GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4,20

Based on 1.033 opinions finded in 3 websites

4.1Ambience4.3Cuisine3.9Price4.1Service
site_photo4

Nº 561 in 1574 in Tower Hamlets

Nº 51 of 129 British in Tower Hamlets

CUSTOMERS TALK ABOUT DISHES WITH..chickensaladsandwichfishbuncookedcoffeeonionnaturalhamburgerrosemarymeat

comment_iconOpinions

Super recommended, really honest🥔

site_logo

Andrea Botturi . 2024-08-31

MORE AT Google

We have been served by Andrzej. His service was outstanding and very polite on explaining the burger options on the menu. Also the quality of the food is excellent and great location

site_logo

Davide Garofalo . 2024-08-26

MORE AT Google

I went to Honest Burger after it was recommended by a friend who said it was delicious. I was satisfied. The hamburger patty was juicy and the fries were all delicious!

site_logo

Chu Eat . 2024-08-25

MORE AT Google

Amazing, gigantic and delicious gluten-free Honest sandwich. With crispy french fries and coke. Very friendly staff and very quick service. Congratulations for the really excellent sandwiches.

site_logo

Marta Corti . 2024-08-24

MORE AT Google

Perfect place for lunch and dinner, all burgers have the option of gluten-free bread, there is no cross contamination and all starters are suitable for celiacs. Super nice and fast staff.

site_logo

Marta rbl . 2024-08-23

MORE AT Google

Nice location with a view of the marina. Polite and capable staff, as soon as they realized that we were Italian, they made themselves available, also speaking in Italian, to explain the menu to us. Presentation of the dishes beautiful to look at, and excellent products. Advised

site_logo

Salvatore . 2024-08-20

MORE AT Google

Service was a bit slow and uninterested. However the honest beef and honest fried chicken burgers with chips were delicious and satiating in both size and taste. Music was too loud and despite the restaurant being less than half full we had a hard time getting the waiter’s attention.

site_logo

Helene Kiilerich . 2024-08-14

MORE AT Google

Good vibes & nice stuff especially Mr.Better 👍🏻

site_logo

Remas Alotaibi . 2024-08-14

MORE AT Google

Good views and not to mention the burgers. Highly recommended.

site_logo

Cristina Arevalo . 2024-08-10

MORE AT Google

amazing food, great location and friendly staff! best food on my vacation definitely going back before we leave. I had the chilli burger and chips with bacon gravy. absolutely to die for.

site_logo

Wyatt Garner . 2024-08-07

MORE AT Google

I am traveling from the US. We have been on vacation for 5 days now and this is the best food we have eaten since we have been on vacation (we started in Paris) the location was wonderful, the restaurant itself was awesome and inviting , our server Fred was AMAZING and the food was damn close to a religious experience. I got the smashed burger with chips and BACON GRAVY!!! We were going to do all our meals at different places you know to try everything….nope going back tomorrow for dinner again! This is a must go!

site_logo

Jennifer Garner . 2024-08-06

MORE AT Google

The Honest Burger in St. Catherine's Dock is a very good choice for the area around the Tower of London. We have always received very friendly service and the citizens are very fresh and tasty. Went there several times in our few days in London.

site_logo

Martin Haberl . 2024-08-04

MORE AT Google

I ordered delivery from this location. The burger wasn't cooked and I was given regular chips instead of the rosemary salted chips that I ordered.

site_logo

Briana McCarthy . 2024-08-03

MORE AT Google

I've eaten here 5x during my stay in London. The food is absolutely excellent and the prices are more than reasonable. The best hamburger I've had in a long time. The chips are perfectly seasoned. The truffle chicken sandwich was amazing.

site_logo

4A Painting . 2024-08-03

MORE AT Google

Great burger joint. Tasty food, good service!

site_logo

Matthew Vanstone . 2024-08-03

MORE AT Google

Unfortunately - We weren't hungry when we stopped in here. We just needed water and a sit down. I ordered 2 cocktails - one was a G&T with grapefruit & cucumber (very good!) and other was gin based but with more ingredients. The waitress was super nice. Very modern but yet cozy. Modern, but with lots of wood. Warm atmosphere. (Usually modern decor is so cold!)

site_logo

Diana Clark . 2024-07-29

MORE AT Google

Very good address on the banks of the quay a few steps from Tower Bridge. Excellent burgers at a very good price. Service and friendliness of the staff at the TOP!

