Carlton Hotel - Part of Cairn Newcastle Hotel in Newcastle upon Tyne

it's the sister hotel for the cairns hotel,I always book the cairns ,8 out of 10 times they send me to the Carlton ,

Great bar mainly frequented by students

Lovely stay clean and comfortable.Staff were lovely.

decent hotel , breakfast not up to much but burgers next door are spot on

Totally disappointed, we were promised more Bathroom and room unclean Man hears everything. And early check in 3 hours 30 pounds extra No baggage drop-off before or after check-in Staff at reception unfriendly especially the young lady from October 23rd to October 26th very arrogant and dismissive Room exchange was blocked. Breakfast was included in the booking Toast with jam and good English breakfast was ok Unfortunately for me that's 2 hotels We stayed on the other side of the street So we always had to go out and go to the other side for breakfast Room cleaning a joke You don't know vacuum cleaners And sheets with some blood on them Hasn't been renewed in 3 days All in all very disappointing In room 505 the floor tiles were also loose and broken, looking like water damage Never again

We made a booking through the website which said that the check-in time was 13:00. The receptionist without checking anything told us that our check-in time was 15:00. Didn't clearly explain anything. No luggage room was there in the lobby to store any of our things till we wait for our check-in. She kept talking looking at us like we were gonna run away with something. Also, the hotel has two buildings. The Carlton is across the street, opposite the Waitrose. And, the car park for that building is behind it. The receptionist said that the car park is behind a pizzeria. We wasted a good 20 minutes searching for the car park behind the pizzeria going round and round in circles. As we are tourists in a new city, they could explain it more precisely and in a little more detail. Could have given us a map or a drawing on a sheet of paper. Something that could help find the Carlton or the parking without us dragging our luggage around in the cold. The room was neat. But the bathroom hadn't been cleaned properly. There was hair all over. There were two keycards provided for each room. Only one of them worked. Overall, it was not a great stay. They can definitely improve on customer service and the staff can be a bit more clearer in explaining the rooms location to tourists who are new to the city.