Mermaid in Ipswich

Had lunch for my mum's 86th Birthday. We all had a lovely day.

Always a great time here. Often come for bingo and tonight we had great service from Shannon who is always happy to help and always goes above and beyond.

Shannon was fantastic tonight, nothing was ever too much and she was so accommodating. Always a big smile on her face and a joy to be around. Amazing service from her as always!

A very pleasant pub, nice staff and good food. I was in a red shirt in amongst a sea of blue without any issues and all were very friendly.

Staff all very friendly, with smiles on their faces (they must all like working at the mermaid ). Very welcoming and would definitely come back again. The food and Service was great a big thank you to Chanelle, Leo, Jamie and Liam

Fast service, friendly staff, lovely food

Excellent as always. Great team and great food

Birthday meal for 6 people. Pleasantly welcomed, food was lovely and was ready very fast. Staff were helpful and kind. Free bingo was a bonus! I will definitely come back again.

Always a lovely carvery, I like the renovations

Lovely meal at The Mermaid today for my daughter in laws birthday , lovely food and friendly staff especially the lady who looked after us (sorry I didn't catch her name but think she is the manager) very accomodating letting us have the Birthday cake I made after our meal , was happy to provide plates,napkins , forks etc but I like to be organised and came with my own . We will be back .

Lovely food, sraff friendly, very good prices

I was disappointed to be given a dirty wine glass with someone else's lip stick on it.

Myself and two friends visit nearly every Thursday afternoon for Coffee, we are always made to feel welcome by Shanelle and the rest of the staff. In fact they know what our order is without us even asking. Very clean relaxed atmosphere.

It was a pleasure to visit following the refurb and we thoroughly enjoyed ourselves, the staff were excellent so keep up the good work.

Not much of an atmosphere and really weak coffee. The roast carvery looked good however.

Great food, staff are friendly and service is fast, we have no negative's and we go every 2 months for lunch. We love it

They now allow dogs inside, reasonably priced.Friendly service from both Shanelle & Beck's, disappointed that we now have to sit in the bar as we have a dog because the seating is not as comfortable for my disabled wife

Been here a few times but today was the first time I ordered a xtra large carvery. Carvery was lovely although could have had thicker slices of meat, all vegetables were tasty. Bar staff were friendly.

With the new layout there's great choice where to sit and the food is always good with extra entertainment of the tv's, dart board and pool table. The staff are very friendly abd makes it easy to order either at the bar or on the app.

All the staff, not to mention Liam, went above and beyond to make me feel welcome. Great Management, friendly staff, great food!

Enjoyed a pre theatre meal with friends.

Great meal with the grandchildren

We were let down arriving at another booking elsewhere last minute so on recommendation booked on line & everything was confirmed.On arrival we know we had arrived at the end of busy period but within minutes the courteous staff had cleared us a table & our carvery was ordered.Alhough only one chef serving the food was a good temperature and he replenished the empty vegetable servers on request.We thoroughly enjoyed our visit & will I am sure return in the future.

Good value, family friendly, recently refurbished. Parking outside.

Fresh hot food with lovely friendly service and a great atmosphere. Lovely and spacious too. Had a great time with my dad. Thank you!

The staff were extremely helpful and polite. The food was very good and we all enjoyed ourselves very much

Nice atmosphere,great for families, good drink selection and food was priced according

Amazing, wow fantastic in every way, highly recommend, shout out for Rachel and Honei for service and helping us out with places of interest 😀 💗

Excellent Recent refurbishment. Food good value ..Not given 5 stares because one meal had to be sent back .Staff dealt with issue. I will be returning as it is a good family pub

Delicious food. Excellent service. Often meetup with old friends here, and always have a great time.

I've booked and stayed over here now twice and the rooms are very satisfactory with everything you need comfy beds tv bath/shower bonus very clean and then the pub/restaurant very happy pleasent environment food beautiful carvery. amazing staff very happy smiley friendly service cant fault the place at all and would very 100% reccomend this place and I will be booking again soon 😀 😊 thanks guys for a friendly welcome

Absolutely gorgeous roast, love the new decor,staff very friendly and efficient

Good food, reasonably priced. Very friendly staff. A little disappointed I couldn't use the voucher I was sent in the post when ordering online, but the staff quickly and efficiently took my order. Will definitely be back!

