My Karak Chai in Newcastle upon Tyne

We always love the food at My karak chai. The prathas are so delicious, crispy and fresh. I would definitely recommend desi breakfast, halwa puri, keema pratha, Nutella pratha and chicken tikka pratha. The service is amazing. We were served by Riya, she was humble and helpful.

Very tasty food. Love there pink tea.

I am a frequent customer and am addicted to - Halwa puri; taste of chana is unique and is addictive; richness of desi ghee in halwa is like cherry on top. However, I would request to increase portion size; provide 3 puris instead of 2 in one meal and increase price if needed as puris finish while chana and halwa still left 10/10 Shami burger is so fresh and full of taste 10/10 I am trying Nihari today will feedback after having it. Service is great; Ria is very cooperative and deals nicely.

Nice place for a chai lover. Love from the visitors from The Netherlands

Really bad. Everybody was on fone. I went inside. The girl on till was sitting and were on fone. She didn’t even noticed that someone came. I called her 3 times and she didn’t even bothered. Really disappointed.

Everytime i come here m so disapointed because of their ignorant behaviour.Everytime i ask for a well done egg they always gave raw eggs.Even they dont apologise their behaviour is very bad.

Thanks for fresh and amazing breakfast. Parantha nd saag with pickle . They have best masala tea. Staff is very nice.

I'm the Imam of Bilal masjid Newcastle and a regular here for the karak chai as it is the best. The manager is always awesome top guy always makes me feel welcome. Today I met Siya who recommended Dream Cake and wow the best I've had and trust me I've been around. Keep this going!!

They have very nice breakfast and freshly made bread Staff is friendly and fast service. No complaints ❤️

Good food, much variety, good atmosphere for all.

Good for break fast with a good price❤️ A sweet halal restaurant for chapati, karak, hams and eggs ❤️❤️ delicious and the price is good

Regular here as they do the best chai in Newcastle. Tonight tried the mango tiramisu and wow just wow. Great recommendation by the lovely Siya and as always service with a smile from Sid. Will definitely be having that again 😋

Really bad experience ordered the beef steak, which was really disappointing, they showing one thing on the menu picture and it's completely different the worst steak like thats not even a steak it was a little pieces of beef which look like shredded beef, pasta was average, waste of money and waste of time, cha cha chai or chai wale better option

Lovely place great vibe, we travel here regularly from Sunderland for the Karak Chai & desserts. Milk Cakes are lovely and especially the sprinkle cake with custard fab. Staff are great especially Mosa, Sid & Hishaam.

I tried Aloo paratha , Karak chai and samosa chat . Aloo paratha was good overall . Chai and samosa chat was average. But overall it is good place to have Indian food. Service was really good. Staff was friendly.

As always the food and service was top notch. Riya was amazing ans deserves recognition. Will be returning soon.

Riya, what’s that magic pink potion you’ve conjured? Ah, Pink Tea! What’s your secret ingredient? Some almonds and pistachios? Is that normal? Who knows, but it works! Sweet, aromatic, and creamy, with just a hint of cardamom—each sip feels like a cozy hug! Riya, the ultimate host, serving up karak chai that’s perfect for catching up with friends or plotting world domination. Just don’t be surprised if you start speaking in fancy accents after your third cup!

They have authentic Pakistani food and I love it . Staff is cooperative and friendly. No compalints ....Highly recommend to visit this place..

They have amzing food and customer service by the staff on till .the girl is very friendly..I tried Karachi biryani day before yesterday and it was mind blowing. Thanks ...

Excellent food and custoner service loved everything freshly cooked amazing taste

I highly recommend this restaurant, the food was amazing and the service was fantastic. Special thanks to riya still have love between Indian nd pakistan💙

I had an absolutely terrible experience at this restaurant. The front staff was incredibly rude and had the worst attitude I've ever encountered. No manners, no respect, just pure arrogance. Kindly train them first a then let them serve. The time was yesterday that is September 16 at around 7 pm in the evening. The only saving grace was the old man working there, who provided the best service by far. He was kind, respectful, and actually seemed to care about the customers, unlike the rest of the staff. It's a shame that someone so genuine is stuck working with such an unprofessional, rude team. Definitely not coming back.

