion I did nothing other than use the toilets with a 95 year old man, order some very expensive food, eat it, and leave. I won't be using the services again. What was I supposed to do. Tell my father he hadn't time to finish the meal? Make A 95 year old walk very fast?

Stopped for a comfort break on way home,pretty clean tidy,staff pretty friendly and helpful, some just rude and short with you.,parking okay.I wouldn't rush back to these services.

Plenty of parking and loads of all the usual outlets within. Toilets very clean but miles from the main door. Worth calling in at the Costa for a fast bite and drink

stopped here on our way to Kent...first port of call the toilets...really nice and clean....2nd food...our first choice was the healthy option I can't remember what it's called but anyways they had a very limited selection..and it was only 18.40pm...so hubby went to McDonald's and I went for Leon which is the healthy fast food...it was really nice so no complaints from me...services nice and clean and well maintained..I'm just giving 2 because of the poor food at the first food outlet..

I have just been to Costa Coffee in the services and I am appalled in the way I have just been spoken to by a member of staff. I am at the services at least 5x a week and I will make sure now my business goes else where. The lack of customer service and the awkwardness of the staff at Costa Coffee is disgusting and rude. Not only that the member of staff admitted she was being Awkward. Would I recommend them the answer is NO!!!!

We stopped here for a quick lunch using Costa. Last time we used Cho Zen Noodle Bar. It's a busy services but there is plenty of choice.

Arrived just before 10pm. Place was quiet so surprised how filthy the seating area was with rubbish left on floor and tables in need of a decent clean.

Nice clean staff friendly nice hot fresh breakfast very enjoyable will use again when going that way

Took 10 minutes from my order being placed to get a cheeseburger, one cheeseburger. System in place with orders by number is not useful at all. Having worked at a McDonalds previously I know you could make 2 full runs of burgers in that time let alone put one in a bag.

Always been happy with these services since they were opened. Nice to pay the toll price and have a quiet motorway and fairly crowd free service station. Always tend to have a coffee at the costa outlet and no problems.

Because it is on the Toll section of the M6 this service is never very full so service tends to be quite fast. Reasonable selection of outlets inside with plenty of seating available.

We stopped for a late breakfast here. The young man who served us was pleasant, the women cooking was suffering a meltdown for some reason. The services were full to overflowing and the worst thing was the disgusting state of the mens toilets absolutely filthy. This used to be one of the best services now it is way down the list.

Typical motorway services, Mc Donald’s Costa, WH Smith Etc, nice clean place with plenty of food choices and seating. 2hrs free parking. No better or worse than most of the other services on the M6. We would stop here again though.

At least it’s clean. New lay out since our last visit. Bigger, airier, somehow.

Food etc is exactly what I'd expect from a service station. What I didn't expect was a very helpful young man, who was clearing tables. His name is Chris and both times I've visited he has helped me with my tray and generally made sure I was OK. This is to thank him. You made my visit much better. Thanks Chris. Gave this a 4 because of him. He would geta5

I had a bad experience with a member of staff here, terrible attitude and very rude would never come to this service stop ever again, one to be avoided!

When the place opened it was a novelty and something new - and all that. But now it’s joined the lowly ranks of most other service stations.

As Service Areas go, its OK... but its a pity our standards are so low! The larger seating area is much better, and cleaner.

Our coachload of travellers stopped here for a comfort break.Fortuitously, the toilets were being cleaned , so were all clean. Often these places are pretty filthy with wet floors and wet paper lying around, so it was a pleasant surprise to find clean facilities. Costa coffee had 2 sections and, as I got to the front of the queue, was told, very rudely that it was now closed and I had to go to the other one!!!!! The staff at the second venue were far more interested in talking to each other than actually serving the customers. When my coffee finally arrived, it was not very good - lukewarm and very weak.A better option for coffee is probably the Macdonalds situated close by. The service area itself is spacious , with ample seating inside and out. There are numerous vendors indoors including a mini supermarket; W.H. Smith and other outlets. The services were very crowded, but at no time did I feel that the facilities couldn't cope. The prices are high - there is a captive audience. On the whole, it's a convenient stop on the M6, but definitely avoid Costa coffee!!

Can’t believe Costa charging £3.49 for a distasteful flat white. It was milky, not storing, nothing close to a flat white and dearer than London prices. If you’re going to charge an arm and a leg for it at least have an above decent coffee. Threw it out and got a better tasting coffee for half ten price at Macdonalds nearby. Needless to say I know where I won’t be getting my hot drinks from in the future.

Having paid the toll to travel with ease on the M6 after travelling back from France with our caravan. We were disappointed to find 3 vans parked in the caravan parking area, which with the already parked caravans and cars meant we could not park. We therefore could not have the much needed break we needed. This is not the first time we have experienced this problem at Norton Canes Services, meaning that the parking is not monitored. With there only being 6 spaces for caravans to park this must be supervised more strictly or signage put in place to deter none caravan visitors parking in those spaces specifically designated only for caravans.

Two of the four baby change rooms were open. Both were ankle deep in piss. One had used nappies all over the floor as the bin hadn't been emptied.

There is nothing wrong with the facilities per se but they are not the largest and, given their location as one of the first stops north of Birmingham are very popular both with car drivers and with coaches.