Ming Garden Restaurant in Isle of Wight

Great service very pleasant owner and waitress. The food was excellent 👌 Thank You 🙏

Great friendly place, amazing menu, good size portions, not expensive, service very good. I'll definitely recommend and will return.

Very quite in the middle of the week, but do not let this put you off. The service was first class also the food. Amazed at the quality and the price we paid for the food.

The food was lovely and came quickly. Despite other reviews, we were served by three different people, and all of them were nice and welcoming.

always beyond satisfied with the food and all staff are friendly and polite

We ordered a takeaway, it was absolutely gorgeous!!!! We would definitely recommend new ming garden! Very reasonably priced and delicious. We had chicken balls in batter with sweet and sour sauce, beef chow mein (best I’ve had!) and sweet n sour chicken Hong Kong style (lobed the fresh pineapple and peppers in it too yum!!!) with egg fried rice and some veggie spring rolls, all tasted amazing! We will be back thank you new king garden 🥰🫶🏼

If I could put minus 5 for Service and Atmosphere it would still be too high. When me, my wife and 2 kids walked in we were met with a scowl from the Asian lady at the till, then she barked at the 2 young girls to serve us. We got taken to our table then they took our drinks order, after not being sure if they have tango or fanta they got it correct. Then the food they were missing 2 dishes, we asked about one dish that was missing and they said they will go and get it no problem. 10 minutes later we asked about the dish that was forgotten, the server said there was no extra dish on the bill. No offer of making it or adding it just saying she was confused. It's a shame because the food wasn't bad (that turned up) but the attitude there leaves plenty to be desired. Wouldn't go back there if they paid me just because of the pure lack of customer service.

Food was ok, I’ve had better. When entering the restaurant we were greeted with a not so friendly face, they then put a table together for the 4 of us. They took our order which was such an ordeal!! They didn’t know the numbers and expected us to know. I asked for 3 portions of noodles and got only 1 portion I asked if the other noodles were coming and there response was “oh yes I just see it on the receipt” I thought they was getting the other portion waited 10 minutes…. Asked if the noodles were coming after waiting 10 minutes, there next response was “oh there was no other noodles” I said don’t worry and the young girl waitresses looked at each other and said oh I’m so confused. I personally think the service was awful and the waitresses were far too young and had not been taught customer service at all! It’s a shame as there doesn’t seem to be a lot of Chinese restaurants in the area when visiting, and we won’t be coming back.

Food was lovely but everything else was appalling. Waitress was surly and rude. We were the only people in the restaurant but they turned away a couple at 8.30pm saying it was too late! They had no ice. We ordered spring rolls whilst deciding what we wanted from the extensive menu but when they arrived she wanted to take the menus away as she said she didn't want oil on them from our fingers! We said we weren't ready to order the main course and promised to wash our hands before looking at the menu again! I've never met such a rude waitress in my life! Throughout the meal no-one came to see if everything was okay. We felt like we were just an inconvenience and they couldn't be bothered with us. Such a shame. Has the makings to be a lovely restaurant which is much needed in Newport.

I visited the restaurant this past weekend as part of a large group. It's my second visit to the restaurant. There was another large party at the restaurant so they were quite busy. As part of this, our waitress was a bit stressed, however I really wanted to give her all the credit in the world. There was a lot of us, and as always in these situations people forget their orders, or there's some confusion. Even though she was stressed, she stuck with it with great humour and we all felt she did a great job. There was some mix-up with the orders, partly as I said from people not remembering what they ordered, which I think got her some flak from the owners but I really want to emphasise that we as customers really had a great time. Her natural humour and the way she handled such a large group was brilliant and having worked with young people I can only say I was beyond impressed with her, something everyone agreed on. She made it a most memorable experience and if anything she deserves a heap of praise for how she handled it. Please pass this on to her as she made our weekend on the island extra memorable.

Four of us made a visit to this restaurant and glad that we did. Food was excellent and we could not fault the meal or service. Portion sizes were just right and none of the food was greasy. Staff were very friendly and served us in an efficient manner. We will return when we are back on the island.

