Nando's in Birmingham

Chicken Livers and Coleslaw were lovely but the chips were cold because they waited too long on the kitchen counter before serving.

I order delivery. My food was missing. When I called the store, the manager Niko was extremely rude, I can’t even put it into words regarding the customer service I received from him. I don't understand how he's the manager but talks to the customers with utter disrespect when they don't double-check the order before sending it off.

might be one of my favourite nandos branches, im fussy so i just ask for how i want everything to be cooked and its always perfect for me, will always come to this one before any other and the cocktails are 10/10 and refreshing.

Tom is a legend 10/10 will be returning ASAP

Get a little busy but had a table in less than 10 minutes

Really disappointing experience this weekend when visiting with family. When we arrived, we were told there would be a 10-15 minute wait which wasn’t an issue. There were 3 additional people in front of us who were told the same. Looking around there were several tables that needed clearing, which I wouldn’t have thought much of had there not of been 3 senior members of staff standing chatting by the tills. When we were seated the table had been cleared, but not wiped. We were not given a menu, and a check back stick was not placed in the holder on our table, therefore no check was completed. Our mobile connection wasn’t very good so we were unable to order using the QR code, instead had to queue up to place our order. There was only one till open, and there were about 8 people in the queue. We queued for in excess of 30 minutes and although the member of staff apologised it was still incredibly frustrating. We then had to ask where our food was after 35 minutes of waiting.. it had accidentally been cleared on the runners screen and we would have been left with no food had we not have asked where it was. Won’t be returning after my experience this weekend.

Been here a few times and the staff are always friendly and welcoming. It's clean and tidy (including the toilets) and has a nice vibe. The food is great and served relatively quickly and there are plenty of bottles of the famous peri-peri sauce on hand. It can get busy at the weekend so you may want to book a table ahead of time. Plenty of parking outside.

Excellent place!!! Delicious food!!! The service is very good!!! We are going to go tomorrow ✨️✨️✨️ ( our last day in Birmingham )

Poor service waiting for meals to come over for almost 1hr even then they missed out 1 of the meals so we didn't get to eat together as a family. Chicken was pink in some parts. ------ Thank you for your reply but taking it up with the team is not enough for us. I would like to know how your going to stop this from happening again and to other familys who rely on a hastle free meal after a long day at work or even for a special occasion. This is not the first time this has happened and feel very confident will continue.

Very slow service. Nearly every dish from our order was wrong, staff weren’t friendly or apologetic. WiFi didn’t work and therefore nor did the mobile app ordering so everyone had to go to the till which was very busy. No one came to check how our meal was. Wouldn’t recommend.

Tried to eat here at 11.40am on Friday 13th as group of 6, but told could not serve us as staff hadn’t turned up. Shame as should open at 11.30am, so went elsewhere

Food was nice until it woke me up later in the night Waitress was miserable , threw our food at us , and didn't even say enjoy before leaving Greeter at the front door was nice though and made us feel welcome

Food has gone downhill alot. No butterfly chicken, no hallumi sticks. Wasn't a portuguese roll. Garlic bread very soggy not cooked enough . Had medium chicken wings they were tasteless . Good job they have bottles of sauces. Only thing we fully enjoyed was the hummus with peri peri Drizzle and the nandos salt was quiet nice. Oh and of course the Portuguese beer which my husband loved. Has put us off going to a nandos again.

The restaurant is welcoming and clean. The staff are polite and pleasant and very helpful when it comes to recommendations. I had a lovely experience and is certainly one of their nicer Nandos restaurants.

And once again not open on time!

Never been to a Nando’s before. The food was quite nice, I can’t remember what it was called, it was basically chicken in a wrap, but the aircon was on high making the whole restaurant quite chilly. The staff were pleasant enough and we didn’t have to wait too long for our food - I find it odd they don’t do coffee or green tea. I wouldn’t go out of my way to eat here but as Sainsbury’s food court was so grim this was a much better option.

Great experience yesterday. Super prompt service and well prepared food.

Well, the chicken was dry. Coffee was served 10 mins after I had the food not for me.

