Nando's - Basildon in Basildon

The food was good as always. The guy who served me was very pleasant and made conversation. The only downside to my experience was the young girl in a blue top with tattoos on her arm. The restaurant was quiet, and she was leaning against the side and was constantly on her phone in full view of all customers. I would say this does not give a very good impression. I would think staff shouldn't have their phones out all the time, even managers ( if she was one) .

Great food but horrible customer service. Been here a few times before cinema and staff are not very nice and always seem to be in a bad mood. Makes you feel unwelcome. Restaurant dirty, toilets not cleaned and no toilet paper. Tables and menus sticky, had sauce stuck to mine. Won’t be coming back again

This particular branch was outstanding! The customer service was great. I am really impressed. From the person who was letting people in, she was very supportive and found a table for us, the waitress who was taking orders supported me with my NHS card as I couldn't find it. We changed something after ordering and they were really good changing it back.

Darcey served us she was brilliant!

Very good food, amazing sauces, nice experience. Thank you, Adelina, for being so kind!

Food was delicious and service was amazing from Ruby. Made my day

Went for lunch a few weeks ago. Friendly service and food arrived quickly. Took our baby and they had high chairs available. They placed us on a nice quiet table in the corner, which was much appreciated.

Outstanding service from the manager James with great food to go with it very satisfied customer. Cooked exactly how we wanted it to be.

Great location, love the atmospheric music blaring every 15 minutes from the cineworld next door, nice view of the car park, give Adam a raise he works so hard, managed to get me Saka sauce even when it seemed nigh impossible, will be coming again and may even bring Seweryn

Good meal, staff were accommodating and seemed to deal well with the big rush. Food was very good, did have to wait half an hour to be seated and had to wait for cutlet but still a good a experience and good food

Visited Nando’s for the first time in a while, 1 was shocked about the price just under £50 for 2 burgers fries a corn on the cob and two drinks, not the end of the world but abit steep Sat next to the huge windows which were open and not able to be closed so it was windy. Restaurant was not particularly busy food took about 20 minutes to appear on the hot counter which was in site, sat there for almost 10 minutes, to be stone cold when delivered, spoke to our server who was really good and said I’ll get fresh ones made, fantastic I thought. Two minutes after that “Nat” who I assume was the manger slammed down some plates infront of us, we asked have these just been warmed up ? As the cheese is solid, still only like warm, no they are fresh she said, I pointed out the huge bite in my burger that wasn’t there when I sent it back. “I haven’t eaten your food” she barked back, I didn’t say that you did, I asked for a refund at this point she stormed off back to the till, How did you order then ? Through the app I responded, well I’ve done it, you’ll get paid in like 10 days I was told. Asked if I could have a receipt. No because it’s an app. Our server did come over and ask what was wrong. I said everything so I have got a refund, she apologised for our experience Safe to say I won’t be returning

We came into Nandos this evening and was greated by a lovely waitor, he took us to our table and made sure we had everything and was very friendly. His name was Alfie, he was amazing, he is a great asset to the company.

Me and my dad had a great time, the diet cola syrup ran out when I was pouring my drink so it tasted weird and this lovely blonde young lady with a ponytail gave me a bottle of diet cola to make up for it, the food was phenomenal as usual, and this kind lady at the end checked up on us. All the workers were so sweet and caring. I just wanted to review as I hope this lady on the 1/04/24 at 8:30pm gets some recognition.

QR code wasn’t working so couldn’t use voucher. Wasn’t told at the entrance. Got told “nothing they can do about it” and the table was more unstable then my last relationship

Way over priced for what you get. Massively gone down hill, you can tell they are trying to give the bare minimum whilst trying to charge more. Won't be going again, food isn't great, service is below average and atmosphere is very dim. Save your money and go elsewhere

My husband, myself and four friends had a meal with drinks before going to Cineworld. The service was really good but the food was totally tasteless and would not recommend

I went to Nandos with 10 SEN students today and they were excellent. Staff were really accommodating! Food was quick to arrive and everyone had a lovely, relaxed time. Thank you team for a great experience.

My friend and I had a really nice meal yesterday at this restaurant but the best thing was the excellent help given by Sarah one of the staff there. It was my first visit to a Nando's and I was asking about the 'spicy' aspect to the food and how to choose the best items for me on the menu. She was just incredibly helpful, friendly but very professional too.

