Nando's in Milton Keynes

To some extent you know what you're getting with Nando's, but nonetheless the customer experience can vary between branches. This is one of the good ones. Despite being a very busy branch (with delivery orders also adding to the pressure on staff), they do their best to greet and seat you promptly. The food usually comes out quickly and cooked to the usual standard. Last time we went, it was served inside of ten minutes! You can see the staff here work damn hard! My only criticism is the constant bang of the kitchen door as people go in and out of it. It could do with replacing for one that closes more quietly. A very well run branch of Nando's overall though. 👏

First time at nando‘s. all staff was very friendly and explained everything. food was nice and quick. will come again. thank you

You missed out an entire order. How stupid are you people?

Hadn’t started cooking our order 40 minutes after it should have arrived. Shocking service. Didn’t even bother to warn us. Hungry kids went hungry and nobody bothered to call to explain an understandable blunder. Ended up on the phone to the Phillipines for 20 minutes to discover the estimated time was a calculated and consistent lie, that our food had not been started on the grill, and that the refund would take 5-7 working days. People make mistakes. How mistakes are managed. That’s where it counts. Honesty is imperative. Know your trade for goodness sakes. First day stuff. Either develop your management, or manage them out. Bye bye Nandos. We don’t trust you. Closed my account.

This is definitely the best Nando’s I’ve been to. The staff were absolutely amazing and so accommodating. The food was actually delicious, perfectly cooked chicken and it wasn’t burnt. The manager (Mariangela) was so nice. Honestly if I come back to MK I’ll definitely be coming back to that Nando’s. Thank you for such a wonderful experience.

Served by Shanese. Excellent till service . Polite , bubbly and friendly. Food was really good Thank you 🤩

Very busy, but seated 9 of easily. Food arrived quickly and was perfect. Manager and staff were all efficient and friendly.

Unfortunately I have never had a good meal from this nandos hub. Food is cold on walk in takeaway and they NEVER do sauce hot as requested. Always bland I have given it a third fourth chance, twice eaten in.. they never improve I was 1 of 3 customers early afternoon 1pm I was so hungry after no dinner night before. Cold half chicken rice I just ate it was hungry and staff looking pleased with themselves.. Joke

You can always count on Nando's for a good meal, unfortunately they were out of a couple of items we were hoping for.

We love nandos but what we like the most is the service that Charley give. She is very friendly and always make sure that when we are living the place we are happy.

The staffs I met on my visit are not friendly at all.

This is worst Nando's services, I ever got in a Nando's, I am have a regular customer for years, I complaint about many items not being available. She showed lack of considerations for customers and not having on items on the menu or being sorry about. it seem like come here if you want but we won't give the service you deserve.

The worst service I have ever got from Nando's. She didn't bother apologies for items not available on menu. No consideration that they spoilt a customer night out and didn't care for loyally customers.

Beautiful place and the food is good except for Thursdays the take away chicken 🐔 is always dry maybe the chef working on Thursday evening only.

Had Kofi serving me and my family. He was very polite, helpful and friendly. He looked like he took pride in his job and was great with my 3 year old son.

It's one of the best Nandos we have been to! We were a group of fifteen. The service was excellent, the staff were so friendly and accommodating. The food came out a bit slow (which was expected with such a large order), and a few tiny little errors in orders were quickly resolved. I couldn't recommend this branch enough. We had a lovely evening. Thank you.

Went out for lunch , service was slow , food was average, waited about 30 minutes for food , people who arrived much later then us got food before us and there was two of us

Fantastic experience at this branch today. Member of staff was extremely attentive & welcoming. I believe he deserves recognition. Member of staff: Jack !!!

Very slow, lacklustre service, I have been to this restaurant twice now and was the same both times.

In my opinion, Best Nandos In MK , service here is alot faster than the others

Much wider range than I remember (haven't been for a few years). Friendly staff, quick service using QR codes to access their website for ordering.

Didn't originally have what we wanted but went above and beyond to make sure we enjoyed our food. Great service

Most digesting service from this greedy company. Ordered food to the incorrect address (the next street) by accident. Not sure how because it’s on auto from previous orders. Driver calls me to tell me he will call the office to see what he can do because he only gets paid to go to one address. Rather than tell me where he is and I’ll go grab it which bare in mind is a 2 minute drive he blocked me I presume to be told there is nothing they can do because I put the wrong address. Wasted nearly 60 pound. I’d advise against ordering from this company as simple communication that can solve little issues is none existent.

I like the restaurant atmosphere and staff is too lovely, I like the “meri” customer service and she is so friendly and I like “revanth”service who is removing the plates from the table he is friendly and kind. Thank you so much Nandos❤️❤️❤️❤️😘😘

Such great service! Honestly love coming to this Nando’s! Although costly (as Nando’s is) it’s quality that always matters and Nando’s never fails with great quality and food. All the staff are so kind!

