Nando's in Solihull

I came here a few weeks ago with family. Service was quick and polite. The waitress even helped me with my Nando's card as I'd forgotten my physical card. Food was lovely! I would recommend this Nando's!

It is a buzzing place that always has to wait to get a table. We managed to get one quick today and ordered a full family plate. Chicken is not overcooked ,half lemon spicy, and one hot spicy level. Peri chips and rice were good, my 3yrs old eating well.

Not bad food. A little pricey and the staff were mostly too busy to be friendly

Had an lovely meal at Nando's. Attentive meet and greet, good management operations from Katie/Cathy and team. Will be back soon.

Unimpressed by Nando’s, this particular store has stopped doing the intimidator and swapped it for mushroom. My daughter ordered a butterfly chicken burger and it was small not the standard we are use to. I was also told by the manager called Fatima i cannot swap chicken for hollumi on the loaded fries as there is no button to do this? Wow. This os the first and last time i will be visiting Solihul Nandos, this store did not demonstrate flagship capabilites to me and was a big let down. For me sellyoak is the goat of all Nandos, non of the silly excuses and food hits perfect every time. I ended up ordering nothing and daughers food was just ok.

Honestly want to share my experience at this Nandos, Omar on every visit is fantastic. Always so polite, very happy to assist and a credit to the company. Genuinely a great guy!

Was okay but just expensive for what you get there are way better places for the money

Great food as always. Service was a little slow but it appeared that staffing was low initially. However this was just before midday. Soon after that as it got busy it appeared that there were more staff and normal service had resumed. Nice venue, friendly staff. What more could you ask for 👌🏽 Update 12/07/24: Weirdly this branch didn't seem as busy today for a Friday night but there was still some people waiting for seating. We got a table swiftly and sat down. Ordered over the app as I normally do where it didn't take long for the food to arrive. There were new bits on the menu which was nice to see. Normally order a grilled halloumi to accompany my food, however today it arrived cool. Wasn't happy as it also looked like it had been battered and ripped down the middle. Raised this with staff which they took away but after a period of time it didn't come back so again had to tell a member of staff. They brought me back the same one I had which was just placed under the heat lamp still looking in the same battered state it was given originally. Raised this again to which eventually a fresh one was given. The biggest let down was the cleanliness of where we sat. It was very dusty which clearly hasn't been cleaned in some time to the point there was even someone chewing gum with dust gathered on top of that. Had this had been noticed it the first place I would've chosen to have sit somewhere else. Despite the halloumi problem the food was good but the biggest let down which made the overall experience disappointing was the cleanliness.

Me and my boyfriend came on Monday evening for dinner at 8 pm. It says online you are open until 10pm. However it didn’t feel like this. We ordered our food sat at our table to wait. Whilst we was waiting we noticed there was 4 staff members sat up on the high tables right in the centre of the restaurant. One of them a larger gentleman who came across like management. But I hope not by his behaviour. He sat there and ate for the whole time we was there pretty much. And all the staff was also helping themselves to a large plate of chips in the centre of the table. They was all just chatting about life. All in uniform and appeared to be on shift as they was also serving customers whist eating. We had our food which was nice. We ordered some bottomless ice cream. They brought the tubs over without cleaning our table. So we ate ice cream with our dirty plates still in front of us. Whilst staff just chatted at this large centre table. They finally collected our plates. We went to get more ice cream and it was empty. They said sorry it’s finished now. It was 8:45pm. We finished our drinks. And the last of the customers left also. Then it felt like the staff was staring at us waiting for us to leave. It was only 9pm at this point. We felt very rushed. I used the toilet before leaving and I wished I hadn’t. There was no toilet roll. No hand soap and it’s smelt like urine. I’d understand all this if the restaurant was busy but it was dead and lots of staff. They was just having what appeared to be a party. We was very disappointed and I just hope this gets fed back. It’s a shame because we love your food. The staff all need replacing or retraining.

The food was bland cold & very rubbery. Extremely disappointed.

Gotta be honest I've never had a bad Nando's...possibly the most consistent chain going ..I suppose its a simple formula of healthy food (really) & add a few spices/sauces etc plus the waitress was superb went over & above tbh...well done

This was our first time in this branch, the food was beautiful and was served in good time. We were served by a lovely lady called Fatima, she was friendly, helpful and very pleasant. We would definitely recommend eating here. Also, the Saka sauce is a must to try!

