Pepe's in Warwick

Honestly the worst food ‘experience’ I’ve ever had. The staff are utterly atrocious. They’re rude and honestly don’t care about customer service at all. We waited 2 hours IN STORE for a takeaway which we genuinely gave the benefit of the doubt fo as it was busy. However they got my order wrong twice and then I got laughed at by the guy behind the counter for trying to complain. Wed been there that long my phone had died so I couldn’t provide the order reference. Went to our car for the phone charged and proved we were in the right to only be given half of our meal. You spoke to us in such a bad manner it’s honestly really upset us. We will never be eating with you again and I will make sure everyone I know doesn’t either. It’s really upsetting as the last owners were so lovely too

Excellent service & friendly staff. Great food

Tried calling them multiple times, within minutes their phonr number was changing and if they picked up, no one was speaking - phone was just left on the side.

Amazing Fresh food Sundar should be promoted. His customer service is amazing 👍

Amazing food, Good staff and brilliant service by Sunder. Highly recommended.

Amazing food. BUT their timing is so bad! No matter how early you order, and you get to the place to pick your food on pick up time, they never NEVER never meet the pick up time. IN FACT, they start cooking your ordered food once you are there. This can mean, you can be waiting further 40-60 mins depending on how many people are already waiting. Today, i witnessed another frustrated customer who demanded refund because he didn’t want to wait, and he was refused. So bad! I don’t think i will go there again. Very frustrating as the food is actually pretty good.

Very rude and ruff staff,they abuse us in front of the family,will not recommend anyone going there and have bad time Alert stay away from this place.

This was the first time I visited this place, to begin with guy on till was new and took ages to process the order and needed help from senior. When food arrived after 20 minutes, one of the item was incorrect. Guy on reception was happy to replace. I asked few times to clean the table which they did after multiple reminders. Heating was not working. Things got worst when I went to wash my hands in toilet and one lady who is Chef started following me, she started barking at me in front of my family, she said all the non sense in her local language. Even if she wanted to say something she would have said nicely. I called the shop later and asked for her name manager refused to give her name, manager also refused to disclose his own name as they knew they were wrong. This was so disrespectful and rude! I would like everyone to stay away from this place at all costs. I will also report this to authorities!

Same quality every time we go...

Great food & Service. Nice to find a place quality food not over priced. Staff was very friendly and always smiling. Went here with family & every one enjoyed it.

Birmingham Pepe's are always better. This one they have to improve quality of food. They to

Great food lovely and fresh really good value for money beats Nando’s all day tried most of the menu everything is really good specially, the grilled chicken burger, wings, and half a chicken

Take away for 9 people. Food was quality and service top class! And food come out on time. Extra sauces given free. Will definitely be back again.

I’ve edited this down from 5*. I do like the food from Pepe, but the service is trash. You place your order over phone or app and they always say there is a wait of around a hour. You turn up on time and then they make you wait another 20-30 minutes for the food. Staff don’t give a damn. Nice chicken burgers just aren’t worth this level of crappy service.

Manager Paa jee always very nice and very good stuff, hot piri piri chicken XL burger was excellent and very fast service 👌

Love the food!! Extremely nice and helpful service as well!

Very good customer service Food was very nice Always be coming back for more

I was there for the first time today, very good chicken wrap, thank you . Hanna

Food,staff,service all are excellent.

I am a regular customer and it’s a very friendly atmosphere to be around. And have had great experience since the change of staff. Definitely recommend!!

Very nice food and great service, often come regularly and really enjoy. Good new management

Honestly pepes USED to be my favourite spot to eat but since the reopening the downfall needs to be studied. The food is so so bad I’m waiting so long when there is 2 people in the shop. The shops so dry no atmosphere and it’s freezing honestly it’s warmer if u stand outside. Whenever I ask the owner to turn the heating on he nods his head and walks off and still doesn’t turn it on I struggle to communicate with the staff I can’t remember the last time I’ve decided to get food and I’ve actually got everything I ordered. I DO NOT RECOMMEND!