site_logo

Patricia Philippi . 2024-07-28

MORE AT Google

Beautiful, stylish burger restaurant located directly at the marina. The burgers are freshly prepared, very juicy and tasty. The fries are very crispy and refined with rosemary salt...highly recommended.

site_logo

Martin Schütz . 2024-07-28

MORE AT Google

Good burger, but very small - it looked like a child's portion. A plus is a large amount of fries. The meat is well-done, pink

site_logo

Anna - . 2024-07-27

MORE AT Google

Actually amazing burgers, and really nice staff. If you’re looking for food after the Tower of London or are just in the area I would highly recommend

site_logo

Quinn W . 2024-07-26

MORE AT Google

We were in London last Sunday, walking around the area we noticed a very busy place, as we know, if it's busy it means it's delicious, The staff was very helpful, the waiter Andrzej answered all our questions with a smile on his face and explained in detail what we could eat and drink, Unfortunately, there was not enough service for such a large restaurant, but they did the job, our burgers were tasty and well-presented, the rosemary chips were phenomenal, We will definitely come back.

site_logo

Paweł Stawiarz . 2024-07-23

MORE AT Google

Visited from out of the country. Excellent service from the wonderful staff and amazing food - the slaw is phenomenal and the rosemary chips are delicious and crispy. We have two picky eaters ages 5 and 2 and they loved their burgers and chips. We will eat here while visiting again.

site_logo

Jeremy Larsen . 2024-07-21

MORE AT Google

It was my first time visiting this this restaurant and it was some of the best food I've ever had. Andrzej was very kind and friendly from the moment I walked in, and repeatedly ensured that I was satisfied with my experience. 5 star experience and I will be a regular customer!

site_logo

Asim Khan . 2024-07-18

MORE AT Google

Amazing and friendly service from Andrzej. food and drinks were very good. highly recommend and we will be back soon

site_logo

Saif Khan . 2024-07-18

MORE AT Google

The best Burger I ever had! They serve you only homemade tasty burgers both with chicken and beef but there was also a vegetarian selection. With burgers they also served rosemary chips which were included with the burger. Finally the servers were very kind.

site_logo

Francesco pezzuto . 2024-07-15

MORE AT Google

My daughter and I had dinner at this London-style pub located right next to Tower Bridge. The venue offers a fantastic view of the marina from which you can glimpse the tip of Tower Bridge. The service is fast and of high quality, the staff friendly and helpful, especially the manager Luigi. The burgers are space-age, suitable for all palates, and are served with rosemary fries. The crispy tenders and onion rings are also exquisite. Excellent draft beer. Super recommended, I will return 100%.

site_logo

Maurizio Corbi . 2024-07-14

MORE AT Google

Amazing ambience by the docks, great music. Amazing food and the best burgers from all the honest burgers in London (I tried them all) the owner will make sure everything is good and you are confortable. Will comeback for sure!!

site_logo

David Martin . 2024-07-14

MORE AT Google

I enjoyed the atmosphere a lot and the food was AMAZING really. The salad was very very good and the burger was juicy and full of flavour. I got the tribute and the chilli which were honestly really good. The service was lacking since we sat outside we pretty much served ourselves, if you sit out you have to go inside so a server can take your order which was kinda weird and everytime I wanted something I had to go get it myself but the seats inside got full service. The servers completely forget about the tables outside i don’t know if it’s because they’re busy inside but thats not a good reason. Otherwise the food is REALLY good and definitely will be coming back but next time I’ll be sitting inside so i don’t have to serve my self.

site_logo

STANCEverified . 2024-07-13

MORE AT Google

Absolutely fantastic honest burgers as usual. The only issue I had was that the restaurant was full of 60 schools children and the noise was too loud and unbearable. I believe that school visits should be allocated at appropriate times not on a busy evening dinner time. We traveled to St Katherine docks restaurant just to try the local honest burger which was delicious and we were happy with the service.

site_logo

Mariya B. . 2024-07-13

MORE AT Google

AVOID ON UBER EATS. SIGNIFICANT DELAYS AND WRONG ORDER DELIVERED. I have had disappointing experiences the past three times I’ve ordered from here on Uber eats. The first two times my order took over 1.5 hours to be prepared and be delivered. The third time I was delivered the wrong order, and no one took accountability - the Uber eats driver blamed the restaurant, and the restaurant blamed the driver. To make matters worse, I am coeliac and can’t eat gluten, and was delivered an order containing gluten. Absolutely pathetic showing all round and I do not recommend at all.

