M&S Kitchen Cafe Bath in Bath and North East Somerset

ridiculous long wait.... told to sit down and they will bring everything over....40 minutes later our Toasties arrived but NO TEAS... told we had to que again tables not cleared often enough .... countless tables FULL of used Crockery.... took one member of staff a good 80 minutes just to get topside of it Come on Marks you are better than this

Arrived at 4 o’clock. Cafe only half full but majority of empty tables needed clearing. Stacked previous customer’s empty plates and cups onto another table to make space for ,shelf to sit down. Plenty of staff at the counter area milling around and even when a member of staff delivered a cooked item to a customer’s table, they walked straight back to the counter empty handed rather than clearing a couple of tables on the way. Just not a pleasant experience surrounded by dirty crockery and food scraps. Disappointed - would not visit again.

Lovely coffee nice and hot cup of tea was a bit weak but drinkable. Service was good. Iced bun was lovely . Nothing more to say really

Very disappointing overall. Food was poor quality and poor size. I had the chicken burger which was tiny, and a portion of chips that were dry, undercooked and not seasoned at all. I also found a short black hair in my food, so very much not impressed! The only thing nice about the dish was the slaw.

Went here for afternoon tea order placed half an hour passed no sign of it. We complained twice only to be met with itson it's way. It was busy but not xcessively so. It was difficult to gain someones attention but a lovely chap called Niko did his best and eventually brought the items and provided a free coffee as I had consumed it during the delay. It appears our order was forgotten about for some reason When it arrived the afternoon was very tasty ti be fair. If we weren't in a hurry we would have requested a refund

Absolutely awful experience for someone who has allergies. Second time I’ve visited this cafe and both occasions have not sold the vegan option. Asked a staff member to check if they had definitely served me oat milk and wanted me to get up and check at the till despite feeding my baby. Ignored me and walked off. Dirty tables and dirty high chairs and just generally an awful experience. I won’t be returning and please don’t risk going if you have allergies.

Outstanding coffee, the staff were so friendly! I demolished the food like a beast as you can see in the photo. I took my girlfriend on a date here, she proposed to me later that night - thank you M&S! (This place is not suitable for people without legs as there are a number of flights of stairs one must climb to reach the cafe.)

Rude staff apart from the one who greeted us, slow barista, Partially filled cups and bland coffee. Lots of cafes that are nicer/friendlier and more professional with better coffee:

One of the staff failed to understand what we asked for, and then blamed us on her mistake. When we pointed this out she was rude, pulled a face and said 'whatever'. Don't go here.

Excellent selection of Food and Drinks, tables follow the windows with a view, friendly staff, a reliable place to rest and get some sustenance.

Worst breakfast we've ever had! Scrambled egg was like rubber,everything was cold. We gave it 2 because the coffee was lovely and so were the staff.

The closure of the cafe which used to be on the ground floor has meant that the hard working staff in the cafe on the second floor struggle to cope with the demand, leading to the poor reviews now non trip adviser. On my visit yesterday, I had to clear a table of used plates, cups etc myself to find a seat. My main concern, however, was the temperature of the vegetable soup. It was scalding hot, as my now blistered lips testify. I had to quite a lot of cold water into it before I could consume it. This rendered it pretty tasteless Surely there must be a maximum temperature that soup should be heated to in cafes/restaurants.

Busy and noisy, but good choice of simple lunch dishes. Food was good, but quite a long wait at the tools due to hot drinks orders backing up.

Very busy at time of visit, long queue. The gentleman on the till was clearly following the company directive to promote the one bean coffee but his patter and "jokes" became wearing - especially when you were seated near that end of the café ie, "The one bean coffee doesn't mean it's made from just the one bean!" and "each sale helps to support the poor farmers". Who needs to be told that? You just want a good cup of coffee at a good price not a guilt trip. He was engaging with the customers a little too much whilst his colleague was quietly polite and serving the customers with greater efficiancy. Nice selection of food and excellent quality. In general staff were calmly industrious, friendly and polite. I just think the gentleman serving on the till was more of a hinderance to the flow of business and might be better placed elsewhere

Busy place. Nice coffee - very reasonable prices. Lots of food options. Seating slightly to close for my liking.