Went there yesterday Saturday the 3rd of August. Walk in no1 at the door so go in 2 get told 2 wait at the door 4 some1 2 seat us . There 3 staff stand just by the till chatting away having a laugh between them self's. 1 comes over quite rude 2 be fair takes us 2 a table no smile or nothing like that . Food was not the best 2 be fair . So all round a piss poor experience. Used this place a good few times over the last few years . Never had a problem be4 . Over all yesterday it was piss poor . The staff not good at all food piss poor . Will not be rushing back any time soon . New staff need or some training in a big way . I would give it 1 out of 10 at the best

Ordered a team lunch to the value of £95 and half the order didn't turn up - I spoke to customer services who said all they could do was refund and not arrange the items for redelivery or even collection. Really poor customer service. Won't be using again.

I came back a year after my last review and I've given you guys all 5 stars back, it was spot on again, great staff and very helpful, meal was served quickly and it was great quality, everyone enjoyed the experience and happy to be coming back again

Went for a birthday get together. Staff were lovely

Nando's has a nice ambience. The food we ordered was tasty. Few pure vegetarian choices though. I would say it's a lovely place to dine in with family.

I had an excellent experience at Nando's, thanks to the exceptional service provided by Noreen. She was attentive, friendly, and ensured that our meal was perfect from start to finish. Noreen went above and beyond to make us feel welcome and comfortable. Her warm demeanor and professionalism truly enhanced our dining experience. Thank you, Noreen, for making our visit so enjoyable! We will definitely be back.

They changed the garlic bread from Portuguese rolls to burger buns and now it's soft, round and flabby. It's just terrible, not sure why they changed it in the first place. Won't be coming back until they change it back to Portuguese rolls.

No hay reconocimiento cuando entramos. Una camarera muy distante acaba de mirarnos sin intención de despejar una mesa que no estaba ocupada. No cogí su nombre, pero es odiosa y no tiene habilidades de personas. La he encontrado antes pero la última vez no volvimos pero solo nos quedamos esta vez ya que era la calle 21 de mi hijo y él quería venir aquí. No volveré a Nando’s de nuevo. Redditch es mucho mejor. La comida era promedio.

Jassi and Jasmine were lovely. The food was amazing, great speed and great atmosphere.

Terrance really nice and helpful

I visited this restaurant today. I was greeted by Nicholas on the till, very attentive and friendly, and he made some recommendations from the new vegetarian options, I tried the Halloumi burger, and my partner had the mushroom wrap, they were both great. Once again, thank you, Nicholas, for delivering excellent service and being patient with us. Someone give this guy a promotion.

Visitó mientras estaba en el área en el hospital Reina Isabel. La comida era muy buena, buenas porciones y también muy sabroso. El personal era muy amable y servicial. Gran grupo de nosotros y bien atendido

Siempre un buen viaje a Nando’s, la comida siempre se sirve rápido y muy caliente, las bebidas son recargables y siempre se sientan muy rápido también

What’s happened to Nando’s. You still pay champagne prices with the quality of a cheap wine. The chicken looked like it never saw the inside of an oven, the coleslaw was missing the slaw, by that I mean it had no sauce, instead it came with bird seeds, so I’m eating dry cabbage with seeds, and I counted all Of 10 chips in the box. It looked like they scrapped together someone’s left over chips and then delivered it to me. So poor, do better

I dined here at approximately 18:26 on Sunday, 26 May 2024. The place was busy but the staff were well prepared which was pleasing to see. Hence, the line moved fast. I ordered food- of which arrived rather quickly too. A pleasant surprise. My only concern is the “Lemonade” I ordered which wasn’t exactly what I was expecting. Whilst it did have a very rich and aromatic air about it, it wasn’t what I wanted, as I personally steer away from drinks with pulp and this drink was full of it! Of course, it was lemon, however, it wasn’t “sprite” lemonade. More like “lemon juice and sugar.” I really do believe that being more specific will be most beneficial to your future customers. All in all, well done! I will certainly dine here again.

