Nando's - Goodge Street in City of London, Westminster

Would give 0 stars for the service if I could! Waited over 40mins during a lunch break for my order, once everyone else’s arrived, I checked mine and realised they’d just refunded the payment but not bothered to tell me my order was cancelled by them. They promised to prioritise mine as I had a meeting to get to and they made me pay again, 15 mins had gone by and nothing, again, completely ignored. After almost an hour of waiting for my food I had to go, the manager there promised me I’d receive my refund within a day, almost two weeks later and nothing. Bad service, bad manager - avoid at all costs!

A lady Demi is amazing. She’s so nice and attentive. A lovely smile and provides amazing service. Table 17 :)

Banging food and lovely service from the waiter with the cap❤️

Thank you to Daniel for everything, you were super sweet, kind and lovely to talk with. Food also 10/10

Daniel who was looking after me and the group was so attentive. The food was great, and the whole team was great <3

Absolute vibe today! The food was on point the energy and the crew was super friendly and positive. Left with my tummy feeling full! Thanks Daniel and team!

Very practical ordering system via the QR code. The food is very tasty for a chain and is served quickly and hot. The staff is also very nice.

Bit of a mixed bag this time. Food was fine as with most nandos so if you're going solely for the food there's no concerns Just found the staff to be not very helpful/friendly/efficient. Requested food to all arrive together but there was about 5-10min delay between the mains and sides including things like gravy so I was a good portion of the way through the meal before I had the accompanying items. The gravy was then kinda obsolete. Not a bad place, but not the best nandos I've been to.

It was such a good experience the food was amazing the waitresses were so nice and kind

I was pleasantly surprised in my first experience of Nandos. The food was tasty, although the portion (a chicken burger) was a bit small. The staff were incredibly friendly and welcoming. I would certainly go back to Nandos again .

My go to Nandos always!! Man like Zion plugging the best service ever!! Great service n food :)

Thank you to Zion for the great service, the food was lovely as always. Love a cheeky Nando’s.

Our server Zion was very nice and helpful. I would definitely recommend the sweet potato wedges and Caesar salad.

the restaurant and staff seemed nice , but when the food came the server asked if everything was ok I explained the chips were very dry and didn’t taste right.. her response was to use more sauce and said she can’t do anything as if she makes them again it would be the same? Why even ask if everything is ok if you’re not going to resolve an issue or to offer an alternative if I’m clearly unhappy..

Had a lovely lunch with my two small kids and husband Staff was very friendly, attentive, kind and friendly

I had given this place 5 stars only a few months ago but gone seriously down hill … staff were a shambles came to pick up a take away order today for lunch and after waiting there 10 minutes past the pick up time I asked for my order and they only started cooking it then so had to wait another 10 minutes … staff all looked untrained and struggling from coordination to the cook to the front of house … such a shame as this place was brilliant before but now it’s a mess

super nice staff, keep in mind for the ice cream soft swirl thing there are no takeaway spoons so you might as well have it/finish it whilst you’re there secondly it’s not halal chicken, but everything else vegetarian is edible!

Chicken is really dry!!! Burnt. Do not recommend this branch. The staff is friendly .

One of the better Nando’s in the chain. Staff were great and everything arrived freshly cooked exactly how we asked for it.

The chicken was DRY and for the price I was paying I was expecting at least a good piece of chicken. portions here are VERY SMALL.The chips didn’t even fill a quarter of my plate. Customer service was good but for what you’re paying it is definitely not worth going here. The Nando’s anywhere in south London is much better.

I recently visited Nando's on Goodge Street on a scorching hot day, 26th of June around 2000 HRS, and the experience left much to be desired. The restaurant felt like a sauna, with no ventilation whatsoever. It was extremely uncomfortable, especially given the high temperatures outside. One positive note is that the server was accommodating and didn't insist on seating us in the crowded middle section. We appreciated being able to sit at a table for two. However, the food was a major disappointment. Despite arriving within five minutes, the Peri-Peri chicken was cold and tasted like it had been microwaved rather than grilled. The chips were equally disappointing—cold, hard, and excessively covered in peri-peri powder. Overall, the food deserves a zero rating. My visit to Nando's Goodge Street was far from satisfactory, and I would not recommend it based on this experience.

Great service especially from Priyanka…

Nice restaurant with kind staff, food atrocious, dry chicken and tiny portion (Chicken piece smaller than 1 side!)

Drinks fountain stopped working so they decided to give me a bottle without asking and charge me for it.... no refund on the fountain drink either. Poor management!

Somehow it was just okay. The garlic bread and fries were really tasty, the burger was just ok. We had previously been to a Nando's on another street, and after thinking about it for a long time we found something, wanted to order and then the burgers were not possible. So we went to another store, there was everything there but as I said it was just ok. The burgers are quite small.

