Nonno's Pizza Wheathampstead in St Albans

Although part of a chain, it felt very personal and friendly. Pasta very good and pizza's good size.

Very disappointed. Ordered online, paid and waited for 1hr and 30 mins. The restaurant avoided my calls and could not give a reason for the delay. Food arrived luke warm at best… and the gamberoni lacked flavour . Will not be ordering again

Terrible experience, following an online order, food was not delivered for 1.5hrs. No explanation was given for the delay. The restaurant started to ignore my calls, filtering intentionally. Eventually I used a different number to call. They picked up and promised a delivery time that they did not again adhere too. A whole little family at home, waiting for food, paid for and never received. * update, food received late and cold. Avoid at all costs

Usually get take away from here but decided to book a table for an anniversary dinner. Food was probably better having it freshly cooked. The staff were attentive but as we were the only ones in there they didn't have much to do. The place looked clean and bright however the music being played was not only too loud but clearly on a free Spotify account as adverts keep interrupting the mood. Overall a good experience.

Ive got the wrong pizza. Then i came back and didnt get any compensation, the right pizza was on top of the woodfire getting cold. I bit disappointed

I used to love going to Nonnos and I feel so sad to write this review but the restaurant has gone down hill since the last time I went (and looking at their recent views I guess I’m not the only one who thinks this). The service used to be excellent, you’d receive a very warm welcome and have every need taken care of before you’d even asked (I went here for my birthday and I was given a free desert and complimentary lemoncello was given to the whole table) I’ve been back several times since then and again and it has been a wonderful experience until today. I thought it was strange to walk into a restaurant on a bank holiday weekend and it be completely empty, we thought it’d get busier but there were only 2 other parties that were there when we were between the hours of 5:30-7pm (but maybe the recent service has driven people away…) On arrival the chief told us to sit anywhere and after 10 mins of being in the restaurant was how long it took for the waiting staff to resurface from the bar after being on their phones and take our drinks order but then they brung the wrong drinks to the table. When ordering food I wanted to swap chicken for spicy sausage but got told I wasn’t able to swap anything, and they would remove the chicken from my pizza and charge me more for the spicy sausage. I’d normally think this is cheeky but not complain about it, however considering you can make swaps when ordering on their own website at no extra cost it felt like a slap in the face when I had to pay extra just because I was ordering in the restaurant. Every time I have ever been to this restaurant water was provided without needing to ask, I don’t think this was anything to complain about but when paired with the fact when the food came it was just put on the table and then the staff disappeared again without offering Parmesan or oils and we were not checked up on to see if we were ok, if we had needed anything at all we would have had to get up from our meal to get someone. When we were finished we were offered desserts I ordered the tiramisu (my favourite) but when I got halfway through I found a hair in it. It then took a further 20 mins for someone to be available after we’d finished desserts to ask for the bill. I was so looking forward to coming again it was supposed to be a bank holiday treat. I recommend so many of my friends and family to try this restaurant and I’m very sorry to say I won’t be going back anytime soon or recommending it anymore. Time to find a new fave Italian I think.

Went today 2.50pm no other customers . Sat at empty table . Waited over 10 minutes no staff came to take order. Walked out ! Appalling lack of customer service !!

We ordered pizza delivery from here on a Monday and it took 45 minutes for 3 pizza to arrive and when they did it was cold. We live less and mile away, won’t be using again as this is the second time we had a bad experience with Wheathampstead nonnos

I ordered on just eat after waiting well over the delivery time we contacted the restaurant several times and kept getting told the pizza is on the way. The we gat a call from the delivery driver to say he was outside, this was an absolute lie when out to see if he was at the wrong house no one was there. Phoned the restaurant they said the delivery driver was there and wait five minutes for us, this was another lie. I explained to them I have cameras around my house and have proof they never came and I wanted a refund. I was refused a refund and told to phone when the manager arrived in half an. I phoned back in half an hour and was told the manager had not arrived yet. Phoned back a few more times and then they stopped answering the phone. Don't trust this place they have literally robbed me of my money for a service they never delivered.

