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3.6

Based on 2.573 opinions finded in 2 websites

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Nº 348 in 464 in Eastbourne

Nº 56 of 72 British in Eastbourne

CUSTOMERS TALK ABOUT DISHES WITH..muststeakpiechickenonioncurrycoffeesausagespaymushroomsoldcookedsaladroastladybaconfish

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This is our sixth visit over the last two months to find there wasn't any draught IPA again also no ice for drinks Tesco is just up the road to buy some also the food on this visit was very poor we did receive a courtesy check but everyone had finished There also seemed to be very few staff for a Sunday

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Ashley B . 2024-12-17

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Had a great Breakfast with mates. Ordered off the menu and was informed that it would be cheaper to an all you could eat. Staff nice and down to earth, made me feel very welcome.

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Ian B . 2024-12-16

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An excellent Sunday roast lunch at the Mill with very fair pricing and helpful friendly service from all the staff. Thank you.

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Stephen L . 2024-12-16

MORE AT TripAdvisor

Another visit to this warm and friendly pub. As I stay at the premier inn opposite this is always very handy for me. A lovely welcome by the staff ordered a bar snack and a drink. Service was great food was very tasty. Thank you all I will return again next year

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Paul H . 2024-12-16

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Out of the way pub over a mile from the town centre, but well worth the effort to visit here. Good atmosphere about the place and while i did not eat here his time they have a varied menu. Good friendly service and not too pushy, just what the casual visitor requires

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Eastbourne jim . 2024-12-10

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My self and my wife were on a romantic night away and wanted something close to the hotel and the mill was right next door and we are so glad we ate there. We both had the mixed grill and it was perfect the service was fabulous the only slight negative was the restaurant was a bit chilly.

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Kevin Tucknott . 2024-11-24

MORE AT Google

we came here on sunday, great price for the roast dinner and drink, pudding was scrumptious, had a lovely time, thank you

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lucinda randall . 2024-11-24

MORE AT Google

We ordered on the app and the drinks came within 2 minutes of ordering! The food arrived quickly and was piping hot and really tasty, the staff were helpful and the place was clean. We really like it here.

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Liz Randall . 2024-11-22

MORE AT Google

Always come here with my family and we are always happy with the service and food!

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Ryan . 2024-11-20

MORE AT Google

Excellent helpful service, dinner was great value

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Michelle Mitchell . 2024-11-17

MORE AT Google

Fab staff ,service excellent, food good. Reasonably priced

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David “Gismo giggle bunny” Atteridge . 2024-11-17

MORE AT Google

Curtis looked after us as a large group. Food mostly was good. Dinner excellent. Breakfast ok, but they are small and we were a large group. Very accommodating, welcoming and all staff extremely friendly. Thanks

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Andi norton . 2024-11-17

MORE AT Google

Curtis was great and really helpful. Dinner was amazing and really friendly staff.

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jon mitchell . 2024-11-17

MORE AT Google

1.Breakfast...unfortunately no cook in the house.... So only continental breakfast... Offer very manageable and not refilled...counter and dishes partly dirty...the waitress probably doesn't have time to take care of it...sitting in the corner with her cell phone...gross...leftover food from the night before on the windowsill... . I was here last time...

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Jürgen Naujocks . 2024-11-04

MORE AT Google

Had a nice dinner. Really big portions and great value for money.

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Yordan Gashev . 2024-10-26

MORE AT Google

All round great visit. Good value plenty of offers to choose from. Staff were friendly and helpful. Would recommend.

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David . 2024-10-26

MORE AT Google

Had a nice dinner, food was surprisingly well cooked and delicious and the portion was so big I had no space for pudding unfortunately!

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Anna . 2024-10-26

MORE AT Google

Brilliant stay for the week, we were here for most days because the value and staff.

