Mollington Banastre Hotel & Spa - Chester in Cheshire West and Chester

The rooms Could do with a bit of tlc. A little tired

Evening meal was fab, hostess was amazing, she was definitely over worked, manning the bar, seating guests, taking food orders and waiting on tables single handed. Room was dirty, musty, damp, smelly, dated and badly equipped, not even a plug for the bath! The mattress was hard and too small for the bed base, Carpet was damp, couldn't walk on it bare foot, had to keep the windows open due to the smell and damp in the room, room stunk of cannabis with guests standing outside smoking it! other people were checking in and then checking out right away as the hotel rooms were that bad, 1 lady described the smell of urine in her room, along with the carpet having urine stains on it! Swimming pool facilities were out of order, this wasn't mentioned on booking or prior to arrival, to any of their guests. Overall, the place is in a shocking state of repairs.

I had the absolute misfortune of visiting what can only be described as the worst hotel experience of my life. I booked a spa day expecting relaxation, but what I encountered was a disaster from start to finish. The pool was out of order—something they failed to mention until I was already there. No sauna, no steam room, and everywhere I turned, I was greeted by signs of damage and disrepair. The treatments, which were supposed to be the highlight of the day, were nothing more than rushed, average-at-best sessions that left me more stressed than when I arrived. And don’t even get me started on the cream tea—it was a complete joke, bordering on inedible. Stale scones, tasteless cream, and the tea was lukewarm at best. The staff were utterly clueless and unhelpful, clearly lacking any proper training or care for their guests. But the manager was the worst of all—rude, dismissive, and completely uninterested in addressing any of the numerous issues I raised. The hotel itself was a nightmare: unclean, untidy, and quite frankly, unsafe. I will be lodging formal complaints with Health and Safety, Food Hygiene, and Trading Standards. This place should be shut down immediately before anyone else has to endure such an appalling experience. Avoid at all costs!

Spa day - pool out of order but not informed of this prior to visiting, 1 sauna working but not switched on, other sauna and steam room out of order. In the changing room the showers were broken, dirty and the thermostat broken so you almost burnt yourself. The hairdryers lasted about 30 seconds before going off. Treatments satisfactory but not the best I've had, cream tea was a small scone with jam and cream and a coffee. The manager was not very helpful when complaining either and just made excuses - needless to say we won't be returning.

Came here for the first time, didn't even bother checking in People complained about dirty rooms and rude staff and I saw it aswell! Wouldn't recommend

Rooms are not what is imaged on their site. Stayed in two rooms over two weeks. The rooms are not desirable at all. They all need a serious update, as they are stuck in the 70's. Broken/torn Curtains, I have to wash my hands after opening or closing them. The window in the bathroom does not close properly to lock. Shower has no power in it at all and signs of damp on the walls and ceiling. No sockets near bed area. One very large window in the room had condensation and limescale in it, did not make it feel good on a beautiful day. Sofa/ sofa bed in room is filthy and has a carpet of dirt and vape pens under the cushions Spare single pop up bed in the room with no sheet or covers on it that had stains on it. Restaurant very quiet. Did not use as menu was not appealing. The rooms are not that quiet, can here every door, light switch, shower and tv from the rooms either side.

Tv not working guy in reception said "I will see what I can do" after complaining 4 times he said it was broken..very over priced drinks. Place is worn and tatty..

We came here for a spa day and to be honest we made it 4 hours. We had a lovely massage and a facial. We thought we would be nice idea to sit by the pool. There were 3 beds 1 had a big hole. 3 steam/sauna rooms only 1 worked which didn't have a light on. The whole place is run down and needs money spending on it

We had a lovely stay here, the staff were very friendly and the food at dinner was great- I’m still thinking about the halloumi salad, and the fish and chips / veggie lasagna were excellent. The pool was fun for our little ones and the garden was beautiful. The rooms were basic but clean and comfortable, my son loved the bunk bed! The breakfast was basic and it may be nice to have a few more options like fresh fruit, yoghurts or pastries, but all in all we enjoyed it. Great location for the zoo too!

Only arrived today staying 2 nights very impressed so far

Dirty and in need of a serious upgrade.

Lovely helpful staff especially Laura, room comfortable, plenty of parking, on a bus route, convenient for Chester

Slightly concerned prior to my arrival regarding some reviews I had read but my experience was very satisfactory. My room which was well equipped with disabled facilities was excellent. The service from the staff was also very satisfactory and the dinner menu was enjoyable. I and my fellow guests would all be pleased to return on another occasion.

