M&S Cafe in Harrogate

Food is mediocre, not allowed to mix regardless of what box your getting, prices don’t match as everything is added separately, service is on fast forward even if nobody is at the queue… absolutely horrible place. Expensive but lace with mediocre food and they’re telling you what you’re not allowed, not what those boxes are. 42.13£ for 3 boxes, disgusting place

Haddock, Chips, mushypeas and gravy. Superb fish and chips, the batter was so light and crispy, not greasy. Highly recommend

Placed 2 orders over a period of 2 days. 1st one requested and paid for cheese on chips with the parmo, no cheese on the chips. Gave them the benefit of the doubt, night 2. ordered 2 large portions of cheesy chips and received plain chips… small portion… didn’t want to call up as other reviews state that they are rude and disrespectful to customers. (I have anxiety) safe to say they just lost a regular which is unfortunate

The most disappointing place I’ve eaten at in a very long time. The subpar food and lack of attention to detail does not meet the premium prices. I ordered a bacon sandwich - it was £8. I hoped that given the price it would be amazing, however it wasn’t. It was literally 2 slices of average supermarket grade bread, with 4 rashers of bacon inside. There was nothing else on the plate, just a basic sandwich all alone on a cold plate. And because the plate was cold, condensation formed between the sandwich and the plate. This made the sandwich soggy on one side. After it was served I had to wait before I could flag down a member of staff to ask for some brown sauce. The sauce I was given was the cheap unbranded type in a small sachet. We’d also ordered 2 bottles of still water. They were £2.50 each for a small bottle. Not 500ml, but smaller. The bottles arrived first and the glasses shortly after. When the glasses arrived they were mismatched and dirty - No ice, no lemon, no straws, no napkins. One of the glasses was soaking wet and also dirty, like it had just been quickly rinsed under a tap and re-issued after the last customer. The chips, what a joke. I can’t remember the price but it was crazy. Literally less than a handful of supermarket oven chips in a cereal bowl. The latte and the cheese toastie was average - No real complaints other than the toastie was not commensurate with the price. Both in terms of quality and portion size. Finally, the soup of the day arrived probably 15 minutes after everything else. It was very watery, flavourless and ridiculously hot. Again way over priced and appeared to resemble something very cheap out of a tin. I know it’s tough at the moment for small businesses, and I was in 2 minds whether or not to write this. However I just wish someone would have told me how bad it was beforehand, because it almost ruined my afternoon. In the interest of fairness, the staff were friendly and accommodating. The atmosphere was pleasant and the place was fairly clean. They also had 2 high chairs which were clean and in good working order. I’m clutching at straws here on their behalf. Just save yourself the disappointment and go elsewhere.

The food is fantastic and the service are always on time