Merrills in Sunderland

Have used for years but tonight was awful! Barely cooked grease covered chips and watered down curry and very little of it ... Disappointed... straight in bin

Food arrived late. Was cold, stale and fish batter was soggy. V disappointed as is usually nice

They did not have what I originally ordered so took something else with a garlic dip when it arrived it was barbecue sauce called them and they have said can have a free garlic dip with chips on my next order

Extremely pleased with the meal we ordered and with definitely be ordering again. Well cooked fish and chips and superb value for money. Highly recommend.

Order was placed at 7pm, estimated delivery was 8.25/8.45. Order arrived at 9pm. Food was luke warm and the instructions regarding no ham on one of the pizzas was ignored.

Garlic sauce was really weird, tasted more like sour cream.

ordered gravy got curry, ordered fish bites, got a small fish which was tiny, no phone call to say they had no fish bites, just got what we were given. the mixed chicken grill kebab comes in a tortilla wrap, get some pittas or put a description saying it comes in a soggy inedable wrap. disappointing.

Pies were good but the chips, fish cakes and curry were terrible.

the fish from here is fantastic always falls apart, cooked to perfection

Bang average to be honest. Fish was OK albeit not very fresh, most of the chips were on although there were some scraggy ends. Worst thing was being charged 80p for bag of batter. Total rip off.

Absolutely disgusting. Everything freezing cold. Chips were disgusting. Fish was rockard, sausage was like rubber, burger was no taste. Never ever again from there

Perfect. They absolutely nailed what I asked for with my pizza

Most delicious pizzas I have eaten for years...and all 4 of us thought the same. Garlic bread was gorgeous. Just beautiful food!

Large cod 10/10, chips 10/10, pizza 10/10, sent battered instead of unbattered sausages but still 10/10

Chips were dry and cold, pizza not very appertising.

Fish and chips were absolutely lovely batter on fish was still crispy well done merills

fish and chips were beautiful pizza was great found my go to takeaway now

Great service Merrill s. delivery my. order. on. time.

Best fish and chips we’ve had for ages !!!! Batter was crispy and chips were perfect 👌

food absaluteley horrible.. parrot with no toppings due to it sliding off.. chips half cooked, chicken tasted like a lidl turkey dinosaur, pizza very dry and bland. wont be ordering again

Best Cod & chips I've had in a long time. It was beautiful and still nice and hot when it arrived. I would definitely recommend them.

The gravy is far too thick and salty, not the best. Battered sausage was okay, but again salty. Chips were little bits, not the best tbh. I don’t know why I order, as I’m always disappointed.

Really nice food again!! Thank you

Scheduled delivery for 5:30 but didn’t arrive until after 6 which was frustrating however, food was very tasty

Haddock was cold and dry chips warmish and curry sauce nice

Items missing & soggy fish & chips

Beautiful everytime I order 100%

Cod bites too dry. Chips not cooked.

Always hot and fresh on arrival, pizzas are highly recommended

2 ten inch thin base. pepperoni and chicken Kiev. Best we have had.

The food was absolutely clay cold

Food was only just warm when it arrived. Underneath of batter was white and undercooked and fish was quite dry

sausages were like rubber .... not freshly made

Best order yet! everything was perfect!

The order was for 7.00 it arrived at almost 20past. A few minutes after I emailed just eat

Gravy and chips were lovely. The fish tasted a bit bland.

Everything was freezing cold had to warm everything up

Amazing quality and service cannot complain at all food was different levels beautifully cooked fish and chips were proper chippy chips. I was sceptical after reading reviews but food was honestly delicious and the deals they have on during the week to which the lovely lads informed me of are by far the best in the area

I must say I had a delivery on Good Friday and I was surprised on how they managed to get my food to me within one hour. I could ordered a pizza as well as fish and chips. Lovely staff every time I go to collect or order from the shop,been going to this shop for the past 25 years and I have never had any problems.🙏

Absolutely lovely staff lovely food so clean inside. All staff will help with any questions the food is cooked fresh and delicious.

absolutely delicious. kebab was huge and gorgeous. all eaters highly complimentary. my fave kebab place and fish n chippy. 10 out of 10!

I ordered 2 hours ago, the phone line is busy I’ve tried constantly for an hour and no sign of food 🥲

Food was cold, an hour late and not at all worth the high price. I paid £6.20 for cod bites and received 2 small bites and a handful of chips. Tried to call restaurant but phone is clearly switched off. Absolute robbery

Food never came restaurant has taken phone off hook but good enough to tack money

No food has turned up after over 2 hours

Never turned up and are not picking up the phone. I’f you are too busy don’t accept the order.

ordered at half 5, turned up at 8:50 stone cold

1 hour & 15 minutes late, no updates at all from restaurant.

The app indicates our order was delivered but it never actually arrived. When we tried phoning the restaurant there was no answer and when we tried driving there to pick the food up ourselves, they were closed. We’re very disappointed about this

it says our food was delivered but we have not received it .we want a refund

Food arrived early but was cold and chips were scrap pieces , sausage was dry and freezing , used merrils a few times but won’t be returning

I normally have a quality experience with Merrills but my last order has prompted me not to use either Merrills or just eat ever again, take a look at how often I use both. Food was late and cold and no acceptable response from either Merrills or just eat, over £20 wasted.

