M&S Cafe in Bromley

I always go in M&S café as the coffee is really good and a reasonable price too. I’ve had sandwiches, cake, and hot foods (not all at once!) I like it in here I’ve never had a problem with the staff or the food as others have suggested. It is usually pretty busy but there is never a problem finding a table when I go, but I usually have a late lunch so perhaps it’s busy earlier?

I visited M&S Bromley/Glades cafe for breakfast with my friend: we had 3 kids sitting at the table, two aged 1 and one aged 3. The kids had crisps and when we were leaving there was crumbs on the floor. I apologised to the waiter who came to clean for the mess and she scolded us saying that it is not acceptable and that we should pick up the stuff on the floor ourselves. I have told her to give me the broom and offered to clean up myself but she declined and still mumbling making us feel uncomfortable, unwelcome and mortified. We thought it was a family friendly cafe but certainly won’t go again.

Not pleasant as you walk passed underwear before you enter the cafe. Who decided to walk pass underwear display before going to a restaurant/ cafe is not thinking. Bring back the home section!!

Just average. All ways busy. Tables always need clearing. Food is ok. Prices are not great. We go when there are offers on.

Reasonably priced sandwiches and light bites, but limited seating and when we visited it was full of families with badly behaved kids.

It was my first visit to the Eastbourne M and S cafe and ordered a filter coffee with cream which was excellent and I also ordered a tuna cheesy toastie to be warmed. This took over 20 minutes to arrive and I honestly thought of just walking out. I should have done bcoz when I tasted it, it was warm, tasted rather sickly and horrible and I just had to leave it. I will never go in there again and I could have used the £7 plus for proper food to cook at home. Marks and spencer please look into what’s going on in your cafe - try tasting the food that’s being served to customers.

The hot food is delicious. The restaurant is packed and absolutely boiling hot regardless of the outside temperature. The staff are lovely and friendly but stressed and tripping over each other. Sadly I avoid now as it is just too hot and busy.

I visited the cafe on Thursday and waited in the queue to pay and to order a coffee. The lady serving was incredibly slow, made no eye contact with me and completely ignored me. Her colleague was calling people who were clearly after me to come forward and pay. The cafe was packed with every female pensioner who lives in Bromley! Nowhere to sit unless you had your mate with you to rush in and save a table. Complete waste of time so I walked out.

Had hoped to be able to meet up with a friend for a chat and cup of tea. The only fruit scone on offer was crushed and not worth paying for. The milk curdled in my friends tea. It was very hot, no windows open or air conditioning, the staff couldn’t have made more noise if they tried. I couldn’t wait to get out.

Love coming to M&S cafe, the food is always beautiful. They’re always very helpful when it comes to heating bottles etc for my child. Estelle (I think her name is, blonde haired young girl) always makes my drinks perfectly! Well done to her. Always beautiful presentation & always is polite.

I rarely go here for the very reason I am submitting this review but out of desperation I went on an average busy Saturday afternoon. Lots of staff and a sensible manager but poorly co-ordinated junior staff. I only had a cold drink but still had to wait a long time because they did not have any glasses ( in a cafe!!) It was busy but it was still an average wait of 15 mins to be served which is unacceptable. Tables stacked with an afternoon worth of crocks. To be fair most of the M&S cafes are poorly run and I think it is the layout and the fact that is it ‘chore’ not ‘core’. This cafe is one of the worst.

As a M&S cardholder, we get coffee vouchers, and so use the cafe regularly. Mixed experiences - sometimes very busy and difficult to find a table; rarely very quiet. Food also mixed experiences - scones usually very crumbly; had a poor breakfast roll recently; otherwise we don't have much experience of the food. Birthday voucher OK only, but not bad for 'free'.

...and that is what I got. I ordered the full M&S breakfast with scrambled egg and toast together with a flat white coffee. The portions were great, if anything a little too much scrambled egg.

My partner and I had two coffees - one americano, one cappuccino, both weak, tasteless, horrible. I took back the cappuccino, the second was slightly better, but still not good. The staff seemed overworked and fed up.

Used to be a nice place to eat ,not anymore, rude incompetent staff, and the food and drink a bit hit and miss.Not good when you ask for an extra milk, and you get a disdainful look.Come on now its nearly 2 quid a cup

We went for a snack break whilst shopping on a Saturday afternoon As expected, it was really busy. Teas/coffees/ hot chocolates were nice, but the food was slightly limited in range. We decided therefore to get coffee from this Cafe, but pick up food from the M&S foodhall to eat!

Customers obliged to clear tables themselves by heaping used crockery onto other tables. Plenty of staff wandering around facility delivering food to tables but only one person occasionally clearing an odd table. One elderly gent had the nerve to take full tray to counter where coffee was served and was told he couldn’t leave it there. He had to add it to another already crowded table. After about 30 minutes with about 8 tables crowded with used crockery somebody started to help the single clearer. Someone needs to learn about management. A lot of customers walked in and seeing the state walked out without ordering. This was at the peak lunch period when better organisation is essential. We won’t be going there again.

They have removed pea and mint soup. The others don't compare. Seasonal, they said. Also, you are expected to ask for the gratis biscuit with coffee or you don't get it. This is odd.