Waited 35 mins to be seated which I had no problem with, then once seated and eating a staff member was bending over next to us to cuddle and talk to her friends I found this quite rude and unprofessional as I was trying to eat and just had some woman’s bum in my face and the gap between the table is about 50cm, when ordering the woman who was serving us also decided to walk of half way through my order and start laughing with other staff members

Food was delicious made by the absolutely wonderful Natalie! service was great would defo recommend. Natalie is the best:)

Visited this outlet while working away and can honestly say the best food I’ve had from a Nando’s yet. I had the Garlic Churrasco burger, rainbow slaw and fries and it was really good. The service was pleasant, with a smile and not a hint of trying to rush you out. Only downside was that it could do with a refit as it looked a little tired.

Good service, busy place, get what you expect. All good thank you

Good always good it's just when they have it in stock sadly always something not working or not enough of it

Visited on 2nd January, quite busy. Food was decent and reasonably priced as always but cleaning was poor- women's toilet was so bad my wife refused to use it and went to cinema. Also drinks area messy and clearly not being cleaned.

You forgot to get chicken, you specialtards.

Food was decent, service was quick especially Alfie, Laney and ibo was good unlike other Nando’s locations overa

The food was delicious and good to enjoy

As a native South African I have a basis of comparison. The chicken livers (starter portion) was delicious but could do with a little more sauce. Nonetheless the food was delicious. The peri peri burger was fantastic and the Nando’s chips are great.

Nandos like any other, nothing to write home about. Only thing that stands out is shocking service when ordering take away. It's a weekly thing for me and 1/2 of the orders are incomplete or cold.

Went to collect my order and was sat at the waiting area for a 10 minutes trying to get one of the workers attention. I gentleman came in to pick up his order and was sat behind me. One of the worker came straight away to assist the gentleman, she actually walked past me, as if I don't even exist!! I had to call out to her and ask if I was invisible? She then asked for my order number and aggressively handed over the food to me. I do not like to use the race card, however, it's just sad to see how differently a black person is treated compared to a white person. I sat there for 10 minutes without being acknowledged and soon as the white man entered, he was approached and I was overlooked. This upsets me so much that in this day and age people are still being so silly!! Unacceptable.

Never been before so was really pleased with the food as it was delicious and chicken was perfect as you'd expect. Staff was pleasant etc however i do feel table service is a must in a place like this and not having to scan a barcode or walk up to the counter to order and pay for food. Other than that, nice place.

Place is nice and clean. Staff member very nice and helpful especially Alfie. Food was great Will definitely go again

Chicken wings the worst I’ve ever had in Nando’s! All mushy like they had been stewed. Complained but they couldn’t give a dam. I won’t be returning

Always top service when you go here staff always on point even when it’s super busy always trying to give you a good service no matter the condition! All the staff always super helpful and friendly, managers always super helpful

Ben you were absolutely amazing :) friendly and lovely we came 13 September around 9pm Ben with glasses who served us is a credit to your team and we had a wonderful time because of him. Delicious food and overall a lovely experience. :)

I'm sorry to hear about your experience with Nando's Festival Leisure. Here's a rephrased version of your review: "Unfortunately, my recent order from Nando's Festival Leisure didn't go as expected. I didn't receive the chicken wings I had ordered, and out of the two butterfly chicken meals, only one was delivered. It was already too late to place another order, as the restaurant was closing. Additionally, I found it disappointing that I was charged for the online service despite the issues with my order. Based on this experience, I would personally recommend visiting the restaurant instead of ordering online, as it seems like issues are better resolved in person.

As the food was taking a long time we got a free dessert. The food was amazing and the dessert to die for.

Food is ok in Nando’s but always feels overpriced to me for what you actually get, a fast food chicken burger. The place was busy and the staff were OK, but the place seemed like it needed a really good clean and a little bit of TLC.

