Giraffe in Birmingham

We came to visit giraffe for a birthday dinner and the staff were exceptionally kind to us. Whilst ordering drinks i declined the offer of getting a drink. He asked multiple times and after i denied multiple times he took it upon himself to give me a free drink that someone had ordered earlier but not picked up. He was so lovely, I 100% recommend this place

Ha pasado mucho tiempo desde que salimos a cenar, así que se sintió como una ocasión especial. Y fue una experiencia absolutamente increíble desde el principio hasta el final! Nuestro servidor era Katie, qué joya, ya no se llega a experimentar este tipo de nivel de servicio a menudo. Nos hizo sentir especiales. Las bebidas eran espectaculares, y la comida era deliciosa. Gracias a todos por una noche inolvidable, sin duda volveremos. ¡Su equipo hizo nuestra noche especial y merecen reconocimiento!

Entré aquí el lunes 4 de noviembre y me impresionó mucho, el desayuno fue precioso y nos preguntamos cuál es el instagram de la mujer creo que se llama Katherine o Karolyn y nos parece preciosa

Great food with lots of vegan options - I had the hummus plate which was fab - and great service from Jhorick :)

Food was great, Jhorick was super friendly and provided quick and good service

Food was cold, and bland for the price also 11 pound for a breakfast that came like this. Bacon very fatty and unable to cut. The service was not welcoming. I do not recommend eating here.

Great food. Lovely service. Thank you Jhorick.

really helpful and really nice food and really great service from Jhorick and Tani.

Really good service and really nice food from Jhorick .

food was great we had a great customer service from jhorick:) will definitely come back

Delicious food and great service 😊 Jhorick was really friendly and helpful!

Visited twice and the food is fresh and delicious! Will be coming again for sure 😋 Jhorick made sure we had everything we needed, great friendly service.

Great visit! Several vegan options on the menu. Well presented food and tasted lovely. Able to use a plug socket at the table to work. Oat milk available. Music good and not too intrusive. Brilliant customer service from Andy S, who was helpful, friendly and really attentive - he's an asset to your business. Would definitely visit again.

Just had the BEST service from a waiter at Giraffe. I only had a short time before a train and he's just been spot on, responsive and really, genuinely helpful! I didn't leave enough time to eat in so he just organised my food into a takeaway and has out everything from cutlery to sauces in. Just so thoughtful! Thank you!

Great food and great service by Jhorick & Haniya

Served by jhorick. Excellent service food was really good. Highly recommend.

Jhorick was great, so helpful and attentive. The drinks were especially amazing! Thank you for the great experience.

Had a great experience with personal and quick service from Jhorick and Haniya! Would recommend 😊

food was very good and service great. staff excellent especially jhorick

Went to girraffe today and the smoothies were banging, I was served by Jhorick and he was so helpful and made sure everything was good!

Love giraffe food is always tasty and the staff are always friendly and helpful. Jhoric, was wonderful. Attentive friendly and chatty. We will be back again. Thank you.

It's the first time We have ever visited here. We had the Thai Duck stir fry, which was amazing...by far the best food we have had. I would also like to give high praise to Jhorick who served our food, a very kind member of staff who never seemed to stop still.as he was always makeing sure the restaurant was clean and tidy. Also we would like to give praise to Katie who went above and beyond to make us feel welcomed and valued customers. Definitely a venue we will be visiting again and highly recommend for others to visit. Most people visit places for either the food or the staff....It's very rare that it's for both as is the case here. Amazing food, incredible staff... unforgettable meal out.

Food was really basic. Thought i would give it a try but food is defo not worth above £25, can find much better elsewhere. Staff was nice but didnt come to the table to ask how the food was or anything. fizzy drinks were warm and flat. Disappointed

Jhorick was a fantastic patient waiter. Great food excellent smoothies

Had some amazing food here today! Was a very nice place to get some work done… Jhorick and the other servers provided us with a great service. All in all a great meal!