The app was useless as couldn't order 1/2 or 1/4 chicken but that's not the fault of the branch. The staff were lovely, the food was delicious. Overall, very positive experience.

Cheeky Nando's before the cinema, Food was fantastic Fino Pitta And Grilled Chicken wrap with Mac and cheese , chips and salad. Great service from all the staff , Tommy was great in resolving an issue with some other unpleasant diners we were seated near . Desserts were great (warm chocolate pudding ) will definitely be back 👍🏻🐔👍🏻

Been here a few times now, and always good food and service. Special shout out to Dana who served us on till and table today, you were great!

This is our favourite Nando's to go to in MK. The food is always 10/10 and the restaurant is always a vibe.

Burnt Garlic bread without the Garlic . Service was ok !

Food is good, but quite expensive for the portion size. 💰🍗 Staff are exceptionally friendly. 👍 Atmosphere is nice. If you are gen-z, you can order and pay for your food using the app. 📱

We visited Nando’s in the hub yesterday for lunch, it’s been a fair while since we’d visited! We’ve always found the service at Nando’s can be really hit and miss, however, the service was faultless on this occasion. We’d agree that the hub is one of the best Nando’s we have visited. The staff were friendly, attentive, the food arrived in good time, some nice new choices on the menu too! Keep up the good work!

Such friendly staff there and service was very quick (especially for a Friday night)

Great staff, very attentive and as always, lovely food!

I don’t like the pressure to order via the app, which still needs a lot of work to be usable. Tough butterfly chicken on my last visit, but that was balanced by very nice chips. There is something about the acoustics in here that makes all the tables seem very loud - not helped by the consistently awful music.

Great food and service, food as ordered and hot

Jesse was wonderful and friendly! Food was amazing as always! All staff are super helpful!! Deffo returning for more!!

Fast and efficient service .. cosy atmosphere

The manager was very helpful, so was the colleague.. food is very hot temperature wish. Would come again :)

First time here, and I was pleasantly surprised! I have eaten at nandos more than 500 times! So when I say this Nandos was good, it was really good! The staff, very friendly and professional, all smiling, all seemed happy to be doing their job. There was 1 staff member in black who seemed a bit lost and was just wandering around, but the ones I interacted with were brilliant. The food came out quick, i had an allergy order and they did all the right things. The food was hot, cooked perfectly, the chips were absolutely fabulous, starters were great. I have no faults about my visit to this Nandos! Keep it up Milton Keynes! If I'm ever in the area again I'll be visiting!

Today I came here with another 7 adults and 2 children. Yep, 10 of us without a reservation. The young gentleman got the table ready, got crayons and paper for the kids, wiped the chairs and cleaned under the table. He went out of his way to accommodate us. Honestly, I wish I got his name so I could shout him out, but if management sees this, he's the dark-skinned young gentleman. He was with us all the way till the end, and sent us off really nicely too. All the other staff were friendly too. The food was hot, delicious, and one of the best Nandos I've been to in the country. I think he deserves a promotion so someone keep an eye on him and keep him, because I would drive all the way back from Reading to Milton Keynes to have Nandos again.

Absolutely amazing service Richard the manager was so nice keep him !! He’s amazing and so good with customers !! I will defiantly be back :))))

Были впервые и нам понравилось! Было очень вкусно и теперь хочется попробовать что-то еще из меню) персонал отличный и обходительный, были столики свободные снаружи и внутри, мы выбрали те что внутри - чтобы больше прочувствовать атмосферу этого места.

5/5 best nando’s garlic bread ever friendly service and fast too yummy yummy in my tummy thanks nando’s teammmm so nice!

Collected a delivery and very slow delayed service. Dissapointing as the restaurant was not even busy....

Chicken wrap was unreal. Even on a busy Saturday night they was quick and made great food. Service was nice.

Grilled chicken burger 🤔 chicken was not grilled and the bun had just been taken out of the fridge and put together so tasted just awful. Cold chips. My sons grilled chicken (was grilled) but the size was shameful 🤦‍♀️ Will not return food used to be so good and portion sizes too. Waste of £50

25min wait on drinks, only recieved after asking someone. Food sent back as chicken undercooked and roll tasted stale. Left without eating due to service

Food was delicious. Brooklyn & the team were really friendly and helpful, showed us around the restaurant and reassured us as customers, that if there were anything that we needed, just to ask. Very friendly & efficient, thanks Nando’s team!

Awful! Standard Nando’s food but the service and staff are terrible

Joseph... If you are manager I resent you. You ruined my evening with your poor choice of wording and horrible management skills. Regardless on weather or not it was ruff night. As someone who left college with a hospitality diploma and as someone currently working in that field I'm extremely disappointed with your service. You do not deserve your crew. I was the one to ask your last name. Please humble

Sterile and "plastic"! Didn't enjoy the visit

Our first experience. Interesting selection. Good food and service. Most customers seemed to work nearby.

