Five Guys Basildon in Basildon

Much nicer and friendlier than lakeside even all the staff are happy and smiling great food even better people..Well done very impressed

food cold and 45 mins late from original delivery time

Tasty but cold so not completely enjoyable. Missing fries too. Overall not happy.

The food arrived, cold fries and burgers £35 !!! For 2 what an absolute joke. First time I have ordered after many recommendations! Disappointed

There was no onions lettuce pickles tomato in it like i asked for

and that's how delivery's are done, thanks mate, excellent service..

Visited after an evening at Cineworld on a Saturday. This being my step son's first Five Guys visit after having praise heaped on by my lady & I. Quite a "cosy" Five Guys this branch having visited various other establishments throughout London and home counties. With this prior experience in mind I have a reasonably good basis for my opinions. The seating is all on the left upon entry with the obligatory red & white interior with music playing overhead. Quite a hectic & closed quartered restaurant, all is on show upon entry. Clean presentation with a member of staff regularly circulating to clear tables and sweep the floor. The lady who served us, the grill staff & supporting members, ran a veritable conveyor belt of food to satisfy all the evening diners.

2 milkshakes missing. For the price you’d think they would make sure. Delivery drivers have one job. Not hard is it! Very frustrating!

Visited on a Saturday evening. The place was busy, but our food was made fresh in front of us in no time. Never been here before, but would come again, yes the food is pricey, but its fresh and better quality than the other fast food burger joint at bas Vegas.

Need to change how the chips are packaged they get squashed into a lump which ruins otherwise nice chips

gone right down hill ..under cooked fries.. incompetent staff ..do yourself a favour and use the mc donalds down the road .

Absolutely rubbish - shame I couldn't include pictures. Clearly the driver had made multiple drops before me. The food was cold, the bad sodden with grease from soggy fries. Am fuming to spend £45 on two cheeseburgers, one kiddies burger and two fries for that quality and only to be chucked in the bin - Burger King next time

I wouldn’t know as my order never arrived really disappointed as it says it’s been delivered and can’t contact anyone really bad service

I do not get the fuss about Five Guys. The burgers are greasy and the fries can be rather stodgy. I know many will disagree, but a double whopper is far cheaper and tastes better imo. But their milkshakes... I'm addicted...

driver rude and food messed up in bag no respect taken for order

Went for a spot to eat and was appalled. Food was mid at best and staff were atrocious. The manager a tall man I heard referred to as Connor and another staff member I heard called Louis were rude and I could hear them mocking customers and other staff members. Never going back they should be embarrassed as should the company

Can’t you cook the fries , not once have you cooked them properly. Pathetic

Very polite and friendly driver

The driver never delivered my meal. Put the status up as delivered. Never again

Give this staff a raise they are so friendly every single time i go in!!!

Food cold had to nuke it to warm it down to delivery driver not five Guys food tasted as good as it always does

Took 15 minutes for my order only to find out it was sat there the whole time. Never called out the order as I stood at the collect section the whole time.

Really lovely hot food and milkshakes sealed and separated from food unlike some establishments. Was very impressed with my first order. 🍔🥤🍟

10/10 Burgers and milkshake, much appreciated 🥳

Was not up to the normal standards it was not very hot The chips where the best part of the order but again not very hot

Eu amo a Just Eat the best service

Decent food and quick service. Cinema and five guys is the perfect combo

shocking , didnt deliver my milkshake... driver just said there wasn't one but it was clearly on the order and unable to contact the store to get it sent out.

I ordered little cheeseburger and fries and my burger came without vegetable, they put only jalapenos inside. I was very dissapointed with my dinner tonight.

Delvery there are out chips and was rude to us had a moth of food greasy hand the chips where out the cup the bar was slightly open what else ????

Wrong order was delivered. Can't get hold of Five Guys.

Used to love getting a 5 guys but the past two times we have gotten it been pretty disappointed normally quiet generous with the chips but both time recently been quiet stingy not sure I will be getting one again in while

1st time here ...heard loads about it ...staff were great ...very helpful ...was expensive...3 burgers 1 large 🍟 3 milk shakes ...but must say it was defo worth the wait .....would have love it to all be bit hotter ....chips luke warm ...burger just the same .....