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Mad For Succulents UK . 2024-10-26

MORE AT Google

The chefs know i like my meal a certain way they always oblige xx

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Elaine Langham . 2024-10-22

MORE AT Google

Table 21 ...... 22/10/2024 12:30 (ish) ordered sizzling steak & full monty ... full monty steak was wrapped in something strands ( like the hairs pulled from a plug hole ) tangled ! I brought to the attention and showed a member of staff and was offered a silly pudding in return 😡. I have used this to eat many times in the past and never had a issue until today. Would I recommend to family & friends ?... not after todays find. It was utter disgusting to say the least !

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Master Manajar . 2024-10-22

MORE AT Google

Lovely welcoming staff, normal pub food though, but brilliant service from the front of house team. Food is valued for money.

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Jason S . 2024-10-21

MORE AT TripAdvisor

my husband, my self and my 3 young children went for dinner on Sunday the 20th of October and I we had a fantastic experience, the food was great, I had the roast with 2 meats and my husband a spicy burger and the kids had wraps and pasta, the food came quickly and was super hot and tasty! you could tell nothing bad been sitting long at all! the kids wraps came with so many bits and we really big portions. well worth the money! we will definitely be going back!

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Tamara Lindsay . 2024-10-21

MORE AT Google

Part of a party that came for a birthday, I'm so happy we did, the food fantastic, the staff even better along with the prices. A lovely lady brought us out meals and checked if we were all ok, and a nice young chap brought us out puds, Ethan and Shara , we asked the manager for their name as everyone went above and beyond to make this a good day.

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Tom . 2024-10-20

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Went for dinner ordered a rare steak sent it back twice as steak came out medium. The chef came out and told me he knew how to cook a steak been doing it for 30 years was very abusive. The manager came and spoke to me told me company policy not too cook rare steak. This was nowhere to be seen on menus. Was offered replacement item or refund by then I had lost my appetite.

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Laura P . 2024-10-20

MORE AT TripAdvisor

Fantastic service from all the staff - all of them were welcoming and helped with anything you needed! Great atmosphere and food

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Felicity Todd . 2024-10-19

MORE AT Google

Claire and her staff looked after all 16 of us perfectly each big handling our large order and awkward requests with his. Great staff with welcoming banter, excellently priced food and portions and be tasty! Thankyou! Jack

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Jack Emmett . 2024-10-19

MORE AT TripAdvisor

Nice Friday lunch with the family, the staff were polite, the man who served us was happy and polite and the young lady who checked on us was kind.

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David . 2024-10-19

MORE AT TripAdvisor

In the past I have give a good reviews but yesterday was more than bad.Two hour wait for our main course lots of unuesfull information.One person in the kitchen not the customers fault this is down to bad management.Not sure we will go there again although our grandchildren like it.

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Michael Denney . 2024-10-17

MORE AT Google

Not a very good experience. Standard of food was disappointing, tasteless, and gave me an evening in the toilet. I wouldn't recommend this place.

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Tony Wadsworth . 2024-10-16

MORE AT Google

Went for my grand daughter's 7th birthday the staff and food was excellent.

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Sean Doyle . 2024-10-11

MORE AT Google

Think it could do with updating, looks a bit tired .

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Brian Vear . 2024-10-07

MORE AT Google

We only popped in for a drink,busy at 2pm with people eating and nice buzzy atmosphere. Took a large table and my only criticism would be that food had not been cleaned from the floor after others had eaten there.

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Elizabeth McDonald . 2024-10-03

MORE AT Google

Perfect evening! And good prices!

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Alexandru Ale . 2024-10-01

MORE AT Google

I liked the way they answer the phone

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James Williams . 2024-09-28

MORE AT Google

Cannot fault food or staff, very friendly. The garden needs a big overhaul. All the wooden tables and benches were broken. Wood sticking out everywhere and sharp.

