Miller & Carter Mitcham in Merton

We were served by Yaneena, who was just incredible. She was attentive and diligent and ensured the meal went off without a hitch. It was a celebratory meal for my mums 60th birthday and Yaneena made it feel extra special. She was perfect and there was absolutely no room for improvement for her. Unfortunately, towards the end of the meal a manager (possibly called Jamie? Or Jason?) shouted at her which resulted in her becoming upset. It is totally unacceptable to shout at colleagues and I sincerely hope this is addressed and that communication training is delivered to management.

Great service and food but the lighting is a bit too bright.

Yaneena thank you for the amazing service A+++ tell your boss you need a promotion ;)

Service the warts experience ever I had so fare . Specially the manager very rood guy very angry anrespectful. Food come so late and cooked well

The waitress was great, everything else was very poor. We dine at Miller and Carter Albert Dock and Aughton several times a year and have always had top class service and food. However, Mitcham was far from this. Waited 50 Minutes for our food and when it arrived most of it was cold or lukewarm. I have never complained at a restaurant before, would normally simply not go back. But because of our previously great experiences at other locations, I felt I had to make a complaint. The wiatress apologised for the poor service and escalated it to a manager. We were given £60 of our bill in way of compensation. I was happy to accept this, which means we will continue to dine with you, but just not at Mitcham.

We had very bad dinner experience last night. The restaurant was quite busy, this is still no excuse to get the mains after one hour of ordering. And then to get the food completely cold and chewy filet mignon. The price for this steak is quite expensive, so one would expect to get a good meal. I am regretting not sending it back, but seeing that it was chaos because of some large parties, though we will never get it back quickly. Have been coming here for 6 years and always had a good time, this time put me off for coming back. In my opinion there were two many people so kitchen and waiting staff couldn’t cope. Looks like the restaurant going for the number of covers but don’t care about quality of service or for their customers.

Retty good overall but we were there for over an hour waiting for our main course..food was good and atmosphere was nice nice. Friendly staff a d good food quality.

Attended a 60th birthday 🎂 today 20th Oct I must say our server who was very young was all I can say was absolutely AMAZING how she managed it all and remembered everyone's name and what they ordered is amazing she deserves a big pay rise and a promotion. She's a credit to the company. Well done 👏 Kingsley lisa piper

Morgan had great knowledge of the menu gave us amazing service and great recommendations. Great ambience, delicious food. Will definitely be back again soon

The steak was great! Yaneena, who served us, is a credit to your company.

I had a nice evening at miller and carter and had great service from my server Morgan. The food was wonderful and was done quick. Great atmosphere.

Morgan was as excellent waitress! such brilliant service especially with my allergy needs. I will return. yummy food too!

Amazing service from jasmin. Will definitely recommend

Joanne is the BEST 👌 ☆☆☆☆☆ SERVICE

Thanks Morgan, great service, made the night fun and the food was good too!

Had a lovely experience at miller and Cater the food was fantastic and the cocktails were even better! And the staff were so friendly and helpful

Joanna was amazing so happy polite, and so nice

Joanna was an amazing waiter ! Very professional and catered to our needs.! Will definitely be returning , amazing food

Great food and even better service from the lovely Joanna. Definitely will be returning.

Joanna was amazing server she was so helpful absouk

Had a pleasant dinner, with D'Andre being a very attentive server. Was an overall good experience.

Morgan was our waitress and she was very efficient. Smiled all through and very friendly. Gave excellent service.

D’Andre service is very good. Food is super good.

Morgan did a fab job serving us today and food was very good - excellent dessert!

Joanna & Kadiatou were amazing servers. Really efficient and attentive and made me and my partner feel comfortable. Catered to all our needs and were really positive and approachable. I wish the new trainee all the best in the her new role. Considering it was her first day picked up the job role really quick and was excellent!

Fabulous food by Joanna kololioitou

Great service from Joanne and Kaidatou (new starter). Food was lovely although took a bit of time to come out. Will definitely return!

I had a wonderful time, Morgan was helpful and was polite with the evening, I will advise other people to attend this place. Will go again soon

Great service. Food was amazing. would definitely recommend :) The seabass was outstanding and the service from management was second to none.

Had a great family meal here Thanks to Morgan for her service

Food was good, waitress Hayley was very knowledgeable and attentive

Was the wife’s birthday, so we w ent out for a steak. Was served by a wonderful waiter named Hayley why went above & beyond to make our evening lovely, including writing happy birthday on the dessert bowl in chocolate sauce which was a wonderful touch. Service was great, speed at which the food came out was great on the whole, an amazing evening, thank you Hayley.