Loads of staff nobody new what they were doing, queues were ridicule, if the cannot get this right. Then God help them

my friend and i were in Bath for the day, we settled on M&S for lunch because we thought it would be good value and a good standard. We were very disappointed, we decided to have the all day breakfast, with poached eggs, there were only scrambled eggs on offer, which were overcooked, the bacon, sausage and mushrooms were almost cold, and very,very dry, i think the food had definitely been hanging around a long time, also we were given brown bread toast, which was okay, but would have been nice to have been given the choice of white bread . I would definitely not go back to M&S again for a meal and would not recommend it to anyone

Friendly and clean surrounding. Great value for money and tasty toasted tea cakes. This is also a handy location for the centre of the city.

My husband & I had a rare shopping trip to Bath, we go perhaps 1-2 times a year, we didn't have a huge amount of time to stop for lunch & we were passing M&S so I suggested we go in... BIG MISTAKESlow to order, one person on the till, having to take orders & also remove bottle tops, was getting irritated at this point, ordered two jacket potatoes with chilli & two bottles of diet coke, we not just use cans? Anyway, paid around £15 she gave me the number '13' for my food order & I instantly had a bad feeling! It would be just my luck if it was bad...Went to get cutlery, at least 50% of the cutlery is dirty, why is it not checked before putting out?! Just unacceptable Mark & Spencer's! So our jackets came out, both of the potatoes were hard & cold, I could have cried, I couldn't find a member of staff except for the girl on the till to complain & she was busy with a huge queue so I gave up, the chilli was nice though but there is no way I would ever eat here again, such an awful low standard. It wasn't even that busy, there just didn't seem to be any staff!

Visitamos el sábado por la tarde temprano y no estaba demasiado ocupado, aunque el proceso de cola fue lento. El café capuchino no tenía sabor, casi no había café pero los sándwiches estaban bien.Lo que estropea a este café es la cantidad de mesas sin despejar, nos sentamos en el extremo opuesto (ya que los cafés de M&S son grandes) y hubo al menos cinco mesas sin liquidar. Había tres personas "limpiando" y apilando las bandejas para el lavado. Estaban muy ocupados charlando entre ellos, como un club social los sábados por la tarde, pero no se estaban aclarando.M&S su joven personal de los sábados necesita más supervisión y más capacitación; estuvimos en el café más de media hora y estas mesas permanecieron sin aclararse en ese momento, muy pobres.

Somewhere to go as we waited for guests to arrive in the City by train. Warm welcoming down to earth and a waiter who was genuinely high on life, enjoying his job and spreading good cheer- which was lovely to see

We are regular customers. Staff generally very helpful and friendly. Quality/consistency of drinks, especially cappuccinos can vary from very good to awful, depending upon who makes them.

Llamado aquí para una bebida y un poco para comer. Aunque no estaba particularmente ocupado, tuvimos que hacer cola durante un tiempo excesivamente largo en el mostrador de autoservicio. Todos a mi alrededor se quejaban el uno al otro por el tiempo de espera. Si hubiera recogido algo caliente, habría estado muy frío cuando llegué al mostrador; de hecho, había un gent gentil delante de mí y él pidió una pizza para que se calentara y para el momento en que él haya tomado sus bebidas y haya pagado. ¡Ya estaba sobre la mesa y poniéndose frío! .

I had a soup from here... Didn't take off much and wasn't dirt cheap for something so poor in quality! I haven't ventured to try anything else in the menu

Visité este café con la confianza de que podríamos conseguir un sándwich vegetariano. Después de todo su Food Hall tiene muchas opciones. Fue muy difícil encontrar algo que fuera adecuado. Como habíamos acordado encontrarnos con mi hermano allí, no pudimos irnos. Así que nos conformamos con el único artículo adecuado. Esta fue una combinación bastante extraña de huevo y tomate.