I had a fantastic experience at Giraffe - the service was fast, the food was tasty and the energy is so vibrant here! Special thank you to Jhorick who was so pleasant, polite and friendly. Definitely give this place a visit!☺️

Our server Jhorick was amazing! So attentive and polite! He kindly brought our sauces over, checked if our food was ok and went above and beyond. Thank you for a great experience. We will be back again.

Service was quick and Shana paid attention to my intolerance issues , would come back again however does get quite busy

had such a nice dining experience, we loved the food and were very well looked after by the staff; thank you Jhorick! would recommend coming here

Tranquilo y cómodo para el desayuno a las 9. 30 am. El café blanco plano era precioso, el desayuno era tan salchicha sobre cocinado y tostado frío. Pero el 10% de servicio cobrado... realmente no es Jirafa Adams o Purnells. No los volvería a usar sobre esa base.

Jahoirck has fantastic customer service and hospitality skill and the food was excellent!🥳

Great food and great service from Jhorick

food was great and staff were very helpful, such as our waiter Jhorick

Ate at Giraffe Grand central food was amazing and we didn't have to wait long at all. Food was fresh and tasty and service was amazing ... Jhorack served us and was very pleasant and could do enough for us.

Great food .our daughter is fussie and loved her food and what's to come back.we were served by jhorick he was great

Great food for our whole family. We were concerned about the timing between ordering and serving (we had a hospital appointment to get to) but ultimately everything was ok, and the food was amazing.

Nice meal today and excellent service from Jhorick

Servicio fantástico, buena selección de comida. El saludo y la calidad del servicio que recibimos debido a que mi hija tiene alergias fue excelente. Bonito ambiente, aunque un poco ruidoso, pero estás bang en medio de la estación de Birmingham. La comida se sirvió a su debido tiempo y estaba caliente y delicioso! Nota: sí que ponen un cargo por servicio en la factura así que la propina que hubiera sido más se fue!

We went for brunch and had a lovely experience. Excellent food, great service from Jhorick and a lovely atmosphere.

food was really good, cool lighting and pur server (Jhorick) was really really nice

Food was amazing, served quickly and warm. we tried the strawberries and cream pancakes, the mexican tostada and the eggs benedict. the tostada was fresh, the eggs benedict had an amazing herb oil round the plate. Jhorick was our server, he was super friendly and helpful. checked up on us occasionally to see if our meal was okay

Fab Brunch served by jhorica! Definitely recommend. Exceptional service

Jhorick was a fabulous host. Thank you.

Jhorick was fantastic. Excellent customer service. Asset to the bussiness

Great food Great atmosphere great Service what more can i say

Food was delicious and service was great, I was served by Jhorick and he did an excellent job

i ordered a chicken burger and the food was really nice. the food was warm and the drinks were cold enough.

Jhorick was a great waiter! Super friendly and food was delicious! Quick service, nice atmosphere and reasonably priced!

Jhorick was really nice and helpful

Lovely food as always and great service by jhorick

Great chicken burger and great service from jhorick

Jhorick is friendly and personable. :) Really enjoyed the flatbread and Greek yogurt.

Regularly at giraffes for lunch and dinner. Great food, happy with everything I've tried on the menu! Highly recommend the thai stir fry duck. Amazing service from Jhorick very patient and kind, remembers regulars :)!

The food is good but the best one that we tried was the tacos, ngl Jhorick was right about it. Also, Jhorick was really nice and patient with us, even helping us choose the food. The place is a little hot but I think that's just because of the grand central heating, either that or because of the fact that the place is surrounded with kitchens which ofc will warm up the place, probably good in the winter tho. Jhorick was king, love that guy!

Great food and friendly service. Jhorick was especially helpful with his great knowledge of the menu.

Food was so good, was genuinely the best chicken I have ever had, so much flavour. Our waiter Jhorick was very friendly and accommodating. Will definitely come back again to try other items on the menu

Fantastic food and very happy there were plenty of vegetarian/vegan options! Jhorick was a proactive and brilliant host. Thank you will be coming again!