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Janette HIlton . 2024-09-25

MORE AT Google

We come often . Food and staff and restaurant family friendly

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Tania Tatham . 2024-09-22

MORE AT Google

We were staying in the Premier Inn next door for a few days, so booked in for evening meal and breakfast. We booked ahead knowing our first night was a Saturday, and glad we did. Table was all ready for us so we decided to order our food and drink on the Greene King app. This is a fantastic development, your menu is all ready to go telling you what is available and what isn't. Drinks and food ordered and within 5 minutes our drinks had arrived at our table and was soon followed by our mains ( highly recommend the Korean BBQ chicken burger!). There was a bit of a wait for dessert whilst the team were dealing with a disgruntled customer. We found the staff friendly and very helpful and a good ambience in the restaurant. Breakfast was the usual Premier Inn affair. Continental and cereals all set up, and cooked breakfast made to order so everything is fresh and hot. Only grumble would be the shortage of bread for toast. Overall we couldn't fault the service or the staff and wouldn't hesitate to come back again in the future. Great value for money!

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simon randell . 2024-09-03

MORE AT Google

Food was great but disorganised clearing tables

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Peter Southon . 2024-08-28

MORE AT Google

Food is average. Ok. Chips could be more crispy. Burgers are good value

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Malcolm YM Lau . 2024-08-28

MORE AT Google

Charlie was great. Very friendly and helpful. Always smiling and helpful. Unfortunately we didn't have a reservation on a Wednesday night and had 5 of us waiting for a meal. We were told a table should clear in about 30 mins. We waited over 3 hours for a table. Many tables were available but apparently 5 of us were too many for them to serve/seat due to "health and safety reasons". We eventually had to pull 2 tables at the bar in order to be able to be served. We had family over from South Africa and we wanted to show them a good night and Unfortunately the service from staff (besides Charlie) was very unwelcoming. Myself and the rest of our party feel this pub/restaurant would be better managed by Charlie as he bends over backwards for his customers, where as the rest of the staff couldn't give a damn about anything.

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Amy Mitchell . 2024-08-27

MORE AT Google

Table of 5 was to many. They refused to serve us.

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DUANEGEROUS . 2024-08-21

MORE AT Google

The food was very good value for money. The staff excelled themselves and were so helpful even though at times they were extremely busy but always polite and smiling faces.

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Barbara M . 2024-08-19

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Staying at the hotel across the road for a few nights. The team have been ever so helpful and the food fantastic. The pub can go from one extreme to another but unfortunately this is not in the teams control but they handled everyday perfectly. Will be back for sure

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Steven V . 2024-08-19

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Came here with my family during our weekend away. Got to say was a bit disappointed. We had booked and were given a table behind a group of very loud, drunk and swearing adults. The staff never asked them to quiet down at all even after a woman near us complained. A lot of the food wasn’t available. The service was ok. Tables very sticky and lots of empty glasses and plates around. All in all quite rough. Won’t be going back again

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lizzybeth-1978 . 2024-08-10

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My daughter and new son in law held their wedding reception here, what an amazing place, all the staff were friendly and nothing was too much trouble. On the day the venue was set up perfectly the way we asked,the atmosphere was amazing on the night and everyone had a great time. The food was delicious and served quickly and to everyone's needs. Although the whole staff did an excellent job, a special thank you to Curtis, Rhys and Charlie. Will definitely be visiting again one day.

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James S . 2024-08-10

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My wife and I had a reception here after our wedding. They went above and beyond, catering to our requests setting up the space, and even bringing out the food in an orderly and timely manner. I want to particularly thank Curtis, who helped to manage and ensure the space was ready and all our decorations were laid out and aesthetic, Rhys, for laying out the cakes perfectly and helping to cook our food to perfection, and Charlie for being so friendly and helpful throughout the entire evening. I would highly recommend this place for events as well as just general dining in. The staff are so friendly and welcoming, you cannot help but wish to go back.

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Liam . 2024-08-10

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Nice staff and good food at a reasonable price. Be careful if you have allergies as they did mess up my meal but they corrected it and gave me a refund with no hassle.

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Ethan Walker . 2024-08-05

MORE AT Google

New waitress too.overpower, best waitress Lisa always pleasAnt and helpful,food today bit cold but usually very good,

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Vee Deeprose . 2024-07-23

MORE AT Google

Great food, reasonable prices and friendly staff. Brilliant thank you.