Excellent food, arrived promptly, very good value. Five of us visited this restaurant last night and we were all very impressed with our meals. There wasn’t any delays between courses and the food was all excellent quality. We had various set meals which are a good way to try different dishes and are very good value. We would all certainly recommend this restaurant.

Absolutely beautiful food and very good value for money. Will eat there again next time I'm in the isle of wight.

Excellent food and one of the best Asian restaurants on the Island. Have eaten in and had takeaways too. They even deliver to East Cowes.

Not many customers for a bank holiday Saturday evening but we were early. The young waitress, a bit inexperienced did her best and the food was good. We had an enjoyable evening and when we left we were the last. Upon asking for the bill we were presented with a machine printed list of what we had bought but it was totalled by hand at the bottom and upon presenting a card for payment a strange looking card machine was offered to us and on using it it asked for verificating from my bank, I had left my mobile phone at home and so was not able to do so and I tried another card with the same result. My daughter then used or tried to use hers, again with the same result but received no verification call and so we were left with no option but paying by cash, which fortunately I had on me, we left taking the list of purcases with me as we had agreed to go 'dutch' and settle up afterwards. On checking the £160.90 bill the next morning I found that the hand written total was £24.50 in excess of the list of Items. I leave you to draw your own conclusions....

Hadn't been in nearly 10 years but still a lovely authentic Chinese restaurant with tasty food and lovely customer service.

Overall, the food is very good. I recommend the fish-flavored shredded pork, seafood tofu soup and crispy duck. It tastes very good and my wife and I were very full. The waiter is also quite cute and her service attitude is very good. But something happened. The crispy duck was mistakenly recorded as a medium portion when we ordered it. We originally ordered a small portion. This is understandable because there were many people when we came and the waiter was very busy. When I When the waiter discovered the wrong order, he was honest enough to admit it, which was nice. . But the Chinese female owner of the restaurant was very strange. She felt that since we had finished eating, we should pay, even though the order was wrong; we ordered a small portion of duck, and we didn’t know what size the dish was, but as long as we finished eating You should pay, obviously there were some strange overbearing terms, but fortunately, I was refunded the excess money in the end because I insisted on doing so. The honest and lovely waiter is the reason why I gave it a five-star rating. Finally, this store has different payment options for Chinese and foreigners, for foreigners they can swipe cards, but Chinese people seem to only be able to pay in cash, which is funny, the pos machine was apparently available when I arrived, I saw The British natives are using them. When my British partner went to check out, the Chinese female clerk took out the POS machine, but when I went to buy the packaging box, she wouldn't let me use the POS machine 😂 smart Chinese

Very delicious dinner..the place is also very romantic and cozy..there are beautiful orange roses and nice smelling candles .a good choice .very satisfied!

What a disappointing evening. I recommended this place as I had had very good meals here before. Despite it being Chinese New Year, we received no welcome. It was so cold that we had to keep our coats on and the service was dreadful. The two waitresses appeared out of their depth; we had to ask for cutlery and chopsticks, and no serving spoons were provided. One server was rude when we asked for the used plates to be cleared before serving the main course. The waitress didn't know how to open our wine bottle, so we had to DIY. Food service was very slow and mains arrived 2 hours after arrival, though to be fair, the food was tasty, plentiful and hot. We could not check our bill, as it was presented as one single total amount. We are not likely to return.

Had to wait two and a half hour for food to be delivered

Do not come here if you fancy a night out! The restaurant was very cold meaning I had to eat with my coat on including almost everyone in the restaurant. (there were no radiators anywhere!) We were one of the first in and were still waiting as the last patrons left, people who arrived well after us got food before us,strange... The service we got was laughable, the food was mediocre, the fact that it was Chinese New Year and none of the staff were even bothered will mean we will never come back, there are loads of other restaurants to eat elsewhere on the island. The fact that we were given a total amount rather than a breakdown of the bill (6 of us) just sums up the whole total mess of the evening

Service was awful, food was cold, rude staff, toilets out of order.

