Crate Brewery in Tower Hamlets

Great place to go with friends on a Saturday. Atmosphere was lovely and we all had a great time.

I am writing to express my dissatisfaction with the service I received during with my friend’s visiting to your bar on saturday. Not only was the bar overcrowded, but I was also refused service in a manner that I found both unprofessional and rude. After waiting for a significant amount of time, I attempted to order drinks, only to be met with a dismissive attitude from the bartender. When I asked for assistance, the bartender ignored my request and made no effort to acknowledge my presence, despite me being clearly visible. When I approached the bar again to ask why I had been ignored and was waiting long time to be served I was told that they were “too busy” and “time to close “to serve me, which was extremely disrespectful.

Pizza great, but beer is not my taste hence only 4 stars

The atmosphere is great and the staff is friendly, but the pizzas arrived cold and the wait time was longer than expected. Hoping for quicker service and hotter food next time!

Was here on Sunday for a friend's event, great atmosphere as soon as the sun is out, fantastic views on the canal and apparently the best gluten free pizza my friend has ever had. All round great vibes

The music was so loud that I couldn’t hear myself think. Also, saw a British version of my friend John. And there was a massive pile of vomit on the way into it

Their sage and truffle pizza is one of the best pizzas I had in London. I’ve been popping in for that particular pizza every time when I’m around the area.

Lovely venue and atmosphere, but truly poor bar service. ‘Who is next’, ‘ I dont know if that is the lager you asked for’. My heart sinks when I hear that.Then the pizza, again for the money it should be better. Either go cheap and accept the quality , or keep those prices and up the product.What makes it work is the venue, the canal, the buzz.

Great pizza and beer, nice canal side atmosphere

I enjoyed a gooseberry sour and a vegan pizza. There is a cozy covered outdoor area with heating which is perfect for chilly evenings.

Great pizza, little bit slow service

Waited for 40 minutes before our Pizza finally came. When we asked for the second time where our order is, the manager wasn't helpful or apologetic at all. He said "hopefully" coming up soon. Pizza is average.

Crate Brewery in Hackney Wick has a great vibe, excellent beer, and decent pizza. The atmosphere is lively and relaxed, perfect for a drink by the canal. A great spot to hang out!

Epic spot in the heart of Hackney Wick! Cool outdoor area right by the canal. Nice pizza and good beer selection.

Ok. Lots to unpack here. Really good vibes. Great music! 5 stars for atmosphere. But let me get to the pizzas… heard they were legendary… and… they’re nice, sure. Yes the place was packed, but I was never told our pizzas would take a whole hour to arrive. (My friend ordered a pizza after me and told me). After 1h30m of waiting for two margarita pizzas, I finally went to ask the bartender where the pizza was? He came back with my pizzas in to go boxes (even though I gave them my table number). So he gave it to us and while they were nice… they were cold! I just don’t get it? They bake the pizzas in batches and that’s fine I guess, but why did my pizzas not get delivered to my table? Why did they randomly assume I wanted take away? Did they go around the floor and not see that my table was table 100 aka the one for the pizzas? The bartender didn’t know what happened, just apologised and gave the pizzas to me. But they were…. Cold….. I realise this was a one off mistake because my friend who ordered a pizza 30 mins after me got her pizza before mine (what caused me to ask the bartender about where my pizza was) omg sorry I just ranted but like UGH it’s so annoying to have tasty things ruined because they are COLD! So yeah 4 stars for flavours, 2 for service, 5 for atmosphere byeeeee

Amazing alternative dietary requests availability - thank you for being able to accommodate a GF and Dairy Free, pepperoni 🍕 pizza and great drinks!

Lager and pizza were great. However, the guy with the curly hair and glasses wasn’t nice. I just wanted the tap water, and he grimaced and pointed the water jug without saying. I am not sure whether he doesn’t like Asians or just not feeling being kind.

Very cool place in a beautiful location. They have really good beer, the best I've had in London. The pizzas are also delicious, so highly recommended!

That ain’t pizza !! Call it flat bread with toppings but not pizza please!

The beer is ok. But the pizza is just a flat bread with stuff on top. Not even tomato sauce. That’s cultural appropriation!

It’s a lovely brewery I love the space and the table outside near the canal Huge and nice bathroom upstairs Nice and thin pizza 🍕 Really light and tasty Friendly staff Always hung out with friends here Their beers are really good 👍🏼

An all time sunny fay favourite in east London. Fantastic terrasse, great pizzas, bice athmosphere, come in early to be sure to catch a table in the sun!

Good beer at a canalside venue..

Amazing staff. So accommodating, kind and generous. A great night out.

Pizza was unreal - especially the Stilton, walnut and sweet potato! Great vibes to meet friends!

Your lager is not lager. Please serve to people proper lager beer.

