Newens The Original Maids of Honour in Richmond upon Thames

I have been coming to this marvellous tearoom for more than forty years and recommend it unreservedly. As a self-styled 'sconnoisseur,' I know what qualities I look for in a scone and these are perfection. Nevinha is perfect too- always friendly and professional, an asset to a place which fully deserves its reputation!

We hadn’t visited for many years and my memory was of an upmarket, well run establishment, serving quality food. However, we were very disappointed by our most recent visit. We ordered afternoon tea and found the sandwiches to be a very poor quality; they were thin, contained little filling and were pretty tasteless. We also ordered sausage rolls & Cornish pasties, which were served lukewarm and although tasty, were very small and over priced. The scones and cakes we ordered were nice but the whole experience was underwhelming and totally overpriced. Staff were very friendly and helpful but they did seem to be overstretched. Although the place tries to exude old world charm, it’s in drastic need of some TLC, some redecoration wouldn’t go amiss. The plastic flower displays, inside and out really say it all.

I use to love going to the Original Maids of honour for breakfast. The quality of food was always top notch. However I have not been in a while but when I took my partner there for his birthday breakfast, I couldn't be more disappointed. The poached egg was over done, the sausage was low quality, they no longer provide hash browns and the overall taste was just a let down. For 2 breakfast we paid over £40 and expected better. The only bright side was the service was still good.

stayed at the maids guest room for three nights,so have chance to have meal at their restaurant.on the first day,after checked in,i had afternoon tea here,very good experience, cakes,sandwiches all were delicious,scones is my favourite,their scones were yummy,i ordered English breakfast tea,good taste.besides,i ordered egg tart too,it is their famous dessert.tart not too sweet,and melted into your mouth,it is a must try! the next day morning,i had full English breakfast,i had black pudding add ons, ordered egg tart again.very satisfied with the breakfast, portion big and delicious.it is the first time i had English breakfast, love it! on the second day and third day morning,i had breakfast here too.ordered vegan english breakfast and Benedict eggs.the vegan English breakfast is great,unbelievable! they have veggies sausages! staffs all friendly and attentive,very nice.the decor here is beautiful, English style, elegant! i took quite a lot pics here.on the last day i bought a chocolate bar as souvenir. besides breakfast, they offer lunch too, but found no time to have lunch here,maybe next time if come again,will give it a try.highly recommended!

Esperienza assolutamente da fare. Il tè all'inglese completo di tutto. Dal salato al dolce in una tipica location, salottino inglese. Ottimi i sapori, molto buona la chicken pie e molto gentile educato e simpatico il ragazzo al tavolo. Insomma ottimo..nella pace e nella tranquillità fuori la Londra caotica e frenetica !

I've driven past The Maids of Honour endless times for probably 35 plus years , always wanted to go yet never did. Finally visited today. A step back in time , big glass cabinets with old fashioned cakes greeted you , swirly patterned carpets, plain old wooden tables , china figurines , chintz curtains, blue Spode Italian china. Had High Tea ( at lunchtime ). Sandwiches ( cucumber/ham/cheese/salmon/egg mayo ) were super soft, and just plain yummy. Bit like your mum makes you for school lunch. Lovely little scones, also a choice of cake from the cabinet. We chose The Maids, a kind of baked custard tart. As I left mid afternoon spotted a delicious squishy black forest cake, will have that next time. There was a big kitchen in the back , am sure all made in house. Also saw others having a nice looking traditional roast lunch What also made it were the super attentive and charming staff , all characters in their own right. Ladies , you were all a delight, hospitality is a tough industry but you just made the place with your warm customer service skills. I love people spotting , I work with the public myself. Same job, different environment Restaurant was full of an interesting mixture ( to me ) of guests. Can't even put my finger on why I had such a fabulous time, guess it felt so different from all the generic chains everywhere. Shall return, places like this deserve more recognition. Wished I lived closer, I'd be a regular. 5 ⭐️ , wonderful.

