Based on 139 opinions finded in 1 websites
Based on 139 opinions finded in 1 websites
Nº 343 in 469 in The Vale of Glamorgan
Opinions
As a regular customer, never had a problem, and knew with the young lad, serving, there wouldn't be a problem. Sadly on Friday 29.11.24, was completely different with service. Older lady served. We waited approx 45 min for plain chowmein, salt and pepper chips, and curry. We accept it was busy, and pressure for staff to prep and cook food safely. But to see customers arrive after us paying/placing large orders, after us, and leaving with their food before us, was unfair. The end result at almost 7.50pm we finally got our takeaway, after a woman came in with son, asking for chips, poppadom, curry and saveloy, and served immediately with their food. After they left, we were only ones there. Still waiting. I felt light headed and physically sick, due to being so hungry and thirsty. If lady serving again. I will not be getting a takeaway again from golden star.
Welsh Cauldron . 2024-11-30
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Went in for first time for a takeaway. Service was cold and abrupt. My order was ready in 10 minutes. Only live 10 minute drive away. Got home it was cold. Nothing had warmth at all. The house special rice was wet and stodgy. The house curry was worse I’ve ever had, bland and watery. Meat was awful. I will never eat from there again
Alyson Sharman . 2024-11-22
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Always good service for both the young lad and the young lady that serve, very reasonable price I had large egg rice and hongkong sweet and sour chicken! Was cooked to my liking, ( like always ) Now you can even order your food on their app and it’s ready when u get there !
james PARFITT . 2024-11-18
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Not the best. Only go there if im starving. Food is ok but portions are tiny for the price you pay and they don’t take card in this day and age. Would without a doubt choose the one down the road by fontygary over this anyday.
gethin elsam . 2024-11-12
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horrible experience in this shop
J Y . 2024-09-17
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Authentic takeaway, good selection of foods, prompt service and friendly staff.
The Heirophant . 2024-08-22
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Friendly staff and reasonably quick service, bland and spiceless singapore chow mein, watery sauce and chewy "crispy" beef, excessive amount of onions in both dishes.
Ming D Merciless . 2024-08-07
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Best chips I've ever had and nothing can beat it. Also kind and friendly staff members. great experience
Katie Cutler . 2024-04-13
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Fair food Good price. Not very communicative staff.
Karen Martin . 2024-03-06
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Not a good experience! Undercooked chips and very greasy.
elaine escott . 2023-11-16
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Very poor experience. Very bad tang on chips, sweet and sour overpriced and both gave me a bad belly. Never again. Need to change fat more often and lower their prices. Rip off
Ceri Rowlands . 2023-11-02
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Beautiful food and quick service 👌
Dean Shep . 2023-09-18
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Lovely Chinese, salt and pepper chips was too salty
Dawn Brenson . 2023-08-27
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The most tastless Chinese food I have ever tasted paid 46 pounds for meal for 4 everyone agreed it was tastless gave mine to the dog
Steven Jones . 2023-08-11
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My favourite Chinese food is Hong Kong sweet & sour chicken and egg rice, which I have had quite a few times from Rhoose and always good x Not expensive, and staff alway helpful & polite. Thank you
parfitts carpets & interiors ltd . 2023-05-14
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Could not be bothered to cook 2 fish cakes 15 minutes before closing very lazy
Mark Garrison . 2023-03-03
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Not a great experience - chips were raw, barely cooked & the duck was pure fat.
KELLY QUARINI . 2023-02-18
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First time here. Only hadfish , chips and gravy. All cooked fresh while I waited....in all fairness it was awesome. Will have a Chinese takeaway from there next.
Anthony Griffiths . 2022-11-04
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Great local Chinese takeaway l.
Lance Cooksey . 2022-10-08
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It depends on the day of the week and who serves you with how your food come out it is still good food but the size and service changes per member of staff
Colin Purnell . 2022-09-23
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Awful food was disgusting and staff are rude.
Joanne Farnham . 2022-08-05
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Excellent service and great takeaway. Cash only no card payment service
Nick Worgan . 2022-07-18
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Really nice Chinese food at this takeaway, never had any issues with this place and the chips are always fresh.
Peter Dowling . 2022-06-23
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Small portions salt and chilli chicken meat was tough and special fried rice meat was disguised with bland barbecue sauce overall disappointed wouldn't use again
francis maher . 2022-06-02
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Food is very good and quick service
Denzil Every . 2022-02-27
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Busy !! Generous portions of fish & chips, no wonder the queue went out the door.
