Nando's Bromley - St Mark's Square in Bromley

Horrible customer service,also made me and my friend ill as the food was undercooked and slimey

Milo (I think I’m spelling that right?) is an absolute legend - helping me with my order and suggesting peri-flamer. He’s a true gent and I’ll go out of my way to head to this nandos for that service!

Nado's is one of the beat place to eat out for the family a good range of food and drink options. The greeting was welcoming and the service was good. Sometimes they get my order wrong but it is not a problem. Overall 5/5 Would recommend

We would like to say how happy we were with our experience last night at the St Marks Nando’s branch. Milo and the staff were all very accommodating and efficient. They are all very organised and lovely and my boys loved meeting Milo!

Really lovely team but Milo was absolutely fantastic. Even though it was a really busy evening his customer service was great. He was very attentive and helpful.

This branch is worst always late delivery my driver waiting 30min this is my first experience....so second is i went there many times i saw delivery is ready on the table but the staff OMG....they didn't respond even they not looking outside that day inside only 3 table busy including mine...8 to 10 delivery driver waiting outside.

Food is always great and the costumer service is even better. A true role model for the Nando’s chain, setting a standard for how all branches should be. Dean was great, really accommodating and helpful. I find all their staff are always really helpful and welcoming whenever I dine in, can’t wait to come again!

Just ate here on a relatively busy Sunday. The service was good today, nothing was too much trouble for them. Food came out quickly and this was on 2 separate orders to our one table. Nice one

We ordered three meals, two of which arrived fairly promptly. Was told the chicken livers would be another couple of minutes. The butterfly burger was dry as a bone from overcooking and had almost no sauce. One of our party had finished their meal before the livers eventually arrived. These however were awful, so overcooked they were inedible and about half the normal portion size. When we complained, it seemed that was quite a normal occurrence with the manager saying thats how the burgers come. We got a refund on the livers meal and the burger and left. Good job vue cinema did hot dogs.

Never going to this Nando’s again. I ordered food for collection for 9:40pm. I got here, they tell me my food is still cooking and it will take 5 mins. 5 mins came, I asked staff again about how long because I’ve got my Uber waiting. They tell me 5 mins again. Now when I finally get my food, my Uber cancels the journey because of the incompetent staff working in there. Lying about wait time… something I find unacceptable. Don’t care if the food’s nice. Never getting my custom again. They’re lucky I didn’t get abusive and ask for my money back.

Placed an order to be delivered to my address in BR4 and three times they went to a completely different address and the delivery guy told my he’s gonna cancel my delivery. This guy went to an address at BR2. This happened 3times too often! The management telling me I will get a refund un 5working days even though it’s their fault! If I need my order I would have to place another order again. Their app is faulty don’t use save your energy! A lot of back and forth!! System failures at its highest!!!! Not the drivers fault

Everything was good, on my take away order. It was busy nite for these guys, and everyone was well lookafter by Milo while waiting for tables or orders, great customer service well done!! Would recommend it to tourists and family

Thank you so much milo for you great service and amazing smile to my children every service was on point and not to mention how I always struggle with menu your are a STAR U made my kids evening 😊

My experience was good. I went there with my wife. Service and food both of them were good to me. Recommended.

Took nearly an hour to receive our food. Had to ask for drinks glasses after waiting for 20 minutes. Group of staff just stood around till chatting. Approached one of them to ask for an update on food, as it had been 45 minutes. He said he’d check, went to the kitchen, then went back to the group of staff to continue chatting and didn’t bother to update me. Left me standing there at the till. I had to go back over to him and the group of staff to find out what the kitchen had said. Apparently they were waiting on the thighs… no apology when food did finally arrive. Missed beginning of our film at the cinema. Won’t be going back.

The food was good and service quick.

The food was good and the atmosphere was relaxing. The staff worked very hard to ensure that the food was delivered hot and on time. We were ushered to our table by Joseph who was very good at his job and desplayed excellent customer service. Overall, the staff appeared very hardworking, though, Joseph stood out as he was directly serving us. Thank you

Food was delicious as always, the only downside was the chips, they came out still crispy but room temperature

Excellent service very friendly staff, quick too

Took someone who hadn’t been to a Nando’s before and we went to St. Mark’s Square Nando’s today and ordered at the till … not a good experience 40 mins and no food had arrived ‘printer hadn’t printed out & sent to kitchen’ or something (?)

First time at this Nandos! Loved the atmosphere, a lot quieter than the other Nandos in the area. Great and quick service, we had a really lovely waitress. Food was served pretty quickly with good portions - We were nice and full! Would go back again, overall lovely!

