Pizza Express in Basildon

Nicely decorated restaurant, the staff were really friendly and our waitress was brilliant (unfortunately I can’t remember her name). The only downside was the amount of dip you get for 75p, it looks a bit sad to have such a small amount in an already small dish

Lovely attentive staff. Food was delicious. Great service from our waiter Gezim. Will definitely be returning.

Possibly the worse experience we've had in a restaurant. Hour and a half for starters. Complaints from multiple tables and the family opposite walked out. Mains cold. No communication and very defensive staff, due to the fact that they were short staffed - which was somehow our fault. Never again.

Possibly the worse experience we've had in a restaurant. Hour and a half for starters. Complaints from multiple tables and the family opposite walked out. Mains cold. No communication and very defensive staff, due to the fact that they were short staffed - which was somehow our fault. Never again.

Absolutely appalling delivery service, over a hour late, received my order, and it was cold, couldn't get through to store to complain. Order went on the bin. Never be ordering from there again.

This is one of the best Pizza Express branch .

Went for family meal, having been loads in the past. Service was average despite it being pretty quiet, was Tuesday in January. No hot drinks available which isn't really acceptable. Food quality was poor, at least 3 out 6 meals were below what we expected, and we ended up bringing the chicken home for the dogs as its really poor.

Cally was very helpful and gave a great dining experience, plus food was top notch !!! Thank you team

Excellent service and the food is always hot and tasty.

We were served by Amy. Everywhere needs an Amy. Professional, personable and very attentive to my dietary needs. That girl was amazing. I actually told her that too that her customer service skills were second to none. 11/10. Amy didn't know this but I had stomach surgery that went horrifically wrong and due to that negligence I am now on a very strict fibre free diet for my bowel. There is so much I can not tolerate anymore. Amy asked if there were any food intolerances or dietary requirements to which I replied yes. I told her what I couldn't eat. That girl went out of her way to make sure I had everything I needed. An absolute attribute to any employer. I had lunch with my husband and we both loved it! I hadn't been to your restaurant for over 18mths because I had been in hospital a long time and was too poorly to eat out. But now I can, and even though I am limited to what I can eat I will definitely start going regularly again to Pizza Express. Food was absolutely delicious so thanks again to the chef also. Thanks Amy you really were a star!! Our regards Yve & J

Food is always very good here. Staff are all very accommodating and friendly. Very good with young kids too. Only negative I would say is it does look a bit grubby inside. Marks all over the windows and floors, cutlery and glasses have water marks. Could do with a really deep clean, however this does not put me off wanting to return again.

The Calabrese has been removed from the menu. I Wont be returning until this pizza returns unfortunately. I was offered an alternative but it doesnt even come close.

Great service and the food was lovely too. Legates pizzas are a great healthy alternative.

A mixed experience. Firstly, the food was lovely. Pizzas were perfect and gorgeous. Service was very poor - very slow, I had to get up and go looking for them when we wanted a desert menu (despite the place have just 4 customers at the time,,, staff just stood chatting), then when we wanted something the two staff were just sitting at a table having another chat. I have to say that on previous visits in the evening time,.service was fine. Another downside is that it's pretty filthy. Toilets need a deep-clean, carpet in entrance really needs a vacuum, it's manky. Floors and some seats getting need replacing as broken/worn. When the place is as quiet as it was, the staff could maybe pick up a vacuum at the very least.

Bit pricey. service superb. Charge less get return customers and fill the place

Had lovely time for a family meal. Harry our server was great

Fantastic NYE meal. Our server, Harry, was super helpful and ensured great service the entire evening.

Very poor service, from the lacklustre welcome, to no one even taking our drinks order (let alone a food order) for 30 minutes after being seated, despite it being a quiet Sunday evening - needless to say we left, and took our custom elsewhere!

Very poor service, from the lacklustre welcome, to no one even taking our drinks order (let alone a food order) for 30 minutes after being seated, despite it being a quiet Sunday evening - needless to say we left, and took our custom elsewhere!

