Neptune Fish & Chip in Hastings

Drivers kept getting cancelled after food was cooked. Food turned up cold. Will not be using just eat ever again.

Great food and food portions, thankfully the sausage was ‘battered’ - and not ‘buttered’!! - much to my daughter’s delight!!

We have been to the mermaid fish & chip restaurant on a number of occasions and always been very happy with it. There is a short wait for the food as it is cooked to order and not precooked, the portions are generous and of good quality. The service is very good, and we have found the waitress polite and friendly. Will most certainly be calling in there again. Hopefully very soon.

Beautiful fish and chips...every time. Cod, Haddock, Plaice all exceptional and the chips are consistently fresh, perfectly cooked and very tasty. Can't beat Mermaid imo.

One of the best fish and chips in town. I have never been disappointed the food has always been very tasty.The service is very nice and helpful.

Real gem of a fish and chip shop. Very welcoming. The staff were lovely.

Dreadful. Ordered from just eat rather than Uber eats as it said 20-30min delivery from chip shop. Took 1.5 hours. You can’t cancel the order as already prepped, phoned the restaurant and they said no drivers food was cold as made earlier

Perfectly cooked big piece of cod at reasonable price. Nice bottle of wine. Good services. Friendly staff

It never arrived! No food has been delivered yet the driver said he has delivered it!

Mermaid serves delicious fish and chips, simple as that. Along with Maggies, the best I've eaten for many years.

never had a bad fish and chips from the Mermaid, always been great 👍 . still nice and hot when arrived 😁

Would really recommend this place if you are looking for delicious fish and chips. This was our first visit and I have to say we were impressed how delicious was fish and chips. We always used to go to different place in Hastings but this time decided to try this one. It is absolutely brilliant. The atmosphere (you can sit outside), the staff is super friendly and waiting time is very short comparing to other places. Will definitely come here again when will be visiting Hastings next time. Thank you very much 👍🏻

Ordered fish and chips and the fish absolutely stank un edible. Have ordered food from here numerous times over the last year won’t be ordering anymore

Have visited several times and this place never disappoints. Staff always around and very attentive. Food cooked amazingly, chips cooked to perfection. Generous portion of fish, worth spending more here. Calamari cooked well, tender and breadcrumbs crispy.

Very crispy chips and batter, they had been cooked way too long. Not burnt just dry and crispy. Chips should not be like this.

Fresh, hot and delicious fish and chips

Great food, very hot when delivered!

Great food and very good value for your money.

Every year we used this place. What has happened?!!!. Staff clearly have no manners, short and rude. Expensive for what you get. And what you get now is atrocious. Chips were dry and clearly reheated at least twice as almost inedible. Cod....undercooked and the amount of bones....Needless to sat that wasn't eaten. A battered sausage. Battered is the word...undercooked and chewy. Avoid this place . What once was a diamond in hastings is now a disgrace. As far as hygiene and cleanliness goes...that's a whole other story. AVOID!

Absolutely terrible!!!!!! The lady was very rude when we asked for a slice of lemon, she said lemon doesn’t come on a small/childs plate when we got the bill she charged us 20p for one small slice of lemon, the prices are extortionate anyway. There was NO customer service, just for asking for something that we were overly charged for anyway the dirty looks we got and how we were spoken to and the atmosphere was completely unnecessary. And they only take cash only!

Had a worst haddock and chips, taste very odd, close to be spoiled, eve though staff assured it's fresh. On the other side cod and chis was good. Stuff vas not interested in resolving situation. I wouldn't go here again.

Food was nice. Portion of beans isn't worth it.

Enjoyed our fish and chips in the Mermaid. Nice little restaurant and the fish was cooked perfectly.

Had a treat here for our wedding anniversary (45th!) They treated us wonderfully- and the food was amazing. The Pinot Grigio was a very pleasant surprise too!

Great fish & chips. Reasonable prices, good selection on the menu.

Quick service, very friendly. Delicious tasting food but could do with a few more chips in the portion

This is a top restaurant for fish and chips. Nice big and well fried fish.👍 Fries tasty and not greasy. Recommended if you are around here.

absolutely amazing will be ordering again

missing items a late to what time I asked for not good at order it 2 hrs beforehand for a set time a driver wantva long way round to my address

Very fresh fish & chips even for a Sunday. Good and quick service, children friendly. Toilets clean enough - mixed. Offer take away too. Good location just facing the main beach front.

Superb Fish & Chips. The chefs consistently produce meals of the highest imaginable quality. Great service from the Waiting Team led by Gabby & Honey! 👏🏼👏🏼👏🏼

Great breakfast, friendly staff 😋

Lovely fish and chips Good portion size and servers were friendly

Excellent fish, so fresh and well cooked. The chips were delicious, too. Clean and bright, would definitely recommend

Just OK- good service but chips a bit greasy

Right on the fish quarter. Best cod and haddock I've had. So fresh, non greasy and good value.