The best staff and food is so good i order nuget meal and was so delicios .I love this place

Best chai in Newcastle. Happy staff and I ordered coffee and it was amazing 😍

Wonderful ambience and super friendly staff,

They have amazing food and good service the staff is very friendly. Nyc ambiance. I ordered loaded fries 🍟and that was amazing.

The taste was up to the mark. No problems at all . Friendly staff .

Very good service friendly staff

Like the food specially Saag And service was excellent nachos fries with cheese and halwa was also good, people was very nice and friendly the front on till staff was very nice I asked her make me lacha paratha she did so nice .

Service is always 10/10 came today and a new lady was working this morning had attitude and a face on when I mentioned I had ordered a 2nd saag and then made a face with her bsck turned. There was 2 saags both should have came together instead of have attitude when they miss out on bringing somthing out and also needs to learn how to speak to customers in a proper manner Normally the gentleman that works he packs up the food for u the lady made us pack it up ourselves and talked to us in a different manner to the table of Urdu speaking men and so much attitude when giving us stuff and not giving the correct cutlery am I meant to pack up the saag by scooping it with my hands 🤦🏽‍♀️ usually never have an issue but it is unacceptable I understand it’s early but treating customers differently is rude and ill mannered

First time dined in Karak Chai Newcastle. Friendly and quick service, lovely food and tea especially the Kashmiri Pink Chai.

Last night, I have ordered chapatis and received uncooked, images attached, and the service of this restaurant is very poor, they take very long time around 40 minutes for an order.

the tikka fries are banging. the biriani is abit too spicy for me as it has some seasoning spices left in which should probably be removed before serving as its quite powerful on the pallet. staff and service is supreme. prices are spot on. very clean and welcoming. great place, will be trying more of their menu

If you are craving authentic Pakistani food, you cannot go wrong with My Karak Chai! Desserts and tea are just cherry on top! Highly recommended!

My Karak Chai’s menu has a large selection to choose from and the items are reasonably priced. I love their parathas - simple yet delicious. One of my fav spots for a quick lunch. & received top notch customer service from the guy who served us, got our food really quick after mentioning we were in a rush.

Peaceful and best hangout spot✨

Aloo paratha was beautiful.The pickle had a very hard piece on the bottom like a bone.Wasnt sure what it was.Other spicy dip was superb.Riya was a lovely pleasant girl

Really good service I really enjoyed my tea

Amazing chai... Took my father there and we had saag paratha and it was divine. It's our go to desi breakfast place! ❤️

Great service from Riya and parantas where nice fresh and crispy would recommend the apna breakfast and desi chai even the churros was nice and fresh and well presented

Great quick service and tasty food.

Food is delicious. Always served warm and in a timely manner. Customer service is superb!

Amazing .. tea is the best and service is quick and good

The food is great. Service is very good and the staff are friendly and polite.

Customer service was great, polite and helpful when it came to ordering. Food was great and on time

If could give zero I would have did that. The customer service was very poor and staff was very rude. Especially the guy behind till.

Edited to add: can confirm experience below was a one off. Been numerous times since and Karak Chai is still amazing!! Delicious food and great service 👌👌 Don't understand what happened to this place! We love going to Karak Chai as a treat and food/service has always been nice. We went yesterday and was really really disappointed with our experience. Our food took ages to come to the table (that could be forgiven if the food was of good quality) but we had half cooked,oily puris😩 Even the channa masala didn't taste as good as usual, the recipe seems to have changed. Don't know if this was a one off as we saw new staff in the kitchen or if this is the new normal for this cafe. Hoping the owner sees this and takes the necessary steps to take this cafe back to its former glory days!🙏

Best place for kashmiri tea/ pink tea.

