Morrisons Supermarket Cafe in Mansfield

we had to go to kings mill hospital. we had not been for a breakfast since march, we went to see if it had got any better. answer no, all tables dirty, lots of tables full of finished meals.sausage and bacon ok, rest of meal cold and lots of oil or cooking fat on plate.

A family got served same meal that came after us, staff dont know where table numbers are. Theres a young man serving/waiting on tables chewinhg gum and not didcreetly which wrong.

This cafe wins the worse cafe in uk award. Dirty tables- ive never seen so many pots Nothing stocked for lunch One poor staff member, elderly lady running around like a lunatic. While the others just look into space with no idea what they are doing. Staff with zero interest But they win this award based on their complete and utter disregard for food safety I have worked in a senior business manager for some of the biggest contract catering firms in the uk and ireland and i actually cant believe they are still operational! I did email this issue to head office but they are just as ineffective as their team on the ground. They dont get it from the ground! It obviosuly is a company wide issue.. We grabbed a quick lunch requested 2 ham sandwiches for the kids 1 child has a dairy allergy (serious one) I asked for a sandwich to be made, i explained situation with the allergy. Well id say i was interupting the lady on the tills easy day by bothering her and she abruptly told me to get one from the counter. I explained i needed one without butter because of the allergy situation. I was told they dont have butter on them grab one fromtl that counter! I did. Got to the table and opened the sorry sandwich (only say to describe it! The 5 year old with me could make better) Smoothered in butter!!! I mean smoothered!!! Luckily i had checked it before i handed it to our child. Went to the counter fuming!!! The lad who had taken the annoyed lady off. Seemed to be totally out if depth here. I mean i think he must have just finished his school day and was totally outof depth for this level.of customer service. I explained what happened.... He actually couldnt understand what my issue was. As theres no milk in the sandwich !!!! I mean seriously! Thats right people, OMG god how are these people even working here. Its actually scary, they will kill someone with an allergy! Being very confused he had to get a more senior staff member, who was just as complext by this sulituation They didnt know if they could make a sandwich as they didnt have ham ! HAM! Now if i was in a distant land, far away from civalisation i could understand but no ladies and gentleman this cafe is located you guessed it in a supermarket!!! Beyond words! WINNER OF THE WORSE CAFE AWARD GOES TO MORRISONS IN MANSFIELD only postive you have is your located next to kings mill hospital for life saving treatment should they feed you an allergen! They would get 0 stars if it was possible Well done morrisions an array of failures Its actually eye opening !

Sorry but not a good experience. It's been gradually getting worse but I can't think we will be going here again. The order screen had a problem, there were only 5 tables that were clear of dirty pots and there were only about 3 tables in use!! No sauce out anywhere so after queueing to ask I had a cold cob! The sausages were overcooked. It might be cheap but that is not always the best option!! Get the staff to actually clear up instead of standing around, that would be a start. Sorry, it's a no from us!

trays all dirty, staff not smart or clean looking. dirty uniforms. beans cold, toast pale and not done on both sides. we will not be back.

Disgusting food ,for a cafe in a reputable supermarket the food was not fit to give an animal either , very very poor . Not the first time we have experienced this but will definitely be the last

Here on 11.11.23. Nice breakfast. Well done to the cafe staff who stood to attention in the two minutes silence. Sadly the silence was not respected by the pa system which continued to play music and Morrisons adverts during the two minutes. I expect it was down to human error rather than disrespect.

For weeks now they have been saying they have no vegan sausage on the vegan breakfast, why advertising that they do, think it is about time they change it, saying that they don't do that option false advertising surely

Absolutely appalling service, coffee machine not worked , ordered food waited 20 minutes for help with coffee machine .. assistant couldn't be bothered .. then food arrived it was cold and full of fat.. not like Bulwell branch, no smile or thank you ... looking at previous reviews I'd say give them a miss here ... sutton morrisons is not a good store ... manners are free .. we didn't complain in store as nobody around to assist .. more staff needed ... dirty tables and dirty counters think a visit from food hygiene might be required ...