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Nathan Harding . 2024-07-18

MORE AT Google

Grubby carpet, dirty radiators and sticky tables No tomato's available for breakfast on two consecutive days

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Angela Ede . 2024-07-18

MORE AT Google

Had a wake here the food supplied was excellent and hot, big portions too

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Graeme Bassett . 2024-07-12

MORE AT Google

Menu looked good! Rude staff and gross greasy food! Won’t be visiting again

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Kieran Hayes . 2024-07-09

MORE AT Google

This is one of our local restaurants to visit. It has improved since the last time we visited in the food and service. We were served by Ethan, and he was very helpful throughout our visit. I recommend that you check out the deals because it's worth the money. I had the big plate special chicken korma curry for £10 you get the curry and rice, with chips, naan bread, 3 onion bhajis, 2 poppadoms, mango chutney and mint dip! As well as a drink! Love a bargain!

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Jodie (Tinytot) . 2024-06-25

MORE AT Google

Stop off on our way to Eastbourne. Saw sign at bar saying limited menu. Should have read no food. The guy seamed bemused that I wanted to order food.

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Angus Macpherson . 2024-06-22

MORE AT Google

Food and service.. no star Hotel custoner.. no booking table to eat... no space to eat.. I eat my diner next to bar on high table, disaine to drinking ... with was all dirty and sticky. .... needs negative star. Breakfast till 9am.. lunch??? Not wasting my time... dinner also till 9pm, finish work 9.30 and dance from bar ... back to town to eat But open to drinking...... sorry

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Sebastian Drazkiewicz . 2024-06-20

MORE AT Google

Fantastic evening, the team were great from welcome to goodbye. Food was fast, tasty and great value, team handled an issue with a customer well.

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Sue . 2024-06-16

MORE AT Google

The meal and service were great nice atmosphere. The adult meals great price

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William Robertson . 2024-06-13

MORE AT Google

We have eaten here a few times and found that the meals are very appetising and also good value for money (Don't much care for the 'fake' onion rings tho'). The service is always friendly and efficient. Our waitress, Lil, is super professional and has attended to us very well. Thank you Mill for great times.

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Geoff Saunders . 2024-05-31

MORE AT Google

I have been to the Mill a lot over the last decade, I really enjoy the food and the staff are generally happy and helpful. The reason for the four stars is that my son and I enjoy a lovely pint of bitter but although there are numerous beer taps with loads of variety, there only ever seems to be one beer available at lunchtime. I'm sure there are logistical reasons for this but I would certainly buy more beer at lunchtime if more choice was available.

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Andy Parsons . 2024-05-29

MORE AT Google

Had a breakfast for 4 this morning from the Premier Inn next door. Not much communication from the Premier Inn regards, staggering the bookings for Breakfast to The Mill to avoid long waits for cooked breakfast etc. The manager was very good and refunded our breakfast after a long wait, food was good and not really his fault due to staffing. Many thanks for your help!

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Mr Fletcher . 2024-05-28

MORE AT Google

1st time visiting here. Table service via the app is easy to use. Decent prices for drinks. Great deals on food (2 4 1 for Burgers on Friday's) & friendly staff.

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Mark Harrison . 2024-05-25

MORE AT Google

Lovely staff, friendly atmosphere. The food was delivered quick but not the best I have had. Table was sticky, felt other tables and so were they

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Julia Glaister . 2024-05-19

MORE AT Google

Four of us went here tonight for my mum's birthday dinner because we all like the food and the atmosphere here. Tonight we brought in some cupcakes and candles and the staff were kind enough to light the candles and bring out the cakes after our dinner despite being busy. The whole pub sang for my mum and it was a really lovely experience. My mum and I always choose the Mill because we've always enjoyed it here. The smothered steak sizzler is a really good choice. I've never had an issue with it, I really like it and I've had it multiple times. My mum loves it too and always gets it.