Just a nandos service was good and foos was fast

Never had dissatisfaction here. The food is always top notch and service to match. I have been coming here for over 20 years and never had a bad meal 10/10

I went to this Nando’s yesterday before going to the cinema and had a terrible experience. Staff were condescending and rude. And our needs were completely ignored. We were made to feel very unwelcome. The best way to describe the way we were treated would be apathy at very best. The food to their credit was good but It was hard to enjoy while watching the staff whisper and smirk looking in our direction as if I were an imbecile for not knowing I had to go up and order. Overall I would only recommend you go here if you enjoy being treated like an unwelcome stain on a white carpet.

I used my card to pay for my meal and I didn’t work I tried again and again and it wouldn’t work but thanks to one of the staff Alfie he payed for my meal

Decent as you can expect a nandos to be

We arrived to be told they weren't sitting anyone for at least 30 minutes due to the kitchen not being able to keep up with orders . This was as a result of too many takeaways being ordered as the restaurant was about 60% full. We chose to wait as it was my daughters choice of location for a birthday meal. We were seated after about 20 minutes by which time the restaurant was probably at 25% capacity. While we were sat waiting the front of house crew member stood at the front of the shop swiging a can of monster through a straw while playing on their phone. Not a very good impression in my opinion. Once we had decided on our food options I went to order and we asked for 3 sharer starters. One came to the table after a few minutes but I had to go back to the till to ask about the other two. I was greeted with a raised eyebrow and a huff. The main course arrived and to be fair it was okay. Nothing spectacular but it was warm and edible. We all finished our meals and pondered over desserts. We decided on what we wanted and I went up and paid. We waited about 15 minutes for the cheesecakes to arrive but they didn't so I went back up to the till to see what the delay was. I was told they would sort them. In the meantime our plates of chicken bones hadn't been cleared from our table despite plenty of staff hanging around playing some sort of hand games so we moved these dirty plates onto a clean table. Within about 45 seconds they were gone. The cheesecakes eventually arrived and they were nice. My summary then - if you want adequate food and nice pudding then this place is probably okay . It's going to cost you about £25 a head for a starter, main and pudding plus a drink so it's not cheap. If you want better than awful service then don't go. The staff looked at us as if we were an inconvenience to their catch up with each other. At the end of the day this is just a posh chicken place but to justify its existence it needs to be better at serving its customers than what it showed my group on Sunday. If the colonel was in charge, he'd have sacked them all !!

If you like chicken, it's spot on,we didn't wait long once we ordered the food either

Chicken with two sides. Nice to be able to choose level of spice. Very tasty. Great that wanting tap water is not discouraged, in fact, seems encouraged, as ice and water dispenser is available. Has definitely given me a taste for Nandos!

Good food helpful staff convenient location.

Horrible experience. Won’t visit again

Was all good ,unable to eat all so took it home .

Nando's is the best food ever try the fully loaded fries the are better than anything choose your heat babes you know im gonna go for a medium (bro ordered a medium) they are very helpful and kind they tried to give me and my friend uncomfortable seats but they changed it to a booth just for us the are the best restaurant out there BRO ORDERED A MEDIUM or hot or extra hottttttttttttttttttttttttttttttttttttttttttttttttt :) anyway yh its good i recommend i want a nando's now i'm gonna ask my mom XOXO

Tasty grilled peri chicken. However spicy rice was on the cold side and turned a bit hard to chew.

Service was good at meet and greet. Got taken to a table of our choice and seated. We placed the order on the app which was fine and food came out fine. I did however forget to order a drink. So I went over to the till and 5 members of staff literally just walked pasted me without any acknowledgement, including the manager Dan. Dan was behind the till for the duration of me waiting. 10-15 minutes later, the lady who greeted us and sat us down helped as she seen I waiting. She’s apologised for wait. Also, at no point did anyone come over to see if everything was ok and if we needed anything else. The people at the table next to us came after us and were attended to and got asked if everything was ok and if they needed anything else. The last 4-5 times we have been to this branch we have had a similar experience which is shocking. For me and my family, we will not go back as the service from McDonald’s is better.

Had lunch with work mates. Self service on app was good. Food delivered quickly, but did have to prompt staff as they'd forgot my drink.

Lovely staff, and excellent food as per the standard. Undoubtedly one of the better Nando's I've been to.

Always on point. Friendly staff and fast service.

Came in Tuesday evening for some food before i start work service was great Manager took my order and waiter brought my food over quicky .

As a Nando's fan we visited on our trip to Solihull last month. Beautifully cooked chicken thighs and great service.