Great service, served by Jhorick, and great food x

Thank you so much Jhorick and to your manager and Co- workers - excellent service, food, relaxed music and ambience - highly recommend. Have a lovely weekend! ☺️

came to the place for dinner. the Shai greeted me very well and friendly. she graced me with constant smiles and politeness. easily raised the vibe of the place being how radiant she was. then when it comes to JM, he made sure the food was all good. he made sure i was very well too. incredible hospitality from the both. ever so thankful. defo coming back for more. or rlly for JM and Shai. p.s dont order the gyozas unless your a toddler. or you have a stupidly low appetite

Amazing food and hospitality, would recommend, served by Jhorick, very kind and nice 👍

Surprisingly nice fresh food reasonably priced Spotless clean, polite professional friendly staff Highly recommended

I was served by the very friendly Andy and the lovely manager (didn’t catch her name) Andy was very attentive yesterday, made sure everything was looked after. I could see that his other guests were well looked after. Enjoyed it that much that when choosing to find breakfast before getting a train I came back and was lucky enough to be served by the same people with top notch service. Its service like this that gained a repeat customer. Thanks team

Breakfast OK expensive for what is was, one waitress was so nice, the other one needs to get more training on customer service. Service charge added to the bill disgraceful won't be going there again

Food amazing, service unbelievable by Shai 👌🏼

Service was really quick and my server Shai was lovely, quality was fantastic

Hello to that kind and enthusiastic Filipino guy who helped us out with our take aways! 👍🏼 thanks for helping us

Amazing food and good service by shaila will come back here again at grand central it's a must visit if you stop by at Birmingham really enjoyed it amazing experience

Visited this morning. Wish I hadn't. The food was OK, but the service was abysmal. I truly believe we were served by the most miserable waitress ever. Couldn't crack a smile. She was 'off' the whole time!! I realise we all have bad days, but at least try to make an effort. This waitress was vile!! I deliberately (but politely) requested she remove the service charge of our bill. She had the audacity to look most put out!!! Can't see myself or my sons returning.

Excellent ambience and service. Ample Seating area in a very vibrant open space. Service is quick and everyone appears positive and inviting The menu is quite enticing with a fusion of British and Asian flavours. A nice array of cocktails and mocktails. I would liked some meal combo offers. I liked the starters and appetizers menu. Shame it was a bank holiday or I could have used my Taste Card discounts. The food is served quickly and sumptuous.

Had a really nice lunch as a family of 4 with drinks and deserts and the bill came in at approx, £30 per head. Can’t complain really!!

First time I’ve eaten here and I have to say that the food and service was really good. An average meal with drinks and a deserts came in at £30 per head, that’s about right IMO

Great food. Rachelle was great as our server! Would definitely come here for breakfast again or any other food or drinks

Rachelle was amazing! Fantastic service, definitely recommend! Thank you!

A truly eye opening experience only made possible through the great service ; provided by Shai. Hope she’s gets the remunerations she deserves . 🔝🔝🔝🔝🔝

Giraffe was a revitalising yet tantalising experience of the tastebuds. Shai provided excellent service to accommodate for my dietary requirements. The location of such an establishment in the CBD has led to higher footfall, and also, experienced and enthusiastic staff, like the aforementioned Shai, who was very polite.

Very good food, Shai provided excellent service

Rachelle served us and was so lovely and welcoming, food came quick at an amazing price and was very filling

Excellent service by Rachelle who recommended the Katsu Chicken Curry which was absolutely delicious, one of the best meals I’ve had so far! Will definitely come back for more.

Rachelle was super friendly and professional. Made us feel really comfortable and enjoy our experience just that little bit more :). Food was good, would definitely come back.

Rachelle was lovely from the moment we stepped up to giraffe. She made sure we had everything we needed and answered any menu enquiries we had. Checked back on us when our food arrived to see if everything was good and was very professional and really kind to us. Would come back again.