I visited for a brunch with my family.... The food was delicious, well presented and nicely spiced. The shop is beautifully decorated and staff was polite. Definitely I'll visit again 👍🏻

If you can’t make it right don’t make it for god sake,ordered flooda and received a full cup of brown thin one foot Long vermicellis in kewra water flavoured milk,worst falooda I’ve ever had! it originally comes with white thick and short vermicellis with ice cream and basil seeds

It’s more than often now the service is so slow because they don’t have enough staff

Yesterday i order a kadahi chicken and it was yummy and their tea is also very nice! Must visit place

Today I visited karai chai and I ordered samosa chaat. That was very amazing 👏 and they have best pink tea in newcastle 😍. The services was excellent 👌 👏

Would have given a zero rating but sadly that wasn't an option. This rating is solely based on the customer interaction and the way our order was treated. We ordered some food and chai. The food was alright but they served us some other tea and even overcharged for the same, didn't even offer us a receipt! When we went to enquire the same they gaslit us into believing that's what we ordered. Since we wanted chai we ordered it again and mentioned that it needed to be without sugar (one of us was diabetic) but they added sugar to it and when we confronted them again the person at the reception made faces and said that she would place a third order for us and would charge us again. After already paying twice for the same item we were not in the mood nor in a budget to pay for the same item again just for the person to get it right the third time around. Also, by then we had completely lost faith in their ability to take proper orders. We understand how demanding a job at a cafe could be but this is not the way to treat a customer specially when we were being nothing but polite! Also, the chai was not good. There was no flavor and way too much sugar for even the non-diabetics to ingest. I am a chai lover and would go to great heights just to be able to have a warm cup of nice chai and had high expectations from this place but sadly I'm not returning there again. Thankfully after I left that place, just a few minutes of walk down the street led me to Chaiwala where they served exactly what I was looking for with minimal instructions and no hassle.

amazing place for food and everything is delicious and they have best chai in Newcastle.🇬🇧I recommend everyone to come here and enjoy the delicious 😋 food ..

Food and drink is alright. The service is a bit slow even on quiet nights. Not sure why. Recently we ordered tea and donuts. Donut take longer, we know that. Tea served within minutes, donuts come quite a while afterwards when you've forgotten about them whilst chatting with your company.

Some items are fine to be eaten but with my honest review as i ordered Falooda was really worse as it was totally raw noodle in it which was really unable to be eaten. And even after complaining for it, they didn't do anything and we waited for 20 mins as if they would come back with some sorry or replacement but they didn't do anything. As we called the assistant, she and the owner responded like Falooda is meant to be like this. The atmosphere was too warm inside to bear. I wouldn't recommend anybody going to such shop which doesn’t respect the customers.

honestly you might find better customer service at a police station than here

Purchase nihari with extra 2 nan nihari taste very bad and nan is not fresh

Really nice, small and a clean place for some really good desi breakfast, chai and other stuff. Highly recommends

Got a takeaway for biryani paid £8.99 and was put in a plastic small container with one piece of chicken. They’ve stopped giving the boxes and massively reduced portion size does not reflect the price at all !

Decent place to have quick bites and a karak chai. The staff is very friendly. The seating is very comfortable. The food served is delicious. I had tried the Nalli Nihari and samosa.

Been here a couple times top food brilliant service highly recommend

My Karak Chai Newcastle, Westgate road is definitely a hidden gem. It has to be my favourite place to eat out now. The food is beautiful, I have been a good few times and tried different items from the menu and have been so pleasantly surprised by how lovely and flavourful all of the food has been. The staff are very friendly and the karak coffee is also absolutely beautiful. If you’re looking for somewhere to eat in Newcastle, don’t hesitate to try this place. 10 out of 10. 😍

Doughnuts looked nice and were enjoyed by the kids.

I love the gulab jaamun cheesecake- taking 5 slices today. Addictive 🤤🤤

Awesome food. Clean tables. Best service.

The service was 0/10. Staff shouting at each other. Serving staff was so disrespectful which is effecting her service. Really really bad experience.

Thank you so much for making it special, really appreciated.

Really enjoyed the food here today very clean brilliant service the tea was some I’ve never tasted before was amazing can’t wait to go again

I'd be more than happy to write a great review for your karak chai restaurant in Newcastle. Your restaurant is a hidden gem in the heart of Newcastle, offering the most delicious and authentic karak chai I've ever tasted. The warm and inviting atmosphere creates the perfect setting to enjoy a cup of your flavorful chai. The friendly staff especially (Naveen) and exceptional service make every visit a memorable experience. I highly recommend everyone in Newcastle to visit your incredible karak chai restaurant. Keep up the fantastic work! 🍵✨

great food lots of choices service is great managers is very friendly and professional