Fair play to Nonnos because they must be bringing in the money because of their popularity, however if you wanted an authentic Italian experience i wouldn’t come here. It’s about as Italian as France…. Also I’m pretty sure theres something sketchy going on round the back because when I went to the toilet there was loads of blokes stood outside the toilet discussing what country they game from and how they got to the uk. Also all the waitresses were obviously stressed and anxious. Something ain’t right here…

So sad as this used to be my fave pizza place, but suddenly the food is absolutely awful. Pizzas are a disgusting greasy mess with toppings sliding off the cheap cardboardy bases as they are so oily. Ordered bruschetta too and all you sent was dry bread and lettuce, am officially giving up on nonnos.

EDIT- not sure if chef has changed but last 3 orders I have done have been horrible greasy disasters. Giving up on what was once my fave pizza place ever 💔 Genuinely the best pizza I have ever eaten. Ordered takeaway 4 times and it’s been quick, hot, and such incredible food every single time. My favourite place to get pizza.

Felt like we were back in Italy 🇮🇹... We both had pizza 🍕... cooked authentically in a open pizza oven... 1 pint moretti. Apple juice. 1 pudding and 1 Espresso. Not cheap. They add tax and service charge. Bill was just over £56.00.

How have they survived in such a competitive environment?! Hands down the single most awful restaurant experience I’ve ever endured. Never again!

Usually enjoy the food here, but last Friday was definitely not the best. The seafood pasta was stodgy and not up their normal Maybe they need a change of chef.

Lovely place. Good food, good service and well priced.

Great food (I am Italian and I really appreciated my pizza), one of the nicest host I found in my life. So kind with our children despite our many requests to split portions. He also offered them milkshakes. Highly recommended!

A wonderful evening celebrating our daughter's 5th birthday - everyone there was so kind and they made it perfect for us! Thank you!

Awful experience We ordered two pizzas and a pasta at 5pm. Called to chase at 6pm and were told it was 2/3 minutes away. By 6.15pm it hadn't arrived so we called again. This time we had to listen to the Manager calling his delivery driver on the other line and threatening to sack him . Long story short by 7pm it still hadn't arrived. We asked to cancel and for a refund but the Manager insisted they make the food again and he would personally deliver it as he "knows the area like the back of his hand". Foolishly we allowed this and he called me shortly after to tell me he was leaving and would be 10-12 minutes. 45 minutes later I got a call from a chap who could speak to English telling me " the postcode is waiting". I'm not quite sure how a postcode waits or what it was waiting for but hey. By this time we had also ordered domino's. Turns out the Manager hadn't come out but had instead sent the "dishwasher". Eventually the food arrived. After nearly 3 hours. I've been promised a refund but I am not holding my breath. Never again Nonnas sorry.

One of the worst places I’ve ever ordered from the staff are rude and are of no help swearing aswell as not delivering my food even tho I ordered it an hour and a half ago I will be getting a refund , don’t don’t order from them do yourself a favour and go somewhere better

Lovely authentic restaurant, friendly service and delicious food. We had the Americana pizza (fresh out the pizza oven) and spaghetti carbonara - definitely recommend!

Very welcoming and hospitable, was waiting outside in the rain and they sorted out a table for us. Very nice food and warm atmosphere, would recommend alot

Lovely as always, great food cooked with love, music and such an amazing team!

Great pizzas and both pizza and pasta available gluten free

Very disappointing pizzas uae to be amazing, something has changed, definitely wouldn’t go back. Think you need a decent pizza chef.

Delicious pizza and pasta, so many options! Gluten free pizza and pasta available. Lovely staff and the decor is lovely too. They even gave me a box to take away some leftovers 😍

Ordered by mistake and what a mistake

was so so lovely, and such a gorgeous place for food xx

Lovely pizzas, and fast service

We had Birthday Party for My little one,it was Really Beautiful place

Thanks to all staff very friendly 🙏welldone

We had great time,I love atmosphere

Actually I didn’t expect in wheathampstead we can kind luxury restaurant,impressive food 👍🏻

Ordered from Uber eats. Was 30 mins late and sub par food. Definitely been sitting in the box for ages, the bruchetta was soggy and the pasta had very little sauce.

Nice food but they never ever answer the phone which is a little bit frustrating

Great place for a pizza, in or take-away, and a good range of Italian dishes.