Visita con mi esposa e para el almuerzo, mesas muy decepcionantes llenas, de vajilla sucia, tuvimos que mover vajilla sucia a otras mesas. El personal parecía indiferente, por qué estaba sucediendo, no había una dirección y una falta de presencia gerencial.

Poco impresionado con el servicio debido a la gestión. No hay desayuno todo el día disponible los domingos por la mañana a las 11. 00 debido a una aparente falta de existencias, ¡aunque hay una sala de comida en la planta baja! Tuve que recibir un reembolso después de que lo había ordenado, ya que la chica de la caja no estaba al tanto de esto. Fuimos uno de los primeros clientes en el café. El tiempo de espera para las bebidas fue lento debido a que no había suficiente personal trabajando. No nos impresionó que las mesas no estuvieran limpias (cubiertas de migas), no eran los primeros clientes aceptables del día.

Well used but that is its downfall, does not seem able to cope with the customers. Food and drinks were OK but have had better in M&S;> Parking in Bath is terrible.

Visitamos el café en mi descanso para comer un sándwich de pan tostado, para que tardaron 20 minutos en calentar el sandwich. Después de hablar con el personal disponible detrás del mostrador era al final trajo, pero ninguna explicación o disculpa por la demora. Después de pagar 17 libras por dos sandwiches, dos paquete de patatas fritas y dos bebidas creo que es inaceptable. Yo no vamos a volver sha, tomaré mi negocio a algunos de los locales, lugares más baratos más amable en el baño.

Lots of people behind the counter but only one barista serving. Long queue and slow service. Coffee OK but nothing to rave about.

Tuve un batido, pepino, aguacate y lima, que no era bueno, estaba hecho de todos los ingredientes congelados. No había tortas o cualquier apto para veganos, más decepcionante.

We visited this restaurant for breakfast daily when staying in Bath. It was much cheaper than the hotel breakfasts and the quality and portion sizes were also brilliant. They manage to serve a pretty decent latte too, well worth a look.

I am a big fan of M&S; food and the cafe doesn't disappoint! The service seems to always be efficient and the coffee looks great, with gorgeous latte art.

Nos encantó su chaqueta de patatas al horno con una ensalada pequeña, su sopa de tomate con 2 rollos, sus postres y su café!

Acabamos probado aquí, ya que nos encanta su aguacate en tostadas y son publicidad nuevos agradable batidos sonar. A pesar de ser abierto por una hora que no aguacate en desayuno tostadas y que no tenían ninguna batidos, olvídate de los nuevos. Hemos ido a...

If you belong to the M&S Premium Club you receive a voucher for a special afternoon tea for you and a partner on your birthday.What a disappointment this was in Bath today. M&S are clearly downgrading.The tier used to have sandwiches, scones and mini pastries.Today the only sandwiches on offer were BLT. No lovely mixed sandwiches with salmon and egg mayo. Who wants to eat BLT at afternoon tea?. The fruit scones (no plain scones available) were very dry.I think we will give this a miss next year.

Good choice of items. Large range of drinks. Reasonable price range. Staff friendly and the seating area was clean.

We were looking for something quick to eat and a lady on the street directed us here. We choose some sandwiches from the display and bought our drinks and sandwiches for a quick bite before touring The Roman Baths.

Service was mediocre. Tables not cleaned after crockery was removed. I used the paper serviette as a cover. Customer on the next table had the same problem. Crumbs on the floor also and no knives, all in the dishwasher! My Husband's order of a toasted sandwich arrived after the member of staff walked it around the tables passing us on the way only to come back to us. It's the cleanliness that is disappointing for M&S but then it's down to the Management to sort it out.

The M&S Cafe has nice decor and a delicious array of drinks and cakes - all also available in the Food Hall. But at mid-morning on a busy Saturday there were only 2 staff behind the counter - one taking orders and one making coffees. For a company like M&S which is trying to compete with other high street coffee providers, I find it extraordinary that they can't get the basic principles of speedy service right. And it ruins what ought to be a good centre of town coffee experience.

