Moto Southwaite Northbound in Eden

We arrived at the Southwaite services northbound in M6 on 24th May 2925. The entire carpark and the 'landscaped' area, around the buildings was covered with litter. It was a disgrace. There were a lot of empty bins and a lot of bins bursting with rubbish. I understand no one can stop the filthy people of Britain dropping litter but if you provide a food takeaway service then employees of the individual franchises OR the Moto staff should clear this every morning. This was a shameful sight, a poor impression for tourists, a poor impression on the approach to Scotland and shows a total lack of care for the environment. The very most we spent in this disgraceful place was a penny, we used the not so impressive toilets and left. I will also be writing to Keep Britain/Scotland beautiful.

Grubby and litter everywhere Only stop if you are really desperate for a wee

Burger King breakfast. This was my first time having a BK BREAKFAST. it will be my last time. Only two members of staff working at 8.30. Waited a long time for my breakfast. Very disappointed when I got it. Photo of meal add to my comments.

Busy services as always. With the prices we pay I’d expect a degree of cleanliness. Tables minging !! Of course it would help if other adults tidied up after themselves

In with electric bus to put in some power good for electric

This is always my go to service station. The place is clean and has a few different places to eat.

Just another over priced services serving the usual stuff

Always stop here for a bacon roll from Greggs.

So untidy the approach to the establishment was so scruffy in clean a mess

We stopped here on a trip to see family, The toilet facilities were clean. But the rest of the place was a little underwhelming under staffed. We had Costa the service was ok nothing to brag about just ok. We stopped on our return journey and had king wel I wish we hadn't broken equipment and very poor food don't go there.

Amy and kaylie excellent customer service

Great stop off when going to London when kids are tired and hungry

An ok service station, however it's quite expensive as you'd expect for a service station. There are male & female bathrooms with baby changing facilities, a variety of small shops and food places. There's also electric vehicle charging points in the car park should you wish to use one.

Was spotless had a spot to eat, what can I say except it was very nice

Nice stop. Pricey but like all others.

It's a nice but tired service station that could really do with a bit of investment and tlc. The toilets were clean and pleasant. The staff in the M&S were helpful and friendly, it was well stocked and had a good selection for a little store. The seating area was very sad, the chairs were worn and grubby and the tables had hardly any varnish left on them.

This review is specifically for Jamie, manager of M&S Southwaite service N. He helped me when my car was sent into sleep mode by the Gridserve EV charger. He came to my vehicle, tried a few tricks, looked up stuff on his phone and added me to the list so I don't get a parking fine. And all with a smile 😊

Helps to have service areas on the way with good facilities

First time there as a Hgv driver, parking overnight. The lady in WH Smith’s was very helpful but this was later ruined by the experience of being stood at the Burger King and being ignored. Stood there for 10 minutes while new people where being served behind me. I will never stop there again. Disgusting behaviour!!!

Clean and tidy, love the recycling

Nice place to stop for a rest, staff friendly

The girl at the till sounded very rude.

Great spot. Clean toilets. Plenty of bins. Costa. Greg's. No McDonald's. Avoid 🍔 Burger King, is crap IMO.

Campervan blocking disabled parking spaces yet staff see what they are doing and say/do nothing meaning we have had to park at the back of car park and struggle over. Tables dirty when going to eat

It's a motorway service station

Went yo KFC service painfully slow waited 25mins for a bargin bucket

Sorry we stopped there!! Absolutely filthy ladies bathrooms. The smell of urine was so strong, no soap in the dispenser, toilets covered in toilet paper & dirty. The cleaning lady was in the bathroom but did not even notice there was no soap or toilets filthy. I said - no soap but she wasn’t interested. We just got food to eat in the car as most of the dining tables were dirty and covered in food. This is by far the worst, most unhygienic service station we have been in. Surely there should be staff for this in a busy service station!!!

Wrong order given in cafe. Staff more interested in chatting amongst themselves. Complete indifference and lack of awareness

OK but, the outside near Greg's is disgusting. Cigarette butt's lying all over and rubbish, the place is obviously not cleaned in a while.

Great service from the team at M&S. very friendly bunch.

Decent service station, has all you would need

The services desperately need some maintenance to grounds and parking areas need to better marked out. Everywhere looks shabby.

Robert was fantastic. He went out of his way to locate a misplaced phone and kept it safe for us until we could return to collect. He wouldn’t accept any kind of gift or reward but he really made a potentially terrible situation so much better. Thank you Robert.

The tables and the floor inin front of the kfc, was not the best, I couldn’t find a clean one so had to sit in BK area. I travel up and down the country and this is probably the the worst for cleanliness I’ve come across

Great stop for going north, quite and plenty of services.

Adequate: all you need for a stopover. Royal Mail pillar box on the southbound sure, emptied very early each day.

Somewhat refreshed after being grim for years. The addition of M&S has helped a great deal! The normal choices available for food.

Crowded, dirty, only multi national chains for food to choose from.

Again bog standard overpriced services

Was busy, but got what we needed. 😊🌈

Always stop here on the way to Scotland for coffee and fuel. Always pop into Costa, large comfortable seating areas. There is also a Burger King, KFC, Greggs and WH Smith’s. Toilets are large and clean. Big car park with lots of tress and space to walk dogs.

The uk’s most smelliest services, very expensive

Nice and easy, got what I needed and out of there quickly

Great helpful staff. Thank you for your help.

I regularly visit as I live locally. Always 5* customer service, very nice and polite staff.