A little on the pricy side but good atmosphere and good pizza

Maybe a bit loud for an intimate dinner, but great pizzas and friendly atmosphere

Pizza is really good, atmosphere is great

Nice pizzas and a good choice of drinks, great spot to hang out with friends, super relaxed vibe and in a great location by the station as well as near plenty of other places to head to before/after.

Right. To all gluten-intolerant. Aliens, we have found our meca. For GF pizza that is. So Ive had this pizza multiple times, and each time it does not disappoint. Idk why but each time it actually starts tasing better. Today I held in my two hands one gluteny crust, and one GF. They felt the same ish texture. Crunch, similar; GF if not better.The top and bottom sides were equally cooked (grilled toasted idk what they do to these, in a red room, under pink lights). I managed to finish the WHOLE pizza by myself. Ps. Want the num of the chef😝 jk

It would be good to see some dedicated vegan options on the menu instead of taking the cheese off the feta pizza to make it vegan. Nice staff and great venue and location. I’m sure in Hackney Wick there’s enough vegans it’d be worthwhile doing this (thank you 🙏)

The favour is there in the pizza but it is let down massively by the base. The dough is flat, flavourless, dry and just a little bit anaemic. Lovey service in the bar lovey drinks.

Pre match pizza n beers with friends / family before walking over to West Ham game

The pizza in this place is SO FREAKING GOOD. The gluten free crust is amazing and the ingredients are so fresh, it's like they went out and killed things right that moment to put on the pizza. I can't rave about this little gem enough. Plus the staff were universally awesome, helpful, and friendly. I want to go back for more!

Highly recommended place if you visit Hackney. Relaxed atmosphere, very good pizzas and a very very good Haze beer. I would repeat without a doubt.

great pizza and vibes! especially in the summer I especially recommend the courgette pizza :)

I know this sounds very dramatic but I think this might be one of the best pizzas in London? Beer is great too I always go for the potato + sage pizza - sometimes comes out a bit cold but quality makes up for it

Great Crate with the nice things and beers

Found this place by chance whilst visiting nearby market. What a great place, had a pint of 'Haze' - very nice and their pizzas are superb 👌 I had the excellent spicy salami; not often I eat all the crust too (normally leave a 'ring' of uneaten crust!) But this was superb, we both agreed one of the best pizzas we'd ever had. Recommended 👍

Literally so good - the only thing I would improve is that some people are a bit feral but it’s okay

Pizza is distinctly okay. Toppings are great but the dough lets it down in my opinion. Bar itself is really good though if a little expensive.

Coeliacs and gluten intolerants beware! After being a customer for so many years, I found myself on duty to flag an extremely concerning situation from today 17 Nov 2024 at 1.30pm. As a Gluten Intolerant i’ve always found this place very welcoming as they offer Gluten Free pizza. But today they have mistaken my order and made me eat gluten, breaking my strict diet and putting my health at risk. I’ve ordered one Gluten Free pizza and one normal one. The bar woman took the order normally, and understood clearly well, but called my attention that she didn’t ask ‘is it an allergy or intolerance?’ as they usually do. I even asked for a GF beer and she said ‘our lager is GF’ which it had no ‘GF’ signage but, OK, I trusted her, and even tipped the staff as usual. Worth clarifying it wasn’t a busy day, so there’s no excuses. Then our order came, first my pizza, and 15 mins later my partner’s pizza. Once my partner’s pizza arrived I’ve noticed they were too similar. There’s always a difference in the dough between a GF and a normal one. By that time I’ve already eaten mine completely. We double-checked by asking the waiter and after a while she comes back apologizing and confessing they confused the order with another table and offered us ‘free drinks’ as if this was a solution. I was speechless and then soon came back with the refund. This is a serious mistake that can end up in a serios incident. I’ll raise a complaint to Hackney’s corresponding body but I hope they train their staff accordingly. Today was a stomachache but someone can get seriously injured.

So unexpected. An amazing pizza. I had safe and truffle oil with potatoes. Base was thin and firm. Smothered with cheese and a hint of truffle oil and sage. The service was so quick and staff extremely friendly and chilled out. They also do mulled ciders which smelt great but I really fancied a ginger beer. Highly recommended x

Great vibes, beers always good and it’s always busy. Came as a group of 4 and didn’t book, got a table when some left and then was sceptical of the 20min sign wait for food but fair play it was about that! Pizzas were delicious, came here a few years back and it was just as good, definitely recommend!

Absolutely amazing beers. Great atmosphere.

Excellent thin, flavoursome pizza. Good choice of craft beer & wine, but alas no cask beer anymore. Lots of space inside and out, good for watching the boats go by.

Good canal side bar. Interesting range of (pretty expensive) beers. Sadly no cask offering. Food looks good, pizza, salads and snacks.

