GastroRanking-logo
Score
OpinionsNoteTripAdvisor123.0

comment_iconOpinions

Arrived for afternoons tea 2pm ,very surprised only cups ,No Saucers ,had to carry our own tea to table and wait for food .Food was delicious and presented nicely but it arrived 10 mins later .We had practically finished the tea .Why can the staff not bring tea over with the food ?I know it’s a cafe but have some etiquette,I think everyone associates afternoon tea is a cup and saucer must that’s part of the experience

site_logo

Sylvia A . 2024-07-21

MORE AT TripAdvisor

Food not available, as usual. Coffee luke warm as left on the side while I was choosing something else, as items not available. Dirty cutlery, poorly trained (if trained at all) staff. Will not be back.

site_logo

LondonTripsy . 2024-07-11

MORE AT TripAdvisor

Unsure why people are acting like this is a 5 star hotel restaurant - it’s a cafe - why would a customer think staff should suggest maybe bread with soup or “is that all for you?” We are grown-ups so can decide what we want as we queue, not expect a basic-pay person to “help with choice”!! I actually like the staff immensely here - the food is fine & maybe I’m lucky it’s always hot? But if it wasn’t I’d politely say Sorry but this is a bit cold….. Why criticise on a website when you can politely request a hot dish “please”!

site_logo

GertieGert . 2024-04-26

MORE AT TripAdvisor

Ordered the full breakfast with a latte. The latte was quite nice and the food arrived after about 10 minutes. It looked impressive and the sausage and bacon was good but the eggs, poached, were stone cold. This pretty much brought the whole shebang down a few pegs. I would probably not bother going back.

site_logo

BobIvey633 . 2024-01-29

MORE AT TripAdvisor

Last week I came at M&S/Kingston and I stopped at caffe there for a quick lunch (have to point it was delicious). Then I left and after 45min ish I noticed that I forgot my cross bag (yes, I got this - after carrying some extra bags, coat…). Thanks to a sweet girl/employe who found it and save for me. My huge THANK YOU again for save my day 🙏🏼🙏🏼

site_logo

Lisiane D . 2024-01-17

MORE AT TripAdvisor

Only ordered two toasties and two coffees, chased order once, gave up after 30 minutes and cancelled order. Realised afterwards had only been refunded for the food not the coffee. Expensive lesson in where not to eat in Kingston-on-Thames

site_logo

John P . 2023-10-30

MORE AT TripAdvisor

When ordering food in cafe, staff at check-out did not used few words to communicate which came across very rude, instead staring at you as if you should know what they wanted from you. Did not ask if I'd like bread with my soup, did not ask if I wanted a drink with my order or 'anything else I can get for you'. Very uncomfortable, very poor service. Food was good once it arrived though.

site_logo

Kayleigh G . 2023-10-05

MORE AT TripAdvisor

My mother and I decided to have lunch in M & S Kingston on Monday, we wanted to sit at a larger table with padded bench seats and chose the only one remaining. The table was dirty and littered with used crockery and cutlery, we opted to sit there thinking it would soon be cleared. My mother (85) tidied the previous customers dishes onto a tray while I went to order food and drinks. I returned to find the table still dirty and uncleared. The cafe was very quiet with plenty of available staff but no sign of anyone checking tables. Our food arrived promptly, I had ordered a hot dish which was cold. The waitress who delivered our food left without clearing the previous customers dishes and didn’t return, they were still there when we left. Considering there were only a handful of customers present and plenty of staff this really is particularly shoddy. The food could have been really good if it hadn’t arrived stone cold. We should have done what we’d originally intended and gone to Pret! Won’t be returning.

site_logo

susanjanem2023 . 2023-01-31

MORE AT TripAdvisor

The place is disgusting, tatty, the crockery was dirty and I am surprised it is allowed to stay open. We used to come every time we came to Kingston, we will not return.

site_logo

sjw902015 . 2022-12-29

MORE AT TripAdvisor

Although some food hasn't arrived it was recognised and sorted with a smile on the face of the amazing Uria (I couldn't tell if this is how her name was spelt from the badge) and she was so amazing throughout our stay. Smiles always go a long way for me. You could misplace my whole order but if you come with a smile and kindness it makes it all better. Also amazing food. We will be back again for sure.

site_logo

rachyriz1997 . 2022-10-15

MORE AT TripAdvisor

The decor in here is below average and the coffee is about the same. Toasted ham and cheese is ok. Staff are average and don't seem to have any interest in the job. Not somewhere I would go again unless the rest of Kingston was closed. M&S up your game!