Had a great meal today and was served by Harry, was friendly and attentive the whole time. Happy Xmas!

I had such a great time at pizza express with my family this christmas time. We got served by Harry, he was such a lovely person who brought such a warm and happy spirit with him when serving us. Couldn’t thank him enough for helping us with the menu! Will definitely be returning!

Received some great customer service from harry, very polite had a little laugh just overall a great time especially during the Christmas period

I had a mixed experience when visiting this restaurant. The food was lovely, and we enjoyed our meals. However, the service was not great. Despite the restaurant having only three other tables, the waitress left us with closed menus for quite a while and walked past us multiple times without coming over. After clearing our main courses, she didn't come back to offer us the dessert menu. When we ordered drinks, they didn't have the right alcohol to make the drink, however there is a bar on the other side to where we were seated and the waitress didn't check or even go and get the right alcohol from their stock. Additionally, she didn't inform us about the items that were unavailable, and there were quite a few. Although the waitress was kind, she wasn't very attentive. Overall, the food was great, but the service needs improvement.

We arrived and were greeted by a table server. Orders taken and we had starters and pizza. Food was really lovely, we had mushroom aranchi, caprese salad. Pizzas were from the festive menu, one truffle mushroom and one fig three cheese pizza. Very rich and filling pizzas. Order in either Romana( thin) or Classic. Service was quick.

Fantastic restaurant, delicious food, and excellent service!

So the food was good but the waitress was bizarre. She stood at one end of the table shouting across. She was clearly busy but I don’t think you should convey that to customers. She just seemed annoyed when we wanted desserts / more drinks. We were a table of 8 for my son’s 13th and the boys said they felt she was constantly annoyed. We usually tip well but for the first time we didn’t tip. Wouldn’t go back.

Delivery driver pull up on a main road and tried getting me to jump the fence so I could get my food he was on the phone for about 5 mins a was refusing to drive round therefore me food is freezing cold

Some of my food was not delivered but I have paid for it

Food was cold, Juice and sauces had all leaked in the bag, Pizza dough was chewy and Dough balls came all squashed

it would have been helpful if the pizza had been cut. very awkward to eat in a hotel room

Second time ordering with just eat from this pizza express to find order incomplete (missing item).

Fantastic staff, great with children and for searching through the rubbish for something we lost. Food is way overpriced in my opinion but then I'm old and never eat out. 🥴

This is probably one of the worst Pizza Express's I've been in. The staff were slow and churlish and the windows and doors haven't seen a cleaning product in God knows how long. The food was exactly what we ordered - nothing particularly inspirational.

Had a nice dinner with my husband, food was very nice, particularly the chicken calzone. Did have to wait a while for drinks and someone to come over but the staff were very nice

Pizza not very hot, otherwise ok

Went there for a quick bite before cinema, the place was busy but the service impeccable and the food yummy, will definitely be back.

Like it! I can really recommend it, especially the friendly and professional team and the food is well prepared and served. All stars fully deserved!

Great food and even better service. I recommend it to anyone who wants to eat tasty, rich Italian food without having to go to Italy :) From the very beginning we were welcomed by the friendly staff who recommended us what to pay attention to in the current menu and we were not disappointed. We had a really great time. We will definitely come back here.

Our dining experience at Pizza Express fell short of our expectations. It was evident that the restaurant was understaffed as dirty tables remained uncleared throughout our visit. While the food was palatable, several dishes were missing ingredients listed on the menu. To add to the frustration, my children's main course was completely forgotten about, forcing us to wait an additional ten minutes for it to arrive. The only bright spot was our attentive waiter, who graciously waived the charge for the forgotten meal. However, this gesture did little to alleviate the overall disappointment. Despite these setbacks, we managed to salvage the evening and maintain a positive outlook. It's a shame that such a subpar experience occurred at a restaurant chain known for its quality service in other London locations.

Great food and even better service. I recommend it to anyone who wants to eat tasty, rich Italian food without having to go to Italy :) From the very beginning we were welcomed by the friendly staff who recommended us what to pay attention to in the current menu and we were not disappointed. We had a really great time. We will definitely come back here.