Went to lunch there with my daughter whilst on a day out shopping, the food was lovely but a bit worrying that all the cutlery was grubby and the glasses so cloudy you couldn't tell if they were worn out or still dirty, had to clean the cutlery before using and ask for a clean glass, the baby changing room absolutely stank of dirty nappies as soon as you opened the bin, actually made me feel sick.

Went in for lunch and had handcrafted chicken, leek & wholegrain mustard pie with mash. It was absolutely lovely, piping hot & full of flavour. If I lived in Bath I would use this as my regular lunchtime treat, unfortunately I was just visiting for a few days. Staff were friendly and always kept busy. Well done M&S.

As usual in an M&S cafe there is always a long queue waiting to be served, However, like everyone else, I'm prepared to wait as the food is always good. The sandwich, shortbread biscuits and pot of tea was as expected, but I had to clear the debris - laden table, which also needed wiping over, before I could even put my tray down. The tables were so closely packed together that there was no room for placing shopping bags, and at this time of year, shoppers who drop in for a "coffee break" inevitably carry lots of bags. Not a relaxing atmosphere with staff who were obviously stressed. What a shame, M&S.

Not quick, not a good idea to pop in anywhere near lunch time. It's so very busy. Sadly I was given a glass with lipstick residue, I popped back and asked for another one, not my lucky day, oops next one had it too.

We had a selection of teas and coffees all well presented in a well run environment.Good choice of cakes and snacks. Lunch choice was good and all dishes looked nice and not expensive.Would definitely recommend this M&S cafe and visit again when in Bath.

M&S cafes are very much of a muchness. This one is no better or worse than all the others we have been to. Same old rather worn out selection, nothing inspiring here about the food or service.

In a nice central location to both the attractions and the shopping this is exactly as it says. Selection of M&S food available in the cafe area with outside seating in good weather. The only downside is the seating and tables which are fairly close together causing a few access problems.

Very busy at lunch time. We enjoyed the food. We ordered soup and a meat pie. Reasonable prices. The seating was very crowded and dishes were left on tables for too long. People came in, looked, and then left due to lack of clean tables. Way too crowed for strollers.

went for coffee and cake. All the free tables were dirty and some laden with crockery etc.Asked to have our table wiped and told they were short staffed. Hardly my problem. The toilet was filthy and stank. Almost empty soap dispenser. Just hope the staff have separate toilets and washing facilities.What has happened to my favourite store?

The food was awesome. Very tasty and good prices. Lovely tea and friendly staff. Tables were over loaded with empty, dirty dishes but I guess they get busy. The toilets let it down for me. After using them I felt sick. They need to clean them more regularly

Stopped for a drink with my daughter, 7 tables were 'free' but every one had dirty plates, dishes etc and needed clearing and wiping. My daughter eventually managed to get the attention of a young man working there, he reluctantly cleared the table and wiped it but totally ignored all the others. Witnessed a man come in, sit at a dirty table, take a drink from a WHSmiths bag and his paper and sit there drinking his own drink and reading his paper. We were there just under 30 minutes and witnessed people enter and leave because during that time 3 of the original dirty tables were still left in the same state. Disgusted with M&S.

Love the coffees and carrot cake....pretty much love everything Marks and Spencer. Some people might turn their noses up but the quality for price is unbeatable.

There is nice food here and at good prices. However, as its on the main thorough fare of shops it's always incredibly busy at lunchtime and can be noisy.

Yet again what should be a great experience is ruined by poor service. This time we were served a coffee so weak it looked like water with a slight stain ! It was replaced without quibble but why was it served in the first place?! Shame but it appears they never learn....

