Based on 179 opinions finded in 1 websites
Based on 179 opinions finded in 1 websites
Nº 342 in 469 in The Vale of Glamorgan
Opinions
Can be nice.. can be disappointing. Have decided to stop eating here because it's too hit and miss. Owner seems to rant in the Google comments that it's all "fresh" and "piping hot", but it seems I'm not the only one. So I guess it won't improve if the owner is so in denial and stubborn about that. Quality also seems to be guaranteed to be poor on a Sunday, when the chips on a few Sundays have seemed like they're either over done, or they're just old ones. Price is expensive despite (again) the owner's protests in the comments. Plenty of chip shops in the area selling bags of chips for much less than the £3.50 mark. Never had a problem with the customer service, although weird to hear the owner in the comments saying how everyone was rude, yet they seem to be the only one coming across as being rude and sarcastic to people. Makes this place even less appealing to hear an owner like that. Doesn't make me want to support their establishment. Edit: It's been a few months and thought I'd come back and comment, since it's a Saturday night and the chips are pants. All over done or old, not sure which. Took another star off. Also, nice of the owner to prove me right about their attitude with their reply below (oh they've deleted it now🤦🏻😂🐔) I wasn't even complaining about the quality of the potato... It's the inconsistency with the standard of preparation that's the problem. Shame they don't just take feedback on board. Guess I will have to 'go somewhere else'. Funny thing is, they think they've won by telling me to go elsewhere. Oh and thanks for letting me know about foodhub, I'll be sure to head over there now and give you 1 star, since you "only take those ones seriously"😘
J F . 2024-09-12
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Awful! Gravy was like water, sausage in batter was white, batter soggy and well uncooked. Spent £16 on an order that was not worth a penny. Sent photos and videos of the poor quality of food, the messages have been marked as seen but they haven't even replied or refunded. I have always recommended this place, but it has really gone downhill.
Stephanie James . 2024-08-23
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Used to order here all the time food especially fish was great so was prices. Ordered today 22.7.24 the fish doesn't look like fish, looks more like a fish cake! The large bag of chips was tiny considering they were £3.70. the order was over £30 and barely enough food for 2 people!! Will never order hear again. Paid for large sauce X2 but was given small but still changed for large just to add insult to injury. Never again!!!
Anubxs . 2024-07-22
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I would recommend Fat Boys to anyone also the food is always absolute the staff are always friendly towards their customers and hygiene is always of a high standard
Bernard Challenges . 2024-06-11
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Best food in Barry. I love the food here. They have very good verity. Fast service. Always perfect.
Balraj . 2024-06-01
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Awful, all food thick batter on fish and buttered sausage not recommended
Sisn Davies . 2024-05-10
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Ordered 1 large fish box 2 double cheeseburger (1 plain no source) 1 large chips once curry sauce…. Fish box got delivered one chips one gravy one sausage and batter and a curly fries…complained and had to send what we didn’t order back….someone has now probably eaten a return will never order from here again
Aided Jones . 2024-03-16
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Food portions were a good size but unfortunately after spending 2x £12 on a large and 2x burger meals with 2 bags of chips, Myself and my Partner spent the weekend back and forth to the toilet !!! Food was tasteless even with a burger with a mix of chicken and burgers, onion rings and bacon it all tasted bland and very fatty. This was a family treat, the pictures on the website looked amazing but most of the food was falling to pieces Extremely disappointed Gave 2 stars just for the quantity And Delivery person was very friendly Was left extremely disappointed and will never use again
Steffan Palfrey . 2024-03-12
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Well what can I say. Had a leaflet through my door so thought I’ll give them a go tonight. Ordered a fish meal and McFlurry. The meal was supposed to come with mushy peas and tartare which were not given on delivery. The McFlurry was small than a pot of sauce. Food was cold considering it’s probably the closest takeaway to me. For the price I won’t be shopping here again and don’t recommend. Also the leaflet price is way cheaper than the price online massively disappointed
Keira Hill . 2024-03-02
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Always loved fat boys and in the past recommended it to others Never again! Portion of chips in chip butty was pathetic and the small chips was also a very small portion Food was bearly warm So disappointed will be going else where from now on
Zoe Mouti . 2024-02-25
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Terrible food, expensive price and grumpy disinterested service (particularly the lady who I assumed is the owner??). Can't imagine it being there very long, just no care for quality or service.