They forgot to give me my main food and only my side was delivered

Everythig 10/10. Excellent food, kind staff. Definetly will be returning.

The mac and cheese needs a lil bit of flavour. It’s just plain, here and there you have a lil bit of taste but deffo needs something added to it.

Absolutely lovely restaurant. Had a great time with my fiancé. The atmosphere is cozy, the staff are attentive, and the food is delicious! I highly recommend it

Vegan pizza is amazing very good about allergy’s and have a lot of gluten free options pizza is absolutely gorgeous first time having from here will definitely order again !!

pizza ordered via just eat at 19.05 on 06/10/2024 the time now is 21.08 and the order has NOT been delivered. although the tracking says it has. Please help sort this out .

Absolutely appalling experience, my order never arrived

Driver went to store. I ordered a pizza and a drink. He picked up the drink and didn’t pick up the pizza and just left with the drink and I gave him a tip and he didn’t care. I asked him to go back and get the pizza and he said it’s not his problem.

Can’t believe this restaurant hasn’t got better stars , just been there today fir the first time and was greeted by a very polite manager , was served quick by also polite staff , the squid starter was probably the best I’ve ever eaten from any restaurant and I have it a lot !! Pizza main was good but the chocolate fudge cake afters was to die for . Reception / food and staff bang on 👍🏻👍🏻. Lovely job . Well done

Food was cold on arrival and took 45 mins longer than originally stated.

£28 Pizza delivered, Restaurant wont answer. Zoom in on receipt speaks for itself. A single anchovie and a single cube of tuna. Baffled... Edit: So, manager replied to this review last week... But he has yet to respond back to my email i sent directly. No care at all.

Very good evening all around! This place is great!

We went out for lunch and had a great time! The service was so quick and the food we had was lovely

Server was very curt with us and seemed like she didn’t want to serve us. Was not very attentive. Pizza was over cooked and very dry. Pizza every cold extremely quickly. Staff seemed like they didn’t want to be here as their behaviour on the side was not good throwing cutlery and making it loud enough for the whole section to hear. No ice in a busy Saturday which is bad that they couldn’t have popped out to a local shop and bought some. A very disappointing experience

Unfortunately the order was not fully delivered. I tried to call the restaurant but never got any answer, I appreciate it being a Friday they were probably busy but I kept calling up to an hour after my delivery. I have not heard back from JustEat.

The pizza was cold and the ingredients didn’t match what was advised when ordered

Outside needs a fresh lick of paint as well as the dirty plates and glasses left outside being taking inside. Server was rushed off her feet leading to long wait times between courses. Air conditioning needs to be turned down as we left early due to it being freezing. Food was ok. Pasta a little crunchy.

Staff nice, food excellent, everything fine

Always good food and good service here. Very busy.

Lovely meal at pizza express with my friend. Great selection of drinks and the new chicken calzone is delicious and the food came out very quickly

Excellent food, Friendly and helpful staff, clean restaurant and fair pricing, easy payment.

Expertly cooked, everything was delicious, so cheesy and perfectly seasoned. I’m a very happy customer. Thank you for the fantastic food and thanks to the driver for his service.

Overall food and service was good. Didn’t ask if I had the app which I later found out could’ve saved me some money.

We went for dinner and had our dog with us so we sat outside in the sunshine. Our server Julie was amazing from start to finish. Super friendly and couldn’t do enough for us. She brought our dog some water and a little treat of chicken which was such a lovely touch. Would definitely recommend! Julie made our experience absolutely lovely.

Great atmosphere. Excellent service. Very friendly and welcoming.

Food quality was poor this time

Seem to forget items every time ordering.

Perfect went there yesterday really friendly and helpful staff we were served by Amy who was a star

Had a good experience here. Food was served quickly for a Friday and we were seated in a more quiet area which was lovely. Friendly staff too :)

Food was lovely and service was good. Only thing I say is the place needs a better clean, walls need a wash and having paper towels stoping a table wobble with it looking dirty not nice. But like said food and service was good

Food cold paid over 40 pound in these times where money is hard to come by. Just wanted to treat my family. 2 tiny pizzas uncut and cold.