Delicious pizza. Nice atmosphere. But a bit too busy, sometimes hard to find a table.

Wow this place is special. Everything was great, I love the atmosphere, building, scene, not to mention the great beer and pizza. Turns out there's even a Michelin star restaurant on the first floor. These guys have something special and it's wonderful to see what they have achieved since 2012.

Had middle eastern lamb pizza, it was heavenly. Crispy base, nicely spiced lamb, generous topping.

Food took ages and was average, pints not even served in a proper glass for £7…

Super easy place to have a few drinks & pizza. Def recommend

Decent pizza. Good beer. Nice spot on the river.

Went after work for a couple of drinks and pizzas, good service and good choice of songs.

Crowded in the evening, great seating by canal.

Serve pizzas and some salads. All very good as and there is a good selection of decent beers

A wonderful place for drinks and pizza! We have tried three different flavors and each of them has been a hit ! Also they have a great selection of beers and ciders !! Great vibes and a place to chill. Must visit !

It’s a great venue for some drinks after work or if you live around the area. Always a fun place to be. I would say the drinks are on the expensive side but worth it for the great drinking spot.

Lovely space by the canal. Now there’s music and dancing until late as well which is new for me as hadn’t seen this in previous years. Pizza here is quite fresh and yummy - we had the spicy salami and lamb mince one. Gets quite vibey watching boats and parties pass by. Perfect for summer!

Always love coming to crate! Their amazing team even helped rescue my phone after it fell in the canal yesterday

Really tasty pizza and beer. Will definitely be coming back.

A real cool spot to spend for the afternoon. Pizzas, beers and DJs what more could you ask for. Recently went for the Coffee Club event and it was definitely one of the best things I’d been to in London. Some events have free entry and the drinks aren’t too expensive either.

Great place and location but have a terrible security guard. Visibly seen shoving girls and grabbing them by the neck aggressively for no reason. Felt very unsafe as a woman

Awful experience. Had all of our stuff in one section, and went to the toilet which was in the main bar area, and security wouldn't let us back in under any circumstances. Very rude and forceful when we tried to explain the situation to let us back in. Won't be coming back.

Can understand match days, but latest agenda of getting served in plastics (indoors) at 10pm is a slip in standards.

We had a terrible experience here, the pizzas were not great and they completely messed up our order, somethings took repeated requests to get but came eventually, service was very slow and the beer was just awful. The next day we all had stomach problems. It’s a shame because I’ve been many times before and it’s always been great before.

I go to the crate before every West Ham game with my kids. The beer is excellent, the pizzas are superb also. They keep it simple and do it really well. Staff are good especially Jerome in the bar and Bernard on security - both take time to come over and chat to us and make us feel really welcome every time we’re in. Top lads. Love the Crate. ⚒️

Relaxing place to sit and chill with a cold one by the canal. I didn't eat myself but those eating pizza really enjoyed it

Visited here on a Tuesday evening in August and was surprised at how busy it was so early in the week. The Draft beer here is so, so good and although we went for just the 1 ended up having 3 or 4 each. Only downside is that it’s quite expensive at c. £7 a pint but that’s becoming the place at most places now (August 2024). Ordered two pizzas which were both quite nice, but nothing to shout home about - all in all this place is great for the vibes, the canal side location and the crowd it draws.

Great pizza and beer. Friendly staff

I have to agree with the post below regarding the service at Crate behind the bar. This was my third time visiting Crate. When we arrived yesterday there was no one waiting at the bar, however after waiting to be served by one of the two bartenders, we resorted to standing in front of the girl behind the bar and interrupting her conversation. She appeared most annoyed that we had dared to ask for drink. The next time we returned to the bar the place was slightly busier, however the pace of the service behind the bar was painfully slow. This I don’t particularly have an issue with, it is a busy bar on a Saturday. However the staff behind the bar could not have appeared less impressed. Each server was miserable, dismissive and seemingly irritated by having to pull a pint. Then the card machine asks for a tip which is laughable to be honest. Crate’s appeal is its great location and great beer, so perhaps people are less fussed if the bar service is rubbish. I write this not to do the place down, but to make a comment that the bar staff we experienced yesterday (and on previous visits,) are doing a disservice to a great place. At least hire people who don’t resent you for asking for a beer.

Decent craft beer and pizza bar by the canal

,pizza were cold ,the sound inside the venue is quite loud…

Nice atmospheric location on a summer evening. Interesting and tasty pizza toppings.

Good place for craft beer and good pizza. Pints getting pricey af but vibes are always chill for a hang with friends. Relaxed atmosphere on the canal. Dog friendly.

Way too busy. Beer ok, but not the best. close to other venues if there’s no seats.