Five guys considering the price of a Burger, was expecting more for the money, also did not match the pictures showing salad etc. not much better than mc. D but at 3.5 times the price

I don’t know if they are busy but burger looked like someone smashed it to bits couldn’t eat car crash five guys 🥲

Burgers look smaller than previously

Didn’t end up having dinner tonight. Ordered at 7:20 over an hour later get a bag delivered by a driver who couldn’t be arsed to get off the phone to deliver my food that was late. Opened the bag and there were no fries. Raised this as a missing item and then found the burgers were lukewarm. I then checked the receipt on the bag and it wasn’t even my order it was someone’s order from Uber Eats. Phoned Five Guys and was assured the order would be remade and delivered in 15 minutes. Here I am 45 minutes later and 2 hours since I ordered my food and have no food and am out of pocket. It had to be Basildon that ruined Five Guys didn’t it.

Always nice but they have stopped doing the Reece’s milkshake

Overpriced nothing. Please don't even bother and keep your money for something tastier...

Ordered my food via just eat, waited an hour for my food, which was missing the chips, and burgers were barely warm. Upon looking further, it's the complete wrong order. Was promised by the restaurant I would have my order within 15 mins. Called back half hour later, only to be told that they do not have a driver to deliver the food. So my food was sitting there going cold again! No contact with me at all. Worst five guys I've ever ordered from. Will be contacting just eat about this as well.

Food was amazing as always, lots of ketup for my chips. Everything was warm and delicious.

the food was horrible the delivery was fine. will never order again ftom Five Guys...

Burger was a soggy mess. And the chips were slightly soggy too

We are just eating and the cheeseburger was just warm & very disappointing, haven’t finished it. I normally love five guys. The milkshake is warm too. The chips were fine after re-heating as recommended. Will never order again & cannot recommend at all. Very disappointing I have completely wasted £35. Should have just cooked myself.

Burger was excellent but the chips were really disappointing. Half of them were undercooked and bland .

Wrong drink delivered and my mayo dip wasn't in the bag

Id never actually had a five guys before so thought I'd give it a try and have one for lunch today, I really wish I hadn't of bothered! I've brought a box of 4 frozen burgers from Iceland for £2 and they are miles better than these extremely overpriced ones, I ordered a double bacon cheese burger chips and a drink and it was a few pence short of £20, most of the cheese was melted and stuck to the inside of the wrapper and it looked like someone had sat on it to make it fit in the wrapper, the un generous serving of onions were bootsale burger wagon quality and the even less serving of bacon was tiny, crispy and tasted of nothing at all, I've never seen chips like that either, soggy and mostly skin from the potato, very unsatisfying not appealing to look at and definitely not worth the money, not quality whatsoever, if I had to sum it up in one word without swearing it would be EHHH, worst £20 I've ever spent on food, ridiculously stupidly over priced for no quality whatsoever

Can’t go wrong with a five guys!

Lovely, fresh, large burgers, chips were nice and the shakes were perfect. My only criticism is the price, why is it so damn expensive?!?

Chips was cold I didn't eat one of the burgers as it was pink Didn't get the ketchup

Wish I could send you a picture of my 4 chips that were sent to me

Forgot the shakes and don’t answer the phone.

The food here is to die for!! It is really expensive (£35 for two people), but trust me, it is worth getting every once a while. the milkshakes are insanely good

Ordered collection takeaway Sunday evening. Spent just under £30, got home unwrapped our order, the patties was a lot smaller than we have previously had, and was totally tasteless. Due to being so hungry we ate them. Early hours of the morning both myself and my husband had a very bad stomach. I emailed and complained, had a reply to say as no one had reported they was ill it must have been coursed by something else. I can assure you we will never be visiting one of your stores again. Very over priced for the amount you get!!

Both items cold! Soggy burger! The fries were definitely not fresh! Complete waste of money!

Ordered cheese dog, small fries and original cola. Got burger with bacon lge fries and no drink not satisfied at all minus points

Food was cold and sweaty tasted like it had been left in the bag for too long.

the driver was brilliant and patient

Tbh definitely not worth the money a very average burger

My milkshake was completely spilt all over everything else in the bag and the chips were overcooked.

Absolutely first class right across the board! A large fries was enough for two, I’ve had to save half a portion to have with lunch! Very pleased, really enjoyed all of it - milkshakes were brilliant.

Good food well done driver in bad weather thsnks

Good food but portion sizes are on the small side.

empty when I went in. food was great. loved the milkshakes. Will be back.

