Nando's in Norwich

Smaller nando's branch located close to Norwich train station.

This was my first visit to Nandos in years. It will also be my last ever. The front door was absolutely filthy and worn out. Once inside, waited for someone to notice me. we were then given a table and told to scan the QR code and order. Not a lot of helpful customer service there. The tables were worn out and bare wood was showing through what was left of the varnish. Tiles were hanging off the wall and the chairs and benches were disgustingly dirty. When the food arrived, the chicken was hot but the garlic bread and chips were lukewarm. Nobody came to the table to check if our meals were ok. As we were eating, we were treated to a display from the rats running around the outdoor seating area. Just what is needed to enhance your dining experience. We stood up to leave and not one single person acknowledged us or thanked us for our visit. This place needs to be shut down and cleaned from top to bottom. It is certainly the last time I will ever use this awful chain.

New nandos Tango marinade is great

Food and service was great as always. One minor issue was someone had taken a poo in the urinal. See attached photo.

We visited this Nandos today and had a first class experience. We have three young kids who absolutely love the food as much as we do! All of the staff are very friendly and professional in this Nandos and they always make sure we have a lovely time. We have been to this Nandos a few times now and it has always been superb and so its about time I leave a good review- They really deserve it. Thanks everyone 👍🏻😁

Great service and atmosphere is nice.

I would avoid this nandos and go to the other one in norwich. So we arrived and shortly placed out order, which was fine as they weren't too busy and it looked nice and clean. We placed our order and then 40 minutes later I go to ask where the food is... bearing in mind we ordered 2 x 4Boneless chicken thigh meals (the easist one to cook on the entire menu). We were told that they were "just waiting on the fries", which was fine I said no worries. I went to get cutlery, to which there was none of. So I asked the lady on the till again and she said well they are in the dishwasher. We will bring some over. So I sat down again, food arrives ten minutes later, (all cold) including the "fresh fries that they were waiting on", so that was a complete lie, and we had no cutlery to eat with. Another 5 minutes later after waiting for a knife and fork some finally arrive, but a tthis point the meal is stone cold. The chicken was very dry, felt like it had been under a heat lamp for a while or just old. The chips were cold and hard, and the rice was very stodgy and wet. Overall a rather naff meal and we will not be returning to this nandos. Normally every other nandos that we have been to has been fine but I would reccomend that you avoid this one.

Great service. Got a seat and served almost immediately although they were busy. Indoor and outside seating available. Very tasty food.

Sadly came away disappointed. On a solo trip for business called in on way home from office en route to hotel at around 5.30pm mid week. I should probably have kept walking and just grabbed dinner at the hotel. Sat outside as quite a nice evening and was quite busy inside and I was on my own so that was all fine. But as I started to survey the surrounding outside area realised just how grubby and tired it was all looking. Clearly drinks / food spillages from previous diners over the course of many weeks, although swept up, the paving is all stained and really off putting, clearly never had a wash down for quite a long long time. Outdoor furniture also looked like it had long seen better days. Very very grubby. I know this is a fast food sort of a place and not fine dining but honestly it’s quite off putting and quite sad looking. Food, well, underwhelming is the word, soggy pitta with a watery giant mushroom, few slices of halloumi swamped in a mayo mix it all fell apart, left a fair bit, as just couldn’t be bothered, chips were ok, no ice in machine for coke as was broken. Enough said really. Not great. Left quite quickly. Cleanliness isn’t difficult and should be top of the priorities for any food establishments. As I say sad and disappointed was my experience. Used to love Nando’s but this one needs a complete overhaul before I’d come back again personally.

Had enjoyable lunch for two, a shared chicken half one spice the other lemon and herb with two large sides,peri peri fries (plenty for two)and two full sized corn on the cobs for the other. Served by a very pleasant and helpful young lady, who suggested the two different spices as we both have different tastes. All in all a very good meal at an affordable price for two(£26.75) + tip.

If it were possible to give 10 stars I would! 😍 ...I visited Nando's Riverside with family recently and it was an all round amazing experience. The staff were very pleasant and courteous ...the atmosphere was warm and welcoming ...and the food ...as always ...lovely! My baby began to really fuss at some point and kept us all from enjoying our meal. One of the staff (Emma) was so kind as to hold him and rock him for several minutes while we ate. It was extremely heart warming and deeply appreciated by us all. (Thank you Emma once again🤗) We will definitely be visiting again soon!🙂

Great food and friendly service. Never had a bad meal here.

