Mrs. Potts Chocolate House in Bath and North East Somerset

when I want to treat myself I always go to Mrs Potts for a delicious cookie and hot chocolate! personal always friendly and customer service is great!

Lovely little dessert place! Food was tasty and staff super friendly!

I came here because I wanted a hot chocolate and was very pleased I did. There were lots of lovely options, I went for the malted milk one, which was very tasty and came with a few maltersers and a chocolate button. It's definitely a perfect place to visit on a cold day.

I love a good chocolate drink place and this was a gem of different flavours. I came back for seconds.

Best Nutella cookie that I ever tried 🍪🌰 Insane place for a dessert lover 🫖🍫🍰

A good place for hot chocolate and desserts. The brownie is really good

£5.60 for a hot chocolate here now is ridiculously overpriced. I’ve been coming here for years but won’t be returning unfortunately. God knows how much the food costs. My hot chocolate was also lukewarm and was missing the chocolate button, luckily a nice server overheard me when my friend received her drink that I was missing mine and brought some over which was appreciated. However to pay that much money for this experience is way too much. They don’t advertise the prices very clearly either which is cheeky in my opinion, so I assumed it was around the £4.90 mark as it’s always been. They have two tiny menus at the front which make the prices extremely small. My friend ordered straight after me and was ignored as both servers made a huge order and they didn’t even say anything to her that they would be with her soon. Don’t recommend.

Had a takeaway classic hot chocolate from here today, and it was pretty lackluster. I've been to the branch in Bristol and the quality was far better. Not unpleasant but not worth the money today unfortunately.

Perfect little treat on a rainy day. Stopped here for a cookie and ended up getting the malted hot chocolate too. It was creamy and decadent. They have three different chocolates to choose from when deciding which to use for your hot chocolate.

I really enjoyed my milkshake. The staff were lovely and advised me on the best milkshake they had available 😋

Mrs Potts, Bath, is costly and the reducing portion sizes no longer make it a viable option. A real shame.

If you are looking for a chocolate paradise, come here. Perfect cake with chocolate mousse.

Cake is nice but the portions sizes have decreased and prices increased. A real shame as used to love Mrs Potts.

Everything was great except for the fact that they don’t wash their plates and cups very well

Booked a chocolate bar making experience and it was an awful experience! Arrived with high expectations. To start the event nothing was mentioned about washing hands before starting which I thought for food prep was appalling! We were given aprons to wear which had blobs of dried chocolate on them so they hadn't been washed between uses! We all got to try a small piece of white, milk and dark chocolate which was pointless as then you only to make milk chocolate bars! One ladle available for between 9 people in workshop to make your chocolate bars so a long wait! Person presenting workshop was unenthusiastic and mumbled his way through the workshop. I was expecting knowledge and information to be given regarding chocolate making and history of Mrs Potts but apart from a small poster with picture of Coco leaves or pods shown! No tools available to drizzle chocolate on chocolate bar so very limited what you were able to do! Brownies and cookies in separate room were tasty but was appalled when our plate of edibles was put on someone else table by mistake where the people then touched all the cakes etc looking through them and then man working there came back and said sorry it was a mistake and that this plate was meant for us! He then gave us the plate of baked goods which other people had touched! Overall it was very boring workshop with no information given regarding chocolate knowledge! No tools or technique used or taught at all about how to make chocolate bars. Very disappointed!

Matilda cake is to die for! Amazing hot chocolates and cute location

The cake was amazing and so delicious! Everyone should taste it. The service was also quite nice, you should order at the bar and that is perfectly good. The room was okay but not really cosy.

I saw this place and thought "Ooh chocolate, let's see what they have." Yum. Dark chocolate hot chocolate. None of this overly-sweet milky stuff. This is seriously proper hot chocolate. Looks like there are good options for vegan/dairy-free. Nice seating, both inside and outside. Right across from the square where local music

Used to love coming here when visiting Bath in the summer. Such a shame this cafe has gone down hill. Long waiting times to be served, no apology from staff. I feel staff are cutting corners- sometimes offered melted chocolate onto top of cake, often not. Some staff members are friendly, others not. It seems that customer service is not what it used to be anymore. Very inconsistent service overall.