Bad service and bad food . The worst nandos I've ever been to

Cold bean burger, dry bread bun, dry coleslaw and undercooked chips. Won't be returning!

Thoroughly enjoyed my meal, the home made Nando's sauce was particularly nice. Highly recommend, Matt (Villa fan)

Amazing place to eat defo will eat there again lovely staff Kai ya lovely

I visited Solihull Nando’s recently with my family. My grandson wanted to have a burger but isn’t able to eat chicken so opted for the veggie patty. I asked if he could have it in a burger to which I was told he couldn’t. I asked to speak to the manager to see if I could separately buy a bun or some bread to go with his meal and was told this was not possible. How utterly ridiculous that they cannot let me buy a separate piece of bread for a little boy so he can have a burger! On top of this we were sat at foam seats that had huge chunks ripped out of them. Nando’s - do better. You’ve lost my service.

I visited Solihull Nando’s recently with my family. My grandson wanted to have a burger but isn’t able to eat chicken so opted for the veggie patty. I asked if he could have it in a burger to which I was told he couldn’t. I asked to speak to the manager to see if I could separately buy a bun or some bread to go with his meal and was told this was not possible. How utterly ridiculous that they cannot let me buy a separate piece of bread for a little boy so he can have a burger! On top of this we were sat at foam seats that had huge chunks ripped out of them. Nando’s - do better. You’ve lost my service.

Nandos is normally my favourite restaurant and go regularly to other locations so my boyfriend and I decided to go to this one as we’d just been shopping and ordered what we normally have. The garlic bread was like a rock and I could bang it against a table how hard it was and the chicken on both our dishes was very dry and my boyfriend ended up getting food poisoning. We did tell the manager and are waiting on an email for some sort of compensation as it really ruined our night.

This is the first time in years that I have experienced poor customer service. I ordered and paid for the food and waited. Ten minutes later I saw my food under the lamp, I knew it was mine because it was only wings with corn on the cob. I sat there looking at my food dry-up under the lamp. Finally, seven minutes passed by and I said something to the waitress. "What's the problem," she said "Well" I replied, my food is under the lamp and has been there for 7 minutes when it should be on my table. Another two minutes passed and she brought it over, with a sarcastic comment "I can get you another if you want". My partner had to wait five more minutes for her food. Just seems on this occasion poor customer service has caught up with Nando's, usually my favourite place to eat. Summary Customer service 3/10 Food 9/10 Overall experience 5/10 - come on Nando's you can do better

We were in the town centre and decided we would go here. The place was reasonably busy. We were shown to a table and went up and ordered our food. I had the new dish which was the chips which had chicken and sauce on which was quite nice. It is I think classed as a side dish however the dish was quite big and could be a main. Overall the staff were friendly, the place seemed clean. The food was good as was the bottomless drinks. It is worth going here, but can get busy so booking at times might be advised

Myself and my partner eat at nandos quite often, unfortunately this time the food was not as good as usual.

Great food but had the worst service! Atmosphere was so horrible. Served by David. We asked if they took blue light card and the response was disgusting. After paying for our food iv never seen someone so abrupt and so unwelcoming. We felt like trash as we paid. Never been here before he threw the cups at us and I asked where we filled them and the response was 'over there'. Never go there again waste of time and money ! Shame cooks was good. Very quick service. But watch out! David was always watching you eat to see if your done... (don't bother getting refillable drinks no time for them)

Food was yummy but chicken was undercooked, service was average and the atmosphere was not anything to write home about but was not bad.

Went to this restaurant at Solihull before going to the cinema I had a sunset burger, chips and garlic bread the chips were lukewarm garlic bread was like leather could Ardley bite through it and the chicken was overcooked and the skin was burnt not surprising really as the cooks were all extremely young and I wouldn't be surprised if they had hygiene certificates

one of the better Nando's good staff and more importantly good chicken. :)

Average food 🙂Nice customer service The waitress welcoming us was really lovely. Even though the order took a long time to arrive, still it’s in my acceptable range. Halloumi cheese slices were so good and I wish I could have some more😛it’s like eating a super cheesy crust of the pizza 🍕 Ordered a whole chicken platter but the chicken was not moist enough, quite dry actually as they were pre-cooked I presume. The sauces saved the day and I highly recommend trying peri peri with garlic or wild herb, not too spicy but super flavoursome.