The service is as amazing. The staff are very friendly and welcoming. The food is very good. The team are amazing. Would definitely come back again.

Very friendly and welcoming ! Amazing team Priyanka was especially lovely. Come here all the time and they’ve always been lovely. Thank you for the service

Amazing customer service! Very quick efficient! The staff are super friendly and welcoming. Very quick service. Priyanka was very friendly.

I visited about a week and a half ago and the food and service were amazing! I was served by Daniel who was very welcoming and kind, I'll definitely be back :)

Great Nando's location! Service was friendly and quick, the food was great.

the customer service was very nice and the food was bangin

Can’t go wrong with a nandos! Was the same as always re food. Felt the service was somewhat slow. Maybe as a new person was taking the order? Table was wobbly and very sticky so had to readjust and clean myself

The food was amazing. The severs were nice and polite. The restaurant was clean

I was served by a lovely young lad by the name of Zion this evening. He greeted me kindly as I came in and took my order. He could see I was in a rush so he took it upon himself to make my food for me in an efficient manner. I don’t live far from this Nando’s, so I will definitely be returning because of this great young man. Thanks again Nandos Keep training people like Zion to be the best.

I usually like a Nandos but the chicken was really dry here, I couldn't finish it. My Nandos experiences are slowly getting worse and worse.

Excellent restaurant specializing in spicy chicken. The team is very friendly even with the questionable English we displayed. The restaurant offers chicken specialties (whole chicken, chicken pieces, burger and others) with an assortment of spicy sauces with different levels (spicy but tasty). Several supports are available. To top it off there is a wide variety of vegetarian alternatives. The chicken is tasty, the sauces sublime although spicy. It is possible to get your favorite bottle of sauce at the table. Go there with your eyes closed, it’s really a pleasure.

The Nandos chicken is exceptional, super juicy and with the delicious spicy peri peri sauce. My favorite dish is the Sunset burger with peri peri salted chips and rainbow colesaw

Easy and comfortable. Expensive for being chicken but it’s London…..

Good chicken meals, burgers, wraps and grilled chicken meals with sides. Very fast service. You could add some sauces to your meal if you like from mild to very hot.

Food was amazing and service was great. Chloe was super nice and friendly!

Tasty food, friendly staff, nice atmoshpere. It was really good advanture. My daughter really enjoyed chicken wings.

Huge thank you to Sofi for genuinely making us feel extremely welcome and well looked after when we had some lunch on our break today. I would hire you in a heartbeat!

Ok the sides when they arrived were fine, but everything was Luke warm/cold, as well as tough overcooked chicken. That brings this place up to 2 stars though. Otherwise it was an underwhelming experience from start to finish. Ordered on app from table. After a half hour wait had to ask for our drinks, a wine and a bottomless juice, but were delivered 2 small water glasses instead. Had to ask again, and eventually the wine appeared but never saw the bottomless glass even yet. Tbf all the food we ordered arrived correctly albeit 45 minute after ordering. Food came out on one dinner plate with multiple sides also for 2 of us dining, so had to ask a waiter for another dinner plate, which he agreed to bring but when he came back though didn’t have a plate and was serving a large table nearby. Unbeknownst to me he had delegated the task. On that went and found a plate for myself, then 5 minutes later a waitress brought the dinner plate even when she could see us now woth 2 dinner plates, albeit I accepted as didn’t want to confuse the little soul any further. The same young waitress was particularly attentive to her friends table next to us and made sure they had everything they needed repeatedly. Probably the smallest Nando’s I’ve ever eaten in and wasn’t particularly busy but speed and effectiveness of service was disappointing. I do wonder if it’s like a kind of training restaurant for staff before they get unleashed in busier and better restaurants of the chain.

Burn chicken. I do t what else I should say. And also member of staff having chicken service are which is not a problem but after finishes his food without washing his hands and going to cooking area. Hmmm I am not sure if this is normal.

average quality of food and you have to wait a long time for your food

I paid through the website for my order and it took my money but did not go through. The manager told me my money would come back but it still hasn’t and then I didn’t get any food and I was so hungry and could not afford to buy another meal as it took the money I had preserved for it. The manager was quite rude and I would not recommend going there just in case the same problem happens.