The food was great honestly and the staff were nice even though we finished eating after closing - Mattia provided us with great service too and was really nice :)

We loved our dinner out. Tasty hot food and plenty of it

Firstly I just want to say I have been a Nandos customer for a good while. But I think this might be my worst experience visiting a restraunt. We arrived and was immediately appaulled with the attitude of the lady working the counter area. We felt more like an inconvenience than people who were about to be given custom, we got sat down by one of the waitresses who was lovely by the way. We got given our glasses for our drinks and went to grab cutlery and was disgusted by how dirty everything was, we wasn't the only people as a couple on another table actually complained about it and was given another glass. After a rummage through a couple of knives and forks, we gave in and settled with whatever. The food was good in itself so no complaints there. Overall we was quick to finish our food and get out of there, much prefer the Nandos closer to the centre.

The best Nando's I've had in the UK! Great service too. Thanks team.

I recommend the spicy liver, delicious

Not been for a while and had forgotten his nice the food is :) Staff were lovely and now with the ability to order from the app, made for an enjoyable experience 👍

Great Nando's with quite possibly the nicest staff. Super friendly and attentive. Enjoyed our meal here and we were able to sit outside as the weather was decent. Great location too, right by the river and not too far from the centre.

Great food, all served quickly and well cooked/hot. Sat outside which was great when the sun came round. Would have been cooler otherwise but all good.

It really is a good place to eat.

You never get wrong with Nando’s. Good food as always.

The foods good (standard Nando’s) however just before we even had our food the waitress came to tell us she is closing the toilets so” if we need to go - go now” and made to feel the whole time like we were in the way of them closing

We had a really enjoyable lunch at Norwich riverside Nandos yesterday. As always the food was amazing- So interesting and with so much flavour! The standout aspect of our visit yesterday was the superb service from Rhys. He really looked after us and despite how busy the restaraunt was we were served quickly and in a very friendly, polite and professional manner. Thanks Rhys! We cant wait to come back very soon.

The chicken burger was absolutely delicious 😋 😍

As far as Nandos go... This is a good one. The staff are very friendly, accommodating and polite. A better experience than most of the Nandos I've been to.

As a regular customer at Nando’s, after my visit today I am extremely frustrated. In the last week I’ve probably been in here about 5 times alone. I called a staff member over after finding a hair in my food. After they discussed this a lady then came over. She started by saying how it was “weird as no one in the kitchen has that coloured hair” even though she admitted after that their food is pre made. She was trying to imply that it was me who put it in the food. She then went to say how I’ve been known for regularly causing an issue in the restaurant. This is what got me. I’ve visited this Nando’s well over 50 times in my life. I called over a staff member who recognised me who was also questioning the comment she made and couldn’t quite give me an answer. I was offered a refund for the food which after feeling so disrespected I declined. My complaint was not about the money. It was to let them know there was a hair in their food. Keep ur money Nando’s. But I feel extremely disrespected, specially as a regular customer.

Always good for a quick bite and consistent food.

Ordered pick up for 4:30pm. Arrived at 4:30pm to be told a 5 minute wait, thought ok no problem it’s busy I understand. 20 minutes goes by, ask for an update for my order to be told it’s been put on the side waiting. Absolutely shambolic. Poor communication clearly.

I loved the service and food here 😋

Absolutely useless and clueless. Went there today at 15:30 and the staff were amongst the worst I have seen. The restaurant was very quiet yet the staff all stood around talking to eachother as opposed to assisting customers. I was served by a green haired thick set female server who was rude, lazy and extremely uninterested in her job. I highly recommend you don't come here. The other restaurant in the city is a lot better with more pleasant staff

Branch of nandos on Riverside entertainment park, just outside Norwich City centre Usual food choices of chicken and sides Friendly staff, Next to odeon cinema so good for a pre film meal Large multi storey car park near by

Quick and effective customer service

We had a short wait as it was very busy, but the two guys greeting people at the door handled it well and wrote our names down. We got a table, our server Rhys was friendly and helpful. We ordered our food at the till as I was paying in cash and vouchers. The food didn’t take too long to arrive, and when it did, it was so delicious, my son has already planned to come back here for his birthday meal. The only thing that stopped me giving 5 stars was the price, but that’s not really anyone’s fault

Food was good, too busy and took long time to get the order in hand

Haven’t visited Nando’s in years. Went Saturday evening for a meal and had to wait over an hour for our food once ordered, never explained that we had to order everything through the QR code and food was cold when it arrived.

Shocking. Was told 15-20 minutes for take away, 45 minutes later we received food after seeing it sat under the hot plate for 15 of those 45 minutes. When received it was lukewarm rice and chicken which is borderline unsafe especially after it's been cooked. Severely understaffed, needed 8-10 staff members out front when maybe only 4 were on. Will not be getting a takeaway again.

