Miller and Carter in West Lancashire - Phone Number, Reservations, Reviews

It was our 24th wedding anniversary so we were looking forward to an enjoyable stay but the meal just spoilt the whole trip.

Person on front desk lacked customer skills ….we were virtually ignored for five minutes ….tables waiters whilst being super friendly suffered by extreme pressure in busy noisy place …food was adequate …prawns dry and overcooked …tasteless lamb …requested mint sauce …” we don’t have it “ was the curt reply …waited after reminding about our drinks order …….opened and poured the bottle myself ….bill came to £190 for a noisy tasteless experience with children screaming ….one child on next table threw a glass table lamp onto the floor smashing it … Overall a poor dining experience at extortionate cost…. We will never return . Despite all this i tipped our waitress personally as she had worked so hard to look after us in chaotic circumstances.

Food was unreal, service was 5 star Vicky is a credit to the company and amazing with the kids recommend to anyone

Brilliant experience from the second we walked through the door as always. We visited for my mum’s birthday which was made very special by all servers, specifically Sam who went above and beyond to ensure we had the best evening possible. The food, as always, was amazing. Thank you!

We had not been for some time even though we live locally. The service was fine, other than having to wait five minutes for a pre-booked table, the ordering process was a bit daft, so many combinations of steaks, sauces, lettuce "wedges" and side orders, but they have to cater for all tastes. We both ordered medium steaks, my fillet was too pink for me but tasty, my wife's sirloin was tough but neither special enough to justify the "Masters of Steak" hype. With a couple of glasses of wine and garlic bread starter, the bill was just under £100, which we did not think was particularly good value.

Lovely meal and great value. We had the set price Thursday menu. All the staff were lovely especially Vicky was really friendly. Food was amazing 10/10 thank you.

Just been to m/c Aughton. I spoke to jacquie the manager about our two elderly friends 66th wedding anniversary and she and the staff namely Lucy and caitlen who were fantastic patient and polite. Both John and dot had a wonderful day the food was excellent but for me and my wife to see two elderly people happy was great. What I say now will be transferred to America where there son and family live but couldn't get across due to work commitments. This experience has left us with a warm heart and cannot thank the people mentioned enough. Once again thank m/c staff.

The chef didn't cook the meat right, we sent it back it came out the second time still undercooked so it sort of ruined the meal, everything else was great.

Service and food was exceptional as always

Staff very pleasant and professional The food was good and hot really well presented A very enjoyable meal thanks

Went last Sunday with family met at check in point and seated by Jacquie very polite and friendly when seating and taking drinks order. All food orders taken by Lucy who was lovely from the minute she came over to us until we left. Five of us all had different meals from vegetarian, burger, lamb and steak all the food was piping hot and delicious. If you want steak don’t go anywhere else but as stated all the food was fantastic. Would like to thank Lucy for being brilliant.

Great meal and excellent service! Sam was very helpful and attentive!

Lovely food and brilliant service by Sam who was very knowledgeable. We will visit again.

Amazing food and even better customer service from Vicky. Couldn’t recommend enough she was excellent and made the day. Thanks so much!

Excellent meal and first class service

We visited today for my husband’s birthday. Our Server was Lucy Mol, she was very friendly and very helpful. Our steaks arrived and they weren’t as requested. My husband asked for medium rare and mine medium, both were overdone not so much that they needed to be returned. We informed Lucy and she was very apologetic, she did ask if we wanted to return them, we were very polite and assured her she didn’t need to apologise as she isn’t the chef, there’s nothing to be gained by getting angry especially at her. It was very busy but I’d still expect the steaks to be cooked correctly. Lucy’s service was perfect we couldn’t fault her. I looked forward to visiting again and hopefully we get Lucy Mol as our server.