Nicholas Reed . 2022-02-23
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Clean ,efficient with plastic guards between you and those serving. Cash only is accepted, no cards. I like the Singapore noodles- spicy
Donna Borja-Edwards . 2022-02-19
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Great chips, and fish is fantastic.
sylvia Peters . 2021-11-09
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Excellent food and great service
lee mckay . 2021-09-29
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Woman was rude and messed up the order
Maazon . 2021-09-12
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Always polite and always good food..would be five stars but special fried rice could be better 😋
Scott Ellis . 2021-09-11
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Ok food can be really good a bit hit and miss
Ben Stradling . 2021-09-10
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Read some of these reviews and I’m scratching my head. I use this place at least once a month. Never had a bad meal. Always freshly cooked, always hot, always get the order right. Always tasty. I would not hesitate to recommend them to anyone.
Graham Loveluck-Edwards . 2021-08-22
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How can you mess up cooking chips??? Seriously like... Soggy, greasy undercooked chips... Over priced food generally and usually not cooked fully even the meats can be hit or miss. I would advise avoiding this place tbh. Its a shame, with its prime location and such, it could be amazing.
G Wills . 2021-07-28
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Decent enough Chinese takeaway. Food and prices are ok.
Jon . 2021-07-11
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I asked for vegetables and chicken with no sauce as on keto...what they prepared for me was really good. The others in our group enjoyed their food too 😋
Louise Kirsch . 2021-06-25
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Nice people who ran the shop. We had great service everything was there that we wanted. The chips could of done with a bit more flavour I guess, I don't know some chips they're like mouth watering and some that are ok. I dont know how they do it but it does make a difference.
Tommy Richardson . 2021-06-17
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It's hit and miss depending on when you order or what you order, it is like any other takeaway in that regard. I like the tray meals personally. Support local and take a chance. Only take cash payment hence the 3 star review as would be easier if able to pay with card. 😊
anna seldon . 2021-06-09
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The chicken balls to die for. Really good food here
Andrew Woodham . 2021-06-05
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Chinese lady serving needs to learn that please and thank you goes a long way, and she should smile now and again !
justin harvey . 2021-05-25
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Good food and not too expensive
John Higgs . 2021-05-15
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Food normally very nice, chips good and Chinese food too. The downfall is the fact during lockdown the system is terrible and I feel very conscious about space, people and coronavirus. No system in place whatsoever. Handling money, food and bags and no changing of gloves/ hand washing etc. Hence why is a 3 star.
Lisa Guy . 2021-01-23
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Great Chinese food and good prices. Very quick service, in and out in only a few minutes. Only take cash and don't deliver but not a big issue, worth the trip.
James Pattison . 2021-01-14
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Amazing and friendly staff food fast serving and keeps hot for longer so gives u time to get home and really enjoy ur meal
Marc Winn . 2019-11-30
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Fantastic fish, cooked to order. Just phone and order and it's ready when you arrive.
Susan Gwilliam . 2019-11-17
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Nice food with decent service, good portions and relevantly cheap
Alexander Webber . 2019-11-05
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Always love getting fish and chips here, I find it easier to pop in than call due to how busy they can get
Callum Walton . 2019-04-24
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Not very good at all!!! Bland and tasteless slop served here daily folks
Damien Darlington . 2019-04-19
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Its ok about a 3.7, chinese is ok. Chicken balls etc good. Also as a chippy its workable and works for either.
Matt Taafe . 2019-03-16
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Lovely fish and chips in addition to full menu of takeaway Chinese food. On street parking. Cash only. Seating for customers waiting.
Mark Haberfield . 2019-03-01
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First time having food here, and literally cannot fault it. Absolutely delicious. Will definitely be returning.
jamie Allen . 2019-02-02
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Not good food at all food poisoning very serious for 3 days
Matthew Johnson . 2019-01-05
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The wait times at this take away are shocking. Half hour wait for chips and curry sauce tonight. The both young women who work there at separate times I’ve been there, are doing their job under a lot of pressure with no help from the other people there. Tonight, she was trying to serve the walk ins as well as trying to give out the telephone ordered food which was sitting waiting to be given out. She also was juggling taking payments for the orders with no help even when she asked the young bloke who was ‘busy’ stirring the chips. While you wait for your food, you also.run the risk of your chosen item being sold to someone else who comes in after you as well as your order being wrong when you get it home. This is not a criticism of the 2 ladies who work there. The chips are average and a little dry and curry sauce is essential to make them palatable. The sausage in batter are cooked sausages covered in batter. The saveloys are ‘warmed up’ in water in the top warmer which is not an effective or safe way to reheat cooked products. Mine was stone cold last week. I appreciate how busy it is but there’s no organisation and don’t be fooled into thinking if you just order a bag of chips and be gone-no, they take your money and sit you down to wait the same time as though you had ordered a full Chinese meal for 4! If they had more food ready to serve such as pies, pasties, sausages etc they could clear the walk ins as everyone understands they have to wait for Chinese food if it hasn’t been ordered prior to collection. And- when it’s busy, help the staff out! Shame Fontygary Chippy isn’t open more often.