I have never had an issue with new ming garden until this evening… They had given me the completely wrong order, the food was cold & wasn’t anywhere near as nice as usual, I was very disappointed and will not be going back there again!

Love this place, our favourite eatery, food is delicious and plentiful, staff are lovely, sometimes a little crazy but that makes for the wonderful relaxed atmosphere. Would absolutely recommend 👌

Our favourite Chinese in Newport. Dine in and takeaway. 🙌

Excellent food at excellent prices

New favourite Chinese and delivers when most others won't to our area!

The BEST Chinese food establishment I have tried on the Isle of Wight. We have had several takeaways and eaten in a few times at this place and the food is always delicious. I have never had a bad dish served to me from here. The staff are amazing, always rushed off their feet with doing takeaways and serving inside but always very friendly. I always recommend this place to my friends.

After some confusion about booking, was shown to a back table, just covered by the building lights, drink orders taken straight away, food started following 5 to 10 minutes later. Food was good, plates are small. Room was very cold, even after eating. For the amount of money i paid i did expect to be able to take my coat off at least!

Rang up to book a table for 7pm but had to change it to 6pm so rang up to to rearrange and they had us down for 8pm. Arrived at 6:02pm and was told our table was given away because they thought we was no shows. Got put at the back of the restaurant, even though there was Jack all people in there. Half the lights were off! (maybe they was trying to save money because of the cost of living crisis??) The restaurant itself was stone cold, every person in there kept there coats on. The ladies bathroom was even colder and the seat was so cold I could of got frost bite! Everyone that went in there squealed when they touched the seat. The mens were just as cold and the taps were frozen. Food itself was amazing. I would never eat in again but would order take out.

Rather shocked at the experience. No one was in the restaurant. I had to ask for water as it wasn't offered (there was no offer of drinks I'd like). When I asked for the toilet, the waitress just pointed at no particular direction and said there which was into a dark hall as the lights were off. When I couldn't finish the food as it didn't taste that great, I was charged 50pence per takeaway box. So overall really disappointed experience. It felt more like a takeaway sit in at best and the food wasn't great.

Authentic and skilfully cooked dishes. Good size portions. Lovely ambience and attentive waiting staff. There was a large party booked when we visited which meant we hadn't to wait a little longer for service but we were warned when we rang to book, so fair enough. Great food and service.

Went there last night for my 60th birthday meal, 6 adults and 4 children, the food was excellent all brought out very fast, the waitress was friendly and did an excellent job sorting out who's food was who's, we had the most amazing night with delicious food. I can't fault them whats so ever, thankyou.. definitely will be back !!.. ps daughter is a vegetarian and was so much for her to choose from..

I have NEVER encountered such a rude waitress in my entire life, we were not welcomed from the offset . The order was taken which was an experience in itself , drinks were just placed down , no acknowledgement to whom they were for, when the food arrived it was literally smacked down on the table. We were out with friends from the mainland and we didn’t want to make a scene , but they sat opened mouthed in amazement and said they couldn’t believe what they were witnessing, even the table next to us commented how diabolical the young waitress was! She obviously didnt want to be there , and I wish we hadn’t. The restaurant was very quiet , I think we now know why. We will NEVER return to this establishment again .

Food was great but service appalling. We were expected to eat our main course off the tiny plates for our starters, when we asked for big plates were told we couldn't have them as it caused washing up! 😡 No one came to ask if our meal was ok or if we wanted more drinks or desert. Would NEVER go here again! Not acceptable

Great food appalling service. Were expected to eat our main course on the tiny plates we'd used for our starters. When we asked for bigger plates were told no as they'd have to be washed up! Excuse me! 😡 No one came to ask if all was ok, if we wanted more drinks or dessert. Definitely will NEVER go here again. Shameful!

Very quick service and delicious food. Would come again.

Good food, all the dishes were nice.