Overpriced and dry Relaying on table sauces u can now buy in supermarkets and enjoy at home much cheaper

Zero hygiene.very dirty floor at the entrance.door handles were sticky.not cleaned

We had a great service from this Nandos branch in Basildon Festival Park and the manager Ibrahim has excellent customer service skills and care. He went the extra mile for my wife and I tonight thank you sir! Highly recommend this place! *****

Served by the most attentive hostess Amy nothing was to much trouble for her. Busy store however Amy showed extreme proffesionalism and made sure that my experience was what mattered. Excellent customer service 👏

Went to the Nando's branch in Thurrock. The service was disgusting. We were seated across the kitchen where you could see the food and how it gets handled. The manageress dressed in a jeans and pink shirt assisted the staff in the kitchen which I thought was a good example until she shoved her fingers into the mash potato to feel if it is hot and then put it on a plate. To crown it all she used her hands to push her hair back and wipe her sweat then continued to put her one hand over the brocolli and put it on a plate too. How can this happen. That food went out to customers. To say the least my burger was upside down and before it reached me it was handled in a very unhygenic manager, the salad was all over the plate as one of the girls slapped it back on the plate. I addressed it with the staff member who brought our food to the table and I told him to make sure that he convey the message to his manageress, that I have seen it all. What a disgrace...they think it is a joke. The whispers and eyes on me was very apparent but no apologies...they are shameless. Should I let the video go viral.

Had a lovely meal in Nando’s Basildon festival leisure. Best Nando’s we’ve had! Also thanks to the lovely team there who made sure we were okay, gave recommendations and also paid attention to our little girl. It’s the little things that make a difference!

Far too many flies near the windows

My friend found a bug in her salad, she is vegetarian. The customer service was terrible when greeted at the door, unwelcoming and unenthusiastic, ruined the mood.

there was a bug in my vegetarian friend’s salad. absolutely disgusting. our waiter was also rude

Excellent customer service really friendly people really nice food and really lovely manager thank you

Really midday lunch with the family. They are very family orientated. The manager chatted engaged with the little one. Food was served quickly and as usual was very tasty. 5 star

We came here as a family and was served by Natalie. Service and food was spot on. We will definitely return

One of the best Nandos I've been! Portions were good. Service was quick and hospitable. Very clean and tidy.

The staff were a real pleasure and the food was more than I have ever experienced in any Nando’s I’ve ever been in. The potions were big and the food came out quick Thank you guys.

Young lovely staff. Good tasted good

Very nice nandos mad busy peak times

Been there this week. Was on a business trip to UK and decided to go to Nando for the first time. Guy showed me the table, gave the menu, asked how will I pay (card or cash), any allergies and left. Only after 45 minutes a girl asked if everything is okay. Told her that I’m waiting for the waiter to get my order. She told me I have to order on my own at the desk. Would be nice if the guy would told me that at the beginning… wouldn’t wait for 45 minutes… He saw me sitting there on my own and didn’t bother to come and ask if all good. Food was ok.

The young lady was so efficient, thoughtful and friendly. Thank you

We had an amazing experience today. My daughter is autistic and finds new restaurants hard but the manager lani went above and beyond to make sure she was comfortable, she was very patient and this has now become my daughters new favourite restaurant. She has an amazing attitude towards all people and children. Definitely will be returning and hopefully we have lani again 🙂 Was such a brilliant experience. Thank you x

My wine was rancid/fizzy and tasted of chemicals. I had another and it tasted the same, so it was obviously a problem with the batch/storage. Our meals were cold/disappointing in comparison to normal high standards. The fizzy drinks were flat. Things were missing from my husbands meal and we all felt unwell after. I wrote a complaint to head office who said they would look into it, but I never heard back. Would never return to this branch, but love Nando’s in general.

Standard night out with family ,reasonable prices . Nice staff

Missing half of the menu is pathetic and what we did have was very small portions and the staff were too busy talking to each other than asking how we the customers were

It was ok! Wouldn't go again over priced KFC with a chilli sauce

Great place to visit. Tasteful food.

Not much room to sit comfortably, needs to be bigger!

Can take a while to get seated and for food to arrive (not the restaurants fault as its in a busy leisure park, but it's not perfect so have to Dock a point). Additionally, sometimes things aren't on the app able to be ordered which can be made if you ask at the til - for example, garlic bread couldn't be added on the app (it wasn't even visible) but the servers at the til could manually do it. Not a huge problem, but given everything is going towards ordering at the table, it makes queues in the restaurant or people not able to get what they want.

Meh, expensive chicken and chips! Dirty drinks area and sticky tables.

Lovely lunchtime table for two, great first taste of the Nando's brand. Maria was a fabulous and helpful server / waitress. Great friendly service with a smile, just what you need on wet Monday lunchtime.