MD & D . 2024-01-24
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Ordered from here waited for nearly 3 hours for delivery when the food did turn up it was barely look warm spoke to them and was told "but we are really busy", as a customer that's not my problem waiting for 60-90 mins for a delivery I can accept but not 3 hours.
chris woodward . 2024-01-12
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The last time I will order from here! The first time their card machine didn't work so it was cash only and therefore I was unable to order. This time I ordered through Uber, it did not come within the delivery time . I then got a call to say they are running 30 minutes late. I therefore cancelled the order .
Ieuan Saint . 2023-12-19
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Really enjoyed our food (chips, cheese and beans, 3 chicken fillets, and doner meat, salad and chips)
Jessica James . 2023-11-14
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Superb food. Found the place by accident. Better burger than any fast food place locally. Visited on a Sunday. The food was fresh. Burgers we're juicy
Damien J . 2023-11-05
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The fish was very much like Basa chewy and grey. Cod is Snow White and very palatable. Will not be going there again.
Robert Nesbitt . 2023-10-29
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Best fish and chips in the Vale, hands down. Big portions, friendly owner, staff are great and food is delicious.
leighton Green . 2023-09-27
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Outstanding service food is out if this world believe me whatever you pay for is worth it omg you can wear the onion rings as bracelets
John Roberts . 2023-08-11
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**EDIT** Have reduced the stars for this place from 5 down to 1 sadly, as it's gone downhill considerably since opening, new management taken over and not for the better. Best fish and chips in the Vale of Glamorgan, their burgers ain't bad either 😊😊😊 Beware though, delivery service very poor on timings.
Mike Sarl . 2023-08-05
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Always had really nice food from here. But today had massively over cooked dry amd grey colour chips. Everything else OK but my kids couldn't eat it. Not normally like this but they were unedible.
Louise . 2023-07-05
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Ordered large chips curry sauce chicken burger x2. And 2 jumbo sausages. The portion of chips was like a little kiddies cone of chips wrapped up so tight they must of thought they were ringing out a wet towel an they were squashed like mashed potato. Curry sauce lumpy an cold. Sausage tasted like it had been stuck up someone’s dirt box for a week. An the chicken burger was like a squished down nugget from Maccy ds. 22.50 for that. Food is awful staff haven’t a clue how to wrap chips or give appropriate portions. And the prices are just ripping people off. Never will I order from there again. An I’ve been going there for a few years new owners haven’t got a clue. Looks like they just want to rip people off with portions getting smaller an smaller prices going up an up. Fat boys you stink.
Richard Nicholas . 2023-06-01
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My first time going to Fat Boys yesterday and to be perfectly honest I was quite disappointed with the result, 1st thing is the chips looked and tasted like they had been standing for quite some time, we had a large fish which was the size of small one with very soggy batter, I will say the Chinese curry sauce was ok but the big thing is the prices you charge like £7.50 for a peice of fish which wasn't anywhere near a large one and £3.50 for a bag of chips absolutely ridiculous, I know food prices have gone up but come on Fat Boys you really are taking the michael, and before you answer with a sarcastic answer like I should go to McDonald's and try their food my answer would be I will but I certainly won't come back to you any time soon so you keep going the way you are and keep losing customer's and just remember there are other chippies out there !!
Patrick Bardsley . 2023-05-20
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Massively disappointed, looked the deal. Reminded me of a cheap chippy trying to be a posh one.. the fish was mediocre, the chips were like scrumps. The mushy peas were watery.