Absolutely amazing night. Staff so warm and friendly. Food to die for especially the dirty burger and ultimate ribs. Staff are so well organised the whole night was flawless. Thankyou

Very disappointing lunch at Miller and Carter . We usually go to the Stanley but it is closed at the moment for refurbishment. We were shown to our table by a very unfriendly girl who took our drinks order . My friends gin came with all the tonic poured in . The waitress who came to take our food order apologised and brought my friend a fresh drink. A lot of the food ordered was unavailable. They said there was no fillet steak for the fillet steak sandwiches. Also no butternut squash for the salad . The food when it came was very unexciting. I had a chicken sandwich and fries . It came with very little salad and a small piece of onion loaf . My friend had a piece of very overcooked haddock . Our desserts were fine . Our waitress was friendly and obliging but I feel the standard of Miller and Carter has very much slipped recently. We won’t be returning any time soon sadly .

Check your bill, second time bill has been incorrect, first time being in Otterspool.

Food was disappointing. Expensive for what it was, and definitely not worth the money. Expected better given miller's reputation generally.

Once again a fabulous meal at M&C we chose off the Sunday special menu £32.50 for 3 courses lots of choice and the food was delicious. We were looked after by Judith who was so attentive and helpful she really does look after her guests and is definitely an asset to the restaurant. We were all too full for dessert and she arranged for them to be put in boxes that we could take home how amazing is that. Thanks Judith we will be back soon Lynn & Lee Quai xxx

My family and I came here on Saturday evening. Our server Amber could not do enough for us! Despite how busy it was, she was engaging, friendly and attentive! Will come back just for the service from Amber.

Lucy was our server and she was amazing.

Lovely spot! Breakfast was beautiful and staff are lovely :) our server, Louisa, looked after us wonderfully!

We’ve been coming here for many years as we live close by. We’ve had mixed experiences but sadly the overall standard has generally slipped over that time. Unfortunately I think M&C has lost its place in the market as it doesn’t quite know what it is. It isn’t a fine dining steakhouse however also isn’t exactly a pub. On this occasion although it was supposed to be steaks and dates night (!) we had to ask for that particular menu. The lady who showed us to our table also wasn’t particularly friendly. However our subsequent waitresses were very good. We were then informed that there was no chateaubriand available (on steak date night!) although subsequently told there was one left. The starters were excellent. The wine and cocktails also excellent. Dessert was good. The steak was cooked correctly as ordered (medium rare) and the meat pretty good but lacked the charred flavour you would hope for. The onion loaf was as usual rather cool and unappetising. Sides were good. I might have considered giving 4 stars (in view of the discount in the Thursday menu) however we had an irritating experience of a girl coming and standing for 15-20 mins at the side of us talking loudly and intrusively to the table of older women next to us. We assumed she was a member of the public who had come in to talk to them and eventually I had to ask our waitress to ask her to either sit down with that party or leave. Our waitress said something about her being family which confused me slightly until I then realised the girl worked in M&C! This made it even worse as she should have known better than to behave in that way and spoil the ambience for couples trying to have a quiet meal (I could also see an older couple looking a little irritated). To be fair she did then leave the table and our waitress remained pleasant with us so it wasn’t too awkward but it shouldn’t have happened. It’s not the first time we’ve witnessed unprofessional behaviour by staff here, we’ve previously seen groups hanging around the bar talking etc instead of checking on customers. So perhaps some additional training is required. Also, our bill was initially incorrect and hadn’t accounted for the Thursday menu prices so we had to point this out as well 🙄

Went to miller and carter in Aughton had a great meal as normal steaks are superb staff were very polite and friendly

Lovely venue. Great food. Great service. Thanks Lucy x

Great service as always. Food was fantastic. Judith was a great server and even though it was busy, did a great job! Thank you

Myself and my partner went to miller and Carter Aughton today to celebrate my 27th birthday together. The meal and food it’s self was amazing 10/10, however the thing that stood out for us personally was the lovely women who served us throughout the evening. (I believe her name was Lucy) for a Tuesday night the place seemed a bit busy than usual so almost every table full. An elderly couple who sat next to us for the evening when leaving the gent paid and approached Lucy to register his dissatisfaction that when he was served a glass of wine a bit of red wine was on the bottom of the wine glass had dripped onto his shirt. Lucy apologises, takes ownership (even when knowing if it was even her who made the accidental mistake or another colleague) and holds herself so well. And continues to give what I would say is the best customer service experience I have ever seen. I work in customer service myself full time and just want to say how amazing she is and how perfectly she handled that customer. Even more so how perfectly she took care of us all night and everyone else I saw her also take care of. She really is a credit to your team and the Miller and Carter company. YOU GO LUCY, KEEP SMASHING IT !!!