It’s been quite a while since we visited but I was pleased that we could book ahead now and even more pleased that nothing has changed… We had the high tea- sandwiches, scones and a maid of honour served with tea. It’s a quintessentially English experience- the carpeted floor, the frilly curtains and the fringed lampshades, together with the service of the goodies on tiered stands. The sandwiches were delicious, the scones the lightest I’ve tasted and the maid of honour…well… that’s something else! A lovely lady served us, brought us some more cream and jam, and took our photographs. We bought our friends a box of maids when we left so that they could sample a little bit of Newens. If we lived nearer we’d be in there every week. As we don’t it’ll have to remain a lovely indulgence, and we’ll look forward to our next visit.

My wife has always fancied a visit, and as she works over at Kew Gardens, and only had time for a lunch break today (on her birthday ... and she loves afternoon tea), it was a genius idea of mine to treat her to The Original Maids Of Honour High Tea. I booked a 12:30 table for 2, and was pleased to be by a window, and appreciated the old swing music as my wife is a fan. The food was delightful, I was promised a freshly made chocolate éclair, which was melt in the mouth (how do they do that?) and the plain scone was also a stand-out for me. My surprise came when Stevie Wonder's Happy Birthday came on, and I whiplashed my head around to my wife to say "What a coincidence, it is your birthday" before a slow realisation dawned on me, like Joey from Friends, and I realised that the lovely team was arriving with a lit candle in her dessert especially for her. We will be back soon.

Visited in December and managed a quick tea and cake before going to Kew Xmas lights, which was ok, so decided to go back for a lunch . Very disappointing, 2 roasts were plates very hot and veg dried out( microwaved??) , limited choice of cakes , surprising for a lunchtime ….. bottomless tea ? You have to ask for a refill, and based on strength of 2nd pot, just put hot water in original pot but no new tea leaves …..seemed one girl serving most of tables, working hard so no criticism of her ….. better places to spend £30 per head

We stayed in the rooms here, the rooms were lovely and comfortable breakfast was a good variety of options and very tasty and service was excellent would definitely recommend 😊

Terrible food - it was stale and heated over. We were a party of 5 and some had travelled from very far - but we were so dissappointed - all the items were very poor quality. Very sorry to see an old pub go ddown like that. The service was poor because there werent enough people - the minimum charge of 20 pounds wasnt justifiable for the poor quality of food and service.

I was treated to a special Mother's Day tea by my family. There was a complimentary drink included so we had kir. The portions were large and the tea shop gave us a box to take uneaten food home. We had sandwiches, scones and cake plus sausage roll, quiche and meat or fish pie. All was very high quality and made on the premises. We especially enjoyed the sausage roll and pie. A real treat and thoroughly recommended. I will have to hint to my family that I would like to go again next year.

Do not go! Awful place! We treated very badly & after waiting to be seated at a dirty table, and were told to move our chair in as we were in the way, and then when we finally came to order were told we couldn’t sit where she sat us. In the end we left. It was humiliating and what felt like a purposely bad service. Ruined our family time.

I couldn’t tell you what the food is like as I waited for over ten minutes to continually be ignored so left with nothing. Shame.

On February 29th we went to Newens, our favourite tea shop in Kew. The wonderful, friendly Nevinha, manager there, welcomed us with her glorious smile! We have gone there for so many years and the scones, pies, quiches, and cakes never fail to delight! Although the shop was busy, the three waitresses were brilliant serving everyone with traditional English teas. Looking forward to our next visit!

Delicious high tea. ARTIFICIAL flowers in tearoom opposite Kew gardens is unacceptable. Most disappointing. Not a fresh flower or plant in sight.

The Maid of Honour pastry and Sausage Roll we ordered both came very hot straight out of a microwave so the puff pastries were soggy. This is a culinary sin sadly indicative of untrained kitchen staff and/or poor management.

A great place for afternoon tea after a visit to Kew Gardens. The staff are so friendly and the high tea and savoury high tea are such good value. A nice selection of sandwiches, delicious quiche and lovely light scones. The high tea includes one of the cakes or pastries from the shop. There are loads to choose from and the portions are very generous. Can't wait to go back!

