Newcastle International Airport (NCL) in Newcastle upon Tyne

Such a nice airport, connected with metro. Easy to reach from anywhere.

Good airport easy to get to by metro and a nice duty free, passport control so much quicker than it used to be

Airport itself is fine . But the luggage return is poor,slow. Lounge is fine , aspire.

I’ve come across an extremely rude racist staff (an old white man) of Swissport and Eurowings who somehow worked at the British Airways counter. He verbally attacked me, blaming the flight delay and my missing of the plane all on me. He original words were ‘So why you are the only one having this issue? It’s all your fault!’ There were technical issues with my Eurowings app together with a delay so I cannot get my boarding pass but the plane was about to go, so I was quite desperate. However when I finally reached out to this man, he treated me extremely rude with his poker face and vicious words and refused to provide any further guidance!!! There is NO general help desk of the airport. When I finally found a staff from the special assistance desk, he directed me to a so called duty manager who strangely worked at the jet2 counter. So I am now still confused if she’s the manager of the airport or an airline company. When I talked that I wanted to raise a complaint about the racist staff, the manager transferred all attention to Eurowings and didn’t give me any information about how to properly complain. Is this airport having any staff training regarding equality diversity and inclusivity? Or at least the basic caring attitude to customers?

Having flowing in and out Newcastle airport this week 10-13 May, I would say the experience was great. Going through security was effortless , shops and amenities were laid out well and easy accessible. On the return, it was disappointing to see the 5 e-gates and about 6 desk with boarder staff sat there and not helping/serving passengers. Long queues coming back in. More e-gates is needed, to enhance the passenger experience. Long stay car park was 5-7 mins walking distance to the terminal. Overall I would recommend flying from this airport.

No announcements and 100’s and 100’s of passengers queuing because the new baggage scanners are not working properly. Every carry on needed to be hand checked. No announcements! Just one woman shouting at people that if they block to automatic gates they will get injured and not fly, but go to hospital. Great customer service!!!!!!!!! It seems there are absolutely no emergency protocols in place. Really bad!

Massive queue to check in now a huge queue for security. Utter chaos. Mo organisation. Lots of flights leaving at the same time. Not even 1 star.

Worst and most startling experience early hours this morning.GOD HELP ANYONE WITH A MEDICAL EMERGENCY THERE.in the arrivals terminal my partner is diabetes type 1 and was nearly in coma and border control wouldnt allow staff to pass thru security with pure orange juice and staff told to stay at there posts until all arrivals were off the bus before they could offer assistance. Totally disgusting. Just wow

Flying out is ok but returning here there’s hardly any staff on to help you never anyone on desks and you can go back in after you’ve left. My luggage was opened by some and my thing were missing

£5 to drop off and be in and out in under 5 minutes. It's ridiculous.

Long queue to get tickets for metro. First time users found it difficult to navigate the ticket buying process.

Our 1st time flyine and everyone were very helpful, thank you 🫶

Thursday 08/05/2025 returning from Majorca, Waited 1 hour for luggage, 3 flights of luggage placed on one carousel people Fighting and arguing with each other, pushing and shoving to get suitcases, luggage hall overcrowded, worse experience ever, Totally unacceptable for a so called International Airport

Brilliant airport all round staff all very professional. 100% recommend.

We had a short holiday, flying to and from NCL. We should have chosen a different airport. Arrival: we waited over 15 minutes for stairs to be brought to the aircraft; to get to passport control we had to walk through a maze of tape barriers through the entire hall, when there was no queue at all. Departure: no machines to print baggage tags, but efficient counter service for dropping bags. Security was fine. Then, hell on earth. We had to run the gauntlet of awful noise levels (loudspeakers blasting rubbish ’music’, people shouting) through the sales area, no short cuts possible. Crowds everywhere, but ample gate seating went unused as the gate was not announced until boarding time! The ‘plane had been standing there for perhaps an hour. We could have been sitting in comfort - but evidently that is not to be expected here. AVOID!

