Naniwa Japanese Restaurant in City of London, Westminster

don't order from here as it would take minimum 2 hours for your food to arrive and when it dose is going to be very cold neither your dog will not eat it (:

Very poor service here, they are clearly understaffed. Waited nearly an hour for water after asking multiple times. Told us one of the desserts we ordered was out of stock only when they were bringing everyone else’s desserts to the table - they asked if we wanted another one but we declined as we didn’t want to wait another half hour for it to arrive… Also the scan to pay option was not working so we had to go and get someone to pay our bill. Icing on the cherry was that the out of stock dessert had been included in the bill!! We were walk ins on a Friday night so expected it to be busy but not this bad, if it’s too busy then restaurants normally recognise that and don’t admit further customers. They are clearly catering to people visiting London here as it’s a tourist hotspot so probably don’t feel they need to provide good service for repeat custom.

My friend and I visited the Selfridges outlet today and were attended by Shija (we got her name from one of the other staff members), who unfortunately provided us with a disappointing experience. We ordered a chicken yakitori from the hot menu and selected a few colored plates from the belt. After waiting for 30 minutes and nearly forgetting about our order, the dish still hadn’t arrived. When we approached Shija to address the situation, her response made things even worse. She informed us that the yakitori was sold out but failed to update us earlier. While we understand that these things happen, we expected a more thoughtful and sincere acknowledgment of the issue. Instead, she simply stated that the dish was sold out and walked away without offering any further assistance or apology. As regular customers of Yo! Sushi, we were shocked by this lack of professionalism. We felt compelled to share this feedback, hoping that future interactions with staff members will be more positive.

Tiny portion of salmon, it was not worth the price tasted OK definitely would not buy it again.

Bad bad bad . I don’t know what changed in the management but quality has gone way down