Pedro Mountstephens . 2023-04-30
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I did not verbally abuse anyone I did not swear or say anything derogatory all I said was I’m going to leave you a bad review which is what I did. You really need to work on your customer services
Peta Feltham . 2023-04-27
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Expensive! Not worth the price paid!
Kat D . 2023-04-06
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Very disappointed on few occasions the food has been wrong then tonight it came wasent fresh and cold also the chip bap had about 5 chips on and the bap looked a mess I rang back they just said orry didn't even ask if they could sort it he said there shut know really disappointed as I used to love the food the chicken strips was hard to
Natalie Heney . 2023-04-06
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Very disappointing burger. It was more of an onion ring burger. Couldn't eat it.
Artful Dodger . 2023-02-19
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Lovely food, the fish was cooked fresh and was delicious. The homemade tartar sauce is to die for! Will definitely be ordering again. Haven’t had decent fish and chips for a while so glad I’ve found this place!
Donna Price . 2023-02-12
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Just popped over to Barry to try Fat Boys Fish & Chips, have to say we were really impressed. Quality and quantity, big portions with good quality produce. Irish curry is banging, chips cooked perfectly, fish top notch and the Fat Boy XL Burger was a beast. Highly recommend, five stars from us ⭐️⭐️⭐️⭐️⭐️ We had: Fish bites Large chips Chicken burger Fat Boys XL Burger Irish Curry All for £21 All these people moaning about price, have you not seen what is going on in our country, do you not know how expensive it is to run a business in this day and age. Utility bills are up massively, rent increases, produce prices going through the roof. How about support local and stop moaning, if you want cheap quality food at cheap prices pop over to McDonalds.
Vale Removals & Storage Cardiff . 2023-02-01
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Absolutely appalling service received tonight. We've ordered a few times previously with no issue. Even left a good review. Rang about an issue tonight, was hung up on after basically being called a liar. Such bad service. Would have taken seconds to resolve the issue.
David Squires . 2023-01-06
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Bossman your chips are fire 🔥 sooo good
Maninder Dhaliwal . 2022-12-13
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Ordered food for 1st time Never again food was Awful and very over priced !!!! Chips looked as if they’d been in hot plate quite a while . Food was served by a young girl who really wasn’t sure what she was supposed to be doing , also assistant had several abrasions on her hands that should really have been covered up . When I advised the matter I was told that she had washed her hands. One I’d observed this matter I asked for a refund as I still hadn’t had my order I was flatly refused, once arriving home food smelt very greasy and didn’t look appetising a total waste of money.
Belinda Barlow . 2022-12-12
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I have had fish and chips for four weeks including this as they were quite nice expensive for a pensioner but a treat a week us ok I figured well tonight was no treat at all you could not put a fork through the chips they were so hard and the fish tasted like it had been cooked in old oil why do take outs keep going like this so hit and miss they could not do it if they were a restaurant no consistency at all right through most of Barry takeouts
christine goode . 2022-10-22
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Turned up an hour and a half later than expected. (Ordered at 6.40 food turned up gone 9) Half the order missing. Chips double cooked. We wont be ordering again from them
Heather Swensson . 2022-08-10
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Been to fat boys twice when I go to Barry. Best fish and chip shop by far. I live in Herne Bay kent but love fat boys food. Highly recommend
Lord Philip Delahaye . 2022-08-09
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Usually very good, but waited over 2 hours for food, no explanation, if I would of known how long it took I would of gone somewhere else
Brenton Phillips . 2022-07-17
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Great fish n chips and the most fantastic milkshakes
Karen . 2022-06-13
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I have been getting my take aways from Fat Boys for a long time now and had an amazing dinner as always. Ordered directly by phone and got my delivery really quick and still HOT. The staff are friendly as always. The chicken curry on my chips was something new I tried. It was very authentic and would definitely recommend. The fish is always fresh and the chips are the best in Barry. Cannot wait for my next order!
