Costa Coffee in Bromley

Does what it says on the coffee cup!

Nice staff, great food and coffee, a lovely atmosphere

This Costa didn't know what a black forrest frappe was, despite it being on their app to order, also still can't do an iced cappuccino, I only went back in there to use vouchers , staff friendly but clueless, please train your staff better,

Thank you to the Friday morning barista team for making my birthday so special. That frappe was amazing.

Better than it was a couple of months ago

Visited Costa in Biggin Hill yesterday aroubd 10am with a friend,we had hot chocolate,tea,a cheese and ham toastie and a pain au raisin.Friendly staff,brought our food and drink to the table which was nice.Overall good experience.

A girl named Tilly was an excellent creamer and had amazing customer service going the extra mile for me !!!!!!!!! Would recommend and will be going back for Tilly

Was an upstanding location was so satisfied with the service from a girl named Tilly. What a lovely individual with brilliant coffee skills. 🫶🏼

Say on the Internet and door 630 but closed at 6

Costa points are a con! Don't even bother with the card!

Service is always excellent, staff are friendly and welcoming. Clean and tidy coffee shop. Food and drinks are a little pricey.

Please take the sweeteners out of your chocolate or offer unsweetened options thank u

My experience is not unusual apparently, according to reviews, First contact with a miserable member of the four staff stood behind the counter, while waiting, no one else in the queue I was told to ' move up' very abruptly, which I did, after being charged 3.50 for a black takeaway coffee, it was just put on the counter and the guy turned away with no acknowledgement of myself and carried on the conversation between themselves, very ignorant staff. Who ever manages this place, needs to take charge, and manage,tables also not cleared, despite being quiet, obviously the conversation was far more important than the customers experience.

Sadly, they had run out of ice so half our party we're unable to get the drinks they wanted on what was a very hot day. The staff were friendly. Everything is s little overpriced.

Good coffee and now good food from M&S, much better food than before!

I come here often to meet family for a coffee and chat and the staff are always friendly welcoming and make a good drink, the blonde lady remembered me from previously and remembered my order what was a really nice feeling.

There was no line and four staff behind the counter. I was waiting for close to 4 minutes and no one even acknowledged me. If there is a problem with equipment or staff training going on it’s perfectly acceptable and polite to acknowledge the customer and explain you’ll be with them when you can. To ignore customers entirely is poor service management and I doubt in line with company values. This isn’t the first time I’ve experienced poor service in this branch.

My wife and I walked the Biggin Hill Circular today starting from Tatsfield. We called into Costa Coffee at the half way point. I was impressed with the friendlyness and efficiency of the staff and the place had a good vibe. Well done.

Had good cappuccino here. Lively atmosphere. Good toilets. Pleasant service by the baristas.

Nothing wrong with the coffee but the wait time even when not particularly busy is so slow you can expect to wait at least 15 mins to place your order. Make sure you've plenty of time.

Had to wait 15 minutes in a queue to get served but there were 4 staff serving?! Coffee was nice when it finally arrived. A number of people left the queue as it took far too long to be served.

Too crowded, overpriced and slow service (& they messed up a simple order for 3 large cappuccinos drink in....by putting the first in a takeaway cup.😡

This costa coffee branch is one of the worst. Worst coffee and stake cakes. Hell to much noisy place.

Cycles from Orpington for day out,the staff was very friendly. It nice & clean,I would visit again.

First and last time of visiting, About 8 members of staff standing around and ignoring me for 5 minutes. Sloppy watery coffee and left half. Will not return and imagine by most of the reviews not there too much longer !!!!!

They could with putting more effort into clearing tables after customers leave. Too often you have to clear your own table

Great staff Friendly and always very helpful 👍

Service was pretty slow, only one person behind the counter on a Saturday. Friendly staff. Relaxed atmosphere.

Welcoming staff. Sunshine sat outside

Staff very polite and friendly.

I believe my barista's name was Kara, she was a hero. Served everyone in the queue so quickly and kept on top of all Covid regs. What a epic, she needs a promotion!

Staff in here were brilliant and lovely, so much so I offered to buy them all a coffee, good thing they said no because I only had a tenner on me. By far the best Costa I have been to

Had a nice festive coffee, but will be adding not shedding a tier tomorrow...

Just had one of the best cappuccinos for many a long day. The barista was pleasantness itself, she made my drink "just so". Many thanks!

Friendly female members of staff a blonde girl and a brown curly haired girl. Good customer service, lovely drinks, much better service than you normally get in biggin Hill costa

Very good, staff friendly and helpful

Went to Costa today, 2nd October, found all doors shut and no ventilation. Windows all wet with condensation . The staff seemed to think it is fine to wear their face mask at half mask. The staff never cared about social distancing and served people who did not wear a face mask whilst waiting to be served. It appears the staff at Biggin Hill need to be further advised, on mandatory requirements regards Covid -19 (Coronavirus); Set down by the government and local authorities, Bromley Council. . . .

Visited today today the gentleman that served was abrupt and unwelcoming. I asked for some sugar which dropped on the floor as he virtually threw them at me! No apology from the man in question. I certainly will not be returning. If you don’t like the public find a new job mate!!!

Lovely friendly staff & quick service

Unfortunately there had been no delivery so no food available.

It was nice to go inside and sit down 😊

Lunch with my 12 week old baby - very accommodating and plenty of room for push chair. Fast service too

Been to one you been to them all

Went into costa on a Friday at 5.45 and wanted a toastie however they said that they couldn’t do the toastie as they have just cleaned the oven and all drinks had to be in take away cups. The thing is they don’t close until 6.30 and they had already packed everything away.

Good place, nice people, wetty's there.

People with disabilities friendly.