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Jamie Astro S-F . 2024-05-18

MORE AT Google

The chef is a microwave jockey at best..... it says SIZZLING PAL!!!! The only saving grace is the bar staff 😘

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Anthony Ireland . 2024-05-16

MORE AT Google

Great food & service. Lovely family meal & venue

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Vikki Turk . 2024-05-14

MORE AT Google

Dirty glasses, dirty toilets, understaffed so the pub was full of unclean tables, food basic, staff friendly but clearly overworked, decor looked tired, poor choice of ales on pump. Nice little play area for kids!

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Lucy Taylor . 2024-05-12

MORE AT Google

The food was fantastic, the portions and value for money are 10/10. We did have to wait 30 minutes for our drinks to arrive with our food and the waitress was slightly off but apart from that I would recommend this place and will be returning.

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Karl Ellis . 2024-05-04

MORE AT Google

Haven’t been here for a while but wanted to have a change so we visited the mill ; place was busy we had booked which is advisable; food came fairly quickly and was really nice ; manager Curtis very polite and worked really hard along with his team; may be at busy times have someone helping to serve at the bar to save people queuing; but was a really good visit ;

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Andy Hayward . 2024-04-27

MORE AT Google

Marvellous Sunday lunch, large portion of roast beef, potatoes,veg, gravy, quick service, hot food, lovely staff, well done,very enjoyable,will come again,

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Jill Pierce . 2024-04-21

MORE AT Google

Great place nice food good value lovely staff

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James Booker . 2024-04-15

MORE AT Google

Always great value meals, Very tasty food, Friendly staff, good variety and choice, with differing offers for each day . A lovely beer garden and play area for kids too. Clean and spacious ,wheelchair accessible . Highly recomended for families, couples and large groups . Updating my review after 3 years. Curtis one of the managers here is very friejdly ,, proffessional, approachable and helpful if you have any issues Still a great value establishment ,with a great atmosphere, super value for money, great for families and now with charging station for cars too. Everything you could need Visit and see You won't he disappointed

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Rebecca Parris . 2024-04-11

MORE AT Google

Thanks for the great service Charlie

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CrazyMumma R . 2024-04-09

MORE AT Google

Fantastic affordable food and great prices. Staff lovely.

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Joanne Western . 2024-04-01

MORE AT Google

Didnt order food but looked good and worth the price ..drinks were good..staff were friendly

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David Howard-kilner . 2024-03-24

MORE AT Google

Great food but music was so loud by the bar when ordering that the server misheard my husband and my husband then misheard when he read the order back to him and ordered the wrong dish!

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Sarah Skidmore . 2024-03-23

MORE AT Google

My wife and I love coming here. Staff are friendly, there’s a great variety of food, and tastes great. Went into today and had Cass bring over our orders and she went above and beyond.

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Connor Dunn . 2024-03-22

MORE AT Google

First night staying at Premier Inn, went to the The Mill opposite for food and drinks. Great atmosphere, very attentive staff. Made me feel like a local even though it was my first time. Special mention to Cassie, who made sure we had plenty to drink, along with good conversation.

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Cameron Ewart . 2024-03-20

MORE AT Google

Treated my grandsons to lunch today , food was delicious, the service was quick and the staff very attentive , will definitely be back !

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Seaside41173495723 . 2024-03-18

MORE AT TripAdvisor

Nice Monday lunch after a long weekend. Restaurant very quiet but a really nice blonde girl saw the all the guests. A manager brought out our food quickly and it was the best we have had yet from here, he did mention the head chef cooked it, left happy and we will be

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Robyn T . 2024-03-18

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I orded a home run burger it was so tasty and I upgraded to the salt peppers fries they was really good drinks was great I will deffo visit again! Staff are also lovely Claire and Charlie served me at the bar lovely staff members 😊

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76skyej . 2024-03-15

MORE AT TripAdvisor

Me and my partner came for dinner, it was so busy and we thought we wouldn’t get a seat but Charlie the waiter was very attentive, friendly and helpful.

