Nando's Reading - Gateway in Reading

5 star review solely because of the customer service we received from Rob. Had an issue with my food, which he sorted out straight away. I have been before when other managers have been so unhelpful and rude, but Rob could not do enough for us. He is a credit to the restaurant Edit to recent visit: Khamis and Ramzi have amazing customer service. We always have a good experience at this Nando’s when they are working

This is my favourite fast food restaurant so obviously I will score high. The chicken, chips and salad are always on point. The sauces are the best for spice lovers. I've tried a lot of the menu, and nothing disappoints. It's nandos. It was consistent.

Very busy later .but we went at 5pm & got a table 4 6 people no problem.

Halal food. Great service. Neat and tidy. Can get busy in the evening.

We recently ate at this Nandos and were told there would be a 45 minute wait for seating which we decided to wait. After 45mins the manager seated another larger party of his friends who hadn’t pre-booked (I know this because I was sat speaking to them in the seating area) who had just arrived at the restaurant rather than us which resulted in us waiting another 20 minutes. Once seated and ordered up we had to wait another 45-50 mins for our food to be served. Which usually wouldn’t be an issue but due to the waiting time for a table this all resulted in my friends and I receiving parking tickets for being in the carpark for 2hrs and 20mins.

Good food, easy to order and prompt service.

Great food and service! Love the bottomless drinks. In a good location.

Not much different than any other nandos. Food was good, but there was a lack of self service cutlery when we went. Staff were quick and helpful to rectify when alerted though.

Huge, well decorated restaurant that serves mostly BBQ/grilled chicken based dishes. I had heard it's always busy and my visit on Friday evening with a friend was no exception. Had to wait 25 minutes just to get a table. The place was so crowded that the queue extended to inside the restaurant and around about 6 tables... this spoilt the evening as we were being overlooked by strangers hovering around our table. Food itself was good, but the large chicken legs/breasts were not my kinda of taste ..abit dry.

Beautiful location with free parking. It isvery rare in Reading to get free parking. Lovely staffs and lovely food.

Long wait for searing multiple items forgotten on order and food Luke warm.

Good place to eat. Not traditional Asian restaurants. Sauces are good

Best Nandos branch I've been too, (and I've been to a few!) Customer service and food is fantastic! I've always left feeling happy!

Great location and quiet atmosphere. Clean spot and friendly staff.

A normal great experience from Nandos. Not been to this branch before. Really busy on a Saturday evening. Took about 40 minutes to secure a table but was worth the wait. Food was fresh and tasty as always.

Usual nandos experience.... staff were very friendly and brilliant service. Thank you.

Food is always great. It’s a staple for me. The team is great. Harrison on the till is absolutely brilliant. Top guy.

Good service, good quick tasty 😋 food! Vegetable burger and the macho peas really nice. Good access ♿ for all. Communal toilet, with baby change. Kept clean. Would visit again 🤩☕

I took my partner here for his birthday yesterday and we had such a lovely experience. I asked whether we would get any discounts as it was my partners birthday, but instead Catia offered a free chocolate cake and brought it out at the end of our meal whilst the staff sang happy birthday. Was a lovely gesture! Thanks Catia. Lovely Staff and great atmosphere.

Food was luke warm and french fries were cold and seems were refried

Always the loveliest staff, very welcoming happy and helpful

Service was with a smile and food was good, adequate parking.

Food was nice, but I paid 3 times as their website told me my order has failed. We needed to manually order at the counter. The server had no customer service skills at all. Otherwise okay.

Fresh, tasty and delicious! There was enough to take back home too. The sharing platter is more value for money ans just as good. Only thing to avoid is the gravy, it's tasteless and watery, avoid and stick their sauces. It can get very noisy and busy so try to avoid peak times to avoid waiting a while.

Always live up to expectations.

