Nando's in Warwick

On this occasion my food arrived cold. The garlic bread was burnt, cold and rock hard. The peri chips had almost no salt (as shown below) and the chicken was also cold! So disappointing. Had good meals here but overall it’s very hit and miss! Almost always have undercooked or burnt garlic bread though. (Photos are from multiple different occasions)

Wait over 40mins without food coming, bad services

Super food the chicken is amazing,you have to try

Four of us Came in on Sunday 20th at 9:10pm only to be refused entry and to be told no stock. Absolutely ridiculous as we paid for an uber to get there. Didnt even give us any options nor give us any indication on what may be available. Seemed like they were ready to close up and have an early night. Well Done Nandos!

Went here with a mate. He ordered for both of us through the qr code. His arrived after 3 calls to check where it was after 30 mins. Mine took a further 15 to arrive, they weren't excessively busy. But I noticed 2 couples come in, order, eat, and leave before I got my order. Very disappointing

Disappointed with the food tonight. The sides weren't up to any acceptable standard which used to set Nandos aside. Portugese tomato salad unavailable and the ones we ordered brocolli, sweetcorn, coleslaw were all very bland, with no basic seasoning. The chicken was ok but NEEDS sides and you are forced to pay for these anyway! You can always opt for chips, garlic bread, rice which is very basic and what we were forced to end up with. But Nando's menu offers much more interesting and healthy alternatives, why we go there but sadly not our experience tonight. The staff swapped sides for us but each one brought out was equally bland and unacceptable. Sorry guys you need to pay attention to every aspect of your menu and deliver. Chicken and chips at the chippy would have been much better value for money!

Nice Nando’s, nothing special, we enjoyed our meal, got served within 20 mins, everything went well until the end. I felt like we were rushed out of the restaurant, our plates were taken before one of us had finished. Then they took the menus, two of us had finished but one was still eating, it was rude and uncalled for because there was no waiting to be seated, the place wasn’t even busy.

Absolutely outrageous service ordered within minutes of eachother but one party member was left to wait 30 mins for his food- The manager told us she had to prioritise delivery orders over making sure a whole table got their food. Food was dry and unseasoned. To be paying £20 a meal you’d expect atleast a pinch of customer service. I’d compare this service to a Mcdonald’s. Poor management skills!!!!!

Take too much time to prepare the food

I ordered butterfly breast - it was unusually quite small - size of the thighs. Chips were cold & not many on my plate. Disappointing- unlikely to return to this branch.

Yes it's Nandos. It's one of the better ones. In all the years I've been coming here, it's been consistent in service and good quality. In this day and age, that's a plus.

No air con on one of the hottest days of the year. The food was OK, bit dry and plates look empty with no garnish.

It's a Nandos, so there's not much to say. They went through a patch with some poor quality staff, but they're back on their game and are a well managed operation again now.

Loved the new chicken salad and the Portuguese side salad 🥗 lots of really tasty food 😋

As a South African how disappointing Nando’s!!! - Walked into the restaurant and shown to a table by a waiter who looked most put out. - We received no explanation’s for the ordering process. - My wife went to the bathroom, there was no toilet paper and the bathroom was filthy. She told a staff member who barely acknowledged, let alone apologised. - We walked out without so much as a question or acknowledgement. Went across to the Gourmet Burger Kitchen. What a different experience.

Waiter Jude was great, 5 stars ⭐️⭐️⭐️⭐️⭐️

Nandos is always the best place for a quick and budget friendly food. The one i visited at Leamington spa was good. Good interiors and well decorated hall with nicely arranged furnitures. Staffs were hood and friendly. As its located in a market like space (town centre like)- no parking just outside the shop but surely theres a common parking outside the same area

Great food friendly staff fast service

Great food, fantastic service. Jamie, Jamie and Rita provided excellent service!

Food was great but front of house were inattentive, sullen and generally poor

Good standard of food, this location is always busy. However despite it being a fairly small branch the service is often quite slow. Last visit the sauces were missing as they have not been properly replenished. Otherwise great and consistently tasty food as expected.

A typical Nandos. I would recommend getting a loyalty card. The food is good and reliable, the same taste and quality as other locations.

Ordered 1/2 chicken and 2 sides and it never disappoints. Ordered the gravy for the first time and that was banging.

Good service and tasty chicken!

Friendly staff and speedy service. Food was great also!

Saturday night, rather quiet, we only waited five minutes for a table, received food, but no plates were ready, ( washing them up)plates finally arrived..

Amazing food as always . New menu items were fantastic.

Good quality of food that you come to expect from a Nandos. Food was served very quickly and staff were very friendly.