Such a beautiful place, well decorated, the aroma is just amazing. The food is delicious. We have several veg dishes. It was a little too warm inside but that might just be me.

Popped in for a ‘ladies lunch’ service and food excellent , looking forward to a return visit !!

DO NOT ORDER FROM JUST EATS!! Waited an hour and still no food or updates.

Food here is always delicious and authentic tasting, friendly and prompt service! The pizzas are especially good and would recommend takeaway or sit in

I visit the place this evening with my nephews. Service was quick with the order, food came on time and was great, my little ones loved it

AVOID - Complete disregard for allergens. We placed an order for pizza and pasta, requesting the pasta had no cheese on it. The pasta arrived containing cheese. On phoning the restaurant we were advised they had seen the request on the order and we would accordingly be refunded. 10 mins later they called back to advise there was no cheese on the pasta. We challenged this as we could clearly see the cheese, but the manager, who didn’t speak to us directly but used one of his staff as a go between, argued there was no cheese. Upon challenging him, we could hear him shouting that ‘yes, there could be some cheese’ on the dish. At no point did he apologise. We were again told that we would receive a refund but 5 days later it still hadn’t been received. We called again and were again told a refund would be processed which still hasn’t been honoured several weeks later. Not only do they have a complete disregard for allergens but also customer service. For a pasta dish costing £19 (it was only a simple arrabbiata (gluten free)) we would expect it to not only be an excellent bowl of pasta, but to be as per the order.

AVOID - Complete disregard for allergens. We placed an order for pizza and pasta, requesting the pasta had no cheese on it. The pasta arrived containing cheese. On phoning the restaurant we were advised they had seen the request on the order and we would accordingly be refunded. 10 mins later they called back to advise there was no cheese on the pasta. We challenged this as we could clearly see the cheese, but the manager, who didn’t speak to us directly but used one of his staff as a go between, argued there was no cheese. Upon challenging him, we could hear him shouting that ‘yes, there could be some cheese’ on the dish. At no point did he apologise. We were again told that we would receive a refund but 5 days later it still hadn’t been received. We called again and were again told a refund would be processed which still hasn’t been honoured several weeks later. Not only do they have a complete disregard for allergens but also customer service. For a pasta dish costing £19 (it was only a simple arrabbiata (gluten free)) we would expect it to not only be an excellent bowl of pasta, but to be as per the order.

My partner and I love coming here. Lovely atmosphere, food and staff. A great little restaurant

Gorgeous food and lovely staff. Highly recommend.

I have visited this establishment regularly and sampled various meals in house. Overall, I would say this restaurant is markedly average. Pizza: the best thing you can get there. It comes from a quirky traditional oven, but lacks some of the special flavour I associate with pizzas cooked in this fashion. It still tastes better than the average pizza, but not by much. The price is fair. Pasta: I had Spaghetti Carbonara and found the sauce bland and the dish uninspired. Another time I had lasagna and there were too much tomato, not enough meat and barely any white sauce. Salad: I had a Caesar's Salad. The portion was generous and filled me up. The sauce was nice but could have been better. Sides: I liked their fried courgettes. Their chicken in tomato sauce is no good - chicken drowned in tomato pulp. Perhaps this place is ideal for pizza collection - one of my main pet peeves eating on site is the service charge which always seems to push the price up to unreasonable levels for the quality of the food received.

DO NOT ORDER!!!!! Like many other people. Ordered on Uber eats at 6:30pm. Delivery time 7:30. 8pm calling restaurant countless times keep being lied to about the delivery time. Random excuses no actual ETA. Called so many times they started rejecting my calls. Unbelievable and extremely annoying as you expect your dinner, and order takeaway so you do not plan to cook. Yet you are left waiting around hungry. You can tell they couldn’t care less about it either just talking over you. Only like 25 mins away first guy said ‘he left 10 mins ago’. 40 mins later still no food. At this point it’s nearly two hours since order was placed. Could have walked to the shops and cooked a three course meal myself in this time and wouldn’t be starving for dinner. Pizza arrived stone cold. Worst take away I’ve ever ordered. Seriously don’t order it’s not worth it. Will be requesting a refund