Absolutely loved their pecan tart and my friend had the chocolate cake which she made me try and it was so tasty and moist. Freshly baked! The staff were very friendly even though they'd just had a big hendo party and were understaffed. Loved the British atmosphere/decoration. I bought a few tarts to take home for the next day and they were still crusty and delicious. I will go back and try their savoury pies which were very tempting. Their afternoon teas look awesome. I've read a few bad reviews but my own experience was great and I'll visit again.

We ordered the Special Taster tea and were not disappointed. There is certainly enough tasty food to satisfy you. It was somewhat busy on a Friday at 1:00pm but service was still quite good. The leek and cheddar pie was excellent! I was quite happy that the almond orange cake was not too sweet.

I always drive past and wanted to stop due to being a lovely historic building. Today I was in the area and finally did, and I am so glad I did. Marcia and the staff are really lovely and accommodating. Lovely coffee, pastries and cakes.

Came in on a very wet day for a light snack, some drinks and a cake. Nice friendly atmosphere, the restaurant was warm and cosy and pretty full for early January. Lovely staff, and we were well looked after by Nevinha and the rest of...

Apparently I use to come here as a toddler with my parents and so looked it up for whilst visiting Kew Gardens with my kids 40 years later. Lovely, old school place but menu, food and service was pretty average! Be careful - they have...

I was treated to Afternoon tea at Maids of Honour on Friday 17th. The service was fantastic despite the apologies that they were short staffed and full. We both had the Special Taster Set Tea and neither of us could finish it! The pastry on...

We visited for the afternoon tea (high tea) with set menu. It was a dismal experience. Service is so bad that you can tell they are not even trying (i had to laugh when i saw they had added discretionary service charge on the bill...

We pre booked an Afternoon Tea for Mothers Day. There was no parking anywhere outside, I had to drop my elderly Mum off and go and try to park (15 mins away!) but it’s Kew. I expected it to be busy but the place was...

Visited here for a drink - we felt inside was not pleasant but one member of staff said we could sit outside. A person in white shirt and trousers appeared and gave us quite a long speech about how we wouldn't normally be allowed to...

Un superbe endroit très original et « dans son jus » : un vrai afternoon tea complet et un service très agréable. Nous y revenons à chaque fois.

A lovely place for delicious lunches and exquisite pastries. The staff is busy, efficient, yet still welcoming and friendly. Highly recommended!

The place has a real cold energy unless you are deemed “worthy” of their service. Came here on many good recommendations but the waitresses eye rolling as soon as we stepped in said everything. Don’t come here if you are under 30, they will treat...

Wir sind als Fremde gekommen, und als Freunde gegangen! Wer eine traditionelle britische Gastronomie und herzliche Gastfreundschaft erleben möchte, sollte unbedingt "The Original Maids of Honour" besuchen. Köstliche Speisen, herzlicher Service und ein unvergleichliches Ambiente! Beste Scones, und auf jeden Fall sollte man " Maids...

Met up with family, the staff were amazing and couldn’t do enough for us food delicious especially the steak pie! Will definitely be back.

Visited Maids of Honour after a long day in the gardens, such a lovely experience! We had the special set taster tea for 2 which was stunning, so much choice but settled on kir royales, salmon & spinach and mushroom quiches, salmon and chicken pies,...

I’ve always loved this restaurant as the food is fabulous, but today the service was appalling. From being ignored whilst waiting to be seated to waiting 30 mins to receive our orders and drinks. No waiter came to see us once we were served and...

Pour les amoureux d'Agatha Christie et des breakfasts anglais, l'endroit est parfait. De la décoration à la moquette, rien ne manque. C'est génialement british, sur le chemin du jardin botanique.

Ordered the steak pie hot, it came cold and made me feel sick. Couldn’t offer me any veg only stale cold roast potatoes. Pure rubbish !

On arrival, the tables were stacked up with dirty dishes, there was food on the floor, and the outside area stank with full up ash trays. The tea took 35 minutes to arrive, and when it did, there was an oil slick on my tea....