Every time we go to Nando’s they are out of chicken livers. For my family and I this menu item is one of the main reasons we go to Nando’s. The most recent trip to this Nando’s was comical: they ran out of chicken… it’s a chicken restaurant, haha! This meant that they could not even take our order and we had to keep coming back to the counter to check as they wouldn’t even come round to tell us when we could order. It did not make sense why we couldn’t at least place the order and just wait for them to prepare more chicken for the grill. Eventually the manager came out and asked why the staff were not taking orders. Half of the staff are friendly, and half of the staff are miserable and even rude. The last 3 times I have been to this Nando’s, I’ve had the runs and so too have other people from our group. Not sure if this is slightly under cooked chicken, or hygiene issues, but it’s now made me not want to go back to Nando’s. At least not to this particular one. Which is a shame because there are no other halal Nando’s near to where we live. I used to think Nando’s was nice, but to be honest it’s quite overpriced. You can get the same or better peri peri chicken at other places for much less. Okay they may not be the same sit down kind of restaurant as Nando’s, but strictly speaking on the food side of things there are cheaper yet better places. Nando’s has become very popular but I personally feel it’s gone downhill from when they first opened up in the U.K. I’ve even had chicken come to our table almost cold.

Great little Nandos, service with lots of big smiles.

Very nice food and we appreciated halal option. Very friendly service and almost no waiting time even on Sunday evening :)

Absolutely rammed with people and a tiny entrance way and waiting area. Loud, uncomfortable and generally not well planned. Food takes a hit when it is especially busy but usually pretty good.

My daughter pass her GCSES exam. Celebrating at Nandos. Enjoyed the atmosphere and food

Service a bit slow but great food

So after the wait to get into this prestigious restaurant they had completely ran out chicken. I had to improvise and order wings which were tiny which I could have got for a quarter of the price from Peri Peri on Whitley street. It gets 2 stars. One for being open and one for being halal.

We had a great time at Nandos! The food was delicious, and Ramzi was especially nice. His friendly service made our experience even better. We'll definitely be back!

Nando's Peri-Peri Chicken: Flavor Sensation Nando Restaurant serves up delicious peri-peri chicken that is marinated to perfection and grilled to crispy perfection. The variety of sauces allows you to customize the heat level to your liking. The sides, like the creamy macho peas and crispy fries, are also excellent. The vibrant atmosphere and friendly service make Nando's a great choice for a casual lunch, family dinner, or night out with friends. Highly recommended for a flavor-packed dining experience.

Always great service by the whole team! Polite, warm, and welcoming. Walked in and got a seat in under five minutes and ordered via the app, and we were eating in Super Quick time. The food was served hot with the great Nandos taste you love. I can honestly say I've never had a bad experience in any Nandos..

Service and food going down and prices are increasing sadly 😥

What a superb team there! Friendly, polite and helpful. Birthday for my son made extra special- thankyou so much

As we can't book in advance, we were asked to walk-in. There was a big queue but we could sit which made it easier with kids. The staff/Manager were very nice and managed to accommodate us. They even gone over and beyond by placing 2 tables together so we can all be together.

Not a big fan of Nandos but the food has always been decent. Service is Meh and the atmosphere is often bland. But I like chicken and I like Nandos chicken

Terrible Food was left sat on pass for a considerable time to point fries were cold Staff ignored the food on the pass serving other orders Asked for refund staff member had no idea how to do it and his service was awful Duty manager (Marta) stated refund to card would be following day and would confirm with an email I’m still waiting for it and will be looking at legal action to get the refund 7/8/24 Another day passes still waiting for my refund or an email to confirm it with a formal apology 12/08/24 Still no refund or contact This is a joke No apology is good enough now a WEEK later Pull your finger out Nando’s and sort this complaint

Thus is best Nandos 👌 I been. Services; quality of food; place : alli is Existent! Highly recommended! Regards to everyone.

The manager Ramzi is amazing, he is all over the place makes sure everyone is served, he made our experience superb. I highly recommend the place. Ask for Ramzi and he will make it happen.