Got seated fairly quickly by someone that clearly didn’t want to be at work. Took them ages to take our order, even to serve us drinks. Nobody checked on us if we were happy with the food. A total waste of £20 and I’ll never eat there again. Instant regret !!! It wasn’t busy so I didn’t understand the wait? We even had to chase for the bill several times. The fish and chips looked popular, could see that being prepared several times. The location is fine, it’s like a food court. It’s pretty obvious where you’ll be seated and what the atmosphere will be like so no complaints there.

Shyla had great hospitality, she was smiley, helpful & attentive. The food was nice and the drinks was refreshing

Great customer service from Shyla at Birmingham Grand Central. The food was nice & enjoyed it.

Great food and dynamic atmosphere. But last time I went the server seemed like our presence was an inconvenience.

Just had delicious steak and duck stir fry meals in Giraffe, Grand Central, Birmingham. The service from lovely Shaila was amazing! Even my 13 year old said how great she was when we left!!! Thank you we will he back soon.

Great family meal out, Shaila was an absolute amazing waitress, haven't come across many people that deliver a service quiet like she has today, Giraffe... she is a keeper. Definitely recommend the curries over the burger.

Breakfast at Giraffe in the station food court. We were the only diners this morning. I had toast with avocado and tomato, my companion had maple and bacon pancakes, very well presented, coffee was good and the gentleman that served us was indeed a gentleman . A good place to eat.

Came in for a munch before our show and we were welcomed by really friendly staff at the door. Service was 10/10 from start to finish. Our waitress was very accommodating to our needs and made sure we had everything we needed. Nothing was too much hassle or bother which was really refreshing. Will definitely be back again for quick service and yummy food :)

Food wasn’t the best but workers were very friendly and the place was very clean. The door was cold and the drinks (like the coke and sprite) tasted like sparkling pewter and tasted very watered down.

We had yesterday a very tasty breakfast served by Andy! All together :service, food, ambience were absolutely great. Definitely 5 stars. Today we came back and Tany is taking care of us. Very kind, professional, serving us the most tastiest breakfast we have ever had. Regards to the chef too! ❤️❤️❤️

I came here for my birthday and I wasn’t very happy and the service is so bad

Shai was brilliant again! Lucky to have her serve us again, I’ve recommended this place to my friends and will continue to return for the wonderful service and great food

I’ve looked at other reviews on here and it looks hit and miss. We went on a Tuesday lunchtime, originally we planned to go to the Pho Vietnamese Restaurant but after just standing there, being seen and not being acknowledged or seated we switched over to Giraffe Restaurant and straight away was greeted by a super bubbly and very nice young lady with yellow flowers in her braid, we were immediately shown to a nice table. We had an hour to our train and still got to the platform with time for the loo and minutes to spare. We only ordered small dishes from the menu and dirty fries side, we thoroughly enjoyed them. Would definitely return.

Food was great. Shai our waitress was great as well. 5 stars

If you're lucky enough to visit when Katie is there you will not be disappointed! She brings the vibes to every type of customer. She made it a memorable experience, we'll be back thanks to her and her fabulousness!

Excellent food and excellent service. Give it a go

My wife and I enjoyed our meal at Giraffe - it was a busy Saturday so there was a wait on for the food but it was beautiful when it came. Staff were very friendly and attentive also.

The photo doesn't do it justice, this place is amazing, staff, food, cocktails, atmosphere, can't fault anything

First time eating at this venue and it was a disappointment. The place was pretty busy but we were still able to get a table. We placed our order and then the wait began. The waitresses were really helpful and did their best to assist, so well done to them for trying to manage the situation. The food took ages to arrive and when it did, it was ok, but nothing to write home about. Then there was the issue of paying. They seemed to be having an issue taking card payments, so we had to pay online or with cash. We tried numerous times online but nothing would go through and there appeared to be a server error. Not great when your card payments are down as well. We ended up paying cash, and it was lucky I was carrying some as it is rare I carry cash on me. Overall, the food seemed overpriced for what it was, the service was slow, the atmosphere wasn't amazing and paying for the meal was a nightmare. The staff were great but I won't be coming back.