The cafe always seems understaffed. Tables always dirty and take ages to clear, fridges aren't stocked and staff rude about going into shop or replacing anything, and cutlery is always missing. Food is decent and cheap, but not worth the hassle.

Went for breakfast, service poor one lady seemed to be doing everything, toast was pale not toasted properly, coffee machine not working , floor seemed greasy and slippy , manager walking around on his phone, they need to take a few tips from the Ilkeston branch lovely staff and clean store, very disappointed in the Sutton road Mansfield 😞

Just awful kind of sums it up. Went a few months ago, and despite poor service/food, and rude staff, gave them the benefit of the doubt and tried again this morning. No staff on till despite elderly queuing. Went to order screen. No table number cards to place orders. Had to wander round the cafe to find my own. Ordered breakfast and latte. Grabbed the last cup available for my drink. Paid £1.85 for half a cup of luke warm coffee?? Around 2 out of 3 tables not available as nobody about clearing or cleaning. Large Breakfast came barely warm with three items missing, wandered around again to raise issue and finally found a member of staff, response was (with a grin) "oh they just forgot to put them on" Egg undercooked, cheap fatty bacon. Overheard an old guy across from me then complaining that he'd been waiting half an hour for his meal which apparently they had also forgot (mine was served within 10mins - albeit with missing items). Never again! I have worked in the service industry for many years. Myself and my colleagues take personal pride in the customer experience we provide. Morrisons seem to not care in the slightest. I doubt very much that they read or respond to all the negative feedback on this site, as my assumption is that management share the same disinterest as staff. Save yourself the misery and cost of eating in their cafe. Being your own sandwich and sit on the pavement outside for a more satisfactory dining experience.

We were visitng Kings Mill Hospital next door to this store, and decided as we were early we would drop into Morrisons cafe for a coffee and cake to see us through the afternoon of visiting. We got to the cake counter and found there were no tongs with which to take a piece of cake, and people were using their fingers!! On trying to choose a plate we found that almost all of them were unclean with bits of food stuck on and dirty marks, eventually found a couple of relatively clean plates and chose a cake. We then moved on to pick up a cup for coffee, the majority of these had coffee/tea stains inside, found a couple of clean ones and moved along to the till to pay for the coffee and cakes. We were then told that there was no coffee as both machines were out of order. They had hot water for tea, but no coffee, as I do not take milk and cannot drink tea without milk we were left with cakes. If we hae been informed that there was no coffee on entering the cafe we would have gone over to Costa in the Hospital, but by then we had already picked up the cakes and felt it wrong to put them back after having to use our fingers to get them in the first place. We will not be using Morrisons Cafe at any time in the future.

The issue that I have experienced was: my partner and myself came to your store to eat after dropping my father off for his cancer operation at Kings Mill. After we had eaten my partner noticed he had something mangled around his teeth and at the back of his throat, he then started to choke on the rubber like material which physically made him sick and unwell. He suffers with anxiety and Depression and also has BPD plus PTSD. A complaint was made to yourself ( dean boot manager at Mansfield morrisons) and we sent you a screenshot of what came out, you told my partner you would get back to him as he provided you with his mobile yet we haven't had not one single call yet this happened a week ago today. My partner has since called store to get hold of you to be told off one of your colleagues that because we don't have an reciept then they can't do anything, when infact the machine you order food from stated that it was out of order and not giving out reciepts, we will not be penalised for your broken machines, I want this sorting or I'm going ombudsman!! And I also have my bank statement that proves we ate there. It occurred on: 2023-01-31 This meant that My partner had a full blown anxiety attack and was physically sick, it ruined our whole day all the rubber was mangled around my partners back teeth. So morrisons got back to us with a £10 good will gesture yeah rite our food was over £12 a good will gesture to me is where you get back more than you exceeded. So I've had to go trading standards with my complaint as morrisons are now ignoring me. By the looks of all the reviews on here the cafe seriously needs looking at, used to be lovely years ago gone write downhill.