Usually go for the fino pitta - great meal with have with 2 sides however the chicken needs to be cooked more/well done with more halloumi need to be a little bigger.

I would recommend don't ever order food here. They take ages to get your food ready.

We enjoyed our Boneless Platter

Good location and well decorated. The staff are friendly.

Food was cold, probably due to the fact it was late and the staff were looking to clean up and close. It hasn't put me off Nando's.

Had the Peri-Mac & Cheese for yhe first time. Will be having again, but probably need to add a bit more Peri sauce.

Nando’s is a family favourite for food, and our trip this time was less than impressive. The restaurant was uncomfortably cold, and the food disappointingly slow, over 35 mins wait for all our food, and while tasty it was clear some of it had sat on the pass for while as it was warm not hot. Overall it was an average experience and at over £60 for 3 it was disappointing experience.

I ordered food from Nando’s app and received it through deliveroo. I was shocked to see the quality of the food. Chicken wings were hard, fries and rice were tasting funny. The food was definitely stale. When I tried to complain about the food they were not even sorry for sending bad food but were asking us to wait for compensation. I was surprised to see this attitude. I am not interested in compensation but wanted to complain about the weird tasting food as I was hungry and was desperately waiting to eat a good meal.

I would avoid this restaurant on busy nights. Food takes forever to arrive and service is touch and go. Two unpleasant experiences and I wouldn’t eat in again.

Went for my nephews 18th b day good food good atmosphere. Enjoyed it we would go again.

NO PARKING. If you are collecting (in the rain) plan your parking.

You can't go wrong with a nandos!!!!

Shockingly bad. Food was at best lukewarm but mostly cold (there were 6 of us eating) Chicken dry and inedible. Waited over 40 minutes for food to arrive. Clearly the toilets hadn't been cleaned either for a while and were filthy. Overall a really bad experience so unless you are desperate don't bother going to this branch. Nandos HQ need to look at Leamington and how it performs urgently.

Lovely place to eat, was very busy but staff were accommodating and food was delicious. Waited a while for food but was expected due to it being a Friday night!

I usually have amazing experiences at Nando’s however this time was slightly disappointing, a young child had an accident and was sick, now there is no fault on them as this is common when you are young, however I’m disappointed how i saw no staff helping clean or even check up on the child, this saddened me and i hope improvements are made. Food was still fab!

Lovely staff, fantastic food, nice ambient we would go again with family and friends 👍🏼👍🏼👍🏼

During my recent visit to Nando’s, I was thoroughly impressed by the exceptional service and culinary delights. From the moment I stepped in, the staff greeted me with genuine warmth and friendliness. As for the food, it was nothing short of fantastic.

You get hot food if you order from Just eat/ Deliveroo but Nandos Leamington will serve you cold food everytime. Third time in a row cold food was served. I raised this with Manager on all occasions but no improvement. Did replaced the food but took ages. Had the same answer everytime that we are busy.

Was disappointed on this trip, the food wasn't hot and the chicken was dry...

Never fails to deliver. Friendly staff.

Fabulous food well done . They have been busy and it is a hard job. We have to wait around 20 min well worth it to wait . They have been short staff but they take us very well .thanks to all staff fantastic job good food

This was a fantastic restaurant for lunch, with decorations on the ceiling having intriguing designs for the circular light spots! The menu is easily accessible, staff were readily available and sauces are easy to grab right by the refillable drinks machine. I had a delicious Chicken Wrap with Peri-Salted chips per usual and flavoursome Spicy Rice, sitting comfortably at a clean table!

Reuben was a very attentive waiter and delivered all of our food promptly. Lovely atmosphere and and nice music 🙂

2nd visit to a Nandos was much better than previously, but still not keen. Maybe a young person experience

Nice place with good options for vegans and vegetarians.

Ordered from the app and paid through it. 2 piece chicken was good as well as the pita bread with humous starter.

Attended on a Friday night with my son who were told there was a 20 minute wait before we could be seated and then a 20 minute wait for food the restaurant wasn't overly crowded the manager on shift was rude we weren't even able to sit at a table and wait even though there were lots of Empty Tables very disappointed

We waited 20 minutes to be seated and then another 20 minutes to receive our food, which would have been fine if the food that came out was the usual Nando's quality. Unfortunately, my chicken was as tough as old boots, tepid and the bun was stale. When I told the server, he said the bun was a Portuguese bun and sort of tastes stale. I've been to Nando's a million times so know this not to be the case. Hopefully this was just a one off.

Very busy, which created a good convivial atmosphere. Service efficient and friendly. My first time there, being in an older age bracket, but I wasn't disappointed with my chicken wrap. Lots of choices to suit different tastes. My grandchildren loved it.