Lets face it, you know what you are getting when you go to M&S, good quality food, what surprised me was the total lack of service, appalling in fact, more staff than customers and orders were still too much to handle. What a shame

We stopped at M&S kitchen for a snack. We had their soup of the day and it was well cooked and presented for a inexpensive eatery.The bread rolls were also of a high standard

went for a lunchtine meal, long wait in line food nothing special, would not visit again, much nicer cafes nearby

Long wait in queue to be served,all food appeared to be out of a packet/box,which I suppose is normal,as,they would sell it in their shops.Fish was small,oven baked and dry! Chips a bit better.Not for me,i will find somewhere else for a lunchtime snack when shopping in Bath in the future.

It reminded me of a workmanship cafe,tables set in rows and little room to walk to reach a seat. Food could be better,the other cafe on the 2nd floor is much better

Called in this marks and Spencers cafe whilst visiting Bath and shopping in their store. Worst marks cafe we have ever been in! Dirty uncleared tables - staff wandering aimlessly appearing 'not to notice'. Staff wandering around with plates of hot food for ages - by the time it got to the right table it would have been cold. Service at till can only be described as abysmal - slow uninterested staff. All in all not a very pleasant experience - definitely one to avoid - especially as Bath is full of other food outlets and cafes.

The worst organised cafes in the world. M and S seem to specialise un beung as slow and disorganised as possible. To that extent they succeed but boy is it a poor customer experience.Only go if you have lots and lots of tine to spare.....

having giant buggy and fractious baby we staggered in to this cafe for a light lunch. service pretty hopeless, two many staff and much chaos. my cheese toasted sandwich felt and tasted as if it had been steamed. I like my toast crisp, this sadly was not to be. soup warmish, coffee likewise. not a pleasant visit , will not be gracing them with our presence again.

I popped in at lunchtime for a wick bite whilst out shopping. Very disappointing. It was peak time, I guess, but despite plenty of staff on, service was slow, tables were uncleared and not wiped down, and there was debris and rubbish on the floor. It was noisy and not a pleasant place to be. It was not the standard you'd expect from M&S. I won't be popping in again in a hurry, I'm sad to say.

You can't beat coming here for coffee, a snack plus they do a great afternoon tea. Always pop in hear as service is really good too. And of course you can go shopping as is a good store.

I have eaten here three times now, coffee, quiche/salad, afternoon tea for two.All staff most helpful, polote and knowledgable.Food and drink of a high standard and afternoon tea good value for money, tasty sandwiches, fresh scones and tartlets, are well worth a treat when shopping in M and S.Well done to the staff at this flagship Cheshire Oaks store..I will return.

Having a M & S account I discovered a few weeks ago, entltled me to a free cream tea for two at the M & S Kitchen. On Monday I took my husband along fully expecting this to be a pleasant experienced. At the time we visited there was only a smattering of people at the tables and one person being served at the counter. We looked for an empty table, most of which needed a wipe down. Eventually we settled and I approached the counter with my voucher only to be waved at and asked to wait a minute while the guy about to serve me went out the back for some reason. He returned and didn't even allow me to explain - he obviously recognised the voucher I was holding and that was enough. He motioned me to a section where pre-packed sandwiches were in a cooler and requested I choose one pack. When I queried this saying I thought it covered two people he then said only one pack of sandwiches was allowed and indicated a display which apparently set out what was allowed. I was then literally rushed through with him talking so quickly I couldn't understand most of what he said. I chose scones which he loaded onto a small plate together with the cream and jam. Returning to the counter he placed it on the tray I had and motioned towards baskets with cake and various other snacks saying I could choose one. For two people? By then his brusque attitude made me realise he just wanted rid of me. There were by then only two people in the queue behind me. The café was not busy. He got another colleage, a girl, to organise the tea and disappeared. The pots and cups were dumped in front of me with cups and saucers and she left. I had to leave the teapots and come back for them. No tea plates were offered or indicated, my husband had to go up for those. What I felt was a total disinterest from a young group of people there who were obviously students. The great irony was that moments before I had been served on the first floor by a really lovely woman who was both polite and friendly. Had this been my café, this lot would have been kicked out. The tables while were there, remained unwiped and used crockery still sat around on vacated tables - a total shambles! Sorry I may shop in M & S in the future but I certainly won't be using the Kitchen Café. These were a lot of bored students just there for the pin money!