site_logo

Rochelle . 2024-07-12

MORE AT Google

The food was very good. The burgers were delicious, the fries were great. Unfortunately, the lemonade and onion rings were not available on the menu (sold out). As a vegetarian, I was then served a salad at no extra charge. It was super tasty. Also really recommend the menu. Price-performance unbeatable. The only negative point for me: at the table next to us we could see a young waiter literally throwing the menu onto the guests' table, along with a disparaging look. I found it very unpleasant, also because the lady at the table seemed very irritated.

site_logo

Yaru Han . 2024-07-11

MORE AT Google

very nice and food is really good like italy

site_logo

anna vesentini . 2024-07-11

MORE AT Google

Great food and great staffs very accomodating. I love how they make my burger medium rare so juicy and yummy. Lovely place to sit and drink they have nice view

site_logo

Kathrine Quiambao (Kathie) . 2024-07-10

MORE AT Google

Honest Burgers offers a tasty burger with lots of flavor that hits the spot. The fries (chips) were nice and crispy, complementing the burger perfectly. However, the service was notably slow, even with only a few patrons in the restaurant. Additionally, the dining area was uncomfortably hot, making it hard to enjoy the meal. You can feel the heat from the kitchens and hear all the noise, which detracts from the overall experience. If you're looking for a good burger and don't mind the heat and slower service, it might still be worth a visit.

site_logo

Arelys Q . 2024-06-28

MORE AT Google

Very nice place, great quality food. The manager of the restaurant Luigi, a very helpful person, is attentive to the customer's needs.

site_logo

Francesco Di Falco . 2024-06-26

MORE AT Google

Nice service. The burgers were good but average in taste and mine was not hot. Great fries.

site_logo

Pawel Gaul . 2024-06-21

MORE AT Google

After spending hours exploring the tower of London, my group walked over to Honest Burgers. I was so hungry I forgot to take a picture of my food, but it was delicious! The lemonade was fresh. I got the tribute burger and substituted the fries for the salad. The vinnegrate that came on the salad was quite tasty. I did try the fries that my husband ordered and they were so fresh! The area outside this restaurant was adorable as well. It was fun to walk across the dock area to get there. I would highly recommend!

site_logo

Gabby Smith . 2024-06-19

MORE AT Google

Outstanding burger. I had the tribute burger. I wish I could get that good of a burger in the States.

site_logo

Craig Ecton . 2024-06-18

MORE AT Google

Food not really good. Greasy. Forgot about drinks. Staff not very attentive.

site_logo

Monika . 2024-06-17

MORE AT Google

11 of us from Rome ate an exquisite burger... Excellent meat... accompanied by a beer with a fruity aroma... it's called Stonewall Inn IPA... Welcoming environment, very friendly staff... especially Luca di Chieti... Romina .

site_logo

ROMINA COLLOCA . 2024-06-15

MORE AT Google

Fantastic staff, all kind and helpful, on the menu there are also options for those with various allergies or for those who are vegetarian or vegan. One of the best burgers I've ever eaten, excellent meat and generous portions. Highly recommended.

site_logo

Alessandra Pedano . 2024-06-15

MORE AT Google

It's spacious, has a nice atmosphere, and is friendly. However, the potato chips were so salty that I couldn't eat them all.

site_logo

daniel oh (coffee time) . 2024-06-14

MORE AT Google

The food was amazing, the interior space is so lovely and the waiters were super gentle with us. Andrzej was super friendly as well. Really recommend the food and the atmosphere. And finally a place that closes late for dining in London.

site_logo

Mauricio Salgado A . 2024-06-14

MORE AT Google

Had the vegan plant burger with vegan bacon, which was great. Its a little bit expensive for the size of the burger, but still lovely.

site_logo

G de Pagter . 2024-06-07

MORE AT Google

Good burgers. Reasonably priced

site_logo

Mr. Beat . 2024-06-06

MORE AT Google

Food was good, and set meal was value for money. However, service was non genuine and impolite! When requested to pack the fries, staff was not helpful. Fries were already put aside on a seperate plate but the box had my left over burger and unwanted bits. Was dog food!

site_logo

Er BS . 2024-06-04

MORE AT Google

First time I've been to a restaurant solo and it was a lovely experience. It was a lovely view with a nice atmosphere, I sat and read my book whilst waiting for the food which was ready surprisingly quick. Not too expensive and really nice food, would recommend!