Lovely. Fresh and still hot on arrival

Food was 25 minutes early my the chips were a mess. Very few actual chips, the rest were thin slivers. The chocolate was not worth the £4:20 and it was very dry. Not very impressed at all

Lovely and tasty food thank you 🙂

Asked for no cabbage on burger but still got it so had to remove that otherwise great burger nice salad and chips were the best yet no scabby or dry

Excellent as always …. Best counter staff in Sunderland

Chips were not hot lukewarm not as good as normal and had to go outside to fetch it did not deliver to my door , driver needs to get out his car and bring to the door that’s what the delivery fee is for

Nice hot food best burgers and nice cbips

Got the order wrong was told I could have a free cheese garlic bread with next order as a replacement and they never bothered to give me it even after being reminded

Food was cold chips burnt and far too greasy went in the bin won’t be ordering again

received our food but wrong order rang the shop they got the order sent out straight away excellent service

Food took ages to come, arrived cold, full of grease, didn’t taste nice at all, all gone in the bin, wont be ordering from here again, used to be nice

My meal was lovely and the delivery was on time

Good 🍔 burger again , chips not too bad was nice 👍

Just awful. After 4-5 years we went there at 4.45pm, there was a load of fish ready pre-cooked and only me to serve, the girl taking the order I could hardly understand. Got the order, (wasn’t asked if we wanted salt or vinegar on them) took home (exactly 4 minutes away), opened them up. Fish, chips and mushy peas, all lukewarm at best. Never again. They have on the walls pictures of awards ( when the owners were different to today) from back in the 1980/90s I think. I can’t imagine that they’ll get any such awards again.

Great service and delicious hot food - never fails

Food arrived cold again. Not good enough.

Been here numerous times before and couldn’t fault it! However, waited over and hour for delivery, rang up just as order was placed, to change garlic for gravy. They said they could do it! When it finally arrived, the chips were soggy and opened the sauce and it was garlic! Even thought we had asked for gravy!

Waited over 2 hours for food. Called twice and was told the food was on its way an hour ago with no apology for the delay, and still waiting.

it was beautiful so pleased I ordered from here will definitely be ordering again

Great quality food, generous portions

Excellent food excellent friendly counter service

Long wait and food bogging! Cold chips, 2.80 or something stupid for watered down curry and the Haggis, don't ask! Disgraceful. Only good thing was the bottle of vinegar.

Food nice but very pricey opposed to other takeaway shops I feel

Mushy peas too salty chips were ok and batter on fish needs to be thinner and less greasy not as good as normal but ok

The cheesy chips are unrealllll

Normally food is lovely but we ordered a chicken kebab and the chicken was pink

Hasn’t even turned up yet disgusting service

I don't normally do this but. I dunno if it was about to close but I've heard amazing reviews about this place hence ordering but food came cold. Poor quality

Lovely delivery man, very good service

Had to go out into the cold to fetch it wasn’t brought straight to my door kind of defeats the delivery fee but food quality was good 👍

my food was never delivered I paid by card and never gave me an option for a refund. total robery now I am starving because I waited for so long and no where else is opened. pure evil 😈

Ordered fish bites and sausages and chips , the chips were shocking must’ve been re fried off lunch time opening. Very bad

Food was nice but sent the wrong sauce and the wrong drink. If you don’t have coke, take it off the menu, don’t send Diet Coke, it’s a completely different drink

Spot on. Fish and the was tasty portion size was enough.

It was delivered almost 2 hours after ordering and was warm to the touch instead of hot. I had to ring after we had waited an hour and a half to be told they were 2 drivers and 1 staff member short. An accurate wait time before ordering would be more suitable as we would not have ordered.

hi thank you for my order my first time ording from your shop all i can say is wow fish was unreal fresh nice hot and chips spot on batter spot on kebeb was unreal nice spicey not rubber all good made my day i rang the shop to tell them to add 2 cartons gravy and she did very thank you i did for get order it driver was very kind 10.10 from me pple say bad things on here no complaints from me thank you

Absolutely horrible! cold and soggy....just awful. Never again

Food was barely warm, and the batter on the Pattie was that hard it was inedible

Items were missing and took further 30 minutes for them to arrive.

Kebab meat freezing cold, pizza freezing cold, chips freezing cold. Was not interested in putting this right. AVOID AT ALL COST.

Food nice and hot and followed my instructions on the order would order again 👍

I live little more than half a mile from the shop. Ordered and paid delivery for convenience due to weather.Food arrived colder than if I'd worked down for it in the snow. Pretty poor experience.

The food arrived late and our order was incomplete. We had no chips with our chicken, so it was disappointing today

Well a ordered for my sons but my son only told me there he got a cheesy garlic bread when a ordered him a chicken tikka pizza which am not very happy about us a paid for the pizza and not a garlic bread a would of rang up last night but a was out and he only told me today when he’s came in still gave 5 stars as the food lovely just disappointed about the pizza / garlic bread situation

Fish tasted stale and chips very greasy, ordered chicken kebab but got a chicken wrap, the chicken tasted rubbery like it had been microwaved rather than grilled. All in all very poor food.

Fish was nice but chips were cold

Amazing quality highly reccomended

Waited an hour for kebab meat and chips! Eventually came and was cold!! Kebab meat was solid! did not enjoy it at all.. most of it went in the bin! What a waste of £13!! I won’t be ordering again