Normally Nando’s is a great place to go and it’s always a safe bet for reasonably priced good food however todays experience wasn’t great… First off we had to wait 10 mins for a table - which is a completely normal experience and understandable Upon ordering food we waited close to 25/30 mins for the food to arrive due to oven and staff shortages I believe. I got water from the water machine that was fully hot water and to further the peri salted chips had very little salt on them and the broccoli was not well cooked. I had finished my food before my friends food arrived which they didn’t bring her what she ordered but she just went with it as she couldn’t bare waiting another 30 mins for food Everyone around us was having to take their food to go as they were taking so long for food to arrive Not the best experience I’ve had sadly

I go to Nando's all over London and this one is undoubtedly the worst. Everything about it screams understaffing. The few employees I saw were doing their best but unfortunately it wasn't enough. There is always a ton of people just abandoned at the entrance without anyone to give them a table. Between that and the huge waiting times for food I waited 1h15 to eat. I wasn't the only one complaining about this, but I did see people who were seated after me finish their meal before I even got mine. It is evident this particular restaurant isn't well managed. It also seems to be policy to try to make up for delays with extra food, as I got 5 wings despite asking for 3 and making no indication that I wanted more food, so as an icing on the cake we also get food waste. Definitely get better management. Respect for the employees who did try their best.

Daniel is very prompt and respectful! We had an amazing time at Nando’s and would come back again! Thank you!🙂

Went there at lunch time and ordered on the app. Waited half an hour and eventually went up when I noticed I didn’t have any food. They had received my order but got it completely wrong I couldn’t wait any longer so got a refund and left. I have had issues with this branch a few times and have to say it’s the worst in the area. There is one a few minutes walk away with much better service. Avoid this one

I am a very big fan of nandos. I have tried in so many branches in different times, but that time i was very disappointed. We have ordered 2 burgers, but the bun was that much hard even i couldn't cut with a knife and fork. Which means it was very old. When i asked whether they do in this way? The answer was yes, which shocked me more

We liked the staff they was so friendly

Dined in with my friends Sunday Night, and Chloe was the best server we’ve ever had in Nandos! She was so kind and caring with our table, and made sure that we were happy with our meal and took the best care of us all. All 5 of us kept saying this during the meal and after, so please pass our thanks to Chloe, as we left without thanking her. Thank you so much! Best, the 2 guys and 3 girls :)

Food was good as usual, Momina was so sweet ! Thanks for the great service girl x

I had a lovely experience while catching up with my friend after the Christmas break. Food and attention from the staff was great!

I went to Goodge street nandos with my brother that came from abroad to visit me to make him try the ultimate grilled chicken.We got in, we get seated. I open the app to order and basically just salads and burgers are available. I'm going to the till to ask information about it and I'm being told that's those are the only things left. At this point I've got two questions, why a chicken restaurant is open at all if you don't do chicken, second, it's the chicken in the burgers any different than the rest of the other chicken? Is it this chicken bred just to be in burgers? And I do understand things may run out, but at least getting an head up as soon we get in that you're working on a reduced menu? Absurd.

Had a terrible experience at this Nandos. As soon as we walked in there were loads of people waiting by the door and no staff seating anyone. So me and my friend walked a little further in to wait, as we walked in Alana or Alina started shouting for us to get back to the door and wait. We went back and she shouted 6 more times “ it’s nice to wait! Wait here, can you wait to be seated!” We were stood there and she kept shouting and shouting. The whole restaurant was staring it was very embarrassing l. Then we sat down. She came over to the table and said you must wait to be seated. I explained to her that we do understand that, and we were waiting the first time you told us too. She didn’t need to go on and on to cause a scene. We also had no where to stand. She walked off and when she passed our table and we asked if she could help us with something on the menu. “She said no I won’t help you” and walked off. I have never had such a bad experience in a restaurant. I understand customer service can be hard especially around Christmas, but that was very uncalled for and completely unacceptable. I will never be going to that Nandos ever again, which is a shame because it’s my local. Very disappointed.

Server who meets you at the front door rolled his eyes at me when I asked for a receipt (needed for work). I got the impression that he couldn't be bothered taking my order. My meal then sat on the counter for 10 minutes, I went over to ask if I could take it myself in the end as it was going cold and I was sat directly opposite. The girl said no and said she would follow me to the table with it. She brought the food without any words, or even a smile after I'd said thanks. Less than good customer service as a whole, won't be returning.

It is marked as temporarily closed on google maps but it is indeed open

Decent nandos spot. Service was slow though but the staff were friendly.

The chicken wings had charcoal stuck on top I scratched it off burnt taste but ok

The new manager is friendly and extremely helpful. It's always a pleasure to visit Nando's Goodge Street ⭐⭐⭐⭐⭐

Been to much better and cleaner Nandos...

Savoring the heat: Irresistible peri-flamed dishes and a staff bringing the spice! 🔥🌶️ #FlavorfulFire #HotPeriExperience

Although it was super busy I could see that Nicole was really trying her best with such low staff. Very prompt and accommodating to changes, I did appreciate the service

It was the first time I visited. They serve good foods, and they are so kind. Price is reasonable. In conclusion, All is very good. I will recommend this place to my family and friends. Thank you.

nagifa was absolutely brilliant her service and her attitude against me was amazing her greeting was on point i’ll be back to this place.

Fantastic chicken and sides. Very friendly and helpful staff - especially Nagifa!

