Bill's Restaurant in Norwich

Friendly, excellent service on Friday night.

Trying to speak to someone on the phone and keep on getting directed to website. Just give me a human. Terrible customer service.

Our whole experience was made 10x better by our wonderful waitress Gosia! Very lovely and funny! Thank you!

The staff here in Norwich were AMAZING tonight. I came for a meal with a friend. Disaster struck - I have a stoma bag and needed access to the disabled very quickly The waitress produced plastic gloves, Wipes etc and even offered to go to Primark to get a change of clothes. And to top it all they wouldn’t let us pay the bill. I’m a bowled over by all of this and extremely grateful that what started off as a fun evening could have become such a disappointment if it wasnt for the care and attention of the staff. Thank you Bill’s Norwich

Pancakes were tasty, although I think the toppings (berries and syrup) were a little sparse. That being said, the actual pancakes themselves were so filling I couldn't finish them all. Warm and cosy vibe inside, maybe a little cramped table-wise. Lovely staff/service. Reasonably priced. We'd definitely go again. Make sure you book (we did) rather than just walking in! It gets very busy. Also just a note: they do automatically add 12.5% gratuity to your bill.

Discovered Bill's whilst in need of a drink and snack saturday afternoon. We werent disappointed. It was so nice and inviting that we went for breakfast sunday morning. I had the garden plate which was amazing. The staff are all friendly and welcoming. The best service ive had for a long time. Even when we walked in on saturday, they were busy but all staff members made eye contact and said someone would be with us in just a moment. Service is so important these days and Bill's smashed it! Well done. Wish we were local as we would be back every week! Well done everyone.

Visited for lunch.Subdued lighting made menu small print difficult to read,wrong drinks arrived twice. Two bog standard burgers with fries were not impressive.My sister had fish,which had obviously just been reheated as the breadcrumbs were hard and the measly but of fish inside was like leather. All in all a pretty poor show.

Very nice atmosphere, came here for my boyfriend’s birthday. The staff were friendly and it was very calm inside. Food was incredible loved it all especially the desserts. They kindly sung happy birthday and gave him a candle in his dessert which made both our days! Would 100% come again and recommend.

I can’t even put into words how much of a nice time me and my bestie just had. Thankyou so much JAMES!! You were absolutely amazing, honestly made our night, humour, class, service 5*.. Jack, Will. Loved it, thankyou so much . Untill the next time ❤️❤️

Food is good but service is rubbish!

Hadn't been for a long time. As good as we would have hoped.

Great customer service and James went above and beyond.

My server asked if everything was good. I said not entirely. They were shocked. There were three things: forgot condiment requested, forgot to clear dirty cutlery and the hunk of food on the table, forgot to bring the bill. They said they were busy. But Bill’s still charge service.

Had the plant plate, vegan breakfast. It had some vegan egg which was vile and the fake bacon was like rubber. It was also on the small side for £14. Do not recommend!

Love a Bill's... service has always been exceptional every time I've been there, the food is good and I like the aesthetic. It's pretty reasonably priced too. As far as chains go, this is a pretty decent and comfortable one.

I have been here 4 times now. Once for a lovely Steak and Red Wine Lunch then the past 3 times for Breakfast. On the last 3 visits I was served by Lisa. Lisa is an exceptional Waitress. In my experience of UK and Abroad Hospitality, I can honestly say it's the best service I have ever received across the board. I have been fortunate enough to have been served on a Cruise Liner in the Carribbean and I feel that although brilliant, Bills and their staff like Lisa are the best in the business. I am fussy when it comes to paying for food and the quality, presentation and taste of Bills is well worth every penny. It's nice to see staff actually care about what they do and this really shows within every aspect of an experience within this particular establishment. I hope the staff get good days off because they all work really hard front and back of house. Thank you for making each visit lovely. I will always recommend this place to people. It's nice that it is Dog friendly too for those that need it.

Recently, my wife and kids dined at Bills, and it was a fantastic experience. The atmosphere was warm and inviting, perfect for families. The menu offered a great variety of options, catering to both kids and adults. The kids devoured their food. Service was friendly and attentive, making us feel right at home. Overall, this place is a must-visit for anyone looking for a delicious meal in a family-friendly environment. We can’t wait to return!

Very friendly staff and the burgers 🍔 were fantastic. Go and try it.

I got food poisoning from my brunch. The food was cold so I assume it was cooked ahead of time and kept warm under a lamp - hence the food poisoning. The service was not good. Despite booking a table, we were left at the front door with 6 other people and waited 5 mins for a host. The waitress was clearly run off her feet and this came across in her attitude. This experience has put me off Bills indefinitely. Not worth the price.