Really good food, we love the chicken platter with corn, chips and rainbowslaw and the livers

The food was pretty good, so was the service

We went for a nibble at 9:30, we appreciate it’s not the most convenient time to come in, but we would much prefer being refused service rather than having the experience we have had this evening. We were sat down right near the food station, we were extremely hot and requested to move however we were quickly refused by Mya, who seemed to be the main staff member on this evening. We ordered quickly, out of respect for the restaurant. However, Mya approaches us and says ‘I’m cleaning the toilets so if you need to go go now’, with a rude tone. We did not appreciate this, and didn’t understand why she couldn’t wait for us to leave within the next twenty minutes considering only one of the female toilets were working and we were a group of three girls. There was never a smile from Mya and she continued to be rude whilst speaking to us, as well as other staff members. It was obvious she wasn’t happy with us coming in, although we had asked before hand. Along with Mya, there was another female staff member who was rude, she came over and put the food down and walked away, I then had to request my glass for my drink, as well as saying my other food can come whenever as I ordered a starter and a side, and didn’t want them to think I wanted them separate, which she replied with ‘yeh its cooking’ my mash then came out with a skin on, which was off putting. The only staff members who served us who we appreciated were Francis and Thomas (Thomas told us he was still new however, he smiled and was helpful) this made our experience some what better. We would like to applaud these two staff members for their kind service this evening. However, unfortunately it doesn’t make up for the poor service from everyone else as well as the poor food.

Never have a table available and when I ordered for a takeaway, the food took 30mins

Great food but was absolutely freezing!

It was OK, nothing special. Everyone preferred the Nandos in town.

Great food Service good Only down side is its a bit cold as the door kept being left open and there's not lots of room between tables

Fantastic chicken and amazing staff that are really helpful and polite, nothing is too much trouble , great outdoors eating when weather allows.

Don't like having to order online or going to the counter for drinks. Bring back customer service!

I often tempt Nando’s fate with the extra spicy, yet settle for mild as, sadly I have the taste buds of a child. It’s for the best though. 😅

Love a Nando’s. But found a white plastic lid in my food, always careful now

We just came here on Saturday night for a takeaway. Came in to collect and staff were friendly. Service was fairly quick even though it was busy. Food as usual from nandos was very good. Not much else to say but if you like nandos then you know whats here!

It's not as burnt as Red Lion At

The food have good flavours. However, it was only just warm the time it hit our table. We were the first to arrive so was not busy, so could not understand how this happened. Everything about the experience was sort of average or sightly worse.

Food was good, service was great and restaurant was clean. Everything you would expect from Nando’s. Not a lot of seating so can get quite busy.

Ellie at Riverside - supervisor supreme. Attention to detail, interpersonal skills, I’d give her a job tomorrow !

Amazing service and food was spot on. Thank you!

Always amazing food and service

Spent over £50 and main meal missing in delivery. Really poor. No redelivery, just credited my meal cost - thanks! Now going outside to eat grass! Absolute rubbish service and quality control!

Walk in as a group of 6. Aprox 4pm. No table available, not allowed to prebook. Had to wait 30 mins while snaller groups went ahead. Welcome girl on the door taking walk ins looked like she was getting ready to leave, had a puffa coat on and training shoes the whole time. She was pleasant enough (not overly forthcoming or confident tho). She looked scruffy to me and not a good first impression of the company. While waiting for a table Couldn't order drinks to be added to a bill. When finally seated had to order via an app from the table. So had to decide all food in one go! Then after that which was stressful doing everyone's order we couldn't pay via the app with our meal gift cards! So had to then go over the order again at the till. Had to get your own cutlery, sauces, napkins! What a joke. Going out should be a pleasant experience of being waited on and having a personal touch. Found it quite stressful and all we wanted was to relax and enjoy the company of friends while being served a delicious meal. Won't be back. This is not eatimg out in style its eatimg out vile (tho the food was tasty) The staff were plesant enough but they don't really do much as its more do it yourself. Couldn't leave a tip unless it was for our own hard work lol! I think the whole experience needs to be looked at , can i suggest a choice of service, while i appreciate some people are happy to do all the work i certain wasn't I wait on people enough at home i dont expect to do it out. Marie Norwich

Refillable drink and amazing food!

I ordered Halloumi cheese fries and I totally recommend it.. Everything is goof here but order these fries.

This is from a couple months ago. Ended up leaving after an hour and a half as no food was coming out of the kitchen and we were going to be late to our plans. There were over 10 plates of food sat under the hot lamps for about half an hour, nothing leaving the kitchen. We asked twice for updates on when food was coming out, apparently they were waiting on chips, the second time we asked for a refund as we needed to leave. Never coming back to this one, went to the city centre store the other day and was amazing compared.