delicious desserts here, I got the triple chocolate brownie very worth it

A lovely little find! We ordered two classic hot chocolate and the snickers cake! We did have a little problem with the cake but the manager sorted it straight away and it was delicious! The hot chocolate is one of the best we’ve had and the service is second to none! Even tho we had a hiccup with the cake I still gave it 5 ✨ as these sort of things happen, it’s how it is rectified that counts! Will def be going back again when in Bath 😃

It's a nice cute cafe. But I felt the prices were higher, maybe due to the location. I had a cappuccino and it was fantastic. Toilets were not clean

Great service but for a chocolate shop the chocolate brownie wasn't that chocolatey. Looking at the other reviews, perhaps we should have gone for the cake.

A quiet little store with a wide range of chocolate. Got the white chocolate and was greatly pleased. Would recommend to anyone in Bath.

Don't bother. Bad service. Average food and drink. Uninspired atomosphere. Told no cold drinks. Ordered hot drinks and cake. Whilst seated saw other cold drinks prepared? Told might have cake not sure. Drinks brought over....no cake. Told cake would come. Waited 10 minutes. No cake. Asked about the cake....told they had forgotten. Cake then appeared.

This was our second visit to Mrs Potts and it appears they have either changed their production methods or ingredients as last time we visited several products where marked as Gluten Free which was amazing as I suffer from Coeliac Disease but on this visit nothing was marked as GF however when we spoke to the staff they did point out that several products where indeed GF however they were all marked as May Contain Gluten; which I understand due to environment but I think clearer labelling, GF displays or staff understanding would be beneficial as the food from Mrs Potts is amazing!!

The brownies are definitely not worth £4.9 a piece. Dry, mediocre, and so pricey.

The dulche de leche brownie is amazing.... tAstes even good with the milk drizzle!!

The matilda cake is soo good!!! Loved eAting here....

I like the blondie brownie....combined with a clAssic hot chocolate...

The hot chocolate is very average,it's just like some store bought cocoa mixed in milk

Nice ambience and great taste overall....

I took my daughter to Mrs Potts today for a tea and cake. The tea came in a takeaway cup. I asked if it could be put in a mug. The manager’s response was beyond rude informing me that no he couldn’t because he didn’t have time to wash it up afterwards. The cafe was very quiet at the time. There was no apology and his tone and manner were very blunt. I was extremely disappointed to be treated this way and won’t be going back.

Nice a bit expensive Nice breakfast tea Choc tea chai was average more choc n cinnamon taste no tea

The best hot chocolate in town, all vegan too. The 100% chocolate version is very special. But be careful, this is completely unsweetened.

We’ve ordered from here before in the past and always had great experiences. However when we ordered today we received 3 very overcooked burnt tasting cookies and the carrot cake’s cream cheese icing was so bitter and savoury, tasting like the baker forgot to add any sugar into it. We probably won’t order from here again, don’t know if there’s a new baker in the Bath store possibly.

We attended an educational chocolate making workshop, we are a small independent specialist school based in South Wales. ......... & Tally put on an amazing workshop where learners got to experience an in depth experience of chocolate making including origin and history and got to try different types of chocolate. After learners had made their bars of chocolate using a variety of toppings. During the break we got to order a drink and snack from the menu, our learners thoroughly enjoyed this. Lastly learners were taught how to wrap and package their chocolate, staff went over and above to accommodate the needs of our learners. Thank you so much and we look forward to returning.

Cakes are great, hot chocolate portions are a bit small. Friendly staff

Good desserts options. Hard to find places to sit and long queue but the options are good and worth it.

The cakes we had were absolutely exquisite! Quality and quantity. The coffee was really decent. Friendly, professional service and a relaxed atmosphere. Highly recommended!

Great cake and great service - thank you! ❤️

Great experience here today! Service was quick an efficient, cafe was very clean and most importantly... the food was delicious! Couldn't finish it all so staff gave us a takeaway box which was very helpful! Will definitely be coming back! X

A beautiful cookie and coffee shop. I tried the cookie and Americano sandwiches, they were all delicious, and the employee’s treatment was wonderful. I recommend it 👌🏼

Amazing dulce de Leche with vegan whipped cream, cosy place with chilled music.