What an absolutely shocking experience at your restaurant in Windmill Road Mitcham . An establishment that prides itself on its “carefully hand selected wines to compliment your dining experience”, has no bottle opener to open these corked bottles of wine ! A duty manager that refused to give his name because in his words “I’ve done nothing wrong “ so won’t give you my name ! . A bar that closed at 9pm but we weren’t told that and what bar closes at 9pm and a pudding that was frozen and needed a knife to cut into it ! A burger that had no taste and was obviously out of the freezer , which you do not expect from a steak restaurant ! ! Do not go here the service and behaviour of the staff is shocking . Get a proper manager who knows how to treat their customers ! Miller & Carter shame on you and had to pay £170 for the experience and was threatened with the police !

Very nice customer service the food was amazing and the place was very nice and tidy Haly was amazing and helpful

Very professional, food was great, staff very friendly

I had a lovely meal with my partner and our daughter, staff were very welcoming and food was lovely.

The food was beautiful and the atmosphere matched the platter perfectly. Haley was super friendly and helpful. She took our allergies very seriously and the overall service was top notch. Amazing staff and overall an amazing establishment to dine in.

Impressed with both the food and service, lovely waitress and steaks cooked perfectly

Enjoyed the meal and D'Andre was professional and provided an excellent service.

Amazing service from the whole restaurant, very attentive and amazing decor. Food was to die for and the cocktails were delicious

food here was excellent, staff were great, been here numerous times and it never fails to disappoint me. shoutout to jamie & tracey, great banter

Bar team was amazing drinks were superb Food was good Service amazing

Amazing food accompanied by amazing service by Louise 😊

Lovely place, amazing food and top level services esepecially hats off to Louise who was serving us

Louise was very attentive and food was great! Would recommend the 8oz fillet!

Louise was amazing!! Thankyou for your services

Louise was a great server, make for a great meal. We had fun as a team Croydon Currys. Thanks very much!

Louise was so lovely and friendly ❤️

We decided to go out for dinner with my aunt and her friend. We were served very nice and good food by D’Andre . It was so nice . He had good communication with the customers we really enjoyed the atmosphere

Great food, great atmosphere, staff were excellent, friendly staff with great banter, shoutout to Jamie & Tracey

Great food and amazing service, our server was fantastic ask for D’Andre

Great experience lovely customer service from the geezer diandre

Daniel host, Tracy waitress have the best manners, service is always with a smile and our experiences here at mitcham miller and carter are always top notch.

Tracey excellent server! Yummy food. I had black fillet minon 🥩 Recommended 100%

We had a excellent dining experience. Our waitress morgan was amazing, not too intrusive, she was there to help when needed. Fantastic experience.

We had a lovely meal & Morgan was our waitress, such a lovely girl so helpful, polite & made sure we had everything we needed will definitely be back x

Morgan provided excellent service

Great service from Morgan. Thank you.

Our server, Morgan, was very helpful, very kind and I was extremely happy with her service. The food was lush

Food was brilliant and Service was amazing by joanna

Great food and amazing service by Jasmin!

To be completely honest, I rarely take the time to write reviews, but Joanna truly deserves all the praise. Although the kitchen staff was a bit slow and parts of our order were initially forgotten, Joanna went above and beyond to ensure we were well taken care of. Her dedication and warm service made all the difference, and we truly appreciated her efforts to keep us happy and satisfied throughout our meal. Despite the kitchen delays, the experience was elevated by Joanna’s outstanding service. The kitchen team may need a little improvement, but thanks to Joanna, our visit was still a pleasant one!”

Joanna out waitress was excellent we couldn’t fault her at all ! she served a big part of guests on her own without any issues at whatsoever we had a wonderful experience because of Joanna thank you

I recently visited Miller & Carter and had the pleasure of being served by Joanna, who made the experience exceptional. Her customer service was outstanding; she was warm, attentive, and genuinely cared about making sure everything was perfect. She went above and beyond to ensure we felt welcome and well taken care of throughout the meal. Joanna truly added a personal touch, making our visit even more enjoyable!

I had a fantastic experience at Miller & Carter, and Yaneena was absolutely wonderful. She was attentive, friendly, and made sure everything was perfect throughout our meal. Her service was exceptional, and she went above and beyond to ensure we had a great time. Thank you, Yaneena, for making our visit so enjoyable—we’ll definitely be back!