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Anais M . 2024-03-15

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Claire served me at bar lovely manager and the food was great espically my burger I would deffo recommend the home run burger thanks for a great visit 😊

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Skye Jackson . 2024-03-15

MORE AT Google

Arrived for dinner after a long drive and was given a warm welcome by the staff, namely Charlie, chloe, curtis and millie Food was very good value for money Will definitely be returning

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Michael M . 2024-03-15

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Always get a happy greeting when we go in the mill the landlord and staff are all very polite and never keep you waiting long the food is always hot and of good quality

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Joe U . 2024-03-14

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Mothers day week end here was great, stayed at the hotel across from the pub visiting my mother nearby. Breakfast was nicely cooked fresh and the dinner was lovely. The roast my dad got was Huge and we only just about finished the burger with sweet chilli, we will pop in next time we are down this end of the country.

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daniellelaz . 2024-03-11

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Ordered starters and sunday turkey roast dinner. Starter arrived and while we was eating that the main roast arrived. Felt very rushed and as we had a two person table waiter had trouble squeezing on our table. Terrible place to eat as the starter was warm food but the main roast was cold.

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olin a . 2024-03-10

MORE AT TripAdvisor

Really enjoyed our visit. Very friendly staff and delicious food.

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Andy Twilley . 2024-03-10

MORE AT Google

We came here for mother's day lunch, booked in last minute as everywhere was busy but I can't say how great full we were. The staff were fantastic, greeted by a gentleman who showed us to our seat, nice booth tucked away. We had two lovey roast and two wooden board meals, size was perfect, couldn't fit pudding unfortunately but we were asked by both the gentleman and a brown haired lady if everything was ok. Busy but service of point, they both asked us to do a review and we great fully accepted. We will be back when we are in the area.

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Paul H . 2024-03-10

MORE AT TripAdvisor

Came for some breakfast on mother's day, was welcomed at the entrance by lil . Lil seated us to our table and said to order at the bar when ready. Was served straight away at the bar. Only had short wait for our food. Lil brought food out and was very nice to my children. Had a check back. Food was very nice and hot. Lil was working and was busy but still made sure everyone was ok, even made time to say good bye and to enjoy the rest of our day. Thank you lil

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tina r . 2024-03-10

MORE AT TripAdvisor

The food was nice...but the service was better.the staff make you feel welcome and very polite.and the breakfast staff also.

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Gemma Spendley . 2024-03-09

MORE AT Google

Great service lil i guess she was the manager bent over backwards to make sure we had a great experience couldn’t fault her they could do with 5 more of her?? Brilliant

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Aaron Duplock . 2024-03-08

MORE AT Google

Very friendly and helpful staff. (Served by Charlie and Curtis) sorted out a mixup with professionalism and efficiency and made us all feel very welcome. Would definitely return and recommend

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James J . 2024-03-07

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Stayed over for a work trip and ate at the Mill over a few evenings. Great food, great atmosphere, Donna made us feel very welcome as did the whole team. Thank you

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Denver C . 2024-03-07

MORE AT TripAdvisor

Great variety of pub food at brilliant prices. TV's at some of the tables for kids entertainment! Only downside is it is quite small so pre-book your table

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GJ . 2024-03-04

MORE AT Google

Another amazing family dinner at the mill. The menu has lots of choice and is cooked to perfection. The staff go out of their way to assist and are very attentive. Would highly recommend. TV booths and colouring for the kids so we could have an adult chat whilst the kids were happy. Looking forward to the summer when the garden and play equipment will be in full use, well. done team Mill!

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B22k1olly . 2024-03-04

MORE AT TripAdvisor

We had booked breakfast whilst staying at the Premier Inn - we have enjoyed many breakfasts in varying Premier venues however this was disappointing. We recognised the female staff member was working very hard seemingly single handed and our cooked breakfast was hot and tasty. However the tables and chairs in the venue are tired shabby and past their best. We were disappointed there was not a coffee machine as in many Premier Inn restaurants instead there was an urn of water for instant coffee or a cold filter coffee jug that was empty. Added to which the restaurant had run out of milk and we had to use sachets - so cereal was not possible. Although we were more than happy with our hotel stay we would not choose to eat in The Mill restaurant again.