My experience there was absolutely amazing. The cozy atmosphere, friendly staff especially Naveen, and delicious food made it a memorable visit. The Karak chai was rich and flavorful, and the snacks were simply mouthwatering. I highly recommend trying their signature dishes. It's definitely a must-visit spot in Newcastle upon Tyne! 🌟🍽️

Disgraceful customer service. Absolutely appalling. We asked to them to unassign the delivery driver ( Tahir khatir ) from Uber eats she stated that the driver was 4 minutes away we said hes not he’s been in the same place for 20 mins so if they could unassign him on the tablet she stated hes just walked through the door we then asked if the food was cold and how long it’s been waiting for as we don’t want cold food she then terminated the line we tried to call back. She stayed silent cut off and engaged the line so we couldn’t call back through. The food came is was freezing. We recorded the whole conversation thankfully.

If I could give 0 stars I would. Poor customer service from these guys. If you order food through Uber eats you probably won’t ever see your food. By the time you get your food it will be freezing. Order from somewhere else honestly they don’t deserve any business. Most tapped place I have ever come across. The lady at reception is a lost soul someone needs to help her and educate her on how to communicate with customers.

Visited Newcastle for the first time and tried my Karak Chaii. Firstly the manager was very welcoming and spent time to explain the different items on the menue as I requested. He ensured I am happy with my order and was very courteous. The food was immaculate and more than what I expected! The decor looks amazing, very aesthetic and modern. Overall 10/10 will be visiting again.

This is the second time I have ordered the Halwa puri, and the chana masala was watery and tasteless both times. It's not worth the price.

Great choice of street food and amazing dishes. Flavoursome food and fab service. Great place to try on the west road.

Excellent food and and great service

I recently had the pleasure of visiting my karak chai in Newcastle, and I must say, it was a delightful experience from start to finish. Aside from the scrumptious food,the top-notch service provided by Kal, I can't wait to return for another delightful meal. Highly recommended!

I rang the restaurant asked about my Order it was 20mins late & on top of that it was cold not a acceptable no apology from the restaurant he said take it up with just eat & was rude so I put the phone down. I am a regular customer I don’t expect to be great like this 😡

Amazing food and service. Very tasty, good quality food for incredibly reasonable prices. Will be back!

Favourite family desi breakfast spot. Love the halwa puri chanay, unda pronta masala beans and the karak chai is the BEST in Newcastle! Highly recommend to those looking for an authentic, quality Punjabi food experience. Owner was very friendly, approachable and welcoming too.

My favouriteeee karak chaiiii place :)

food used to be good but now they are compromised the quality, biryani wasn't fresh, kebab meet wasn't nice, poor quality of food make this business less busy

School cake so good, chocolate cake so good, milk cake so good, sticky toffee cake so good.

Good food and nice chai available. Could expect more for the price as the dishes did not taste 100% authentic. Overall nice place for chai and snacks. We had Bombay sandwich, aloo parantha and paneer side.

I had one britani from there the taste was good but it was overpriced compared to the quantity i got

It's ok but I think it's kinda pricy I do like that type of food a think the food is nice

Today the date 30th August we visit here and order Halwa puri and Paratha saag it was amazing really i love it same to same indian taste and the main thing is staff and services are very appreciable. Thankyou by ❤️

Absolutely delicious! The flavors of their desi dishes are spot on." Highly recommended

Absolutely love this place here almost daily for the Karak Chai which is totally amazing. Tonight I tried some of the food very reasonably priced and very very tasty. Lovely staff.

Absolutely fantastic food, great quality, great prices, amazing staff, overall 10 star service! Chai tea is to die for 😍😍 highly recommend!

Best sprinkle cake with custard & chocolate cake with Karak Chai 😋

The best dal The best omelette wrap I had in a long time Karak chai very good I will be back Update: I came back more than ones, and they gave free karak chai with the dal 👍👍

Great authentic Pakistani breakfast 👌

Absolutely lovely desi food with super awesome ambiance and service

Unfortunately, a large group of us attended today. They struggled getting the food out, and then we ended up with a uncooked raw burger. They kindly refund us for that burger, but it really shouldn't have happened. The cook needs some training in food safety. Unacceptable.

Great food and good staff important feedback- +put a green V on the veggie menu options +loo must be accessible for customers

Karak Chai & Milk Cakes are the best 😋😋