DO NOT ORDER FROM DELIVEROO. THEY HAVE THEIR OWN DELIVERY SYSTEM DELIVER AFTER MINIMUM 2 HOURS THEIR NUMBER IS ABSOLUTELY UNREACHABLE - FOOD ARRIVED VERY COLD AND SOGGY

So lucky to live in a village with such an outstanding pizza restaurant. The pizzas here are as good as any I've had anywhere, including the so-called best pizza spots in London. Thin but crusty base and lots of high quality toppings. I think we had just about every pizza on the menu with our group this evening and we all demolished it so no definitely no complaints! The tiramisu is excellent too. Great service, Italian owned and run. Freshly baked pizzas produced quickly. We love their take away service too.

Although highly recommended by friends we were more than highly disappointed with many things. We got the impression that the staff really had no experience in running the place. Service was very poor and communication between staff members was none existant. Here’s the list: No ice for the drinks. No lemon for the gin and tonic but a lovely paper straw. Warm bottled beer. Warm white wine. No plates on the table although we had ordered shared starters. We did get some, eventually. No table water offered and never arrived even though we asked for some. Pizzas served on a wooden platter with a corrugated cardboard sheet between the pizza and the board which then melted into the pizza. I really do not understand why? Was it to replicate an authentic pizza in a box experience? 6 main courses duly arrived, the 7th was forgotten about until the server was reminded 10 minutes later and it then arrived 10 minutes after that.

This is my favourite local restaurant. The staff are absolutely brilliant and really look after me and my sons. The food is delicious every time and there prices are fair in my opinion. It's cozy near to the big pizza oven and you can even see your pizza being hand made. Highly recommend.

In fairness to the kitchen, the food standard is reasonably good. However, one bit of advice. DO NOT order from this place on Deliveroo. Unfortunately Nonnos use deliveroo to get the orders but fulfill the delivery themselves. This then meaning that any tracking info and delivery times eta are inaccurate. Was told 8.15 latest, and order didn't arrive until 9.30pm, meaning too late for dinner. First world problem, but when something simple like ordering two pizzas can't be done, it is frustrating. No one likes cold pizza, in a soggy cardboard box! Have eaten in before and food was reasonably good hense my order online, but I won't be doing either again, out of principle it is happy to make the sale, but not bothered about making a customer!!

Lovely staff, very busy due to after school parties but still very efficient. Tasty food from children's menu.

This is our 2nd time visiting. The occasion was for my Birthday. Starters are very over priced for what they were. Pizzas were tasty but it was the desserts that let this place down. They really are not as described. I think that they are all mass bought and frozen. My tiramisu came in a pot. The s-once fingers were not stacked in anything, there was clearly no mascaparpone and the cream tasted artificial. My husband’s profiteroles were also highly dissapointing. No self respecting Italian restaurant would serve desserts like this. Tiramisu is not difficult to make properly and so this restaurant would do well to learn to make it themselves.

The worst pizza I have had in years. Absolutely joke tasteless rubbish

Lovely place, fantastic pizza and Pollo Milanese! Home made Italian yum 😋

W/c 23rd October we decided to try this pizzaria went through the website and ordered a small vegetarian meal for delivery as the roadworks to the main roundabout had finished . The order went through very smooth payment taken. The cost for this was high to say the least. However we then waited in excess of an hour( bearing in mind we only live 12 mins drive from this restaurant) before it arrived. When it arrived the hot dish was cold and congealed the cold dish container looked as though it had been sat on it was totally uneatable. In summary a complete waste of time effort and money completely ruining our evening.

Extremely poor delivery took an hour and a half to arrive the food arrived stone cold congealed and uneatable total wate.of.money.

I love it here, the food is absolutely amazing with fresh ingredients and always beatifully presented. I've had countless great experiences here and its a family favourite for our celebrations. 100% recommend to everyone!