Been a while since our last visit. We had the pawn cocktail & roast and the quality was poor. Staff very polite and helpful The fabric in the toilets floors / walls need a good clean. Doubt if we visit again

We stayed in the Maids Guest Room for two nights and had food in the Original Maids of Honour throughout our stay. It was such a great experience all around. The place was gorgeous and the staff, especially Nevi, were nothing short of lovely! I...

Seven of us visited this delightful restaurant for afternoon tea after visiting Kew Gardens. We were greeted with a warm welcome from the lady taking our orders. Our drinks arrived promptly and we made our choices from the patisseries and quiches available. The tea stands...

We came for coffee and a pastry. A small pot of coffee for 2 (just over 1 cup each) , two small Maids of Honour pastries and one bottle of lemonade came to £18 when eating in. The quality of the cakes is excellent but...

Just had the most amazing experience! I have been a fan of this gorgeous tea room for over 30 years and was so excited to hear they were posting out their delicacies that I ordered some cakes to be delivered that day. Silly me though,...

I visited with friends for High Tea. We'd prebooked and the shop was reasonably busy but not full. Staff were lovely but it was understaffed and very slow service. There seemed to be one waitress working. Food nice, but not amazing, generous portions. Nice building...

Real Time Capsule as good as it was forty years ago, great place for English Tea! It's all about the period ambiance which takes you back in time.

It slightly pains me to write this review as I have always highly rated Newens. Let me first say this was an on line order we collected and their meat pies are still amazing but it’s the pastries that have fallen far below their usual...

Superb savoury high tea for five of us, an early 80th birthday celebration. We all thought the food was excellent, the home-made quiche and pasties were superb, and we loved the selection of sandwiches and delicious scones. Teas, coffee and hot chocolate were all top...

Un sitio clásico en el que te sirven un té exquisito con unos scones buenísimos. La vajilla es preciosa, pero...

The food options are incredibly delicious and most of them are made with traditional recipes. You can really taste the English patisserie. Do not forget to try the Maids of Honour Tart!! The employees are very kind, specially Nevinha, and the attendance is 100%! It...

Fantastic food, fantastic atmosphere and lovely staff . A must if you love tea and paistries, pies, cake and cream tea!

This place is a bit of a tourist trap. I mean, the building is quaint, nice, has some history, and there is a chap front of house who is quite pleasant. However, there is a lady working here, who whilst taking our order was impatient...

Good food. Attentive and friendly service despite it being very busy. Loved the decor, it looked like my grandma‘a living room.

I just love this place. The food is amazingly good and their staff is polite and helpful. Nevinha is the lady who was responsible for our table and I must say that she organized the orders in such a way that we have tried a...

This was my favourite spot for a bite when I lived in Kew some years ago, and although I have moved from the neighbourhood, every time I visit kew gardens , I have to stop by for a slice of quiche or pie , which...

I visited the Maids of Honour Kew after a tour of Kew Gardens. I had an excellent lunch consisting of home cooked roast chicken with fresh vegetables and a delicious mixed fruit tart. The experience was enhanced by the presence of the star of the...

Afternoon tea or High tea - whatever you care to call it IT WAS FAB Our daughter recommended this and we were delighted to see she booked a table for us. We had 3 savoury high teas and a high tea, and everything was lovely....

‘Maids’ is my go to place! As a customer of many years it’s like a portal into a gentler world. I was there on Wednesday and was attended to by the very Lovely Lady from Brazil, she was as warm & welcoming as ever and...

I had a fantastic breakfast with friends on Thursday 16th March 2023 before our visit to Kew Gardens and in on our way out we went there again for afternoon tea. I was received by a welcoming waitress who was very attentive, friendly and polite....

My sister & her husband were visiting from out of country and we decided to go here as I had previously passed by and found it cute. We arrived at 11.15AM and sat down to order from the breakfast menu (which was advertised to be...

I came here on Wednesday to visit for my mums birthday (so as you can imagine there was quite a few of us) The waitress there couldn’t have been more lovely, she had the biggest smile and was so helpful. It was really busy and...