It was OK, no good, not bad. The ordering is like Mcdonalds now, on your phone via a qr code, yet the staff still brings out your food... bizarre set-up. I had the grilled chicken burger with fries & corn on the cob. The chicken was a tad overcooked. The Portuguese roll was rock hard. I couldn't get my knife through it! Sides were fine. Bottomless Coke (£3.50!) didn't taste right, was pretty watery. It had been years since I'd last had a Nandos, and tbh it will probably be years until I bother again.

Nice cool environment, food was nice

Being a South African this Nandos's doesn't compare to the SA chain. Disappointing meal.. Portuguese rolls were very hard and wraps were very average had a tiny chicken strip. I don't love the idea of ordering on an app it's not user friendly. Overall was a forgettable experience..

I looked at the menu before I went. They were out of basically anything I had interest in when I got there. If I remember correctly any type of chicken with bones (except wings), boneless thighs which was what was used for the sandwich I planned on getting. It's a sit in establishment but you order at a counter and you aren't "waited" on. You are however seated by a hostess. I sat at my table for a good 15 mins before I realized you had to get up and order at the counter. Would have been nice to know but maybe the locals would. The chicken I did end up getting was tender and juicy. I would try again. Just bad timing I think on this occasion. Cheers!

Great service by Brooklyn!! Thanks

This is normally my go to Nandos even though it is not the closet Nandos to where I live. Yesterday I visited at lunchtime,I noticed their were 2 people dining in. As soon as we got through the door we were told the corn had run out and drinks machine was not working. I enquired as to what drinks options their are before being seated,I was told sprite or Fanta,I was about to walk out but was told we could have coke and diet coke can ,I said that was fine and was seated.Went online to order ,it turns out most of the food we wanted to order was not even showing to order online because they had run out.The drinks were still showing as the refills pump which we were already told was out of order.I asked a member of staff how much are the cans? To my surprise they were being charged at £3.70 with no free refill.I ended up walking out as we couldn't even order the food we wanted. Ended up going to Kingston MK and ate their.The only food they had run put of was garlic bread.

Long wait for our meals after we’d ordered butterfly burger and chickpea burger, chips and corn cob … that’s probably why the food was cold when it was served to us. A staff member came round to ask if we were happy and offered to re-do the meals but we didn’t have enough time for this. No excuse really as this was on a Thursday, 9pm, and it wasn’t busy in the restaurant. I wouldn’t eat at a Nando’s again.

Unfortunately the chicken 🐔 was extremely dry. The veggies however were great

Best Nandos by far. Service was impeccable 👌

The most horrible Nandos experience. Will never visit the hub again They only had 3 tables busy but kept us over half an hour until all food was brought to the table. What made it worse when I questioned it that the manager was happy it was ready in under 20 minutes, to be precise in 19 minutes and a half as per their declaration. Either way was not brought to the table straight away, but rather by bits and pieces over 10 more minutes. It's tottaly incopetent and rude. HORRIBLE

Absolutely shocking Nando’s Hub restaurant have the rudest members of staff who fail to realise they get paid to deliver good service. We walked in at 9pm they close at 10pm no one greeted us we waited and then asked if someone could seat us and the guy said oh one second did not seat us waited some more and then asked again and then decides to tell us they have no chicken on the bone no chicken butterfly to serve at 9pm. They close at 10pm what kind of restaurant runs out of chicken an hour before close you are open till 10pm not 9pm. This is the 3rd time this has happened at this restaurant will not be returning again. You are supposed to serve until 10pm having worked in hospitality before The standard of this restaurant is shocking. Please can hierarchy reach out and tell us what will be done to resolve this issue.

My family are massive Nando’s fans, so for my wife’s birthday we decided to visit this particular branch on the 22/5/23. On entering the premises we could see that they were busy on this day but the staff seem to be coping well. After ordering for six people, we waited over an hour for our food but not before I’d remind the staff we hadn’t been served our food. To be fair the manager did apologise and the food did come out but with a ten minute delay between each of us getting our plates of food. We definitely won’t be returning back to this branch again after this experience.

Service was AMAZING - Brooklyn was an absolutely fantastic host. Food was great. Overall lovely experience.

good food as its a franchise, had to wait a long Time to be seated and to have our food ordered. everything came at once which was not ideal

Lovely welcoming by Richard! Gave us a choice of seating and service was great. Would come and dine again🙂

Mike was our host, extremely professional, and made me and my wife feel so welcome. Well done, him. Overall, 5 stars Timothy from Westfield London.

