M&S Cafe in Harrogate

Very RUDE staff. Minimal items! No jam, no iced tea (just couple examples multiple things unavailable) no signage to make you aware. Met with rude attitude staff. Poor customer service.

Had a lovely snack!/lunch. First time. The lady who brought out food apologised for delay though we thought it was fast. She was very friendly and nice. I didn't catch her name, dark hair, but a rly nice girl. Lovely break from shopping.

Fish was didn't taste of fish and my dad said his jacket potato was stone cold I've eaten in a M&S cage and never been served cold or tasteless food

Absolutely amazing, from the food to the service, I had a great experience. Staff were super friendly and accommodating, especially Lucy who efficiently handled my order and was more than happy to chat.

Friday lunch. Very busy but not too long to wait for food. Had the meat and cheese antipasti. Nicely presented. Sadly, let down by the poor cleaning. Tables not cleared or wiped, mess on the floors. If this review was helpful please give it a like below.

Sat down to find my milk jugs chipped and the table sticky and unclean. The lady cleaning the tables was daydreaming and clearing tables at a snails pace. She then proceeded to deliver our food with dirty hands. Not what I would expect from a M&S cafe.

I had a lovely lunch of smoked ham and 3 cheese toastie and a plain Devonshire scone with butter and strawberry jam and to drink I had a bottle of ginger beer and the lady that served me gave me a glass tumbler with ice in it to drink my juice out of,also the lady who gave me my toasted sandwich when ready was really nice as well. It was very quick reliable service I had no time to wait for my order.

What was meant to be a special start to an afternoons shopping outing with my granddaughter on Sat.2nd March in Harrogate was a big disappointment. Our order consisted of tea for one and a soft drink.A luxury egg mayo sandwich,toasted sandwich,one portion of chips and two double chocolate chip buns. My tea pot had a large chip to the top rim and a saucerless cup that didn't look very nice. My luxury egg mayo sandwich was absolutely tasteless and filled with a big wadge of greenery which made eating it quite difficult and messy.The toasted sandwich was ok but the chips were limp and pale with a few dark edges.The choc chip buns were so securely sealed in their pack we struggled to open them.I even tried to cut the packaging open but the knives were too blunt.When I cut the small bun in half it was very hard and dense and I have eaten better from a budget supermarket. To think I paid over£20 for this experience(I wasn't given my receipt)was a little galling and I expected a lot better from Mark's &Spencer. As you can see, a totally awful lunch and I look forward to hearing your comments. Cynthia Hoffman(Mrs)

Very disappointing visit to M&S cafe on Cambridge street today. Waited almost 25 minutes and our food still had not arrived. A member of staff did contact the kitchen and as we were about to approach the desk an apology was given and also a refund. Not something we expect on our frequent visits to the establishment. The refund and apology was appreciated of course lets hope the service is improved before we next visit. Heather Steel