Newcastle International Airport (NCL) in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Straight off the plane, through immigration and cases were there. Taxi outside and away home.

Not a great experience at Newcastle Airport. Arrived at the requisite time to check in but nothing on monitors about check in for a Eurowings flight. A Kind TUI rep tipped us off. The 3 check in desks said Antalya (not our destination). 40 minutes later when we just got to the desk, they finally changed to Eurowings. Total chaos. Many people were wandering around confused. Not a great service. The only positive was security. They were super slick

Pickup and dropoff fees are excessive. The rest of the airport is okay

My local airport has taken a nosedive in customer service. Continual delays in arrivals and departures. I have not had a flight on time in 2 years. Finally, they have renewed the outbound security control area, but there's still this dance up and down stairs on arrivals. I would not use this airport if I had an alternative, at the moment.

It id a awasome airport good for spotting thr planes

Yeah it's an airport 🛫 🛬 and it's alright but if you look at the other reviews winging about it's bad it not that bad plus it depends who you fly with aswell and security isn't that bad you get through quickly and Yeah airport prices what do you expect other review leaver's

Great Airport. Fast and efficient from arriving to departure lounge.

One of the best, most efficient, effective, well organized and passengers friendly airport...👌👍🏻

I personally don't understand why the place has terrible reviews. The staff were professional. The security check was speedy given the new machines (don't need to take anything out, and even the extra shoe check machine works with your shoes on!). There's plenty of places to eat and wait, and the café I got a drink from was happy to refill my water bottle for free.

Airport very clean, screens above check in desk not working properly so difficult to locate the one we needed. Only one person doing check in initially, desk opened late so slow getting through. Eventually 3 more people to turned up.

I was shocked by the modesty of the VIP lounge at the airport, especially since there is no privacy for women, as the men’s and women’s bathrooms are shared

Everything ran so smoothly, a few seats in the departure lounge would be good

Loving the new technology, it makes it easier and faster to go through checking and security. More seating areas is required, also if they could reduce the amount they charge for packing then it will be 5 star.

Great airport so easy to navigate very busy today

Only went to pick up some friends had take a van because they had bikes and luggage. Did some prior research on the website and there's a pickup car park for minibuses and vans , no sigh posts for said carpark . No stopping on roadside all red lines, bit of a disaster really.

This Airport and its management are rubbish. My wife went to garage (next to the airport) to buy hot beverages at Greggs and some other items at shell garage with her son. The next few days later, she receives a fine of £60. They forget when they were at their low during covid. This Airport sucks.

If you like piss poor pedestrian access to long stay car parks (No footpath , poor lighting and barriers to limbo under) then you will love this Airport. Newcastle Airport Authorities sort your act out and get rid of your association with UK Parking Patrol Office . I paid my fine (£60 for parking somewhere to load my car for 20 seconds instead of negotiating the assault course just mentioned) clearly on my banks statements but these Scammers are after another £170 quid via another company bwlegal. You have been warned sticking to Manchester Airport from now on !!!!.

Poor facilities, stupidly expensive parking. Literally rip you off at every opportunity

This is the most dysfunctional airport I've ever been to. No seating. Excessive wait times. Extremely rude people in baggage check who act passive aggressive if you ask them a question. Waited 2.5 hours just to check our bags. That's 30 minutes after we were told to get here. They set the airport up to sell perfume and other fast fashion trash. You have to walk through a giant series of stores to get to the boarding area. This airport was definitely set up for sales, not passenger transport. Everyone has to sit in the floors bc seating is mostly in the restaurants or not available. Plus you only know your gate 30 minutes before the flight. Hands down worst airport I've been in, ever. No water fountains anywhere, so bring money for water.

This airport was miserable. They won't let you check in til 2 hours before your flight even though BA tells us to be 2.5-3 hours early. We were meant to check in at desks 20-22, the lady at desk 20, sitting under a BA screen, quite rudely told us she doesn't work for that airline and we'll just have to wait. Checking online, it also says desk 20 is for BA flights. There's nowhere to sit anywhere in this airport. You need to wait an hour to check in? You can sit on the floor. Once you're through security you have to walk through a giant store full of nasty perfumes, I hope you don't have an allergy. Then you get in the airport and it's not easy to find where the gates are - but who cares because your gate isn't posted for an hour. Instead of places to sit throughout the airport, there are stores. You want to sit? You better pay £20 for a coke and ham sandwich. There are no drinking fountains, way too few toilets. This airport sucks. I'll be glad to never come through here again.