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Sue P . 2024-03-03

MORE AT TripAdvisor

Came in for breakfast with my family, ordered at the bar with a lovely blonde lady who was very nice and friendly, who told us to help ourselves to tea and coffee at the breakfast bar. As we were doing so a very angry lady with dark hair told us off for doing this despite it being a miscommunication between staff. Made the atmosphere very awkward. Must be the same lady as these other bad reviews. Apart from that the food is fine.

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Jess Wenham . 2024-03-03

MORE AT Google

Great atmosphere and amazing staff very accommodating. Large group and everyone's meal was fine and enjoyed . Extra people arrived then what we booked and staff were fantastic

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stacey J . 2024-03-02

MORE AT TripAdvisor

I’m a regular at this pub/restaurant and I can’t recommend it enough, the portion sizes are amazing, the staff are super friendly and the service is super quick and efficient. They have some amazing offers all week long, I do have to say my favourite nights are Thursday and Friday, freebie Thursday and buy 1 get 1 free Friday (burgers) these are just 2 of the great offers they have that give you excellent value for your money. Cant recommend enough! 10/10!!!

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Charlie Newson . 2024-03-01

MORE AT Google

Manager is fantastic.great people and great food .friendly polite staff .great clean pub would recommend to anyone ..

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Alfie H . 2024-03-01

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British
outdoor_seating_148875takeaway_148875delivery_148875

I had a shocking experience at The Pier Hotel, Eastbourne, and I strongly urge others to avoid staying here. The entire ordeal was a nightmare from start to finish. When I arrived a little earlier than the 2 pm check-in time, the front door was locked, and there was a piece of paper attached saying it would only be open from 2 pm to 10 pm. This is highly unusual and unprofessional for a hotel. I returned at 2 pm and was greeted by a receptionist named Muhammad, who told me that the room I had booked—a single room with a bath—was no longer available due to “bad bugs.” When I asked if he meant “bed bugs,” he curtly corrected me but offered no apology for the inconvenience or lack of communication beforehand regarding this health hazardous conditions they were in. I reluctantly agreed to accept a different room, as there were no other options, but when I asked about their lost key policy (they charge £60 if a key is lost but no one will be there to collect my keys at the reception when I check out at 10am), the receptionist suddenly became hostile. He shouted at me, told me I could no longer stay, and claimed he would cancel my booking. His behaviour was completely unprofessional and shocking, leaving me stranded in Eastbourne and scrambling to find alternative accommodation at the last minute. The hotel itself is run-down and feels abandoned. The restaurant and bar areas are barricaded from outside with rubbish around and look nothing like the photos online. To make matters worse, after I reported the incident to the online booking agents the hotel falsely claimed that I refused to stay when in fact it was their staff who refused to accommodate me. This was, without question, the worst hotel experience I’ve ever had in or outside the UK. It is unprofessional, dishonest, and in terrible condition. I’ve reported the incident to the online booking agent, including photos to prove the state of the property. Avoid this place at all costs—Eastbourne is a lovely town, but this hotel will ruin your trip.

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3.5

487 Opinions

location-icon12 Seaside Road
British
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Usual tap beers available. I had a Guinness which was very nice. Music being piped through which was very pleasant. Wooden floors throughout and a mix match of tables and chairs. Staff were friendly and polite. Descently decorated. Enjoyed my visit.

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3.8

3631 Opinions

location-icon258/260 Terminus Road
British
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Had an afternoon tea here very unusual as it was fish and chips chicken burgers chips curry sauce mushy peas etc. Very different was very nice and hot and had a lovely seaview table would go again got voucher from groupon.

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3.8

4797 Opinions

location-icon21-23 Cornfield Road
British
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Excellent service, quick and competent staff, great location and menu. Good prices. Excellent