We booked the hotel as part of a friends birthday celebrations for a murder mystery night. Upon check in the staff were very friendly. The hotel certainly looks like it has seen better days though. The exterior looks unkept and the reception area was ok, just very 90’s in its styling. We checked into the room and it was fine. Very basic but clean and had what we needed for the night. We noticed the walls were very thin almost immediately as we could hear people talking in the room next door. The facilities again are very tired. The pool area and gym would require extensive refurbishment to bring them up to modern standards as the pool itself had a number of wobbly tiles around it, the changing rooms were like a maze with a large number of bulbs not working so they were very dimly lit. Sauna didnt have a light in there making it impossible to use safely. Nevertheless we all had a laugh swimming in the pool and catching up with everyone. I couldn’t fault the food in the evening, very tasty and generous portion sizes. I feel 3 stars is fair as the hotel itself (excluding the facilities) would be around a 2 star standard but adding the facilities on gives it that extra star. All the staff were helpful apart from one barman who overcharged charged a friend of mine £55 who then had to wait 2/3 days to get the money back! Now we paid over £110 for the room as part of the package (the experience and food was about £59 each on top of that) and it was far too expensive for what you get considering the same room was available on another website for £65 for the same time. Overall, it is a safe place to stay for the night, tired and run down but staffed with some very friendly people.

Sadly I think there was a massive lack in communication between Groupon the hotel/spa and confusion on my part but my visit today was quite disappointing. I arrived at the hotel at 9.55 as my email stated "10 till 5 use of facilities" . I followed the signs and parked at the back as it said spa ... Parked up as there was orange blocks up so couldn't drive down, so walked the path instead, after walking abit down I couldn't see any clear signs or entrance so made my way back up and headed for the front desk. The gentleman at the desk said "hello" and I said "hi I'm here for a Groupon spa day?!" He asked my name / looked it up and proceeded to let me know "I was late for my treatment" (no one not the hotel nor Groupon even asked me what treatment I was wanting nor the time it was set to or I would of made extra time to make sure I wasn't late for that as far as this morning was concerned for me as long as I was there for 10ish I was just turning up and sorting it out while there) I was walked to the spa area and given one towel. And left in the hands of the lady doing my "treatment" "Here's your 10 o clock " it was all abit awkward. The back massage was lovely (didn't choose that but they read my mind) but I went in feeling obviously rushed and very confused. After I sat in the waiting area and looked around ... I felt very out of place. there was 3 members of staff I saw 2 doing treatments so they where in and out of the rooms and one who came in once to serve cream tea to a group of 3, they dropped it all on the floor felt so sorry for the girl as I think if shes wasn't beong talked to by 3 people at once she would of been able to concentrate more on putting the iterms down. After that no one .. I didn't know what to do with myself as I felt I didn't want to get anything else wrong. I didn't want to swim incase cream tea was going to be served to me at any moment . I didn't know if I could ask for drinks or where to go and didnt know if I had to get re dressed just to go get something from somewhere. It was all abit awkward and isolating. Sadly I left at 11.⁴⁵ without the cream tea part . Didn't know what to with myself. In all I'm very disappointed and my husband isn't happy with it being a bday present for me. He feels hes let me down in the choice he made. If I did go again I definitely would go with someone else and share the awkwardness.

Charming Country House Retreat! I am currently staying at the Brook Mollington Banastre Hotel & Spa in Chester, and I must say it has exceeded my expectations. From the moment I arrived, I felt welcomed by the friendly staff and the serene surroundings. Country House Charm: The hotel’s historic charm is evident as soon as you step onto the grounds. Dating back to 1853, this 3-star country-house hotel offers a unique blend of history and comfort. The beautiful gardens and well-preserved architecture create a warm and inviting atmosphere. Family and Pet-Friendly: As a family traveler and pet owner, I am gratefully appreciative of the hotel’s commitment to being both child-friendly and pet-friendly. It’s not always easy to find accommodations that cater to both kids and furry companions, but the Brook Mollington Banastre Hotel does it seamlessly. On-Site Amenities: The hotel truly stands out for its on-site amenities. The indoor swimming pool provided a refreshing escape, and the sauna offered relaxation - not the mention the sublime poolside jaccussi! After a day of exploring, The well-equipped gym allowed me to maintain my fitness routine without leaving the premises. And let’s not forget the convenience of having everything right there! Culinary Delights: What truly impressed me was the personalized service from the chef. Upon discussing my fitness regime, the chef agreed to create a custom meal for me. I enjoyed a delicious made-to-order salad along with perfectly grilled meat. It’s rare to find such flexibility and attention to individual needs. Highly Recommended: In summary, the Brook Mollington Banastre Hotel & Spa is a hidden gem in Chester. Whether you’re traveling with family, pets, or simply seeking a relaxing getaway, this charming country house ticks all the boxes. I highly recommend it for a memorable stay.