Popped in whilst shopping and the restaurant is comfortable and coffee good flavour and nice and hot.

Long queues Tables dirty drinks not made particularly well. All a bit rough Staff need better Barista coffee style training. Not a very relaxing atmosphere. Can never find a seat. Floor dirty with food Not in a rush to go back.

Poor service, messy, unclean tables, member of staff serving me very rude with a bad attitude. Won't be going back.

I went today to this cafe to have lunch with a colleague. we decided what we were having and queued to order. When it was out turn, I ordered a jacket potato, and a not very nice counter staff advised they only had one. I ordered it with Chilli and paid for it. We went to the table to wait for our food - most of the tables had not been cleared, so we couldn't sit at the one we wanted next to the window, as it was full of plates. many tables around were the. After a while, the same person that took my order approached out table to let me know there was not chilli - so I had to choose another filling. I walked to the counter to see the other options, and I decided to go for tuna and mayo. I asked if they had it, and they said yes - so I went back to the table. My friend was already eating, so the third time they approached the table to tell me they didn't have tuna, she was almost done with her lunch. I walked back to the counter and looked at the menu panel, trying to decide what to eat. I decided to have fish and chips - the person I asked for this told me he was not sure if I could order because the price was higher, but they eventually agreed. Some minutes later (when my friend was done with her meal), they brought the fish to my table. I am not sure when was that fish cooked, but I guess 1972. The chips were so chewy and the taste of the fish so rancid (not to mentioned the mushy peas, which tasted of old stale oil), that I simple couldn't finish it. My friend tasted too, and she agreed: 'disgusting'. We decided to leave as I didn't have the energy or the stomach to order something else, but on my way out I mentioned it to one of the counter staff. I asked when the fish was cooked, and he said 'today'. I commented that that couldn't be true, as the fish was everything but fresh, and the reply was: i'll let my manager know. So after ordering 3 times, and leaving the place 3 quarters of an hour with an empty stomach, no one apologised or at least offered a refund for a food that I paid and didn't eat. Never coming back to this place.

Tea was OK. However, very difficult to find a seat. Restaurant was heaving and really noisy. Quite unpleasant.

I have visited the M & S Cafe in Bromley High Street a few times lately and every time the tables were full of dirty crockery and never clean even the ones that are cleared are sticky, the place looks dirty as though the floor hasn’t been washed for weeks, I’m not sure who’s to blame maybe there isn’t enough staff but who ever is in charge needs to get there finger out and do something, for a place to eat it’s disgusting and I certainly expect much more from Marks and Spencer.

I really like this cafe at M&S; store in Epsom and often meet friends for a quick coffee/cake

I ordered the Salmon Nicoise as shown on menu board at £7. What arrived was a Nicoise salad, but quite a small amount. Leaves, green beans, potatoes and a small amount of egg, all ok if there had been a bit more. The Salmon was about one deserts spoon full, as much as I might give to my cat as a treat.

Went to M&S; cafe on recommendation from a work colleague. We work in a coffee shop, with a similar routine to m&s;.

Went with my partially sighted aunt for a sandwich & tea. We eventually found a table, but had to clear the crockery from the previous user - the table hadn't been cleaned obviously - very busy and noisy there, the staff not particularly polite and I find it odd that they sell sandwiches in store for, say, £2.95 and yet because theyve cut it into 4 they decide it worth £4+ - no plates provided, not worth the money I'd say.

Stopped for a light bite mid shopping at the glades. Pleasant staff but wow is it noisy, badly laid out and chaotic. This place could be a gold mine if it was more from the shoppers and general hub bub and noise from the shoppers. Tables need to be cleared faster too.

Have been several times because it was the closest place to eat or because friends insisted.

Arranged to meet family for afternoon tea at M&S; Bromley (had very positive previous experiences in the Croydon branch). We were told that afternoon teas were no longer served there so we chose something else to eat. Food was not as hot as it should have been and had very little flavour. Service was poor both at the till and by the waitress. Whilst eating, we saw other people being served afternoon tea- perhaps the assistant could not be bothered to make one up for us?? Felt like complaining but the lethargic, lack lustre atmosphere did not inspire me to do even that.

Tried to buy two bacon bloomers at 9.30 am only to be told that they had " run out of bacon". I asked to see a manager and when I pointed out that the food section was teeming with bacon and it would be a simple job for me to walk over and bring some he informed me that he was not allowed to use the shop supplies and that if he did he would "lose his job". That`s the way to look after your customers? Give me Greggs any time.

Good for all sorts of stuff food perfumes and etc good for a shop for food furniture and essential as well

We had coffee, carrot cake and chicken sandwich everything was very nice perfect atmosphere will recommend to friends

We visited here for an afternoon tea. The cafe was understaffed and this compromised the service. Sandwiches were lovely and fresh however we had to wait a long time for our food to discover they had run out of strawberry jam for the scones. I would recommend the afternoon tea as it is value for money but it is a shame they did not have more staff.

The cafe had a revamp approx 18 months ago but still a bit cramped considering this branch is quite a large one. The seating has been changed and not great for mums with prams as these are often in the isles.