It was a very enjoyable dinner, the servers where very kind and helpful. i was served by jaylan on the carvery and his service was outstanding i was also pleased with his customer service towards my grandad. overall it was a great experience there and will definitely be back again!

Had a great filling meal at the Mermaid today. The QR Code facility to order and pay made things very simple for us. Enjoyed our carvery and the environment we ate it in.

Served by Leo and shanelle, were polite and very friendly. Carvery was lovely and served by Jalen. Will return again soon.

Fantastic food every time staff are very friendly

I had a breakfast this morning and was served by a pleasant young lady named Rachel Great breakfast and great service .Will visit again

Good value. Which is top priority these days. Staff are increadable. Service and humour were perfect. Booked a table and it was reserved for our parties time.

Rachel and Nikki were great very helpfully.

First time visiting since the refurbishment. We were party of six covering three generations. We ordered a variety of main courses including burgers, fish, steaks and carvery which we all enjoyed. Staff were friendly and polite.

The hunters chicken was very dry about a teaspoon of bbq sauce on it not up to your standard very disappointing

Nice carvery, good value, quick service.

Nice food good value for money. Table service now is great.

Came for Mother’s Day lunch and the food was delicious - my mum really enjoyed herself and as usual the staff were lovely - Jayden behind the carvery was so friendly and lovely to mum Considering how busy they were the staff were all so friendly and helpful As usual a lovely outing

Above and Beyond Service! Had a fantastic experience at The Mermaid, thanks to Rachael’s outstanding service. She went the extra mile—even cutting my burger in half! Her attention to detail and dedication were truly endearing. Highly recommend, especially if Rachael is serving!

Clean and tidy. Nice spacing between tables. Food was really fresh and tasty. Paid by app from table simple Todo altho was no fish and chips option. I ordered burger and fries, said on app fries unavailable so chose chips but when brought over had fries

Rachel and Erin.... feel we must commend them. Superb service and so friendly. Rachel was our host and she really looked after us so well. If I ran the Mermaid, I would be making sure I hung on to her.... such an asset to you! Thank you so much to them both!

Not a bad experience, the food was great! But as usual the pepsi I ordered was watered down, not great for over £3 a pint. The new renovation looks great, however the lone booking desk in the family/dining area could easily accommodate atleast four more tables if it was all done centrally behind the bar.

Has now been split into a restaurant and sports bar with pool, darts, and TV's showing sports. Looks good 👍

Great pub with a friendly, family atmosphere. Our server Rachel was particularly pleasant and tentative, went out of her way to make sure we had a great stay. Decent hotel with all necessary facilities and clean rooms. We will be certainly be back.

Cant fault anything lovely meal

Rachel and Erin were lovely staff, very friendly, very smiley. We experienced fast table service and great customer service!

Really enjoy it here, both the food and the staff are very good.

Lovely clean rooms , free parking perfect

Very tasty and enjoyable food accompanied by excellent service and relaxing surroundings. Somewhat quiet, hence only four for the atmosphere.

Our server, Kyron, was excellent and efficient- he made sure we felt welcomed. Wonderful atmosphere, food tasted great. 👍👍

Great food, excellent service and relaxing atmoshere

Was nice and relaxed no rushing and plenty of options at the carvery. Bingo was great fun and free

Very good experience on Monday and service, Rachel standing out simply for being fun something that can be lacking from servers

This place is now even better after it's refreshed new look!!! As must go for Ipswich

Had a lovely meal here. Staff very friendly especially Rachel who couldn’t have done more. Only one has carvery and when the other meals were about to be ready a young man suggested to get the carvery so we could all eat together. Food was plentiful and tasty. Will definitely come again

Had a carvery, Jamie the chef was very attentive, food hot and fresh, will be back 👍

It was my first stay at the Mermaid and it was great. I stayed at the Mermaid because I was working in the area and stopped for the week.The staff are very friendly and helpful, and the accommodation was clean and very comfortable. The food was excellent and the service was very good too. I usually stay at the Oyster Reach at Wherstead but I will be returning to the Mermaid again.