Could do with more quiet seating areas while waiting for boarding gates to open, please.

Slowest service ever. From check in to security to baggage claim. Staff seem lost and confused

Always a great place to go to always clean and tidy and usually quick and fast times and a great selection of shops and stores inside the place while you wait

Small but clear airport. Security moves quite quickly here

Great little airport, fab taxi service, very enjoyable.

A pretty small airport but I seems to be well organized and the ways between the stations are quite small, that’s very lovely. Was a really good experience there!

I flew yesterday and I was happily surprised to see that they had the new scanners, the ones allowing to scan your hand luggage without taking out your laptops/ electronic devices. I gave 4 stars and not 5 because you could see that the staff was still learning how to use them efficiently and also because around the airport there are some works going on making accessing the departure area a bit long. Plus, it took a while to go through the scanners as there may be some technical issues going on at the time I was there. However a very good investment and they are working on improving the airport. So a future easier navigation for passengers.

Like all airports expensive parking especially if picking up as costs sky rocket when delays occur

never again, paid £40 and had to pay an extra £2 or £3 for alcoholic drinks, the only free drink was lager or pop

New system redirecting families with children under 10 to a separate queue basically means whole aircraft of people is checked before any of the families. No access to toilets for kids - explained kids cannot use automatic gates hence separate q but this change basically means we had to wait 40mins to go through passport check. Horrible experience - and unfortunately no one cares.

Staff were great very economical A great bunch of lads

Lovely Airport .Everything you need

It's great. Always clean, staff really friendly. Have put the parking tariffs as at August 2024 below.

Had a problem with the carpark barrier but quickly sorted out by friendly and effiicient man on the other end of the 'call for help' buzzer

Clean tidy. Staff pleasant and friendly. Expensive for everything. Sometimes it pays to take your own food. Lot places didn't open straight away and some didn't open, staff shortages. Quick and easy to get your luggage through and pretty quick going through passport control and straight on to plane, no problems on this visit. Happy to return.

Newcastle International Airport is a regional airport that serves the North East of England. It offers a range of domestic and international flights, as well as amenities such as shops, restaurants, lounges, and parking. However, the airport also has some drawbacks that may affect the travellers' experience. Some of the positive aspects of the airport are: - It is clean and well presented, with good signage and terminal seating. - The check-in process is straightforward and relatively easy, despite the number of people. - The airport staff are generally friendly and helpful, especially in the security area. - The airport has a good location, with easy access to public transport and nearby attractions. Some of the negative aspects of the airport are: - The airport is overcrowded and noisy, with not enough seating before and after check-in. - The airport is expensive, especially for parking and food and beverages. - The airport has poor baggage handling, with long delays and lost luggage. - The airport has rude and impatient staff, especially in the automated passport control section. Overall, Newcastle International Airport is a reasonable regional airport, but it could improve its service and facilities to provide a better experience for the travellers. I would rate it 4 out of 5. ⭐⭐

Expensive bars and food outlets, very organised for departures, very poor at arrivals not enough self scan desks and if more than one plane comes in at same time it’s a nightmare .

Super quick boarding and flight out to Belfast no issues awesome technology..

Seamless transit through the airport today. Met by welcoming staff operating the premium meet and greet parking service, easy transit through Jet2 check in, followed by 10mins passing through security. Well done to all staff on a very busy morning at the airport

Could be more disabled friendly, especially inbounds.

It is a credit to newcastle off to Spain this morning. Check in simple ,security a breeze staff were superb good attitude a bit fun with them too considering it was 4 am well done guy a credit to us geordies

Check in and security this visit was so much faster. Security has been upgraded and the system seems to be so much better. Noticed improvements and changes in other areas of the airport too since my last visit last December.

Very busy ,and easy check in and out all mod con screening now you leave everything in your bag ,no taking out liquids or phones

Newcastle airport is a small but good enough for the number of passengers. The revamped security check machines and lounge have improved the experience much better than few years back. Short walk to the car park or the car hire garage and you are set to go. Good and practical connection to the metro system.