Ash Khosa . 2022-06-13
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Excellent Hot Fish and chips delivered by Just Eat. Wasn’t sure what to expect but very impressed and would order again
Andy Mears . 2022-06-04
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Always great food, service can be a little slow but worth the wait
Charlotte Maisie . 2022-05-28
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I had the xl chicken burger and it was delicious
Kaz Johnson . 2022-05-08
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Top fish & chips, excellent service, fresh fish! Recommend you give it a go, you won't be disappointed
Kitchen Witch . 2022-04-06
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The cheesey garlic sauce is THE BEST!! I have the cheesey sauce dirty chips with a feraro rocher shake at least once a week! 😂😋 The best take away in barry 🙌
Chloe Evans . 2022-03-04
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I ordered at 8.25pm on a Sunday evening. Around 9.30pm I started chasing my order and was told by a lady that my order had just left. 10.10pm I called again to be told by a man that my order left 10 minutes ago. Both were lying and both didn’t have the decency to admit that they had clearly not done my order. I would have appreciated the honesty and would have gone elsewhere but instead waited a few hours for an order that was never going to arrive. There was no apology or empathy just lies, poor customer service. I will never order from them again and will definitely advise others to stay well clear. If anybody was to check opening hours for the establishment it clearly states they close at 9.30pm so why I was being told fibs at 10.10pm is beyond me. Were they trying to make out that they were operating outside of opening hours? How you can continue to operate in such a poor manor bewilders me, customer service means nothing to the staff. Since this inadequate service I have taken the liberty of reading reviews for Fat Boys Barry and have found quite a few customers were treated the same as myself. What I also found was a lot of positive reviews from the same person in a small space of time, are these genuine reviews or are they there to push non positive reviews further down the line? Overall an appalling service, given recent circumstances with covid, you’d think small takeaway outlets would be making more of an effort to grow their customer base and thrive. You are mistaken with this place, the smug, non empathetic and arrogant attitude of staff speaks volumes. If I could have left zero stars I would have
adam swannick . 2022-02-21
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Rubbish ordered for the second time first time had a fish finger instead of a piece of fish now second time hour and half still waiting and phoned the shop don't want it now because they will probably spit in it because I phoned up and asked where my order was and the driver had a fiver tip should have paid me a fiver
Jonathan Curtis . 2022-02-20
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Disgusting chicken curry and chips? Literally the £1 chicken you buy chilled in blister packs with some rank sauce they have nuked! Il keep posting about this cos as far as I’m concerned they ripped me off!!!!
Kyan Powell . 2022-02-17
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Boyfriend is vegetarian so he ordered a veggie burger and chips then I realized the chips were cooked in lard which he cannot have and they didn't mention it on the phone . It left a thick layer of lard in my mouth and my boyfriend was sick. Lard as you know is made out of animal fat .the chips were not just cooked in lard they were caked right through . I never leave bad reviews ever but I am concerned vegetarians are having hidden animal fat . I am not impressed so just a warning to vegitarians not to order from there as lard is not vegetarian
Leisha Harris . 2022-02-15
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Great food, reasonably priced, good service
Ed Jenner . 2022-02-13
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I am in utter shock at this place !! First time ordering and my food had a hair in and my Coke was months out of date. I sent the full order back uneaten of course and they said I would have a refund within 5-7 days. I have now called to chase what is happening as I have not received an email as I requested and they advised no one has blonde hair who works there so I will not be getting a refund even though I returned my entire order. The hair was more dark than blonde !! I rang within 5 minutes of my order being delivered as I saw the hair almost straight away and they knew this. Never come across a takeaway business like this it’s appalling, I have taken this up with the food standards agency as I have all the pictures and evidence needed etc. I would NEVER use this takeaway again and I wish I could give them 0 stars as they do not deserve any.
Natasha Jones . 2022-01-02
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Ordered via website for delivery...told 50 - 55 mins.. 90 mins later turned up after calling to ask. Buns wet where been in polystyrene trays...not the most appetising meals. Chips ok but not the best.. Will I order again...nope save your money and try elsewhere.