Excellent customer service from the waitress Rita on the evening of Tuesday 17 October 2023. Rita was superb and was so friendly and went above and beyond, also up sold me too, mega yummy dessert. She is a credit and a massive asset to Leamington Nando’s 👌👏. The Manager was also very helpful and kind and runs a good restaurant. Thanks for making our evening so enjoyable on all levels and making my extended Birthday supper such a nice evening. Thank you both. Karen

Perfect place to eat. If I go arond, I still eat in.

I've been dinning with my son...the service was very good, attentive, smiling, always asked us if we alright or if we need anything else...the food was great... dessert 5stars.... chocolate cake! Inside was nice and clean! Nice atmosphere and music!! Well done guys!😊

Had some great chicken!!! Some pints with me mates

Buena experiencia en Nando's. Famosa franquicia de pollo por todo UK donde recibes exactamente lo que ofrecen. Un pollo de calidad acompañado de salsas muy ricas y equilibradas. Dentro de las opciones de fast food que existen sin duda es de las más saludables.

I had a delicious late lunch here with my friend. Honestly, the food is always delicious but I got the most ridiculously tiny portion of broccoli ever with my meal. Really, truly pathetic looking. Usually I can't fault them though, must have been an off day

There was 6 of us at our table service was good I have to say. Food came relatively quickly was very good and staff friendly nothing was too much trouble. Thank you Nandos. Lovely guy even held door òpen for us He saw I was in a wheelchair. We had a lovely time.

Absolutely amazing food and atmosphere. I would definitely recommend!

We recieved incredible service from Emily (and the team) for my niece's birthday. Polite, personable and attentive for our entire meal - plus, excellent at small person talk! She had a fantastic time, thank you.

Superb meal, have not been since it opened and was bitterly disappointed then, was coaxed to come in again with my daughter and son in law and was pleasantly surprised, food cooked to perfection and very quick service. Will definitely be coming again👍🏻

Poor service, soggy chips, chicken butterfly was tasty however. Rainbow coleslaw turns up without dressing, was a busy Monday evening but for a standard service offering worst Nando’s in UK I’ve been to so far by far.

The staff were lovely but the food was awful. Sent my mash back as it was stone cold in the middle. They brought a new one out and it was exactly the same so I just left it. The chicken had a funny smell and because the mash wasn't cooked properly it worried me that wasn't either so I left it

Great food and service. Had a fab evening. Would definitely recommend 👌

Thank you Jude great service helped us with deciding on order/spicy ness. Will definitely visit this establishment again, sometime in the near future

Came back from holiday and the first thing we wanted was Nandos. I have been coming to this Nandos for a long time and each time, it just becomes awful. First review I am putting up for Nandos - 1) We were waiting at the doors for 11:30, the staff have acknowledged we are waiting but have not opened the doors. I have then called at around 11:40 to find out what the situation is as I have already paid for parking. If you are from Leamington you will know you can't extend your parking on the Ringgo App, so as soon as you pay for parking, you have a short time to get seated somewhere, eat your food and go. I was advised on the phone "yes we know you are waiting, I have to ask my manager" couple of minutes later "Please come back in 10 minutes as we are delayed." I did ask, if we were able to wait in the restaurant and we will not order etc until advised - no response. 2) Not on this particular occasion, but multiple times before the waitresses (majority of them) are absolutely rude and just look like the life has been drained from them. Maybe because they employ such young people who do not actually care about service? 3) Very cold in the restaurant area.

Ask for bbq sauce you gonna love it.

Grubby restaurant with dirty tables and food on the chairs and bench. Only one toilet open for a restaurant that’s nearly full with the male and female toilets out of service. Food was fine, service wasn’t great. My partner was still eating and the waitress tried to take our plates away. Not somewhere I’ll be going back anytime soon.

Always great service and great food. Never had any problems here

Decent place for a group of friends. Best location right by the centre and parking available on the next street.

It's ok The staff are nice and friendly Food is nice but you don't get a lot. For that sort of money I would expect a plate full.

Randomly went on a Monday evening with my husband and his best friend and upon arrival we were greeted with smiles by all staff members, felt really welcomed. Then when myself and my husband went to order Dan took our order and his customer service was fantastic he helped me to pick what to get which was delicious and also whilst we were eating he came into check to see everything was okay and if we needed anything else. Dan is such a welcoming, bubbly person he really creates a friendly and welcoming atmosphere and we will definitely be coming back due to Dan’s excellent customer service. Honestly Dan is a credit to Nando’s Leamington and a lovely gentleman! Not only were we acknowledged as we came but also as we left too outstanding customer service Dan, thank you!