Really friendly staff. Very helpful with allergies and just friendly in general. Good atmosphere.

make this nando's halal please! Resorts world is not halal either

Very disappointing, ordered butterfly chicken burger, the chicken was dry, the bun was too hard to chew. It really wasn’t worth the money. The toilets were also unclean.

Had the butterfly burger, the bun was too hard and I struggled to cut it with the knife, also the chicken was so dry, totally disappointed and a waste of money, wish I’d gone somewhere else to eat.

Best Nando’s, good atmosphere and great food! Dan really looked after us and attended to our needs! Excellent customer service and we will definitely be returning! 😁

As usual Nando's always serves lovely food. My order literary took no more than 10 minutes. By the time I got my drink, cutlery, sauces and sat down, my order was served. Great atmosphere.

I came here for lunch with my 4 month old son and the service was honestly exceptional! The staff and the manager went out of their way to make sure that this was a great visit! We both have allergies (he is currently exclusively breast fed) and the ordering process was very thorough, reassuring and supportive. The food was, as expected, delicious and the restaurant was spacious and clean. Service was quick and friendly and I will definitely be back!

We had to go on a 25-minute waiting list as it was busy, but it worked to time. Kiitchen was really busy but efficient, and quality was excellent.

Probably my favourite 'fast food' restaurant, you know exactly what you're getting and it's one of the healthier restaurants around. You can't go wrong with a classic half chicken or the Fino Pitta. The spiced grains are one of my favourite healthier sides too. Make sure you pickup a pastel di nata (Naughty Nata) after your meal!

Nice and tidy, we didn't waited at all to get a table, the food came a bit late but was fine. There is a baby changing toilet which was good and clean

Most ridiculous reason given to date.... saturday night... visit to the local nandos in touchwood... at least at 60% capacity... people waiting. We are told that a table for 2 will be at least 30mins, even with pointing out all the spare tables. The reason.... because the manager has asked us to slow it down.... the restaurant looks like it has full staff to cope... yet we are told to wait 30mins for a table...which they have loads of empty. What is the business model here...

Unfortunately the food was not great, the chicken was over cooked making the chicken very dry, the rainbowslaw was really dry too. Overall wasn't best please.

They certainly know how to cook a chicken to perfection. Service is second to none and with vouchers it's excellent value for money.

Unbelievable . Stood at the door for approx 4minutes totally ignored by all employees. Lauren the manager was packing what looked like collections/takeaways and totally ignored us with not acknowledgement or basic customer service by saying , hi guys he with you in a moment. When asked to speak to the manager she said. It’s me. I said ok well I’m Not happy to be ignored. She shrugged her shoulders and said ‘we are short staffed’ and also ‘you can see I’m busy’ , I’ve never been so shocked in a response as that. While this conversation continued. The couple behind us walked of to Jamaya opposite. The other couple asked my wife for a recommendation and she recommended slug and lettace. 5 covers lost due to being ignored and poor attitude. Will also be taking further contacting Nando’s.

Love love love this place makes my mouth water just thinking about it 💕

Polite staff, good atmosphere the food was a bit cold

Food was on point om this occasion

Had a great lunch sunset burger chips and coleslaw so tasty with refill soft drink. Went with daughter and her family kids loved it.saw friends there and stopped to say hello.staff all polite and helpful.

Food is, as always, delicious! Service could be better

Very busy found short staffed concentrating more on deliveries and collect that people dining in. They had run out of lemonade only soft drinks was coke cola original or diet. No other option. Arrive 5.30pm quality of food not as good I'm sorry.

Not very clean, seat covering in a poor condition. The place felt tatty. Food ok Very disappointing

We love Nandos first time at Solihul in a while. Great service and would recommend!

Nandos, it does what it says in the tin!

Enjoyed my meal. Highly recommended. Excellent service, great meal, nice music beautiful antique environment.

We are on holiday in the area and had vouchers towards Nando’s. We had been at the NEC but the queue was ridiculous so had decided to come here, which was on our way home. Lovely staff who let us sit where we wanted. Good food (as always) and served quickly. Great experience, thank you.

It's a nandos, lol. You know what you're getting

DREADFUL.... 2ND WORST Nandos I used... Unhelpful and a bit rude.... But then if you hire children as your staff then what do you expect?

🔥 They let us come in and eat even though they were closing soon, food was still banging! Thank you 😌

Nice meal and Taddy was so accommodating as we joked about how tiny the boneless platter was. She got me a second one and it was all better. The staff make the place.

Very moist chicken. Done well, impressed!