We had a fantastic evening. Kids really enjoyed their food. The atmosphere was great. Very family friendly. We will definitely be returning.

Had a fabulous lunch with my family, great food as always, and stuff where very helpful and friendly, and a lovely atmosphere 😁 will definitely be back again soon 👍🏼

Polite staff, great service and rellu good food. Have been here before on different occasions and always felt welcome.

Popped into Bills in Norwich midway through a shopping day out , greeted at the door shown to a very nicely situated table for us 2 , we were very impressed with the menu , service was prompt and polite , excellent food , all done and dusted in an hour , much to the delight of my shopping companion 🙂. Well done all at Bills .

Came into the city for brunch. The staff were accommodating and the food tasted good. The downsides were that chip portions were small, all the sides were chips except for macaroni and cheese, and an automatic service charge of 12.5 % is added to the bill.

First time here and very happy with everything. Food was great. Our table server was excellent, probably one of the best I have experienced, because of her we will definitely be coming again. Our receipt states "Gosia", if that's wrong I apologise. See you again soon.

My most recent experience at Bills seems to reflect a few others, that whilst I have been to Bills a number of times in the past and always had great service / great food, this occasion was incredibly disappointing. Everything seems to have gone downhill and I unfortunately won’t be back in future. I had booked a table for Sunday AM, and for whatever reason there was only one member of staff that seemed to be ‘allowed’ to show diners to their seats. Whilst he attended to the party in front of us, FIVE members of staff were stood around the bar chatting to the other members of staff behind the bar, and we were ignored until the original member of staff eventually came back to show us to our seats. He took our drinks order and left us to it. Another member of staff then asked if we ‘wanted any drinks’, to which I confirmed our drinks order had already been taken (and she would have known that had she been paying attention and not talking at the bar the whole time). When our food came, it was lukewarm, bordering on cold. The avocado in my breakfast was tangy and seemed off. It was frustrating that if you wanted to use the wifi, you had to fill in a huge questionnaire that included details of your postcode, and your gender!? Why would you need to know someone’s gender to use the wifi? We paid using the QR code on the table, which added a 12.5% service charge and the ONLY way you can get it removed is if you ask a member of staff. I won’t be dining here again, the service has gone so downhill and the food and overall experience was really disappointing.

Great service and delicious food, our server James was great!

Seated at an awkwardly situated table right next to another couple. Service was fine, I guess, but didn't appreciate the service charge. Main complaint is the incredibly bland food. But I'm glad to see my dinner lady from year 9 has found a new job at Bill's in Norwich because the food is literally indistinguishable.

It's now gone SHAME as it was a great place

Lovely breakfast with great service and style! The smoothies and fruit juices are a winner - try them all

Had a nice vegan brunch The “eggs” were a bit weird though, but otherwise nice

been coming in for a couple of years, always amazing service and great food! even fit us in 45 mins early 😸

The food was really nice, and the service was great. The atmosphere is most suited for family dinner or date night.

Waited 10 mins for a table and despite staff looking at us as they walked past and being told - 'we will be with you in a minute' no-one came to take us to a table. So gave up a walked out. Went to the Ivy instead and the service was faultless. Suggest you go there instead.

Really enjoyed the food , a decent amount of veggie options, but I don't think I would come back as a lot of options are things that I could make at home cheaper

Very nice meal & offer of kids eat free during the 6 weeks holiday was much appreciated! Quality of food was high and well priced. Couple of issues with wife’s order (no egg, one wrong product) but waitress was very kind and took it off the bill.

Very nice food and friendly service, would recommend

Food was very meh for me. I had only a light lunch option, the battered duck, but I still expected something more substantial and tastier. Could not taste any duck, just batter. Overall bland. My friend's meal was slightly better, admittedly. I would consider a more substantial meal next time, like a burger or a steak, were I to come again; but, based on this why would I when there's tons of other places to try. Oh, and there is a sneaky surcharge for a tip that I wasn't consulted on: what is this, America?!

We had a wonderful family lunch at Bill's in Norwich. On a short break we needed somewhere that would satisfy all members of our party and of course Bill's with it's varied menu ticked all the boxes! Burgers and brunches were enjoyed by all. Service was prompt and friendly and the food delicious. Should we find ourselves in Norwich again we'd definetly return.

