No. 28 in Bournemouth - Phone Number, Reservations, Reviews

The location is about 10 minutes walk from Durley chine beach. The hotel has a prestigious feel to it but it has clearly seen better days.

Wonderful staff and seevice in the restaurant

Great hotel, could do with updating but our room was clean and big. The breakfast was divine with lots of choice. The front of house staff could do with a happy transplant though, but the waitress at breakfast was just brilliant. She was so kind and accommodating. Walking distance to the town and beach with a reliable bus service. Would definitely stay again 🙂

Beautiful hotel but it's lacking management!! Couple days ago saw a couch arriving at the hotel (elderly people) and no-one came to help with luggage!! It happens quite often !!! Very bad management for an hotel that could do much more....

Ate here as part of a stay at the hotel. Evening meal was excellent, ours included a couple of glasses of bubbly too. Food came out in good time and was really nice. All 3 courses were cooked well and presented fantastically. Breakfast the next day was very nice too. Great selection of both cooked and continental. Awesome

Very disappointed pool was so pokey no room to swim no jacuzzi. Breakfasts nothing special. Only good thing is they served my favourite grapefruit juice. Beds very uncomfortable and high. Got annoyed they took my driving licence to photocopy. We always stay at hotels all over don't recall this elsewhere. I won't be returning.

Great hotel and value for money. Family friendly, and excellent service from all staff. The hotel is dated but it appears to be been modernized not too long ago. For the most part, a very good choice for a family trip to Bournemouth. Location is ok but it’s not close to shops or restaurants, but that was not a big deal for us. The family room we had was not easy to access with a stroller / pram, but it was not overly complicated either. It’s not clear if there’s a ramp for the stroller, or a wheelchair. The breakfast was on the expensive side so we did not try it but it seemed popular. Overall, a good spot with attentive staff at the desk and throughout the hotel. The bed was very comfortable, I wonder if the hotel can tell me what type / brand topper was in place in our room.

Lovely place. Really enjoyed our stay. Friendly staff, great location , the breakfast was excellent. Ideal for a night away. We'll be back.

Stuck on +5 GMT I recently made a very important and calculated trip to Bournemouth/Portsmouth area on business and to visit friends. The trip was full of difficulties made worse by a 5 day national rail strike. Luckily I stayed at the Durley Dean Hotel for one night and for service and location this hotel is second to none. All the staff were absolutely brilliant and understanding , a real credit to Bournemouth, but a special mention to Philip and Wisdom on night duty who were terrific. The beach 2 mins walk away is awe inspiring.

AVOID took one look at our room and checked out contacted the director with our issues recieved a not very nice reply