Pizza express is the only one for me. I don't do other pizza's. The staff are so friendly and uber helpful. Always great!

Went for a family meal. Pizza and dessert were on point. Recommend the Funghi pizza and the Honeycomb slice dessert. (Only thing that was so-so was the Bruschetta starter. Using mini pizza and pesto just didn't go. Not a good Bruschetta!). Our waitress was attentive and accommodating. RECOMMEND.

Can't go wrong with Pizza Express. We've always had friendly waiting and quickish service.

app showed delivery in progress but nothing showed up. no phone call from driver. unable to contact restaurant by phone. literally just took my money and didn't deliver anything.

Order was missing the main part,,, the pizza!!! And no answer when i was ringing and the food that did arrive was cold and took almost 2 hours to arrive from ordering

We went to pizza express on Monday I use a mobility scooter when we arrived was a bit worried about leaving it out side but before we had a chance to decide a member of staff opened the door for us to come in with the scooter all the staff were lovely and helpful and the food was excellent we had a lovely time thanks

Ryan was great and a top service, thank you

food was great and always is but paid £9.95 for double dough balls that wasn’t in the bag whne we got it . Dissapointed

It was a good experience with great customer service

Well attended this restaurant after a bad just eat delivery, wow Laura and the team were amazing, had great food and great service atmosphere, definitely the best pizza I had in a long time. 5 star plus

The pizzas were cold, very little toppings. Not worth the money.

Had a pleasant afternoon with good food and pleasant service.

Usual high standard, great for reliable family meal. They also are very careful about dietary restrictions.

The review is for delivered food: absolutely ridiculous presentation, very scarse in ingredients and tasted old and stale, although delivery took only 30 minutes the pizza was cold. Never ever ordering again, worse pizza i ever had

Really lovely atmosphere food was great staff so attentive & helpful A++++ My husband is very fussy with his Pizza and they never disappoint to cater to his needs. All in all a super restaurant that we will return to regularly x

A family birthday meal out with 2 six-year olds and a 1 year old! Could've been tricky, but the staff were absolutely fabulous from start to finish. Nothing was too much problem. Food was as you'd expect (we do like their thin crust pizza). They even plated up the birthday cake and lit the candles for us ..they even sang to us! The staff totally made our experience a good one. Thank you.

the pizza came, well cooked(bordering on burned). It wasn't even sliced. (I was in a hotel, with no utensils) the delivery guy didn't have my full order. very disappointed

Food was cold and one side was missing

Came for lunch and throughly enjoyed it. Pizza was great, service was quick. Would happily return!

Thanks! Really great gluten free vegan food!

Naff pizza. Not be ordering that again

We enjoyed a lovely birthday meal out with my partner and son. Julie our server, was fantastic and really made our dining experience all the better. The restaurant is spacious and relaxing. The food was delicious and well presented. Julie made sure our dessert was adjusted according to our taste. Would definitely recommend

Not much choice for gluten free, chillies on most pizzas, not everyone wants hot spicy food, generally not worth the money

Food arrived on time and hot. Good pizza, but a tad expensive for what you get.

Wonderful experience tonight at Pizza Express. The team of waiting staff especially Harry and Felicia (who served us) are incredible and are a credit to the team! Thanks ever so much

Over an hour late and arrived STONE COLD. When i mentioned this to driver he said "Nah mate its not, they gave it to me 5 minutes ago." Despite the fact he had been on the road for at least 20 Thnaks to tracking.

Great location to eat at or take away! The quality of the food and service is top notch, wait staff always friendly even when rushed. An accommodating restaurant will be back thanks!

Delicious food as always, everything as we ordered, great service! Staff were lovely and very attentive. Great atmosphere and decor with lots of space. Really good value for money and loved the seasonal specials. Overall really enjoyed it!

Food is always great and staff are really friendly.