Muffin Break in Gateshead

While my daughter shopped I popped in here for an oat milk latte and was served by a woman who to be honest looked like she didn’t want to be there. I paid for my drink and waited patiently, the lady who was making the drink said it was ready. I politely asked if it was the oat milk latte and the woman who had taken my order barked at me that’s not what you ordered. I explained I ordered an oat latte and she snapped at me, that’s not what you asked for with a very stern look. I explained I don’t drink milk and I wouldn’t have asked for anything other than what I ordered. The lady then demanded another 60p from me which I proceeded to pay. I could see the woman who was making the drink was rather embarrassed and said it was ok to me. I won’t be returning here to be spoken too like that and she needs to learn some manner and put a smile on her face. Extremely disappointed .

Extremely over priced for what they serve. Paid £5.60 for 2 bottles of pop. The numerous glasses we were given were all dirty and had dust in the bottom of them. When getting served the members of staff ignored me as their customer and stood talking between themselves. Had to wait for members of staff to finish talking and ask them to clear a table for us even though it was basically empty. Every table had dirty dishes and unwanted food on them.

My hubby and I recently popped into Muffin break for our caffeine fix whilst on an errand at the metro centre. We shared a blueberry muffin. I had an caramel frappe and hubby had an americano. Very lovely.

Just a quick stop for coffee and snack, couldn’t fault it. Staff were friendly despite a busy morning. Tables did need clearing, but we may of just arrived after a busy spell. Muffins were lovely and fresh.

We ordered the chicken, chorizo and mozzarella panini, which looked lovely on the sign at the entrance. When we got these we discovered 1 single chunk of chorizo in each of our paninis. Certainly looked nothing like it did on the advertisement. I pointed this out and was told it must have just been the mix but didn't receive any apology. Fresh paninis were made for us and brought across to the table but the previous paninis were never taken away. Instead the member of staff positioned the new paninis on the edge of the table, around the previous ones despite there being no space. I had to take our previous plates and dump them on another table myself just so we had space to eat. Finally tucking into the paninis and these were very bland due to the lack of chorizo yet again. Only positive was that the smoothies were nice at least but overall found Muffin break to be expensive. Won't be returning.

I absolutely love this place the staff are very friendly and extremely accommodating, the manager Sarah goes above and beyond to make your visit enjoyable , well done to an excellent team during difficult times .

Perfect pitstop in the midst of shopping. Nice variety of muffins (sweet and savoury!) nice variety of beverages and decent service.

We love this muffin break- the food and drinks are always spot on, and the staff are really friendly and helpful. The only downside is that the front of the cafe is open so whatever annoying noisy shows they have on outside you have to listen to them, we avoid going if the metrognomes are around

It seems that people with wheat intolerance are suffering when they visit Muffin Break, since the products they supply are Very limited and also very poor product selection. Since they are constantly increasing the price of their products, also the size of the muffins have decreased big style.When there is an advent lets say Valentine’s Day, muffin break bring out a range of ordinary muffin for the event but us coeliacs out there do not get the benefits of muffin breaks special muffins, i have tried without any success to get Muffin Break head office to reply to my enquiries, but seems my email address must be getting blocked or listed as spam, so not much of a customer care program.The gluten free range itself has not been developed and from one of the very few replies i got back ‘Muffin Break’ are not developing the range, so we are now stuck with over priced slightly larger than a cup cake size muffin.So i guess there will be those who say different, but seems this year the price of gluten free muffin has raised twice and now just priced under muffin breaks specialsSo will Muffin Break, do anything or not, that is the question a lot of wheat intolerant people would like to know.

Lovely coffee, muffins and cakes. Very helpful staff. Middle of metro centre so easy to find. Worth getting loyalty card.

