Based on 100 opinions finded in 1 websites

Based on 100 opinions finded in 1 websites
Nº 470 in 640 in Kingston upon Thames
Nº 64 of 88 Other cuisines in Kingston upon Thames
Opinions
This is the first time I’ve ever walked out of a restaurant. If I could give 0 stars I would. Absolutely shocking service. Booked a table for 2 at 8pm on a Saturday night. Bare in mind when I booked the table there were loads of time slots to book instantly, not like we had to be squeezed in. We were sat by the back door which was in constant use so as you can imagine we were cold. Couldn’t order a few drinks on the menu as told they were running low (at 8.15pm on a Saturday night), was also told food was a 20/25 min wait. 20mins after ordering was told they didn’t have one of the mains so we had to order something else. One drink came, the other came 10 mins later. 50 minutes later, two fire alarms have gone off, still no food, no apology, no offer of bread/olives anything whilst we wait or another drink. We asked for the bill for the two drinks, which came without an even an apology and the funniest part of it all - service charge on top. We paid and left
Scarlet D . 2025-03-22
MORE AT TripAdvisor
We booked the bottomless brunch on the 31st August. We was expecting a live DJ as advertised on the website. When we arrived there was no DJ and when we asked about it we was told that unfortunately the DJ cancelled. We was told we could play music through our phone! They then took ages to serve us our drinks during the bottomless timescale, and overcharged us on our bill. They also charged us a service charge for very poor service! It was a massive let down, especially as this was part of a hen weekend. The place was empty aswell & i'm not surprised. I wouldn't recommend.
Suzy K . 2024-09-11
MORE AT TripAdvisor
A business without principles. I booked and paid the deposit to secure a birthday party eleven months ahead. When I contacted them to finalise the arrangements they came back to me saying that there was a mistake and someone else booked the whole venue before me and I had to change my date. I explained I have 15 people flying in for this party. They literally couldn’t care less, the only option they gave me was to change the day. My thoughts are that they were going to make more money renting the whole venue, so I have the deposit refunded. I wonder when they would have contacted me to tell me my party was cancelled, if i hadn’t got in touch... AWFUL EXPERIENCE!
Yolanda G . 2024-05-08
MORE AT TripAdvisor
Really poor experiance. Let down staff on the take charging douible priceds without even asking if you want a double. Music was rubbish by young talentless DJ could not mix paint let alone a tune. What a crock of rubbish this place is. The need to take a good hard look at themselves.
Nicholas W . 2024-04-24
MORE AT TripAdvisor
I have visited Niku many times, everytime with my work colleagues as we work just down the road and have always had a great time! Each time the staff have been very accommodating as we have been a fairly large party & have always been friendly! We will definitely return for many more work drinks
ChristieSmith . 2024-03-06
MORE AT TripAdvisor
Really cold Freezing Rude staff Empty yet can’t moved us table Rude manager I wouldn’t come back Didn’t even start meal
Kelly C . 2024-01-20
MORE AT TripAdvisor
If you want cold food and a place to freeze your proverbials off, look no further. Shame as food could have been ok. Staff must have known and feeble excuses about heating not working. Enough said.
Simon M . 2023-12-02
MORE AT TripAdvisor
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313 Opinions
Absolutely disgusted by the appalling service and attitude of the lady server. A poor man was refused access to the toilet to sort out his poor child who had had an accident because you have to have a code for the toilet and it’s only available to customers on the end of their receipt. Absolutely no compassion or humanity.
255 Opinions
Served by great fun staff on the Saturday night before the England game. Made my family feel really welcome
488 Opinions
Excellent customer service care and delicious quick coffee by Jessie !!
394 Opinions
Have you tried the Nachos Chicken yet? It's really yummy. Goes down well with Chai Latte, and all for less than £10.