Could do with more quiet seating areas while waiting for boarding gates to open, please.

Nice little airport, with nice shops after security. You even have the opportunity to smoke after the check, even in the fresh air.

Modern, convenient and compact local airport but no free drinking water taps available.

For car park only. Absolutely disgusting, the price charged even for a drop off in the car park. £5!!!! I live in Frankfurt, such a massive airport and a drop off is free for the first 10 mins.. Not sure how you can ever justify a £5 charge. Just terrible.

It's fine no problems at all. We allways fly from Newcastle.

Always clean and easy to navigate. Some new restraunts and bars now open

No hydration station. Apart from that very good

First time I have used Newcastle airport,very clean and tidy. No issue’s for me,parked in long stay parking with a 4 minute walk or if you want to wait free bus service.

Outrageous airport parking prices (£90 for a week priced 9 months in advance) and is the most expensive airport in the UK. Clearly taking full advantage of their monopoly as there is no competition of nearby off-site parking to help keep prices down. Disgusting

Very good experience with no queue for security and free parking for up to 15 minutes.

£5 to be dropped off is a right rip off! Disgraceful....

Fast check in. Polite staff . Flight was great .

New security machines speed this painful part of any journey up esp for older travellers. New and large WH Smiths airside impressive.

Very expensive for food and drink.

Short stay 2 15 minutes of free parking

Robbed at the short stay carport £8 15mins

£5 to pickup is a total rip off. Abd £8 if you go over 10 minutes. Should be a law against this robbery

Parked to collect my brother. In the short stay car park you can park for 15 minutes for free. It took 10 minutes to walk to the exit, then 10 minutes to walk back to the car. Then I got to pay £9 for the 5 minutes of parking. Utterly outrageous prices. Do not recommend.

Always a welcome site as it usually means flying off on holiday. Lovely airport, well set out and ideal for the metro to link access Tyne and Wearside

Departure: Kind and patient security staff. Amazing security system when we don't need to take anything out of out bags - first class airport. So grateful to have such a wonderful airport close to home. Thank you! one tip: please have refillable water station in the airport!!

Not enough seats despite the airport not being busy. An attempt to make passengers shop more.

Always a great airport, and also great to be my local airport too!

Nice airport, but for the few of us that show up a bit early, is it too much to ask for more than a half-dozen chairs hidden in a corner near the ticketing desks?

Great airport. So easy to access and navigate through

Good airport can get busy at peak times going through security. Plenty of places to eat and drink

Beautiful view watching planes take off and land

Quiet security check, mid range cacophony in main food area due to low quality PA playing 90s rock pop. Rattling and rumbling merchandise cars. Shop area damped ceiling acoustics, occasional pop music. Shrill, anonymous soundscape.

I love newcastle airport as it is smaller than a lot of airports. Everything is nearby. Parking, going through security, there were no queues, plenty of shops and the walk to the gates was no problem as I have mobility issues. I use this airport everytime if possible

Arrived from Palma de Mallorca Airport on a full aircraft, another Plane full arrived at the same time, took over 50 mins to get through passport control with a UK passport. Non UK arrivals use express lane to go to the desks with human personal and go through much faster. Automated desks take forever to scan passport. Need more than five desks. UK passport holders getting treat like second class citizens in our own Country.

Easy walk from car rental drop Super fast security, no laptops or liquids out

Hired a car at Newcastle Airport from Alamo (having arrived by train and transferred by metro to the airport). All slick and good.

Delayed but who cares 4 bottles deep

Small & beautiful. Highly optimised process for passenger comfort

Huge....it takes a long time to get to the gates

A small but in my recent limited experience, very nice little airport - the layout makes sense, things were clean, the staff were friendly. And getting my metro ticket just outside was a simple.

Was really sound apart from the miserable arse on the basket scanning place

Small but superb airport. Friendliest staff I have ever encountered at an airport anywhere. Professional,efficient,polite and helpful. From the airport,customs or cleaning staff,everyone helpful and polite. Really perfect ambassadors for Newcastle.