Rude staff who need to be made aware that not all disabilities are visible.

There is lots of litter around this place it's disgusting and overpriced.

Handy services, good facilities, clean & well kept. Good range of food options & good coffee.

Pay for parking 25 pounds, she said that vouchers do not work

as a coach driver i regularly used north bound services but im done with it. when im bringing 40+ passengers in and cant get parked safely because of HGV's in the coach bays its time to move on.

Very relaxing view of mountains just sit there for couple of minutes and you tiredness would go away💯💯💯💯

A truly grim service station. Only worth visiting if you are in danger of wetting yourself before you reach the next one

Great coffee but no Internet on my last two visits.

The last motorway service before you enter Scotland from England. Everyone keeps saying hi to me. This amount of friendliness here should be illegal. Help.

Excellent service from Tyler and Matthew. They obviously take care and pride in their work. Many thanks!

Denise at Costa was great to deal with!

Nothing really good, or bad, just a generic services, with sky high prices they get away with because they have a captive audience.

Parking snap. Everything's fine

Thank you for doing what you’re doing.

A place to call in instead of going teebay

Not that clean and the smell of urine is over powering

Great service station. It has everything you need when travelling.

Brilliant motorway stop & very clean toilets

Excellent place to stop you can have a variety of take-outs to eat

This service station is north of the wonderful and expensive Tebay services. This service station is good because the toilets are clean and it has a Greggs and a M & S shop. These shops are more affordable than others. If you just want a cheaper tea or coffee and a snack then come here rather than Tebay. I like Tebay, but struggle with the prices.

I visited North Burger King for my lunch on the way to work, Joe, Kasia and Rachel were really helpful and chatty. Joe was very lovely and helped me use the kiosk to place my order. I visit southwaite a lot due to travel for work and it never disappoints

Best place to stop on M6 alway a target services

Urinals had heavy urine smell and were not clean, dry urine and pubic hair in urinals. Soap dispensers either didn’t work properly or didn’t have soap. Bottle soap was provided. At least two water taps were not working and the one that did, did not have a good flow rate. Dryers were good though.

Small but functional. Car park nit confusing

Clean, well stocked, friendly staff.

Quick break on the way to Scotland. Greggs was good, as usual.

Pretty standard motorway services, notable points being very expensive fuel, good Cornish pasties, disabled parking being taken over by electric vehicle charging points, well kept toilets. Update 30th December 2024 ... called in again while on my way home ... I wondered why are there so few disabled parking spaces to begin with, and why the electric charging spaces are in the 'prime locations' where some of the disabled spaces used to be. Pretty poor, really.

Tables are disgusting!! Found it hard to find a table to sit at to eat our burgers and it's fairly quiet ???

Terrible place, dirt everywhere, food and garbage on the floor. The tables haven't been wiped, I don't know since when. I haven't seen such a dirty place for a long time. Although KFC's dishes are tasty, I recommend eating them at home.

Came here for years. One day I was there for a couple of hours (spending money there) and next thing I know I get a letter demanding 170 quid. Bailiffs, threats, third party interlopers trying to muscle-in on any bounty and add a few more quid to the sums mentioned. It absolutely stinks. I'll never go to this place again and I opt for Welcome Break etc if possible. Years of custom, 170 quid extortion attempts. That's what MOTO really thinks of you.

Toilet flushes when your sat on and ruins everything

My favourite services on m6 north always happy staff here

Well run and very tidy place , toilets well cleaned and plenty of eatery choices

Just a stop over for a toilet break

The last motorway services in England when travelling North on the M6.

Great stop to pick up supplies and petrol

Popped in for a quite bite to eat when heading up to Scotland. No complaints!

Place needs a make over. Grubby

Services in general were ok. The lady assistant in Greggs was rather rude and offhand to myself and another customer. Not like Greggs staff at all.

Usually stop off for a brew if we are visiting gretna.

Called off here on Monday 11th November on our way to Northumbria. The disabled facility is super, we were able to park in a disabled bay a short distance from a totally disabled toilet situated next to the parking bays. It was superbly equipped with everything needed including a full hoist as well as a wheelchair accessible toilet. The facility was extremely clean and well maintained. Well done Moto

Costa staff were amazing on our stop off for coffee. Good facilities and good atmosphere

Female toilets absolutely disgusting. A visit at 10:20 on a Saturday morning & from approximately 20 toilets none of them were clean all in an awful state, I have seen toilets in a night club at 3am in a better state. Avoid!

Good place to stop for a comfort break and coffee

just a quick burger stop , tasty enough

Great service, genuine people. Services kept clean and in a good condition.

Not the best service stop avoid!

Nice services was very quiet. Toilets were clean and well kept. Good options to get food and refreshments.

Unlike nearby services we stopped here and didn't queue for anything. Lovely sausage barm and coffee ..loo break and on our way .nice place

Quick stop to gas up and use restroom

Parking was good, although several vehicles went around the carpark looking for the exit. Burger King food was very poor, although the cornish pasty was a little better. I would not recommend either. Hopefully, the other outlets are better.

Complicated and dangerous road layout

Most run down dirty services I have been too. Sock on the floor dirty floors. The windows you could not see out of as they were that filthy.

The tables are always covered in rubbish, bins overflowing. Paying a premium to eat in conditions that aren't great.

Absolutely disgusting!! Baby changing facilities look like they've NEVER been cleaned, nappy bin overflowing nappies all over the floor, VERY dirty, unhygienic and the smell was atrocious.