Placed order for 6:20 came in to collect and after I was waiting at front desk for 15 mins a guy finally spoke to me and just said that they haven’t even started my order and it’s now 6:50 and I have only just received my order While I was waiting to be seen I watched staff use the same brush to based the chicken in its sauce on both cooked and raw meat

The food is down to your taste. A lot of other decent takeaways have opened which offer better menus. The place looks tired with a few tables to eat in. Ok for a takeaway. Parking can be hard to find.

Serving staff have zero charisma and look at you like "how dare you walk in here for actual food" 😮 Slow service also. Food quality isn't bad but this is the sixth different pepes I've visited around the UK and I'd put it near the bottom. Oh and parking is appalling!

I’ve been to Pepes loads and I’ve noticed quite a lot changes after the reopening. Before the reopening of Pepes it was my favourite place to go grab food. The people on the front were always happy and seemed to enjoy working. They were always friendly to customers and it’s sad to see that some of those employees haven’t stayed on and the ones who have stayed on don’t seem to like work as much as they used to. The quality of the food has also went down since opening up again and the time I’ve had to wait for my food is crazy. Whoever that guy on the grill is, he’s doing a terrible job with keeping up with orders. However, the guy on the front has always been super polite and helpful when I’m asking about orders.

This was a wonderful experience the two employees Milan and Rajan were excellent and I would highly recommend to others.

Absolutely loved the food staff was very polite

Both managers are in. If there was an option for 10 stars, I would have definitely rated it that. Brilliant food!

Quick and Great customer service. Food was excellent. Would definitely recommend

Good food but not as good as other pepes. Abysmal service. My food was ready the whole time but was made to wait for 1 hour. It was just sat there on the table and the staff didn’t check. Went home with cold food and couldn’t get a refund. I get they’re understaffed and busy but pepes need to hire more people then.

Last time I came service wasn’t so great but this visit was very different- Was served by a young lady called Milon who provided great customer service. Very polite and friendly!

Placed an order managed to miss 4 items out of the order managed to catch 3 of them had to go back to get them and unfortunately missed another item while checking the bag.

staff behind counter is very rude and order get ready took longer than 40 min

Extremely poor. 1hr 45 mins and still no food and told to wait or forget the order. Would have been good for them to have rang back and conveyed the delay before driving to the store.

Don’t answer phone calls give wrong orders - thought Pepes was bad before it closed - even worse after it opened up again. Such a shame with the right owners it would run really well.

Very worst in taking orders took a wrong order in phone

Freeh, hot piri piri chicken. Service was a tad slower than I would have liked but the chicken was excellent

This place is actually strange, you have 1 person in the kitchen with about 15 tickets (orders), and then 4 people at the till just looking at the phone with their AirPods in, food takes literally an hour to be ready which I’m not surprised by, 4 people standing at the till with 1 person trying to do all the cooking is so strange. Whoever runs that place needs training to clearly run that place. Staff at the till look so moody as well, every time you order it’s as if you’re the inconvenience there.

30 mins wait which was actually 40 mins, seen my food was ready and put under the light on the side, was sitting there for about 10 minutes before 1 of the staff finally went and got it ready for me, chips were pre made atleast 15 mins before and were cold. One staff was saying 30 minutes on food but was outside on the phone having a smoke and giggle. Yeah this pepes aint the one

Great customers service and food

Lady behind counter is very unfriendly. Even i doubt about Halal chicken . No halal certificate on display. AVOIIID!!!

The food was very good. The service was slow, the crew is ok.

Prices and wait times are inexcusable now

The lady at the counter is too rude, no air conditioning was too hot we can wait for the food not for the rude behaviour not coming again here

A pretty useless crew. Spend more time chatting and on their phones than doing the job. Always late with food, mistakes on order - i mean who is training them?! Find new staff please!

The food is not halal. So I advice all Muslim brothers and sisters to stay away

Great tasting chicken, average service, terrible atmosphere. This is the sort of place you want to spend as little time and get a takeaway as the inside is quite frankly uninviting. The service is at best underwhelming, with the people working there clearly not interested in doing a good job. However if you are willing to get over all these, the chicken is exceptional. I quite enjoy getting tenders and making my own wraps with their very tasty garlic mayo and other fillings. Probably wouldn’t bother with anything that isn’t their chicken and only get takeaway from here. It’s also relatively cheap.

