Nando's - Gloucester Road in Kensington and Chelsea

The manager (Fabrizio)was quite unfriendly, almost rude. We went for an early evening dinner, and they placed us at a small table. When we requested a larger table to accommodate all our food, the manager insisted that we remain at our assigned table, even though the restaurant was almost empty. At least 7 or 8 tables around us were free the entire time.

Very tasty and recommended! Had the whole chicken with mashed potatoes and pasta on the side and a burger! Really good!

Yummy food. Unlimited icecream. Was first time here.. I think peri peri sauce was a bit hyped. Food esp Mac and cheese was awesome. Friendly staff.

Quick and friendly service, Nando’s dishes were tasty as usual. Would definitely visit again when back in London 😊👍🏻

Nice setting. Staff were friendly. Tables were a bit close together so space was limited and we had a wobbly table but didn't impact the meal too much

Delish chicken and lovely service ❤️

Great lunch in central London! Great service, friendly and polite. Thanks Brigitte!!! Kids friendly

Great spicy food. Loved the Nando’s x Fanta combination! Very kind service there!

Dumbest business I’ve seen. They send us to another floor and there it was only possible to order on an app, after entering your data and they won’t take your order without this dumb qr code, unless you go downstairs. Wasted 20 minutes in this place, didn’t even get a chance to try the food.

Brilliant. I will repeat when I return to London. For children it is very good. Delicious roast chicken.

We love local and come all the time to this Nandos. The staff are always lovely especially the manager! Good food, good vibes :)

amazing service. quick and very friendly.

Absolutely love the chicken here. All the sides and even cake have been delicious.

The food was okay. Everyone in my group enjoyed their meal. The menu and instructions on how to order was complicated

Fabri was super nice, i asked for a change in chicken and he managed to bring it nice and quick! so kind

⭐️⭐️⭐️⭐️⭐️ Nando’s Gloucester Road – A Fantastic PERi-PERi Experience! If you’re craving delicious, flame-grilled PERi-PERi chicken in the heart of London, Nando’s Gloucester Road is a fantastic choice. From the moment you step in, you’re welcomed by a warm and friendly staff who make the dining experience even better. The food quality is top-notch—fresh, flavorful, and served impressively fast, often in under 10 minutes. Whether you prefer your chicken mild or extra hot, each bite is packed with that signature Nando’s spice and juiciness. The restaurant maintains a clean, inviting atmosphere, making it perfect for both quick bites and relaxed meals with friends or family. Even during peak hours, when it gets a bit busy, the staff remains attentive and efficient. While prices might feel slightly on the higher side for some, the quality and taste more than make up for it. If you love bold flavors and great service, this Nando’s is definitely worth a visit! Would highly recommend! 🔥🐔👌

good place, not a long wait considering it's the smallest one i have seen so far 🤪

Decent place! Delicious food! I recommend it!

Staff were just awesome and accomodating

Always a fantastic experience. Ask for Brigitta, she will always take good care and make sure your experience is very enjoyable !

Very good service and amazing help from staff

Everything was great. Service was great, restaurant was clear and well managed and most of all food was fabulous. Great value too. Thank you.

I went to eat there. Terrible service. Never going back.

Staff are always very friendly (especially the manager) and never had a problem dining in or for takeaway.

Way too crowded, too long of a wait

It is one of the famous restaurants that serves grilled chicken in different ways It is distinguished by its sauce...and its different temperatures

La hamburguesa de frijol vegetal es muy sabrosa, así como el pollo. Recomiendo la salsa suave de limón y hierbas, ya que no es demasiado picante y es sabroso. La comida llegó en menos de 10 minutos y era muy agradable. El personal es agradable también. Recomiendo la bebida sin fondo ya que es una buena relación calidad-precio, puedes rellenarla con una gran variedad de bebidas diferentes tantas veces como quieras.

It wasn't bad, but ordering was a bit complicated, but if you go there more often and pre-order via the website, it makes sense. The food was surprisingly fresh and the Sierre was surprisingly healthy (vegetables).

Worst Nandos that I have ever been to. The service was horrible. The staff usually chats with themselves with no customer service at all. It took 40 mim for my food to come in, and it turned out to be very cold. Had to request for sauce, and it was too much of a trouble for them

A super delicious dining experience. I definitely recommend it.

Best Nandos in London, always great service and the only nandos that doesn’t serve up a gender reveal when you cut into your pink chicken. Management are always friendly and accommodating here.

Reliable food as expected from a chain. Friendly service.

My service experience was disappointing due to long waiting times and unhelpful attitudes. There seems to be a lack of willingness to assist customers effectively, which falls short of expectations for a place aspiring to London’s standards.

We can’t thank the staff enough for their incredible hospitality and efficiency! Every week, they welcome our large group with warm smiles and have a table ready for us in no time. The front-of-house team is organized, friendly, and always makes us feel at home. Truly outstanding service—thank you for going above and beyond!