Very nice and up to the standard food. Pittas are amazing and the chicken is fresh and flavorful. Must try and have even if you have tried Nando's anywhere else.

Lovely food, lovely service especially Marta, thank you Marta 🥰

Great food! The people there are doing an amazing job. Good experience

Decent nandos,would visit again not much else to say

Had a meal here on 28/07/24 and as usual the food was fantastic. It was heaving and the staff were still absolutely spot on! Great team work and had everything running like a well oiled machine! Kudos.

Stopped for lunch with my daughter ordered half chicken with 2 sides and the chicken came out half cooked, pink skin told Manager and got fobbed of that it was supposed to look like that, totally patronising saying it was supposed to look like that, disgraceful!! One cooks with chicken all the time, you eat at other establishments and you know when a meat is not cooked!! Definately would NOT recommend this branch unless u want food poisoning.

Amazing restaurant, the service is super efficient. Thank you to Khamis for being super helpful you made our visit such a great experience. This is the best place to have chicken. Recommend 100%!!

Ramzi y su equipo eran impresionantes como de costumbre! Nos encanta un poco de tiempo de pollo y lo haces una experiencia agradable -el lote del martes por la noche

It’s Nando’s so you get what you expect but last 3 times it’s been good but 3 times before that it was terrible so you just have to get lucky. The drinks may as well say the regular coke has no sugar because fairly sure the machine has been messed up for a year because the coke is always terrible. Overpriced as well no way 4 thighs 2 sides and a drink should be over £20 when the atmosphere is mid.

They Have improved alot since I last visited them. Food was all ready on time. thanks.

This was the size of 4 chicken thighs. The price has gone up but the thighs looked like they had been cut into half or thirds. Spoke to staff who said that's how they received it from head office so that's what you got. Been here numerous times and was really taken back by whole experience. Talk about maximising profits at detriment of customer. If you are selling 4 thighs, you should be giving 4 thighs not 4 halves/thirds of a thigh

Really every time we go there, we have the same excellent service and food.

All good, the glasses aren't that clean but I was told they are, it's where they stack them on top of each other. Other than that, can't complain really. It was busy but didn't wait long at all for our food 👍🏻

Warwick and shev, provided amazing customer service, I’m extremely happy with my time there, I would highly recommend!

Good atmosphere and busy when we were there. Food overall good except for the chicken which I found to be slightly dry.

A special thank you to Maks, Anja, Charlotte for the service they provided for my dads surprise birthday. The food and service was fantastic. Thank you

Best Nandos in the area, friendly service

I went for dinner at short notice and although it was busy I got a table quickly. I ordered using the QR code which meant I didn’t need it leave my bag. The Caesar salad was very tasty. I had the chicken and rice which was delicious and hot.

Food was very good except chicken was slightly dry, still very open and nice atmosphere 😁

Standard Nandos, decent food, quick service despite being very busy

Young, bubbly and polite chap gave excellent customer service to my friend and I. He said his name was Warwick I think. Definitely would recommend this restaurant.

Nice place , delicious food, Very nice staff especially Subtain , she was lovely

Amazing service by khamis . Amazing guy

Hamdi was great! Very attentive 👍

Ordered the new stuffed wrap from here last night from Deliveroo. I’ve had it before, but this time the wrap was much worse. Watery and cold. I’ve woken up this morning very sick. Never ordering from here again

Great food in a nice restaurant, enjoyed the piri chips in particular.

It was a very good shopping experience at Reading, UK

It is always busy. Good place for halal food.

Would love to rate the food but they never have anything in stock - a chicken restaurant with no chicken - 3rd time of trying and we now given up.

Best nandos by far the chicken was so nice and fresh looking forward to going back I'm from London so it says alot if I'm willing to drive to reading for nandos

Excellent food, but slow service and sometimes provide wrong food.

The fastest Nandos in the world! And always consistently great!