Amazing place and brilliant cakes, mine was delicious 😋

Great service, friendly staff! My cake was delicious!!!! ❤️

Lovely cake! It was delicious, great service 💗

I loved the clAssic hot chocolate. Also the little chocolate button is a nice touch…

The matilda cAke is amazing.... especially with all the drizzles, loved it!

Wow, what a RIPOFF. £2.70 for a miniature bottle of Coca Cola of just 200ml! I wasn’t even going through an airport with restrictions on what you can have . Come on owners, this is a complete RIPOFF for customers and the profit you are making is extortionate. If I bought a box of identical size bottles from Drink supermarket as one place to buy they are 30p per bottle that’s a mark up of 9 times. By all means make a profit but don’t rip your customers off. The only positive, your staff totally got it when I said something about the ripoff price and size. There friendliness and hard work is what makes your place, not the hefty price tags .

Went in this morning for a coffee sent back as not very warm and guess what neither was the replacement, carrot cake lovely. Not a tourist as I live in Bath very disappointed.

We did a fantastic chocolate making workshop for my sister in laws hen do. Everyone had so much fun. Well worth the cost and highly recommended

I know Mrs Potts from Bristol, but I had never visited the cafe in Bath. I already knew that sweets are delicious, especially cake. The brownie was a bit dry for my taste. The only negative was the space, which was not so beautiful compared to Bristol. The bathroom seemed particularly dirty to me.

Greeted with a warm and happy welcome. The staff are clearly happy in this cafe. Fabulously smooth flat white and an incredibly delicious gluten-free double cookie sandwich. Gluten-free often impacts the flavour - not so in this case. It was fab. Will visit again once once the calories are burnt off! Highly recommend 😁

Well that was probably the biggest let down and not just for me but for all the other customers quing for over 15 minutes at the counter and being completely ignored 😕 shocking service. I gave up at around 20 minutes and left Having good cake does not excuse an appalling lack of service. At least talk to your customers!

We had waited 10mins to then be told when we stepped foot inside that they ran out of takeaway cups. We then decided to just get a pot of chocolate to make and home and it took then again 10mins to just ring it up on the till. Nobody would even turn around and pay attention to people stood there. Absolutely terrible service. Don't waste your time.

Found this place after searching online and it was such a good choice! The coffee was lovely and had alternative milk options. The cookies were incredible and the locations is really central near the Roman baths!

This is not a comprehensive review, more like an review of the cake and initial view on the shop. Matilda Cake £5.9, price is on the middle scale, the taste initial has a salty kick to it which balances out the sweet flavour of the chocolate. The texture of spongy cake is moist, the chocolate filling is very smooth. A solid cake. The cake can easily be shared by two person due to the solid flavour it has. Staffs are quick, friendly. At 2-3pm Wednesday the shop was mostly empty, which is a good plus if you wanted to enjoy some me time. Atmosphere is great. Would recommend if you’re looking for somewhere to sit for just a while and enjoy a bite.

My daughters took my wife and myself here yesterday, for a Mother's day treat. However, the experience was not a treat at all! We were in the first group at 10am, so what did not make sense was we, and everyone else in the tea room, had to wait nearly 45 minutes for the drinks to be brought in. There was no apology for the delay. I don't know why the staff weren't prepared, as they were stood around inside, before the doors opened! I had a mocha, which whilst it was nice, it was lukewarm. Other reviewers had said the same thing, about hot drinks not being hot. All our other "hot" drinks were also lukewarm. The cakes and scones looked good, and in fact were (hence the 2 stars, otherwise I would have given 1). The scones were lovely, but were the diameter of a 50p!!! The cost of cakes were ridiculously expensive. I bought a cookie and a brownie, which was over £10!!! 😳 Annoyingly, when I got home, I discovered I what was in the bag, wasn't what I asked for! 😡 We will not be back, anytime soon.

I visited this restaurant with my partner and we both enjoyed the Dream Cake which came with an extra chocolate drizzle of your choice! Lovely little café in a central and convenient location.

Visited for a tea and coffee which was lovely but was disappointed with the atmosphere and choice of menu. I have been to another venue and thought better of this one. Overall, still lovely and cakes looked yummy.