Nice nandos branch with decent service, old let down by lack of peach iced tea in their bottomless selection, and the lack of hot drinks.

Very very delicious food! The options looks really healthy. What I liked the most that they have marked the calories on it so you can make a good choice. I liked the sauces the most! Each of them was heavenly. Leveled up my Burger totally. You can get unlimited drinks or ice creams here at good price. The spice level Nando's x Fanta was so tangy, spicy and the taste like something I never tried before.

Had a takeaway from the Gloucester Road location. Great service, fast preparation and friendly, attentive staff. Will be back

Too much customer service for my liking. I come here on my lunch break for a quick meal. I just want to find a seat and order on the app. Annoyingly, they make me wait 5 minutes while they find a table for 1 (while there’s many available). Why can’t we just cut out the middleman and find my own seat? Also their mayonnaise sucks. No one wants vegan mayo, it’s just vegetable oil which is toxic. Get some real mayo please. Other than that this Nando’s is pretty good.

I definitely recommend the Nando's chain for anyone who wants to eat at honest prices and good food. I recommend

My online order arrived almost an hour late was missing 90% of the order (which included the chicken). I had to go to the restaurant as they refused to deliver the missing items. They also refused to refund me and I had to pay over £50 once again for my order. Terrible service from the manager, refused to even give me a discount or a complimentary item for all the inconvenience caused.

The lady who served me is very very very lovely and friendly. I wish I could give her some tip, but I didn’t have cash with me… As for the food, I was led down as I had higher expectations from the hypes. The sauces are nice though, but the overall taste was alright in my opinion. It‘s like other fast food places for me unfortunately.

Today's lunch was extremely delicious. 1/2 chicken and chicken tights with corn on the cob and garlic bread were a delight. It's quiet and the staff are friendly.

Bit on the pricey side but normal for this day and age. Service was good has a great time with family. Food has got alot Spicier since I last went to nandos years ago. 😅

Perfect but a little bit cold inside at the 1st floor.

Fast service, cool people and good vibe

I think hygiene is more important than taste, There was hair in my burger, they told they replaced the burger but exactly same burger and plate turned back to my table

Automated ordering making it void of customer experience

I LOVE Nando's, make no mistake, but at this particular place the fries were practically cold when they got to the table :(

06/2023Asked for a table for 2 made me wait 15 mins went upstairs 6 tables empty I seriously don’t know why they do this it’s near enough every visit // 12/2024. 2nd reveiew I visited this branch again and sorry to say made me wait again downstairs for 10 mins and near enough half of tables upstairs are empty i mean why why why do you do this

The restaurant is at a good location, which is very close to National History Museum. We had to wait almost 20 mins in the queue to get a table as this location is very busy. The food and service was good. The toilets are clean. I would recommend.

Wasn't Nandos but Zacks. Lovely breakfast. Highly recommend

Food is consistently well made, very friendly and attentive staff, and the atmosphere is nice and rustic.

It is wonderful and I will repeat the experience with it. It has the advantage of a women’s prayer room that is interested in the smallest details

Food is good, the place was a bit loud and I kept hearing the beeping sounds from the kitchen.

Really pleasantly surprised by our experience visiting for a late weekday family lunch. We were met politely and seated within just a few minutes. We ordered and paid easily on the app from our table, and all the right food came pretty quickly, all together, hot and tasty. I loved the cheesy chicken burger, and opted for chips without seasoning because I was afraid it would become too salty by the end of the meal. The peas with mint and chilli were delicious as well. I'd definitely go there again.

Shelly is an amazing member of staff. Walked in after a more than difficult day at the Marsden Hospital. Her kindness and empathy had no boundaries. If there were more Shelly’s in the world it would be a greater place. The food was of a higher standard than some Nando’s.

Excelente service! But it is only achievable when this manager is there. I would 10* if I could . Nandos is not same without this manager.

Of all the Nando's I've visited, this is the one I liked the least. The girl who served me before was nice, but the food arrived cold. I don't know if they're short of staff. There are a lot of people who want to work because they wait a long time for food, and that's my humble opinion.

The new spice is AmaaaaaaaZING.

I often bring my kid here when we visit the museums. Gets quite busy during the lunch rush, but otherwise just the same as any other Nandos.

Absolutely awesome 100% recomendet

A Portuguese style grilled chicken restaurant that has been popular for a long time. The difference from the past is the price. The whole chicken is still the same price but the side dishes are removed so we have to order more ourselves. The best value set is the set that comes with two large side dishes. The chicken is soft but a bit small like five-star grilled chicken with sauce put on the chicken. The meat is not dry, plus there are 5 types of sauces to choose from. Asked if it's delicious, do you still think our grilled chicken is better? Spicy rice is not good. Broccoli is good. The quota didn't pass. P.S. Waited in line for ten minutes. When I got up there were a lot of empty tables. Confused, what were I waiting for???

Joao is a top man and the food was brilliant! Will be visiting again!