Lost its small and friendly atmosphere. Newcastle Airport was quick and easy up until this year. Security being the main area the airport has fell. Since introducing the new scanners it takes 3x as long to clear. The staff get easily confused and frustrated rubbing off on the vibe of the airport. Long waits for bag searches under 100ml items and putting shoes through the scanners then expecting people to put them back on instantly. Overall certain parts of the airport have taken a step back including cleanliness of the toilets, bars and restaurants. I also witnessed the Swissport ground crew throw multiple cases off the carts as they rounded corners due to not securing the sides.

I came back from two long flights and came home to find my suitcase badly damaged and this has made me had to spend even more money on a brand new suitcase when my original could have been looked after 🤬

We used the tui check in and I must admit it was so easy using the scales and printing your ticket out for your case, the security upstairs are quick, efficient and are really clear on how they need passengers to follow their instructions 👍 of course we all love the duty free and as a smoker I did take time out for a cheeky puff before I flew.

Extremely unfriendly security staff, put you thru 10 different checks with no explanation. Shouting about failed shoe tests and treating you like a criminal for taking a holiday. Rude, egotistical, confrontational jobsworths. Rubbish choice of restaurants and facilities. And it's FIFTEEN POUNDS AN HOUR to wait in the car park to pick someone up.

Beautiful and not rowdy. Clean environment with kind staff.

Great airport. Hassle free, quick and friendly and helpful staff.

Had to wait over an hour for a disabled passenger as assistants was not available. This puts up the parking charge on the pickup and drop off.

Unfortunately there is no free drop off or pick up here. So only 3 stars.

Very easy experience at the airport. Security clearance was very quick and found the terminal to be very clean and tidy. The only thing that would make it better would be to bring back the viewing platform to see the aircraft.

Came in with high expectations, as most smaller airports are generally nicer. Unfortunately, there was a catalogue of problems that together made for a bad experience. - security was poorly managed, with a high number of bags being checked despite CT scanning, and a long queue waiting for additional bag checks due to poor prioritisation of staffing - there is not a single water fountain in the terminal on either side of security, and I had to ask someone at one of the shops in the departure lounge to kindly fill my bottles - toilets were quite unclean, particularly the floor - the very large Boots does not have an on-call pharmacist, which was not helpful when my partner needed antiemetics and could not get them The airport is only redeemed by its friendly staff and being relatively well-connected by the Metro.

A very efficient airport which is well signposted. Got through security very fast and baggage reclaim etc was very quick when arriving back. There are plenty of shops and eating places to keep you occupied.

As Always great experience before our holiday

Great airport. Clean, efficient and well priced parking.

New security check in is must faster, shame the government have reintroduced 100ml limits though for liquids.

Arrivals. Very few flights in. For a change Border force had officers at passport check desks and as there are so few electronic passport machines they actually manually checked some passengers to avoid queues. They seriously need to have more machines I'm sure the name is Newcastle International Airport that suggests great service on arrival note just in departures.

Nothing good about getting stressed out at airports. Luckily wasn't me on a flight. LOL Helping a relative with his assisted traveling due to mobility. Advice. Check in first. Make sure any walkers your taking are tagged at check in. Then go to Assisted travel lounge opposite Starbucks. To the right of entrance door.

I needed special assistance at this airport and the people dealing with this were excellent at their job and very courteous and helpful.

No problems from check in to aeroplane. Book a lounge to save money 3 G N T a pint and two plates of food plus snacks. £45

Small but no nonsense and will use again...Heathrow could learn .

What is the point of having a pa system when 1 you can't understand what's been said 2 leaving the music on at the same time 3 nowhere on your Web site does it say compaints which is why you don't know what's really happening in your airport. ( sorry in you toilets it has 3 little buttons to say how good your toilets are

Friendly police checking passports, 2 years running. Clean, but getting from plane to luggage reclaim is a nightmare. Downstairs and upstairs, not great if you have any health problems. Update to leaving Newcastle 2024. They now have a new system where you do not have to take things out of your luggage, liquids, lap-tops, etc. Unfortunately, the system seems to pick out too many suut cases. With us, it was to check my mini shaving foam and the second piece of luggage to check out a tablet. Overall, it is a slower process.

£4 for drop-off is ridiculously expensive.