I went with my 5 year old daughter. She was desperate for a milkshake and loved her banana shake. Unfortunately she dropped it almost immediately but the server came straight over and told her he would make her a fresh one! They didn't need to do this and it really made her day as she was so upset. She's now asking when we can go back.

^5 guys .. lovely food good time in getting to me.. thanks

First time ordering from Five Guys. To be honest, i was expecting the hit dog to be a bit bigger. But it was tasty. Very generous portion of chips. Very nice. Will order again

Food was cold and don’t get the milkshake I’ve spent nearly £40 on food!

Food not warm. Not much bacon in the burger and barely any sauce in burger.

Definitely not an extra scoop of fries in the bag. The first burger in the bottom as really disgusting. It was so soggy squished and cold. Definitely won’t order again as it’s a waste of money if the burger is just going to be so soggy! At least take some liquid off the salads before putting it on the burger!

Quality food bit pricey for burger and fries but you pay for quality not quantity in this life so I’m happy. The burger was juicy/succulent and was cooked to perfection. Delivery was slightly late but only by a few minutes or so. Highly recommend if you cbb to cook and want something nice and better than a Mc D’s

Thank you! And thank you to the pleasant delivery driver to :)

No issue with deliver time, but the packaging…. Burger squished, chips all over the bag, the paper bag was wet and oily, paying £18 for 1 burger and small chips I really expect a little better

Very happy with quality and the swift and smooth delivery! Thank you, I know it’s little but it made my day 🙏🏼🥳

Missing 1 shake and grilled cheese totally spoiled birthday meal

Food was absolutely lovely !! And the delivery guy was so nice ! And was on time :)

Great food and service! Ended up sitting next to the area manager who was so friendly. Great portions and great quality, can’t recommend enough!

Two items were missing from order

Missing items, unhelpful in resolving the issue

Really tasty burgers and large portions

Worth a visit. Shame they don't do medium-rare like most premium burger restaurants.

Food arrived cold has got delivered by push bike

As always excellent food, hot tasty nice polite driver

Food was excellent, service was great, the guy working there was very nice and polite. We got allot more chips than just in the picture, and that was a for a small!

Great food just a pity it arrived luke warm. Other than that it was great.

The staff here go above and beyond every time. Friendly & helpful even at the busiest of times

Milkshakes FAB' Bacon, Pistachio with cream - nice half term treat

The food in this 5 guys is amazing. It beats any burger I've ever had. They are so fresh and I love all the add on's, the fresh pickles go amazing in these burgers, the fries are lovely too and so is the choice of drinks. The staff come across as uber friendly and the restaurant is always clean and welcoming. 5* each and every time.

The delivery driver was extremely nice and polite he was very efficient but my chips were cold and my burger bread was stale I’ve had to throw it in the bin

Dirty, messy and inattentive staff who ignore your order and get it wrong! Grossly expensive for what you get too, I had a dry roll with overcooked hotdog that was solid on its surface. As the owner will see by the volume of my reviews here and on trip advisor (just over 1900) I know my food. The venue needs far more regular cleaning. So few customers so much mess. Had a series of tortuous e mails with the company. No apologies for the errors and they think splashes of ketchup etc on the side and chips and rubbish on the floor as the venue not having any cleanliness concerns! Their rationale being that the venue was quiet! My view would be, if it’s that quiet there is time to do cleaning. Their prices are premium, the experience is unhappy shopper!

Burgers arrived near enough cold.

By the time the food came it was Luke warm. Fried were soggy. And for a large five guys fries it was a small portion. But can’t expect what you get in the restaurant for a delivery. Also it’s annoying when just eat kept changing the delivery time to make it not seem like it’s late. It’s still not the original estimated time regardless if it changes

Very good customer service, the burgers are tasty and have a good amount of fries, restaurant is clean and staff is great

Not great considering the price and was cold

Best burgers,and chips out there

Expensive but was still hot and all there.

Spent £85 online most of the order missing got 4 burgers only 🤡🤡🤡🤡 Burgers wasn't cooked all the way through

Ultra slow service patties were not cooked avoid

Food is blinding . Music is a bit overpowering . HAPPY TO TAKE CASH OR CARD WHICH OTHER PLACES ON FEZZY DONT DO SO HUGE ADVANTAGE

This place is just next level the real king of burgers. Just had an absolutely banging bacon cheese burger from here the burger maker needs a rise as perfect 🤩