Where do they get the staff these days! They start packing up half hour before closing, serve you your coffee and try kicking you outside to drink it because they want to close dead on the minute. My partner and her friend will now be going elsewhere for a coffee.

Costa in Biggin Hill has a homely coffee house ambiance. The food they serve is of a good standard,lovely toasties,and cakes. A bit more expensive than other outlets,but worth it.Friendly courteous staff make you feel welcome and not rushed.Give it a go!

Great coffee and friendly staff

Nice coffee shop, quiet and friendly.

The staff are attentive and the atmosphere is warm and friendly.

Awful service, manager very rude.

Very good service, great place to just pop in for a coffee

The only franchise coffee shop in the area that I am aware of. It's ok. Butvggey have s very small selection to choose from.

Great place to let the atmosphere of WW 2 wash over you. Nostalgic. Informative. Glad I went. Sorry folks but this review was meant for Biggin Hill itself. But the coffee was good anyway. !!!!

Nice ambience. Tea tasted good. Consistently busy.

I was amazed my toddler got a free babycino and I didn't even get anything, thanks guys he said it was 'deeelichous'

Local friendly and you can spend as much time as you like in there

Two staff serving yet we still had to wait 5 mins for our order to be taken. They seemed to be a little confused as to who had ordered what. The outlet was not busy only one person ordering before us. Still a good place to stop for a coffee.

Great food and drink, relaxing atmosphere

Lovely experience great tasting drinks.

Points machine hardly ever working

Best coffee around and the staff are polite. Vanilla latte is the one for me!

Went in saturday only person working was a trainee asked for 2 frappachinos got home and they were weak milk no taste half a cup full total waste of money

Good service. As usual, only one loo.

Best Costa South East staff very friendly

Won't go anywhere else for a Great coffee with so much to choose from and, I always have to have their carrot cake, it is to die for

I visit this Costa regularly. It’s clean, friendly and inviting. I always have a hot chocolate made with coconut milk and I’m never disappointed. The staff are friendly and the manager is polite and is always friendly to his staff and customers!

Always good coffee and great service. Been coming here for a while now and although a high turnaround of staff, all usually very nice. 👍

This Costa store can be a bit hit and miss. The staff seem happy but on occasions there aren't enough of them and there's a queue. Additionally, they often don't have a good food selection as it's not available; especially in the morning. If you like to sit in a cafe that smells damp too this is the place to be.

Costa used to be my go to in Biggin Hill for catch ups with friends. The fact that the staff were lovely and helpful and chatty and friendly was an added bonus. We knew all the staff by name pretty well and as well as knowing your order before you placed it, they were always happy to chat if they had a spare minute. Unfortunately, it seems that the new manager thinks he is above everyone, including his staff. The way he speaks to people is absolutely disgusting, including the way he speaks to customers and regulars. The atmosphere is no longer welcoming but somewhat hostile, he is the root cause of so many good staff seeking employment elsewhere and leaving! He is very young granted, but he needs to be taught how to speak to people with respect, especially his staff. And he needs to get his act together and sort the shop out.. I have never known it to be so understocked! Myself and my friend now refuse to go there due to his behaviour, the state of the disgusting toilets and the fact he doesn’t seem to be interested in training new staff correctly, but more in to berating them in front of customers! Please sort it out costa! This used to be a nice place to visit!

Why is Costa coffee so inconsistent. It varies from visit to visit!!

Tables need to be cleared and cleaned. I was there for 45 minutes using a table that hadn't been wiped and wasn't while I was there. Adjacent tables were likewise left with dirty crockery and not tidied up. Coffee and food was good.

Such nice staff, well done for being always so friendly and welcoming.

Nice and quiet, even though there were customers coming in and out all the time. The staff serving knew the regulars by name, which is nice to see. Obviously people are happy to come back, which is a very good sign. I will be back too 😊

I usually go early in the morning and it's not too busy, quick and friendly service

I’ve been using this branch of Costa for a very long time and thought it was about time I registered a review. The staff here are chatty & friendly, you normally get served very quickly. Staff keep the store clean & tidy, although being a little older than some other local branches, could benefit from a little update. Coffee is as great as ever, so is the occasional morning porridge.

fine but like all coffee shop chain's over priced

Ok but a bit n the slow side quite often

Inefficient slow service. Ran out of cups. Dirty flooded floor.

Good drinks and friendly staff. I visit on a regular basis and always leave with a smile on my face and a coffee in my hand!

Only taking cash today, quick service but I found a lump of undesolved hot chocolate mix at the bottom of my glass. Not to impressive and not up to the usual standard.

Always a great place to stop for a recharge

Nicky was very friendly and polite, nice spacious place

Good coffee, often not crowded.

Need more staff to clear tables .. coffee sometimes very bitter ..

Needs a lot of work to make it competitive. Shabby decor and the seating is crammed in

Costa Coffee, Main Road, Biggin Hill I enjoy the coffee and the pastries. Although busy I can usually get a seat. The staff are nice and service good. Small seating area outside, lovely in the summer.

Only visited once but a nice experience on a Saturday. Friendly staff, quick service, nice seating and good coffee.

Good place to chill. Good coffee and friendly staff

Popped in to grab a hot drink to go. Staff were friendly and I was back out the door in a couple of minutes. Exactly what you need when your in the middle of a busy work day.

Usual good service and coffee, we come a fair way to drink coffee here.

It serves good coffee and sandwiches.

Nice staff usually not to busy

Nice n friendly. I like my mocha mmm not to busy but popular 😊

Good quality and not too crowded.

Great service and friendly staff

Nice atmosphere, can get very busy.

Local, convenient with friendly staff

Good coffee and lively, needs a few more comfortable seats