Pleasant enough staff, they took the order, at the 30 min mark they came and told me they had forgotten to process the order. It took another 20 min to get it out. I was not interested in the free cider or having my meal for free, I just wanted to eat. When it did arrive the order wasn't correct rice instead of chips, I was so fed up I didn't bother to complain. I won't return to Nando's.

Shown to a table and left there. No server approached us . We had to track a server or bar attender. Not very helpful. And expensive for the food and drinks. Didn't even ask is this OK when we started the food. Poor service and staff looked bored.

Best nansos experience I've had. The restaurant was clean,staff were super friendly. Food was outstanding. 100 % recommended 👌

Tasty food and enormous choice of spicy sauces. Ordering and paying through the phone. Service very friendly. Nice place overall.

Was good food and good service Edit: dropped my rating as I had a disappointing meal recently, there were no starters available, and I saw our food sat on the counter for about 5 minutes before they brought it over. I was hungry so I powered through with my cold meal, but it was a disappointment

Food is lovely, service could use an improvement

Great food and very friendly staff.

Prefer this nandos to the one in the shopping centre as it's usually a bit quieter. It's a pretty standard nandos in terms of the food. However on this visit they had no pittas, no wraps and no burgers... Which didn't leave many options. The staff were great and really friendly. The place is clean and tidy, usually fairly fast, what you'd expect from a chain to be honest

Standard good quality chicken and chips. The newly introduced sauces are also quite nice.

We are a group of friends who meet every week. Been regular patrons of this outlet of Nandos for last the last 3 years on a weekly basis. Yesterday the customer experience we had was really shocking. The young gentleman taking the order was not willing to provide two plates of thigh meals. He was of the opinion that we could only have one plate of thigh and the other one would have to be breast. After a heated debate on this we ordered, paid and settled down to wait for the food. We got one dish and were kept waiting indefinitely for the remaining. While waiting the Staff would not assist in resolve a highly wobbly table as well., saying that we should do this ourself. After a substantial time waiting for the remaining dishes we decided to leave and request for a refund. Interesting that though the payment was made using a credit card the manager (Rebecca) refused to return the money to the card. Though we were offered cash instead. This unit had been good and the staff knew that we were regulars. In fact some of the staff yesterday did come across to apologies for the way we were being treated. It's going to be difficult to forget this episode and highly unlikely that we would visit this unit again. Lately over the last few weeks we have noticed a high turnover off staff and detoriation in service at this outlet.

Amazing service from Neia! Always giving us a smile and her best service. Thank you!

Grubby table, hardly any staff, long wait for food and when it did arrive cold. Had to send a search party to find napkins. Franchise living off previous success and just got greedy and lazy

Staff were good and it end there. What has happened to Nando’s? £11.00 for a chicken breast pitta. And in the pitta 6 cubes of chicken, lots of shredded cabbage and mayo and that was it. Just used to be so much better. And £3.40 for a coke 😬

They took too long to get me my food. I was with two friends who got their food relatively quickly but I had to wait a long time. I usually go to Nando’s and it is fine however this experience disappointed me.

Polite staff, food was good and affordable, slightly longer than average wait times but it was busy so not the worst. Overall good experience.

Ridiculous… service.. they just throw the food at your table… apalling customer service.. small portions.. the two breast is as small as a sparrow breast. Also they ran out of rice in the middle of the day

Super juicy chicken. Soul food

The best Nandos in Milton Keynes

The 10 wing, Garlic Bread and Nando fries is always amazing. Service was excellent.

Great service and great food as always

The best Nando's in Milton Keynes, atmosphere unbeaten. 👌

Staff here are friendly especially a guy called Jesse who’s at the door. Really friendly guy, one of the only reasons we come.

Gets busy on Saturdays at lunchtime but other than that it's great.

Lovely place to go for a night out

I ordered a takeaway on a quiet Monday night. The main dishes were OK, though pretty average, but there were two sub-standard elements of the meal: the Portuguese roll was so brick hard I could barely tear it open and just threw it in the bin, plus I was given a garlic toasted roll with my humous instead of Pitta bread triangles. Very disappointing and it's not like the restaurant was busy. Not likely to come back soon.

Unfortunately there were significantly long waits for a two party group and larger parties arriving later being served sooner. Can imagine how frustrating this is when you're hungry...

It was quite adequate, I've had better meals at Nandos honestly but the service was good

Chicken and all the sides were absolutely delicious!!! And the accompaning sauces! Wow!

It was late in the night, at about 9pm and we really needed somewhere to eat. Nando’s was the beautiful place we got to eat. They were really pleasant and nice. The meals where brought on time and the music was right for the time - so soothing. If you need a place to eat a sumptuous meal, Nando’s is your bet.

Good place to go for lunch or dinner or for takeaway. I like their beanie wrap, pita with portabello mushrooms and Chicken. Nando's is famous for it's sauces.

Very slow service. Not as hot as it could of been.