The waitress (wearing the black face mask) was very rude on arrival. We told her we had a reservation and she simply barked “it’s cash only ok?”. When taking our order, one item was out of stock so we were choosing another dish and she got impatient and said she would come back. She did not offer us drinks after we placed our food order. When setting the table, she knocked over the flower pot and just threw it on to her tray in an aggressive way. On to the food, the Ho fun was burnt. We had asked for no soy sauce and she said that’s why it was burnt, “onions are like that”. My wife and I come from a family of Chinese chefs so we know that is not how it is. She did refund this dish. The toilet had no toilet paper in the gents or the ladies. When we came to paying the bill, I asked for the receipt and she threw it at me. No words or pleasantries were exchanged by either her or the other young male waiter. The only redeeming features were the rice portion size was good and the place was generally clean. Worst service ever. Food not much better. An awful experience.

Shocking and appalling service received from the Chinese owner the minute we walked in. We asked for a table for three in the middle of a week evening and she completely refused us a table and said there was a big booking in EVEN though there were plenty of tables available plus more in the back! We offered to take a carry out instead and were left to look through menu and when I began to order and ask about the menu options and ingredients she was utterly rude and very unhelpful and professional and said no everything is same normal food…?? We dropped the menu and walked out

The food was delicious. We ordered one set meal for 2 and some extra dishes and the amount of food that came out was fantastic. (We had to ask for take away dishes ) for the left overs

Have only had takeaway from this place but it is my go-to every time! Food is delicious, reasonably priced and always delivered very close to the requested time. The lady that takes the orders on the phone is also very friendly.

Went here on the spure had a rude encounter with staff at the Indian restaurant opposite,. What a surprise. Nice clean place to eat, food took a bit of time to come but was not annoying. Excellent food options and tasted nice, well recommended best option. Finished off all the dishes I ordered!

For the quality of the meals and the options this restaurant definitely has a decent chef in the kitchen. I enjoyed every dish ordered and with a decent time to cook it would sit top on my list for Chinese restaurants. As for the seating, we sat up front and it didn't feel as authentic as the back but maybe next time we could switch up where we sit. The staff were amazing and the restaurant in itself was spotless.

Extremely surprised to find good Chinese food here on the island while on holiday! After a week in the UK, we felt the need to have rice. Everything we ordered was delicious - highly recommend the beef fillet with ginger onion sauce, lamb cumin and egg fried rice. Food was served timely and service was good. Will be back again the next time on the island!

Lovely dining room, good decor and clean. Ground floor access. On street parking and near public car parks. Extensive menu. Food is fresh and cooked to order. Bookings not needed and can accommodate large groups with additional large dining area at the rear. Delicious food and well presented. A hidden gem.

Lovely meal and friendly staff. Very reasonably priced meals and drinks. Great place for a crowd or a couple

Well to be honest the title says it all. I ordered a massive order for my daughters family birthday get together. Food was cold, items missing. Egg fried rice had no noticeable egg. Curry tasted like veg water which was congealed and brown no spice no curry taste. Crispy beef mush. I rang up to complain no answer all evening. Next day I rang spoke to a lady who basically said I should of rang last night I DID Useless said she would speak to manager and get back to me . Few hours later a call wow impressed NOT nothing can be done, no sorry nothing basically said it is what it is . I was devastated could not believe wheres the customer service. My daughters 21 st ruined did they care NO. I said to the lady on the phone I'm leaving you a 1 start review she said ok ..... Some people AVOID RUDE STAFF, RUBBISH FOOD YOUR BETTER OFF WITH MICROWAVE MEAL

Fantastic, better than almost all the Chinese food I have had in America. Worth trying!

was hankering for a decent spring roll...

Food was okay, I felt rushed to eat my food & go. Certain dishes not available

A great menu and incredibly friendly.

The lady smiles to customers who order take away but being cold and rude to customers sit and eat in the restaurant. She placed the wrong order but we are blamed not speaking loudly enough and she didn’t hear it. Ridiculous!!!