Due to a Hospital Appointment & spending to long on the business we were doing at the Metro Centre we did have not have much time so decided to have a quick sandwich. Being near the Muffin Break we decided to dive in there. I had a Tuna & Mayo Sandwich my Wife a Chicken Mex Wrap. Sandwich had plenty of filling but tasted as though it had been better the week before. The whole Sandwich had a sort of sour taste so not wanting to take the chance with being a warm day & Tuna it ended up binned. My Wife said the Wraps were very dry so only ended up her eating the filling. Tea was watery & I am sure the last time that I was as weak as the tea was they were saying prayers around the bed. For the price that we paid for a load of rubbish I will mark the Muffin Break well off my list & spend a few more minutes finding something more suitable.Would I go back : A big definately NO.Would I recommend it: probably to someone I did not get on with.

Had visited numerous times, especially within the last month or so and I am always happy with the service received. I'm currently heavily pregnant and the other person in the party is disabled, and the staff were super helpful in helping us get to a table and bringing over our order. No other coffee shop I've been to has offered this. The cakes are always amazing and would happily order them all each time I go in.

I don’t know why we haven’t left a review previously because we ALWAYS grab a bite to eat here. The food is really delicious from toasties wraps and the hot chocolate is (according to my partner - the best hot chocolate ever).Today we shared a ‘Duffin’ OMG Fabulous - it croissant filled with salted caramel - ooooh lovely!!! We even bought some to go!!! Love you little Muffin Break - oh and you can get a loyalty card and a refillable Keep cup and it’s won’t break the bank and the staff are lovely!!!!

Lovely coffee and a tasty cheese scone....friendly staff who always are happy to accommodate the customer.

We popped in for a takeaway coffee when we were shopping pretty decent they have a nic selection of cakes and muffins aswell. Nice little place to go to take a break

Stopped here while shopping at the Metrocentre.Used to come here previously but haven’t been since diagnosed with Coeliac I ordered a strawberry and chocolate chip gluten free muffin and it was so tasty. They do 2 types of sweet muffins and 1 type of savoury muffin every day.Staff were helpful and friendly and by using my Muffin break card which I’ve had for ages but not used for a long time I got muffin free because it was my birthday Will definitely visit again

This a a perfect place for a welcome break while shopping. They have at least two lots of Gluten-free cakes and Savories. The staff are very welcoming and friendly and they serve a lovely cup of tea. Even when they are very busy they are always pleasant and helpfull. If its just a cuppa and a break I want I wont go anywhere else I can highly recomend it.

Good news... the Metro Centre is open till 10pm for Xmas shopping. Bad news... Muffin Break isn't. We arrived at Muffin Break at 8.55pm to be told they were closing at 9pm. A really rude and ignorant staff member sullenly said they were closing - no smile, no apology, no manners. Very disappointed as we usually enjoy coffee here... we left and went to a coffee shop where they actually want customers... we'll use that one instead in future.

Everyone we go to the metro centre we always go to the muffin break, muffins are always amazing, coffees are ace. Staff friendly.

Staff here are very friendly. The location is opposite Primark and stays busy. Lots of cakes to eat and smoothies too. The children’s train parks outside though which is noisy.

Me and a friend went here to grab something to drink while doing our birthday shopping. I got the raspberry white chocolate frappe. It was actually nice, I did enjoy my drink :)

While on a shopping trip to the Metro Centre, we took a coffee break for coffee and muffins. The staff were very pleasant and helpful and the coffee and muffins were delicious.

I love the gluten free muffins in Muffin Break, they usually have 2 sweet kinds and 1 savoury kind. I recently had coconut and pineapple which was delicious. The coffee is very good and the staff are noticeably always friendly.

Visit this little cafe often as there is always a friendly welcome and th coffee is excellent, I plump fir the muffins but there are lots more things to purchase. Food is always fresh

Come here regularly with my mum when we visit the Metro centre, we both love the coffee and cakes served here and the staff are always brilliant and friendly. We would personally recommend this coffee shop.

Visited numerous times now, more recently the weekend gone with family.