Very nice chicken thights the whole chicken rice and peas weren't nice or fresh though

So first of when we received our bottomless drink cups one of them was already used and had dirt and the old drink in the bottom of the cup, we went up and got a new one and we got over it but then when eating the mash we discovered a long black hair in it as seen in the photo.

An unbelievably poor meal. Not only cold but the bun for the chicken burger was so hard I could have banged nails in. The chicken was clearly from frozen, tough & chewy. Never had such s poor meal. I would've give minus stars if I could.

Been coming here for nearly 10 years. New manager Sophie has the worst attitude I have probably experienced in customer service. I have wrote to head office about my experience but it shouldn’t of had to come to that.

Food was ok , not that much choice , expensive for a fast food restaurant, the staff very helpful and food was good nicely

This is a summary of a few visits over the past few month Aug 22 to Feb 23, including collection. Flavouring is mainly on the surface. It does not taste marinaded. Does not mean that food does not taste good, but I miss the days of the past when the food tasted marinaded. Service is OK, but with students there to earn the money it does miss a bit of that personal touch. Obviously, we'll be going again but there lots of restaurants in Leamington and loads of Nando's globally so if you miss this one you're not missing anything special.

Always the best place to go to for ur chicken feast!

The chicken is just warmed up, got takeaway twice and it was such a disappointment both times, just grill it for a while longer 😭

No issues with food once you know how to order. Wasn’t explained you scan the code and order through the website or app. Easy when you know how !! Food was freshly prepared and hot. Service good Just a shame on the customer interaction

although the spicy options aren't that spicy, to me, the food is good, even amazing. the staff are nice.

Awful awful awful Freezing cold, soggy and flavourless Never ever will I waste my money on Nando’s sub standard food, everything was inedible £30 for a wrap, burger, fries and corn on the cob not worth £10! Zero customer service Feel totally ripped off and hungry!

Had serious problems trying to order from the app as it kept saying that the password was wrong. One member of staff did try to help but others were just rude and demeaning. The whole experience was dreadful and I got the impression that as we could not order in the way that was expected we shouldn’t have been there.

Dan the Man(ager) was very helpful after we were missing a couple items from our delivery. Above and beyond!

Ordered earlier in the day and got there to find that they had "lost" our order. They then made it for us in about 15 minutes which is fine but got home and they had got the order wrong. Utterly useless, would hate to think what it'd be like if they were busy. There are plenty of other slightly less overpriced staple food takeaways we'll be trying from now on.

We order regularly from Nando's. Its one of our favourites as a family. However the food and service is always hit and miss. Sometimes its delicious and prepared well and we receive all the items we order. However on three occasion in the last few weeks we had several items missing from our order when it arrived. Whilst we can receive a refund via the Deliveroo app, I just don't think this is good enough. We called up the restaurant and spoke to Pete the manager who offered us a free platter meal. Whilst this is very kind and we were grateful, we want the staff to get the orders right so we can pay for what we order. When things are so difficult at the moment for restaurants, I would expect Nando's to be going above and beyond for their customers. This is simply just not the case, nor are they getting the basics right.

It is regrettable at a time like this the lack of information and bad manners on the part of the staff who welcomes people at the door. After waiting 40 minutes in the cold weather for a table I saw my entry denied for wearing a bandana and not a surgical mask. On the government website it is explicit what forms of protection are required, where by the government it is written that bandanas are accepted as a means of protection. Unfortunately, the lack of professionalism will cause many more customers to be lost. It was my favorite restaurant but from today I will never be back.

We was passing through Lemington Spa & fancied something to eat.Scanned the QR code to queue & got a table straight away. Staff took the time to show us how to order through the app which was nice,I also let staff know I'm gluten intolerant & another member of staff went through my order with me so I knew what I could order. Our food arrived quickly & was cooked perfectly! Restaurant was clean,safe & staff very friendly. Very happy with the service we received,staff made our visit a pleasurable one & would return if we're in the area again.

Really disappointed with our first Nando’s meal - cold food, stale bread bun and missing part of our order. We will not be ordering from here again.

Ordered on the Nando’s app for collection. Order confirmed. Didn’t find an email cancelling the order till later. At least send a text or ring me to say you’ve cancelled the order.

Great to have them delivering for the current situation. Food arrived in 20 minutes, nice and fresh. Delicious. The chicken was superb.

Good food, tasty chicken, good service. My grandson loves to eat here. Have eaten in other branches too and all good.

This is exactly what you would expect from a Nandos, tasty food at a reasonable price.My only negative comment is that the restaurant gets very busy at weekends and it does feel a little rushed when you visit at these times, on my last visit the food had arrived at the table almost before i got back from ordering to sit down at it!