Great airport, easy for parking and security check is always fast. The only negative is the ridiculous fee charged for drop and pick up.

Great Airport Easy Good To See The Planes

Not bad at all. Easy connections to the city on the metro, and easy to pass through security. These smaller regional airports are improving a lot and mean a lot less walking than Heathrow and Manchester. Just needs the internal decor updating for the 21st century.

This is a small but excellent airport. Car hire is very close to terminal, or Metro is only £4.50 to centre of Newcastle and takes about 25 mins, it has to be one of the cheapest airport transfers to a city centre in the world. Superb.

Arrived from an international flight and got through customs faster than I can ever remember. The new chip reading equipment they have speeds things up tremendously.

Very average airport Small and lack of restaurant/shop offerings Limited flight options Quite dirty also, especially towards far end of the bar/restaurant areas.

Airport easily accessible and fairly quick to go through security

Nice and clean everything moved very smoothly much better than the Spanish airports

Easy place to navigate, lovely and clean and so accessible with the Metro, absolute dream getting to the city Centre. Oh and such lovely people working there.

Can you now take 2lt through Security we did April & May then it was stopped. Just wondering if it is back up and running.

Very pleasant airport, many things put in place for the comfort of travelers, very very friendly and smiling staff, customs clearance is super fast thanks to their new machines

Super efficient, nice new scanners so no need to unpack hand luggage at security.

Arrived from Dubai on a full aircraft, took over 30 mins to get through passport control with a UK passport. Non UK arrivals breeze through much faster. Automated desks take forever to scan the passport. Needs at least 15 desks not 5. Avoid this airport when travelling from overseas if on a UK passport..

Really good airport and I mean it! First of all, I came on a Friday night and had no queues at all! The security took less than 5 minutes and the duty free was large! And best of all, before the boarding gates were two massage chairs, £1 for 5 minutes! Went twice because I arrived at the airport early. And there are a lot of seating areas and places to charge any devices. My easyJet flight was going to depart at 21:15 but departed at 21:40 which isn’t really the airport’s fault though. Doesn’t matter either way because of how nice it was! Also, great link with the metro!

Why go anywhere else. Really good value, convenient and no queues, our choice every time.

Pleasant, staff helpful, clean, easy access. well organised.

Nice regional airport with decent facilities and a reasonable selection of destinations. Recommend the meet and greet parking - very convenient.

Totally unacceptable for the price of drop-off and pick-up. £5 for not even a couple of minutes is ridiculous, especially for a smalle size of airport. Surely they can at least reconsider lowering the charges in the low season.

Picked friends up from the pick up in car park in and out in 5 mins

Easy access/drop off n pick ups

Nice airport, Clean & tidy, nice lounge once you get through security etc.

Decent airport but be careful if just picking someone up the dropoff at the front is a fortune , head to Short Stay 2 where you get 15 minutes free, stay in the left lane when entering the airport and head for the long stay parks , the short stay 2 turning is just before the barriers to the long stay , you need to slip off to the right into the car park

Had a great experience at this airport. All staff are friendly. As you walk in the front doors, all the airline baggage areas are in front of you, so it's easy. Plenty of toilets were clean and tidy. Security was easy I visited in a quiet period but the fact theu have the new scanners which means no bagging of liquids and all that hassle made it so much easier to get my ten litres of perfume through. The waiting areas were clean and tidy with not too badly priced areas to eat.

I like it because it’s small and not complicated.

People love a moan don't like the airport then don't use it stop complaining all airports are expensive

It's is small but quite well managed airport. Decent as well. Could still improve on cleanliness. Most importantly I have one question what is the point in starting boardings when you already know the take off is delayed due to bad weather in Amsterdam and bird near the runway of new castle. Could be better to do all that first and then start boarding.