Had a latte which was luke warm at best and strangely very strong and a slice of carrot cake that was so dry and tasteless, hubby had a cappuccino which he said was ok but he'd had better and a cake which was advertised as a mars bar slice which on closer inspection was a ricecrispie slice with barely a sliver of mars bar on the top, cost £10.80 so I was robbed with sub standard rubbish!!! Won't be returning

Stopped off for a pit stop after walking around the metrocentre, (I was with toddler whilst son and partnet were in the cinema) nice welcome from the staff ordered a latte and a muffin, was told they would bring over, found a table sat down within minutes order arrived(very pleased) was sorting out daughter so didn't pay much attention as to where I had sat....was absolutely filthy both under the table and on rubbish scattered everywhere under the table, then went to give daughter her snack and noticed food ground into the table! Was put off with eating the muffin the 'latte was very strong too so didn't drink much, very disappointed lots of staff (or so it seemed) place could have been a lot cleaner.

Called in today with family,food and drink ok.not many seats and a couple of tables not cleared fast.reasonably priced,staff fine.

En el camino de vuelta al coche nos llama en un par de trozos de bizcocho. Compré un trozo de terciopelo rojo y una porción de tarta de barro a un costo de £6. Tengo que decir que este es el pastel más repugnantes que he tenido. ¿Por qué mantienen un pastel en un gabinete de refrigerados? ? ? ? Ambas eran pesadas, insípida, aburrida y para ser sincero asco. Un par de bocados más tarde y que podíamos comer no más y se lo llevó a casa para poner en la mesa de aves. Esta mañana aún, así que no puedo siquiera tentar a los pájaros a comer! ! ! No nos volveremos atrás.

In the centre there is a massive choice of coffee stops. Unfortunately this is one of the poorer ones. Service is extremely slow and table clearing and cleaning is almost non existent. One to avoid.

El personal es encantador. Decoración agradable. Muy limpio. Craqueo café y tarta. No hay mucho más que decir realmente, pero una perfecta herradura parada mientras compras con la esposa, ja ja ja.

Bien la respuesta es sí! Mi pareja y yo pedimos un chocolate caliente y un panecillo a cada uno. Él hizo para el Jaffington y yo fuimos para el mezclado berry. Nos dieron ellos climatizada que resultó ser un poco de un error como su inmediato nos aparte. Mi magdalena veía genial, hasta que me corten. Había dos pequeñas piezas de fruta por dentro y la magdalena probado de la harina cruda. Estaba parada! El sabor, pero tenía algunas Jaffington era sin duda nada especial.

Were halfway through a mornings shopping at the metrocentre and were in need of a drink. I regularly use the muffin break at the Washington galleries and so I knew this would be good. I was not disappointed. We had two teas ,a toastie and a bacon roll all at a very reasonable price. The service was excellent and the staff were very friendly and helpful. They were even giving tasters of the muffins available to buy and eat.

Absolutely love the coffee, muffins and sandwiches. Loyalty card is a great idea and love the decor. Wish it had a toilet as the Durham arnison centre has one

This little cafe is fine, if not a little pricey. Staff seem nice enough and drinks and food is nice

Stopped off for a quick snack during a shopping trip. Staff were very friendly but the service was a little confusing as there was a different member of staff for each section which left us standing waiting while staff were standing idle.Sandwiches were brought to the table, yes the bread was toasted but the filling wasnt even warm as my cheese had not melted.Wasn't worth the money.

Every time we go to the Metro Centre this is the first place we head for. We have our coffee fix before we do our shopping. Staff are always friendly and coffee is always lovely and so is the food .

Been to the Middlesbrough branch several times now. Love the paninis and smoothies. Location is handy for the shops but as it's in the middle of the mall you can feel a bit on show.

Lovely staff, brilliant coffee, really nice food that felt homemade (not the 'packet' "homemade" you'll get elsewhere in the metrocentre.I spilt 1/2 an inch out the top of my coffee and staff insisted I had another one for free. Really brilliant staff. I don't know why anyone would go anywhere else in metrocentre for coffee/cake now.