Roxy Swales . 2018-12-14
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Plenty of food at a good price, nice & quick service
Elis Reah . 2018-08-18
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A fantastic meal definitely going back again
Chris Partridge . 2018-06-30
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Chips were reheated and not good. Imagine Chinese chips reheated. Curry sauce had a half inch of grease on the top. Savloy was good (hard to mess up a savloy). Overall not good.
K L . 2018-04-07
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Friendly staff .food is always fresh and delicious .love their chicken ball
Lisa Feeney . 2018-01-17
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Good food and all ways hot pleasant staff
Janice Mills . 2017-11-22
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Great chinese food at an affordable price.
Robin Clarke . 2017-11-12
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Nice place to be honest. Friendly staff. Menu hit and miss, but more to do with my taste than quality, top notch
Simply Austin . 2017-11-02
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Very helpful and excellent service and food
Sandra Porter . 2017-09-22
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Great chips, good Chinese, cash only is a bit if a pain though
Will James . 2017-05-31
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Local Chinese takeaway, friendly staff, reasonable price
Kerry Paul . 2017-05-29
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Rubbish chinese, gave me the runs.
Michael Burke . 2017-05-13
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This chip shop has deteriorated and the taste of the chips made me physically sick. It tasted like stale old fat, has done for a few weeks, I will not be buying from there again.
Andy Doran . 2017-05-06
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Our order was mixed-up initially, however the restaurant was very sincere about it and apologised, and gave us some free food as compensation. Tasty food and good service overall.
Haydn Rowlands . 2017-03-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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69 Opinions
This used to be our go to Chinese... Atleast weekly... for over a year! NEVER EVER AGAIN ordered our usual including a chicken curry. What arrived can only be explained as a broth of curry coloured water, a few mushrooms, few carrots and a cube of chicken. Phoned to say wasn't happy (have never had to complain before) and was told they were happy with what they had sent out. We sent a video of the pot that was sent and even the lady on the phone (Rachael) said "oh christ that's awful" and said she would speak to the manager/chef. She spoke to them and their response was "tough, not sending anymore out and you must have eaten the chicken"!!! Absolutely disgusting customer service, even the lady on the phone was embarrassed at how awful they were, said they have had lots of complaints recently. Only good thing going for them was Rachael who was the poor middleman dealing with this. Never ever thought I'd post this but AVOID LIKE THE PLAGUE!!!! Video posted to FB page of the disgusting slop they sent out.
179 Opinions
Can be nice.. can be disappointing. Have decided to stop eating here because it's too hit and miss. Owner seems to rant in the Google comments that it's all "fresh" and "piping hot", but it seems I'm not the only one. So I guess it won't improve if the owner is so in denial and stubborn about that. Quality also seems to be guaranteed to be poor on a Sunday, when the chips on a few Sundays have seemed like they're either over done, or they're just old ones. Price is expensive despite (again) the owner's protests in the comments. Plenty of chip shops in the area selling bags of chips for much less than the £3.50 mark. Never had a problem with the customer service, although weird to hear the owner in the comments saying how everyone was rude, yet they seem to be the only one coming across as being rude and sarcastic to people. Makes this place even less appealing to hear an owner like that. Doesn't make me want to support their establishment. Edit: It's been a few months and thought I'd come back and comment, since it's a Saturday night and the chips are pants. All over done or old, not sure which. Took another star off. Also, nice of the owner to prove me right about their attitude with their reply below (oh they've deleted it now🤦🏻😂🐔) I wasn't even complaining about the quality of the potato... It's the inconsistency with the standard of preparation that's the problem. Shame they don't just take feedback on board. Guess I will have to 'go somewhere else'. Funny thing is, they think they've won by telling me to go elsewhere. Oh and thanks for letting me know about foodhub, I'll be sure to head over there now and give you 1 star, since you "only take those ones seriously"😘