Mermaid in Ipswich

Great food, staff are friendly and service is fast, we have no negative's and we go every 2 months for lunch. We love it

Staff are always friendly, food is first class. Reasonable prices and a welcoming atmosphere. Well recommended

Not a good experience this time - food poor overcooked, very rowdy, children running around opening doors to the playground and screaming other tables were also complaining about it, very cold in the pub due to the children keep running in and out -parents not bothered

A busy festive environment, all staff worked well together, the manager was attentive and helpful. The chef behind the carvery was fun, pleasant and very effective (as always) My guests and I had a lovely Christmas warm up and will visit again soon. Congratulations on a well run team.

Really good carvery and could watch the football as well, one large tv the rest of the pub is without tv. Friendly staff, i like this chain its always good most locations ive tried. We stayed in the hotel as well it was decent.

Not a marvellous buffet, place seems to be understaffed

Lovely food, lovely atmosphere and fantastic attentive staff, who saw to all our needs!

Was there on a day Ipswich were playing!! What a atmosphere!

The food was dry, the Brussels were mushy, there were no parsnips as the chef had forgotten to roast them. The burger and chips were overcooked. There was no atmosphere in the building it felt empty and dark. Staff barely looked at us. We used to visit the mermaid regularly but it has lost its spark in the last 6 months or so.

Had a lovely stay and will stay here again next time I am in Ipswich

Won’t be going back carvery was very disappointing, I would recommend going Burger King across the road

Good food and company, the service by Rachel was excellent. Thank you 😊

Excellent mega mixed grill last night, BEST IN TOWN! Excellent service too, Leo the barman was a star! I went today (4/6/23) Nicola, Caitlin, Shannon were EXCELLENT, true credits to the brand and business, Charlotte too! Thank you! Rachel is SUPERB, good on her! So welcoming 👍

We've just attended our work festive meal, and we've had a fabulous time! Great service from Rachel and the team, we really enjoyed our meals! The staff have been very attentive. Thanks guys!

Friendly staff, nice food, and convenient location

Great value food with very friendly helpful staff.

Shout out to Rachel was particularly attentive despite being extremely busy. She added to our enjoyment of the evening. The only downside that there was disco and the music was loud so it interrupted our food otherwise it would have been 5 stars

Food and staff were excellent and a lovely atmosphere. The carvery was delicious and no queues at bar or carvery.

Very friendly staff and food is good.

Good for a carvery if its steady like most carvery. Friendly staff and reasonably priced. Would recommend

All the carvery was beautifully cooked , no hard veggies, staff very attentive and friendly

Amber, Rachel and Amanda were outstanding! Perfect family meal matched with amazing service! Thank you to the mermaid staff!

Decent enough food with very good staff, has served me well for a place for breakfast or a bite after work!

nice food and easy to call up and book a table. No table service and inconsiderate staff who do not show any manners towards customers

They now allow dogs inside, reasonably priced.

We stayed at the hotel which was lovely! The staff at the pub were fantastic and service was excellent. Food arrived faster than expected and was great! Really happy with our stay and hope to be back.

The carvery exceeded all our expectations. Lovely atmosphere and staff will definitely be back.

Faultless, at a very reasonable price

We were sat near a very noisy family which wasn't great for my elderly mum. Food that had been ordered came yet no one had told those having a carvery to go up. I thought my meal was very well done and my daughter had steak which she said was very tough. It's a good atmosphere in the mermaid but the noise level for us was.too much

Stayed in their rooms. Very friendly staff. Clean, quiet rooms. Would stay again.

Popped in for a coffee while I was waiting for my bike to be serviced at Halfords, was served quickly and politely and coffee was great! Pub was warm and inviting :)

Always have a great time, When visiting for a meal or a pint on my way to football, Its a nice friendly Atmosphere, If the weather is good what a way to spend time with friends

Lovely pub, great food, great atmosphere the manager Liam went above and beyond thank you highly recommend

Chanel was a lovely hostess and helped us with all our needs. the food was pretty alright. Drinks also came fast.

Nice food absolutely great atmosphere the beautiful ladies working Amanda and Rachel were great hosts and will be calling again.

Decent pie and chips Nice simple food. Hot. Good service. I like this pub 😀

Party of five booked for family get together. Staff were friendly and attentive and the food arrived in good time and was very good.

Food was ok for the price. We were served by Daisy and Shanelle and they were both very nice and welcoming. Lovely ladies. They were both splitting their time between the bar and dining areas, making sure everyone was happy. Not much of an atmosphere, as we visited at a quiet time. Altogether, a positive experience.

The food and service has now improved 100 fold back to how it has been for many years .Thank You.

Great food lovely staff nice atmosphere 😃 👍🏼

Friendly staff. Good food at a reasonable price. The pub/ restaurant could do with a refresh though. Will definitely go back

I went to book a table for 4 on a Saturday night and was asked to pay £40 up front by the booking system. Was a little miffed by this as always booked before with no fee. I didn't pay and didn't book and showed up at the pub. We were greeted by a friendly gentleman who found us a table. We ordered at the bar and the card machine wasn't working so they opened us a tab. The food arrived boiling hot. The hunters chicken and salad was a bacon and chicken salad, we queried and it was soon changed. Can't fault the food great and piping hot to the last mouthful. Toilets were clean and well stocked. We managed to pay our bill on the card when we were leaving. I'd visit again but I won't book and pay a fee upfront.