been here several times on a sundayif you arrive before the shop opens at 10.30 you can go in through a side entrance so you have first choice of seatsvery light and airy on the 1st floor with different styles of seating to choose fromservice is good early on but after about 11 you can be waiting at the tills as they still dont seems to have got a swift speedy service sorted yet even though there are 4 tillsthe bacon and egg or smoked salmon and egg bloomers are goodpity they have to wheel the kitchen waste through the restaurant

The new arrangement is awful, a utter disappointment in all honesty. However, the customer service I received counteracted this. I was served by a girl behind the counter, (Lianne) who was a delight and made my experience worth coming in for. She was especially friendly and have the best customer service I've had in a long time. If only marks and Spencer's cafe itself was as good as it's staff I would have been able to give this a higher rating. Food over priced and mediocre, plain options available but great coffee.

I reviewed this Café last year and gave it 5 stars, but I am struggling this time to even give it 1 star.As previous reviewers have put the change has killed this place.When we visit Bath, we liked to arrive early on a sunday, sit down and be waited on, reading a paper and having a lovely cooked breakfast.Well that's all gone, you now queue up and lucky for us what used to be a very busy café was now dead with a couple of people in, but if it was busy the queue would be miles long waiting for the coffee,s.Gone are the breakfasts and pancakes my wife used to have , all you can have now is toasted teacakes or an egg, bacon and tomato on A slice of bread.The floor and tables were filthy considering it was just open and no one in, so they obviously hadn't cleaned up the night before.Sorry M & S but no wonder your takings are down, we wont be back.

Closed down for a couple of weeks and transformed into the most characterless Cafe in Bath within a brushstroke. Previously, there was always a sense of occasion eating here and, although not a full on restaurant, it was pleasant enough to drop in to for a relaxed breakfast or light lunch and to be waited on by very personable staff with a slightly trendy air about the place. Waitress / waiter service, papers to read whilst waiting for more than acceptable food and a good place to meet up with friends.Drop in now and join the queue, select from the cellophane prepacked sandwiches etc, wait ages for the coffee to be made, find a seat in the now characterless badly arranged cafe ( strangely, achieved by retaining the old furniture which previously had a bit of a 'Habitat' feel), eat the boring 'off the shelf' food and get out quickly. Others have commented on the 'new look' and the fact that the top floor cafe, previously the poor relation, is in fact a better place to eat albeit serving the same food. Thankfully M&S Cribbs Causeway still retains their 'Deli' Cafe, but for how long I ask ?Give us our M&S Kitchen back PLEASE !!!!!

We, as a family, dropped into the M&S Café in Bath earlier this week, as we have done several times before. What a change - for the worse. With kids and for a light lunch it has been perfect in the past. Waiter service, warm welcome, good menu, bowls of veg with the kid's obligatory pizza and even a flower on the table. All in all good value, warm and friendly. However, this time it has been changed to self-service. The food is essentially what ever is on the sandwich aisle and heated up for the customer. The pizza was just a (bland) pizza. Soup was OK and my ham and cheese toastie was horrendously overpriced and plain.The staff, although courteous, were clearly missing the interaction with customers. The customers clearly miss the interaction too as the place was only half-full at 1pm. That should have been our warning I guess.

M&S should do this so much better - or leave it to those who can. Food mediocre, tables left uncleared and dirty, not enough staff. Café upstairs much better and not trying to pretend to by anything other than the M&S café we all know and love.

I visited the here for a second time during the recent bath half marathon in which my son was competing and I must say it was brilliant. The restaurant was packed but the staff done their utmost to keep all diners happy and satisfied the food and drink was brilliant and surprisingly good value for M&S. One thing I would suggest is having only one door into the restaurant as two doors make it very confusing for customers.

This cafe is ok for a quick stop for a coffee however avoid eating here. The food is over priced, badly presented, service is poor, always have to wait to be seated for at least 5+minutes, at least 4 bad experiences here, won't be giving it another chance with so many great independent cafes in Bath.