Maggie Pinkney . 2021-12-29
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What the hell happened to this place? Order was taking way longer to arrive than time suggested. After ringing 15(!)times we've decided to drive to the place to find out not even looking busy staff who had no excuses for not picking up the phone. Being told that our order is next however it is not really good isn't it especially being starving and pregnant. What is the point of having a phone and limbs when you can't f... use them?! Saff didn't even knew how to do the refund on card so we took cash... Not the point here. If my business would have staff moving that slow and caring so little it wouldn't last for long. Big shame as we really liked this place. Massive massive disappointment!
Kinga Rozwens . 2021-09-28
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Tried this for a change (usually go to the one behind Wilko) and was pleasantly surprised, 4 x fish & chips for the family. Fish was beautiful, chips were good - portion was more than we could finish. Highly recommended.
Ian Knight . 2021-09-17
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Chicken curry and chips? Where's the curry sauce? Called up and told this is how it's supposed to be. We have been customers of Fatboy's for a long time. Not anymore.
Liam O'Shea . 2021-09-13
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A little on the expensive side and service was a bit abrupt. Chips were good and milkshake was very creamy
Philip Hurley . 2021-09-10
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1st visit bought fish and chips in the shop, no complaints food was good. 2nd time ordered for delivery. Fish and chips again.... fish was Freshly cooked and plenty of it. Sadly same couldnt be said for the chips. They looked as if they'd been cooked and left for quite some time. . Having 2nd thoughts about a return visit. Seems quite disorganised...
Eleanor Wells . 2021-08-14
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Really good food, nice place and decent delivery times.
Simon Chamberlain . 2021-08-05
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Placed an order to collect and was told 10/15 minutes I turn up in 15 minutes and it was empty and they hadn’t even started my order yet he said be 5 minutes just waiting for the chicken. Then someone else come in and they gave them all the chips while I was still waiting so I had to then wait an extra 10 minutes on top of the ten I had just waited if not more 20 to 25 minutes on top of the 15 I was already told for and it was completely dead. What was the point of taking my order on the phone? Then get home and the chips are the smallest large chips have ever seen in my life!
Jake . 2021-07-25
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Terrible service! Was told 45 minutes to 1hr for delivery and my food took 1hr and 30 minutes to arrive. The order was then wrong when it arrived and when I phoned they blamed me. Very slow & unprofessional.
Georgia Mae . 2021-07-24
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Havent ordered from here in a while. We usually have to wait over the estimated time for delivery but tonight was a joke. Nearly 2 hours after placing the order, the food still wasn't here so I phoned the restaurant. The guy on the phone was apologetic and said the lady who runs the place was on the way with our food. There was no apology from her or explanation as to why it's taken nearly 2 hours. Then the food... the chicken burger was soggy, the cheese sauce had a huge lump of something in it, the chips were dry, the fishcake was a floppy piece of batter with god knows what inside it and the ice cream sundae was just a small pot of cheap melted ice cream with chocolate sauce underneath. The best part of our order was the slush puppy. Definitely won't be using these again which is such a shame as when they first opened, they were one of the best fish and chips places in Barry.
Jade McGrath . 2021-07-22
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Disrespectful staff, food never arrived - will not be ordering from them again
Rachel Short . 2021-07-15
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Second time in the last month that the food and service has been poor. There seems to be new staff - cold food and greasy fish. Had to wait 10 minutes over time because the burger wasn’t ready but the rest of the food was bagged and going cold. Not going back
Jeremy Davies . 2021-06-28
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STUNNING DOUBLE CHEESEBURGERS HERE AND AT A FIVER A GO WELL PRICED TOO.
CRAIG THOMAS . 2021-06-25
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Have ordered from here before with no issues. Tonight tho was awful. When ordered food, expected time was 25 mins, 1 hour 15 food finally arrives. Phoned twice with no apology, just told food on way. Mushy peas looked like they had been through the blender. Sad to say will not be ordering again, will go to chippy instead.