We had to wait for an hour for our luggage to arrive. The belt was broken. Absolutely embarrassing for an airport to operate like this.

Nice small airport. Getting there by the metro is very simple and quick. Aspire lounge is great.

Very busy, New security machines a big plus as are body scanners, people still confused what to leave in bags though. All round a good experience

Usually speedy security let down by one of the new scanners was out of use/order.

It is a small airport but very well organized and very clean. It is very interesting that when you arrive there is no escalator.

First time picking up family at International Arrivals, not impressed at all with the greeting area, not very organised, people waiting for passengers arriving just, milling and causing congestion with passengers going to check in, coming through the main door, needs a rethink?

Chaotic queuing for passport control, over an hour from stepping off the flight to collecting luggage.

Absolute disgrace waiting for passengers after exiting plane, queue for passport control up the stairs and escalators, so un organised...all a ploy for extra car park payments probably!!

Busy Airport, can be loud as there seems to plenty stag and hen trips from here. Long wait in bus on return from aircraft and lots of stairs for people with walking difficulties as escalator turned off. Another holiday out of Newcastle Airport, this time everything went well, well organised and everything working perfectly

It is a nice airport, with everything you need. The only complaint I have is the parking charges to drop off or free short stay are nothing but a money grab. Even the metro is more expensive to go one more zone {and the airport is the only station in that zone). So £3 to be dropped off at the front or £7 if over 15 mins. What service did I get for that? The privilege of driving through APR cameras? Profiteering...

Always a welcome site as it usually means flying off on holiday. Lovely airport, well set out and ideal for the metro to link access Tyne and Wearside

Was clean and nice only problems where it took ages to open the gates almost 40 minutes minutes waiting

A really good local airport staff very friendly and helpful

Coming in relatively ok. Going out one of the worst experiences I have ever had at a UK airport. Whether this is the airports fault or TUI's is debatable each were blaming each other. But waiting from 4.15am to get through check in, for 1 hour 15 minutes was not good. And that's putting it mildly.

Access easy staff very helpful,only downfall very expensive

Good airport easy to get to by metro and a nice duty free

Nice and clean, as usual with airports travellers are ripped off for food and drink. See the wrap below £7.15!!!

Once again chaos. Just about the slowest airport I have visited.

Terrible customer care from special assist team! Nearly missed our flight due to incompetent, unprofessional staff! My disabled Husband waited over 1hr for assistance to board the plane, which wasn’t provided as the staff failed to provide his correct name to flight crew! This resulted in him hurrying to the gate and boarding himself with a walking aid! Staff were too busy talking and ignored us the whole time!

Nice and bright. Everything well signposted

Everyone was so nice and it's not the most expensive I've seen

Staff everywhere were very helpful and friendly, includingsecurity section. Excellent Metro connection. Needs more seating for vast numbers using the facility. Maybe a few more Departure info screens would be useful. Price of a pint of Moretti is staggering😟. But will continue to return to the lovely North East.

New scanner s make things easier

On the 28th may 2024 the airport announced better machines to scan bags due to a 20 million investment. You can now leave liquids inside the bag. 100ml containers up to 1 litre is acceptable. However, on 18th June when I went through,everyone with liquid was stopped and pulled to one side for extra checks. I specifically checked my liquid was all under 100ml and in separated clear sealed bag and I was still stopped for extra checks along with everyone else. The queue waiting for checks was crazy. I paid for fast track which was a bit of a kick in the teeth as I got stopped and had to wait in a long queue anyway. Also, parking was £110 for 10 days. What a rip off. Duty free is expensive too. Dreadful!

Returning through passport control is slow due to only 5 scanning machines

Quick check in. Accessible on all levels. Variety of shops once past through security. Be prepared to be body checked.

Lots of food places and several shops once your clear security. Some areas are noiser than others. Plenty of space to stretch your legs after a short walk from the Metro.

Low ques at security. However not enough table seating for it coming to the busy season.

Easy passage through all phases if both departure abd arrival

Easy as. Fast and efficient departure.

Fast check-in. The only downfall is the length of the zig zagg that you have to do for passport control. Could do with more staff on passport control.

Brilliant airport, only thing needed is better signage to premium parking

Very crowded bars very expensive for food and drink

Very clean very open style and the staff were efficient.