Awesome fish and chips! We had a great lunch after walking around the old town. The owners were so friendly! Definitely a place to try!

Fish was amazing and the staff was very helpful and good

Good food and great service. Go here for great fish and chips.

The Fish was nicely cooked, but I paid for a large portion, unfortunately that is not what I received , what I did get was a very small portion of chips.

Would you do discount for returning customers we have ordered from you 19 times this year..

After motorcycle ride down from SE London & Sevenoaks how nice to stop off here for a tasty lunch. Three of us had excellent feast on cod & chips or haddock & chips (medium). Owners were delightful and had great knowledgeable conversation with them about motorbikes and cars. Great service and staggered by poor comments by others on TripAdvisor…… our experience couldn’t have been any better ! Thus 5 stars well deserved.

The food was great at the restaurant but the service was disappointing at the restaurant some of the young girls who were working there were very polite and some could not be bothered. I think they need a little more training in customer service, in future I'll stick to home delivery.

Always really good fish and chips here, if I am ordering fish and chips in Hastings, Mermaid is always the go to.

First class fish and chips, freshly cooked and not at all greasy.

They have a sign up saying “blind dogs only” completely in opposition to the 2010 equality act stating that service dogs of all types must be permitted under law to any establishment. As a result of their poor judgement I was rejected from the place despite being physically disabled and in need of my service dog. They did however offer me to eat outside in the 20 mile per hour winds where disabled people belong.

large portion of freshly cooked fish(medium)with crispy batter. allround a very tasty meal. I haven't had a substandard meal from this restaurant

Had the takeaway cod and chips, waited for it to be cooked,so was expecting something special. Fish batter was raw on the inside, so fish not cooked in the middle. Such a shame not cheap had to give to the seagulls. Also overcharged for water two small bottles £3.60. Maybe better service in Restaurant

Absolutely wonderful people here! I’m part of a local group and a quick phone call to check in with them and we have tables reserved for a great meet-up and enjoyable chippy dinner, all cooked fresh.. good portion sizes and no washing up!

Kept me waiting for 45 minutes, saw a waiter drop some of my food on the floor and eat it then just rubbed the vinegar into the carpet

May 2024. 2 medium rock and chips 2 pots of mushy peas 8 pounds 80 ,2 cans Pepsi 4 pounds 40 total bill 38 pounds 50 p. I was shocked at the bill won't be going back again.

Good food and plenty Great delivery service Highly recomend

Great food and great service. A very nice place to eat, with large portions.

Missing my child’s meal from the order so everyone else has food but the most important being a child is missing

Great food and service recommend a visit

Fabulous breakfast lovely welcome definitely be back

it was nice but a little bit salty

fish wasn't as good as usual . But still delicious

Nice food. Decent value. Service was quick.

Perfect fish and chips. Perfectly done cod, which was also actual proper medium size, not dinky like some places. Chips were lovely and also great portion size. Came together in a box including a salt, vinegar and a freshen-up wipe. I'll definitely be ordering from here again. <3

I went to The Mermaid for a sociable evening with a group I recently joined. Good food, reasonable prices and friendly service.

Prices up, portions down! Large chips used to be twice as many as now. Fish large but batter not crispy at all. Battered sausage barely battered. Food lukewarm at best. Used to our go to fish and chip shop but not anymore. Won’t be ordering from The Mermaid again.

Great service and freshly cooked yummy cod and chips!

A shame. This Used to be my favourite fish and chip shop. Disgusting prices . £15.50 for large cod and chips. Disgraceful. It used to be £8.20 7 years ago, and adjusted for inflation that is £10.80 today. Plus you give tiny portions of chips for such a high price, you never gave small portions before. You’ll lose your customers with prices that high. The staff were grumpy too. It’s changed hands it seems, and is not as good as it used to be.

Best fish and chips I've had in years. Delivery was prompt and my meal arrived piping hot. Will definitely order from here in future. Absolutely delicious. Thank you mermaid staff.

food has been and always will be tip Quality, This Particular Order There were a few items missing, however One phonecall to the Restaurant And the missing items were delivered in Minutes. Best Restaurant, Bar None

Very Rude staff! Gherkin was not editable! Uncooked sausage and chips were didgusting! Over priced aswel! Please Avoid! Awful!

Nice chippy, good service and tasty food. Portions are very generous!