Our meal was ok, nothing special for the price, my peas were cold and unsmashed. Why would anyone serve feta cheese with fish? It's weird. A service charge was slapped on, which was a bit much. considering the service was very lacklustre, we had to ask for water three times and my drink was served in a chipped glass. The worst part, that kind of ruined the evening; we were all pretty horrified to see a dog allowed upstairs in the restaurant (bar downstairs, fair enough) The worst part was that the dog then was allowed to stand on the table. Not one member of staff was seen asking them to put the dog on the floor. I do not wish to eat in an establishment that thinks it is ok to allow a dog to stand on the dinner table. It's gross.

My friends and I went Bills for a pre-theatre meal. I cannot fault the staff as they were efficient and friendly. We chose from the set menu. We had two courses for £16.50. We all chose the burger and added cheese. They were very accommodating, as most places are with removing the bits and bobs I didn’t like e.g. tomato and onion etc. The chips were crunchy and very tasty. Three of us chose the salted caramel chocolate tart, but all swapped the coconut ice cream for vanilla. It was absolutely yummy! One chose the doughnuts with caramel and chocolate dipping sauces. He said he was concerned about the cinnamon sugar being too overpowering with cinnamon but he said it was really subtle and that was pleasing. All in all a fabulous meal for £16.50. Which was even cheaper as I had used 25% discount code! Would highly recommend.

My friends and I went Bills for a pre-theatre meal. I cannot fault the staff as they were efficient and friendly. We chose from the set menu. We had two courses for £16.50. We all chose the burger and added cheese. They were very accommodating, as most places are with removing the bits and bobs I didn’t like e.g. tomato and onion etc. The chips were crunchy and very tasty. Three of us chose the salted caramel chocolate tart for dessert, but all swapped the coconut ice cream for vanilla. It was absolutely yummy! One chose the doughnuts with caramel and chocolate dipping sauces. He said he was concerned about the cinnamon sugar being too overpowering with cinnamon but he said it was really subtle and that was pleasing. All in all a fabulous meal for £16.50. Which was even cheaper as I had used 25% discount code! Would highly recommend.

Super nice all the food tasted so good.

Lovely food and very friendly service 👌

Comfortable, friendly place, great for Sunday brunch or cocktails with friends. Good food, decent portions, fair prices and great service. Booths are nice for couples for an intimate lunch. There is a wide range of both food and drink on offer, from quick snacks to a leisurely dinner. Will come again.

Big thank you to George who served us today. He was so friendly, chatty and attentive, always making sure to check we had everything we needed. Great to have someone make such an effort with the customers and make them feel so welcome! All the staff were so friendly and all looked genuinely happy to be there - which can be such a rarity in hospitality these days.

Friendly staff, good food, and good gluten free options.

I always pop into Bills when working in Norwich. The staff are genuine and friendly, great service. The food has never been anything less than excellent 👌 Tonight I had the sea bream with giant couscous and green beans along with a glass of Shiraz. I particularly like how seriously Bills take allergies and this gives me reassurance.

Excellent service, food was excellent. Best Bills we’ve been to so far and we live near the original in Lewes!

I’ve been to bills twice now, the first being lovely and good food this was around a year and a half ago. I went last month and was left extremely disappointed, the establishment was clearly understaffed, our waitress was flying back between our table and others while we were trying to order/ask questions. The 2 breakfasts we ordered were both disappointing, one chicken bacon pancakes missing the syrup and chilly oil and the pancakes and chicken were complete dry. The other meal being a large breakfast, considerably smaller than last time I had it, the majority of the food was either under cooked or over cooked with the toast only been toasted on one side also the large breakfast was served on the shallow bowl making it extremely hard to cut and enjoy. We were unable to complain as our waitress was nowhere to be found, and we had already waited long enough! The bill for this meal was overpriced, and included a 10% service charge which we had to pay as there’s no option to remove on the screens and our waitress had once again disappeared after handing it to us. Wouldn’t recommend you can get far better breakfasts elsewhere for the money. Shame as the building and interior is lovely

Downgraded from 5 stars. My original review below 👇. Since writing my review I have had three meals in a row where I have had to return the food as it was delivered cold. They are clearly struggling with something. Really gutted, cause I enjoyed going here a few times a month, but won't bother anymore. They really didn't seem to be bothered...it was like returning food was second nature to them. Just par for the course. Shame. Original review at 5 stars. ------------------------- While Bills is a chain, it's one of the few where they genuinely seem to run each branch as though they are independent. The staff must get some serious training as they genuinely go out of their way to make you feel welcome and nothing seems to be too much trouble. I tend to want to change my breakfast options entirely, yet they just say "no problem". Kids are made to feel utterly welcomed. They accommodate any and all requests and the food arrives quickly and always tastes way above average. Price is good (especially if you have a blue light card). They don't rush you, but they do get you in and out quickly as they serve the food so fast. Service - exceptional. Food - good. Atmosphere - decent. Overall a very solid option.

