Based on 8 opinions finded in 1 websites

Based on 8 opinions finded in 1 websites
Nº 1016 in 1604 in Newcastle upon Tyne
Nº 8 of 14 Seafood in Newcastle upon Tyne
Opinions
We decided to buy our takeaway seafood lunch here, rather than at one of the market stalls, thinking we were helping an important local enterprise. We should have checked their prices 1st (none on display). For 2 warm kipper rolls (not huge) and a wee tub of cockles and one of mussels, it was £25. My partner was especially looking forward to the shellfish, but they were tasteless and he felt the mussels weren't even fresh (we did see them bringing items out of a freezer.) I returned, thinking the assistant had perhaps made a mistake; when I pointed out how much cheaper similar items were from the market stalls, she replied " But they won't be as good." I countered that the shellfish were tasteless, with no trace of salt or vinegar. "You should have added your own" she said, though my partner hadn't been told this. Very poor value for money.
Haz . 2024-06-10
MORE AT TripAdvisor
Very disappointing experience. The work don’t at the hatchery is brilliant and that’s the only reason I am giving 2 stars. The pre cooked Lobster was disgusting. There is barely any meat in them and what was there was nearly all mush. We decided as we were staying further up the coast to buy our seafood here but seriously regret it. I contacted them that day with a photo showing what it looked like and they were not interested. I have given them multiple opportunities to rectify this before writing a review but still no customer services at all. You might as well buy those cheap frozen lobsters from the budget supermarkets because what they sell is not the beautiful lobsters caught off the north east coast.
Trail46349143051 . 2023-09-16
MORE AT TripAdvisor
We called in yesterday to look at their hatchery and were so pleased we did. You are immediately drawn to the vast array of fresh fish on display which looked as if had come straight out of the sea and then you notice the sandwiches being made behind the counter. I wont elaborate more, other than to say that these were the best crab sandwiches we have ever tasted. Whilst waiting for the sandwiches to be made we bought some smoked salmon. The guy serving was most helpful in advising us on which part of the fillet to purchase and this again was absolutely delicious. We know where we will be heading the next time we visit Amble
12266221 . 2023-09-06
MORE AT TripAdvisor
What a great place this is. It is primary a fish shop, but they specialise in lobster. They are conservationists and have an area set aside to protect baby lobsters. When they grow to about 5 cm long, they will be released in to the wild to grow into adulthood. I asked how long it takes for a lobster to grow to full size......5 to 7 years, wow.
Graham . 2023-09-02
MORE AT TripAdvisor
Daily fresh fish and seafood, which the team will prepare for you on request. Huge variety. Friendly staff willing to offer help and advice on preparation and cooking. There is also a lobster hatchery which you can visit.
paulandvalerie . 2023-08-07
MORE AT TripAdvisor
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I love the cosy intimate atmosphere when sitting at the bar area. We were attended throughout with offers of drinks and sauces. I 100% recommend the oysters! They were fresh and local. The hake was thick, seasoned and the salsa was delicious.
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Cuando fui al mostrador para que me sirvieran, los dos miembros del personal estaban sentados detrás del mostrador con AirPods y jugando en sus teléfonos. No se dieron cuenta de que estaba en el mostrador y tuve que anunciar que estaba allí, esperando que me atendieran. Pedí con un miembro del equipo y había pedido una salchicha sin rebozar junto con un pescado. Una vez que habían puesto los artículos para cocinar, procedieron a sus posiciones originales (jugando en sus teléfonos mientras estaban sentados detrás del mostrador). Más tarde, comenzaron a terminar mi pedido, y le pregunté si podía comprar una bebida: me encontré con una mirada de ambos miembros del equipo antes de tener que repetir lo que dije. No habían puesto una salchicha sin rebozar para cocinar así que entonces dijeron que pasarían otros 7 minutos después de que todo lo demás estuviera listo. Les dije que tomaría una salchicha rebozada ya que no quería esperar más. Cuando llegué a casa me di cuenta de que se habían perdido artículos del pedido y tuve que volver y recogerlo. Preste atención al pedido y esté presente mientras haya clientes. Trabajo como gerente en hostelería y he trabajado en una tienda de fish and chips yo mismo - se cometen errores y está bien... cuando el personal está prestando atención a los pedidos y clientes.