Nice Nando’s - clean, efficient, and friendly service

Great food here this is probably one of the nicest nando's going in Berkshire. Came back here again tidya with friends. Food was quick and tasty. Great customer service.

Food is always good. Staff are friendly. Toilets upstairs plus disabled toilet down stairs.

Nice dinner, nothing surprising, it's a Nandos😄

For me this is the best nandos , they can be hectic at time but for me everytime I’m there Hamdi,Charlie and a few others are excellent at there service so I keep returning 🤩🤩🤩🤩

Shavaun was a great manager and dealt with our allergy request with ease. Very helpful and great staff as always. Thanks

Great place to be with family and also with friends. Place is quite big, it got two floors personally I like upper floor which gives you a better view. Ambulance is very good.

Service was very fast considering we left work for a quick cheeky nandos lunch. Staff were attentative and helpful. Ordering the food was easy and arrived very quickly. Food came in hot. It Is a popular nandos considering rush hour is full with corporates. I will say it does get full quickly so best to arrive as early as possible.

Food is always good. Takes a while to be seated.

A good chain restaurant that originates from South Africa. I like the chicken wings most. They provide you with different levels of spicy sauce. Interesting.

Unfortunately this is the worst experience with Nado's I've ever endured. My glass had some sort of cream on the inside from where it hadn't been washed, there were ants all over the table and to top it off the food was below average. Sorry to say but it's a BIG thumbs down from me, if I had the option to score zero I would have.

My family visited Reading Nando's - Gateway. It only took 20 minutes to get the food out, which was very impressive as the order was worth £70. Food portion was good, and the food quality was great. Our first host, Helal (order 25 at 1:39pm) was fantastic, he was accommodating and very friendly. However, we have given a relatively low service score because when we ordered an extra £73 for take-away, our second host who shall remain nameless (order T2-326 at 2:23pm), was quite rude and inconsiderate. The £73 order was carelessly stuffed inside a singular bag that was clearly leaking and was nearly going to collapse at the bottom. Not only was he careless and inconsiderate, but he was unapologetic and indifferent to almost causing all of that food to go to waste had my mother not caught the faulty attempt at packing the food. It is a real shame because if not for this encounter with the rude and lazy second host, our experience would have been perfect all around.

When we went it was absolutely rammed solid so hour wait. Ordered inline came fairly quickly

Wait for seating was awful, no seat booking. Dreadful experience before we have even eaten. Crammed into an entry way like we are cattle.

got seated straight away, easy to order on the QR code or you can go up. Food came quickly... cooked perfect chicken wasnt dry at all. Would come back here enjoyed our time here.

Very busy at 8pm on a Wednesday night. Food and service quick

Good service and food. We timed it right and walked straight in for a table. One hour later, they were queued out the door.

Considering everything is cooked fresh here, I still managed to get cold chicken in my burger... not impressed 😕

Great food, and nice environment, good for families.

Excellent service. A small error was made on my order, which was very quickly resolved. They were also very accommodating to ensure the food was gluten free. Thank you!

Always love going to Nando's, relaxing, friendly atmosphere and the food is excellent 👌

As ever, we eagerly look forward to coming here for the finest halal peri-peri chicken complemented perfectly by the cosy atmosphere of the Reading Gateway outlet. The staff members are consistently friendly and welcoming. A special shout out to Hamdi who served us graciously and to Khamis who attended to our every need making for an impeccable dining experience.

Much better layout and service than all the others Nandos I've visited. The staff were very friendly and efficient.

Nandos bruv innit, chicken was burnt in places hidden with a big dollop of sauce, but supposed to be char grilled I guess cuz, welcome was typically brief....how many... food arrived quick though.... guy who cleared the table was a bit of a roadman...... a thoroughly typical Nandos experience....... born of the streets.... would go back though for the authentic experience

Thank you Answar for a brilliant service, Made us feel very welcome! Thank you once again

Thank you answar very kind and friendly made us feel very welcome.