🐾This stuff right here's... ,, 🔥💯

This airport disgusts me. And I will do everything I can to avoid it, including the hotel (Hilton) It is a money grabbing disgrace. Any excuse to fine you for pick up and drop off in order to collect their new charge of £5. I picked up my pilot at the gates of the Hilton, I was fined £60 for this even though I had a vehicle issue and we were responding to power outages after the storm. No empathy, no nothing. Just fines to the max if they can. Newcastle airport parking is a joke, the airport inside sucks and they have spent a ton of money installing cameras just to try and catch people out. Including at the adjoining petrol station. Whole place is a joke, ill not be coming back and using any resources I can to avoid, can’t even get there on the metro without an increased toll Whomever runs this shambles wants to be ashamed! Avoid it!

10 minute drop off is now £5, gone up from £4. Could not see any signs to notify of this increase before payment. I brought 4 coins and was going to pay the rest on contactless but apparently you cannot do part payment via different methods. Pressed the help button on the machine but then had to wait about 5 or 6 minutes to speak to someone who then asked if I could go and get £1 from my parents who I'd just dropped off in the airport. Wow. Value for money - zero. Customer service - zero.

One of the biggest and most blatant rip- offs you are ever going to come across in your entire life. Everything from the second you arrive and are confronted with an extortionate £5 just to get dropped off by car or taxi and then the ludicrous prices in the departure lounge for food, drink, snacks etc. A litre of bottled water for instance costs more than you would pay outside for a litre of petrol. But no one cares and as long as passengers continue to allow themselves to be blatantly robbed in this way then nothing will change

Staff are extremely rude! Poor customer service. Made my first time experience with Newcastle airport awful. No welcome no smiles just hostile attitudes. Absolute disgrace

Great security super fast but feels like the world’s most expensive parking.

Airport staff are a rude and sharp

Airport itself is fine, but road signage is terrible. No signs for hire-car drop off until you are almost there, and no way back if you accidentally exit roundabout leading to drop-off area (that’ll be £5 thankyou very much). All accompanied by aggressive notices warning of £100 fine if you stop to try to work out which way you should be going. All in all an unpleasant, stressful, and expensive experience (until you make it into the terminal).

They left my suitcase in Amsterdam and the next day I went to the airport to look for it and José from KLM looked for my suitcase and brought it to me. He was great with me, a ten as a person.

Just eaten a deliciously cooked breakfast at Quaystone bar and kitchen, Newcastle Airport. Thanks John I don’t usually expect food of that standard at an airport (it’s usually pre-prepared and microwaved).

Quiet airport. Good service and fast through security and luggage reclaim

Easy confident airport just outside the city. Needs alot of modernization as the traffic numbers have vastly out grown the terminal airside facilities.

I was flying in so did not spend a lot of time today. Luggage was fast and the exit process quick. Restrooms were very clean and I really appreciated the "no service charge" atm by the baggage claim area. Signage was solid getting from gate to baggage claim

No problems, checked in straight, through security bag check. Only downside, slightly expensive for food and drink when through duty free

After getting off the plane, there are quite a few steps to climb down with your hand baggage. There is no lift or escalator. It is a narrow and cramped staircase. After the stairs there is an escalator to the immigration area and everything is fine and well organised. Newcastle is a small and excellent airport except for those stairs at arrival.

Top quality from Check in to Boarding. Newest x-ray machines so no need to take liquids, laptop, etc of your cabin bag. On the top of that friendly and professional staff.

Easy to navigate, clean, and plenty of shops for last minute items.

Bags checked and through security all in under 10 minutes! Best airport by miles!

It's a small international airport, with only a cafe and a convenience store in the lobby before boarding. However, after checking in, there are many gift shops and high-quality restaurants in the large hall, where you can enjoy authentic fish and chips and draft beer to your heart's content.

Further increases in parking and drop off costs. Then red marking areas further around the airport. Considering Newcastle is a completely mediocre airport, it's utterly pathetic they would do this, it's racketeering.

Totally inept ground operation in the face of a relatively moderate snowfall. Unbelievable. Need some lessons from airports elsewhere.

12 years ago - Travelled from/to there - Clean and organised airport.