Very unhygienic, 2 female chefs were touching face, jewelry and phone repetitively and then touching food without washing hands. Also no hair nets worn

Table for 8, quick service and the food in this restaurant is great. Fresh and delicious. Suggest sunset burger with peri fries

Quick, hot and wholesome. Just what was needed after a day at a show

Came here with my youngest daughter for afternoon lunch. My daughter is a Vegan and they have a great choice for her. I prefer the chicken with coleslaw and chips which is extremely delicious. The staff are always very helpful and the food is consistently excellent. I absolutely love this place and will always be a fan summary 10/10

Good place to have a peaceful dinner after 9pm. Food and staff are really good. Its inside touchwood mall and have easy access.

We ordered a frozen yogurt and payed for it. We went to desk to be told the machine had been broken for 2 days, and the assistant demanded to know who had served us which we thought was most unprofessional. There was no apology just a straight refund. The staff were rude and seemed to not be doing a lot.

My seat was held together by white tape which was a bit concerning but we proceeded to order. Bad signal and zero Wi-Fi meant it took us a while to place our order. I ordered a pitta and drink and it arrived within 5minutes. My husbands food arrived once I had finished my meal. There was only 3 other tables occupied so I can’t even give them the benefit of the doubt for the busyness of the restaurant. I put my plate to the side for collection and the young lad who delivered the other meal, didn’t even take my finished plate away. Service was average at best and while we were waiting for the second meal there was actually a member of staff in the grill area, leaning against the counter on his phone.. no wonder the delay! No one came to check if the food was okay etc so once we had eaten we swiftly left the restaurant. Still in love with nandos but sadly won’t be rushing back to this one.

Food was good. Some new things on the menu and overall I was happy.

Excellent friendly customer service. Food came out quickly and was lovely as usual!

Friendly staff Very efficient food and drink great

Food is okay, ambience not so appealing. Service is okay. You can order online also

Great food service not so great

Great food when we visited last week. Straight to a table for 4 of us. All the meals were correct and the staff were excellent. Nice friendly atmosphere too.

We had tickets for a show close by so came to Touchwood early for something to eat, unusually there were not large queues outside most of the restaurants so we had a choice. My girlfriend had never been to a Nando’s belter and I had so we decided to try this out. We were shown to our table and after a bit of a faff downloading the app and ordering our meals, we were good to go. Two of our starters came quite quickly and we were told that the sweet potato wedges would follow in a few minutes. They were with us within 5 minutes followed by the mains. We asked for those to be taken back as we hadn’t finished our starters, but the waitress was back within 5 minutes asking if we were ready yet and a few minutes later another waitress brought the meals back and when we sent her back the original waitress was laughing. When we did eventually finish the starters and were ready for the main meals , they had been sitting around for 10 minutes and not at their best. It was as if nobody had ever ordered starters before and they were desperate to hand out the main meal. The meals don’t take long to cook, so unsure why they were even prepared so early or why the starters didn’t all come together. The place was starting to get busy so it may have been a turnaround issue but we weren’t rushed to leave when we finished our drinks. Maybe just a bit of inexperience caused these issues but next time,given the choice of restaurants that we had, we will give this place a miss, shame because the food is nice.

Good food service and atmosphere

Normally, I enjoy the experience of eating at Nando’s because their service is very good and prompt when getting a table as well as ordering food. But I noticed that my food was served to me very quickly. Although I enjoyed my meal and the food was delicious. But unfortunately, it left me feeling very nauseous with stomach aches afterwards and it felt like I had food poisoning. Thankfully, I’ve managed to recover from it the following day and had a lucky escape from not having food poisoning in the first place. However, I don’t want to run the risk of eating at any Nando’s just in case it does affect me like this again. I give this place 2 stars, only because the food was delicious at the time and the service was prompt otherwise.

Food was tasty but despite notice on table stating mind the step i still nearly fell when i got up. Staff indifferent to my near mis hap....

Very helpful staff suffering like everyone else with working with Covid just takes that sparkle out of eating out.

This was our first visit to any Nando's and were guided through the ordering process by friends who we were dining with. They had sold out of wings so we had thighs which were cooked well. The peri-peri chips we okay and the rainbow slaw good. The service was fine. Would I dine here again, probably not.

Amazing food and service every time

Good customer service helpful staff and good food

Amazing food! Great service! Nandos always delivers the best quality. I I will definitely be returning. Everyone is so friendly.

Poor service funny smell in restaurant from toilets

Quick service and good food on a busy day