Fairly quiet with about twelve customers at around 4.30pm on Fri 03/02/22. Dining companion's meal better than mine but their's not the best ever. Mine was barely warm, latte the same. People pay good money for what they expect to be a warming meal, especially important when at the moment they may not be too warm at home. We all know that, at home, during the process of removing from oven or hob, plating up and actually sitting down to eat, food becomes, at times, less hot than we would like. When will restaurants and cafés realise their obligations in ensuring that food/drinks which have been paid for by a customer - must be served hot if applicable. If this is something which cannot be accomplished, then they should advertise as serving only cold food and cold drinks.

Sadly this cafe's standards have fallen since previous visits. The computer ordering desk failed. The manually operated till accepted an order for soup only to be rejected by the kitchen staff. The teapots were a deep shade of rust. The coffee machine gave out the wrong coffee No spoons available. At least two of the table number stands were broken (but left on the tables serving no purpose. The couple on an adjoining table left some 80% of their Xmas lunch uneaten. We did not enjoy our snack or coffee. The Cafe has, sadly failed to achieve its previously acceptable standards.

Will not visit again for a meal. Who wants to be ordering everything via computer screen and then to be told 'will have to change, run out of that meal. Cancelled meal, time wasted. Went elsewhere for better choice and service.

We’ve eaten here before. There are occasionally issues waiting for someone to come to the till to take and place orders. I think the management probably hope people will order remotely and pay via the app, but this isn’t for everyone. The table system has changed since our last visit. Previously we had to find a table and give the table number when ordering at the till. Today at the till we were given a number to take to the table and display. The café was nowhere near as busy today as we have seen it before. There were no mugs available for hot drinks and we had to wait while these came out of the dishwasher. We’ve had this before here. If they had more mugs they could have some in the washer and some available at the same time. There are two coffee machines and both were out of action. So there was only tea available as a hot drink. We wanted coffee. We ordered fish and chips, one regular and one small. We were told that there were no garden peas available and we agreed to have mushy peas. Why the staff can’t acquire garden peas from the store (tinned or frozen) I don’t know. All in all not as good an experience today as we’ve come to expect here. Staff were friendly enough and apologetic but still the café should be able to do better.

Where do I start dirty tables dirty cups and dirty knifes and forks even terble food I've food was cold or burnt under staffed only usually I give good reviews but at Kingsmill morrisons cafe I wouldn't even give a 1 star

First time we've eaten at Newark Morrisons. Ordered 2 cheese and onion quiche main meals. The waitress came to our table stating no quiches available. So we ordered 1 full English Breakfast and 1 lasagne meal. The waitress bought 2 lasagne meals so she failed...

Visited Morrison, by Kingsmill Hospital for a quick bite to eat, but was terribly disappointed. We ordered a breakfast and a macaroni cheese through their ordering system because no one was available to serve us at the counter. We then waited over 30 minutes for...

This is an awful cafe. Same person serving at the till, cooking, serving at tables and clearing. Walking and working in slow motion! Clearly disinterested and demotivated. The staff need to change or be changed. Whoever is responsible for running this shambolic excuse for a...

If you love a challenge the Breakfast at Morrison's in Sutton in Ashfield right next door to the mighty Kings Mill hospital is the place to be. Rodney and I were there at 9am. The shop and restaurant had been open since 7am. The challenge...

Best to ask what they have , due to not having items on menu which makes self service screen irrelevant..food poor quality , don't bother.

No knives and forks. Flashing overhead lights. Only one member of staff visible. Tables cluttered with dirty dishes. Wouldnt visit again.

Called in today for a good breakfast ,as previous Morrisons cafe shad been good. Well this one aint! The staff member for was more interested in doing her inventory than us, so I chose to use the dreaded machine! Worked ok,paid , got the coffees....

Called in here for a bite between appointments. Ordered the Ultimate Breakfast hoping for good fresh cooked food. Sausage looked like it had been stood all morning, black pudding was like a charcoal briquette, bacon fatty and covered in scum from water produced when cooking....