First impressions are that the building is quite run down. There is one lift, it’s extremely small and doubt a large pushchair would fit. No security into the building. You can just wander in (the front door was broken also) and go up to the rooms at your leisure. Carpets tired, worn and filthy. After we found our room we were happy with the size of the bedroom and bathroom. It was a quick throw in of the bags and then down to the bar. Nearly broke an ankle on a hole/ uneven part of the floor on the way in. Bar is dark and dirty. Chairs pretty grim. There looks to be black mould above the windows and a burnt/ scorch mark near a plug socket. A friend got a round of drinks in, lads behind the bar looked at each other like they didn’t know what to do; the Guinness wasn’t working and the lad behind the bar asked us how we was supposed to serve Baileys. Got back to the hotel after going out for a meal with our group and it was time to inspect the room. The level of dust was immense. The room was covered in cobwebs. Every skirting board was black with dust and muck. Carpet looked as though it hadn’t been vacuumed and you couldn’t walk anywhere in the room without the floor boards making ungodly creaking noises. Torn wallpaper. The sugars in the tea tray were rock solid so had obviously been wet before and not replaced. Bedding seemed clean, but there was no pillow protectors which felt unhygienic. Bed was very creaky. Thankfully the air con worked which was a god send because the building felt very humid and close. The desk was quite damaged and the chair for it was also filthy with dust. Good TV however and the Wi-Fi worked a treat. Hair dryer worked fine, there was a little wardrobe that didn’t close properly but it would do the job if you wanted to use it. Bathroom: grim. Loads of grout missing between the floor tiles/ some tiles cracked so felt hazardous for our feet. The toilet seat was stained. The tap was stained on the sink. Limescale EVERYWHERE; the taps, the shower head, the shower controls and a little metal shelf for putting your toiletries on were disgusting. The glass shower door was filthy, didn’t fit properly and was mouldy. The tiles felt slimy and there was clearly some fluids from previous inhabitants left on the tiles and on the grout. There was so much limescale on the shower that half of the shower head water holes were blocked up. There was a dirty/ drainage smell around the toilet and again all the skirting boards were filthy. The toilet wouldn’t flush unless you kept your finger on the button and the drain in the sink was so slow that running the tap for more than 30 seconds filled the sink completely. And it must clearly be an issue throughout the building because the amount of temporary repairs and water staining on the ceiling was crazy! Bring your own towels because the only ones they have are just about big enough to wrap around a toddler. No bath mat provided, inside the bath was extremely slippy and full of paint patches and the filth around the plug hole was grim. There was a box on the wall that was body wash/ shampoo but it was coated in mould. Extractor fan didn’t seem to be working. First night we soon realised that there was a huge gap under the door into the hallway. You could actually see under it and into the hallway so that didn’t feel quite so safe or private and of course you could hear everything and everyone on the other side of it. Also made us feel a little worried as if there was a fire, this definitely wouldn’t be an effective fire door. Asked for our room to be serviced on our second day. They just made our bed, not new sheets. Gave us another loo roll and emptied the bins. I had spilled some sugar on the desk in the morning and came back to the room after the room being “serviced” to the sugar all over the floor. We got a bath mat this time round though. The breakfast provided was mediocre. Nice sausages, bacon and mushrooms. Coffee was pretty poor and you had to go through a few cups to find a properly cleaned one. Some cereals available too.

Great staff, business trip with a wonderful clean room, spa facilities and honestly cannot believe this is 3 star !

Had an overnight stay as we were attending a concert at the BIC. Room ok clean and functional. Basic, rather dated. Didn't use any facilities.

We purchased a Dreamtree deal for two “spa” days including massages, on arrival we were told the car park was £15 for 24 hours and they don’t offer an hourly rate, so for the 2 hours we were there this is extortionate, you also are asked for £20 deposit on robes, which I’m not sure why robes are provided as there is no “spa” what there is is a dingy dirty waiting room with no water facilities/tea/coffee, the pool is not like the pictures on the website and to top it all there is nowhere to sit in the “spa” the area is really dirty and to be honest we had our massage and left! The lady who did the massage was professional and lovely and if she wasn’t in this location we would most certainly love to see her again, as for the Durley Dean… never again!!!

Clean, friendly, and a stones throw from the beach. Highly recommended.

We did an early weekend here this week and had a great time. Breakfast is good, all you want and help yourself. The pool and steam room/sauna is a nice touch.

Clean and friendly hotel bathroom a little on the small side had enjoyable stay

AVOID NOT EVEN WORTH ONE STAR booked back in Nov for 6 women yo have a spa weekend with treatments. 1 week b4 all treatments had been cancelled by hotel without telling us. Spa area a joke dirty and cold no seating area apart from a bench. steam room jet burnt one of the ladies leg, steam room cold. bar area to small for hotel so could not get lunch/drink had booked at 11.30am for dinner that evening in there restaurant for 7.30pm,all went down for dinner no table avaliable as they had a coach party come in so did not honour our booking, offered to put us in a toom down the corridor, cold dingy and dirty area not a dining room more like a staff area room. refused so made them seat us when coach party went. complained yet again all staff young so didn't give a dam. room and hotel was freezing heater in room didn't work so shivering all night and 2 of party ended up being unwell due to catching a cold..vile attitude of staff obviously get alot of complaints..

Nicely located, about 5 minutes walk to the sea. Rooms need a bit of refreshments ,but for a few pounds you'll have a good start to walk down to the restaurants ( Hot Rocks serving very good pizza and other stuff) and generally it's fine hotel. Just one thing, pool is a bit small and parking......if you lucky .....park your vehicle and stay there till you leave ( parking 24 hours costs £15) . Restaurant not bad at all, nicely done ale battered cod and chunky chips. 👌

Lovely hotel, perfectly located between beach and town. We went for a quick getaway and were not disappointed. Had superior room which was spacious with very comfortable bed. Spa (pool, steam, sauna) was a bit of a let down but wasn’t expecting much for the price. Had a lovely massage and facial though.