Lucy amazing customer service. Repeat customer

We love the miller & Carter Aughton the staff are very friendly and spot on with service never had any issues with food it’s always been really tasty

My first visit to Miller & Carter. Brilliant staff and food was outstanding. Judith was a lovely host and looked after us so well.

It was really nice staff was really nice

Lovely meal, food was served quickly and was delicious,service was excellent from Michelle polite and friendly and very attentive

Amazing meal yesterday at Miller & Carter.

Ive not used the hotel but the restaurant and bar. Always happy faces willing to help which is why we always come back.

Lovely meal, steaks cooked to perfection. Caitlin, our server was attentive without being intrusive. Not our first visit and definitely won’t be our last.

Fantastic afternoon celebrating dads 70th birthday. Staff couldn't do enough for us, ensuring we all had drinks, food was delicious as per and staff came out to sing happy birthday with cake. They wrote a lovely happy birthday message on the table which was a nice touch. Special thank you to Charli, a credit to their team and gave 5 star service throughout. Thank you

Great experience, lovely food, well presented and good value for money.

Wonderful food and we felt really cared for during the service! I would definitely come back in the future.

Staff and restaurant are top class. Great night for us all

Amazing service from Sam, amazing steak. Thank you!

Brilliant meal and experience tonight. Michelle was great and very attentive. Food was great.

Two of our party were running a little late and the blonde waitress bullied us into ordering our meal before they came down from their room (7 of our party were residents), even though the restaurant was practically empty all night. After that we received zero service from her and repeatedly had to go to the bar staff to ask for assistance. Most peoples' food was at best disappointing, mine (vegan option) was inedible (not cooked). The bill was £464.31 which was paid in full was outrageous and we should have deducted the £42.21service charge.

Had a lovely meal here. Will definitely be back!

Went to Miller and Carter in Aughton this evening for my sons birthday. The staff are great and a lady called Judith was serving us, she was lovely and made us feel very welcome. They even put a happy birthday message on the table, my son was made up. We had the grilled salmon, it was amazing.

Gorgeous meal Great service Amazing food

Michelle was excellent and very attentive. Food was spectacular. We had the Buthers block and weren't disappointed. The steaks came cooked exactly as requested (rare) and the bone marrow was outstanding. Would highly recommend.

We stayed for one night to attend a wedding close by. As this was earlier than check in the lovely manager took our things and said she would put them in our room for us and checked us in then kindly offered us a lift to the wedding which we were so grateful for. The rooms were spotless and spacious but this what made this hotel was the staff. Every one of them went above and beyond. Breakfast was lovely and again service was brilliant. When we were leaving the girls were making a room special for a couple on their wedding day which was so sweet.

Judith looked after us as a table of 6 on the day of my partner's graduation. Brilliant service (actually helpful with advice as well rather than just surface level) and even offering glasses to my partner's mother! Food was great, my first time at a miller and carter and it didn't disappoint.

Everything was great from service to food and will go back

A table had been booked for 1:30 pm and it was fairly busy. Drinks order was taken promptly but quite a wait for their arrival. Three out of the party of four wanted the chicken but were told that they had run out due to 2x parties of 10 earlier on! Food chosen from the set lunch menu... Fishcakes; Fish & Chips and Steak. Nice thing is that you can have a mini dessert with coffee..... such a great idea. Miller & Carter is always a great place to go.

We had a lovely meal with excellent service from Lucy! She was so lovely and engaging, constantly keeping the table laughing and making sure everything was perfect and we were happy with our food! 5 star rating, next time we come back we shall ask specifically for Lucy! :)

Brilliant service off Judith last night, couldn’t do enough for us.

Enjoyed a lovely meal, very last minute with no reservation and they fitted us in no problem. Lucy was fabulous nothing too much trouble

Always a pleasure to eat here,food always excellent and courteous and friendly staff make eating out a treat

Lovely stay at Miller and Carter Aughton. Great meal in evening and breakfast following morning. Excellent. Thank you.