Chicken wasn't fresh as it was a bit hard. Cleanliness didn't exist. Fly's were roaming the tables, cutlery didn't look clean although the manager stated that it was from the dishwasher and how they dried! (With oil around the forks!) Manager didn't even apologize! Won't be visiting there again.

Très bon restaurant, la nourriture est délicieuse. Le personnel est fort sympathique. J'y suis allée deux fois en deux jours 😀....Un régal

Nice and warm place with friendly staff. Food did not take long to come unlike other bigger Nandos. Would recommend if you are in this area.

I have been a big Nandos fan. After the experience in this store, I have to admit that it has gone down hill terribly. Dry and small pieces of chicken and 50 min waiting. There are much better chicken resto nowadays.

That was a great experience, food arrived quite quickly even though it was a busy Friday afternoon time. The staff was knowledgeable and friendly, especially Selina who served our table. The staff are doing loads of efforts to make this place accomodating and cosy in the middle of a busy London

Great staff members and good food.

mushroom hallumi pita was great !

Great little Nandos, straight in, brilliant service and good food

Friendly Staff, Clean Restaurant, Not much wait for the food, Presentation was good, Tasty and mouth watering Nando's Chicken. I would visit again and recommend to all

The manger and all the staff are amazing and very nice and the food is amazing I love how the staff are so nice and willing to answer questions

The food was 10/10 We come here regularly and the staff are always nice And the manager is very friendly Would 100% recommend

Really nice staff/service, great food, kitchen staff clearly know what they are doing. Honestly overall a lovely time, manager is so sweet.

10/10 experience go here every time defo recommend 100%

As a person with health issues espeicially with gout, I find it really difficult to eat out. To my suprise the nandos on berner st was shut due to problems with their grill. Luckily goodge st was open but very busy. Upon being told we could wait up to half hour for a table the manager of the shop was willing to accomodate us albeit on a table for two but with an extra chair. [We were travelling in a three] As soon as a bigger table came clear we were able to move straight away which was fantastic. We ordered and then the manager brought us a plate of four chicken thighs to our suprise. Not sure why but this made me very happy as like i said i struggle trying to find places to eat out and they have made my experience an exceptional one. Couldnt recommend more

You can go wrong with Nandos. I had a fantastic time, quick and easy delicious food!

Excellent food and great service by all the staff, very friendly environment.

It’s nandos. Good flavour, busy location

The usual Nandos, not much different than other Nandos

Very noise environment. You really need to raise your voice up to be heard. But food is excellent like always. Loved it. Staff very friendly and polite and nice.

It is a small Nando's outlet on Goodge Street but there was space for my group of 12 people to dine at the same time. The music was very Nandosie, loved it. The walls and consequently the ambience were less characteristic but still alright. Service wasn't spectacular, just okay.

Una opción para Londres rica y barata. Tomamos un burguer de contra de pollo y muy rico. Salsas estupendas. La picante lo es de verdad! Aviso a navegantes!

服务很差 ，上菜很慢，但是我们还在吃最后的薯条，有个女服务员就迫不及待的来收桌子，态度野蛮，非常没礼貌 桌子又油又脏 环境很封闭 巨吵

Poor dining experience tonight. Floors littered with tissues, loud staff messing and joking about... Come on guys raise your game.

The staff and management are amazing and so polite. The best Nandos experience and always travel there. The food is cooked well and very tasty. Big up the chef's. We will be back.

Do not order a takeaway after 9pm. Ordered mine and I walk in to collect to be met by a scream from some girl saying “no chicken”. You just can’t trust this place. Might be ok in the day, I ordered 9.30 pm then went to pick up, they just cancelled order.

It’s not that Goodge St. makes it bad, Nando’s restaurant chain in general is not good, not delicious, not satisfactory.

I'm want to mention in special about Selina, is a Great worker. She's kind ,polite and the most important when she receives to costumer She's smiling and asking for allergy or intolerance. I had amazing experience. And the service is top, top. 100% Recommends. And today 31 March one week after I'm back, the manager Renee is lovely. Of course I will back, because are incredible staff, and it's really pleasure eating here.

Worst Nandos I’ve ever been to, I came on a relatively quiet day, the seating was quite crammed and the space felt tight and claustrophobic. The food took over 40 minutes to come and many of the items on the menu were unavailable or out of stock. Go to a different Nandos and save ur time

BBQ chicken tasted nasty and hard

Forgets about my order while my friend almost finished his food. Ordered together via the QR code. Disappointed. Plus there is a sour and rotten smell when I went near the kitchen to enquirer about it. DO NOT be tricked by the average rating. Go and see how the ratings plummeted in the past six months!

Best Nando’s so far, chicken isn’t dry and best customer service!

Unhelpful manager.. Cold food.. Very disappointing