Really good fish and chips, lovely service, ate it on the beach and loved it, oil hot enough on cooking the batter and chips not to make it greasy, 10/10

Needs better ketchup! That and curry sauce are the two condiments essential to a good supper. Good choice of food. See menu The staff were nice although seems they were a bit bored and grumpy , served quickly and food arrived within 10 minutes. Fish was very good. Batter crispy and light. Bottom of fish a little soggy but was ok. The sausages are really bad quality. Looked like a Richmond sausge pale and tasted horrible. Again the batter was great just couldnt eat it. It's either two small battered pale nasty ones or a large which I havnt tried. Chips were nice but they could be better. The curry sauce was ok. Choice of cold drinks over £2 a can. Coffee is decent. Food is a reasonable price. Small space but we were very happy sitting inside. If it was busier I think it would be uncomfortable eith the main seating area having chairs back to back so close. I realise making the best of the space. They do usualy have outside seating. In a great spot by sea front opposite family entertainment. We have been here before and it was much better so I'm not sure what's changed. Shame but I'd return for the fish and id try the larger herby sausage.

Decent fish and chips option in the harbour area of Hastings and a family favourite for us. Small seating inside and out, classic menu and efficient staff. Recommended!

Fish was awesome but ordered a large and size of chip portion was…upsetting. Chips are literally as cheap as chips. Why give so few? Eh?

We all really enjoyed our food

Driver followed instructions perfectly 👌

Amazing restaurant food blew me away and customer service was very helpful. Highly recommend my personal order was a battered sausage with cheesy chips, sausage was outstanding and chips greatly complimented it. I will be returning!

Top tier customer service Greatest chippy in England Love the Dogan discount

Closed when advertised as open until 8pm

Fish oky chips really dried. Not fresh.

It was best fish and chips I've eaten.I am gonna visit again as soon as possible.

Absolutely awful service took our special needs residents after a day out before we even sat down the man was rude and said we could only stay if we don't cause trouble complete discrimination against disabled

Absolutely shocking.. had a day out with four men with learning disabilities, they sat down nicely and I asked for four chips, to which the RUDE cook said only if they behave, to which I mentioned they had learning disabilities and left. Disgusting way to approach.

Been in Hastings for a day at weekend and these guys made my day better. Friendly people, good food and good service.

Very nice staff, good food , nice atmosphere and nice design. Good price. Will recommend

Lovely family meal of great British fish and chips served outside on a beautiful day. Reasonable price and the fish was fresh and very tasty. The chips were cooked just right and all the food was piping hot. A table outside is the order of the day. (British weather dependent)

Very good fish and chip shop would 100% recommend coming the staff are always kind every time I come the food is perfect the atmosphere of the shop is wonderful.very fast one of the best fish and chip shops in Hastings I would highly recommend coming it’s in a very good location best local fish in Hastings.

Having heard good things of the Mermaid fish bar, my partner and I were keen to try their extensive menu, a few choice items from their menu, the chips were ok but the portion small, the battered sausage was quite possibly the worst battered sausage I have had. Way too many herbs thrown in. Most likely wouldn’t go back.

Won’t be ordering from here again 2 nd time our food has gone missing said delivered when hasn’t been. The mermaid staff very unhelpful !! Shame as the food there is good

Use the mermaid all the time for fish and chips. Unfortunately the quality of fish this time was terrible. Overcooked, tasteless pretty sure frozen. Fish cake also poor. Chips lovely. Hope it was just a one off

Couldn't afford fish and chips x 2 as would have been £24+. Had jumbo battered sausage x 2 and a large chips for £12.30ish, Sausages much nicer than normal chip shop fare and chips were fresh and not frozen, all was hot as well.

Great fish & chips, definitely would recommend!

We visit this area 2 or 3 times a year. Each visit we have cod and chips at this venue. Never been disappointed. All freshly cooked. Loads of fish meat in thin batter. A clean, bright venue with nice staff. We absolutely recommend eating here.

Might even have been delivered a bit early and it was hot, great. I will be back! Thank you.

Portion sizes are very small. Ordered a large chips and was more like a medium. When the food arrived it was warm at best. I have ordered from you before and was amazing this time was very disappointing.

Shame we didn’t read the previous review the man was very rude the chips were awful. The takeaway area looked dirty with old oil drums in the window. Would avoid as a waste of money and poor food and service.

Really good food all freshly done nice staff well worth the money

Polite people, nice fish and chips

Had a lovely cooked breakfast in here. Sausage was a bit disappointing but everything else was great. My partner had the cod and chips which she said were delicious

I had the chicken burger and is was small😐💀💀💀

This place was amazing! I have been here twice now and both times the fish has had the perfect amount of batter and it has been light. The chips are delicious however the ketchup could be a bit better. I liked the interior and the service was great bearing in mind how small it is and the amount of people there.

Delivery didn't show, and restaurant didn't answer phone.