Nando's - Luton in Luton

I recently visited Nando's Luton on a Saturday evening, and I must say, it was one of the worst dining experiences I've ever had. Upon arrival, despite the restaurant being almost empty, I waited by the door for 10 minutes without any acknowledgment from the staff. It was clear that the manager couldn't care less about our presence. After finally taking a seat in one of the empty booths and attempting to order via the app, I checked the number on the table, which was free, as required by the app. However, I was abruptly approached by the manager, who informed me that the table was reserved. This would have been understandable if the restaurant had been busy, but with only a handful of customers present, it was absurd. To add insult to injury, the manager proceeded to ask me if I had ever been to Nando's, as if I were completely unfamiliar with the concept. This condescending attitude was uncalled for and only served to exacerbate my frustration. Despite the lack of customers, the service was incredibly slow. The food took an unreasonable amount of time to arrive, and when it did, my order was completely wrong. I had requested lemon herb, but what I received was excessively spicy. To top it all off, after finishing our meal, we were left waiting for someone to clear our plates. It wasn't until I had to ask for assistance that they finally attended to us, adding even more unnecessary delay to an already disappointing experience. Even the dessert took an agonizing 20 minutes to arrive, prolonging our ordeal further. In conclusion, my visit to Nando's Luton was nothing short of a disaster. The combination of poor service, slow delivery of food, and mistakes in the order made it an evening to forget. I certainly won't be returning anytime soon, and I would caution others against subjecting themselves to such incompetence.

Bad - Dry chicken dry chips - Luke warm

Food was OK. Not particularly busy. I thought the food was overpriced. Service was OK.

Really good atmosphere, decor was lovely and the food was served really fast. Taste was good ,portion was good and it was Halal .

Friendly and helpful staff, great food

Nice meal out with the family, quick service which was great when you have hangry people.

The chicken was under cooked. Seemed understaffed. Usually Nandos will greet you at the door this did not happen and we had to search for menus. We obviously never ate the meals. They never questioned it. Definitely a bad vibe in the restaurant.

The fastest entry ever in a Nandos. Service was quick and hot on delivery to our table. Nando’s chicken is on a class of its own.

Can't be faulted highly recommended 👍

The service is good and has a good ambience and delicious food.

staff were super friendly and helpful

Best food ever and big portions

Very nice for family...try it and you won't regret

Just the best Nandos in Bedfordshire

Very impressed, much better experience than the previous nando's I went to. Food was great and friendly, efficient service

Great service Tasty food Somewhat busy but yet service was fast and efficient.

BAD CUSTOMER SERVICES SRAFF WAS VERY RUDE ALTHOUGH THERE WAS A WATIRESS WHO WAS VERY NICE

I think 🤔 this Nandos has quite possibly the best grilllers from all Nandos places that we have been before. It's quite something special . Recommend 👌👏👏

always out of chicken. i feel like nandos in luton dont prep properly or they run out of rice? how can a chicken shop run out of chicken

5x chicken dishes and all chicken provided was dry but at least there was coleslaw

Really nice experience. Especially Aaliya who sat us somewhere warm and came and checked on us and even held the door open for us when we left. God bless

Nando's is usually a safe bet, but on the evening we dined, our food was overlooked and left on the side for a while until we brought it to the staff's attention. Despite the busy atmosphere, we chose not to complain.

Food here is always served quickly and tastes great. Friendly service as well by staff

Great food. Customer service was great. Will travel with kids again.

Had the best experience at this nandos they where so lovely especially livius great customer service and got my food so quickly :)

Absolutely poor service and food. Requested chicken to be saucy whilst placing the order, the person who took my order was helpful and relayed my request to the chef. However, upon receiving the food it was dry, overcooked and chewy. My concerns were raised to a waiter who then sent another waiter named JACOB who was absolutely intimidating and rude. Whilst explaining to Jacob the food was dry, chewy and overcooked he became defensive and stated the food was fine although he was not the chef and neither did he taste the food. His customer service was absolutely poor and disgusting, had no effective communication skills or empathy. He even stated the food would not be exchanged if he refused to exchange it. He came across very petty and childish as though he owned nandos. Extremely disappointed with the service from JACOB, he has no manners and does not have the skills or knowledge to resolve customer complaints. He did not apologise, spoke rudely with an attitude resulting in me not being able to enjoy my food. Waste of money, would not be recommending Luton nandos due to the extremely poor service from Jacob.