The staff are phenomenally kind, the desserts are brilliant, and the prices are very fair. They are clearly very proud of the deserts they serve and it shows. 5/5

Waited to be served and were completely ignored by staff - no "sorry we are busy we will be with you as soon as we can" completely ignored (2 different members of staff saw us and avoided interaction). We waited patiently - other customers in the same situation left. We waited a longer at the till / counter but still no acknowledgement we existed. It was around 5.30 so not near closing time on a Saturday. Never known such a lack of customer service - I don't mind if someone says we are super busy sorry if you could bear with us (couldnt see anyone from the counter area but there could have been busy elsewhere in the shop perhaps) but ignoring customers competely is a new experience for me and took our custom elsewhere the same as the others who left before us.

Very friendly & helpful staff. I wasn’t sure what to choose and got a very helpful rundown of the different options. I ended up getting a slice of the Matilda cake ( to go ) and it did not disappoint! 😉

Excellent hot chocolate spot, staff were very attentive and friendly. Nice spot to warm up out of the rain! The s’mores hot chocolate is a must

Exactly what you'd expect from a chocolate house, incredible chocolate. The Matilda cake was the highlight, although the hot chocolate and milkshakes were really good too.

Kufi is beautiful 👌 Hot drinks are sweet 👍 Prices for quality and quantity are a little high 🤏 The employees are cooperative and provide the best service

Upon arriving we saw a large queue but no one was aware if they could sit down and order or had to queue and order before seating. After 5 minutes, staff actually spoke to the person at the front and said you have to order first. The queue of 4 couples in front of us took over 20 minutes We had 2 drinks which were tasty. The place was filthy. The tables were dirty and used items left on there for an extended period of time. The floor was dirty and the radiator was vile.

Had the chocolate dream cake. It was really good. Portion is massive so we shared between 2 people.

The owner very friendly and kind , the best hot chocolate in Bath❤️

The lady that served me was very pleasant, but the hot chocolate that was served to me was tepid, which was disappointing. I didn’t bring it back to complain because there only seemed to be the one person working at the moment and she seemed busy. The temperature in the dining room was frigid. I noted that the shop closes at 8PM, but the staff began putting chairs up around me at 7:30, which of course made me feel a little unwelcome. I had decided to have my hot drink there because of the late closing time since I was waiting on a train. Perhaps there should be a note posted that the dining room closes at 7:30 so customers know they aren’t welcome to sit in beyond that time. The good news is that the lounge at the train station is actually a much warmer place to be, so I’ll keep that in mind in the future and skip the tepid chocolate.

Lovely little chocolate shop/cafe with friendly service. We had the Dream cake and chocolate chip cookie sandwich which were delicious but very rich! The offer of a box to take the home the leftovers was thoughtful touch.

Good hot chocolate. Has a few gluten free options but these could be expanded. On the more expensive side. Very cute interior.

Nice location while waiting for the tour bus. Large number of seats. Credit card only. Hot chocolate is ordinary.

Had a friend get us all excited to go and try the shop and left a little disappointed. Around £8 for a hot chocolate with a marshmallow that was served in a small takeaway cup. The hot chocolate isn't self didnt taste amazing, I ordered 3 of the same hot chocolates, and all 3 arrived differently. But the reason for the 3 stars on food is down to the cakes they would be 5 star on their own.

Tasty and indulgent. The brownies and the double chocolate cookies sandwich are to die for!

The way your white lady employee treated me this morning was very bad as she noticed that I am muslim lady from my head scarf Very rude, she was showing an angry face Wake up people we are in 2023!!

Best hot chocolate in Bath! So so delicious!

Drinks and dessert are average, place was cold inside. Shame as the reviews looked decent but wasn't decent after all.

The window is very eye catching as you walk past this shop. It’s almost impossible to pass by without wanting to go in and try one of the amazing looking cakes and cookies. We had the double chocolate cookie sandwich and a couple of hot chocolates- one white, one dark- to takeaway. They were incredibly sweet, almost cloyingly so. This might seem obvious given what we ordered, but while we expected sweetness there was also an expectation of flavour. Sadly that flavour was just sweet and sugary and didn’t really have any depth whatsoever, which was a bit disappointing. The most impressive thing really was the service. I don’t think I’ve ever conducted an entire transaction without a member of staff uttering a single word to me so this was a new experience, but quite the achievement!

