Nando's - Gloucester Road in Kensington and Chelsea

Too much customer service for my liking. I come here on my lunch break for a quick meal. I just want to find a seat and order on the app. Annoyingly, they make me wait 5 minutes while they find a table for 1 (while there’s many available). Why can’t we just cut out the middleman and find my own seat? Also their mayonnaise sucks. No one wants vegan mayo, it’s just vegetable oil which is toxic. Get some real mayo please. Other than that this Nando’s is pretty good.

I definitely recommend the Nando's chain for anyone who wants to eat at honest prices and good food. I recommend

My online order arrived almost an hour late was missing 90% of the order (which included the chicken). I had to go to the restaurant as they refused to deliver the missing items. They also refused to refund me and I had to pay over £50 once again for my order. Terrible service from the manager, refused to even give me a discount or a complimentary item for all the inconvenience caused.

The lady who served me is very very very lovely and friendly. I wish I could give her some tip, but I didn’t have cash with me… As for the food, I was led down as I had higher expectations from the hypes. The sauces are nice though, but the overall taste was alright in my opinion. It‘s like other fast food places for me unfortunately.

Today's lunch was extremely delicious. 1/2 chicken and chicken tights with corn on the cob and garlic bread were a delight. It's quiet and the staff are friendly.

Bit on the pricey side but normal for this day and age. Service was good has a great time with family. Food has got alot Spicier since I last went to nandos years ago. 😅

Perfect but a little bit cold inside at the 1st floor.

Fast service, cool people and good vibe

I think hygiene is more important than taste, There was hair in my burger, they told they replaced the burger but exactly same burger and plate turned back to my table

Automated ordering making it void of customer experience

I LOVE Nando's, make no mistake, but at this particular place the fries were practically cold when they got to the table :(

06/2023Asked for a table for 2 made me wait 15 mins went upstairs 6 tables empty I seriously don’t know why they do this it’s near enough every visit // 12/2024. 2nd reveiew I visited this branch again and sorry to say made me wait again downstairs for 10 mins and near enough half of tables upstairs are empty i mean why why why do you do this

The restaurant is at a good location, which is very close to National History Museum. We had to wait almost 20 mins in the queue to get a table as this location is very busy. The food and service was good. The toilets are clean. I would recommend.

Wasn't Nandos but Zacks. Lovely breakfast. Highly recommend

Food is consistently well made, very friendly and attentive staff, and the atmosphere is nice and rustic.

It is wonderful and I will repeat the experience with it. It has the advantage of a women’s prayer room that is interested in the smallest details

Food is good, the place was a bit loud and I kept hearing the beeping sounds from the kitchen.

Really pleasantly surprised by our experience visiting for a late weekday family lunch. We were met politely and seated within just a few minutes. We ordered and paid easily on the app from our table, and all the right food came pretty quickly, all together, hot and tasty. I loved the cheesy chicken burger, and opted for chips without seasoning because I was afraid it would become too salty by the end of the meal. The peas with mint and chilli were delicious as well. I'd definitely go there again.

Shelly is an amazing member of staff. Walked in after a more than difficult day at the Marsden Hospital. Her kindness and empathy had no boundaries. If there were more Shelly’s in the world it would be a greater place. The food was of a higher standard than some Nando’s.

Excelente service! But it is only achievable when this manager is there. I would 10* if I could . Nandos is not same without this manager.

Of all the Nando's I've visited, this is the one I liked the least. The girl who served me before was nice, but the food arrived cold. I don't know if they're short of staff. There are a lot of people who want to work because they wait a long time for food, and that's my humble opinion.

The new spice is AmaaaaaaaZING.

I often bring my kid here when we visit the museums. Gets quite busy during the lunch rush, but otherwise just the same as any other Nandos.