I didn't enjoy this experience. It was expensive and too busy. Long wait for tills and very noisy. Tables were full of wrappers, plates etc which were not cleared away very quickly. Food prices were not clearly marked and there wasn't really a great selection.

We came here for a refuel after a morning of shopping. Great choice of cakes and toasties. Sandwiches were sparse and I feel it was a shame there wasn't an obvious option of cream tea (scone with pot of tea etc.). It was very busy but the staff were efficient and cleared tables quickly.

Stopped in here for a business breakfast which was good. Staff very friendly obviously know the regulars well but I had a job finding a table that hadn't been cleaned since the last occupants left. Ended up cleaning a table myself. Perhaps a little less time chatting and a bit more time wiping tables? I was there early so am guessing the tables weren't cleaned from the day before - v poor.

We queued for 15 minutes with only one till open, then they opened another till and took the customers from the back of the queue! We were not impressed. All the tables were dirty with uncollected cups and plates etc but plenty of staff just wandering around aimlessly.

Well, it's a supermarket cafe, very clean, very busy, limited selection of very good hot drinks and food, mostly used by people who need a sit down when shopping. A bit crowded, full of babies and children, grandmas, nannies, people recovering from the priced currently charged, tables cleared regularly, very close to toilets, near the home section. Very fast service, they have a food servary seperate, and a sort of tea and coffee and cash till gateway service.

Foods ok but relatively expensive for what you get. Staff are very slow to clear and tidy table so always a problem getting seated as is popular.

Usually just a quick coffee and a sandwich lunch here, but still very good.It is very convenient when shopping there too.

They cafe aren't big but its quite convenient if you're there for quite sometime and needed to chill for a while. I got there quite late but the worker there were lovely. Kudos to the worker!

Had a quick bite to eat here,though half of what was on the menu wasn't available.so bought a drink.the purchased a lovely spicy chicken flat bread with salad and peppers from the shop and had that instead.staff were nice enough.the prices weren't bad but can't comment on the food or portion size as not available

I do pop in here quite a bit with my vouchers.

I went to M&S; caffe with a friend for lunch.

Recently visited at lunchtime for an egg and cress sandwich and cappuccino. Much to my amazement, while eating the second sandwich, I noticed an earwig drop onto the tray!!

This cafe has had a great makeover. The decor is now more modern with new tables more space as well as cosy booths. The serving area is still in the same place but gives a more spacious feel. The menu hasn't changed but nevertheless a good choice of cakes and hot snacks. A change for the better indeed.

Lovely coffees in the cafe normally served with a biscuit. Snacks are good - we had a cheese toasty and it was very nice.

A bit of hit and miss, good if you are in a hurry. There are two cafes now, the downstairs one is brilliant (if you find a place to seat); look out for the stake sandwiches (yum!). The upstairs one feels like it belongs to another era, of solid shoes and suits that would last you for 10 years, a favourite with the blue rinse brigade. Nothing wrong with it per se, the menu is unadventurous and merely adequate.

Long very slow queues. Hot things were cold by the time we got to the table. Had to ask for spoons etc....

I suppose we had certain expectations given that we have eaten at other M&S; cafes when out shopping elsewhere but sadly this time we were let down.

I have come to the cafe with my mum a few times for afternoon tea and for lunch and it was really lovely each time. Very tasty and the tea bags they use taste great so we buy those a lot for us at home! It does get quite busy though and sometimes we have to wait until someone has left to gert a table, but I enjoy the food.

The Bromley M&S; is of average size, but the cafe is not that big. As it is popular it means it is usually crowded and busy, but nonetheless the snacks and drinks are pretty good. It is not worth making a special trip to eat there, but if you are in M&S; visiting their cafe will provide a reasonable snack whilst out shopping.

This is a lovely cafe on top of M&S.; The food is lovely and the tea is very good. It is a favorite with older generations but a great place to have lunch. However, it is too small and busy, it needs to be relocated to a better spot with more room for seating. Sometimes I struggle to get a seat.

Well for a start the coffee was not that hot, the coffee shop on the first floor was not maintained to the standard I would expect. OK it was busy, but clearing tables and generally keeping it clean can not be hard, come on M&S; pull you socks up please.

The problem is that because the food and cakes are so good, this place is always busy. great they do decaf tea and a lovely Victoria sponge. Service with a smile adds to the experience.

usual M&S; fare, good value (slightly cheaper than buying off the shelf), very good hot drinks, nice!

We went here to grab some lunch. Admitedly it was a busy time of year, but the restaurant was manic. To get food cooked was shambolic and took ages. When it arrived it had just been warmed through.

We just wanted a cup of tea and a snack at the end of a day's shopping. The cafe was almost empty but although I was the only one waiting at the cashiers desk, I had to wait while the cashier finished chatting to a colleague. Nearly all the tables were piled high with dirty crockery and the floor was littered with paper napkins and wrappers. The two staff members who had been talking in the corner finally started clearing the debris as we left half an hour later. Not up to the M&S; brand image and not what you'd expect for £9.00 for two cups of tea, a sandwich and a biscuit.