This cafe shouts out serious staffing issues , and it is not the first time I have experienced this . The few staff in evidence are miserable and poorly motivated . This results in very few , and dirty trays , no-one at the till...

cafe was very disorganised - till left unmanned for a long time, no milk or sugar and no staff to ask to refill. Cafe ran out of bacon dispite having supermarket shelves full of it. Food was actually very good, however the attitude and organisational...

We called at Morrisons Sutton Road Mansfield for lunch and had fish and chips (one with mushy peas and one with garden peas) and a mug of coffee each. The food was excellent - and far better than fish and chips I had recently had...

One of the Trading Managers of Morrison's Supermarket Stores Zafar is too ugly and runs after employee like a Desperate Rooster. My name is Usjad Hussain by the way. Zafar stinks of poo.

tripadvisor will allow a review of newark morrisons, so this is the only way i do one.we had breakfast, very average. sausage not nice.the rest for what we payed as stated.

Visited here for a snack before shopping at the store and yes it was okay,staff where nice and place clean. Did a job.

I have visited here a few times this montg when in the area and needing something quick and cheap to eat. Lots of menu choices but the quality varies. The food is cooked and served quickly. Lots of fresh cakes and sandwiches on offer as...

We seem to be making regular visits here when we come to do our shopping. At teatime there is a meal deal including a drink, which make a good value meal. Highly recommend as all food is freshly cooked.

Did shopping then called for lunch Service quicker and better than previous visit although new member of staff on till could not find what wanted or assist with new menu Food reasonable standard good price

Did a weeks shopping here nice store plenty of offers (loin pork £3.75 a kilo ) beans and tomatoes are on offer also picked up a 5p of-petrol . Had a lunch in a very large cafeteria very friendly service large car parking Very Near...

popped in at 11am ordered small fish and chips £4 it arrived on my table @ 1130am , did nearly leave but was so hungry , I saw other people complaining about the wrong items being sent out which this is probably why my small...

Given up tried all options for breakfast had cold poached eggs - dry scrabbled eggs - greasy fried eggs - cold fresh tomato - hard not able to cut into hash browns - uncooked bacon - sausage more cereal then meat - cold plate

Lovely Latte and cake in this large and spacious cafe. However, most of the tables had not been cleared or cleaned and they had run out of paper takeaway cups which meant I had to rush it cos I was not appraised of this until...

Had a lovely bacon roll with a pot of tea which set me up for a busy morning. The bacon was well done as I requested. The cafe is bright clean with freshly cooked food.

Popped in and had a lovely bacon roll with a pot of tea which set me up for a busy morning. The bacon was well done as I requested.

Haven't been here recently but although prices have risen the food is still good value, quickly and freshly cooked and served. Hot meals are now ordered and paid on a touch screen at the entrance - ok for those who are computer literate.

Have been visiting at Kings Mill recently. On the first occasion we dropped in for lunch. I had sausage egg beans and chips. Egg OK (ish) as were the beans. Chips, however lukewarm leathery and tasteless. The sausages were dry and looked and tasted as...

Good food at good prices but a long wait to get your food so do not visit if in a hurry think of dropping husband off to order food whilst u do the shopping hopefully it will be there not long after you have done...

Fish , chips and mushy peas for 1. Service not too bad, friendly staff but the fish batter was soggy and full of fat, the frozen chips were undercooked. Lots of tables needed clearing and a good wipe. I know it’s supermarket food but sadly...

Luke warm jacket potato with tuna for me & cold chips with a cheese toastie for the husband , served on a dirty table shoddily by a man wearing remnants of every meal served possibly that week , surrounded by Mansfield’s / Sutton’s finest misfits...

We have had issues with sloppy service and poor food and refrained from coming back due to these reasons however during a hospital visit to kings mill we decided to give the place another go BIG MISTAKE!!!! Food was late, badly served and the breakfast...

we found the meal could have been better. fish was in soggy batter. unable to eat it. the rest of the meal was okay . staff were really helpful.

Buen lugar para ir para una comida rápida. El personal es muy amable y el lugar es limpio. Sin duda volvería.