Very nice location near the Abbey. Chocolate cake was perfect, not too sweet. Coffee was nice also. Price was reasonable.

This place used to do amazing hot chocolate, but recently seems to have gone downhill sadly. We ordered four chocolates and all were watery and not very tasty, not sure why they’re not as good as before but is disappointing when the hot chocolate costs £4.90. The cookies on the other hand are delicious!

Literally the best chocolate cake ever! It's such a shame I don't live closer but my waistline probably appreciates that. The Dream cake with a milk chocolate drizzle is the way to go! Shame we couldn't sit in and dine but staff illnesses can't be helped. Excellent customer service and perfectly packaged for takeaway. 10/10 and would definitely come again!!!!

The Matilda chocolate cake was out of this world!!

Way too over hyped (on tik tok) could make a better hot chocolate at home - this may have been because the Christmas market was on so they were rushing. The guy serving was very efficient tho!

A little Christmas shopping treat. The hot chocolate and brownie were both delicious.

After visiting the Mrs Potts in Bristol and absolutely loving it, I couldn’t wait to visit the Bath one. However, our experience was not the same. Firstly, I was disappointed by the decor and feel of the seating area, it was very basic and felt cold. No character whatsoever. Secondly, I found the staff to be rude and unwelcoming. It felt like we were a burden for even ordering and I got the sense that most of the customers felt this as well. There were no smiles or greetings. When I asked if we should grab our own seats before ordering I felt like the girl was annoyed I’d even asked. Barking at me that if I find a seat first I’ll lose my spot in the queue (the girl had short, curly blonde hair). This didn’t make much sense to me as I thought I’d be better of making sure there was a table free before ordering. I have worked in busy coffee shops and understand the pressures behind the scenes, but the service was very slow with no apologies for the wait. We both enjoyed our cake to some extent but I was extremely disappointed by the whole atmosphere of the place that I can’t say I’ll be going back to the Bath establishment.

Dessert here was so good🤎 the brownies warmed up are tasty 👅

Please bring back the chocolate covered strawberries! 🙏🙏🙏

Good chocolate nom nom nom go there if you get the chance

Had the kitchen sink cookie and the chocolate chip cookie sandwich - it was u real 🙈 Highly recommend!

We attended the chocolate making workshop for my partners birthday! Initially there wasn’t a space available but they accommodated due to it being his birthday, from the first interaction everyone was so polite. We arrived to and the person leading our workshop (Lydia) was super knowledgeable and made our experience! She was funny and patient! She went above and beyond to make sure everyone was enjoying their time! Thanks for a great morning.

We bought their Hot Chocolate White Chocolate Flaked product from the shop. It cost almost £15 and simply contained 250g of flaked white chocolate. What a colossal rip off. I will NOT be buying anything from them again. That’s £2 of white chocolate in a fancy tub. NOT HAPPY AT ALL.

Lieu donnant sur la place de l’abbaye avec possibilité de boire un chocolat chaud en extérieur, face à l’abbaye. Les chocolats sont excellents avec différents pourcentages de cacao pour permettre à chacun d’avoir ce qu’il préfère. Le personnel est très gentil et n’hésite pas à conseiller ! Il y a également une salle en Interieur et une salle à l’étage (les fauteuils roulants ne pourront pas profiter de l’intérieur mais les poussettes peuvent être portés sur les escaliers).

Quality chocolate and hot chocolate. I only tasted a small amount of their chocolate buttons, but it was quite good. Would be interested in tasting some of their desserts.

Coffee amazing 👏 and I'm not a big Coffee drinker. Cookies amazing 👏 the tiramisu didn't taste like tiramisu. We did actually wonder if they gave us something similar and mixed the order up, or it just wasn't what we hoped it would taste like, no coffee taste at all.

Great location next to Abbey. Yummy cake. But for me the staff really made it. A fantastic young chap who served me with outstanding customer service & Lauren was fantastic. Thank you so much.

Muy rica la cookie de chocolate rellena de funge de chocolate blanco. La mejor cookie que comí en Inglaterra. La carrot cake también era tica.

Card payment only, so will avoid in future. Hot chocolate more like dishwater

Warm and tasty brownie tasted heavenly on a cold day!