Food was fantastic Place was very neat just lots of sauce on the tables sometimes Seevice was great! Came and welcomed you , got you a seat for the amount of people you have , give you a menu to decide what you want then you oder like normal. They brang food to the tables aswell. Nice seats. Its kind of at a drunky place I mean that there are some druggy or drunk people around at later times or when it gets dark. Keep children away from others. Some smoke, etc. By far, great place to eat. Would recommend.

The staff were nice and overall good friendly customer service. The food was good but not as good as other Nando’s I’ve been too. The Chicken was a little burnt/overcooked and the pitta bread was different compared to other Nando’s places that I’ve been too and had it before, I found that a bit bizarre. Was disappointed that they had no Garlic BBQ for the Chicken at about 12 midday which surprised me massively. However overall a goodish service and a 50/50 experience to be honest!

Their food is very very good, also in good proportion and the customer service is just amazing. Totally recommend to anyone who loves good food and quality service! It did take a while to get our food delivered but the meal made up for that. 😁🙌

Food allergies were taken seriously and the staff made sure we had a properly cooked meal.

Abdul deserves promotion. 1) he has muscles 💪 2) He has a beard 3) He ls a bully And a reason I didn’t like him is he supports manchester united Xoxo 💋 Abdul deserves promotion…

We arrived later in the evening close to closing time. Staff was very friendly and helpful and food was serviced very quickly. Our meals were delicious. I would definitely eat here again & recommend.

The Double Chicken Burger is fabulous and the artwork and pictures on the frames are the best thing to be around as it gives vibes of a proper Afro-Portuguese restaurant. Staff were not bad at all, just need to work on time management and everything else is spot on. Absolutely love that there is outdoor dining and it’s right inside The Galaxy. Definitely recommend this Nando’s branch

Very friendly service, and everything was cooked especially well

My first dine in was amazing! Staff are friendly and very accomodating! Kudos. Food is amazing

Nejlepší jidlo co jsem jedil doporučim to zkusit nejlepší restaurace na světě 👍👍

Good value for money, nice food, and friendly atmosphere. Rare place where Nandos meat is halal

Served by Jaya, lovely service she was super sweet.

much better than the chaul end one

First to be serve but portions were OK not great. Loaded chips were nice but they were little but shy in giving the chicken toppings

Service was good. Friendly and professional. Food came quick and the place had a good vibe. Halal for those who want to know. Standard good old nandos. Not much else to say. Nothing extra and met expectations. Thankyou and we'll done. No pics as I'm sure you know what nandos chicken looks like

Food was good. However don't appreciate your staff hitting on my wife. I leave my wife for a few seconds to go order something extra and the short indian/Pakistani guy with glasses starts tryna move to her. Remind your staff that they're not on love island and rather they work in a restaurant, before i come there and remind dem myself KMT.

We had an absolutely great time at Nandos. We went crazy that it was halal.

J’avais un avis mitigé sur Nando’s depuis une expérience moyenne dans un autre pays. Mais finalement j’ai été agréablement surpris. Tout était délicieux et le service était super rapide et irréprochable. Autre point génial dans ce Nando’s Luton : il est halal ! 💚

All around goodness. Delicious food, friendly staff with all smiles, prompt and on-point response, fantastic ambience

My first halal Nandos where I could finally enjoy their chicken. Marvelous experience, I stronly recommend, will definitely visit again.