Very good for brunch and lunch. Staff is very friendly and service was good.

Weak coffee, dry and overcooked pancakes and servers that don't care. Save your money and go into a local coffee shop.

Great food, really good service and perfect for summer holidays when 2 kids can eat with 1 paying adult! We've been here many times and it's always been good.

Brilliant, lovely little family treat !

Great choice of menu, great service, and lovely food (and large portions!)

I’ve been a few times to Bill’s. Today was the second time they forgot our order and lied about it. The first time the food took over an hour to come and when it did it was cold and congealed. In that instance, the manager was good enough to make a concession. And everyone makes mistakes, right? So we gave them the benefit of the doubt. Today, however, there was no apology. Diners arrived after us, ordered, ate, paid and left and we were still sitting around. But all we received were excuses. “Your food is coming now,” they said, in the same way the taxi company tells you their late driver is “just around the corner” but they don’t turn up for another 20 minutes because they hadn’t even dispatched a taxi to you. The same thing happened here. They clearly hadn’t even cooked our food when we asked why our order was taking so long. And when it did arrive, the food was still mediocre and unpleasant. So if you want to eat at Bill’s, go well before you’re hungry, bring a good book, and prepare to be disappointed.

Went for a meal with my partner, the food was wonderful and the server (James) was so attentive and lovely and went above and beyond to take care of us. All the special touches added up and we left feeling amazing. Well done on your fantastic service James, thank you for making our experience so special ❤️

Lovely atmosphere and friendly staff although quite pricey

Was beyond pleased with the service provided overall but especially with my server betsy! went above and beyond for my table :)

Received a voucher for my birthday, so I took advantage of a bottle of free Prosecco and had a wonderful burger. I've been here several times before, and I have always liked the restaurant.

Average food. Bland service. Lovely calamari starter, chicker burger main was OK, but steak main was 'blue' despite asking for 'medium rare'. Wouldn't visit again

Dinner was amazing Shortly after we entered we were greeted kindly and showed to our table which had plenty of privacy and was cosy but still spacious We had James as our server who was absolutely brilliant. He joined in on laughs, regularly check in and was making sure we had the best experience possible. We had the appetiser of olives and hallumi, which was amazing to start off with. We both had the staple burger and was more than impressed. Overall, amazing service, tasty food and a rustic vibe. We’ll back again!

Great place to eat. Staff are friendly and welcoming.

Gorgeous designed restaurant, right in the city. Super fast and polite service. Betsy was particularly lovely and made it soo nice. Cute staff and friendly management too

Celebrating a birthday and wedding anniversary. Jo & Will went above and beyond to make sure we had a wonderful evening - thank you both so much. New menu is excellent and the prosecco is great 😃 🍾🥂

Food was awesome as to was the atmosphere and low lighting. Cost of the food was rather high unfortunately but overall an enjoyable experience.

Service was nice but the food was disappointing. The pancakes were tasteless

Went for breakfast. The food was not good. The pancakes were dryer than a nun’s chuff and the ‘big’ breakfast comes with 1 poorly flavoured sausages two slices of tomato and 2 small button mushrooms. We had almost finished the breakfast and they turned up with the drinks. Mandatory 12.5% service charge if you try and pay online by scanning the QR code on the table. Won’t be going back.

Love Bills food, always decent portions and friendly well attentive service. Only downside they offered water, so I said yes as a hot day and instead of a normal sized bottle, came out with a 70 cl glass bottle that they charged £4.25!! They could see I was a lone diner so this peeved me little and they really should have offered a smaller size! No way I could for in my handbag either. Bit of a con to make money, other than that a most enjoyable lunch.

Considering the standard of food is amazing, you would think this would be an expensive place to eat but its beyond reasonable Friendly service and lovely banana cocktail!

Food wasnt that good calamari was cold mates steak was cold on one sids hot on other peta bread was greasy drinks were good chips were over salted very expensive

Nice place, helpful friendly staff. Good food at a reasonable price.

Great staff. Good atmosphere. Good food. Did I say great staff, already?

Food was average. Service good - but I really resent that they add 12.5% service and you have to ask staff to remove it. Totally unethical and will not return as a result of this!!!

Grubby restaurant in dire need of a refurbishment. Food not as good as other branches I have visited. Helpful and friendly staff only made up partially for this disappointing experience.

Went for a 21st birthday breakfast. Definitely a recommended place to eat.