I wanted to order something to eat so I was searching on Deliveroo and I spotted this restaurant Isabel Italian. I never heard of it so I opened to see the reviews and it seemed legit. I decided fo order food for myself and my daughter. After placing the order I googled the name of the restaurant and a restaurant in Spain came up followed by another one in California. I said to myself very strange. On Deliveroo it said that my order would be with me at 14:50.. around 15:15 I called the restaurant wondering where my food was. When the person picked up the phone they mentioned “Nonno’s pizza” I was very confused. These people use another name to deceive customers. Their food arrived soggy and cold, and it doesn’t taste like real Italian food. This is an insult to Italian cuisine! I am going to ask Deliveroo for a refund and explanations! Che schifo di cibo! Monnezza altro che!

Oh dear! We decided to come to this restaurant again after a not great visit a couple of years or so ago. There were 3 other small tables in there so not busy. Our drinks and food orders were taken quite quickly so all good. A large table of adults and children came in and another table of adults arrived a while after us. Both tables received their food before we did. I had ordered Carbonara and was very surprised to see it was garnished all around the edges of the plate with large swirls of black pepper. Very strange. After I had removed ALL the pepper as it is not my favourite condiment, it was at least 3 pinches of pepper. The actual meal was tainted with pepper. I didn't need to season it! It was a bit grey looking. I have never had Carbonara like this. I should have complained, but didn't want to spoil our evening out. The men staff were not interested in us as customers, but the lady staff were better at communicating. Sorry Nonno's, I doubt we will be back again.

I ordered a Deliveroo pasta dish and it was very tasty and delivered very hot. Even though delays on the A1 meant it was a bit late the driver kept us up to date and was very apologetic when it arrived. Will definitely order again!

Lovely pizza, pudding and thanks for my lovely chocolate cake for my birthday

Pizza quality is great and they deliver to Redbourn.

Lovely food and very friendly staff.

Great pizzas, lovely staff and cosy atmosphere

From an Italian born and raised they have now made hate pizza ! I ordered on just eat, I was meant to receive the food at either 21:20 or 21:50 I called them constantly from 22:50 they did not know the wear about of their own driver. The driver got here at 22:35. Food was cold and horribly packaged no sealed and wet cardboard box. From someone that used to run a kitchen my self: I mentioned to them that they were putting me in danger of food poisoning as the food would have been not edible if it was below 34 Celsius degrees - food quality and safety where is it ??? From an Italian they do not deserve to provide such service and call it Nonnos Pizza - is an insult to pizza and insult to Italy. The manager then called me saying oh sorry, but it takes more thank 20 minutes to prepare and 20 to drive to you, my response was then open a restaurant closer to the locations you wish to provide service to then? I am not against the driver that had no say in all of this, I used to be a Dominos driver as well so I know the efforts and how challenging it is, I am not complaining against him at all. Apparently the poor driver had to deliver 2 orders at once ! I paid for mine and only not to join someone else's delivery fee??? Cutting corners. Asked for a refund straight away . However the most horrible thing about this whole situation is the fact that this thing happens to me TWICE. Correct TWICE . Very similar issue. If they cannot provide a service to the places they have on their website they should just stop advertising in those locations! A' Pizz va magnat CALDA uallione! 🇮🇹

Tobe honest they do lots of staff for us,free shots and dessert.amazing service,many thanks fro guys

Wrong toppings on pizza, asked for refund they said no problem, deliveroo couldn’t refund it, so I called again and asked if I can come to restaurant drop the food off and collect a full refund, they said no problem. On arrival I went to back door instead of front to be polite and the old women tried her best to refuse the refund and even got her 6ft tall and wide chef to intimidate me. It didn’t work and I refused to leave until I got a refund, got the refund and left. Won’t be going back.

I am extremely disappointed with my experience at this restaurant. I ordered a pasta carbonara and I can say that it is the most disgusting pasta carbonara I have ever eaten. First of all, the consistency of the pasta was almost liquid, far from the creamy and rich pasta typical of an authentic carbonara. The sauce was bland and without any distinct taste, completely lacking the rich flavors of eggs, cheeses and bacon. I had the impression that I had eaten pasta rinsed in water, without any flavor. Also, the bacon bits were rotten and tasted rancid and bitter. I was disgusted to taste this poor quality bacon. This is a far cry from the authentic recipe where the bacon is supposed to be crispy and have a salty, delicious flavor. The pasta portion was also very small and did not compare to the generous portions I have gotten in other restaurants. Although I paid quite a price for this pasta, I felt cheated and unfulfilled. In conclusion, I do not recommend this restaurant to anyone. The pasta carbonara here is far from authentic and downright disgusting. There are many other restaurant options that offer much tastier pasta.