Hello everyone, I do not recommend this restaurant, because: the staff is very unpleasant, the people are insensitive and very arrogant, they do not receive people with warmth but with a disgusting face instead of a smile, the tables are dirty and it is unpleasant to eat on these tables seriously. avoid this restaurant it is an unpleasant experience and the food was not very great and expensive on top of that.

Good food ,vegan , vegetarian options , instead of a burger one can have the same with pita bread sort of wrap some thing unique .....

We ordered our food , then watched it sit on the pass for over 10 minutes so went and got it ourselves. Very bad service .

Food was out very quickly and was what you would expect from a Nando's. Although im not from the area and it was very loud, busy and it was not a particularly well looked after area. A few dodgy looking folk about....

Can't go wrong with Nando's. Food was great as usual. Floor manager was very helpful. Food arrived quick and sizzling hot. Will deffinetly visit again.

Everything was perfect as expected, food came really quick, my wrap was filled properly for a double chic ken wrap, crispy lettuce, fresh hot peri fries and the right portion.

A vibe it may be called as, jus wanted to visit Nando's wen in London and I went for it as I saw it. The food is awesome, the service was a little low key but i truly recommended

First time in Nando's.... Overall good experience

We are regular visitors here, mainly for my youngest son. It is ok, but not standout tbh, and seems to have lost its edge of late. Food is passable, ambience bland -but this is true of all Nandos we have visited. Decor feels very tired, too.

Fast & friendly service Food tastes nice

Good place to eat at. Spicy Chicken😀

I was there on 8th of May around 19.45. Enjoyed the food, after weird behaviour of first waiter who served wine and did not want to leave a lid (even tho it was not my first time in this place and that never happened) also he was not able to answer why he is taking it away, another one - SHAKIR arrived and changed our evening for amazing dinning experience. Thank you for taking care of us ! He was ver proffesional, friendly, able to answer questions. Big star for him.

Really bad service in nandos galaxy today, the food wasn’t up to scratch and the desert was very late, no one came to our table the whole time we were there and they said they had things out of stock but gave the same food to the next table, when I called for manager he didn’t come and then I had to speak to another manager and he said that I should speak to the main manager and got him to our table almost reluctantly, he was very dismissive of my complaint and did not want to hear anything I had to say, shut me down by shouting at me I apologise but I feel it was out of order, I had taken a group of seven people and felt the customer service was appalling today and most of all not heard at all by the manager Hamzah, I was not looking for a refund or a voucher but a sincere apology would have been enough which they failed to do, very disappointing in nandos Luton, will not be going back there again

I was regular customer I bring all family they make me wait 20 minutes than start my order and stop 3 times for a friendly talk with another worker , I call the manager I explained the situation and he didn’t make nothing about,they will never gonna see my family again

Everything was great,very busy night,but managed to please us,in every way

Always on point with food and service

Better food and service than some other Nando's we have been to.

One delivery man came to pick up order, Nando's staff pushed him One side . I know it was busy time but Staff shouldn't do this like. It was rude .

Great food and great atmosphere. You know what to expect from Nando’s.

My daughter ordered from nandos and it did not arrive. They told her it did which it didn’t. She called them and they refused to refund her or replace her order. She spent £15.98. They then told her that it was her fault. I am very disappointed in this nandos definitely will not be returning

Very disappointed with this nandos today, what I witnessed was very distasteful. A man came in asking for a refund or for them to replace his food as it did not come he spent almost 16 quid on it which as you all know is not cheap. Instead of nandos giving him a refund or replacing his food they said they cannot do anything about it. He then started to record them and a memo of staff grabbed the phone out of his hand. Will not be returning to this horrible nandos in luton galaxy. Stealing people’s money and not returning it 🤢🤮.

This Nando’s is appalling. Refusing to give customers their money back when they have not received their delivery order. In this current climate money cannot be wasted.

I ordered nandos from deliveroo but it never arrived. On the app it said delivered but it was not delivered. I then called nandos they told me it was my fault and that they cannot give me a refund or replace my missing food which cost £15.98 and that was only one meal. £15.98 is a lot of money these days and they refuse to refund me or replace my food. I have never ever experienced this before I’m absolutely shocked. If I could rate it 0 stars I would. Never had an issue with this Nandos before until today. Going to be commuting to hatterway now.