Great place to go for a meal. Every time I have visited at peak dinner time I have had to wait for a table (normally around 30 minutes) but they have a good system in place for making sure that you can keep your place in line while going to do some shopping in the nearby stores! The food is always delicious and the decor of the restaurant is really unique.

Worst nandos to use, staff are useless manager lies an wont help when order is wrong Do not use this nandos they couldnt care less about the customer

Nice Nandos! The staff are super friendly too. It’s my favourite Nando’s in the uk and I’ve been to a few haha

Served by a bloke named Thom. Great service from him, food came quick and was very nice.

Service Good did not have to wait too long for good. Friendly and polite staff

Standard nandos affair - but good quality food for decent price and service was excellent.

It's a Nando's. What do you expect? It does have oil drums hanging from the ceiling though, which is nice. The chicken was cooked and the drink refills were cold. Good job.

I'm am overwhelmed at the help I was given in Nandos Selly oak by the manager Shauna. It was my son's birthday and I don't really have lots of money spare. Just to say the lady and the staff are fabulous and really need to know it. I can't thank her enough for such an overwhelming gesture. Definitely go there again. Thank you for such a lovely experience, I can't say that enough. You made my son's birthday thank you xxx

It's Nandos right, so you get what you expect to get!

Amazing experience and amazing service from Tom who really cheered up my guest who just got out of hospital after operation. Huge thanks Tom!!!

We popped in here last Saturday evening as we were passing and needed food. It was busy and there was a wait for a table but we were seated much quicker than expected. The food was nice and fresh and the service was quick. I have to pay credit to each member of staff here, everyone we encountered was so friendly, polite and efficient. The staff were attentive, observant and professional, I’ll most certainly be returning and recommending this place, the staff here are a credit to the brand.

The food at this particular Nando's is always fantastic. Very busy mostly though. Halloumi is absolutely fantastic and the chicken is always juicy and on point. The staff are delightful and try to help you as much as they can. I cannot stop eating here.

Bought a jam doughnut app and was so easy to Use to pay for my late lunch. I love the bbq chicken thighs with broccoli (which I could have recipe for the dressing on it!) max and cheese yummy.

A good place to have food but a bit expensive.

Standout service from TOM. Tom is the loveliest, nicest, most considerate and best looking waiter a customer could ever ask for. He made sure to check up on us multiple multiple times during our meal and was very funny and made us smile during our meal and made it the best Nandos experience we’ve ever had! Thanks Tom ❤️ (ps I think I’m in love with you)

Open at 11:30, arrived at 12pm and still closed. Staff were rude.

Great, manager was happy to sort my GF order. Great food.

Never understood the hype behind Nando's. Wherever I see one it is always full and there are people waiting in line to get some okay chicken. I think their portion sizes are a joke. For £15 I expect to get a bigger burger and sides. I tried their new special Churrasco Burger which tasted like any other burger they have on their menu. The only good part about their food is their branded sauces and unlimited drinks. There are many better restaurants out there than Nando's to spend your hard earned money. The only reason i gave it 3 stars is the fact that my girlfriend paid for the dinner with her coupons for Nando's although not sure if she is gonna do it next time after hearing me rant about how bad the food Was.

This branch always seems to be busy, and can be a bit messy, but just wanted to big up one of the staff members. I don't know his name (I last popped in during the day on Feb 17th and he was working then), but he usually greets the customers, and he's helpful and funny and friendly and just deserves a mention for his stand-out customer skills, which is rare to find these days. Many thanks!

Great food and always quick with service.

Very good food, good experience overall, except the staff telling us there were no beanies available, after we’d already ordered, so we asked what else was available, they didn’t know.. so went away to find out, then as we were about to re-order something else another staff member then told us beanies were available after all. Annoying but not the end of the world as the food was very good!

Been here a few times but on our most recent visit there were a lot of items unavailable on the menu. Rather strange for a Monday evening! Other than that, food was good.

Even though it was busy our food came out before the recommended time and was absolutely perfect! Being from the hospitality trade the way this restaurant staff has it on lock was amazing! Everyone worked in sync with each other and the service was faultless. Big props to you guys today! Food and service was on point

Always a long wait as priority is given to online orders. Approx 15 people waiting and have been told even if we are seated it will be a 30min wait until out order is taken. Disgusting.