This is possibly the worst champagne afternoon tea I’ve ever had. £40. Limited sandwiches (menu specifies ONLY five quarters per person). The tea didn’t arrive until we had nearly finished and only then once we’d asked for it several times. Wrong cake was delivered and...

Thoroughly enjoyed the wonderfully traditional and characterful ambience, with friendly and attentive staff, who helped me to feel warmly welcomed in what is an unfamiliar city. The pie was absolutely delicious, and if I ever find myself in the area again, will definitely stop by...

This might seem a little quirky when you first venture inside but don't be discouraged. It does a very good job of traditional English dishes, which is increasing becoming a rare thing. Very convenient to Kew Gardens and we have used this twice in last...

Another splendid experience at The Maids of Honour, which is my go-to place when visiting Kew. I met up with a friend yesterday for a festive lunch: delicious turkey and home-made Christmas pudding with good coffee. Best of all though was the warm and atttentive...

We have been there and very polite staff for warm welcoming and delicious cake and suggested Nepal Tea is amazing. We had a blat time for my dughter birthdat celebration as a family. I cant wait for going there nect year celebration.

We walked in an were greeted by an annoyed member of staff. We were told to sit in the corner as we only wanted coffee and a cake. When we stood up to look at the available cakes we were told to sit down. Non...

I took my husband for a birthday lunch which he very much enjoyed, made even more special by the excellent service from Nevinha. As a local I use the restaurant often for my visitors or pop in for the popular pies /quiches. Nevinha with her...

We haven't been here for ages. We came in for a pot of coffee and cake. We shared a chocolate eclair and a maid of honour. The quality of the cakes is excellent although they are not cheap. Their filter coffee is good and strong....

I’ve been here a couple times and both times I was greeted by Nevi with a warm smile. I’d run by the restaurant multiple times upon moving to the area and had been meaning to visit. The exterior is so charming and has clearly been...

We stopped first thing in the morning before visiting Kew Gardens, and we were delightfully surprised by the meal. The restaurant is small and quaint, and had a real personal feel to it. The breakfast was wonderful. I order the full English breakfast, and it...

I am local to the area and always bring friends and family here to enjoy lovely food and drinks. On 25th July, I took a friend who was visiting from Buenos Aires. Though he had been to London many times, he was visiting Kew Gardens...

After over 30 years as a local always busy passed the Maids as too touristy. Took the teen today! Brilliant service despite being busy and v. Hot. Good old fashioned pastries and drinks. Good value. And those buttery Maids of Honour pastries are addictive (and...

Had the passion fruit cheesecake which was divine washed down by a glass of lukewarm overpriced champagne which we had to wait ages for as service was a joke. Barely any menu items due to a fridge or freezer breaking down - no mention on...

We were visiting Kew Gardens and decided to pop in (on recommendation) for lunch beforehand. What a beautiful restaurant - exactly what we hoped for. The food was amazing - we both had the 2 course lunch meal. The service was beyond friendly and the...

We came here for lunch and tea before going to Kew Gardens. Great food and pastry, especially the egg tarts and scone! Lovely atmosphere and amazing service. Would definitely come back again!

I had a great experience here. I went by myself and as a young woman that can be kind of nerve-racking. But the staff and the environment were so welcoming and lovely. The waitress, Nelly (Brazilian woman) was so kind and gave me great customer...

I went for tea with my daughter and it was GREAT. I knew what I was looking for - a quintessential English Tea and that is what we got. Sandwiches and Scones and Jam and Clotted Cream plus an Eclair all served by Mark and...

Upon our arrival we were met with a very rude man who i imagine was the owner. He was not welcoming at all! Seemed very displeased and almost annoyed that we had two little ones with us. When asked for a seat he placed us...

Horrible horrible owner. Apparently “he doesn’t like children”. We were treated awfully. Cheek to ask for service charge which we refused to pay. Never going back there. I do not recommend. If I could give them zero stars, I would!

My friends was very keen to visit and kindly treated me and a friend to morning tea. We arrived mid morning to a near empty café. Our friend had pre-booked a tea online with help of another friend. On arrival she was curtly informed that...