Fabulous experience Lucy could do enough for us vey polite and very professional excellent service 10/10 fir Lucy

Amazing service by lucy . She’s absolutely the best server

Lovely meal and excellent service from Lewis this evening. It was a busy Wednesday evening but there was no wait to order or receive our starters and mains. Staff were very polite, friendly and super efficient. Very impressed with it all and would highly recommend this restaurant. 👌

Judith was a perfect server for our Sunday lunch! Really looked after us and our family’s special requirements. Food was delicious and it was brilliantly quick service. Would highly recommend! Thank you Judith!

Lucy was brilliant with us, great food and service

Great atmosphere, great food and a wide range of choices. Service was great, thankyou to.our server Charli

So tasty you won't wanna go anywhere else ever. I dont know why i only left 4stars before..just been back with a party of 6 for a post-lockdown treat and it was a 5 star experience. food perfect...service perfect...price? well you get what you pay for. Happy six people! defo returning. Perfect date night... Perfect food. Bring back fish and chips.

Only down side of the room was that neither of the 2 mirrors were well lit for applying make up. Breakfast was warm not hot.

Absolutely fantastic best steak I’ve ever had ! Service was lovely location great beautiful place

Lovely meal at M&C Aughton. Food well cooked and served with a smile as always. Try their Thursday offer , well worth a visit.

Excellent food and service. Thank you for the birthday vouchers

Great food, lovely night out with the family. Judith was a fab waitress, couldn’t do enough for us and super friendly.

Great meal and service from Judith, very personable and nothingbwas too much trouble

Definitely time for this place to have a refurb. The seating in the bar area has barely any cushioning left in it and the restaurant decor and seating is looking tired and dare I say quite grubby. But our steaks and desserts were great as always and Michelle took good care of us. It’s quite expensive to eat here now and has got to the point for us where the price point doesn’t quite match the environment.

Excellent service from Caitlin. I hope that's how you spell her name. Absolutely brilliant and also the guys behind the bar. Great place to have a meal and a drink. Celebrated our 30th anniversary of the day we met.

This experience was fantastic, I was a big fan of the short island iced russer. The chicken gravy golf swing really added flavour to my 12 ozzz ribeye. Great service from Charli would come again. Signing off the devil.

From the outset, even before we arrived Louisa was the start of the show. She did her best to try to arrange an earlier check-in. Sadly this transpired not to be possible due to previous occupants having reserved a late check-out. But Louisa did try for us, and that's worth it's weight in gold. She also recognised me as we arrived for breakfast and check-out. Super friendly and attentive. A real asset to the business and should be rewarded by M&C for her amazing attitude and customer service. The premises is located just off a very busy, main-artery A-road. That said, the traffic noise was well hidden and not disruptive. On to the accommodation. Check-in was straighforward, with the manager explaining that we couldn't check-in early for the reason already given. Fair enough. There weren't any guarantees - it was just a request from me (well - my wife!). But we were given the room key and instructions on the electronic key fob entry system for gaining access 'after hours'. This entrance was located at the top of the metal fire-escape and lit adequately by an external light. The room itself was clean - both in the main area and the bathroom. However - it was a little on the 'cosy' side in terms of moving around. Also, it is now summer and a warm day. The lack of air conditioning these days is a big negative for me. It got excessively hot in the room for us overnight. Not good. Our breakfasts were very nice on the whole. I had the full breakfast. However, the sauasages were of extremely low quality. Very mushy and tasteless - probably frozen. Also - we were told that no HP or brown sauce was available. An absolute travesty for a British fry-up! M&C should up their game. If it wasn't for Louisa, the score would have been two stars less.

Service and food were fantastic, would most definitely recommend

Brilliant stay, beautiful food and pleasant polite and professional staff always happy to help

A great evening, staff were friendly and George is a credit to them, a lovely young man, very polite and attentive. Food was spot, steak cooked just the way I like it, it literally melted in my mouth

Had the loveliest meal here, with excellent service from Anna. Thank you!

Overnight stay with friends. Rooms were big and nicely done out. Would stay again.