site_logo

Jacob Smith . 2024-06-03

MORE AT Google

First time of eating here and definitely not my last food was very tasty

site_logo

Jane Howley . 2024-06-01

MORE AT Google

I love it! The food is great, people are the nicest and most helpful. I keep coming back for the delicious smash burger every time ;)

site_logo

Tulio Miguel . 2024-05-30

MORE AT Google

Food very tasty.The polish (he wears a sport cap ) waiter he’s very friendly Great service

site_logo

dean morris . 2024-05-29

MORE AT Google

Excellent burgers and chips, nice location overlooking the marina. The choice of burgers is very varied and there are combinations for all tastes. Young and fast service. Absolutely recommended!

site_logo

Danilo Capitanio . 2024-05-29

MORE AT Google

Great food and very friendly service👍🏾

site_logo

Suzi . 2024-05-28

MORE AT Google

Must to do in #London 5 minutes from The Tower Bridge. #glutenfree Burgers !!!

site_logo

Petr Pařízek . 2024-05-28

MORE AT Google

Andrzej was amazing, very friendly and helpful

site_logo

Fiona Aynedjian . 2024-05-24

MORE AT Google

Very good burgers and salads, great atmosphere and great service, we would especially like to thank Andrzej for his professional help in selecting the order. We will come back here again.

site_logo

Michal Maciejczyk . 2024-05-24

MORE AT Google

Very kind service and good food

site_logo

Rafael x . 2024-05-24

MORE AT Google

Fantastic food, fantastic location, speed, delicious, will come back!

site_logo

rafamacphotos . 2024-05-24

MORE AT Google

Love this restaurant. Right by the docks with a great view and excellent service. So friendly and good food, andrzej and Luca are always very welcoming like wise is Elsy and all the other staff 🫶

site_logo

MrCollyG . 2024-05-23

MORE AT Google

Extraordinary nice service, we had to wait for nearly an hour for our food due to some technical issues but they gave us a 25% discount and the food was worth waiting - outstandingly delicious burgers wow!

site_logo

Anja Albrecht . 2024-05-21

MORE AT Google

Awesome service especially from Andrzej, lovely environment. They have an excellent General Manager and Andrzej was incredibly accommodating

site_logo

Invictus Motors Ltd . 2024-05-18

MORE AT Google

The service was fine but the burger was overdone has was the onions and the chip’s disgusting hopefully it was a one of but don’t think we will be back for a while

site_logo

Barrie Stringer . 2024-05-18

MORE AT Google

What can I really say, it’s a hamburger. I got the double patty tribute burger. It was certainly good, but nothing life changing. It was perfect for a quick bite to eat and I would eat at this chain restaurant again if I visited the area again

site_logo

Ryan Wischmeyer . 2024-05-14

MORE AT Google

Thank you so much Luca!!! Amazing service :) x

site_logo

Naomi Musto . 2024-05-14

MORE AT Google

We ate two excellent burgers on the way out from our visit to the Tower of London which is located a short distance away. Very nice and young place. Thanks to Luca for the welcome advice and excellent service!

site_logo

Dario Trupia . 2024-05-12

MORE AT Google

Delicious burgers, cool music. Can really recommend it.

site_logo

Christopher Horst . 2024-05-12

MORE AT Google

Best burger eaten so far in London. Both the beef burger (I took the honest burger with caramelized onion which gives that touch of flavor that breaks) and the version with chicken were good (the breading was also excellent). In the photos they don't show much, they seem small... but trust me, it's hard to eat everything. Advised. Helpful and pleasant staff.

site_logo

Luisa Gallo . 2024-05-12

MORE AT Google

Very good place very nice food and drinks. Luca was very polite and caring. Would really recommend this place.

site_logo

Lauren Boyle . 2024-05-09

MORE AT Google

The food was very tasty. Friendly service.

site_logo

Benjamin Bräuer . 2024-05-09

MORE AT Google

The food and drinks amazing. Luca was very polite and ready to work at our requests. Very good place .. I enjoyed my time here a lot!

site_logo

riccardo forno . 2024-05-09

MORE AT Google

Really nice place. Great food but best of all the amazing service. Highly recommended ⭐️⭐️⭐️⭐️⭐️

site_logo

Claus Broholm . 2024-05-09

MORE AT Google

A very nice place on the map of London, view of the marina and close to the Tower of Bridge. It's worth trying the burger and fries because they were delicious! However, the service of the place is really at a high level, and the waiter, Andrzej, welcomed us very nicely. I will definitely come back to this place when I visit London, if only because of the service and tasty food :) I sincerely recommend it.