Really nice, I had a great moment around here

Worst bar ever for service. Lovely pizza but had to eat it without a beer because just couldn’t get served. My advice, go somewhere else.

The staff appeared disorganized during our visit. I ordered food and drinks for my girlfriend and me, but when I returned to the table, they had delivered pizzas we never ordered. Despite my girlfriend's attempts to explain the mistake, the staff seemed confused and unhelpful. We went back up to clarify that our food couldn’t have possibly arrived yet. Instead of addressing the issue, they came to our table, showed little concern, and questioned why we didn’t just accept the wrong order. To make matters worse, the manager approached us as if we had intentionally taken someone else’s food, which was quite frustrating. The beer was mediocre at best.

The pizza was delicious. Not too big of a meal though, I was hungry again a few hours later. Staff were helpful & offered good suggestions. The cider I had was passable. Nice place to come with mates, but make sure you're able to grab a seat outside. Otherwise it's probably not worth it

Updated review from 5 stars to 2: So disappointing to see Crate going backwards from having mostly fully plant based menu to such limited vegan options. Your pant based pizzas were out of this world & I have been raving to all my friends that you made the best vegan pizzas in the world. Sad to see that compassionate choices are no longer on your priority list. Previous review 2022: Excellent location right by the canal. Spacious seating area outside with big chunky wooden tables and lovely views. There are a few bike-racks at the back of the beer-garden, which is helpful for us cyclists :) Friendly and welcoming staff. Superb vegan pizzas. Great selection of ales and beers. I loved their Crate stout - rich, smooth and full of flavour! Buzzing atmosphere & great crowd.

Cool beers and unfortunately luke-warm pizzas.

I found my experience at Crate to be uncomfortable and oppressive. We approached the bar. Our first attempt brought us within 5-6 metres but our path was blocked by around 60 people and a laboured service. Sharp elbows; calculated dips of the shoulder, less subtle defiance - various tactics used to get within 15 minutes of a pint, let alone the 30 minutes that less aggressive customers would be left to wait. I loved rugby at school - something about that organised chaos - but I'd not experienced a scrum like this before. So we'd made it to the bar. Our order had been placed. The 20-minute wait on the kitchen was clearly emphasised, something we could accept. Various pizzas came and went, but not ours. A mix-up of sorts but the remaining pizzas were not served. Note: I would now like to express my dearest thanks to your server, Bognar. Clearly ours and a litany of orders had been mis-managed. The aforementioned member of staff showed consummate professionalism, generously bringing us a free drink and ensuring our pizza arrived a mere 45 minutes after ordering. It was my understanding that pizzas cooked in under 5 minutes but perhaps I'm mistaken. What can you take from slow bar and food service, as well as inhospitably loud music? Well, this was not my first time at Crate (possibly my seventh or eighth). Pivot back to 2016, Hackney Wick was far from it's current status as 'the spot'. It was a tranquil place, with a genuine character - something that clearly has been lost along the way. But that's how the city goes. From the clearly underpaid staff to the boosted bass, to the minimum £7 pints (sorry, what?) and the embarrassing service. Crate has lost its way and whilst I'll join my mate's birthday there, I won't choose to frequent an obvious sellout if it were up to me.

Location location location! Beautifully set right on the canal, with an outside area, it is an awesome place to come for drinks. The pizzas looked great too, however, we arrived a little too late to order. Fantastic vibes, will become a regular.

Great place, tasty pizzas, good drinks selection

Decent pizzas and a nice selection in the brewery. Pizza toppings were nice and different but felt a little rushed in their assembly.

Good place to be cool and happy. Good beers. Good pizzas 🍕.

Great beer and pizzas, lovely location on the canal which is even better in the summer

Buzzing during the summer, they also do RA events

Beer..... No more to say but PERFECT

Great and unique pizzas. Well structured venue with fast service. Lovely rhubarb cider as well. Some nights having live djs playing as well.

This is a great place for drinks and pizza. On the canal with a great atmosphere. Have been coming here for years, and it's always good.

The drag bingo event was brilliant fun!

Cashless business are unfair and unjust you must give options and this place doesn’t

V thin pizzas but tastes good - recommend the feta, onion and courgette pizza

Lovely bar location, great service. Worth a visit when in Hackney Wick

Perfect summer spot by the canal! Spacious indoor and outdoor seating, cool interior and crunchy style pizza (sage & truffle pizza absolutely delicious). Oysters on an offer too, served outside. Good beer selection.👍

Great vibes when the sun is out and the living is easy. Great pizza, quite fast service. Can get packed on a sunny weekend afternoon. Lots of table space outside by the canal. Good pitstop of partying in nearby venues.

Buzzy and busy. Pizza was a bit rubbish and they messed up the order but was so busy we couldn’t get attention to rectify it.