We went to Riverside nandos today,it was very good experience.i would like to mention the staff, especially the manager( I believe) absolutely brilliant to help my us to settle my 4 year old son,hold the situation very nicely. Food was very nice.always recommended

My husband ordered nandos whole chicken on 29/09/23 and it totally burnt and we couldnt eat it . We are coming tomorrow to return it. We couldnt eat it. Its totally burnt!!

Great place to go if you like chicken

When you arrive at this restaurant almost 90% of the time you are asked for you name and phone number and they will phone you in half an hour when they have a table for you I think maybe they do have availability but don't like to fill up the inside and outside So like usual we go and sit down in the whetherspoons and wait for the table You are made to order everything through your phone unless you have no idea what you're doing they will take your orders at the counter if you wait there long enough The food took ages to arrive almost 45 minutes which was ridiculous as it wasn't too busy when we were seated We did sit outside and it was getting late and darker and colder by the minute I asked the server for mayo and they brought 2 pots over After I used it I asked a lady for some more and she must have forgotten I then had to get up and go inside to queue up and ask for some more The young staff members seem more interested in having a chat than doing a good job It doesn't take two young girls to clear one small table. The food when it did arrive was hot and delicious as always

Nandos is always great if you can get in!, we had been trying to get in here for weeks since we moved to Norwich but it was always busy..... We were told every time we visited that there was a 45min or over an hour wait for a table.... The last time I said to my partner Louise that we would sit and wait the 45 mins..... We were sat within about 4mins so we were very grateful and happy .... They say silly times and I don't really know why..... If you let nobody in the restaurant for an hour I am certain the place would be completely empty it's bizarre that they say such stupid things..... Anyway Nandos serve great food as you would expect just try and ignore the stupidity.....

We arrived and I ordered at the till as I had a discount. I had a nandos card with more than enough chillies for the green reward. I ordered the chicken wings which I should have got for free. The young lady on the till was clearly struggling and other staff members were walking past and not offering any help. She ended up deleting my order so I had to say it all again and give my nandos card again. She asked for help off another staff member who could not understand why my nandos card was not working. They finally asked another staff member for help after we had been trying to order for around 15 minutes. This staff member said my rewards were out of date which is incorrect because I am at nandos every week! We finally ordered and had to pay full price even though I had a green and orange reward! My food came and I had asked for 2 chicken thighs on my quinoa salad, it came out as a chicken breast cut in half! I was also with a friend, her order also came out incorrect! The manager came over and said a rude comment along the lines off ‘next time can you check you’re typing it in correct’. My friend felt very awkward and could not finish her food when it was brought out as she just wanted to leave. Throughout our meal, after we had made our complaint, as a group, we felt very uncomfortable as staff were clearly looking over and talking about us. As we were in Norwich visiting family, this is the first time we have been to this nandos, for people who eat in nandos every week this has got to be the worst experience we have ever had!

Food ok. Service poor - 35 mins for a starter to arrive... We saw it on the pass for 20+ minutes of that, and with hardly an apology even when chased.

Was welcomed by a nice friendly smile in the form of Beatrice, who made us feel welcome and helped with friendly suggestions and served promptly. The food was very good as well with good portion sizes and full of flavor.

It was very nice food and had quick service but was quite hot in the restaurant.

Agreed to wait 20 minutes for a table for two, while we were waiting three walk in groups (a group of three, a group of two and someone by themselves) without a booking were seated immediately on arrival while we watched in the seating area.

Nandos used to be a fun and lively place to go for food. However, now couldn't be any different. I have never been met by such unhelpful and quite frankly rude staff! I was told that even though the official Nandos app told me I have an orange reward on my account (and showed this to the lady serving me) she refused to accept this and would not allow me to redeem my reward (7 chillies). Offered no means of resolving this for me, so I ordered the remainder of our lunch and proceeded to get a drink. No signs up, but it appeared the ice machine wasn't working as it should. I informed a server of this, only to be told "nothing we can do about it". How incredibly helpful. I suggested putting a sign up, and the server walked away. The food when it came out was mediocre at best, which is a shame, as it always used to be good quality. Very disappointed.

Ordered on the nandos app from nandos riverside. Several items were missed from our order when we phoned the restaurant to say so, the colleague was no help what so ever and said they’d get a manager to call us back which never happened. The food that did arrive was awful quality with the mash almost being burnt and had a hair in. Really disappointed with this service.