site_logo

Dagmara Pasik . 2024-05-08

MORE AT Google

Delicious burgers with the option of choosing a gluten-free bun :) great service, great atmosphere :) I recommend it wholeheartedly :)

site_logo

Karolina Kwiatkowska . 2024-05-05

MORE AT Google

Giuseppe "SIMPLY THE BEST" Ask him and he will be able to advise you best

site_logo

Roberto Fasciani . 2024-05-04

MORE AT Google

Professionalism, friendliness and goodness

site_logo

pasquale guarini . 2024-05-04

MORE AT Google

Giuseppe number one!! Very kind and helpful. Absolutely recommended!!!

site_logo

corrado scarano . 2024-05-04

MORE AT Google

Delicious food and great service! Upon arrival, we were greeted by a very nice professional waiter, Andrzej, who, as it later turned out, was Polish. We didn't feel so good in any restaurant during our 4-day stay and we didn't eat anything as tasty I recommend! :)

site_logo

Katarzyna Wilamowska . 2024-04-29

MORE AT Google

We entered the place with our friends and were immediately greeted by the very nice waiter, Andrzej. Very polite and smiling, he served us professionally and answered all our questions. The best waiter we met in 4 days in London

site_logo

Wiktoria Sargsyan . 2024-04-27

MORE AT Google

Jo's food was very tasty, even gluten-free. The fries were really good with rosemary. Truly the best fries I've eaten in a long time. After ordering, everything went very quickly. The lemonade with mint was also highly recommended.

site_logo

Felix Meyer . 2024-04-27

MORE AT Google

An evening spent in company in a place that lends itself to amiable chats and light-heartedness. The stage, that of the city of London, is replaced for a few hours by an unusual marina in the middle of the city, not even 100 meters from Tower Bridge. We are warmly welcomed, the smells and colors are those of an English pub, even though we are still talking about a franchise location. The flavors are excellent, a single note on the onions perhaps a little too full of oil (I would recommend a little more time on the wax paper or an extra shake before serving them). Classic beer and finally the inevitable chips, excellent. To try.

site_logo

Lorenzo Pavarese . 2024-04-25

MORE AT Google

The best location of this chain as it’s right on the water

site_logo

Sascha Mund . 2024-04-24

MORE AT Google

Best staff ever! And mouthwatering burgers.

site_logo

Stacey Haber . 2024-04-22

MORE AT Google

Giuseppe is my man. Fantastic burgers and service

site_logo

Hayden While . 2024-04-21

MORE AT Google

Amazing staff with a wicked atmosphere! Would most definitely visit again! 🙌🏽🔋

site_logo

Beau Diprose . 2024-04-21

MORE AT Google

A good down-to-earth burger, the fries are nice and crispy and not only seasoned with salt, which I personally think is good and varied. Service was very nice and competent. Unfortunately it was very crowded at lunchtime.

site_logo

Tobias Krebs . 2024-04-19

MORE AT Google

Best food and service I've had in London! To top it all off, just about everything is gluten free if you sub out the bun. I had the Carolina Fried Chicken Sandwich which was amazing and the rosemary fries were great too! The staff was really friendly and got our order quickly and the food followed shortly after. The music was killin' it too! Great gluten-free experience, highly recommend!

site_logo

Jaclyn Smith . 2024-04-19

MORE AT Google

The location of this restaurant is so lovely as you have a really nice view of the docks. I went with a friend and we both have food allergies which were dealt with superbly. All of our questions were answered and we were offered alternatives for things that we couldn't eat. The service was really fantastic. The burgers are so tasty too - the chips are special. Price wise, I also think it's more than reasonable.

site_logo

Alexandra Chroscz . 2024-04-16

MORE AT Google

Great burgers and fries and nice view of the marina, was greeted by friendly staff today. Cheers

site_logo

Ann R . 2024-04-14

MORE AT Google

Party of 5. The waitress was lovely, however we waited 40 minutes for our food. Considering the restaurant was at, potentially 50% capacity, this was very confusing. The burgers were great all around, however the chips left a lot to be desired and has to be discounted from the bill.

site_logo

Renee Gayle . 2024-04-13

MORE AT Google

We really enjoyed our burgers, especially with the tasty rosemary chips. The food was delicious and cooked just right. However, we encountered a hiccup when our second order was incomplete, and we ended up missing one of the burgers we ordered. We made a reservation online, but when we arrived, the staff initially offered us a table in the middle. After mentioning our reservation, they seated us at a different available table towards the back. Also, if you order a coke, it tends to arrive way before your food and it was opened, so keep that in mind!