Absolutely awesome 100% recomendet

A Portuguese style grilled chicken restaurant that has been popular for a long time. The difference from the past is the price. The whole chicken is still the same price but the side dishes are removed so we have to order more ourselves. The best value set is the set that comes with two large side dishes. The chicken is soft but a bit small like five-star grilled chicken with sauce put on the chicken. The meat is not dry, plus there are 5 types of sauces to choose from. Asked if it's delicious, do you still think our grilled chicken is better? Spicy rice is not good. Broccoli is good. The quota didn't pass. P.S. Waited in line for ten minutes. When I got up there were a lot of empty tables. Confused, what were I waiting for???

Joao is a top man and the food was brilliant! Will be visiting again!

Love a nandos. Front of house gave my daughter small box of chips whilst waiting for a table which was a nice touch as it was so busy

Un personal tan acogedor! Al igual que el año pasado nos trataron en un ambiente excelente junto con nuestros 53 niños de la escuela! Gracias a Birgitta, Joao y todo el equipo por el servicio eficiente y amable.

It's a delicious autentique chiken restaurant with many options to choose and an incredible ambiance!

Garlic bread was cold and they forgot the peri peri salt for the chips. Aside from that it was good.

The manager on Monday’s (think he is also in Sunday too) goes out of his way to deliver amazing service, not to mention the food is always on point. It’s not often you get great service these days and I’ve eaten in Nandos all over the uk, this one stands out by a mile! Thank you, I’ll be back for sure. Annoyingly didn’t catch his name but hopefully the good feedback is passed on.

Went here for a meal share because several of their staff came in for meal share and they said we couldn’t have any food, so Nando’s staff just robbed us. Please don’t come back to the store expecting free food🤣.

For lovers of spicy chicken dishes

Superb taste experience 😋😋 The chicken and sides were delicious 😋😋 Special mention to the adorable Briggetta, with her memorable smile and enthusiasm 🌟 ⭐️ ⭐️⭐️⭐️

Very friendly service and food is always what you expect from nandos

Great place and wonderful service .

i remember enjoying it. this is chicken to remember.

Staff could not have been more friendly, welcoming & helpful. Thank you!

I had an amazing experience today thanks to Brigitta’s outstanding service. She provided exceptional customer care with remarkable attention to detail, ensuring that everything was perfect. I’ll definitely be returning because of her dedication and professionalism

Brigita was so friendly and the service was so good that I had a leave a review. She was so helpful, very cheerful, happy and energetic. I’ll come back just for her good vibes. The food was good standard Nando’s food.

I can truly say that it has been an experience of a lifetime. Went there today for lunch and the atmosphere was great. I was met by a staff called Dalitza who made me and my family very comfortable. Service with a smile, made sure we had a good experience. Amazing lady, great customer service. A valuable addition to the team. Definitely worth coming again.

Good chicken well served with chips...hot and crowded place

I have been a customer of this place for 2 years and it is surprising how the service has gone down in quality. I always buy it to take to work. I always had a portion of spicy rice, full and satisfying. Now they are putting in a humiliating amount of rice. The flavor is horrible. And without a disposable knife and spoon kit, they are not putting it in anymore. I DO NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE. Their service is currently very bad.

Incredible service served by the waiters, managers and all the staff, detailed and attentive at all times, incredible quality and more than reasonable prices. We have repeated and everything is perfect.

Always great service, especially from Chinz

The best place in London where we have had dinner/lunch in a week. We have even repeated. Super attentive to personal allergies, refillable drinks and well-loaded dishes. I would try the whole menu. Perfect treatment and incredible prices.

Their chicken is very delicious, you can definitely try it for a meal. The sauces are good, the price is average.

Wow. Our first time at Nando’s and manager Abs and his whole team took amazing care of us. He took time to explain the menu, make some suggestions, and the staff were diligent about my allergies. Food was delicious and the restaurant was clean and well looked after. If you only go to one Nando’s, make it this one!

Had to wait 20 minutes for a table as the place was full but the food and the service were great :)

Reliable spot and helpful staff

Really good service, the servers were really nice and friendly.