Wonderful food. Great atmosphere. Pubs, cinema, bowling all just yards away

Went for dinner yesterday. The chicken was as hard as a rock and very small (double) portions and like warm. The burger had one piece of lettuce in. The pitta had soggy, disgusting coleslaw. They seemed to be concerned with deliveries more than restaurant users. The rice was cooked and dried to oblivion. The spicy chips, we're chucked on the plate with the spice splattered on top of them, in a lump. We weren't asked if the food was OK, no wonder, as it so obviously wasn't. Totally underwhelmed and will not be returning.

Like nandos is a chicken feast food was great fast service can't complain

Nice friendly staff food was good

First time to try.and we were not disappointed

Friendly staff and the food is OK🍗🍔🍟 Seating is badly set up where you have to squeeze past seated people in the middle of the walk ways to get your drink🥤 Seating and decor is both dated and worn out🪑

Food was nice. We had a voucher card but was told it was invalid/out of date. Upon checking when we got home it wasn't. Only went there because of voucher too

after going through the menu husband went and got cutlery. Meal came to us quickly but the chips were luke warm and the chicken was dry and cold. Obviously not cooked from fresh. salt came in a pot .no shaker. For what we paid not worth the money will not be going back again.

Lovely staff, Good food ..restaurant is on the small side..

Great food. Some staff were looking miserable so no 5 stars this time. Shame

This is a Nandos, so you know what you are getting, but I just wanted to say how well the manager dealt with a recent "supply issue" which meant that we couldn't have exactly what we wanted. He was so genuine and professional that it made us feel like extremely valued customers. Anyway, my partner had the "Fino Pitta" instead, which, as I have always mansplained to her, is the best thing on the menu. If you haven't tried it you really should.

The food was great although I ordered as part of a group and they forgot my meal. They claimed they were waiting for my sides to have been cooked but I could see the food sitting there waiting to be collected for 5 minutes.

Lovely restaurant service was quick even at busy times. Got seated in 15 mins

Waited a little too long for a glass. But other than that all good and polite staff

Everyone loves a cheeky Nandos Great food, great price, freshly made and fast

I was going to the cinema with my girlfriend, and we fancied a cheeky Nandos. First time visiting this one, and the food was great and the service. 😎👍🏻

Had the usual. Tasted like id expect nothing special nothing wrong with it. Can't give it higher rating because it was an average nandos

The food was good and the staff was friendly

I did not like the "rainbow" salad....it was coleslaw without mayo but smothered in grains. Very small quantity for the price. My son left his, I ate mine because I was hungry. The pitta bread chicken was ok though. When I asked for cutlery our young female server pointed and told me "its over there!" Baring in mind I had witnessed her & a colleague standing in front of the food rack chatting away while many plates waited to go to tables. We were not familiar with the self-service & would have taken her only a moment to get them. Glasses were given to us to get our own drinks and the food was brought over. Not been to Nandos before and won't be rushing to return. A "Do it yourself" restaurant that is over priced imo.

My first visit, and was okay. Didn't think the quality of the chicken was great.

All family enjoyed it. but I found music TOO loud.

Kelsey was the hostess with the mostest. Service with a (genuine) smile and with the standard of food good, I couldn't ask for more...except for the carrot cake to be back on the menu. 31st May update: still clucking good

Great place lovely staff and service. Handy for quick meal before cinema too. Thank you.

Very busy and loud but taste like any other nandoes, so it's fine. I'd recommend the near Tesco in Basildon as it isn't as busy or loud.

Great location at the Basildon Festival Park and next to the Cineworld cinema. So popular that you often have to wait for a table. Staff efficient . Food is always good with a good range of combinations.

Amazing customer service. Went here with a friend and we were seated in the centre of the restaurant at a 2 person table. I told the server I struggle to eat around noise and he was so accommodating. Sitting us in a corner and coming over to check whether the seating was ok and the noise low enough for me to have my meal comfortably. The food was hot and delicious. Very accommodating to my needs and nothing was too much. Well done to the team at this restaurant. Went above and beyond.

Food always hot and good service

Nandos never let's us down, George, who looked after us was great..

Excellent grub and top class service. Thanks team!

Guys were great. I haven't had Nandos for ages and I was pleasantly surprised at how good the chicken was.

Good place to go to get your chicken fix! Oh, and the piri piri fries too! 😋

Typical Nando's. Staff were good,food was good and the restaurant was clean and tidy.

Very nice staff. Would definitely recommend

Nice cosy area to eat and enjoy