Everything is great except service... Serving a coffee without sugar (which I asked for 3 sugar) and we have to mix the coffee with a soup spoon 🥄... 😟 Staff working in the grill showing his pants 🤢🤮... Not a good view for a restaurant to be honest... I know is busy buy every time I go there my order never come completed I have to ask for my food.... Just a tip.... Give a bit more attention on costumers on the table if they need to buy only 1 thing (buy cash) no need to go in the queue... Tables will be free more quickly and save big queues 😉 Please Nandos, pay a bit more attention on this things 😉...

Service is 10/10! Food came out hot and was perfect!

I love Nando’s but for some reason this franchise is not the best. The staff are really nice and attentive but for some reason, I never get my meal. Table of four every time and I end up not receiving my order or on this occasion, I got it the last one while everyone was finishing up. Don’t know if it’s a curse or something lol but will definitely go back as it’s 5 mins away and I love the food. Bought the frozen yogurt but the machine didn’t work.. I guess McDonald’s jinxed them 🥲😂. Everything else was really nice. Place was clean. Both staff who helped us were very helpful, a brunet and the welcoming staff who was blonde. I wish I was good with names. I was wishing to try the Mac and cheese and the veggie patty but both out of stock 🤷🏻‍♀️ maybe next time

Great staff, every single person went out of their way to make our experience better. Loved it, great people

Very nice service by the staff in a good location. The place has a great indoor space and it's very clean. Food is also good with a good price, worth the size of the meal. Some more options on the menu would be great though, but all in all is a nice restaurant.

Very nice service by the staff in a good location. The place has a great indoor space and it's very clean. Food is also good with a good price, worth the size of the meal. Some more options on the menu would be great though, but all in all is a nice restaurant.

This review is better late than never. Whoever was on the door during "Covid" decided that they could discriminate based on the fact that me and my friend who both have none obvious disabilities. Could not enter without a mask. We showed him that we had badges to indicate we were unable to wear masks. The irony is when inside masks are removed to eat!! The disabilty pass had previously been shown on request to 2 police officers in. Tesco and they honoured it immediately by thanking me and walking away swiftly. Yet a mere manager at a food shop decided he had the right to not honour a legally and legitimate safe guarding measure. It is breaking the law and this poor regard for people and the law infringed my human rights on so many levels. It's appauling and you should be ashamed. You completely with full knowledge of what you were doing in full view of others caused, harassment, alarm and distress and enjoyed doing it.

My wings were sent out white and under cooked. I sent them back to be cooked more. My partner finished his food before mine had been sent out. I am very upset with this service and wouldn’t recommend visiting.

Ordered food at 7.30 and expected at 8.25. Said it was delivered and never received it. Contacted the store first chap hung up Second Lady said that the number was wrong so he didn’t deliver. Informed her that I received a confirmation text so how could the number be wrong and he didn’t even ring the doorbell. Then said I would need to escalate it. Do not recommend these guys service appalling even though they admitted not delivering food. Disgusted with Nandos

Chicken butterfly recommended with spicy rice and mac n cheese Sharing platter is also good Grilled chicken and the sauces are so good. Great ambience and lovely staff

Excellent attentive staff good food

Patrick our waiter was absolutely amazing such a down to earth nice guy asset to the company had a problem with my meal he dealt with it asap no fuss

Standard Nando's, friendly staff, good food, clean restaurant.

Amazing customer service especially a member of staff called Tom, attended to our every need. I paid for a pot of perinase but they had ran out of stock and I didn’t like the alternative so instead Tom gave me a free full sauce to apologise which I was very happy as usually they would just refund you the £1. He checked up on us multiple times and actually had conversations with us as well .

This is one of the best Nandos I've been too. Friendly staff and quality of food is much better. Free parking is available too, so, it is a bonus..Kuukrekoo !

Quick check in after a busy day's work. Enjoyed our meal 😋

Tom served me and the girls tonight and he was super attentive!!

nice man gave me a free cocktail for my 18th birthday. his name was tom. i love tom.