First time ordered very nice will use again

First time going there it was a nice place

Decided together to go out for a Chinese meal and ended up in Newport we found this restaurant really easy and although we didn't book had no trouble in the staff finding us a table

I can't see what's on the menu, such a shame:/

Came here while on the island for a week and can. Honestly say the best Chinese we have ever tasted and friendly staff 👌👌👌👌👌

When you order to collect, they will say 10mins. But will keep you waiting for 1 hour and still won't be ready. good food though

Mein partner and I had a meal there on Saturday evening. The restaurant was not very busy. There were maybe 4 small tables in use, some already eating and 4-5 people waiting for a takeaway. We waited for over an hour to get our food only to find out that they added a sea bass for £24 which we could not find on the menu for that price and which we had not ordered. They took it off again. . The plates were cold by time we got the meal and the food which took ca 10 minutes for all the 6 dishes to be served was cold by the time we ate as they did not have any hot trays to keep the food warm. Adding a source to the spring rolls took over 10 minutes again. Why? They just had to fill sone sauce into a dish!!! They did not charge us for the drinks but what could have been a good romantic meal was totally roiuned and I cannot recommend this place. We will take a wide berth around that restaurant on future visits!!!

I couldn't recommend this place enough! From the restaurant staff, to the delivery drivers, every member goes the extra mile to give an outstanding service. And the food is delicious!

Awful service received last night. When we arrived at the restaurant yesterday evening firstly there wasn’t enough seats for the number of people booked, the lady just tried pushing more chairs around the table and we had to put our foot down to request another table to actually fit us around. Food took over an hour to come out, they sat us by the door which had people coming in and out for takeaways, we were sat with our coats on! Having to ask multiple times for simple things like plates to eat our food from and a jug of water! The lady who was serving was extremely rude, didn’t seem to care that we had been waiting for ages! People were collecting takeaways and their ordered were wrong. The lady is taking on too many orders and cannot cope with it. Will definitely not be recommending them. Felt sorry for the poor boy she was demanding around. Shame as the food was yummy.

Such poor customer service - staff threw the food on the table. 3 sides came out then 30 mins later the mains came out by that time half was cold. A member of the public waiting for takeaway started serving the customers eating in it was that slow !!

The lady in the restaurant was very rude and abrupt. The restaurant was freezing so we were sat in our coats and the food wasn't great either. The one star is for the young boy who was working there who was also being shouted at by the lady.

bloody lovely, had it at my gaff 10/10

Absolutely horrific take away. Chicken balls batter very undercooked. Chicken pink Some king prawns were raw. Ming Garden didn’t care. Offered us free chicken balls on next order. Do not recommend. Terrible customer service. Photos of awful food on their Facebook review page (go take a look). They will also being added to Google. Myself and my partner were terribly ill the following day. DO NOT ORDER FROM MING GARDEN !! Take away was recent Friday 6th Jan 2023.

Fabulous food .Great service and big enough your not sitting on top of anybody .

Absoloute delight dining here. Staff was so lovely especial this young fella called raphael. Food was served cold and raw, My fav!! Many thanks to this amazing restaurant, will most definitely be coming back

Absolutely Bloody lovely Will be coming here again also My mate work here. Left a photo of food attached below.

Food was great but restaurant was freezing cold had to keep hat and coat on. Not the dining experience I was expecting.

Delivery time was over an hour, food was mediocre and that's all I can say...

Awesome food and the staff are really polite and friendly, the food is absolutely awesome and delicious. The interior us lovely and you can enjoy your food in a very relaxing atmosphere.

A friend recommended. Try it for the first time today. The time came fast. Not oily at all. and fresh. Really good. good business. The food portion is very plentiful. Also get free prawncroker and good luck cookies. Food is very good. Will definitely come back often.

Visited with my family. We asked to order some drinks after having been at our table for 35 minutes. The waitress gave me her pen and note pad to write our drinks order down. I then had to go to the bar to give it...

Awful. Took a booking corn 15 then got told we weren’t in the same table. Then to make it worse all the food came out at different times chicken curry then 15 mins later the rice. Ruining the night. Got called a liar when there...