Visited this store before a cinema trip. I had to flag waitress down after waiting atleast 10 mins for glasses. My food didn’t arrive until 30 minutes later after asking the waitress where it was. My husband had nearly finished his food before mine arrived. When it arrived the corn was burnt - strange how the chef and waitress didn’t notice this. Garlic bread was cold and non existent chips. No one had asked how our food was. Very poor service!

Awful service last week when visiting. I came in with my family and was served by a blonde tall lady, she was very blunt, didn’t pay attention to us and she dismissed me several times. I understand the restaurant was busy but the service from her was very poor. One of the workers informed me she’s is the manager and her name is Renata when I asked to complain which I thought was disgusting. Such management shouldn’t be in charge and I would not recommended coming to this nandos unless you want poor service!!!!!!

As a solo person going out to eat and having to feel brave to do this, this was an excellent choice. The staff were really welcoming and friendly. It’s so easy to order via the app and the food appears which was tasty as usual love the chicken thighs and the peas are just the best. Thanks for making me feel comfortable.

This is my second and last visit to this place. Food sits on the side of the counter and gets served cold. I’ve never seen worse service at Nando’s. Avoid !!

They cook the food, leave it on the side, have conversations over your food getting their breath all over it, then when they're bored enough of standing around doing nothing they will bring you your cold, breath-infested food.

We had such a wonderful time out with my friends and we had a great service from Milo who had great customer service skills and was very polite and friendly (a service with a smile) I really highly recommend him. Keep up the good work Milo.

This is my best night since have been visiting Nandos. Mr Milo, in honest you're very awesome guy, you makes my night worth coming to your store. Your service is very superb, efficient, very friendly and your customer oriented. Everything about you is on point. My friends brought me here because I lost my dad but you make me feel happy. Thanks for attending to us. Nandos pls keep this guy, I wish someone like you can be in every nandos to make customers day. God bless you

service was a little slow but that was because the whole place was full of hungry customers

Such a great place! Staff where so on it despite an error in their app. Food was fantastic, can’t beat a nandos

I ordered a collection. I chose a time of 15:30. 30 minutes in advance. When I arrived the rude manger said they hadn’t even started and it would be another 10 minutes. After another 20 minutes I asked where my food was. I was told they still hadn’t started. I said it was 20 mins late. The manger said she couldn’t be bothered to talk about it and I was lying about the times!!! After another 10 minutes the food was handed over. It was half cold and bits missing. The rude manager didn’t care. The restaurant was Smokey. Half the staff where outside smoking. The manager was a joke. Never again.

Nando’s is Nando’s. Fast service and food was as expected . Next door to the Vue cinema so great for a pre film bite

Had a hot one up from the Meeeedium. And some nice garlic bread

Really poor quality, all of us had shriveled recooked pieces of chicken, it has gone massively down hill. They had a huge amount of deliveries and a full restaurant, feels like they have gone for quantity over quality. Avoid, which is a real shame. Advice to Nando's - be a delivery takeaway or a restaurant or make your kitchens bigger to cope.

Loved it. Spicy grilled chicken, what's not to like?

Lovely meal out with the family. Even though it was busy with take away orders and restaurant diners, serving staff were very friendly.

We always have such a wonderful time at this Nando’s. We receive such great service and the food is delicious. I would like to mention the manager Raquel, she is very kind and always smiling, she makes our visit very enjoyable and she is always so helpful. I would also mention the waitress Shanwo, she is nice and kind and also patient. Overall, this is a very good Nando’s to visit, and keep visiting!!! Review from - Amanda & Tanya & Brendon

Took my son here, and for a nandos the service was fantastic, Highly reccomend

Friendly staff and quick service

Very good and safe place for people that can only eat gluten-free food

Very pleasant place to have a tasty meal for a decent price. Beats a Toby Carvery anyday, no 'waffer fin' slices of meat hear. And everyone loves Bromley wouldn't you agree.

Large seating area, great location. Chicken wings orderd took a little longer than expected, but it was good.

Staff were friendly. Good was nice

There was great customer service, especially from Milo and Shanwo. Very kind and patient and there was plenty of good vibes. Would definitely recommend this branch. I highly recommend.

Lovely branch of Nandos, friendly and good-humoured staff who are really kind and helpful ♡ I visit this area every three or four months or so with my family and this branch of Nandos is consistently a nice place to be ♡ My adult son brought me here late last year and we got some Nandos in and - again - it was a nice place to be, kind staff, tasty food, nice chilled vibe - we had a lovely time then, too ♡ Thank you ♡

Awesome restaurant, you are going to love every bit of it.