Great service last Sunday off Michelle! Food was lovely, will definitely be re visiting xx

Fantastic food with good service tl

Absolutely fantastic food, excellent service. Great casual atmosphere, great ambiance.

3rd time visitor to this particular venue and again never been disappointed with anything! Amazing venue, great service nothing is too much, and the food is unbelievable. Thank you team for helping me share a great experience today with my dad on Father's day! Everything again ..... 10 🌟 's

Had a meal with my sister prior to checking into our room, and it was one of the best meals we have had in ages. We had the butchers block and I would highly recommend it, perfect for sharing. Our waiter Caitlin was lovely and had a very positive attitude, Thankyou x

Had a meal at the miller and carter restaurant before Taylor swift concert. The food was absolutely amazing. My first time at M&C and can’t fault it. Our server Caitlin was so lovely and really attentive and friendly.

Excellent! A one word review! You can apply excellent to everything here, from the food to the staff.

Fabulous birthday meal, food was delicious and service excellent. Michelle our server was lovely and very pleasant. Drinks came quickly aswell as food order even though restaurant was full . Lovely cocktails too. Will definitely be back.

Great service, friendly server Charley, great food !

Great food very reasonable prices lovely decor nice staff

Awful avoid. Definitely lost its sparkle I'm afraid. I went on a family meal and the table had been pre booked l. We got there at 6.45ish for a 7pm table and weren't seated till gone 8pm, despite us asking what was going on. Then it took an age for our orders to be taken and served. Whilst the waiting staff were professional and helpful the time delays ruined the event. Then when the food arrived it was not value for money, the budget I had was greasy the bun was saturated and I ended up leaving it. The chips were the tiniest portion and 100% not worth the price. I'm afraid I'd never go back.

As usual the restaurant was very busy. We had to wait a little while to be greeted at the front desk. Our table wasn’t ready, so we had a drink in the bar until they called us. Like most in the chain, restaurant clean, nicely decorated and spacious. Staff were friendly and attentive. I tried the Black Angus filet mignon which was cooked as asked and excellent quality. Wife had the Black Angus rump which she really enjoyed. Great to have a choice of different sauces and dressings for the steak and lettuce wedge etc.

Excellent staff excellent , food and service superb 👌

Had a lovely meal to celebrate my son's 30th today. Paddy, our waiter, was amazing and is a credit to the restaurant. Thank you

Paddy was our waiter. Excellent service, polite lad and the whole meal ran very smooth. Was no waiting around for drinks. Was over 20 of us as well. Credit to the restaurant

I have no complaints about the staff as they were very friendly and helpful. However, the quality of the food is not what i had come to expect from miller and carter. The starters where small portions and seemed more on the cold side when served. The prawn starter was unacceptable and was hardly eaten. The main dishes where of averages standard. All I can say is the price of the meal no where near reflects it’s standard. I can think of lots of restaurants that half the price and the food is of much higher quality.

Friday evening date night was such a treat! Me and my partner don't get the chance to go for a meal often together and it was amazing ! The food was superb and the service was on top! Our server EMMA was so down to earth and such a lovely bubbly lady! Working in hospitality myself I understand different levels of service and Emma excelled in how great she was! Will be back on the next date night ! Thank you!

Meal out with friends, great service, great choice and great ambience Love the chateaubriand...

Had a lovely anniversary meal on Sunday. Was served by a lovely young girl called Lucy. She couldn't do enough for us . She was so polite and courteous. It would appear she was thrown in at the deep end as a couple of staff hadn't turned in so she was serving a number of tables, which she did brilliantly. Must say it was one of the best cooked steaks I've had for a long time and the overall experience for you our anniversary was brilliant.

Our first visit to Aughton , we've always gone to Parbold . Beautiful, large building . Spacious restaurant so you're not too close to other people. Sophie was our waitress, she was lovely, helpful and friendly but not too over the top . Food was delicious. Overall a very nice experience.

Great place to stay and spotless. We were a party of 6 and had 3 spacious rooms on the top floor. Lunch & breakfast were perfect and really good value for money. Friendly welcoming staff were absolutely lovely and we will definitely be back soon.