Excellent range of cakes and coffees. Great atmosphere and service. We will be returning next time we come to stay in Newcastle.

Nice place for a coffee while shopping. Nice and cosy and not crammed to the brim. Love popping in here while shopping! Worth a visit everyone

The Metrocentre has no shortage of places to stop for coffee but the Muffin Break chain do pride themselves on offering good coffee made by proper baristas and this branch is no exception. The food isn't cheap but the muffins are good quality, and large, and can easily be shared. Muffin Break is very popular with our children because it offers babycinos (or whatever they're calling them now) which are basically steamed milk with chocolate sprinkled on top and marshmallows (the exact design can vary from shop to shop). These are usually cheap and keep the children occupied while Mum gets to sip her flat white and tries to keep a decent-size portion of the muffin for herself.

Service good and staff friendly. Coffee was ok. Ham and egg pie ok but pastry not great. My tuna wrap was disappointingly very soggy - didn't seem fresh. Overall very average.

I frequently visit the Muffin Break and have yet to be disappointed. Warm and friendly service with a good selection of tasty snacks and of course excellent coffee. The incentive scheme is excellent with a free coffee for the regulars.

Superb coffee and a great choice of cakes and sandwiches. The service is a little slow but the wait is worthwhile. A good, reliable stop.

Went with my parents staff were very helpful and the choice was great would highly recommend this place to anybody it's reasonable priced and very clean

This is a lovely muffin shop especially for gluten free customers we always call in when visiting the metrocentre for a lovely fresh muffin and coffee. The staff are lovely I would definitely recommend a visit

Decided to visit Muffin Break Metrocentre after a long day Christmas shopping. Didn't looked busy at all. Went for the carrot cake and coffee cake. The first was alright, icing ok, the second was dry and falling apart. Cutlery looked couple of decades old. Payment by card is followed by a fee, lucky I had cash.

Visited Muffin Break with daughter whilst shopping at the Metro Centre. Placed order for 2 Brie and Cranberry Paninis ,coffee and tea. The assistant gave us our drinks and said she would bring the paninis over when they were ready. When they arrived we were given turkey and stuffing not brie. When I returned mine to the counter I was told they had no brie. Surely we should have been told this when placing order. By the time I returned to table with a replacement of a scone my daughter had almost finished her meal and my tea was cold. Not the best experience but perhaps this was a one off.

This is part of a chain but when entering you do feel as if it has a local coffee shop feel. The cake looked lovely, I had fudge brownie which was very nice. Decent value and overall a nice place to sit and relax.

This is a great coffee stop when fed up with shopping. Sit and relax with a first class cup of coffee and a cake. Chill out and watch the world go by - great coffee, excellent service. An ideal stop.

Visited whilst doing some early christmas shopping with my wheelchair bound sister and a friend. We were in need of sustenance but not a full meal and this place fitted the bill to a T. There was a good range of toasted sandwiches, baguettes and panninis as well as sandwiches. The service was good. The staff very friendly and helpful and the food was hot. The prices were reasonable for the metrocentre. Will use this again.

Doing some pre holiday shopping we needed a drink and snack. Using the Muffin Break at Washington regularly we were pleased to see this one. We were not disappointed. The toated baguettes and paninis were excellent. The service was good. The staff were friendly and helful and the prices were reasonable. Plus they also offer their loyalty card with one free drink for every six purchesed.

Me and my partner stopped here for coffee after a hard morning shopping. We both had a latte and chocolate mud cake and it was top class. They sell savoury as well as sweet and a range of coffee. The staff are lovely and service was quick. It's a popular place but there's always a seat. I would highly recommend this coffee shop

Ordered a spinach pie, carrot cake and coffee. The pie was so creamy but the cake a bit sweet. I would try another cake next time