Love a nandos. Front of house gave my daughter small box of chips whilst waiting for a table which was a nice touch as it was so busy

Un personal tan acogedor! Al igual que el año pasado nos trataron en un ambiente excelente junto con nuestros 53 niños de la escuela! Gracias a Birgitta, Joao y todo el equipo por el servicio eficiente y amable.

It's a delicious autentique chiken restaurant with many options to choose and an incredible ambiance!

The manager on Monday’s (think he is also in Sunday too) goes out of his way to deliver amazing service, not to mention the food is always on point. It’s not often you get great service these days and I’ve eaten in Nandos all over the uk, this one stands out by a mile! Thank you, I’ll be back for sure. Annoyingly didn’t catch his name but hopefully the good feedback is passed on.

Went here for a meal share because several of their staff came in for meal share and they said we couldn’t have any food, so Nando’s staff just robbed us. Please don’t come back to the store expecting free food🤣.

Garlic bread was cold and they forgot the peri peri salt for the chips. Aside from that it was good.

For lovers of spicy chicken dishes

Superb taste experience 😋😋 The chicken and sides were delicious 😋😋 Special mention to the adorable Briggetta, with her memorable smile and enthusiasm 🌟 ⭐️ ⭐️⭐️⭐️

Very friendly service and food is always what you expect from nandos

Great place and wonderful service .

i remember enjoying it. this is chicken to remember.

Staff could not have been more friendly, welcoming & helpful. Thank you!

Brigita was so friendly and the service was so good that I had a leave a review. She was so helpful, very cheerful, happy and energetic. I’ll come back just for her good vibes. The food was good standard Nando’s food.

Good chicken well served with chips...hot and crowded place

I can truly say that it has been an experience of a lifetime. Went there today for lunch and the atmosphere was great. I was met by a staff called Dalitza who made me and my family very comfortable. Service with a smile, made sure we had a good experience. Amazing lady, great customer service. A valuable addition to the team. Definitely worth coming again.

I had an amazing experience today thanks to Brigitta’s outstanding service. She provided exceptional customer care with remarkable attention to detail, ensuring that everything was perfect. I’ll definitely be returning because of her dedication and professionalism

I have been a customer of this place for 2 years and it is surprising how the service has gone down in quality. I always buy it to take to work. I always had a portion of spicy rice, full and satisfying. Now they are putting in a humiliating amount of rice. The flavor is horrible. And without a disposable knife and spoon kit, they are not putting it in anymore. I DO NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE. Their service is currently very bad.

Incredible service served by the waiters, managers and all the staff, detailed and attentive at all times, incredible quality and more than reasonable prices. We have repeated and everything is perfect.

The best place in London where we have had dinner/lunch in a week. We have even repeated. Super attentive to personal allergies, refillable drinks and well-loaded dishes. I would try the whole menu. Perfect treatment and incredible prices.

Always great service, especially from Chinz

Their chicken is very delicious, you can definitely try it for a meal. The sauces are good, the price is average.

Wow. Our first time at Nando’s and manager Abs and his whole team took amazing care of us. He took time to explain the menu, make some suggestions, and the staff were diligent about my allergies. Food was delicious and the restaurant was clean and well looked after. If you only go to one Nando’s, make it this one!

Had to wait 20 minutes for a table as the place was full but the food and the service were great :)

Reliable spot and helpful staff

Really good service, the servers were really nice and friendly.

Excellent service ... great food & beer!! Thank you... medium level for this mexican guy... a little spicy!!!

Very yummy! Peaceful and calming atmosphere, it was night wich just added to the mood, i didn’t get photos of the food but a view from the table we were sitting at that overlooked the streets was beautiful c:

Poor service. Got denied a table because they were too busy

Chicken was tender form inside and has crispy crust. Very very spicy 🔥 as I wished.

It was about 12 mins walk from the Science Museum but when we got there they only had takeaway service as the extractor fan was out of service. We waited for 30mins for the food and when we finally got it two items were missing. There were no areas for us to eat thankfully a staff member kindly arranged for a table near the restaurant.

Only thing is that the toilets are in like the basement area. A way to walk if your are on the top floor with kids. But the service was top notch.

Nandos at Gloucester Road was fine, but we had to wait until a table became available: busy period - summer of 2024

So i went to Nandos glouster road and when we got in we had to wait 15 minutes to get seated and when we arrived at the tables we saw that it was very dirty when they gave us our drinks we got cutlery which was extremely dirty and had yellowish greenish stuff and we waited 30 minutes for the food to come i wouldn’t recommend coming to this branch

Great and quick service Friendly staff And delicious food as usual of Nandos

There were I kid you not, 7 chips on my plate when I ordered a portion of peri salted chips.

I went tonight table of 7 people. They were very welcoming, food was tasty too. Really enjoyed. Look forward to come back

establishment has no ramp for buggy and we had to carry the buggy upstairs as they dont have much space on the first floor. Otherwise, food was great as usual.