Craig Lewis . 2021-06-17
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Dreadful service an attitude The lady behind the counter is one miserable so an so Will never go there again
David Riella . 2021-06-06
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AMAZING FOOD. The milkshakes are so delicious and the chips and fish are so good
Potato Pineapple . 2021-06-04
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Do not recommend to anyone, the staff were rude and disrespectful. Did not help us at all, messed up our order and didn’t resolve the issue. Terrible service and will never be buying food from here again!
Madi Collins . 2021-05-24
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Ordered on Saturday 18.20 waited 18.40 fish was tiny in a rock hard Batter, Curry was tasteless .not impressed
George carstairs . 2021-05-23
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Waited 20 mins for recooked leather skin chips Even with 6 people working behind the counter. Pie OK
Dave Purnell . 2021-05-20
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Order from here once a week as our treat, the food is really good but they often forget stuff and need to make sure they check the orders properly before sending them out for delivery. otherwise it would be 5 star
Zoe T . 2021-05-19
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The best chippy in Barry. Very friendly and helpfull staff and a large selection a superb fish, chips and burgers. Something for all the familly.
Stephen Evans . 2021-03-19
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The prices are exceptional value-we’ve had different burgers (vegetarian too) the food is always fresh, hot and plentiful-would definitely recommend 😁👍🥰
Lesley Barrett . 2021-03-12
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Great fish and chips. Great prices.
David Stopgate . 2021-02-24
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Excellent food, good price, only let down is the prep and delivery time. If you're going to order from here just make sure you do it just over an hour before you want it (I've waited 2 before)
J Duncan . 2021-02-16
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Fantastic food. Good quality & always fresh.
Sarah Keeble . 2020-12-02
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Great food, good prices and friendly customer service.
Colin Butcher . 2020-11-18
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Food was nice the burgers were big if order fish was very nice some of the chips were not cooked and they were 25 mins late
master surfer . 2020-10-08
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Ordered from here for the first time and it did not dissapoint! The chips were lovely and the chicken burgers are big and delicious 😍
Kathryn Birch . 2020-10-06
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Placed an order to be delivered to my grandparents for a treat. They were over the moon. Food was hot, delicious and the delivery driver was on time and very polite. Fantastic service, great menu choices and food delivered, will definitely order with Fat boys again 👍
Michelle Frayne . 2020-10-02
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no such thing as a bad burger at fat boys, always loved eating there. definitely recommend if you have time
cameron taylor . 2020-09-28
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Without a doubt one of the best chippies in Barry and the surrounding area. Price wise, it's standard fare. The portion sizes you get are generous however. £8 sees you flush with crispy chips and a gigantic, double-stacked burger with toppings of your choice. It's easily as filling as two meals. The quality of the food is superb as well, with the only downside being a longer wait than your average fish & chip shop. Well worth waiting the extra few minutes though.
Daniel Sinclair . 2020-09-23
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Great portions, fresh fish cooked while you wait, crispy batter, slightly 'scrumpy' chips but wont mark them down for that! Friendly service too
John Kerr . 2020-09-12
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Excellent service good quality food
Carol Dyas . 2020-09-11
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Brilliant, good social distancing, great staff and the best Fish and chips I have had for many years
Gerry Adams . 2020-08-28
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The best chips I've had in Barry for many years! The large cod was also cooked to perfection. The owner even cooked another piece because the first one didn't meet his standard! Will demonstrate return.
Ian McCarthy . 2020-08-21
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Beautiful food well worth the money ...
kathleen jamiesom . 2020-07-31
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Tasty, fresh and great service!
Jonny Cranston . 2020-07-30
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My mum had the small fish and chips and was very generous portion, I had the large portion and we both loved the quality and taste. Will be ordering again soon.
Helen Griffiths . 2020-07-11
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The fish was delicious. Fast service only a 45 minute wait. Chips were tasty and the fruity curry sauce was nice but a bit to spicy for me. I didn't need a large fish as the small cod was ample.