We came for my nieces 20th birthday and the staff were absolutely lovely we were seated straight away by Shauna the manager who also took care of us throughout our meal. The food was well cooked the cocktails were amazing even the birthday girl enjoyed them so glad to see cocktails in nandos finally! We were even Assisted with the cake we brought in. Amazing service guys keep it up we felt very at home took us a while to leave because the atmosphere was brilliant 👏🏾

It was lovely atmosphere. My daughter loves it she is a picky eater. We had a good time. Shona took really good care of us as it was my daughter's birthday. The whole experience was a 10 from me.

shawna and tom were blessed hosts who i hope see this review and realise they are legends. they gave us exceptional service and were so attentive to everything. i will be coming back again very soon honestly for the service above all. it was so nice in fact that my friend who i was dining with described our two hosts as “a ray of hope in smelly oak”

Food was hot and arrived really quickly. Staff were so friendly and welcoming. We have been to loads of Nandos and this one ranked really highly.

Just eaten in this restaurant with my friend and the food and all the staff was amazing especially the manager Stacey who went above and beyond,as she helped me order through the nando app ,keep up the good work and I cannot wait to vist again,I will be booking my Christmas party here as I enjoyed so much

Extortionate prices for somewhere you have to go up to order or do it yourself on an app... (don't bother- the app doesn't work and says everything is out of stock). 100s of seats but not much sitting. Waited for 35 mins because "they weren't sitting anyone". Avoid at all costs.

This nandos has some of the best customer service ive ever recieved at any restaurant in my life. From the moment i walked in i felt well looked after. Tom served me & my cousin and his customer service has definitely made our day.

Customer service was outstanding got seated very quickly and food came out quickly all by the hands of Issy table 33

There was a lovely ambiance and delicious chicken!

AMAZING SERVICE FROM TOM !! TABLE 33 AMY AND SHAK !!🩵🩵TOM IS THE BEST OUT THERE BIG HIM EVERYTIME DESERVES A PAY RISEEEE

Just visited Nando’s sellyoak today and was given excellent customer service by the manager Stacy keep up the good work and sorry for being a a annoying customer.🙏🏻 sam

Quality food, came very quickly, but very busy at peak times.

Fast and efficient service. Beautiful decor and the food is delicious.

Lovely staff was very busy today and forgot to give us our glasses for our drinks went to speak to a member of staff and she sorted it out quickly and efficiently! Even though was very busy food was 11/10 piping hot! Just what I love to see! Thank you Nandos team at Selly Oak keep it up! :)

Food as always is bang on. Some of the group’s food arrived after some of us had finished eating though!

Service was poor, ignored allergy requirements

Tou know what you get and it's always really nice! I've been several times and have never been disappointed . Staff really nice too...always a bonus!!

The waiting staff were excellent

Nice restaurant with good vibes. Really busy even on a Tuesday evening at 6, had to wait 15 minutes to be seated. The food was nice. The menu has a range of veg items. Service is not really present because the order happens online.

I ordered 1 plate 5 chicken wings and 1 plate 3 chicken wings and 1 sweet potato wedges and paid nearly £19. When the chicken plates came i was shocked…just look at the pictures and you will know what i mean Presentation is 0 At least put some green leaves , lettuce or peppers to make the plate look presentable , The plates looked depressing

Ordered a pickup today, the staff were really sweet - Shauna (I hope that’s how you spell it!) was lovely, thankyou!!

Just want to give her a huge thanks to Shauna who went far and beyond with her wonderful customer service. She should be promoted. I’ve never met such a friendly helpful person who serves you with a smile! Thanks again ⭐️

Customer came and put her hand in my food, I went mad 😡 Staff did nothing....

Ordered online via deliveroo The staff really need to check the quality and portion size before it leaves with the driver the side of rice was nearly empty and the chicken pitta was far from value for money. If we had ordered in the restaurant it all would have gone back to the kitchen!! Deliveroo have said it's out or their hands but the restaurant won't answer the phone!! Very disappointed in the quality and service

Waited 40 min today for a takeaway order and got the wrong persons order