Food was Very smelly and half cooked

I had the combo. The chicken was very tender. Lovely food

Person on till before ordering He said your food will be an hour away, maybe more than in the shop, there is a no queue and in dining only few people eating staff was free standing play on there mobiles Staff was very rude I think they have a second job to do that’s why they don’t concentrated on this It was very very very bad experience in pepes

Rude staff, over 45 minutes waiting time for just a burger meal.

Good value for money. Much better than the KFC we had in leamington

Paneer advertised as grilled but always deep fried. Every other branch does grilled and it tastes better that way. Please look to changing this.

Food was good but service is very bad.

Amazing chicken wings with their special Pepes Piri Piri sauce XX HOT. Such a delicious place for spicy food lovers. Offers variety of spicy levels to try. The chicken is fresh and the taste is worthy.

Just bought a chicken platter meal. They forgot rice and dips, of course, and said a lame apology when i went back to collect. Worst customer service ever.

Worst place to eat never prepare food on time don't waste your hard earned money in this restaurant

The food here is excellent, Everything is cooked fresh to order. Staff are always lovely and friendly.

Food was OK. Staff need to put a smile on their face you would think it’s the end of the world - also only give one choice of sauce which is mental. I’m from Birmingham and they don’t do that in the pepes here lol. Also very very slow service. Food took about 35 mins which is terrible.

Staff were super friendly with a great amtopshphere and top tier food

The staff are extremely slow 🐌 🙄 I've ordered exactly one hour ago and it's still not ready. The staff are just talking to each other, sitting on the bench, and playing on their phones.

Food was cold and soggy, staff don’t listen to orders correct. Order was wrong. How is this place so rated. It’s way below average.

Not a great staff to talk, they charge 50p for everydip u buy on food. He said you are in Leamington not in London. So i think franchies changes their rules for london and Leamington. Thanks pepes for moving to others restaurant next time.

What a joke charging 50p for garlic sauce would never go back to this branch

Absolutely joke the lady said 35 minutes for burger for eating in

Extremely worse experience of all the pepes I have eaten in the UK. It was a joke when a lady who is probably their manager told me after waiting 30 mins for my order that there is no free sauce with a whole chicken. The total order amount was for £20. Pepes Coventry which is not far from Leamington gives you one sauce if your minimum order is of £5. I paid extra £2 for the sauces. Poor customer service no greeting or smile and rude behaviour. Avoid if you can!

Depends who serving you and whether the shop is busy or not will determine what kind of service is provided.. For the amount of money you are spending surely you can give one extra tub of sauce.. iv had more good experiences than bad so i will give it 3 star..

Food was nice but the staff was extremely rude and non sense they don't have manners how to speak.

Poor service..spent £3.59 on spicy rice but it wasn't delivered to me when I picked the food up. Management should make sure all the orders are correct. Disappointed

Dire. Waited over 20 minutes for very little vfm. Chicken wrap for £7 - tiny portion and just a suggestion of lettuce. Fries equally stingy. Wings slimy and disappointing. Inattentive staff, slow moving and sad service. Will not return and would warn anyone against this place.

Pepe’s has always been my good to place when travelling. Ive had it 3 different places in Birmingham and one store in stoke. Maybe once a week minimum. However this one store has been the worst experience to date for me. They are tight with sauces and charge for a tub of sauce where other give 2 per meal. They also didnt make the order good the tasca was loosely packed and dry. It was cold which made it worse. All in all very very disappointed in this one store.

Long wait for food no one was serving 3 peoples on tils but no one cooking the food have to wait 30 minutes for my food there was no que eaither...

Pepes surpassed all expectations with its impeccable service, innovative flavors, and inviting ambiance. From the moment I entered, I was greeted warmly and treated to a culinary journey that left me thoroughly impressed. A must-visit for food enthusiasts seeking an extraordinary dining experience. The asian girl was very warm and welcoming.