The refurbishment is lovely and made the Mermaid look so cosy and welcoming. The staff were all lovely and helpful, which we have not always had in the past. The food was really good. Two of us opted for the carvery and two opted for the main menu. We thought it was wonderful that the very helpful female assistant said she would tell us when the main meal was almost ready so the two having the carvery could go and get there's, so we could all eat together. All the food was cooked really well, which resulted in clean plates and no wastage! thank you to everyone at the Mermaid!

What's not to love about the newly refurbished Mermaid? Lovely food, decor and the most wonderful service from the gorgeous staff, mentioning no names, Rachel ;-)

The food was good, the room neat and tidy, and the staff excellent and very helpful.

Friendly staff. Good food at a reasonable price. Refurbishment looks great including a sports bar. Will definitely go back

Food was nice and tasty. Good portion sizes. Quite expensive for what it was though. Also the table we sat on outside was starting to break. So wasn't as comfortable and didn't look as nice. The staff was very nice and friendly.

Excellent service from Amanda. The food was outstanding and the staff were extremely friendly and polite. Highly recommend

Food and drinks are too costly Compared with before renovation for the same food.

Two of the orders were taken down incorrectly, we ordered 2 x Hunters Chicken Melt, and we were served Hunters Chicken,so we were charged more, when pointed out we then had to wait about 10 mins for it to be corrected. We also ordered Cheesy Garlic Bread, and there was no signs of any cheese on it, I wanted to mention it, but my husband said to just leave it. The waitress also didn't check if we had cutlery, or wanted any sauces/condiments. We then ordered 2 scoops of ice cream for the children and we waited over 15 mins, and just as were about to ask, they arrived. It wasn't overly busy, so not sure what it would have like if it had been. I asked about a refund when the correct orders were brought to us, and a little while later, a cash refund was brought to the table.

Fabulous staff pub and room clean and tidy as was the car park All brilliant very homely feeling

Ordered from the table outside. Drinks came and got no instructions on the carvery, when visiting before we recieved tickets, got nothing this time. When I ended up asked got told to show email confirmation. The staff was 2 busy on phone to even pay attention. The carvery server was extremely grumpy, said "wat do u want" then cut the tiniest pieces of meat even a toddler would still be hungry. Looked like he couldn't be bothered to be there. Ended up having to get pur own cutlery, sauces, etc. The food was awful, tasted like it was from the day before. Ate here before and never been this disappointed. Really not a great visit. Probably won't be coming back any time soon

Thank you Rachel and team for allowing a big kid to have some fun with mini ducks. This duck below decided to take a swim.

We were a big group of 40 and we were really impressed with the efficiency thank you to all the staff especially Kyron

me and my family came here for dinner, a table of 20. service was brilliant from start to finish and food was amazing. our waitress rachel was lovely and so helpful

Thank you for fantastic meal today for our 2 friends and my wife and myself we have been to mermaid many times, this is first time since latest referb, very impressed thoroughly enjoyed our meal . Today 2nd March 2025. Staff were all excellent, must also praise young lad on the carvery very highly on his attitude, customer service, very polite ,and very thoughtfulness attitude. Staff also have improved although they were good previous so well done ,think lad on carvery was named Jaylen 10/10 Also deserts were excellent after carvery

Excellent breakfast Great service

Food was great. Jalen on cavery was very friendly and made good recommendations. The rest of the staff was also friendly didn’t catch names though. Service was quick.

Carvery wasn't very hot & not much choice Glasses were all dirty

First time we came Ipswich was playing at home so it was very crowded and noisy plus carpark was full . Decided to try again when there wasn't a match but we were seated in the bar as we had our dogs with us so we were surrounded by tvs blaring out making it difficult to talk also right by a pool table that was in constant use. Not really the ambiance we wanted out for a meal with friends. Despite the good carvery which we did enjoy and the good service we won't ever return. The tvs were very intrusive and completely spoiled our experience. I noticed there were tvs even in the dining area so it wouldn't have been any better for us in there.