We came for a quick snack in the mid-afternoon, after the lunch rush. We were quickly seated and had a look at the very extensive menu. It was not entirely clear whether we were supposed to order at the counter or whether a waitress would...

Sad to say, room was freezing, because the front door was propped open!!?? Fire was lit, but dampened by ladies sitting right in front of it.

We ordered the large salmon pie and also the cheese and leek quiche. Both were delicious!The salmon pie is a great size. It lasts a few days and is lovely served both hot and cold.We can't wait to try the meat pies and also the roasted vegetable tart. We will definitely be ordering again soon!

Firstly, this quaint tea room has Covid measures in place and you need to book a table.A wonderfully looking tea room just a stones throw from the lovely Kew Gardens.Very attentive, polite staff and very quaint decor.The menu is extensive and well worth the cost.We will look forward to visiting here again.

We had intended for some while to visit this restaurant; we were intrigued having had a 'Maids of Honour tart', using a recipe that goes back to Tudor times, at the restaurant in Hampton Court.. We have finally made it and were not disappointed. This is a lovely place with a cosy atmosphere, social distancing notwithstanding. On a cold autumn day the log fire was welcome.The fare here is traditional. I started with a good soup, cream of vegetable, then had one of the 'hot pie dinners'. This was about as good as a chicken pie gets. Not a small pot with a few spoonfuls of stew and a puff pastry top thrown on. No, this was a proper pie, a generous slice that was delicious, accompanied by roast potatoes and other vegetables. The chef clearly takes pride in what he does. The waiting staff were charming.I naturally finished with a 'Maids of Honour tart'. A relaxing and enjoyable lunch.

Had afternoon tea in this superb restaurant in Kew very pleasant atmosphere although little chilly cakes and Pastries excellent range although pricy but on the tourist trail so to be expected service good

After not being allowed in the orangery for a coffee as i was on my own....i retreated to this delightful cosy cafe and am so glad i did....lovely find....

A wonderful institution that has kept customers happy throughout lockdown. Delivering to elderly customers in the area when they can. Putting themselves out to help with online grocery orders as well as takeout food from the shop. It has it's quirks which won't suit some but it is a firm favourite with locals. Maids has certainly done a great job accommodating customer requests during lockdown.

The fabulous good and friendly service are drastically let down by the dismal decor.We've been coming here for years and a lick of paint at the very least is well overdue.And what's with the WC dominating the main dining area? So off-putting when you're eating. At least screen it off.As for the 'function room' at the back... drab grey tablecloths, no heating or cheerful features on the walls or flowers on the tables to liven it up. We usually come here for the ambiance but the dismal decor and chilly atmosphere let down the fine food and service.

We booked in lockdown in June to pick up individual Kew Picnic Hampers to celebrate our daughter's engagement in a socially distanced way - Rachael and her fiance are both doctors and we had to stay 2mts apart but still keen to celebrate. Kimberley was wonderful and arranged a stunning hamper and we are so sorry this review is so late - both my husband and myself thought the other had posted it. From the champagne glasses and cutlery provided to give a touch of class to our outdoor celebration to the simply delicious food provided, we thought the Hampers were excellent and it was not possible to eat it all at one sitting. We will certainly buy them again next time we want a truly special outdoor meal. Many thanks to all at Newens.

I have been past this restaurant many times over the years and all ways wondered what it was like, as I had a day of I decided to take my wife and mother for lunch. The food was absolutely gorgeous we all had different homemade pies followed by the most amazing dessert . The bill was a bit pricey but you dint mind when the food was so good. Also ideal for lunch before going and having a walk around Kew Gardens . Will definitely recommend

Absolutely love this place. No frills and lovely little homey cafe. Serving fantastic scones, pastry and my pies!!! If you want a delicious afternoon tea for a decent price this is definitely the place to visit.