I reviewed this cafe nearly a year ago (March 2013) and following an E Mail to M&S complaining about the arctic conditions in the restaurant our subsequent visits were mostly in a comfortable and warm setting.Today though it seemed it was back to the old ways. Staff needing to work in fleeces, air conditioning units blasting down freezing cold air on a coldish day and customers all around sitting in outdoor quilted coats and woolly hats.A search for a 'warm' spot at first seemed to be successful but within minutes proved not to be. Zones under air conditioning outlets were free of people who retreated to corners to seek comfort. One customer seemingly changing tables three times trying to find the perfect seating position.In summary, the food is OK here and the ambiance quite pleasant but surely diners should be able to remove outer clothing and feel comfortably warm when eating, or would that reduce the frequency of customer turnaround ! I would have loved to write a positive review but diners should just not have to tolerate such conditions.

It is very convenient, situated on the ground floor of the store. The food is fresh and well presented, but I feel the place lacks a bit of atmosphere. There are other places I prefer when seeking refreshment in bath.

Second time of visiting but only just found them listed.The good points ,Our son and I had the full English breakfast, served before 12 noon, Mandy had the breakfast pancakes, all were delicious , freshly made and worth waiting for.With 2 pots of tea, one fresh orange juice, one latte and one black coffee, I don't think £28 was bad at all.With lots of friendly staff, who are all nice and its easy to attract one of their attentions if you need anything.Not so good points, we were told on sitting down that the cooked breakfast would be around 20 mins, turned out 30 mins from ordering.At least we were told, had to wait ages last time too, always have plenty of serving staff but they either don't have enough cooks or its only a small kitchen.Please also be aware this place is always freezing cold, you end up sitting and eating with your coats on and your feet never warm up.

We have dined here twice now and on both occasions it was very disappointing. A sign at the entrance asks you to wait to be seated. Visibilty in the restaurant is good but we waited for ages to be seated, even though there were a lot of staff around who weren't all busy.When we were eventually shown to a table it was dirty. We waited for ages but no one came over with a menu or to wipe the table. Other people were shown to tables near us while we were waiting and were served before us.I had to go up and ask for menus and for the table to be wiped.we waited a long time for our food. When it was brought over to us our food was put in front of us but we were not given any cutlery, and our drinks never arrived.I went up to get some cutlery and asked a waitress if we could have our drinks. She was rude and surly, and I was given a dirty used glass to go with my bottle of coca cola. I politely asked for a clean one and I was met with the same surly attitude again. It is a great shame about the disorganised, slapdash and poor service because the food it very good, when it eventually arrives.We won't be going here again.

Omdat in ons het hotel het ontbijt erg duur was, zijn we hier op een zaterdagmorgen neergestreken. De bediening was erg vriendelijk, erg snel en erg netjes. De temperatuur is niet hoog, jas aanhouden! De Full English Breakfast en de Pancakes waren érg smakelijk. Koffie prima. Een goed begin van de dag.

I popped in what I thought was the M&S cafe and got a lot more than I was originally after. I was just after a light snack but i was recommended to get a dine out deal which was £11 where I had glass of wine a main and desert which was all lovely. Food was quick and the staff all really friendly was a very nice environment will have to visit M&S bath more often!

Thought we would give m&s a go, were seated quickly, but had to call over staff, after waiting a good ten minutes to ask to order(even though staff did not seem flat out). Once ordered food and drink came quickly and was of good quality, only a couple toilets, but clean.

Myself and my 3 friends visited Bath for a the weekend. We took a visit to the busy "M&S Kitchen" for a light snack but we then got the "dine out" offer pointed out to us which was hard to resist. A main, desert and a small glass of wine for £10. Tasty food, great value and friendly staff. Wish they had one in our local M&S!