Great customer service from Aminur. Polite young man always going over and beyond

Average. Not the best. Place was noisy and packed.

I need more information about details help plz

I'm very glad to discover this restaurant, a super experience. I recommand Nunca pensei em Luton beber uma Sagres e comer pratos com tanto sabor Obrigado

Good players and grill chicken to fries and deserts

Nice hangout place with nice meal

A sanctuary of chicken & chips in the madness of Luton.

Decent Nando’s - although first chicken received was over cooked. They did eventually replace it though and got a better fresh view

This is my second time ordering from Nandos luton on deliveroo! First of all, the chicken always comes burnt. Secondly I ordered for extra hot, I would categorically say I got a medium flavor at best. These guys are not serious. Honestly it is the worst nandos in the UK. If you can, please avoid.

Food was not great staff weren’t very nice kinda staired at you while you ate was abit uncomfortable

I had half a chicken with 2 reg sides and a bottomless drink. I love Nando’s! I was actually just passing by Luton. I had to wait for another flight so I thought what else than having a juicy chicken! I live in Spain currently and sometimes I miss the grilled spicy chicken. If you are around you should definitely try it. I am only giving 4 starts because of facilities being slightly outdated. I was really in need to charge my phone and where no power points near any table. Other thank that, brilliant!

Utter rubbish it cost over £22 & the potion sizes were terrible I would of got more bird from a baby sparrow still in its egg the broccoli 2 pieces it broccoli 🥦 come on that vant be costing you that much the wrap well mostly wrap chips about 10 . & stop calling your kids burger plain they are not the have the sauce on that is slightly hot

Mortified, served raw chicken burger. No sincere apology at all, have been going through customer service about this matter and are in complete denial, even though the chicken was shown to a lady and she had swapped the meal! No sincere apology, like it is acceptable to be given RAW chicken. Disgusting customer service, disgusting attitude from Nandos Customer Support Team, £98 spent and everyone meal was ruined.

Halal Nando's. Family friendly. Quite noisy. Somewhat clean.

very helpful staff its nice to go during the day when it's not as busy

Burger bun was stale, burger itself was dry, peri wings tasted like they had been reheated many times, frozen yoghurt tasted like frozen water absolutely no flavour of yoghurt. Very disappointing won't be going back

This Nando's is a great place however when it's prime time for dinner it does get packed so get a reservation/book a table. Otherwise, the food and atmosphere is good. There is wheelchair access and it's kids friendly. And there is a vegetarian option.

Actually, it's one of the best Nandos I've ever been to.....customer service is 2nd to none. Food came out so quickly and as per usual was delicious.

1 of the best nandos to eat at, great service and food is on point

Perfect chicken 👍👌 surprised that the water is for free, never had it in any of the restaurants all over the UK. Really recommend 😊

I am not sure if it is just the Luton Nandos but they cut their portion sizes and they become quite stingey with their sauces, like they're scared to give them out.

Food was amazing visited Nandos with family and environment was wonderful really liked the service too..

The choc cake they served me with cream, didn't go together, they should served it with custard

We ordered in and were very pleased with the service. The food was phenomenal

Food was slightly on the Dry side.. when it gets too busy, the kitchen cannot handle it..

Good healthy eating and my family enjoys dine in meals.

Food was good, you have to order up front and they bring it to you. I enjoyed my meal and price was reasonable.

Loved my experience after years, eating out after going with my kids to the gaming area for my sons birthday. Will definitely be back again! But hopefully you can have more offers for family meals. Would make it even better.

10/10 for customer service!! Food quality is great very fast and efficient

We celebrated a friend of mine birthday's here. The staff was friendly and they served the food fast. The toilets were smelly and a little bit dirty. The food was spicy, but not so tasty.

Very spacious,quick service.However toilets need to be cleaned more regularly