I have just sent a letter of praise to Head office! About #amanda #waitress

The staff made us feel welcome on arrival and were really friendly. We were impressed on how quickly the food came after ordering. My friend and I intend to recommend our friends and family to try your standard and Xmas menu. Compliments to all your staff from front of bar to the kitchen on making our first experience at The Mermaid really enjoyable.

The staff are polite and efficient, the food is always good, there's a great range of drinks and all very reasonably priced.

I visited The Mermaid today for a carvery lunch. I really enjoyed the food and pleased with the portion servings too. What contribute to my good experience visiting the Mermaid, was the customer service. I was served by a very friendly,polite and helpful staff member called 'Liam'. He greeted me with a big smile and I was very impressed by his customer service. He ensured I had everything I required to enjoy my lunch and dealt with any of my concerns promptly.I was very impressed by his customer service and made my visit to the The Mermaid enjoyable. Thank you, keep smiling! 😃

Absolutely banging food. Went here for my youngests birthday all of us loved the carvery. 👍

The people who work there are so friendly and welcoming and the food is amazing. Proper british food, and well priced for how much me and the kiddies loved it! The carvery was especially amazing, just the gem of the establishment! Clean, tidy and so warm. Will have to try to come back every weekend, as the family just loved it xxx

My friend & I had a carvery it was just warm nowhere near hot was horrible will not visit again

Fantastic service from Nelly she is the best. I will be returning for my Carlsburg!

There is a group of us who play seniors walking football at Ipswich Town on a Wednesday morning. We thought it would be good to go out for lunch after playing one day and we chose the Mermaid as being a suitable venue. In total there were 22 of us who went along. We were all very impressed. There was ample free parking. The staff/service was excellent (a special mention to Becky), the food was good and there was real ale on tap A number of us had vouchers for 30% off a main meal for up to 8 people and they honoured this for all of us. We will be returning.

The only thing wrong today was soggy batter puddings and not much variety of veg on the carvery Excellent customer service

We had a lovely meal for my dad’s birthday. The food was good and the service was excellent. The staff were all very friendly.

I stayed in the hotel and ate in the pub. The hotel - cleaning staff v good and rooms serviced well. However although the obvious black mould in the wet room was addressed v promptly and well by cleaners I think it shouldn't have been there when I checked in. The rooms are basic for the price but it's close to station and town and short distance to visit family. The added bonus is that the pub/ restaurant is a few steps away from the hotel part. The food in the restaurant is pub fare but reasonably priced , can't complain! I'd like to see some gluten free bread so I could have a burger. Likewisee no gluten free cake / desert. Steak is a bit hit and miss like most pubs. I've had great steak there and not so great. Chicken wings good, carvery OK. Wine is expensive for v basic red wine, but again it's like that in most pubs. Tho have to say Merlot was OK. Overall its pretty good and I'll stay again.

Good pub food, friendly staff and fair prices.

Stayed at The Mermaid in Ipswich for a few nights whilst competing in an international tennis tournament in Ipswich. All of the team I was helped by were great and helpful. Rachel in particular was very friendly and keen to please. That kind of approach to customers is really valuable and makes all the difference. Thanks!!

It was my husband's 65th birthday. There was 6 of us and 3 had the mixed grill and the food/staff were brilliant. Well done

We always enjoy our meals both roasts and off the main menu. Staff are friendly and happy to help. The price is great to. Childrens area could be a little better and that's our only slight negative.

We had a nice meal on a quiet Monday. Staff was attentive and service was good

We had a lovely meal tonight really enjoyed it thank you 😃

Welcoming friendly staff, great food for the price. Relaxing atmosphere. Pub grub 😎👍 good outdoor area..

Great atmosphere & very friendly staff

Went for dinner here on Sunday. Ordered 5 carverys. Chef served all 5 of us when they were clearly out if Yorkshire puddings, so we waited with our meal going cold so more could come out. As we moved across to get gravy and sauces, my son said his yorkshire was cold and when we all checked the rest of them appeared to be frozen. We complained and asked for new ones. The waitress rolled her eyes and said that they all get cooked from fresh and they were nit cold. I placed ine in her hand so she beleived me. All 5 of us waited while the waitress bough out 'fresh' ones which appeared to be soggy and microwaved. (Along with about 4 other people.) We then had to wait for gravy and sauce refill with no apology from staff. By the time we sat down our dinnners were all cold. Half way through our meal, we interrupted twice to ask if we were done, as it seemed like they needed our plates for other guests. Will not be returning. Overcrowded, rude staff and frozen food. Wouldn't even give 1 star.