Susan Trepleton . 2020-07-02
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Waited over two hours for food, owner was extremely rude, would not be going there again.
winsbo1 . 2020-06-20
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Absolutely best food I've ever been delivered I will definitely be using fat boys regularly
Paula Way . 2020-05-30
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Said 70 mins delivery waited an 2 hours staff didn't care wife left for work with no food nothing offered and my fish was the size of a chicken nugget dont bother
Jonathan Bray . 2020-05-16
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Really enjoyed our fish and chips, quick service considering the COVID 19 problem fish batter really crispy chips lovely
Susan Currie . 2020-05-05
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First time we've ordered from Fat Boys and it was lovely. The fish was beautiful, the best I've tasted from any chippy so we will definatly be ordering from here again. The meal was hot when it arrived and the delivery driver was polite. We all enjoyed our different meals from the menu and as my husband said "it went down a treat". so thank you.
Tracey Russell Adams . 2020-04-30
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Best fish and chips by far!! Curry sauce is amazing and portions are great. I do have to say though, even better than the food is the attitude and customer service provided by the owner and staff.. So polite, so helpful and can't do enough! Shame we can't eat Fish and Chips every night... Or maybe we can ;)
Laura James . 2020-04-18
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Food is stunning, every single time
Gurpreet Gill . 2020-03-24
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Delicious food. Amazing quality. Milkshakes are to die for
H S . 2020-03-11
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Alcohol delivered to your front door priceless
Liam Blackmore . 2020-03-03
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Lovely food, great food and service
Steph Murray . 2020-02-28
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Ordered a delivery, after an hour, phoned and enquired, told just being wrapped, waited again, so drove there, absolutely appalling customer service, aggressive attitude, said it's gone, drove back, just been delivered, good food, apart from tartare sauce, more like garlic sauce. If they had done what was promised, and not been rude and aggressive, then it would have been a good rating, but I will NEVER go there again.
Robert mckie . 2020-02-27
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Love the fat boy burgers best around Barry by far❤️❤️
Lucy Williams-stansfield . 2020-02-24
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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This used to be our go to Chinese... Atleast weekly... for over a year! NEVER EVER AGAIN ordered our usual including a chicken curry. What arrived can only be explained as a broth of curry coloured water, a few mushrooms, few carrots and a cube of chicken. Phoned to say wasn't happy (have never had to complain before) and was told they were happy with what they had sent out. We sent a video of the pot that was sent and even the lady on the phone (Rachael) said "oh christ that's awful" and said she would speak to the manager/chef. She spoke to them and their response was "tough, not sending anymore out and you must have eaten the chicken"!!! Absolutely disgusting customer service, even the lady on the phone was embarrassed at how awful they were, said they have had lots of complaints recently. Only good thing going for them was Rachael who was the poor middleman dealing with this. Never ever thought I'd post this but AVOID LIKE THE PLAGUE!!!! Video posted to FB page of the disgusting slop they sent out.
139 Opinions
As a regular customer, never had a problem, and knew with the young lad, serving, there wouldn't be a problem. Sadly on Friday 29.11.24, was completely different with service. Older lady served. We waited approx 45 min for plain chowmein, salt and pepper chips, and curry. We accept it was busy, and pressure for staff to prep and cook food safely. But to see customers arrive after us paying/placing large orders, after us, and leaving with their food before us, was unfair. The end result at almost 7.50pm we finally got our takeaway, after a woman came in with son, asking for chips, poppadom, curry and saveloy, and served immediately with their food. After they left, we were only ones there. Still waiting. I felt light headed and physically sick, due to being so hungry and thirsty. If lady serving again. I will not be getting a takeaway again from golden star.
1724 Opinions
Pleasant efficient staff. Extremely expensive non alcoholic drinks with two bottles of Stella 0.0 amounting to £9.30 for just over a pint. Not inclusive or good for the hospitality sector. This is nearly a 7 times mark up on the £1.50 retail price. Marstons claim this to be competitive, but Cedar Tree Farm has Heineken 0.0 on draught for £4.65