This hotel has alot of character. The staff and service is really good. The food was excellent value and is genuinely outstanding. The building could do with extensive renovation The swimming pool and facilities were particularly dated but it has a certain charm that does blend well with the experience. The spa package and afternoon tea was good value and the room we stayed in was excellent.

I went for spa day with family, it was birthday present which needed to be used before it expired next month. The staff were friendly and helpful so no complaint there, but the facilities themselves could do with a make over, especially the showers, not all of them have proper shower heads, so we had fun making them work. Then the water was either extremely hot or freezing, you couldn't have anything in between. After we had our treatments, facials and had swim, we decided to get some lunch but all that was available was one type of sandwich. I think maybe because they had a large wedding there the night before they decided not to do food at lunch time. But I don't know so we ended up having lunch at home. I wouldn't go again I would instead save and try Carden Park which is far better. If they updated the facilities and made sure they could feed you when it would be great but its not. Also it would be good if they provided you with more than one towel and if they made the shower/changing area not so cold.

My daughter and I had a spa day package booked but when we checked the reviews we were very worried. I’m glad to say that we had a wonderful day. Thanks to the reviews, we knew that we needed to take our own dressing gowns, footwear and padlocks for the lockers. The provided towels are quite small so we took extras. We used the pool, jacuzzi and sauna and had a cream tea (scone with jam and cream) and a pot of tea or coffee). We finished off with a lovely, relaxing massage. Paul introduced us to the spa, explaining where everything was. He, and all the staff were friendly and helpful. The facilities were clean and the slight smell of new paint in the hotel was proof of on going maintenance. We hope to be back soon.

Checked in and member of staff was helpful and polite, went to room and horrible smell found someone had used toilet and not flushed it. Room was dirty with rubbish in draws, behind bed, bathroom. Told reception and gentleman apologised and said he had no other rooms. Went to use pool and changing room was messy with lockers broken, floor needed a good clean. Pool was cold so could not stay in it, spar not working with no notice anywhere, shower constantly running as won’t turn off. In morning found cockroaches on window and when informed lady on reception laught and could not care about it. When I asked for a manager she told me they not on site but will call me within 24 hours. Still waiting for the phone call 10 day later.

Came for a spa day with lovely friends, Paul the Spa manager was very friendly, we had a great day with excellent. Massages .,swim in the pool and ,soak in the lovely hot jacuzzi . Yes its tired ! But felt clean . , decorators where busy and maintenance was being carried out , the lovely grounds and friendly team make it a friendly place .

It was pleasant enough. Breakfast was OK had to wait for more food to be cooked Pool was OK it needs alot of maintenance doing jacuzzi wasn't hot it was colder than the pool. Steam room broke. Sauna is very small room for 2 at most. Wide range of Gym equipment very good Evening meal was lovely

I've never stayed in a hotel that's has been as cold as this. The first room we were given the windows did not fit and the draft though them was ridiculous. They moved us after we complained, but no heating on in the room we were moved to. Told us the heating is on a timer. Also the Restaurant was empty but the service was very slow. Wouldn't recommend to anyone.

Came here on a Murder Mystery night away. On main road a short taxi trip from city centre. Reception staff very friendly and helpful. Room quite basic but clean. Shower over bath with plenty of hot water. Walls VERY thin. Could plainly hear next room conversion, every word even though they weren't raising their voices. No matter, just put a radio station on the in-room TV, for everyone's privacy. Evening meal was well executed and the buffet breakfast was of a reasonable standard.

Last year I became a member of the gym through a rewards system run by my employer. I went down to the gym and signed up with them no issues and was issued a gym card. I have had no issues until very recently when I went down only to be told very rudely by a member of staff claiming to be a family member of the owner of the hotel, that my membership was invalid and refused my entry. I showed proof of my payments by providing a payslip since it automatically comes out of my pay every month. I also provided email confirmations very clearly showing my payments and my membership. His response was a series of rude remarks followed by him taking the gym card off me and telling me to leave. I now have to go through my work portal and jump through hoops to cancel my membership since I was not able to cancel it at the gym in person because my membership 'does not exist on the system' even though I have had no issues going for the previous 6 months. As a result I am still paying £80 a month for a gym that apparently I do not have the right to use. For a member of staff that works on reception you would think that they're there to help however not only did this member of staff think he was better than everyone since he claimed his family owned the hotel but he also offered no solutions or help and instead told me to get out. I would avoid this gym at all costs as apparently if you pay you still don't have the right to use their facilities.

Out of way place but nice location great walk into Chester along the canal about 4-5 miles even though it was frozen over we were quite warm walking very cold I hotel until heating came on but bet its great in summer will visit again