Lovely egg fried rice, best I've had in a long time!! Been years since eaten here, sadly was very quiet. But good service and food was nice.

Didn't really like the food, it was a bit bland, salt and pepper prawns were not spicy in the single bit, noodles were greasy, service was slow and the waiter didn't have much clue of the menu, not cheap but not expensive, decent portions though.

Went as a family of 6 f9r impromptu meal - could not have been more impressed. We were given time to make our choices without feeling rushed. Our food was brought out piping hot, was very clearly freshly cooked - our son's beef and mushrooms...

Took 2 mins to get seated so that started well and then it went downhill. 5 mins for the waitress to ask us if we wanted a drink. 5 mins to get the drink. 5 mins for our order to be taken. And over 20 mins later we had not even got the starter which was a basic soup we so we paid for the drinks and left. There was 9ppl on one table eating. 3 people eating on another and a women waiting for takeaway so not really any reason for any deal

Service a little slow, food good.

The food was delicious , excellent service 5 out of 5 . Will be back

Good food with fresh food and veggie options, and quick service, a great place to eat.

we visited this on a Tuesday in the middle of the school holidays. it was an evening and we were the only people in there. We worried this was because it wasnt very good but we were wrong. The food and drinks orders were taken...

Got a takeaway from here, big portions, well cooked. Really lovely food. Looked nice to eat in. Good value.

Receptionist was very rude and racist. Took more than hour to deliver a simple order. Frustrating. They mainly concern about their ddeliveries. Do not go for Dine in.

A new favourite of ours. Very reasonably priced and absolutely beautiful food. First class service as well.

Good restaurant BUT there was no ice or lemon for Gin & Tonic or for the soft drink. It was too hot no Aircon. I am not going to come back again or recommend anyone.

We ordered sweet and sour chicken and a lemon chicken. The lemon chicken arrived luke warm and the sweet and sour cold. Egg friend rice also arrived luke warm and had peas in it, which is not what I expect from a Chinese restaurant and...

Just visited for a meal with my dear Mum, been a while since we've dined there. What an amazing meal we had 🥰 absolutely fabulous. Thank you 😊 Tonight (6th Aug) we had a takeaway, just fabulous 🥰 best takeaway in town! The quality is just as good as eating in. 👌💗

Great food, great service, what more could you want

Brilliant night out, lovely food attentiveness service, would recommend

Got here just as they opened-bit cold to start but soon warmed up. Vegetarian meal for 2 - veg rolls to start-sweet and sour tofu/ veg chow mein/ braised veg and egg fried rice. Food very good and piping hot,atmosphere a bit lacking but all...

One of the best chinese place I have been to. Good servive and good food. The starters came out quick and hot. I 100% would be coming back.

I ate at New ming Garden with my family and it was one of the best chinese good I have eaten. 10/10 would go again.

Tried to phone through and was out on hold for 10 minutes hearing them laugh and joke in background. I decided to go in to order. All though amazing prices I paid £50 for food. The food was the worst Chinese I have ever had. We were left with only one person eating their food. Bland and the beef with oyster sauce tasted like it had gravy granules and oxo cubes. No flavour whatsoever. Really disappointed. The hot and sour soup was like a beef gravy. The chips were like they were cooked 3 days ago.

We arranged to meet friends at the restaurant, a bit apprehensive having read some of the reviews. Need not have worried, the staff were excellent, showed us to the table, provided comprehensive menus and didn't pester us. Once we ordered the food arrived quickly and...

Very good food and very personable service

I love the decorations and Chinese music playing while dining in. It felt like home. Food was served pretty quickly and although the quality of food needs some improvement, I'd be visiting again just for a taste of home. Dimsum menu is also available and price is also reasonable.

Couldn't by a 7£ meal as I don't have cash and there is 10£ minimum for card payments. Disappointed 😒

They shouldn’t let other customers entry and order if they have not enough people… waste time and bad service.