The food and service is commendable. Amna is very sweet and always greets us with a smile. The vibe and atmosphere is nicely created with good pop music. Highly recommend

I normally eat pepes daily almost as i don't have much option in Redditch for halal food,and pepes never disappointed me. It was my first experience in leamington on hight street. It was the worst pepes experience, No customer service waited for 15 minutes for one small order not even meal. After 15 i asked how long and they said 10/15 More. I ended up getting my money back. Its for owner watch your staff ruining your business and brand name.

Had a chance to eat at the place …… Amazing taste and money worth deal

Half an hour to wait on a burger meal without any queue and they have put my drink over the chips. Poor health and safety and poor customer service, when I asked about the drink over the chips they said what is wrong with that 🙈. Avoid. They should wash their hands as well and clean theier cooking space. Chips also cold. Rude staff.

Staff was very rude not helpful only one person working

Good service was quiet on Sunday late afternoon.

The food was great, we ordered wings and they were cooked perfectly and were flavoursome. If you are driving, then there is limited parking outside however it is walking distance from the train station and town centre.

Decent food and enjoyed eating in.

Prices gone up, quality down. Android app for ordering is terrible and more expensive as well as trying to sneak in a tip even when collecting orders. Dishonest and best avoided

I have been here 3 times & yesterday decided I'm not spending my money here due to the fact customer service as its absolutely terrible, staff are rude, un helpful & lie about waiting times, my food I ordered was ready sitting there & got served last after others had ordered after me???? Management you are losing customers!!!

Feels unsecure in there, lots of dodgy people. Lady serving was very rude. However the food was delicious.

Food is alright, nothing special, way overpriced!

Staff was so rude pathetic service

Ordered eat in. Gave me packed food. Didnt sort it when i complained he started shouting on me. Extremely rude staff. Instead of hot they gave lemon and herb. Not coming again

Staff was very rude. I ordered dine in but they packed my order and when I asked they said as I said.they’re lying to me.

Nice choice. Staff ask too many questions when ordering. Quick enough service. Food is over priced IMO. £6 for a skinny burrito - can get a whole 12 inch pizza from Papa John's down the road for £12.

Very nice staff, and one of the best pepes in West Midlands.

Food and sauce amazing! Whenever im around Im thinking of Pepes ♡ i love their chicken n fries, my bf spoils me with it. I only gave 3 star on atmosphere because its just your run of the mill fast food place when it comes to seating and design (food is top tier tho!). Nice booths, but small building, noisy n drafty with the busy customers, more for take out unless you're heading to work right after. Nice place all n all!

Absolutely loving it, Spicy Halal food.

The service and attitude here is shocking anything is too much trouble

Can't go wrong with there piri chicken

Foods good unfortunately staff seem rude and unfriendly.

One star for the ridiculously spicy flavour. Staff was friendly and taste was same as other branches but the Extra hot flavour from them was SHOCKING and UNEATABLE. I have eaten extra Hot flavour from so many of their branches but this one was absolutely CRAZY. IT WAS SO hot that I could not breathe properly and couldn’t sleep properly all night because of stomach pain. Unbelievable!

Was given the wrong order , when I called the store they said they were closed and they couldn't make my order again which is fine . I was told when I next came in that I would " be sorted out " I asked what exactly that meant as the staff member didn't seem to be bothered about the wrong order, I guess he wanted to just close the store and go home? I just wanted my order and it to be made correctly and wasn't fussed about anything else. I was told that I would need to pay for my food again when I came in and receive a 15% discount. So I already paid over £7 for a burger and fries that they made wrong and then I should pay around another £5.50 for them to make the order again and that the 15% discount is the only thing they're willing to do? Not sure what is going on at this branch. Quite baffled by the policy as I doubt its against the franchise rules and would have other franchise knees and managera shaking their head. I Asked to speak to the manager and was told they're not in for another 3 days, but I'm not hopeful about it being resolved.

The food is amazing but not big enough for my appetite. The customer service is hit and miss, went in one afternoon and the white lady was quite cold and no eye contact or a smile so walked out and went to the place down the road instead. Decided to try again another day and there was a young black lady who was very smiley and welcoming so we ordered and enjoyed the tasty chicken and commented on the lovely service received on that day.

Waited more than 30 mins for my food, really bad service.