An amazing service from Joanna 10/10

Morgan was a great server. Made sure we were completely happy at every stage of our meal. I couldn’t be happier with her service

Morgan was a great server and provided a great service at all times

The steak was amazing and Morgan couldn't have been more attentive and helpful. Thankyou!

The food, service, and overall atmosphere was really nice. Included pictures to show what we had.

Good food and good customer service. The atmosphere was great. The price of food was reasonable. Family friendly.

Joanna was amazing great service

Great late Sunday dining experience. Tracey looked after us and we will definitely be back.

Great service from Joanna. lovely family meal out had by all

Our waitress Joanna was very pleasant & bubbly. Lovely lady.

Joanna was very kind and welcoming from the moment we came in. Made us very comfortable and always checked up on us 😁

Edited in October 2024, seven months after visit: The review below was not written by me. I have just discovered it and I am concerned as to how this fake, unpunctuated review has appeared from my account. This bizarre situation has ensured we sadly will not feel comfortable returning to Miller and Carter Mitcham. Shame as the food was very nice. - Marilyn Evans (the real one) Original review which was left fraudulently: "Keaton went above and beyond tonight we came we saw and our stomachs were conquered sublime young man"

Great service from Hailey good timings and care to detail food was correctly prepared, always good service

Hayley was an excellent waitress. She was helpful when explaining the menu and got our order correct. Thankyou.

Great service from Hailey and excellent food as always

Joanna who served us was lovely, very happy and helpful.

Joanna was amazing, really friendly and service was amazing. Thank you

Lovely service from Joanna at the Mitcham store! will definitely be back.

The food was better than I thought it would be . Very good service by Joanna . We will come again for definitely . Thank you Joanna

Food was great served by Joanna

Food was cooked perfect and the flavours were mesmerising Would recommend to anyone that loves quality cooked food.

Had a lovely time with family here for birthday meal, Joanna was amazing and really looked after us. Will 100% will be coming back soon

Had a lovely experience here for a birthday meal. Joanna took care of us the whole night, she was lovely and made sure we all had our food. Will definitely be coming back again!

Fantastic food and brilliant server Joanna made the night memorable and right laugh making me feel special on my birthday! Would definitely recommend to friends and family.

Amazing service by Joanna!! Great food !

Joanna was brilliant, great food and service.

Great food as always and fantastic service by Joanna

Great food - Joanna was great - lovely people skills and made the evening thank you xxxx

Hailey was an amazing waitress, always asking if we need anything. Delighted that she was our waitress

Nothing was great, I wouldn’t go back

Enjoyed my rear ribeye and prawn cocktail starters. It was overall a good experience I would go back again. As this was my first time it's not Harvesters prices so be prepared to pay a bit more for your experience

When we first arrived we waited 10 minutes at the door to be ignored from 3 different waitresses, it wasn’t until 1 super nice lady appeared out of nowhere, sadly we never got her name and took us to our seat. When we arrived we already wanted to leave. We didn’t know if we should have just took ourselves to our seat the way we were seen by all the workers. We were then sat for 20 minutes waiting for our food order to be taken, trying to get anyone’s attention, the same 3 waitresses were stood at the bar grabbing one of the girls hands to look at there nails. It wasn’t until the same girl covering nearly all the tables on her own came back to take our order. The garlic bread was soggy and took 30 minutes for our lettuce to come out, 45 minutes for the steak to come out. When the steak arrived it was soo bloody when we requested medium well done. My steak was medium and cooked more than this, We didn’t have time to say anything due to lack of service, slow cooking time and how late it came out and we were in rush. Overall the food had gone down hill and the service has gone even further. Those same 3 waitresses seemed to be glued to their phones and one appeared as a manager. These 3 girls blunt and with zero customer service. Showing each other stuff on their phones and not even working. Thanks to that one lady that made the experience worth while, she did everything by herself she had about 7 tables and was even tidying them and pouring drinks. Overall worse restaurant experience I’ve ever had! Payed nearly £100 for 2 people.

Absolutely amazing food and atmosphere. Waitress Isabelle was fantastic and made sure that everything was okay with our food and drinks, and checked if we needed anything else. Always smiling and helped with making recommendations. Lovely young lady, please make sure she is thanked. New items on the menu are fabulous.

Great evening, Hayley our waitress was wonderful. Good food, great and personal service. Noticed my parents Wedding Anniversary card and arranged for the dessert to be iced with a message.

Hayley was Attentive, Helpful and Polite. Monday 16-09-2024