There was no toilet rolls in room but was bought up immediately after we called. The spa was amazing but need sign for slippery floor. TV kept going high and low, waited about 25 mins for dinner after ordering but was really nice when it arrived but i would suggest they should give guest bread and butter whilst writing. Found red bits in chicken and was offered a free drink for both of us. Breakfast was fantastic and really friendly and helpful staff. Overall was a fantastic stay for the 2 nights and I have already recommended it to friends and family. Thank you.

Can't fault this hotel. Staff were accommodating, has good facilities. Breakfast was good. We even had dinner one night and food was amazing value and tasted great! The building definitely has character but is in good condition for its age and has been modernised in places. Pool and spa were good as well as bar area and access to beach and town for walks. If you don't want to park onsite for £15 you might be lucky enough to find on-street free parking or the local council parking is £4.70 a day out of season

Visited this hotel for the first time, a Christmas break, and travelled with Leon's Holidays coach company from Stafford. I was very impressed with the hotel, cleanliness, comfort, and food, which was very nicely presented and tasty.

The director of the durley dean hotel has a vile attitude. I found this out after I put in a complaint about us. Not having a room after we had booked and paid a deposit back in September when we got to this hotel in December. There was no room for us.

Had works Christmas party there and the food and service was top draw. Stayed in the hotel after the party and the rooms were lovely and clean and the bed was really comfortable 😁

There is no access for disabled people, it is disrespectful and discriminatory when you book a dinner reservation and the restaurant was closed for a Christmas party and we were put in a room by ourselves (My grandmother, younger sister and I) and had nobody in it, we had to ask for room service to eat dinner by ourselves in our room. Nobody told us we had to eat separately,in a cold room, that looked like it was ready for a business meeting. It was completely empty. We had to wait half an hour just to order our food, I had to go to reception and tell them how long we'd been waiting before the man that sat is down came back to take our order Never am I coming to the restaurant and the hotel again. However, one of the ladies at the reception were amazing and helped us move rooms so it is easier for my Nan to walk (she has knee problems and a doctor's check up that required a needle to be put in her knees). She helped us move our bags into the new room and was lovely overall. Again, it was not a pleasant stay here for us and my poor nan who booked this for us to have a nice couple of days with her granddaughters before she left to go travel and she was left humiliated and I felt it second hand.

Hotel was not what we expected its was like staying @ a 18_30 resort christmas and wedding parties at the property with no prior warning wasnt relaxing spa weekend at all very dissatisfied

We went for a Christmas party and live locally so didn’t actually stay. We had a great evening. The staff were helpful and friendly. The food was good and the entertainment was good.

Great location. Rooms are lovely and staff were great and offered a nice upgrade

Went with friends for a spa and lunch session we were booked in for 50 minutes sessions but had to have 30 minutes each instead as when we arrived one massure had just rung in to say could not come in and was not convenient to reschedule we parked in their carpark which they wathered the £15 charges could not fault the lunch .

Couldn't fault it for the price really! Used the gym and steam room, had a good sleep and a hot breakfast

We had a week here it was great it is in a great area close to town close to the beach and a nice hotel

Rooms seemed a bit mouldy, carpet needs replacing.

Had spa day here recently. Brilliant

The location of the hotel is super . Close to the sea beach and city centre. Unfortunately there is small car park ,with limited parking spaces. Staff are very friendly, helpful and polite 😃. The Room is small but worm. The food are very good. I think all that worse the money you going to spend for your little holiday.