Fabulous team led by a fantastic manager. Our stay couldn’t have been better. We stayed here for the Ipswich v Tottenham match on Saturday. We hadn’t realised we needed to reserve a table for pre match drinks as this place is stones throw from the ground therefore extremely busy, however, the team found us a table in the restaurant area and couldn’t have been more helpful or accommodating. The food was nice and well priced, breakfast was delicious! Considering how busy the place was, service was exceptional. The rooms are a good size and very clean and comfortable. Would definitely stay again and highly recommend.

We as a family of 6 went to mermaid Ipswich yesterday. It was absolutely phenomenal. service was impeccable. Food was outstanding. You can order from your table with a qr code or at the bar. Staff were so kind and helpful. Waiting time wasnt long on dinner or dessert. Really enjoyed our evening. The setting was lovely. Its been done amazing 👏 such friendly kind staff. Cannot fault at all. Will definitely go again. Highly recommend 👌

Good stay in the hotel and amazing food (full English) in the pub! Nice service too.

Went into the newly refurbished "pub" part of the establishment to see how it is. The seating and decor are good, service was unnatentive mainly due to staff chatting, I take into account it was the dead period just at the start of premier league match and staff were being given their breaks. The cask ale Marstons Pedigree was very good and although not cheap, also not expensive by modern standards. My main reason for a 3 star rating was the excessive volume of the TV screens showing the rugby. Overall not somewhere I will visit often.

Overall experience was great, staff very friendly and welcoming, Although ordered the cowboy burger with no cheese, it came out with cheese, asked Liam to change it but then came back with no bacon.

I l6ive the Mermaid! Carvery is great. Great carvery server on this day - smiling, pleasant, jovial. This makes all the difference. Great staff generally.

Arrived without having reserved table and welcomed by staff. Food was so much better than when we were here last (over a year) onion rings get top marks from us. Cowboy burger stayed hot until I'd finished ✅. Ambience looks so much cleaner, brighter and welcoming

Excellent meal and friendly helpful staff, thank you jalen, Shannon Liam Sofia and Karon

Great atmosphere, lovely food reasonably priced and the staff were very, very helpful

The mermaid staff I have always found them ery friendly , they welcomed us at the door took us to out table told us how to order food what Was good they came told us the food from the menu was bout to come out so carvery people could then go get there food great idea meant we could all eat together, Some came checked see everything was OK Staff serving up the carvery are also very friendly, food looked nice and presented Bar staff nice to food selection of drinks. We loved the new refurbished mermaid with bar area completely separate and the children's area gone look much nicer outside looks good for summer 😁

A whole new experience here after their refurb, the place looks great. Came in for a carvery, the food delicious and the gentleman serving so friendly. Made the atmosphere all the better which was enhanced with live music in the bar area in the background. We ended up staying for a few drinks enjoying the day. Would highly recommend for a chilled Sunday funday.

Great new refurbished, friendly staff, we’ll be back

Really lovely meal. The pub has just had a refit so it is super smart. Staff all very friendly and helpful, William was particularly helpful.

Great service and a great atmosphere. Ryan on Carvey was a delight 😊

We came because of football,booked in advance as otherwise we wouldn't get a table. We didn't need allocated hour and a half, you could get more customers for lunch with a reduced timeslot.foid good as always

The new look is pretty awesome; there is a space for everyone! The staff were fab. I encountered staff at the bar, servers, and the carvery station and they all showed genuine care which was so refreshing. We had a muddle with one of our table's orders but once this was rectified, all was forgiven because it was delicious food. Just wish my dog wasn't such a plum because I'd LOVE to enjoy that pets welcome section!

Brill place to eat n great service too xx members of staff would let us take pics to. Before and after refurbishment pics

Went today for re opening following the refurbishment, really nice vibe with tasteful decor and service from Amanda and William was first class . Great food , brilliant service and the place looks great