Based on 63 opinions finded in 1 websites
Based on 63 opinions finded in 1 websites
Nº 345 in 469 in The Vale of Glamorgan
Opinions
Food not always hot , not even warm. Was quite disappointed ☹️
Janetta Ivins . 2024-10-18
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Dissapointed in my visit No cutlery No cups Extremely over busy people standing around, Had to change drinks
Michelle “Shelli” Hooper . 2024-10-16
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Not one of my best experiences at this cafe. Short of staff . Tables needed to be cleared. One girl doing orders & making the drinks . She did apologise for wait. Floors needed cleaning ,food left by children not brushed up
Glenys Edwards . 2024-10-14
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Went for coffee with my wife. The coffee was appalling. Very thin, no body no taste. Returned it for another to be made which was just as bad. If you are a coffee lover, then this place should be avoided. Got a full refund. Jeff
Jeff Barley . 2024-09-24
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Just had a drink. Ok place. Quite clean
Joy Fording . 2024-09-23
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Ordered large breakfast but informed no bacon so extra sausages added. Served on cold plate tepid sausages cold poached eggs the size of human eyeball. Cold hash brown come potato mash thing. Large flat mushroom floating in oil. Pipping hot baked beans in dish obviously microwave. One slice of toast from smallest loaf . Mentioned my observation to server clearing table who returned to say she had passed the message on to powers in charge. Problem is person in charge allowed my breakfast out ot the kitchen. As to not having bacon available when the store is full of it makes no sense. Unless cafe is not M&S but a franchise facility. Totally dissatisfied and disappointed as I'm a regular in the food Hall frequently recommend produce yo family and friends
Telford Meek . 2024-09-22
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Simple place, next to the food section, if you go early it's calm and quiet, not too much queuing. Large selection of made cake and coffees.
Antoine Chalons . 2024-08-24
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We have our breakfast here before doing our shopping
Carole Hubbard . 2024-08-09
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Cups are a lot smaller, too small, but at least they can supply a slice of lemon occasionally. Not sure why the have removed all saucers. Choices are limited and almost nothing for celiacs. Often many menu options are not available.
Stephen Vaughan . 2024-08-08
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Always delicious poached eggs on toast & coffee. Tried the afternoon tea that's was delicious too.
Joanna Cottle . 2024-07-22
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M & S food is very good quality but served from the cafe it’s very poor. I had a full breakfast it wasn’t very hot and seemed to have been cooked a couple of hours before being ordered. Please M & S can we have it as it was a couple of years ago
Barry Watkins . 2024-07-11
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Good solid cafe, food is nice, coffee is good, nice menu selection. Plenty of staff to serve and seating. Very busy tho
mike heath . 2024-07-01
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Always great food and great customer service.
Mrl . 2024-06-28
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Very pleasant place. Always excellent standard.
arthur jones . 2024-06-23
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Just had a coffee between clothes shopping and food shopping. Very nice
Jayne Parkinson . 2024-05-22
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Ordered all day breakfast, when it arrived it looked amazing unfortunately when I went to eat it the meal it was cold,I did not have time to wait for a replacement Coffee was very good though
anthony cooke . 2024-05-03
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Good drink and food but very expensive had the same elsewhere cheaper.
paul dalton . 2024-03-13
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Dissappointing cooked breakfast, all items were cold, except sausage, and the bacon is of a poor standard. cold poached eggs are not very appealing Would expect more for £8.95, best to stick to cake in future.
Patrick . 2024-03-06
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Very good quality of food and drinks. However, it's not cheap. I would highly recommend the cream tea.
Keith Pearson . 2024-02-22
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Yet again a very disappointing meal, when will the managers at this store ever learn. It’s about time a number of your senior management team reviewed the cafe, maybe undercover to really appreciate my points. The tables are in drastic need of renovation and glossing, they are always sticky and dirty (I always have my own wipes handy thankfully, but shouldn’t have to clean them myself). The tables and floor are always covered in food and dirt, please look at cleaning more frequently. The breakfast was cold and we ended up getting a refund. The staff on the other hand are lovely and always happy to help, it’s the finer details from above that need to be looked at. More than happy to meet senior teams to discuss my points.
Damien . 2024-01-27
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Nice café, but it can be very busy.
John McMenemy . 2023-10-02
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After shopping just popped in for a coffee. New coffee machines are awful no longer able to provide extra hot drinks to individual requirements.