site_logo

Herlaping . 2019-11-17

MORE AT TripAdvisor

The restaurant in Kingston's Marks & Sparks - in the pedestrianised Clarence Street in the heart of the town centre - is oddly impersonal, like a large airport cafe or a factory canteen. But the food is cheap and cheerful, and there's enough room so that it never gets really crowded. The M&S Cafe is up on the first floor (there's a lift which emerges close to the entrance). It reminded me a bit of those vast cafeteria areas on cross-channel ferries - where 200 people suddenly descend, wanting a quick cooked breakfast. But this is a notch above that. At teatime, for instance, there are some very alluring cakes to choose from. Being 'above the shop' means it's easy to replenish supplies from the M&S foodhall below. There are plenty of deals. A chicken burger is £5.50, the coffee is good quality and from Brazil, and diners get access to free wifi. But there's no escaping that 'departure lounge' feel.

site_logo

PUMBRIDGE . 2019-05-17

MORE AT TripAdvisor

Similary restaurants in London

restaurant_img
3.0

86 Opinions

location-icon4 Wood Street
Other cuisines
outdoor_seating_226426takeaway_226426delivery_226426

Had a very tasty chicken burger and fries today,, freshly prepared and didn’t have to wait long before it got delivered to my table. Bright and spacious, this restaurant is a bit of a hidden gem in Kingston.

restaurant_img
3.0

4 Opinions

location-icon52 Old London Road
Other cuisines
outdoor_seating_313190takeaway_313190delivery_313190

5 4 3 2 1 4.2 (50) Reviews All Service Meal Price music5 vegan5 atmosphere4 dog4 +3 Sort by Most relevant Newest Highest Lowest Jonathan Personal Gibbs 46 reviews Dine in | Brunch | £1–10 Following the demise of the much loved Jaxx, a period without a local cafe, and a couple of stuttering starts, the OLRC has found its feet and become a treasured community cafe. …More Raminder Singh 1 review a month ago I went here for the first time with my friend Bob, who lives across the road and highly recommended it and had a good time with my breakfast roll and a cup of coffee. …More 1 Old London Road Cafe (owner) 4 weeks ago Thanks so much for your lovely review! Hope to see you again soon! Emma West Local Guide·97 reviews·18 photos 5 months ago Lunch | £10–20 I visited Old London Road Cafe and had a great experience. The staff member on a Saturday morning had a very vigilant approach to cleaning, ensuring a clean and hygienic environment for all customers. The customer service was outstanding, …More 1 Old London Road Cafe (owner) 5 months ago Hi Emma, thanks so much for your kind review. We're delighted you had such a fantastic visit and hope to see you again soon! C Rogers Local Guide·26 reviews·58 photos a month ago Great place to pick up a toasted panini, some nachos, or just an extremely good cup of coffee. Fun -oriented décor, and friendly staff. Great little place, and I go there often now. Make sure to ask about their coffee+panini deal. It's …More 1 Old London Road Cafe (owner) a month ago What an ace review, thanks so much for your kind words and lovely summary. See you again soon! Jonathan Personal Gibbs 46 reviews Dine in | Brunch | £1–10 Following the demise of the much loved Jaxx, a period without a local cafe, and a couple of stuttering starts, the OLRC has found its feet and become a treasured community cafe. For sure there are slicker venues - better food and classier decor - to be found locally, but there is now a real sense of a local shared space and an regular eclectic mix of patrons. As a daily vistor I've noticed the vibe change between times of day, day of week, and college term times. You kinda sign up for that before you enter. I haven't experienced their ccasional evening live entertainments so can't comment. Pet friendly, this has become my dogs' second home, along with a cute kitten and (as previously noted) the occasional pair of parakeets.

restaurant_img
3.0

437 Opinions

location-icon6-9 Market Place
Other cuisines
outdoor_seating_199955takeaway_199955delivery_199955

Had a great Maple Hazel hot chocolate was made by Adrian, perfect temperature for me. Matt was very helpful and lovely to talk to. Thanks again.

restaurant_img
3.5

674 Opinions

location-icon3-5 Thames Steet
Other cuisines
outdoor_seating_185010takeaway_185010delivery_185010

Not been there in over 40 years doing the old rounds lovely pub lots of fond memories good out look over the River

restaurant_img
3.5

98 Opinions

location-icon92 Ewell Road, Surbiton, Kingston upon Thames KT6 6EX England
Other cuisines
outdoor_seating_248663takeaway_248663delivery_248663

We booked the bottomless brunch on the 31st August. We was expecting a live DJ as advertised on the website. When we arrived there was no DJ and when we asked about it we was told that unfortunately the DJ cancelled. We was told we could play music through our phone! They then took ages to serve us our drinks during the bottomless timescale, and overcharged us on our bill. They also charged us a service charge for very poor service! It was a massive let down, especially as this was part of a hen weekend. The place was empty aswell & i'm not surprised. I wouldn't recommend.