Treated to afternoon tea with family last weekend. Current regulations all closely followed and service excellent. We chose the standard afternoon tea but there was lots to choose from. The Maid of honour tarts were very fresh and really good. And so were the scones and mixed fruit tart. All absolutely yummy and matched by the personal friendly service.

I had today enjoyed a delicious meal at Newens The Original Maids of Honour under the Eat in to help out scheme. If you are looking for a place to have excellent food, freshly cooked and a brilliant customer service. Do not hesitate to visit The Maids of Honour in Kew.It’s a very busy place with customers from all over the world who visit Kew Gardens. Booking is recommended. The delicious food is prepared by a dedicated chef who cooks from scratch using the freshest ingredients. The staff are all very welcoming. Special mention should go to Nevinha who is always welcoming and friendly. I have friends who visited the Maids of Honour before and mentioned to me how nice Nevinha was to all of them. She’s the best personI will definitely come back to the Maids of Honour. I would like to thank The Maids of Honour for all the team effort in providing excellent staff and food. This is a place which you always will want to come back. If you are visiting Kew Gardens please do not miss one of the best places in the area. I highly recommend this place. Being served by Nevinha makes the dining experience even more enjoyable.

COVID-19:Maids of Honour was well organised. Excellent queuing system, staff are wearing protective PPE and tables are cleaned as soon as become available. Sufficient spacing for take away orders and sit in. Good social distancing between tables and there is also a lovely outside sitting area too. It accepts contactless as well as cash. Food:Love the pies!! Steak pie is a must and you won't find it better elsewhere. Eclair is lovely and don't forward to order the Cheese Straws to take home (good snack to have on your way home)Location:Easy to find, on the main road near Kew Garden. Just google it!Staff:Very professional, very nice and polite even under the current environment. Excellent services all roundHighly recommended and I will visit again!!!

Absolutely delicious afternoon tea! Try the lemon shortbread and mint tea! The delivery service of essential items to vulnerable local residents during lock down has been so helpful. The staff have gone out of their way to help local residents for no extra charge.

I visited yesterday, and I’m so sad to report that Newens is no longer the wonderful institution it once was. I was a regular here for over twenty five years, but I haven’t visited in maybe the last 7?, certainly not since it was sold outside of the family. I had been so encouraged to hear the new owners were keeping everything the same, but that’s not always a good thing - it’s looking TIRED. The carpet must but the same one that was there when I was a teenager. The walls were literally half painted, everything looked worn out. The cake counters were half empty at 3pm on a Saturday afternoon and I had to ask for each item I wanted (do you have any steak pie? Oh yes, it’s out the back. Do you have any maids of honour? Oh yes, it’s out the back. Do you have any sausage rolls? Oh yes, they’re out the back) Honestly! There were only a few people eating, no one waiting in the shop, get on and fill the cupboards! The tacky printed garish posters for smoothies and milkshakes looked very out of place. I’m sorry to say it’s unlikely I’ll visit again. I’m gutted, it’s such a shame, very sad times indeed.

Very characterful place with amazing cakes , I loved it . The atmosphere was nice and a lady very welcoming .

As a frequent visitor to Newens Maids of Honour it has been missed through these gloomy weeks. It was wonderful to return today to have a delicious lunch in a very safe Covid environment. The staff all with visors. Everything brought to the table on trays so they are not over-handling items. Felt very secure to eat there and of course the meal itself never disappoints. Well done to all the hard working staff.

Just had the most amazing High tea here after a lovely visit to Kew Gardens. The service was second to none. Our waitress looked after us so well, nothing was a problem. We were supplied with copious amounts of tea and maids of Honours. The sandwiches and scones were delicious also. I truly recommend this place and can’t wait for the next time I can go here. Thank you for making a lovely afternoon out extra special.

Very good news! I have just sat inside 'newens' for the first time since lockdown...it was so lovely to be able to go inside this wonderful tea room again.its the simple things in life that gives us so much pleasure! I had roast chicken for lunch followed by a heavenly passion fruit cheesecake! Absolutely scrummy!Wonderful service and they are doing everything possible to keep us all safe. I felt relaxed and can thoroughly recommend it to all!Welcome back newens!