Elly made my 7 year olds daughter’s experience really special - with kindness, warmth & going the extra mile to surprise and delight her (whilst we had a daddy daughter cinema date) 🤩

Once again I had to fight to get seat being told busy then I suggested I could sit outside 5 minutes later customers were being turned away even willing to seat in the rain because it was almost closing at 8.10 pm and restaurant closed at 10pm I also noticed delivery service was having no problems As there were so OVERWHELMED I noticed 3 workers on break at the same time Eating chicken which could of been sold to those poor customers having to get nachos from the odeon when they came Now I know it's not odeon and chill But those people at home definitely got there nandos so they could Netflix and chill 🥵🤬

Rubbish company. I hated the person i went with so it ruined the whole experience.

Staff were very grumpy which was a shame. A young waitress put our glasses down so hard in front of us it made us jump.

It's already a feel good to visit Nandos. Full platter, chicken liver are my favourites

food was amazing. amazing atmosphere and lovely staff

GREAT CLIMATE was absolutely amazing

Very slow service, had to chase for starter after 30 minutes. Manager quickly sorted

Always good wings at Nandos. A bit pricy for wings but still tasty.

Nando's never disappoints. The taste is amazing no matter what flavor you get.

Was standard messed up my friends order

Beautiful food great service in their restaurant but also excellent delivery service always hit fast delivery superb service. My fav dish butterfly chicken breast with lemon & garlic sauce, peri peri chips and rainbow salad.

Even though when tables are empty, they make people wait for 45 mins or more, poor space/table management.

The whole chicken platter is awesome. It is more than sufficient for 2 persons, with juicy chicken and 4 options of sides which are also awesome.

Always a delight to visit Nando’s. The food is amazing and the service is great. Slight smaller than the other outlets that I’ve visited. Was pretty busy as usual but managed to get a seat soon. Would defend recommend.

First visit in a long time. In and out in 30 minutes and earned my red chilli for next time. I had a wrap for the first time with chicken and halloumi which was delicious! Pitta and hummus and peri peri fries

Chips were cold food was expensive not the best experience

Really upset with our service at nandos today. Had to wait which is understandable as it was bank holiday however once we sat down and ordered my food came after around 10-15 minutes and my partners food came around 30 mins after mine so by the time his was served mine was cold. There was no cutlery out for people to help themselves for the entire time we were there and we witnessed a member of staff help herself to cutlery whilst there was none out and just walked off with it for her food. I appreciate they have a break and deserve it given their busy circumstances but i had a cold nandos that I spent money on.

Great food and service. Arrived as a group of 10 during the busy Easter Saturday. As you can imagine, no suitable tables were available. Hence names and telephone numbers were taken. So we were able to take the children to the Hollywood bowl for an hour.

I've became a regular to visit this nandos . Very friendly service and food was of decent quality . Music is a little too loud in the booths against the wall due to the speaker being directly overhead but overall very satisfying meals .

It would be better if it was more clean.Spoons were not clean enough

I love the Nando’s here! Great staff and always really quick cooking the food! Always taste amazing! I love the unlimited drinks as well!

Always love a nandos! Usually can't beat it! This time round the only disappointing thing was I put vinegar on my chips, the whole lid came off meaning I soaked my whole plate in vinegar. I managed to pour most of it off and soak it up in Napkins but still soaked most of my chips and half my bun (good job i like vinegar 😆) when I told the server he didn't say a word n just took the empty vinegar bottle from me...so that was a bit odd. But overall a lovely meal as always. The halloumi is just 🤤.

Staff couldn’t have been more happy and helpful made our trip out all the more better! They fitted us in after a little wait which we expected as a group of 10, seven of which were over excited 12-13 year olds!! We chose our food ordered with ease, food was quick and very tasty, butterfly chicken with hot sauce creamy mash and broccoli was the best!!!but the awesome staff definitely made it for us! Highly recommend

Absolutely brilliant! They fitted us in with a little bit of a wait which we were expecting as a party of 10, easily ordered our food all of which was cooked beautifully and not a long wait at all, I myself had the butterfly chicken with hot sauce, creamy mash and long stem broccoli which was so nice and definitely no left over by the kids and that’s saying something!! staff made our visit all the more by accommodating all silly questions from 7 over excited 12-13 years olds, so nice to see such happy helpful staff

Shout out to Jaime for kindly dealing with an issue with my order. Great customer service from him, and all the stuff are very polite. Felt like there was a positive environemnt and food delivered very quickly.

Wanted a take out. Ordered at counter and told a 15 minute wait. 25 - 30 minutes later before my order was ready...it was busy yes. But please tell us the true timing and we will then not get angry.

Amazing food but more importantly great service from supervisor Dev! Many thanks !