Excellent service ... great food & beer!! Thank you... medium level for this mexican guy... a little spicy!!!

Very yummy! Peaceful and calming atmosphere, it was night wich just added to the mood, i didn’t get photos of the food but a view from the table we were sitting at that overlooked the streets was beautiful c:

Poor service. Got denied a table because they were too busy

Chicken was tender form inside and has crispy crust. Very very spicy 🔥 as I wished.

It was about 12 mins walk from the Science Museum but when we got there they only had takeaway service as the extractor fan was out of service. We waited for 30mins for the food and when we finally got it two items were missing. There were no areas for us to eat thankfully a staff member kindly arranged for a table near the restaurant.

Only thing is that the toilets are in like the basement area. A way to walk if your are on the top floor with kids. But the service was top notch.

Nandos at Gloucester Road was fine, but we had to wait until a table became available: busy period - summer of 2024

So i went to Nandos glouster road and when we got in we had to wait 15 minutes to get seated and when we arrived at the tables we saw that it was very dirty when they gave us our drinks we got cutlery which was extremely dirty and had yellowish greenish stuff and we waited 30 minutes for the food to come i wouldn’t recommend coming to this branch

There were I kid you not, 7 chips on my plate when I ordered a portion of peri salted chips.

Great and quick service Friendly staff And delicious food as usual of Nandos

I went tonight table of 7 people. They were very welcoming, food was tasty too. Really enjoyed. Look forward to come back

establishment has no ramp for buggy and we had to carry the buggy upstairs as they dont have much space on the first floor. Otherwise, food was great as usual.

We were a rather large group, 8 people, so understandable we needed to wait 10 minutes or so, it wasn't a problem at all. Vinni, our server very helpful and polite, looked after us, checking on food allergies etc. Great experience,!

Nando's is always a guarantee. Chicken wings and hot sauce

First time visiting this branch and was happy with their services , staff were friendly , service was good . Overall happy with my experience . Next time I’m in london again , will have to visit . Thank you to the manager who was very informative and understanding when there was minor issue.

Waiters are very quick and useful, Abs was very welcoming and efficient, will certainly return!

Good food.. good customer service

Ordered online after scanning the Q code, new experience for me and enjoyed it 😀 Food arrived so fast after ordering great place and staff so friendly, a must try 👍

I highly recommend this Nandos brsnch at Gloucester road , Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations ” “I was completely impressed with their professionalism and customer service.” Chintan and Parth really assisted us with choosing options with allergy menu as well as making sure everything was just right.our hearfelt Thank you to them .

Friendly helpful staff, quick service, good food. Only reason for 4 star is that most of tables are upstairs with no lift so advise asking for downstairs table if stairs an issue as the toilets are downstairs, as is the ice cream machine for the help yourself desert .

I found mold in my bread! Absolutely disgusting!

Great atmosphere, not busy, staff friendly, food cooked well. Recommend

Great food, very quick and excellent service. Abs was very kind and efficient.

Mashallah, a beautiful and delicious restaurant, and the staff are very respectful and prompt. Special thanks to Haqq Bani Al Turki, the most helpful person 👍🏻

Best Nando’s around , really friendly Staff! Wouldn’t be a work week without Nando’s Friday

I like Nando’s but this one is very bed. The series is worse

In London for holiday. Popped into Nandos. I remember when it was Dino’s Italian, bad memories of that place, yuk!! But Nandos amazing food and great service. Plus they have unlimited soda for us yanks. We went back a few days later and it was great. Wish I had one close to me in the state. Will return.

The restaurant is beautiful. I tried more than one branch, all of them are good. The problem is that this branch is a little small, but it was very beautiful. There are two small problems. The first is that the sauces were not all available, and the second is that the worker refused to repack the olives even though before yesterday I packed olives more than once.

Love this nandos, great customer service, and wonderful managers.

Came here and enjoyed the food - it was finger licking goodd. The staff is really friendly and the back grill young guy , with long hair was so goodlooking we were table 1 and couldn't stop staring. Overall amazing food and lovely staff.