It is Nandos what more can you say. One of the better Nandos, made by the staff. Always a good refuelling point before a night out

Food took a little while to arrive, but the service overall was great and friendly. Location is nice too.

Rude staff in here. Told off for standing at the wrong till like I am supposed to know what working till you are choosing to use, got looked up and down by a frowning woman staff member you want something she barked, well I would like to be served I replied the best she could do was poke a bony finger at the other till and mumble over dare and look away from me like I'm the pleb. Won't be hurrying here again for my chicken fix. Always the same in nandos great food but get em in and take there money and get em out again double quick. There's nothing like great customer service and in nandos there really is nothing like great customer service.

Waited to long no chikens ready for anyone for over 25 minutes at bromley nados

Known food Easy access Good service Not at all a complicated menu Easy to choose Like the place

Truly shocking. No chicken, no chips, no garlic bread, and next to no customer service. Staff were too busy arguing amongst themselves to serve the food sat on the side. They even sent my meal to another table — while I waited 40 mins for them to recook my order! Waste of money, waste of time.

Had half a chicken and the skin was dry like leather no flavour at all

Had a great time! Food was great and service was amazing. Special props to our server Milo, he was very warm and welcoming and was a credit to the team! 🤍

Was very busy and they were turning people away. But the waiter managed to squeeze us in because there were only 2 of us. Food was standard Nandos. No one collected our black chicken or asked if everything was ok, like they normally do but was ok night

Warm and friendly service from Sammy this evening, will definitely return! Thanks again Sammy for your kind and polite customer service , Best wishes 🙌🏽

Friendly atmosphere, attentive staff and well cooked food.

Really lovely; staff very attentive and polite.

Can't go wrong with Nandos.This Nandos is bigger than it looks.We waited 20mins for a table.That was no problem- we were not in a hurry.The customer services was good,the manager patiently processed the vouchers we had.The food was so delicious as usual.Had a lovely time😃👍🍱🥘

After going to the Nandos in Widmore road yesterday for my daughters' birthday and being told that the wait would be 40 minutes. I decided to go to the one in St Mark's Square. I've always loved this Nandos. We were in a group of 8 and got a table straight away. We were greeted by a lovely tall young guy, didn't get his name, unfortunately. But, thank you for making us feel so welcoming. Foods were yummy, as usual! ❤️

My daughter and I visited the Bromley St Mark's Square branch on Sunday 11th December. We were greeted by a very pleasant young chap. I tried to place our order, using the QR code but the reception in the venue was poor. A lady by the name of Raquel noticed I was having trouble ordering and came over to try to help. I explained that I find it difficult and frustrating placing an order in this way and asked if I could just order at the counter. Raquel flatly refused saying that the counter was reserved for cash and gift voucher payments only. She also offered to "TEACH" me how to connect to WiFi! I found this to be an unreasonable and borderline rude response and asked to speak with the manager. Raquel told me that she was the manager, so I asked for the email details of the area manager. Whilst waiting for these, the young man who greeted us noticed something was wrong and came over to see what was going on. I explained the situation and he immediately said "No problem at all, Sir, I can take your order at the table" All this unpleasantness could have been avoided if Raquel had done the same. Eventually, she returned with a post-it with 2 names on it - hers and that of the area manager, no email address. Food was great as always.

Ordered a takeaway again this week via Deliveroo as I am having a new kitchen fitted so I currently have no oven. I ordered a 1/4 chicken. Normally 1/4 chicken means breast of chicken with a wing, sadly this was not what arrived. It was the smallest piece of chicken they must of had in the restaurant. I’ll be completely honest, there was more bones than chicken! No extra sauce was provided either when normally they always do. I don’t know what happened today but the food was not at all how it normally is. When I brought it to Deliveroo’s attention, I was told there was nothing they could do as it’s to do with “how the food was prepared”. As everyone knows, Nando’s isn’t a ‘cheap’ takeaway, my order today came to £65+. I’m very disappointed with Nando’s and Deliveroo. I will for sure not be getting another takeaway from Nando’s Bromley. Extremely disappointed!

Good ambience, clean and presentable staff. Our food came quite quickly, I did notice a little hiccup with the order, and the manager wanted to rectify it immediately. Great service overall.

Tout est parfait sauf le service un peu long.

Our waiter Milo was very kind and polite! A lovely welcoming atmosphere

Milo was very kind and welcoming.