site_logo

Muge BN . 2024-04-11

MORE AT Google

When it comes to British hamburgers, I think the Honest burger is the best. The food seems delicious and the atmosphere of the store is good, but it seems a bit racist.

site_logo

Max Red . 2024-04-10

MORE AT Google

The burgers and fries were very good and the service was friendly and attentive. The price-performance ratio is very good and the location is very quiet and relaxed despite the close proximity to the London Tower. An absolute recommendation for a quick refreshment after a strenuous visit to the tower.

site_logo

Florian Messler . 2024-04-08

MORE AT Google

Came here a couple of times. Nothing to say about the food, which is always lovely, but the service should be improved. The staff don’t show any acknowledgment at clients arrival, and both times we have been waiting to be seen, acknowledged and seated way too long. Please do better in terms of service as it’s a shame to lose customers given the positive quality of your food overall!

site_logo

Greta Craxi . 2024-04-01

MORE AT Google

Had a great experience at Honest Burgers – their menu is impressively adaptable for gluten-free needs without compromising on taste. The burgers are flavorful and offer good value for the price. The gluten-free bun was a standout, pairing perfectly with the Tribute burger I chose.

site_logo

Orion North . 2024-04-01

MORE AT Google

We went here for dinner and the atmosphere was very good, the staff very friendly and the burger was very good. The potatoes have a special touch and are very very good, even addictive. I ordered the truffle burger that was off the menu, a success without a doubt.

site_logo

Marta González . 2024-03-31

MORE AT Google

When you leave the Tower grounds at 1330 after your 1000 tour and you're starving, head to this Burger Joint straightaway. Don't wander around looking at other places. One of the best burgers I've ever had in my 58 years of life, and I eat a lot of burgers, the rosemary fries were also amazing. Beautiful location on the edge of the harbor.

site_logo

Thomas Moreau . 2024-03-28

MORE AT Google

Dad and I had a craving for a burger and a pint. Steven our server was very helpful and recommended an excellent one for me. The tribute burger was outstanding; perfectly cooked beef patty, tallegio cheese, smoked bacon, white truffle mayo, truffled shoestring fries, and pickles. Every bite was mouthwatering! Dad enjoyed his smash burger. We both washed it down with an Orbit brew.

site_logo

Shazeena Taherbhai . 2024-03-27

MORE AT Google

Excellent burger joint! Beef or chicken food with good seasonings. Very good idea to go as a family

site_logo

Francesc Grau . 2024-03-25

MORE AT Google

The vegie burgers, at this tucked away, Honest Burgers, place are scrumptious. One could contemplate the view of the Tower Bridge one passed to get to this comfy, and cosy spot, while eating the best onion rings, ever made anywhere in the world! Yummy!

site_logo

Charles Sauer . 2024-03-24

MORE AT Google

Thank you! THANK YOU so much for looking after a gluten free problem child! You were the third restaurant I spoke to in the immediate area and the first to be welcoming and helpful! Your service was awesome; food yummy AND I can m9ve on with my day not worrying about having being glutened and the associated inconvenience (so much worse on a vacation in a strange town!) Thank you!

site_logo

Karen McDonald . 2024-03-23

MORE AT Google

As a long time customer who has eaten here since they opened I felt like I finally HAVE to leave this review. I preface this review with: the food is always pretty good… But the staff are just atrocious, this particular Honest burger has had a string of new managers every 2-3 months since the start. I have ordered here every Thursday almost religiously, at first the wrong orders and delays were funny or minor annoyances, but after the 4th consecutive time you kind of have to wonder if they are doing it on purpose. A lot of the times I am ordering on the phone because it’s the most convenient for me, they have muted the phone or lost the receiver so many times I cannot count any more. After having had a conversation with the previous manager about keeping a better eye on incoming calls, this new manager manages to tell me to call back in 5 mins, only then to not pick up for the next 30 mins. Literally going out of their way to waste a customer’s time. I don’t mind ordering from somewhere else, just tell people you can’t order on the phones at this point! Their online ordering system doesn’t apply local discounts and has no option to pay on collection. When it works it’s great, but at this point the success rate of ordering from here is 50/50 at best… not worth it any more. And I have to say! The managers might have changed, but there the one lanky guy who only half speaks English that always gets the orders wrong that seems to be the common denominator. Terrible experience, don’t waste your time here.

site_logo

Jing H . 2024-03-21

MORE AT Google

Similary restaurants in London