Situado dentro del hotel, excelente personal muy amable, la comida llegó cuando se esperaba, comida y bebida a un precio razonable y un ambiente agradable. Si eres un amante de la Navidad, ya tienen sus decoraciones que los niños adoraron. Para una familia de 5 con refrescos alrededor de 80, por lo que tiene un precio acorde. Yo diría que no me puedo quejar, pero no me ofrecieron salsas / condimentos, pero tampoco volví a preguntar. Muchas gracias

Como este restaurante estaba ubicado dentro de nuestro hotel, decidimos entrar y probarlo. Notamos que había tres grupos muy grandes en el restaurante (mesas de 10+) que tenían su propia comida (un asado de buffet). Nos dijeron que regresáramos en media hora debido a esto, que estaba absolutamente bien. Cuando regresamos, dos de los miembros del personal nos ignoraron por unos buenos 5 minutos antes de llevarnos a nuestros asientos. Tomamos nuestros pedidos y nos compraron nuestras bebidas y un panecillo gratis. Luego, fue cuesta abajo. . Pedimos dos entrantes simples (sopa del día y un plato de espárragos / huevo / jamón de Parma) y dos platos principales. Esperamos 45 minutos (!!!) Para nuestros entrantes que estaban fríos y recocidos (huevos) y en general, ¡no es agradable! Estaba claro que el grupo grande era mucho más importante que los huéspedes que reservaban desde el menú de pago real. En el tiempo que tardó en llegar nuestro entrante, les habían comprado sus platos principales, pudines y bebidas calientes mientras todos éramos ignorados. Una pareja en otra mesa esperó tanto tiempo para la cena que finalmente se marcharon sin que su comida causara más demoras, mientras que todo el personal discutió esto frente a nosotros. Cuando llegaron nuestros platos principales, nuevamente no estaban tan calientes (habían sido puestos en un plato caliente) pero la comida estaba bien probada esta vez. Esperamos años para que alguien limpiara nuestros platos y ni siquiera nos ofrecieron el menú de postres. Cuando fuimos a pagar, nos informaron que la pestaña ahora estaba cerrada por la noche, ya que era muy tarde (nos sentamos a las 7:30 p.m. y nos fuimos a las 10:30 p.m.). Apenas sorprendente dado el tiempo de espera! La comida era muy cara para el servicio recibido. No hace falta decir que no recomendaría este restaurante!

Ubicado dentro del hotel, la comida aquí es excelente. El personal era atento y servicial. La decoración necesita algo de trabajo.

Visitamos por un tiempo libre de niños! Conseguí un cupón para la oferta de spa. Las instalaciones eran muy pequeñas para la cantidad de personas que estaban reservadas. Piscina de chapoteo agradable pero pequeña, baño de vapor con aproximadamente 5 a 6 espacios, sauna bastante pequeña que probablemente cabría 2 tumbados o 4 sentados, espacio muy limitado en los vestuarios considerando los huéspedes Al hotel lo están usando también. Éramos 10 en el spa y unos más llegaron cuando salí. Limpio y ordenado a la llegada. Le recomiendo que se estacione en la carretera si puede encontrar un lugar en lugar de pagar por el estacionamiento en el hotel. Tuve un té de crema que era agradable, pero el servicio fue lento. Tuve un tratamiento facial que fue encantador pero un poco corto de tiempo (20 minutos en lugar de 30) En realidad no instalaciones para un día de spa como demasiado pequeño.

We walked to the pier area from the hotel spent some time in the aquarium and walked through the park and played crazy golf, then walked into the town and browesed a few shops, then got a taxi back to the hotel for the evening.

We enjoyed the hotels breakfast choosing the buffet option. Cereals, fruit, yoghurt, juices, pastries, breads, jams, Full English breakfast selection and good choice of hot beverages. Staff pleasant and helpful, tables set up nicely and not too close to each other.

Daughter and friend went for a spa day, no access to outside terrace due to function room being used, under-cooked lunch, staff obviously taken a lead from management as when challenged about issues, told to go and sit on fire escape! Had to leave hotel to get lunch elsewhere. Have contacted them directly to resolve the issues, but Director is dismissive and has failed miserably to offer any solution or gesture of goodwill, especially as this was a birthday treat. I would avoid at all costs, Basil Fawlty would be at home here!

Had breakfast at this hotel. Lovely well presented buffet breakfast. Topped up all the time. Hot. Other variations available on request

We enjoyed this hotel very much , clean and very comfortable , good breakfast with lots of choice . The pool is small but does the job and open 7am to 9pm with towels from reception . Staff helpful and pleasant . We will definitely stay here again .

Stayed at hotel with this restaurant, breakfast large and varied. Staff very helpful and quick. Didn't eat in at night, but menu did look good.