Extremely disappointing! Sadly will not be returning. Food mediocre,service charges ridiculous .And to top it off No longer accepts cash! Utterly unimpressed. Removing freedom of choice to use cash is unacceptable. Cash is legal tender still.

Spot on food,nice staff. What you'd expect from a Bills

We had made a reservation but we were left queueing outside in the rain with no apologies or explanations as to why our table wasn't ready. We were eventually shown to our table some 10 minutes after our reservation time. They were clearly VERY understaffed as there were empty tables everywhere which hadn't been cleared and reset. The staff member who took our order was very polite if a little 'heavy handed ' when slamming the drinks and glasses down on the table when she brought them to us. The food was very tasty and arrived fairly promptly. We also took advantage of a 20% discount off of our total bill which had been emailed to me a few days prior. Overall good food but poor service which was disappointing.. Not sure if I'd return.

First visit here and was really impressed. The atmosphere was lovely and relaxed. Staff were friendly and attentive and the food was so good. Will definitely be returning. Thank you

Can't fo wrong with a bills Breakfast, been to a few of these and this one is just as good as all the others. Managed to sit in the window and watch the people go about their day while we enjoyed a relaxing start to ours. All staff we came into contact with were very happy and pleasant.

Quick service friendly staff lovely food. Just a little cool upstairs with air con on and it wasn't a hot day.

Service & food was outstanding 👌 We visited for brunch & wasn't disappointed 😋 food was amazing! Never has Bill's ever failed us.

Truly wonderful experience and meal. Tom greeted us like old friends and then handed us over to James. James was attentive, absolutely charming, witty and incredibly efficient. Honestly if the food hadn’t been delicious it would have been worth going just for the service. We had a vegan burger and a sea bream plus salad. What a lovely evening. Thank you guys !

Usual standard that you would expect from Bills and the Team

Lovely place great atmosphere , I was served by such a charming Irish waiter, I’d really like to make sure his impeccable service is noted!

Came in on a Saturday lunch time, it wasn’t too busy so we got a table easily. Lovely atmosphere, staff were all really nice and though Food was a little limited it was really delicious. Only thing I personally didn’t like was the level of upselling you make your staff do, it was very obvious and a bit uncomfortable being constantly pushed to have extra sides, extras, drinks etc.

Loved the service and the food. Fabulous brunch!!!

Haven’t been here for a while so we decided to pop in on a quite afternoon, there were plenty of tables available and the receptionist decided to gave us the worst table, told us that’s the only option mean while there were 4 customers in the whole restaurant! Attitude was bad anyway so we decided we to go somewhere else to treat us better!

Live abroad and always visit when back in Norwich. Love the burgers and fries. Excellent choice of dessert as well. Staff very good.

Been here a few times and it’s been nice. Yesterday was terrible . Food cold , I mean everything . The waitress was lovely but whoever the chef is needs to step it up because you are losing business . To not get the basics right is bad . Shame as the staff are nice. The manager did come along and apologised but the food was that bad I wouldn’t come Back.

I guess a Biil's is a Bill's is a Bill's (as in: they're all supposed to be the same) but: I had an accident with a full glass of drink at the table and the waiting staff were excellent in sorting it out, very swift, polite and helpful. And they replaced the drink fic, so thanks for that. The place looks quirkier than some in other Bill's I've been to, so that's another bonus.

Expensive: 25ml shot of whiskey £6.50 and a can of coke £3.50 Pricey food which is mediocre at best. Screaming teenagers while trying to eat food at 8pm. Oh and to top it off, an automatically added 12.5% service charge which is not mentioned when paying only when challenged. Service was friendly and helpfull though. Wouldn't recommend!

We have visited the Norwich Bills many times, the food is fantastic. The squid rings were incredible.

Good service and food. My order was forgotten leading to a delay of about 29 minutes so I ate after colleagues who were with me. Drink was removed from the bill as a result. Wouldn't complain about this though as these things happen.

Great food. Very pleasant and attentive staff. Great experience.

Better than I thought it would be for gluten-free options. Food good, although not much originality.

Betsy our waitress was so sweet and welcoming! Great service and the food was incredible too, such a nice date night meal! :) x

We both turned up we're seated a dirty table we both sat down for breakfast full breakfast and 1 vegan even though my wife is not vegan the eggs were disgusting all food was cold ask for the drinks to come out with the meal they were cold I expect more from bills they are just too busy to look at the customers all I think about is getting the food out if you want to go and pay over the odds for food you normally go to bills expect a good meal awful awful will not be returning