Food was ok, but we had the most helpful server her name was Sophia and she is a credit to the place and made the visit more enjoyable

A wonderful carvery with a great selection of vegetables and crispy roast potatoes, good choice if vegetarian options too, great selection of larger on tap. Definitely make use of the pool table to catch up with friends whilst watching the footy on tnt sports.

First time visiting with a family group. Was very happy with the carvery. Good choice of meats and veg, and absolutely massive Yorkshire puddings for the price. Thanks to Caitlin for looking after us.

Had a lovely carvery meal. The staff let us know when the the non carvery meals were nearly ready so we could all eat together which was very thoughtful. The staff were friendly and efficient. Had a very good time and the food was reasonably priced, the drinks felt a touch expensive though at over £3 for a soft drink.

Very good service especially from Liam 10/10 as always the food is amazing !!!!!!!

Zero stars for food. Carvery was awful. Pitiful amount of meat given, especially when we paid for large plates...and 2 squares of stuffing, come on! Roast potatoes were dry, cold and difficult to cut. Veg selection was very poor, cold and overcooked. The red cabbage so overcooked it was jam!

Kyron served us and was customer friendly, efficient and polite. Many thanks.

Amanda and franklin are amazing... Very friendly great ppl skills.. made me feel really comfy and welcome... All the staff are brilliant at the mermaid i live in norfolk and come to ipswich to see my bf and i always say can we.go to the mermaid and see the lovely staff xx well done guys xxx

We waited 30 mins for drinks to arrive at the table. My wife has carvery and the beef was too tough to chew and the turkey was hard at the edges. I had steak and ale pie and I needed a sledge hammer to get through the top crust. All in all a very disappointing meal.

I have been served by Amanda on multiple occasions at the mermaid. She made me feel very welcome and had great customer service. The food there Is great and the prices are good. Would 100% recommend going here.

Friendly and polite team members and all meals were presented well and delicious.

Really good food at reasonable prices and very good service.

On this particular experience I want impressed with the. Carvery meat it was all quite fatty and not very edible

Fabulous portions, fabulous food!!

Good pub very friendly staff, good menu with lots if different choices plus they do a carvery. I had the carvery and if i was to give it a rating out of 10 it would be a 4. But then the carvery i suppose is dependent on what time of the day you have it.

We have used your pub every 2 weeks there Saturday to meet friends have a meal and drinks before football. Lovely friendly staff food great

Served by a lovely fella called Laurie thought he was an absolute legend

Really nice cakes and desserts.

Been there three times in last 5 days. Excellent food and service each time

Had a carvery and was beautiful also service was 5 star served by jalen really friendly asked about our day can't fault the place.

Good value for money. food would have benefited from being a little bit hotter or score would have been 5 stars. We had to wait longer than usual to be seated upon arrival, nobody at arrival desk which is unusual for this venue.

The staff were welcoming and helpful, the food was very good and served promptly. We enjoyed our lunch with you.

Our lovely waitress Shannon gave excellent customer service making our visit friendly and amazing. Shannon came over many times to ask how was our food and made sure everything was good for us. Would definitely recommend it to anyone who wants some nice pub food.

Great food with lovely friendly staff.will definitely go there again.

The staff here is truly the highlight of our visit. The morning staff, especially Chanel and Daisy, were so friendly and helpful. They did everything they could to make our stay comfortable.

Took my family out for a meal, food was great, staff were very helpful. We'll definitely visit again and recommend to others.

We stopped herefor dinner around 5-pm ish on a Saturday. The place was pretty empty for the size of the place. We decided to have the carvery and were pretty disappointed. The meat selection was OK but the extras were limited compared to other places that offer a carvery, basic peas and carrots. . The potatoes were chewy and over cooked from sitting under the heat lamp. Drinks service was quick and all staff were polite and friendly.

Service was fast and friendly. Food was good and exactly as expected and delicious. All staff very friendly.

Fantastic people and a beautiful atmosphere

Food very nice, specifically the spicy beef burger. Quick service and relaxed environment. Amanda was a very good host.

Normally come here monthly. Always come for the carvery. Very consistent quality with great choice of vegetables. Obviously very busy as we couldn't attract anyones attention to get cutlery so had to get it ourselves!

Visited the Mermaid this evening on impulse without a booking. It was a football day and very busy but staff were very accommodating in finding us a spot to eat. Service time was excellent and food was tasty and good value. A well run establishment which deserves to be as busy as it was because their staff and systems have the skills and efficiencies to deal with it. Recommended.

Great atmosphere before and after the footie. Staff so friendly and food was lush. Great selection of veg and the meat was amazing. We will be back for sure

Had a delicious full english breakfast here. Even included black pudding. Also had the option to choose items from the continental breakfast which was a nice added bonus. Staff were super friendly, thoroughly enjoyed. Will be back.

Stopped in out of the rain for an early evening meal. Nothing outrageous, but good value food that was hot when it arrived and tasted good. That's good enough for me.

Food was horrible meat was cut so small and thin meat was also watery potatoes stone cold and so sharp they hurt your mouth veg is cold gravy was watery only good thing here is canned drinks and there yorkies if there fresh

Staff very friendly had the carvery mostly very good but the roast potato's were a bit hard.