Fred Fake . 2023-09-05
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It's been a while since M&S got rid of their bar cafe at their store in Culverhouse Cross and that's a shame since the cafe now is a sad offering. It's a nice space, but the menu is uninspiring, and ordering food, equally so. The staff were courteous but their systems were hopeless. The food was something to forget. And like a prior reviewer, they ran out of avocado (uh, there's more in the store, surely)
Simon & Helen Thomas . 2023-08-13
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Very busy today, food is fine but not outstanding and staff friendly. But we've been here half an hour, and no one has done anything about the state of the floors. The photos are just examples, there are bits of food on the floor everywhere.
stub mandrel . 2023-07-22
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I ordered a breakfast and coffee but don't eat carbs I had a plate with two small sausages, two poached eggs and a mushroom. The bacon was smoked which I didn't eat. This cost me nearly 12 pounds. Feel totally ripped off. Also there was only one member of staff taking orders and 7 staff stood around chatting. Very disappointing.
Trish Douglas . 2023-06-27
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Been here a few times never had any problems it is expensive but the food is nice.
Lynne Lewis . 2022-11-05
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They ran out of avocado early lunchtime, so I opted for poached egg on sourdough toast. It came with a pot of baked beans, 2 eggs and a small single piece of bread toasted with no butter. It would have been impossible to balance all the beans and egg on the toast at the best of times, but it came in a bowl! The other food ordered was good and cafe has a reasonable ambience.
Gary Dunsford . 2022-06-08
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Had poached eggs on sourdough toast. The eggs were warm.only and overcooked and the bread rock hard clearly not freshly done or made.,very disappointed indeed
maria vaughan . 2022-03-11
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Great cafe, good food and lots of space
Autumnblueskies . 2021-09-16
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Always great!! The service is second to nun and the toasted teacake is highly recommended!!
Portt AL bot Williams . 2020-11-30
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Well organised and service was quick helpful . Food and drink excellent
Robert Austin . 2020-11-29
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Well organised considering the covid restrictions
Mike Fealey . 2020-11-28
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Firat of all waiting staff today rude and dismissive. Didnt smile once. Than sat down to a cold pot of tea in a over sized coffee cup. Would not recommend the Victoria sponge cake. Considering i toon a middle piece outside dry and inside too moist.. Lady id taken especailly for a afternoon out very disappointed and said she neednt bother returning..
Lesley White . 2019-12-09
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Very expensive and a long wait for food also the tea was cold
MICHAEL LEWIS . 2018-11-07
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Good service. Quite expensive but it is wherever you go these days. Very crowded and a bit cramped at Culverhouse Cross near Cardiff.
Clive Swain . 2018-11-05
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Desperately need to employ more staff, floor and tables were filthy.
Richard Latham . 2018-04-20
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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180 Opinions
Can be nice.. can be disappointing. Have decided to stop eating here because it's too hit and miss. Owner seems to rant in the Google comments that it's all "fresh" and "piping hot", but it seems I'm not the only one. So I guess it won't improve if the owner is so in denial and stubborn about that. Quality also seems to be guaranteed to be poor on a Sunday, when the chips on a few Sundays have seemed like they're either over done, or they're just old ones. Price is expensive despite (again) the owner's protests in the comments. Plenty of chip shops in the area selling bags of chips for much less than the £3.50 mark. Never had a problem with the customer service, although weird to hear the owner in the comments saying how everyone was rude, yet they seem to be the only one coming across as being rude and sarcastic to people. Makes this place even less appealing to hear an owner like that. Doesn't make me want to support their establishment. Edit: It's been a few months and thought I'd come back and comment, since it's a Saturday night and the chips are pants. All over done or old, not sure which. Took another star off. Also, nice of the owner to prove me right about their attitude with their reply below (oh they've deleted it now🤦🏻😂🐔) I wasn't even complaining about the quality of the potato... It's the inconsistency with the standard of preparation that's the problem. Shame they don't just take feedback on board. Guess I will have to 'go somewhere else'. Funny thing is, they think they've won by telling me to go elsewhere. Oh and thanks for letting me know about foodhub, I'll be sure to head over there now and give you 1 star, since you "only take those ones seriously"😘
1717 Opinions
The food was delicious, had a really good time, and we will definitely eat there again. The toilets we're really clean. The service was amazing,the young lady named Kim, was very polite, friendly, did her job very well. I do think that the service from Kim, is a big factor of myself and my family returning to The Cherry Orchard.
69 Opinions
This used to be our go to Chinese... Atleast weekly... for over a year! NEVER EVER AGAIN ordered our usual including a chicken curry. What arrived can only be explained as a broth of curry coloured water, a few mushrooms, few carrots and a cube of chicken. Phoned to say wasn't happy (have never had to complain before) and was told they were happy with what they had sent out. We sent a video of the pot that was sent and even the lady on the phone (Rachael) said "oh christ that's awful" and said she would speak to the manager/chef. She spoke to them and their response was "tough, not sending anymore out and you must have eaten the chicken"!!! Absolutely disgusting customer service, even the lady on the phone was embarrassed at how awful they were, said they have had lots of complaints recently. Only good thing going for them was Rachael who was the poor middleman dealing with this. Never ever thought I'd post this but AVOID LIKE THE PLAGUE!!!! Video posted to FB page of the disgusting slop they sent out.