I had dinner here on Sunday evening on a Dinner B& B stay, I was pleasantly surprised that most of what was on the menu was included in my dinner package, my mushroom starter, and chicken pasta main, with an very good tart dessert was most enjoyable, the restaurant wasn't busy, it was a Sunday evening, but the waitress who dealt with me was spot on, very attentive without being over the top if you know what i mean, I've no complaints at all with my meal or service, it was good value for the money I paid.

Buffet style, Help yourself to food and drinks. Cereal, juice, tea, coffee, croissants, full english etc

Stayed here on a dinner bed and breakfast package. Included full 3 course dinner with varied choices. Each course was delicious. Would definitely recommend

The breakfast is great and the evening meal very good although a lot of our party were a bit disgruntled with the vegetables being undercooked. I however had no problem with that at all. I would have liked to had a full salad bar option to go with my delicious carvery meat.

We were staying in the hotel (Durley Dean) where this restaurant is situated, and ate there for three breakfasts and three evening meals. All our meals were very good, food was nice and hot and a good and tasty choice too.

We had breakfast two mornings running, you really could not fault any part of the experience. Nothing is too much trouble and there is lots of choice.

The food never fails as Head Chef comes from a top London hotel so he knows his stuff. I have eaten here many times and while he is a Chef may long it continue.

Excelentes opciones de menú con un personal muy atento. 50 libras por 2 personas 2 campos. No beber pero amplia gama disponible

Nice atmosphere, reasonable a la carte menu, but had to ask for fixed price menu, which was good with carvery choices. Good service and staff.

Eat here during our stay the Durley Dean and was pleasantly surprised by just how well the food was prepared, how tasty it was, and with what care it was presented. Impressed.

The food choice was good, cooked well and delicious. the presentation of dinner was in Haute cuisine style. Breakfast, though buffet style had the most comprehensive choice.

Service was the big let down. Seated quickly then a wait for drinks, Then a long wait for starters, which the manager apologised for saying the starters would not be charged for. The decor was good and the food was of good quality, well cooked and presented well.There are plenty of restaurants to choose from within walking distance like tapas over the road, Italian 3 mins away and a very nice Thia about 10 mins walk but worth it.If you are a resident this is an ok place to eat if you do not want to go out and about.

This is the restaurant within the Durley Dean Hotel.Had an evening meal on out second night of our stay at this hotel.The staff were very efficient, the meal we had was very nice.The portions were adequate.The menu was not that extensive but enough choice..

The food is superb, nicely arranged on the plate and not that expensive. Can highly recommend the sea bass and wild mushroom tagliatelle.

Quite pricey but good service and very comfortable. Food was excellent . Would visit again and would recommend

Good food well presented in very comfortable surroundings.The menu was a little limited and a little of the pricey side.

Friendly willing staff and tasty food but an average experienced when considering cost. Arrived 10 mins before it opened with a hungry toddler but were not able to come in and sit down. No one was serving at the bar so snacks weren't an option either. The food was very nice albeit slightly unusual as my wife's risotto was made with long grain rice as opposed to arborio. Described as 'light with a bite and quite refreshing' (thankfully). We had loads of excess cutlery lying around during the meal which got on my nerves. My chicken and mash was lovely. My daughters tomato pasta was way too big and not nearly saucy enough. Her garlic bread was more sensibly sized and tasty - she couldn't eat it though as it came with melted cheese which wasn't stated on the menu. I would definitely eat here again, but only with a big all adult group...and if I was drinking wine as I despise having to buy table water for £4 a pop.

How can they ruin such potentially good ingredients? My partner and I had different main courses and both of them were below the standards we are accustomed to.

had breakfast there, plenty to choose from, cereals,juices,warm croissant, cooked breakfast available too.

Great food good service we had the set dinner option and were pleasantly surprised at the quality and variety of the food on offer. Delicious

Liked the efficiency of the young staff. The food was very good and helpings quite sufficient. Though the waiters/'esses, were of Eastern European origin, they had an almost better command of the English language than us from Yorkshire.!

Great food, good service. It was surprisingly good, because it was not on Trip Advisor and the hotel does not really mention it. I thought this meant it was dire, but the food was delicious and varied.Definitely will go again