Food was ok but a bit overpriced for the small portions. Staff were friendly and helpful, although it took a long time to be able to pay. Toilet was disgusting though, took my baby in to change his nappy and was frightened to put him on the changing mat, the smell was overwhelming and my trousers got soaked with the water all over the side. Menu was a little limited but we both found something we wanted.

The atmosphere is buzzing staff seem to be very happy in their work and this reflects on customers c

A quick lunch whilst in Bath, we normally have breakfast at M&S. we certainly won't be having lunch or breakfast again. Taking 30 plus minutes to arrive, told just before arrival that there was no side we ordered, the food was extremely poor. Two salads that looked insipid SMS thrown together. Overpriced and more like old style British Rail food. We will be voting with our feet. Recommend others to be wary.

The new M&S flagship store close to Cheshire Oaks Designer Outlet is truly wonderful. It has three eating areas, all of which are first class. The menu consists of an array of food, all of which is also available in the food hall. I frequently lunch there and have never been disappointed. The staff go out of their way to help and the surroundings are very comfortable and attractive... and very fine coffee is served.

Stopped in while in Bath for girls weekend. Very disappointing, needs to stick to being a standard store cafe. Waitress service was very poor and would be more efficient to let customers order at the till. Crockery and tables dirty. Food and drink nothing to write home about. Lots of nicer cafes to choose from.

It was cold in the restaurant & particularly draughty where we were seated by the windows, (we didn't remove our outer clothing & nor did anyone else in the restaurant)! Our order was taken, after 30 minutes still no food! The electronic ordering system had failed. The staff were very apologetic & gave us extra drinks with no charge while we waited again. The food when it eventually arrived was hot & tasty. Despite good food when it arrived it was a relief to get out of there & warm up in the shop! I totally agree with all the comments made by Papabob, as we too had observed all the same factors that influence the heating or lack of it within the restaurant. What a ridiculous situation! Come on M&S do something about it & make it a pleasurable experience for your diners!

We arrived in Bath on 'Mothering Sunday' and thought that a treat might be breakfast at Marks & Spencer's Kitchen Cafe. Upon arrival the waitress, directing us to our table, did apologise if it was slightly chilly in the restaurant.We proceed toward the less populated part of the restaurant and were told that it might be better if we sat elsewhere, which we did. We sat down in the recommended position and commented that it was not in fact just 'chilly' but very cold, even where we were now sitting.Breakfast ordered, we soon realised that this was not the best environment for having a leisurely and enjoyable breakfast . We opted to stay but sat there wearing our outer clothing, gloves and hats, even then we were still very cold ( taking our gloves off to eat). Normally when eating in a restaurant we would expect to be able to remove our outer wear.Looking around the restaurant other diners were similarly clothed. Some entered the restaurant, sat down and then moved to another part of the restaurant in an attempt to find a warmer position. Others looked around wondering why it was so cold.It appeared from looking around the restaurant that :1.The restaurant is open /adjacent to three pairs of doors leading to the street.2. One pair of doors is 'automatic' and the passage of shoppers through these meant that these were continually open.3. Air fans above the external doors didn't appear to be making a difference to the air temperature.4. Apart from no partition / glass division between the restaurant and the doors leading to the street there was no hot air curtain in the gap at the entrance to the restaurant that could have otherwise assisted in preventing cold air entering the restaurant.5. Another pair of doors inside the restaurant( leading to the external dining area when in use) had an air curtain above but this seemed to be blasting cold air into the room rather than hot air.6. The air conditioning unit seemed also to be adding to the supply of cold air.We finished our breakfasts, still dressed in our quilted outdoor coats , scarves and hats and paid our bill. We were asked on payment " was everything OK" ? Our comment was " The food was lovely but the restaurant was so cold it just spoiled everything".To our surprise we were told that this was not an isolated incident and that there are always many complaints about how cold the restaurant is but no one really bothered about it! Wow what an approach to customer service that is ! It appears that even the staff have to come to work wearing thermal underwear indicating that this is a regular occurrence!In summary the food is great but it might be best to eat here during the spring or summer.I would have loved to write a positive review but diners should just not have to tolerate such conditions.