Had a quick lunch great for that

Every single time we go they’ve closed off half the restaurant so everyone is packed in like sardines, despite them still being open for another 3+ hours. When asking to sit in the quieter part of the restaurant due to sensory issues and struggles with the noise, we were told no. Not very inclusive, especially as 10 minutes later more people came and were placed in the spot we asked for (same party size). Always a long wait to be greeted at the door too. And while staff aren’t rude they aren’t particularly welcoming either. We waited over 45 minutes for our food (we were told it would be 20 minutes). I!”n the past when this has happened at other nandos we’ve been offered complimentary dessert or starters. However, I have to say when the food did arrive it was really good. Our neighbouring tables were all unhappy with their food but ours was lovely. The tall guy in the red t-shirt was really friendly too.

This was our first time visiting this Bromley Branch as we tend to use the other branch. The customer service we received from the minute we stepped in the door to leaving after our meal was fantastic. Raquel went above and beyond to assist us in any queries we had and was so accommodating. The food was amazing and served really quickly 😋

Our orders have been over cooked or burnt on 3 separate visits.

Always great. Would love more drink choices

Had a minor issue with order but manager sorted it swiftly and she ensured everything was ok , great service !

Had a really nice meal here. Staff were friendly and helpful. Had a great atmosphere. The food arrived quickly and tasted great

Unfortunately very slow at giving order even though it wasn't busy and most of staff were on a meeting or such,not amazing, chicken dry and chips not very hot so not the best sadly 😥

Have to change my rating after my experience yesterday. Ordered a delivery which arrived after an hour! I live 7 mins away. Food was cold. Tried getting in touch with Deliveroo but their driver was already waiting at the restaurant for half an hour. Called the restaurant and it was impossible to find the order number on the email. I've left one star for the good service I received once while dining in.

Rickelle was an amazing waitress 10/10 made my nandos experience unmatchable .

Bobby has been amazing. So sweet helped me out with the app points situation without the Nandos card. Legend! I also dropped my garlic bread on the floor he kindly spoke to his manager Skye who sorted us out with a new one. It’s the little things that make a big difference guys. Keep up the great work. Customer service goes along way, combo that with some good chicken you guys are smashing it! Thank you 😊

I’ve been to quite a few Nando’s, but this seems to be the best one! Chicken is allways cooked to perfection!

Noisy and poor service. Food ok

Great food. Great service Quick turn around 5 stars

The chicken was not as good as I thought.

Dining in was lovely and the attendant was helpful making the experience pleasant

Terrible service, had to ask for several things more than once which I felt very awkward doing as I've not had to do it before. Lovely looking restaurant though.

Apr 2022- get seated at the table, log in to the free WiFi amd scan the QR code on the table to place your order via an app. It's well designed but a bit cumbersome to pick the options you want. You pay when you place the order and the food is brought to you once its made. The main are was well maintained and clean, as were the toilets. We went early evening so it did get quite noisy.

Food was very good and 1st class service highly recommended

Never ordering from here again. The last few times numerous items were missing, food was either burned or freezing cold, order kept being pushed back and we were left waiting over an hour and a half. Complained and we were told there’s nothing that can be done. Very poor service and customer service is terrible. This place needs to get their act together. Waste of money. Avoid at all costs if you want to avoid disappointment!!!

Really nice Nandos make you feel warm and welcome food nice as always

Great food. I can’t speak highly enough of Jamie who I presume was one of the managers. Who sorted a minor issue with my order and provided fantastic service throughout.

One of the best Nandos stores I have visited. Friendly enthusiastic staff. Tentative, kept checking we were ok. Food was delicious. Loved the chocolate and ice cream desert. Convieniant for the cinima and town centre.

Great food and friendly staff. The sweet potato fries and the hummus are great starters!

One of the better Nandos I've visited. Staff were very friendly, attentive and professional, would revisit.

My chicken was a bit dry and disappointed they had no frozen yoghurt! Otherwise not bad.

Always a disappointment for takeaway. Either something is missing, chicken is tiny or as in the case of last night the chicken was completely burnt! (Black all over). These guys need to seriously up their game - currently best avoided.

Chicken butterfly had a half hour wait so I had to get something different but still good as always

Food as expected. Was sat at a table that gave a cold draft each time main door was opened however

Good service and good food. Only issue is that the menu has changed since covid and they no longer offer the steak prego (which I really liked)

Waited an hour and a half for a delivery. Was given someone else’s order. Followed up to try and get this resolved and this restaurant and deliveroo just blame each-other and say nothing we can do, re-order and wait another hour and a half.

Burnt food, chicken completely burnt wings burnt. Portion sizes for takeaway absolutely terrible. Stay away!!!

Standard nandos fayre chicken and chips Very convenient for the new cinema. Staff seemed disinterested and my food was luke warm and as usual overpriced for chicken and chips with a hot sauce

Clean, easy to order, great food, friendly staff and much quieter than the Bromley North branch