Great pizzas with gluten free dough. Generous toppings. Staff are polite and attentive. Lovely atmosphere and lay out of restaurant. The music could be toned down a bit, we prefer low level music. The dough for the normal pizza base is soft and tasty. The mixed salad portion is small, more generous portion of salad would be good. Quaint, cosy restaurant, we regularly visit and also take out delivery.

Terrible service. Waiter spent all his time looking at his phone and showed very little interest on providing us with good service. We were one of two table being served. Main dishes didn’t come out at the same time and we had to ask for more cutlery following our starters. When asked for spoons to eat pasta dishes they didn’t have any- clearly they went to wash some up. We have visited this restaurant several times before and this was by far the worse it has been. If it hadn’t been for the fact we were celebrating a birthday I would have complained. They were happy to add a tip to the bill. The food was ok. Based on the service alone from tonight’s experience I wouldn’t go back. Such a shame.

it my couple time been here,new team working and servicing very perfectly like find dinning places.really great

They doing best calamari and shrimps with pasta which same as a when i had it in milan.bloody marvelous spot

First time visiting and the food was to die for! Staff were so friendly and was a nice relaxing atmosphere! Will definitely be back

If you looking high class Restaurant in wheathampstead it’s right place,amazing place

Love and friendly staff wver,amazing pizza maker in town

I’ve place my order they’ve come late and food was cold( the hot food was cold) also I’ve ordered limoncello and it was vodka with lime suck a shame, limoncello supposed to be cremed and soft. So they are disappointed sometimes

Delicious tropicale pizza & one of the best linguine gamberoni! Thank you.

Wonderful staff, quick and efficient service for a Saturday night and delicious fresh on-site food

Lovely evening , only ever a take away from here so it’s been a fabulous evening eating in. Food was delicious. Thank you

Terrible delivery experience. Wrong order received after £50 spent. Delivery driver rude and unhelpful “I don’t know, this is what the restaurant gave me”, then abruptly walked off. Food took over 90mins to deliver. Restaurant not picking up phone to remedy. Bank chargeback tomorrow - will not be ordering again!

Sick of these places that close earlier than they advertise on Google

Incredible food and such amazing service! Came here for Father’s Day with my parents, sister and baby son. They were so accommodating as I had a large bulky pram and they found us a suitable area to sit in. The lady who served us was so lovely and good at her job 👏🏼👏🏼👏🏼

Cheers guys for a great evening..after being turned away from several pubs near by not being able to serve food, we had our first ever meal here. We were warmly welcomed and the food was well above average and tasty, it was laid back and we were not rushed, I'd go back soon without a doubt. See you soon!

Amazing authentic food, quick and friendly service.

It happened to be quiet but the pizza and calzone were yummy

Great food. Lovely staff. Highly recommend..

Nice place,very friendly staff,delicious food,everyone need to go there.well done guys

Great meal at Nonno's Pizza. Delicious food. Friendly helpful staff. Lovely atmosphere. Will come again.

A lovely little gem in Wheathampstead. Great fresh food and friendly service. Highly recommend Nonno's Pizza.

Amazing food, amazing service. Probably the 10th time we have been here. If you want to know what food in Italy is like then you need only go to Nonno’s.

Delicious food, great customer service. Lovely restaurant.

Lovely Birthday lunch! Great food and service! Definitely recommend 👌

Excellent food, Excellent service, good prices. Lovely to see chefs at work. Make sure you try restaurant or takeaway as you won’t be disappointed 👍👍👍👍👍👍👍👍👍👍👍👍👍

Great service and lovely pizzas.

Nonno’s is a delight, a truly family restaurant experience, and the food is delicious.

Excellent food, service and ambience. Thank you, we had a perfect lunch.

Consistently well-prepared food. Friendly staff.

Always enjoy going to Nonno's. Received a complimentary Rossa pizza bread which was a nice touch. Food always tasty, we use them for delivery as well, never have to wait too long. 😋