Pretty okay, but nothing special

Por lo general podría estar muy lleno, los precios son un poco demasiado altos para lo que obtiene, la comida no es mala en absoluto, pero tampoco tan bueno, la política de atención y servicio tal vez necesite algunos cambios.

The food was excellent, the service pleasant, accommodating. More than satisfaction, just great.

Delicious, classic Nandos food. Fast, friendly service. Lots of tables upstairs with nice windows.

The food at Nando's is absolutely delicious and the service is impressively quick. The staff are incredibly friendly and make the dining experience very pleasant. It's a place where you can truly feel comfortable and enjoy your meal. Highly recommend!

The restaurant is delicious and the service is excellent. If you want to eat chicken with a distinctive taste and flavour, I strongly recommend it

It was pretty crowded but we were seated reasonably quickly and the food was brought to us at a great pace. Restaurant and bathroom was clean, staff was friendly and helpful. I love the order by qr code set up, it really speeds up the process.

Had a great lunch here. Must try the chicken wings with peri peri..if you like spicy like I do this is it

Loved this place! If you like delicious chicken things your place. 1st time to London and experiencing this chain. We were warmly greeted and got a table quickly. When you get to your table you scan the QR code and order right to your table. Unlimited refills in self serve soda and you can choose the level of spice. My husband got hot and man was it spicy, I got medium and it was spicy but good for me. My boys age 13, 14 had spicy and no spice and both enjoyed their meals. The Mac and cheese side was great.

I've been to many Nando's branches, and the service of this branch is exceptional. At noon suddenly my boss phoned me, abruptly I had to leave without eating much food on the table. I asked for paper containers and the waitress gave me two which fit perfectly without waste, plus a handy paper bag to place these containers. The lights are not too dim and the decor is nice.

Manager Joao was really fantastic. The food was great and the staff were very friendly and accommodating. One of the best Nando’s experiences we’ve had before our show at Royal Albert Hall. Thanks Joao and team!

Friendly wait staff who let us put our luggage in a separate area while we ate. :)

Food was great and staff was helpful.

Today, I had lunch with friends at the Nando's Gloucester Road location. When we arrived during the lunch peak time, we had to wait for about 15 minutes. However, the staff member who greeted us was very friendly and explained the waiting process clearly. We were seated on chairs provided for waiting, and soon we were shown to a table on the first floor. Our food arrived in less than 10 minutes after ordering. Nando's can vary in quality depending on the chef, especially when it comes to the juiciness of the meat. At this location, the meat was perfectly juicy, not dry at all, and was excellently cooked with a great smoky flavor that blended well with the sauces. My friends, who were first-time visitors to Nando's, were very satisfied with their meals. The fries were also perfectly crispy, not soggy, making for a delicious side dish. Additionally, the staff were very friendly, and the restaurant was kept impeccably clean. I would definitely recommend this Nando's location to anyone planning a visit.

The food was incredible! It's fast and tastes AMAZING!

Mis primos y yo llegamos muy tarde cerca de la hora de cierre y el gerente (Abs) fue muy amable e hizo todo lo posible para adaptarse a nuestras necesidades. En general, gran experiencia y gran hospitalidad

Nandos is a choice you won’t regret. There are many branches, so it would be a good idea to find one nearby. They said it was a large portion, so I ordered 4 thighs and 4 sides for 2 people, but the size of the chicken was smaller than I expected, so I hurriedly ordered another one of the same size. I regret ordering 2 menu items with 2 sides from the beginning. (Receipt photo + order one more item from menu number 1) It's so delicious and any Korean can eat it without any problem. 2 sets of 4 thighs + 2 sides were definitely filling. It would be good to adjust the sides to 2-3. I recommend the side rice and the coleslaw!

Delicious!!!!! The best of London

First time in a Nandos. Very pleasantly surprised by how customisable the menu is. This location was friendly, clean, and clearly popular with locals.